5,053 Service Management jobs in Canada
Associate, Process Improvement (AI Applications)
Posted today
Job Viewed
Job Description
Job Description
Company Description
We are the company that cares – for our staff, for our clients, for our partners and for the quality of the work we do. A dynamic, global company founded in 1995, we bring together more than 2,800 driven, dedicated and passionate individuals. We work on the frontline of medical science, changing lives, and bringing new medicines to those who need them.
Job DescriptionOnly CV's in English will be considered
Key Responsibilities
- Become a subject matter expert in all of our internal AI Applications and their capabilities.
- Apply prompt engineering and prompt engineering frameworks to optimize AI output for different business needs.
- Create marketing materials, including written copy, graphics, and presentations, to promote AI initiatives.
- Create Documentation and User Guides on Internal AI Applications
- Design Workflow Diagrams in Confluence, Draw.io, or Visio
- Track work progress, issues, and milestones in Jira, ensuring projects remain on schedule.
- Manage and follow up on projects, ensuring deadlines are met and deliverables are completed to standard.
- Lead Intake Meetings for Process Improvement Projects
- Develop and deliver AI and prompt engineering training sessions for internal teams.
- Record and edit videos for training, marketing, and project updates.
- Provide guidance on what AI can and cannot do, setting realistic expectations for stakeholders.
- Collaborate across departments to ensure successful AI project implementation.
Required Qualifications
- 3+ years of business analyst experience. Knowledge of process management methodologies such as BPM, Lean, Six Sigma, Agile etc.
- 2+ years of experience in AI-related roles, digital marketing, or project coordination.
- Demonstrated expertise in prompt engineering and familiarity with prompt frameworks.
- Consulting Experience
- Proven ability to train individuals and teams in AI tools and workflows.
- Strong project management skills with hands-on Jira experience.
- Proficiency in recording and editing videos (basic to intermediate).
- Strong understanding of AI capabilities, limitations, and ethical considerations.
- Excellent written and verbal communication skills for creating marketing materials and training content.
- Ability to work cross-functionally and manage multiple priorities.
Preferred Qualifications
- Experience in AI marketing or technology adoption campaigns.
- Familiarity with AI tools beyond chat-based models (e.g., image generation, speech-to-text).
- Knowledge of agile workflows and sprint planning in Jira.
- Basic graphic design or content creation skills.
- Background in enterprise or corporate environments.
- Experience working with RPA Solutions
Additional Information
If you feel it is time to make your skills and knowledge visible within a growing company with true focus on its people, then PSI is the right choice for you.
Process Improvement Leader - IT Focus
Posted 9 days ago
Job Viewed
Job Description
Driving Transformation while Building Trusting Relationships
As a Process Improvement Leader , you'll be at the forefront of enterprise transformation, fostering an environment built on trust, transparency, and collaboration. You'll work alongside a diverse team, empowering and coaching stakeholders to make well-informed decisions while navigating complex challenges. This opening is within the IT vertical of the role, focusing on projects that directly impact technology or the information technology team. This role is in a dynamic environment that promotes innovation, entrepreneurship, and continuous professional development , offering you ample opportunities to grow and make a real impact.
Why Join Us?
- Transforming Business: Work for a dynamic, medium-sized Canadian company in a stable, evolving industry focused on leading digital transformation.
- Growth and Impact: Play a critical role in improving systems and processes while developing your skill set and expertise. Your contributions directly affect the business and its success.
- Collaborative Environment: You’ll work with diverse cross-functional teams, tackling exciting projects that foster learning and innovation.
- Voice and Influence: Bring your fresh perspectives! We value creative thinking, encourage innovation, and empower employees to challenge the status quo.
What You’ll Do
- Lead Process Improvement Projects: Spearhead initiatives that deliver measurable improvements in key business metrics, collaborating with cross-functional teams.
- Develop New Processes & Management Systems: Support the creation and implementation of new processes, process controls, reporting systems and training materials.
- Train and Develop: Coaching and mentoring of business leaders, employees and new Process Improvement Leaders on process improvement methodologies and Best Practices.
- Collaborate Broadly to lead Organizational Transformation: Develop strong cross-departmental relationships, leveraging interpersonal skills to foster collaboration and achieve goals.
What We’re Looking For
- Skills & Experience: A mix of experience in areas such as:
- Data Science, Analytics, Visualization & Artificial Intelligence
- Process Design & Systems Thinking
- Digital Development Programming
- Project Management
- Product Management
- Operations Management
- Or other relevant fields
- Key Qualities:
- Strong leadership abilities
- High self-initiative and ownership of projects
- Fast learner with excellent critical thinking and listening skills
- Clear, concise communicator
- Technical proficiency relevant to the role (or a strong ability to quickly adapt and learn)
- Education: A degree in Engineering, Math, Science, Computer Science, Data Analytics, Economics, Business, Commerce, or a related field.
Additional Information
- Location: Our main offices are in Ontario, however, this role is remote/hybrid based on your location and proximity to an office.
- Language Proficiency: Fluency in English is required, particularly for communication with stakeholders across Canada. If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
- Competitive salaries with annual pay increases
- Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
- Competitive uncapped commission, for sales positions
- A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
- Flexible work arrangements and an annual allotment of personal health days.
- Four weeks annual vacation from hire date
- A defined contribution pension plan with generous employer matching
- Top up programs for parental leave and compassionate leave
- Employer-sponsored wellness and recognition programs
- A cash employee referral program
To learn more about working at Empire Life, visit
Get to know us
Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact
Process Improvement Leader - IT Focus
Posted 9 days ago
Job Viewed
Job Description
Driving Transformation while Building Trusting Relationships
As a Process Improvement Leader , you'll be at the forefront of enterprise transformation, fostering an environment built on trust, transparency, and collaboration. You'll work alongside a diverse team, empowering and coaching stakeholders to make well-informed decisions while navigating complex challenges. This opening is within the IT vertical of the role, focusing on projects that directly impact technology or the information technology team. This role is in a dynamic environment that promotes innovation, entrepreneurship, and continuous professional development , offering you ample opportunities to grow and make a real impact.
Why Join Us?
- Transforming Business: Work for a dynamic, medium-sized Canadian company in a stable, evolving industry focused on leading digital transformation.
- Growth and Impact: Play a critical role in improving systems and processes while developing your skill set and expertise. Your contributions directly affect the business and its success.
- Collaborative Environment: You’ll work with diverse cross-functional teams, tackling exciting projects that foster learning and innovation.
- Voice and Influence: Bring your fresh perspectives! We value creative thinking, encourage innovation, and empower employees to challenge the status quo.
What You’ll Do
- Lead Process Improvement Projects: Spearhead initiatives that deliver measurable improvements in key business metrics, collaborating with cross-functional teams.
- Develop New Processes & Management Systems: Support the creation and implementation of new processes, process controls, reporting systems and training materials.
- Train and Develop: Coaching and mentoring of business leaders, employees and new Process Improvement Leaders on process improvement methodologies and Best Practices.
- Collaborate Broadly to lead Organizational Transformation: Develop strong cross-departmental relationships, leveraging interpersonal skills to foster collaboration and achieve goals.
What We’re Looking For
- Skills & Experience: A mix of experience in areas such as:
- Data Science, Analytics, Visualization & Artificial Intelligence
- Process Design & Systems Thinking
- Digital Development Programming
- Project Management
- Product Management
- Operations Management
- Or other relevant fields
- Key Qualities:
- Strong leadership abilities
- High self-initiative and ownership of projects
- Fast learner with excellent critical thinking and listening skills
- Clear, concise communicator
- Technical proficiency relevant to the role (or a strong ability to quickly adapt and learn)
- Education: A degree in Engineering, Math, Science, Computer Science, Data Analytics, Economics, Business, Commerce, or a related field.
Additional Information
- Location: Our main offices are in Ontario, however, this role is remote/hybrid based on your location and proximity to an office.
- Language Proficiency: Fluency in English is required, particularly for communication with stakeholders across Canada. If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
- Competitive salaries with annual pay increases
- Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
- Competitive uncapped commission, for sales positions
- A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
- Flexible work arrangements and an annual allotment of personal health days.
- Four weeks annual vacation from hire date
- A defined contribution pension plan with generous employer matching
- Top up programs for parental leave and compassionate leave
- Employer-sponsored wellness and recognition programs
- A cash employee referral program
To learn more about working at Empire Life, visit
Get to know us
Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact
Process Improvement Leader - IT Focus
Posted 9 days ago
Job Viewed
Job Description
Driving Transformation while Building Trusting Relationships
As a Process Improvement Leader , you'll be at the forefront of enterprise transformation, fostering an environment built on trust, transparency, and collaboration. You'll work alongside a diverse team, empowering and coaching stakeholders to make well-informed decisions while navigating complex challenges. This opening is within the IT vertical of the role, focusing on projects that directly impact technology or the information technology team. This role is in a dynamic environment that promotes innovation, entrepreneurship, and continuous professional development , offering you ample opportunities to grow and make a real impact.
Why Join Us?
- Transforming Business: Work for a dynamic, medium-sized Canadian company in a stable, evolving industry focused on leading digital transformation.
- Growth and Impact: Play a critical role in improving systems and processes while developing your skill set and expertise. Your contributions directly affect the business and its success.
- Collaborative Environment: You’ll work with diverse cross-functional teams, tackling exciting projects that foster learning and innovation.
- Voice and Influence: Bring your fresh perspectives! We value creative thinking, encourage innovation, and empower employees to challenge the status quo.
What You’ll Do
- Lead Process Improvement Projects: Spearhead initiatives that deliver measurable improvements in key business metrics, collaborating with cross-functional teams.
- Develop New Processes & Management Systems: Support the creation and implementation of new processes, process controls, reporting systems and training materials.
- Train and Develop: Coaching and mentoring of business leaders, employees and new Process Improvement Leaders on process improvement methodologies and Best Practices.
- Collaborate Broadly to lead Organizational Transformation: Develop strong cross-departmental relationships, leveraging interpersonal skills to foster collaboration and achieve goals.
What We’re Looking For
- Skills & Experience: A mix of experience in areas such as:
- Data Science, Analytics, Visualization & Artificial Intelligence
- Process Design & Systems Thinking
- Digital Development Programming
- Project Management
- Product Management
- Operations Management
- Or other relevant fields
- Key Qualities:
- Strong leadership abilities
- High self-initiative and ownership of projects
- Fast learner with excellent critical thinking and listening skills
- Clear, concise communicator
- Technical proficiency relevant to the role (or a strong ability to quickly adapt and learn)
- Education: A degree in Engineering, Math, Science, Computer Science, Data Analytics, Economics, Business, Commerce, or a related field.
Additional Information
- Location: Our main offices are in Ontario, however, this role is remote/hybrid based on your location and proximity to an office.
- Language Proficiency: Fluency in English is required, particularly for communication with stakeholders across Canada. If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
- Competitive salaries with annual pay increases
- Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
- Competitive uncapped commission, for sales positions
- A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
- Flexible work arrangements and an annual allotment of personal health days.
- Four weeks annual vacation from hire date
- A defined contribution pension plan with generous employer matching
- Top up programs for parental leave and compassionate leave
- Employer-sponsored wellness and recognition programs
- A cash employee referral program
To learn more about working at Empire Life, visit
Get to know us
Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact
Process Improvement Leader - Trainer & Coaching Focus
Posted 9 days ago
Job Viewed
Job Description
Driving Ambitious Change while Building Trusting Relationships
As a Process Improvement Leader , you'll be at the forefront of enterprise transformation, fostering an environment built on trust, transparency, and collaboration. You'll work alongside a diverse team, empowering, training and coaching stakeholders to make well-informed decisions while navigating complex challenges. This role is in a dynamic environment that promotes innovation, entrepreneurship, and continuous professional development , offering you ample opportunities to grow and make a real impact.
Why Join Us?
- Transforming Business: Work for a dynamic, medium-sized Canadian company in a stable, evolving industry focused on leading digital transformation.
- Growth and Impact: Play a critical role in deploying lean six sigma based training and coaching for other leaders and business stakeholders.
- Collaborative Environment: You’ll work with diverse cross-functional teams, focusing on fostering learning and innovation.
- Voice and Influence: Bring your fresh perspectives! We value creative thinking, encourage innovation, and empower employees to challenge the status quo.
What You’ll Do
- Develop New Training & Training Systems: Create the vision and strategy to lead the implementation of content and reporting for enterprise training and coaching initiatives focused on process improvement, change management and lean six sigma methodologies.
- Train and Develop: Coaching and mentoring of business leaders, employees and Process Improvement Leaders on process improvement methodologies and best practices.
- Collaborate Broadly to lead Organizational Transformation: Develop strong cross-departmental relationships, leveraging interpersonal skills to foster collaboration and achieve goals.
- Lead Process Improvement Projects: Spearhead initiatives that deliver measurable improvements in key business metrics, collaborating with cross-functional teams.
What We’re Looking For
Skills & Experience: A mix of experience in areas such as:
- Enterprise Training
- Training Development
- Lean Six Sigma Methodologies
- Process Design & Systems Thinking
- Digital Development Programming
- Project Management
- Product Management
- Operations Management
- Or other relevant fields
Key Qualities:
- Strong leadership abilities
- Fast learner with excellent critical thinking and listening skills
- Clear, concise communicator
- High self-initiative and ownership of projects
- Technical proficiency relevant to the role (or a strong ability to quickly adapt and learn)
Additional Information
- Location: Our main offices are in Ontario, however, this role is remote/hybrid based on your location and proximity to an office.
- Language Proficiency: Fluency in English is required, particularly for communication with stakeholders across Canada. If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
- Competitive salaries with annual pay increases
- Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
- Competitive uncapped commission, for sales positions
- A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
- Flexible work arrangements and an annual allotment of personal health days.
- Four weeks annual vacation from hire date
- A defined contribution pension plan with generous employer matching
- Top up programs for parental leave and compassionate leave
- Employer-sponsored wellness and recognition programs
- A cash employee referral program
To learn more about working at Empire Life, visit
Get to know us
Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact
Process Improvement Leader - Trainer & Coaching Focus
Posted 9 days ago
Job Viewed
Job Description
Driving Ambitious Change while Building Trusting Relationships
As a Process Improvement Leader , you'll be at the forefront of enterprise transformation, fostering an environment built on trust, transparency, and collaboration. You'll work alongside a diverse team, empowering, training and coaching stakeholders to make well-informed decisions while navigating complex challenges. This role is in a dynamic environment that promotes innovation, entrepreneurship, and continuous professional development , offering you ample opportunities to grow and make a real impact.
Why Join Us?
- Transforming Business: Work for a dynamic, medium-sized Canadian company in a stable, evolving industry focused on leading digital transformation.
- Growth and Impact: Play a critical role in deploying lean six sigma based training and coaching for other leaders and business stakeholders.
- Collaborative Environment: You’ll work with diverse cross-functional teams, focusing on fostering learning and innovation.
- Voice and Influence: Bring your fresh perspectives! We value creative thinking, encourage innovation, and empower employees to challenge the status quo.
What You’ll Do
- Develop New Training & Training Systems: Create the vision and strategy to lead the implementation of content and reporting for enterprise training and coaching initiatives focused on process improvement, change management and lean six sigma methodologies.
- Train and Develop: Coaching and mentoring of business leaders, employees and Process Improvement Leaders on process improvement methodologies and best practices.
- Collaborate Broadly to lead Organizational Transformation: Develop strong cross-departmental relationships, leveraging interpersonal skills to foster collaboration and achieve goals.
- Lead Process Improvement Projects: Spearhead initiatives that deliver measurable improvements in key business metrics, collaborating with cross-functional teams.
What We’re Looking For
Skills & Experience: A mix of experience in areas such as:
- Enterprise Training
- Training Development
- Lean Six Sigma Methodologies
- Process Design & Systems Thinking
- Digital Development Programming
- Project Management
- Product Management
- Operations Management
- Or other relevant fields
Key Qualities:
- Strong leadership abilities
- Fast learner with excellent critical thinking and listening skills
- Clear, concise communicator
- High self-initiative and ownership of projects
- Technical proficiency relevant to the role (or a strong ability to quickly adapt and learn)
Additional Information
- Location: Our main offices are in Ontario, however, this role is remote/hybrid based on your location and proximity to an office.
- Language Proficiency: Fluency in English is required, particularly for communication with stakeholders across Canada. If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
- Competitive salaries with annual pay increases
- Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
- Competitive uncapped commission, for sales positions
- A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
- Flexible work arrangements and an annual allotment of personal health days.
- Four weeks annual vacation from hire date
- A defined contribution pension plan with generous employer matching
- Top up programs for parental leave and compassionate leave
- Employer-sponsored wellness and recognition programs
- A cash employee referral program
To learn more about working at Empire Life, visit
Get to know us
Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact
Process Improvement Leader - Trainer & Coaching Focus
Posted 9 days ago
Job Viewed
Job Description
Driving Ambitious Change while Building Trusting Relationships
As a Process Improvement Leader , you'll be at the forefront of enterprise transformation, fostering an environment built on trust, transparency, and collaboration. You'll work alongside a diverse team, empowering, training and coaching stakeholders to make well-informed decisions while navigating complex challenges. This role is in a dynamic environment that promotes innovation, entrepreneurship, and continuous professional development , offering you ample opportunities to grow and make a real impact.
Why Join Us?
- Transforming Business: Work for a dynamic, medium-sized Canadian company in a stable, evolving industry focused on leading digital transformation.
- Growth and Impact: Play a critical role in deploying lean six sigma based training and coaching for other leaders and business stakeholders.
- Collaborative Environment: You’ll work with diverse cross-functional teams, focusing on fostering learning and innovation.
- Voice and Influence: Bring your fresh perspectives! We value creative thinking, encourage innovation, and empower employees to challenge the status quo.
What You’ll Do
- Develop New Training & Training Systems: Create the vision and strategy to lead the implementation of content and reporting for enterprise training and coaching initiatives focused on process improvement, change management and lean six sigma methodologies.
- Train and Develop: Coaching and mentoring of business leaders, employees and Process Improvement Leaders on process improvement methodologies and best practices.
- Collaborate Broadly to lead Organizational Transformation: Develop strong cross-departmental relationships, leveraging interpersonal skills to foster collaboration and achieve goals.
- Lead Process Improvement Projects: Spearhead initiatives that deliver measurable improvements in key business metrics, collaborating with cross-functional teams.
What We’re Looking For
Skills & Experience: A mix of experience in areas such as:
- Enterprise Training
- Training Development
- Lean Six Sigma Methodologies
- Process Design & Systems Thinking
- Digital Development Programming
- Project Management
- Product Management
- Operations Management
- Or other relevant fields
Key Qualities:
- Strong leadership abilities
- Fast learner with excellent critical thinking and listening skills
- Clear, concise communicator
- High self-initiative and ownership of projects
- Technical proficiency relevant to the role (or a strong ability to quickly adapt and learn)
Additional Information
- Location: Our main offices are in Ontario, however, this role is remote/hybrid based on your location and proximity to an office.
- Language Proficiency: Fluency in English is required, particularly for communication with stakeholders across Canada. If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
- Competitive salaries with annual pay increases
- Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
- Competitive uncapped commission, for sales positions
- A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
- Flexible work arrangements and an annual allotment of personal health days.
- Four weeks annual vacation from hire date
- A defined contribution pension plan with generous employer matching
- Top up programs for parental leave and compassionate leave
- Employer-sponsored wellness and recognition programs
- A cash employee referral program
To learn more about working at Empire Life, visit
Get to know us
Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact
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Senior Business Process Consultant, IT Service Management Workflow
Posted 14 days ago
Job Viewed
Job Description
**The Role**
The Sr. Business Process Consultant, (ITSM) IT Service Management Workflow is the functional and process expert of a customer engagement team - consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow SPM products - all with the goal of accelerating and driving customer business outcomes.
**What You'll Do in This Role**
As a ServiceNow ITSM Process Consultant, you will act as the process expert guiding customers in designing, implementing, and optimizing IT Service Management (ITSM) workflows using ServiceNow best practices. In this role, you will:
+ Serve as the process expert for ITSM workflows, leveraging ServiceNow products with a focus on configuration over customization.
+ Drive ITSM process definition, re-engineering, improvement, and gap analysis during workshops with key sponsors and stakeholders.
+ Lead customer design workshops focused on ServiceNow ITSM functionality and enterprise architecture solutions.
+ Partner with customer process owners and SMEs to gather requirements using ServiceNow standard materials and collateral.
+ Guide customers in completing documentation such as business requirement workbooks.
+ Translate business needs into functional user stories with acceptance criteria, testing strategies, and knowledge transfer plans.
+ Advocate for the customer's needs throughout the engagement.
+ Support internal solution testing with technical resources, and guide customer unit and user acceptance testing.
+ Prepare customer-facing deliverables with a strong process focus.
+ Act as a lead contributor within engagement project teams to deliver successful outcomes.
+ Manage multiple, complex projects and initiatives simultaneously.
+ Promote continuous improvement practices in delivery and engagement materials.
+ Support sales activities when required.
+ Mentor and train ServiceNow colleagues and partners upon request.
+ Travel up to 50% annually, based on customer and internal needs.
**To be successful in this role, you will bring:**
+ Experience integrating AI into work processes (e.g., AI-powered tools, workflow automation, or decision support).
+ 5+ years of consulting experience for complex, global organizations.
+ 5+ years of ITSM implementation experience as an implementer.
+ Familiarity with ITSM frameworks such as ITIL or IT4IT.
+ Proven ability to lead customer-facing projects and deliver complex technical solutions.
+ A strong problem-solving mindset, customer success orientation, and ability to deliver business value.
+ Experience with cloud computing, digital transformation, and modern IT architectures (preferred).
+ Understanding of software development lifecycle (SDLC) and IT operations (preferred).
+ Strong facilitation skills: able to lead workshops, convert business requirements into configuration requirements, and author user stories for Agile development.
+ Excellent written and verbal communication, including presentation skills (Visio, Word, PowerPoint).
+ Ability to analyze and recommend ITSM strategies aligned with business priorities.
+ Strong interpersonal skills with a customer-centric and culturally aware approach.
+ A proven team player and collaborator.
+ Travel up to 50% annually, based on customer and internal needs.
**Preferred Certifications**
+ ServiceNow Administrator
+ TIL v4
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Cash Management Service Officer
Posted 1 day ago
Job Viewed
Job Description
Halifax, Nova Scotia, Canada
**Hours:**
37.5
**Line of Business:**
Personal & Commercial Banking
**Pay Details:**
45 300 $/$5,300 - 63 900 / 63,900 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
The Cash Management Services Officer (CMSO) position is found in units in which volumes warrant a dedicated resource for deposit and cash management administrative matters. This position is accountable to deliver a superior customer experience and support profitable business growth.
**CUSTOMER**
+ Meet or exceed LEI target and be actively involved in ensuring the unit meets or exceeds its LEI target.
+ Deliver exceptional service at every interaction and execute on plans to continuously improve the customer experience
+ Maintain a working knowledge and understanding of deposit and cash management banking products and services
+ Develop a network of contacts within TD in order to improve knowledge and ability to service customers.
+ Support internal partners with ongoing projects and develop a clear understanding of how changes will affect a customer's business
+ Act as first point of contact for ongoing customer cash management questions and concerns, resolving them where possible, and communicating to MCM, Relationship/Account Managers, etc. as appropriate
+ Assist cash management team in the resolution of customer concerns.
+ "Deliver the Bank" by identifying and referring appropriate TDBG Business Partners and Products
+ CMSO is responsible for the implementation of new cash management products and services
+ Provide training to customers for new products sold
**SHAREHOLDER**
+ Identify additional business opportunities for existing customers and advise the Cash Management Manager (MCM), Relationship/Account Manager as appropriate
+ Prepare and support MCM, Relationship/Account Managers by gathering non-credit profitability data to support account planning and relationship review activities by leveraging Deposit and Cash Management pricing reports to identify re-pricing and cross-sell opportunities
+ Assist in preparation of Pricing Committee submissions where exception pricing is required.
+ Assist in the preparation of presentations to clients for Manager, Cash Management, Relationship/Account Managers
+ Develop and maintain understanding of pricing models/concepts
+ Deepen existing customer relationships by consistently following the Business Banking Relationship Methodology
+ Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals.
+ Ensure products and services are sold and operate in a compliant manner minimizing the regulatory compliance and operational risk to the Bank.
+ Complete all compliance and attestations within required timelines.
+ Prepare, follow and track appropriate documentation to support implementation of deposit and cash management products and services
+ Be knowledgeable of and comply with Bank and Industry Codes of Conduct
**EMPLOYEE / TEAM**
+ Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
+ Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
+ Participate in personal performance management and development activities, including cross training within own team
+ Keep others informed and up-to-date about the status / progress of client request and new proposals and / or all relevant or useful information related to day-to-day activities
+ Contribute to a fair, positive and equitable environment that supports a diverse workforce
+ Build and maintain solid relationships with internal business partners acting as a link to those groups
+ Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
**BREADTH & DEPTH**
+ Requires expertise in a variety of sales related activities to provide advice on transactions and product features to customers and / or internal partners
+ Requires advanced skills and expertise in a defined set of products and processes and could be characterized by moderate complexity / risk
+ Gathers and analyzes data to identify and to help solve complex problems
+ Uses sound judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines
+ Understands how related customer or sales teams coordinate their efforts and resources to achieve objectives of a business area
+ Impacts their own team and other sales teams whose work activities are closely related
+ Recommends modifications to existing sales or customer service processes and solutions to improve the efficiency of the team
+ Evaluates and communicates unusual and/or complex content in a clear manner; handles sensitive information and escalated matters
+ Generally, reports to the Manager Cash Management.
**EXPERIENCE & EDUCATION**
+ High school education; undergraduate degree preferred
+ 1+ years of work experience
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.