511 Service Engineer jobs in Canada

Job Description

Service Engineer (NOC 21301) 

Employer: ANDRITZ Schuler Inc. 

Address:  250 Royal Oak Road, Cambridge, ON N3E 0A9 

Salary: $146,000 annually 

Hours: 40 hours per week 

Terms of Employment: Permanent, Full Time 

Language of Work: English  

Number of Positions: 1 

Benefits: Dental Insurance, Disability Insurance, Pension 

Vacation: 15 days 

• Evaluation of the mechanical content of customer requests for quotations of repair and modernization projects. 

• Development of technical specifications, solutions and requirements for projects to be quoted in consideration of customer and local/national standards.  

• Technical project clarification with the customer. 

• Develop detailed technical descriptions for quotations. 

• Technical support of the sales group, including meetings with customers.   

• Development and design of technical solutions. 

• Drafting of project, assembly, and part drawings. 

• Development of material bills. 

• Cost and time conscious project work. 

• Evaluation of spare parts 

• Close cooperation with affiliated Schuler engineering groups worldwide.  Support the Field Service Group in preparation of installations and repairs.  

• Provide troubleshooting assistance to Schuler field service technicians and engineers. 

• Troubleshoot customer’s problems by phone/email and onsite, if required.  

• Onsite engineering support during installations, if required. 

• Participate in on-call service program. 

• Traveling and going on service calls will be required occasionally. 

• Visit customers on sales or project meetings.   

• Perform as Engineering Project Manager on specific jobs based on assignment by the Service Engineering Manager.   

• Support Customer Service Representatives in spare parts order processing by providing technical information.  

• Prepare and facilitate technical training programs for internal and external customers.   

• Interface with the customer as needed to resolve issues and technical concerns. 

• Supports new machine sales with technical information when requested.  

• Development and evaluation of preventative maintenance inspection programs. 

• Support the quality department with incoming material inspections of complex components.  

Requirements 

• Bachelor’s degree preferred and/or equivalent number of years of experience 

• A minimum of two years industrial experience in mechanical engineering with a specialization on heavy equipment, preferably mechanical power presses. 

• Proficient user of mechanical drafting software, such as CATIA, ACAD-Mechanical, Inventor, or similar. (Schuler uses CATIA as the primary CAD suite).  

• Able to design components and mechanical systems based on their required functionality. 

• Understands mechanical and chemical properties of materials.  

• Able to create metric manufacturing drawings including ISO standards.  

• Highly efficient in reading and interpreting of mechanical part and assembly drawings. 

• Understanding of hydraulic systems and fluid schematics. 

• Familiar with common standards such as ISO, ANSI, ASME, etc. 

• Proficient user of the Microsoft Office 2010 Suite 

• Familiar with ERP systems, preferably SAP. 

• Ability to travel, nationally and abroad.   

• Proficient user of Microsoft Office (Excel, Outlook and PowerPoint) & SAP preferred  

• Possess strong analytical aptitude  

• Proficient computer skills with the ability to learn new software 

• Customer focused & Quality Oriented  

• Strong time management and organizational skills 

• Ability to multi-task and to work in dynamic business environment; Adaptable to change 

• Self-motivated and results oriented; Ability to use judgement and make decisions independently 

• Teamwork oriented to resolve problems and achieve goals 

• Excellent listening, verbal and written communication skills 

If you have the above requirements and experience, please send us your resume and we will contact you. You may contact us via email at

Job Description

Salary:

Join us in Advancing the Environmental Global Impact within the Rail Industry

For nearly 40 years, ZTR has designed, developed and released products that have a positive environmental impact within the Locomotive Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to play and we take ours seriously.

ZTR offers a casual working environment and a group of friendly and talented industry leaders passionate about combating climate change. We encourage and support employees to find long-term success and explore opportunities that play into their strengths and passions. We value lateral moves as much as vertical promotions; we believe all roles should develop your skills, broaden your experience, and help you continue on a journey to build a rewarding career at ZTR.

What Youll be Doing

As theJunior Field Service Engineer Electrical you will be joining our talented support team and providing quality technical support to our customers by troubleshooting PLC based solutions, and occasionally travelling to our customer sites to perform commissioning and installation of our equipment.

As a Junior Field Service Engineer - Electrical, you will:

• Program, configure and troubleshoot ZTR locomotive operation, products, and solutions

• Provide excellent Customer Service and Support in both field and telephone support
• Travel to customer sites for commissioning & installation of ZTR equipment
• Provide on-site technical training and presentations to customers
• Perform sales support and project management tasks as assigned

Minimum Qualifications:

• Mandatory Requirement: Two year or Advanced Diploma in Electrical Engineering Technology or Electrical Engineering degree
• Minimum 2+ years of relevant experience
• Experienced with PLCs
• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills for a variety of audiences
• Ability to work autonomously at customer sites and manage project scope & cost
• Exceptional organizational and data entry skills required for related administrative tasks
• Ability to travel up to 25% to customer sites for on-site commissioning and/or installation of ZTR equipment
• In possession of a valid passport or visa to travel to the United States as a Canadian worker as per CUSMA agreements

Please apply even if you dont qualify for all responsibilities or skills, we want to still hear from you!

Why Choose ZTR?

At ZTR, we continuously promote a healthy balance between work, fun and family. This is a place where employees make a difference in our company and within our customers organizations. You will be able to direct your career path at ZTR as we are rapidly growing with numerous opportunities for professional growth and development.

We are looking for flexible, compassionate and enthusiastic individuals who thrive in a fast-paced working environment, and who are looking for long-term, meaningful employment in a career that makes a real difference.

ZTR Control Systems provides accommodations for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact Human Resources. We will address information received regarding the accommodation needs of applicants in confidence.

Job Description

As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz. This position is a challenging mix that combines technical know-how and customer service skills both in-house and when traveling to our customer’s production studios and distribution facilities.

You will be challenged with configuring, commissioning, and systematically trouble shooting Ethernet/IP networks for the latest advancements in broadcast networks and video processing equipment.

Responsibilities:

• Engage in implementation, documentation and deployment on the build out of both small and large scale IP Networks supporting broadcast infrastructures
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
• Assess the customer’s application, troubleshoot and diagnose issues through research and/or re-creation to determine the root cause
• Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer “feature requests” to product managers
• Support the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts, FAQ, Application notes, Best Practices and customer product or system configuration and product integration with other manufacturer’s products
• Install product(s) or systems at customer sites and delivering training to customers in-house or abroad
• (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF

Qualifications:

• Unparalleled desire to help the customer and deliver service excellence
• Education in Computer Networking or related recent practical experience
• Electrical, Electronic, or Computer Electronic Technician or engineering education or related recent practical experience
• A strong comfort level with Linux is highly desired
• Some Network trouble shooting experience
• Knowledge of IP Networking Protocols (IGMPv2/v3, RIP, BGP, OSPF, EIGRP)
• Knowledge of Internet network technologies (DNS, Firewall, SSH, HTTP)
• Must have a valid Ontario driver’s license

What we offer:

• Employer funded benefits program
• Competitive total compensation package
• Work-life balance
• Employee Assistance plan
• Employee Discount Platform
• Career progression
• Casual work environment
• Social events and sports teams

About Us:

Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery.

Considered as an innovator by their customers, Evertz delivers cutting edge solutions that are unmatched in the industry in both hardware and software. Evertz delivers products and solutions that can be found in major broadcast facilities on every continent. Evertz’ customer base also includes telcos, satellite, cable TV, and IPTV providers.

With over 2,000 employees, that include hardware and software engineers, Evertz is one of the leaders in the broadcast industry. Evertz has a global presence with offices located in: Canada, United States, United Kingdom, Germany, United Arab Emirates, India, Hong Kong, China, Singapore, and Australia. Evertz was named one of Canada’s 50 Best Managed Companies, which recognizes excellence in Canadian-owned and Canadian-managed companies. Canada’s 50 Best Managed Companies identifies Canadian corporate success through companies focused on their core vision, creating stakeholder value and excelling in the global economy.

Evertz makes certain there is an equal employment opportunity for all employees and applicants for employment, including persons with disabilities. In compliance with AODA, Evertz will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.

Thank you for considering a career with Evertz!

Please note, this email address will only respond to requests regarding privacy concerns. This inbox will not respond to job applications, resumes, or questions regarding an application. When you apply to a job on this site, the personal data contained in your application will be collected by Evertz Microsystems Ltd (“Controller”), which is located at 5292 John Lucas Drive, Burlington, Ontario, Canada and can be contacted by emailing Controller’s data protection officer is Nadiera Toolsieram, who can be contacted at Your personal data will be processed for the purposes of managing Controller’s and its' subsidiaries' and affiliates' recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

A complete privacy policy can be found at

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

Powered by JazzHR

9CQibmtU8n

Job Description

Salary:

Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years, being declared the world's no.1 AMR leader. (Source: Interact Analysis). The North American headquarters in Atlanta, Georgia will continue to power our growth in Canada, United States and Mexico.

To meet the demand for its solutions we are looking to add a talented and driven Service Project Manager to our team.

Life at GeekPlus

Plain and simple, were a team of geeks who love technology and teamwork. We work together to meet any customer needs; we celebrate our wins and learn from our misses. The only thing better than seeing customer operations improved by our technology, is seeing it happen at scale! We are biased to action, getting it done and thinking differently about how we apply technology. We support each other and were empowered to win. Our strength comes from our different backgrounds and perspectives.

Responsibilities:

CustomerInteraction:

Respondtocustomerinquiriesviaphone,email,orchat.Providepromptandaccurateinformationregardingservices,productfunctionality,newrequestsandtroubleshooting.

Serveasthefirsttierofresponsetocustomerescalations(S1S2)andcomplaints.Drivecontinuousimprovementintheservicelevelprovidedtocustomers.

Supportcustomersonvariousprojectrequests,suchassparepartdemands.Offerpromptservicestocustomersandmanagebusinessprocessesaccordingly.

Providecustomersasmoothcommunicationchannel,ensureprojectsandcustomersrequirementsaremet,anddeliverserviceproductsthatcreatevalueforcustomersandGeekplus.

IssueResolution:

Actasthefirstlineofdefenseincommunicationwithcustomerissues.Monitoranddriveprojectissueclosure,leadregularreviewswithcustomers.

Escalatecomplexproblemstotherelevanttechnicalteamswhilemaintainingcommunicationwiththecustomer.

Efficientlymanageanddocumentservicetickets.Trackthestatusofopenticketsandfollowupwithcustomersandinternalteamsasnecessary.

FeedbackandReporting:

Collectcustomerfeedbackandreportoncommonissuesorpotentialimprovements.Collaboratewithtechnicalanddevelopmentteamstoenhanceproductfunctionalityandcustomerexperience.

MonitorProjectServiceCoverage%(OutofService%)throughregularcatchupmeetings,post -mortemreviews,andlessonslearnedsessions.

HelpdraftRCAandCRdocumentsbygatheringinformationfromthetechnicalsupportteam,IToperations,andsystemengineeringteam.EnsureissueresolutionthroughobtainingRCAandCRsignaturesfromallparties.

HostRCAandCRmeetingswithcustomerstodiscussandensurethoroughunderstandingandagreement.Trackdeliverablestoensuretimelycompletionandresolutionofissues.

TeamCollaboration:

Workcloselywithsales,technicalsupport,andoperationsteamstoprovidecohesivecustomersupport.

Contributetoteammeetingsandshareinsightsoncustomerinteractionsandtrends.

ExplorenewserviceproductopportunitieswithHQServices.

FinancialManagement:

Owntheprofitandlossofaccounts/projects/customers/programs,managingincomeandcosttodrivedepartmentalrevenueandprofit.

Promoteservicesales,includingbutnotlimitedto:serviceparts,annualserviceproducts,systemchangerequests,systemimprovements,andon -demandservices.

Ensureorderdelivery,invoicing,andtrackpaymentcollections.

Manageordertracing,revenuequota,andensureaccuratetrackingandfollow -up.

Qualifications:

• Minimum 2 years in customer service, preferably in a technical, engineering, software or automation-related field.
• Strong communication and interpersonal skills.
• Ability to diagnose and resolve basic technical issues.
• Familiarity with Ticket systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Bilingual in both Chinese and English.
  

GeekPlus is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

We're seeking a detail-oriented and organized professional to input and manage data accurately in our systems. You'll support data integrity, assist with database maintenance, and enable efficient reporting and decision-making. This role is ideal for someone comfortable with technology, highly accurate, and driven to ensure data quality.

Key Responsibilities

Enter and update data in company databases and spreadsheets with high accuracy.

Verify and review data to detect and correct errors.

Organize and maintain records, both electronic and paper, ensuring easy access and security.

Assist with data cleanup, purging duplicates, and other maintenance tasks.

Generate reports and data summaries on request.

Perform regular backups to prevent data loss.

Communicate with team members to clarify requirements or resolve inconsistencies.

Use and troubleshoot data entry software and office equipment as needed.

Typing proficiency with high accuracy; familiarity with touch typing systems preferred.

Strong attention to detail and organizational skills.

Proficiency in Microsoft Office Suite (Word, Excel) and basic data entry or database software.

Good written and verbal communication skills for liaising with colleagues.

Ability to work independently, handle repetitive tasks, and meet deadlines.

Trustworthy with sensitive information and data confidentiality.

We are seeking a motivated and customer-focused individual to join our team as a Customer Support Specialist. The ideal candidate will be responsible for assisting customers, resolving inquiries, and ensuring a positive customer experience.

Key Duties & Responsibilities:

Respond promptly to customer inquiries via phone, email, chat, or other communication channels.

Provide accurate product/service information and guide customers in resolving issues.

Handle customer complaints with empathy and professionalism, escalating complex cases when necessary.

Maintain detailed and accurate records of customer interactions and transactions.

Follow up with customers to ensure issues are resolved and satisfaction is achieved.

Collaborate with other departments (sales, technical, logistics, etc.) to resolve customer concerns.

Identify customer needs and recommend appropriate products or services.

Stay updated with company policies, products, and services to provide effective support.

Meet or exceed customer service performance targets (response time, satisfaction rate, etc.).

Contribute to process improvements to enhance overall customer experience.

Requirements & Skills:

Previous experience in customer service or a related field is an advantage.

Excellent communication and interpersonal skills.

Strong problem-solving and conflict-resolution abilities.

Ability to multitask, prioritize, and manage time effectively.

Proficient with basic computer applications and CRM/customer support tools.

Patience, empathy, and a customer-first mindset.

High school diploma or equivalent; a degree is a plus.