32 Service Management jobs in Canada

Job Description

Salary: 65000.00

Are you looking for an awesome place to work, with great people, and better clients?
Alt-Tech Inc is a Sherwood Park based IT Consulting Company that has been responsible for the design, installation and support of computer systems and networks for the past 20 years in the greater Capital Region. Our team of professional IT consultants and network analysts offer a wide range of small, medium, and large business computer support services to service your business like no other. Our goal, is to provide proper system and infrastructure designs to our customers that will ensure reliability and high system performance with ease of supportability and use.
Our corporate culture is second to none, and we take pride in our key value of Family. Being part of the Alt-Tech family is more than a word; it is core to how we treat each other and our clients. If you are looking for a place that will let you get experience working with a wide range of technologies, this is the place for you!
We are currently recruiting a Service Delivery Coordinator for our Sherwood Park, Alberta location. Alt-Tech Inc. Offers:

• Competitive wage and Benefits package
• FUN, dynamic, and flexible work environment
• Personalized training plans
• A fantastic team
• Ability to work with new technologies and services
• and more!

• Leading and mentoring Support Teams
• Performing staff review
• Communicating and ensuring accountability to new procedures, policies and goals
• Monitoring queue levels and ensuring tickets are being resolved in timely fashions
• Working effectively with support and infrastructure teams to increase profitability, productivity and client experiences
• Ability to develop and monitor KPI's
• Documentation and refining workflows
• Provide user training, tools, and related documentation
• Working with vendors to improve service tool utilization and optimization for our support team.
• Occasional travel required in the greater Edmonton area.

• Positive can-do attitude, hardworking, willingness to learn.
• Able to work efficiently as part of a team as well as independently.
• Previous experience in a leadership or management role, preferable in the IT industry.
• Must be able to communicate fluently in written and spoken English.
• Experience with PSAs and RMMs.
• Experience with the following Microsoft products:
  • Windows 10/11.
  • Server 2019/2022.
  • Active Directory, DNS, DHCP.
  • Microsoft O365.
• Excellent analytical and problem-solving skills.
• Experience troubleshooting computer hardware, software, and mobile devices.

• Be able to work in a fast-paced office environment
• Experience working with companies of different sizes and industries
• Experience coming up with creative solutions to difficult issues
• Experience in Procurement.
• A proven track record of increasing responsibility over the course of your career
• 
  
• Experience administrating a network and firewalls (VLANs, VPNs, Trunking, Rules Management, etc.)
• Experience with backup infrastructure technologies
• Experience administering virtualization technologies like Hyper-V and VMware
• Experience with clustered server environments

• 5+ years of Tier 2 IT Support experience
• 3+ years of leadership or management experience
• Post-secondary related diploma or degree in Computer Technology or related discipline preferred. A combination of experience and education would be considered.

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

• Class 5 license
• 3+ years of vehicle insurance

Job Description

Salary:

Do you thrive in a dynamic, fast-paced environment? Do you get excited at the prospect of managing and building high performance teams? Do you like to disrupt traditional thinking and find innovative ways to solve problems?

If you answered yes to the above questions, lets talk!

About us

Trusted by leading global banks and financial institutions of all sizes, TAO Solutions has worked for over a decade with financial industry leaders worldwide. We design innovative and automated software solutions to empower the financial services industry with operational agility and robust capabilities. With office headquarters in Toronto and offices in Sydney, Australia, as well as San Diego, USA, TAO Solutions is in an expansionary mode. We are driven by an entrepreneurial and visionary mindset, which means there is plenty of room for innovation and initiative, and for talented people to shape who we are tomorrow. Further information on our business, products, and services can be found at

We are looking for a Hands-on Service Delivery Manager to join our growing team in Toronto. Why TAO Solutions? Click Here

Number of Positions Open: 1

Your next career move could be with us!

• Reports directly to the Director of Service Delivery
• Serve as the service delivery leader for all applicable accounts using the Asset Backed Commercial Paper (ABCP) capabilities of our SecureHub product
• Working with COO and PMO, execute PMO standards across all applicable active software implementations, primarily SecureHub
• Become a SecureHub application resident expert - for 25-50% of your time, the SDM will directly interact and lead one or more major ongoing or existing implementations. This will include minimal project management activities and some business analysis activities
• Become ingrained in TAOs software development life cycle, including an expert understanding of TAOs SDLC/DevOps Kanban usage and sprint planning process
• For the ABCP service delivery team, lead and execute on the performance management process that measures and evaluates progress against goals and key performance indicators for the organization and each applicable team member
• Implement and maintain a culture of continual process improvement to drive higher employee and customer satisfaction
• Actively lead and support a positive, proactive, results-oriented working environment that peers and stakeholders regard as innovative and demonstrative of the firms values
• Identifies potential roadblocks and risks to the implementation strategy
• Provides project team direction at key milestones throughout the entirety of each assigned project
• Escalation path for decisions and/or issue resolution not able to be made at the team level
• Ensure that all client SLAs and contractual requirements are met or exceeded
• Ability to direct a team towards a cohesive set of strategic objectives and maintain efficient timelines in the completion of tasks
• Support the sales process and prospect client relationship management activities as required by the Director of Sales and Solution Engineering and the Head of Business Development
• In conjunction with the COO and CTO, assist in the continual audit process and procedure improvement
• Working with the Systems Engineering team, ensure that audit processes and procedures are being followed
• Where applicable, lead additional training sessions and TAO Showcases for existing employees to ensure that the correct audit process is being adhered to
• Assisting HR and COO by tracking current BA employee utilization and assisting in forecasting current and future requirements (and potential growth, which may include new hires) for a minimum of six months
• Assisting with coaching and developing new and existing BA hires

Does this sound like you?

• Minimum two (2) years of direct team management experience
• Demonstrated knowledge and expertise in leading & managing all aspects of client service delivery
• Excellent judgment, strategic thinking, time and stress management, and problem-solving skills
• Sound knowledge of conflict management
• Detail-oriented, with strong organization, prioritization, and decision-making skills
• Proficiency in software like MS Office, Google Workplace, and Project Management Software (MS Project, Smartsheet, Celoxis, GanttPRO, LiquidPlanner, etc).
• Understanding of Microsoft operating systems and server technologies
• Experience with MS-SQL Server and/or database structures and principles
• A strong understanding of Reporting Services will be an asset
• Clear understanding and agile, Kanban, and full software development life cycle
• Solid understanding of Project Management Principles
• Minimum five (5) years experience in software development projects, business analysis, and/or application support with exposure to large-scale enterprise support implementation required
• Solid background in asset-backed structured finance, securitization, and accounting principles is desired
• Exceptional interpersonal and client-handling skills with the ability to present to and train groups of people in a clear and concise manner are essential
• Bachelors Degree in Business Administration, Mathematics, Computer Science or Applied Science is preferred
• CFA designation and/or PMP certification is an asset
• Autonomous self-starter with a preference for a collaborative, agile work environment

What you can expect from us

At TAO Solutions, our performance-driven culture is built on successful teamwork. We are ranked as one of the top companies to work for by Great Place to Work Canada and recognized as one of the best places to work in technology. Were passionate about fostering an environment that positions each team member to succeed and grow their career. We are committed to diversity and inclusion and demonstrate our values through equitable pay, fantastic benefits, and an inclusive and accessible environment for everyone. Please let us know if you require accommodation during the recruitment and selection process.

Whats in it for you?

We invest time and resources to ensure TAO Solutions is as good as the people we hire. Here are some of the reasons we attract the best people:

• Competitive compensation package, including TAO's bonus program
• A hybrid work model
• A collaborative organization that exemplifies autonomy, creativity, and is receptive to new technology adoption and software advancement
• Robust benefits package that includes and is not limited to vision, medical and dental
• Profit-Sharing Program
• Proponent of ongoing training and professional development

Job Description

We are honoured to again be selected as one of B.C.'s Top Employers.

If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!

Term/Status: Permanent/Full time
Classification/Salary: Management Band 4 - position starts at $100,231 to $125,289 annually
Location: City (hybrid within BC after passing a 6-month probationary period)
Team: Vernon or Salmon Arm

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection s .

At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact at any stage of the hiring process.

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

About the opportunity:

As a Service Delivery Manager (SDM), you will manage the day-to-day operations of CLBC services within an assigned service delivery area. The Service Delivery Manager ensures that eligible individuals and families are provided with goal-focused direct support, that services are delivered per CLBC policy, and that complete information on community living services and community-based options is available and provided to individuals and families through a team of professional and administrative staff.

A central function of the SDM role is to ensure the effective and efficient delivery of CLBC contracted services that are fiscally responsible, consistent, and portable to support the safety, security, and well-being of individuals.

Key responsibilities :

• Supporting Facilitators and Analysts to plan for and implement support to families
• Ensuring that contracting of services to agencies is completed
• Overseeing the contract management cycle including contract review, development of work plans and workflow processes, and assessment of effectiveness and contractual consistency
• Promoting CLBC's work towards reconciliation and partnership with Indigenous organizations
• Supporting Facilitators, Analysts, and regional managers in managing emerging issues between CLBC, service providers and individuals and families; focusing on facilitating best outcomes and escalating as needed
• Consulting and advising Facilitators in navigating the complexity and depth of planning with individuals and families
• Supporting Facilitators and Analysts in building relationships with families, individuals and service providers, and coaching to enhance individual capability and depth of practice

While leading and guiding a dynamic team, you'll recruit, train, performance manage, approve leaves and expenses, and handle labour relations matters like discipline and resolving staff grievances.

What you will bring:

• Bachelor of Social Work or Business Administration/Commerce degree with human services orientation or equivalent
• Minimum of 5 years of demonstrated successful experience in a leadership position, preferably within social services resource development and contract management within the community living sector
• An equivalent amount of combined education and related experience may be considered

We are also looking for:

• Excellent leadership skills and the ability to provide staff with solid direction, guidance, coaching, mentoring, and development
• Proven ability to establish and maintain effective and collaborative working relationships with people at every level of the organization and key internal and external stakeholders to CLBC
• Advanced written and oral communication skills, including giving presentations
• Demonstrated ability to facilitate issue resolution on a variety of matters

Benefits: A rewarding career at CLBC comes with great benefits including:

• Employer-paid extended health and dental plan
• A BC Public Service Pension plan with employer contributions
• Generous vacation plus additional personal days
• Paid maternity/parental/adoption leave
• Life insurance, paid sick days, and, if needed, long-term disability
• Wellness supports, including an Employee and Family Assistance Program
• Professional development funds and resources to encourage continuous learning and skill development
• Access to government discounts for travel, cell phones, and more!

Additional Info:

• Occasional travel to communities within the catchment area, and to Head Office in Vancouver as needed
• Possession of a valid class 5 driver's license and a clean Driver's Abstract is required
• Successful applicants are subject to a Criminal Record Check
• At CLBC, we are committed to providing equitable compensation, recognizing that salary negotiation can be a barrier for some groups. We will engage in an objective analysis to determine a starting salary that is grounded in principles of equity and fairness

Closing date: April 11, 2025

Job Description

Benefits:

• Company car
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• Material Handling & Deliveries : Pick up and deliver construction materials from local suppliers based on provided lists. Drop off hardware, carpenter packages, signage, and tool rentals as needed.
• Site Support & Cleanup : Assist with job site cleanups including construction debris removal. Perform final cleanup (vacuuming, sweeping, organizing leftover materials) to ensure project sites are safe & ready for handover.
• Inventory Management : Organize and manage storage spaces including basement and storage unit. Maintain proper labeling and storage of materials per job.
• Labour Assistance : Provide on-site labour support including lifting, moving, and transporting heavy items (up to 55 lbs), minor demolition, and installing protective coverings (e.g., floor and dust barriers).
• Communication : Liaise with vendors, subcontractors, carpenters, and clients via phone, email, or app-based communication. Check and respond to voicemail and email as required.
• Vehicle Care : Maintain company service vehicle with regular inspections, cleanups, and upkeep.
• Order Fulfillment & Accuracy : Understand purchase orders procedures and ensure material pickups match job requirements and/or Carpenter requests. Assist in profile and color matching for trim, paint, and siding.
• App/Technology Use : Use mobile apps and software platforms for scheduling, inventory, and communications.
• Other Duties : Refill office water cooler bottles, deliver scaffolding or rental tools to job sites, and handle any additional labor and delivery duties as required.

• Education & Experience :
  • High school diploma or GED.
  • Minimum 4 years related experience in a construction or service/delivery role (or equivalent combination).
  • Valid First Aid and WHMIS certifications preferred.
  • License to operate a company vehicle including large vans and trucks. Clean criminal and drivers check.
• Skills & Abilities :
  • Strong organizational and communication skills.
  • Knowledge of construction materials and hardware.
  • Ability to work independently and manage multiple priorities.
  • Basic math.
• Technical Comfort :
  • Willingness to learn and use company apps and communication tools via smartphone.
• Language Skills
  • Ability to respond to common inquiries from customers, co-workers, suppliers, or subcontractors.
  • Ability to present information and communicate effectively with customers, co-workers, subcontractors, and the general public.
• Reasoning Ability
  • Ability to solve practical problems and challenges where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to successfully communicate those solutions to fellow workers.

• Frequent lifting, bending, crawling, and stooping.
• Daily travel within a 40-mile radius from Halifax to job sites, vendor locations, and company facilities.
• Comfortable working in all weather conditions and on active construction sites.
• Comfortable with physical labor and heavy lifting (up to 55 lbs).

Job Description

Salary:

For over 30 years, Remsoft has been a global leader in intelligent planning. Combining optimization, analytics, geospatial intelligence, and AI we deliver supply chain and sustainability solutions for the forestry sector and asset-intensive industries. Our technology helps organizations optimize decisions, increase efficiency, and drive sustainable growth in a changing world.

As a Service Delivery Lead, you will act as a key liaison between our internal team and external clients, ensuring the successful achievement of program goals. You will utilize Xtivity's, A Remsoft Company, products and services to provide coaching, facilitation, training, and performance tracking. Additionally, you will support the implementation of Xtivity's MRO Inventory Optimization solution, focusing on client site training, onboarding, and ongoing engagement.

We are looking for a client-focused professional with strong analytical and communication skills. This ideal candidate excels in delivering training, facilitating workshops, and supporting project deliverables. You thrive in a collaborative environment, are driven by continuous learning and improvement, and you are open to occasional travel, including internationally.

What you'll do

Responsibilities

• Actively participate in monthly performance reviews and reporting for each client.
• Deliver technical training for power users and generate regular custom reports.
• Design and deliver client-specific workshops, presentations, and ad hoc sessions.
• Provide client-facing technical training for new users of Remsoft's solutions.
• Assist with project deliverables, including process mapping, data analysis, and workshop facilitation.
• Document and communicate client-specific system configuration requirements.
• Contribute to product development by providing business requirements from client interactions.
  

What you'll need

Qualifications:

• Language: English (French proficiency is a plus).
• Software: Extensive experience using Excel, SQL, Power BI, and ERP systems (SAP, Oracle, Maximo, etc.).
• Years of Experience: 5-10 years in an asset-intensive company or industrial supply organization, ideally in inventory management, supply chain management, or maintenance.
  
  

Assets:

• Post-secondary education in Business, Industrial Engineering, or a related field.
• APICS or similar supply chain accreditation.
• Strong analytical and problem-solving skills.
• Ability to build strong, long-term relationships with clients.
• Experience working within cross-functional teams.
• Intellectual curiosity and a drive for continuous learning.
  
  

Location:

We are committed to finding the best candidate and are flexible regarding location. While Remsoft has headquarters in Fredericton, New Brunswick, and Ottawa, Ontario, we are open to a range of working arrangements for this role. Candidates can work fully remotely, in a hybrid setup, or from our office.

If this role aligns with your values and goals, but you don't meet every requirement, please still apply. Your fit in our team is as important as your technical skills and experience.

A little about us

Remsoft is trusted by hundreds of industry leaders across more than 15 countries to solve their most complex planning and supply chain challenges.

Our software integrates advanced analytics, AI, and geospatial intelligence to support strategic foresight and operational agility-enabling clients to optimize performance and plan sustainably.

Whether managing millions of acres of forest land or improving asset reliability across global supply chains, we help organizations increase efficiency, improve transparency, and deliver long-term value.

Rooted in a mission of empowerment through intelligence, we provide the insights and tools needed to build a more resilient, high-value supply chain. With Remsoft, organizations can plan with precision, act with confidence, and adapt to change.

Work with us!

• Culture The Remsoft culture promotes a healthy work-life balance. We welcome diversity, support flexibility, and care about individual well-being.
• Commitment Remsoft is passionate about making a difference locally and globally. We are committed to social and environmental sustainability.
• Collaboration At Remsoft, we foster a collaborative environment where everyone's contributions are valued. Company goals are visible and tracked, and milestones are celebrated.
  
• Healthy Environment Employees benefit from paid volunteer and personal days, flexible work hours, and the option to work from home part-time.

Job Description

Ready to join one of Canada's fastest-growing companies (Deloitte's Enterprise Leaders List 2024 – Rank #3) as a Customer Service Delivery Advocate (Class 1 License), Bedford, Nova Scotia ? Apply now.

• Competitive Pay & Stable Schedule — Competitive wages with flexible scheduling.
• OMVIC License : We will assist you in obtaining the necessary certification to advance your career and increase your earning potential!
• Full Benefits Package — Comprehensive health and dental coverage to keep you and your family protected from day 1.
• Work-Life Balance — Generous paid time-off program that lets you recharge.
• Cutting-Edge Production Facility and Equipment

About the Role:

Clutch is looking for a Customer Service Delivery Advocate with a Class 1 License to be the face of our company! Since our entire car-buying process is online, you'll be the first Clutch employee our customers meet when they pick up or sell their vehicle. You'll have the freedom to go above and beyond to make sure every customer has a great, unique experience in this dynamic customer and transportation role. If you're excited about shaking up the industry and want to be part of a company changing the car-buying game, you'll love working with us!

What You'll Do

• Delivering a uniquely special experience to each and every one of our customers. Minus the red suit, you'll pretty much be a real-life Santa Claus on a daily basis!
• Responsible for safely operating a Ford F-650 and Kaufman 5-car hauler to complete both customer-facing and non-customer-facing (delivery of retail vehicles).
• You'll be starting and finishing your day in Bedford – loading and unloading the car hauler
• A major part of this job is having exceptional customer service skills, where you'll be the face of the company in addressing customer needs, resolving issues, and ensuring satisfaction at every touchpoint.
• Need a sharp eye for detail as you inspect vehicles, carefully assessing both cosmetic and mechanical aspects to identify potential issues, ensuring the highest quality of service is provided to our customers.
• You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system.
• You'll also be a team player by assisting other team members with various tasks as necessary.

Here's what you have:

• Experience:
• 1+ years experience transporting vehicle & 2+ years of customer-facing experience
• Comfortable driving longer distances.
• Have automotive experience and a passion for cars & comfortable in a fast-paced environment.
• Education: High school diploma or equivalent.
• License: A valid Nova Scotia Class 1 License
• Driving Record: 3 years of clean driver's abstract with no major infractions.
• Background Check: Clean criminal background check.
• Work Authorization: Legally authorized to work in Canada.
• Availability: Minimum of 40 hours per week , with overtime as needed. There is a 4 weekday plus 1 weekend date working schedule

It'd be great if you have:

• Valid OMVIC License: Don't have one yet? No problem! We'll help you obtain your OMVIC license as one of the perks of working with us.
• A passion for cars and the automotive industry
• Experience with warranty products so that you can answer any question that arise during the process

More about us:

We're Clutch – the 100% online auto retailer for buying and selling used cars (clutch.ca). Our goal is to make the experience of buying and selling cars simple and convenient.

Our culture is focused on a simple idea – we work to give our customers the best DEAL :

Deliver awesome experiences to our customers and our community.

Embrace the hard stuff and use it as an opportunity to continuously improve our ability to deliver value.

Assist our teammates and customers when they're in need.

Lead from the front and take ownership to deliver amazing experiences to our customers and community.

If you're interested in helping us revolutionize the industry and expand across Canada, apply today.

Job Description

Ready to join one of Canada's fastest-growing companies (Deloitte's Enterprise Leaders List 2024 – Rank #3) as a Customer Service Delivery Advocate in Ottawa, On ? Apply now.

• Competitive Pay & Stable Schedule — Competitive wages with flexible scheduling.
• OMVIC License : We will assist you in obtaining the necessary certification to advance your career and increase your earning potential!
• Full Benefits Package — Comprehensive health and dental coverage to keep you and your family protected from day 1.
• Work-Life Balance — Generous paid time-off program that lets you recharge.
• Cutting-Edge Production Facility and Equipment
• Perks — Enjoy free snacks, beverages and access to the employee amenities in our new facility.

About the Role:

Clutch is looking for a Customer Service Delivery Advocate t o be the face of our company! Since our entire car-buying process is online, you'll be the first Clutch employee our customers meet when they pick up or sell their vehicle. You'll have the freedom to go above and beyond to make sure every customer has a great, unique experience. If you're excited about shaking up the industry and want to be part of a company changing the car-buying game, you'll love working with us!

What You'll Do

• Delivering a uniquely special experience to each and every one of our customers. Minus the red suit, you'll pretty much be a real-life Santa Claus on a daily basis!
• Responsible for safely operating a flatbed truck to transport client vehicles and deliver them directly to their front door across Ontario.
• A major part of this job is having exceptional customer service skills, where you'll be the face of the company in addressing customer needs, resolving issues, and ensuring satisfaction at every touchpoint.
• Need a sharp eye for detail as you inspect vehicles, carefully assessing both cosmetic and mechanical aspects to identify potential issues, ensuring the highest quality of service is provided to our customers.
• You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system.
• You'll also be a team player by assisting other team members with various tasks as necessary.

H ere's what you have:

• Education: High school diploma or equivalent.
• License: Minimum of a G Driver's License (valid in Ontario).
• Driving Record: Clean driver's abstract with no major infractions.
• Background Check: Clean criminal background check.
• Work Authorization: Legally authorized to work in Canada.
• Availability: Minimum of 40 hours per week , with overtime as needed. There is a 4 weekday plus 1 weekend date working schedule

It'd be great if you have:

• Valid OMVIC License: Don't have one yet? No problem! We'll help you obtain your OMVIC license as one of the perks of working with us.
• A passion for cars and the automotive industry
• Experience with warranty products so that you can answer any question that arise during the process
• Fluent in either Mandarin or Cantonese

More about us:

We're Clutch – the 100% online auto retailer for buying and selling used cars (clutch.ca). Our goal is to make the experience of buying and selling cars simple and convenient.

Our culture is focused on a simple idea – we work to give our customers the best DEAL :

Deliver awesome experiences to our customers and our community.

Embrace the hard stuff and use it as an opportunity to continuously improve our ability to deliver value.

Assist our teammates and customers when they're in need.

Lead from the front and take ownership to deliver amazing experiences to our customers and community.

If you're interested in helping us revolutionize the industry and expand across Canada, apply today.

Job Description

About The Company

Bosa Properties Inc. ("BPI") is an end-to-end real estate company offering human-centered solutions for property development and management. Based out of Vancouver, Canada, our team of in-house experts work across residential, commercial and master-planned projects, with a growing residential portfolio that includes more than 22,000 homes that are built or under development, and an income portfolio that includes 5.5 million square feet of retail, industrial, office and rental properties under management.

We are an organization of high achievers and believe what is created in community is always better than what is created in isolation. We set high expectations and support you in achieving excellence. We are building a trusted community to collaborate, learn from each other and deliver results.

#LI-Hybrid

About the Role:

Reporting to the Manager, IT Operations, the Senior Service Delivery Specialist/Senior IT Operations Specialist plays a key role in ensuring seamless day-to-day technology operations across the business. As an expert technical resource and mentor, you will provide guidance to junior team members, oversee hardware and software troubleshooting, manage escalations, and drive continuous process improvements to elevate service delivery.

In this role, you will be actively involved in incident management triage, acting as the primary escalation point for IT-related issues. You will also collaborate with business users to assess complex requests, determining whether they require direct resolution or should be classified as project work.

Supporting 300 users, the Service Delivery/IT Operations Team is a critical component of Bosa Properties' IT support framework. This is a unique opportunity for an IT professional to make a significant impact and contribute to the success of one of the top property developers in the country.

What You'll Do:

• Monitor ticket queue, assign issues and serve as the primary escalation point for internal issues, escalating to other teams as necessary to ensure timely resolution.

• Take ownership of projects and extended tasks, ensuring successful execution.

• Develop and refine processes for collecting user requirements on complex tickets and Service Delivery projects.

• Ensure seamless employee onboarding and offboarding by managing hardware and software provisioning and reclamation.

• Diagnose and resolve hardware and software issues across all departments.

• Act as the first line of defense in responding to security incidents, including identifying, triaging, and escalating security threats, and coordinating with internal teams and third-party vendors to ensure swift resolution.

• Assist with telecom, wireless networks, copiers, and security system setup and issue resolution at Sales Galleries and Remote Offices.

• Assist with and support AV set up and troubleshooting for meetings, events and town halls.

• Maintain hardware, software and device inventory while managing vendor relationships and procurement.

• Identify opportunities for operational improvements and automation, and research potential solutions.

• Maintain internal documentation and lead the creation of knowledge base articles.

• Work with stakeholders on technology adoption, training, and optimizing technology usage.

What you Bring:

The ideal candidate is a first-rate problem-solver that thrives in a fast-paced environment where autonomy is valued.  You are highly detail-oriented, analytical, and possess exceptional customer service and communication skills.  Most importantly, you take great pride in your work and demonstrate a strong sense of ownership, and are eager to contribute to a team and that values new technology and innovation.

Our Must Haves:

• Diploma in Computer Information Systems Administration or equivalent work experience

• Minimum five (5) years of experience in an IT Operations support role

• Proven ability to gather business and user requirements and manage technology implementation projects.

• Ability to train and mentor other technical staff.

• Experience with security best practices, including endpoint protection, identity & access management (IAM), and zero-trust security framework.

• Expertise in Windows 10, Windows 11, and iOS

• Experience with Entra, Intune, SharePoint, and On-Prem Active Directory

• Experience working with FreshService or other issue tracking systems

• Experience with Microsoft 365 products, including Teams Rooms and Teams Phone

• Strong understanding of networking concepts, including VLANs, routing, DNS, VPNs, and other key protocols and technologies.

• Strong troubleshooting skills, with the ability to resolve complex technical issues.

• Exceptional communication skills, with the ability to create clear and concise technical documentation.

Our salary ranges and bonus percentages are determined by job family and level. Base salary is determined by a combination of factors including, but not limited to, education and training, years of relevant experience, and internal equity.

Salary

$74,772—$102,812 CAD

Who You Are

• Trustworthy: You lead with trust when interacting with your team and other departments. You proactively build trust by demonstrating credibility, empathy, and sincerity.
• Humble: Unpretentious and self-aware, you take responsibility for your mistakes. You know that egos are barriers to doing our best work and always learning.
• Community focused: You believe what is created in community is always better than what is created in isolation and excellence is created through collaboration.

We value your interest in Bosa Properties. While we can only respond to shortlisted applicants, we will keep your information on file and consider you for future opportunities as they come available.

You belong here! If your experience and interests match with some of the above, we want you to apply. We are dedicated to building a diverse community, where everyone belongs.

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

Job Description

Salary: $23/hour

Work from Anywhere in Ontario

Hiring Immediately

Schedule: 5:00 PM 12 AM Wednesday & Thursday | 9:00 AM - 5:00 PM Saturday & Sunday
Type: Part-time Contract

About the Role

Were looking for a detail-oriented and dependable Service Delivery Specialist to join our team and play a key role in delivering exceptional service to our customers during evening hours. In this fully remote position, youll serve as the frontline for handling customer inquiries, performing financial reviews, and investigating account-related issues. If you thrive in a fast-paced environment, love solving problems, and are comfortable working independentlythis role is for you.

What Youll Do

• Respond to Customer Support Tickets: Triage and resolve incoming customer inquiries with accuracy, professionalism, and empathy.
• Conduct Financial Reviews: Verify account activity, validate transactions, and assess potential issues for compliance and accuracy.
• Lead Customer Investigations: Dive deep into reported incidents or unusual account behavior to identify root causes and ensure resolution.
• Ensure Service Excellence: Monitor support queues and maintain response time standards, even during high-volume periods.
• Collaborate Cross-Functionally: Coordinate with internal teams (e.g., R&C, Devs, Operations) to escalate or resolve complex issues.
• Maintain Accurate Records: Document investigations and support activities clearly and consistently within our systems.

What Were Looking For

• Prior experience in customer support, operations, trust & safety, or financial services is a strong asset.
• Excellent written communication skills and a customer-first mindset.
• Strong analytical skills and the ability to identify patterns or inconsistencies in data.
• High attention to detail and a problem-solving mentality.
• Comfortable working autonomously and handling sensitive information with discretion.
• Must be tech-savvy and comfortable using multiple tools/platforms simultaneously.
• Flexible and dependableyoull be the go-to person during evening hours, including weekends.

Why Join Us?

• Fully Remote: Work from anywhere in the world during your preferred evening hours.
• Autonomy & Impact: Your work directly contributes to our customer experience and operational success.
• Supportive Team Culture: Join a team that values collaboration, initiative, and continuous improvement.
• Room to Grow: As we scale, so will your opportunitiesthis is a great role for someone looking to grow within a dynamic and fast-paced environment.

Ready to Apply?
If youre excited to make a difference and help support a growing customer base during critical off-peak hours, wed love to hear from you.