288 Service Operations jobs in Canada

Job Description

Job Description

SHAPING THE FUTURE THROUGH INNOVATION AND DISCOVERY!

With a history spanning more than seven decades, Communications & Power Industries’ thousands of products have impacted people’s lives in numerous unseen ways every day. Our highly engineered products serve as the backbone of modern-day commercial and military communications systems, assist in diagnosing medical conditions, empower scientific discoveries and space exploration, and much more.

CPI is headquartered in Plano, Texas and is a global manufacturer of electronic components and subsystems. We have manufacturing locations in the United States, Canada, Europe, and Asia. With a heritage of technological excellence, our team serves customers in the communications, defense, medical, industrial, and scientific markets.

WHAT WE OFFER:

Whether you are a seasoned professional or just embarking on your career, CPI is an ideal place to expand your knowledge and expertise. We cultivate a healthy, dynamic, and team-oriented environment that empowers our employees to develop, create and deliver innovative, reliable technology solutions to power, connect, protect, and support a better tomorrow.

We offer our employees an attractive compensation package with competitive salaries and comprehensive benefits, including health and wellness programs, career development, generous retirement savings plan with company match and more!

YOUR DAY TO DAY :

We are seeking a Service Operations Manager to join our Power Electronics team. The Service Operations Manager oversees the day-to-day operational performance of the aftermarket service organization, ensuring efficient delivery of repairs, spare parts, service contracts, and field support. This role drives operational excellence, manages cross-functional coordination, and ensures service levels meet or exceed customer expectations while optimizing cost and resource utilization.

YOU WILL BE ACCOUNTABLE FOR/TO :

• Operational Leadership – Manage daily operations across repair depots, spare parts logistics, and field service teams to meet turnaround time, quality, and cost targets.
• Process Optimization – Develop and implement service workflows, standard operating procedures, and continuous improvement initiatives to enhance efficiency and customer satisfaction.
• Resource Management – Plan and allocate staffing, tools, and equipment for service delivery, ensuring readiness for demand peaks and special projects.
• Performance Management – Track key performance indicators (KPIs) such as turnaround time, first-time fix rate, service revenue, and customer satisfaction.
• Cross-Functional Collaboration – Partner with Sales, Engineering, Supply Chain, and Finance to align service operations with business objectives.
• Technology Enablement – Leverage ERP, CRM, and service management platforms to improve data visibility, reporting, and forecasting accuracy.
• Financial Oversight – Manage service budgets, cost controls, and operational forecasting.
• Customer Engagement – Support escalated customer issues, ensuring timely resolution and proactive communication.
• Compliance & Safety – Ensure adherence to safety regulations, quality standards, and relevant certifications across service operations.

YOU ARE THE RIGHT PERSON FOR THIS JOB IF YOU HAVE :

• Education: Bachelor’s degree in Engineering, Business Administration, Operations Management, or related field or technical diploma.
• Experience:
  • 5+ years in service operations, aftermarket support, or repair/maintenance management.
  • Experience in communications, RF electronics, or medical equipment sectors strongly preferred.
  • Proven track record of operational improvement and cost optimization.
• Skills:
  • Strong leadership and team management abilities.
  • Proficient in ERP and CRM systems (e.g., JDE, Salesforce, Microsoft Dynamics)
  • Data-driven decision-making with strong analytical and problem-solving skills.
  • Excellent customer relationship management and communication skills.
• Certifications (Preferred): Lean Six Sigma, PMP
• Must be able to meet CGP requirements

WHO WE ARE:

We value the unique and diverse skills, qualities, and backgrounds that each employee brings to CPI, and we respect each employee as an integral member of our growing team. CPI is committed to providing equal employment opportunities for all current and prospective employees, as well as to promoting a culture of inclusion and respect for everyone. We celebrate the innovation that diversity creates in the work environment, and we recognize that each employee brings their own unique capabilities, experiences, and perspectives to the organization. It is this variety that adds value to our teams, as well as to our stakeholders. We welcome and encourage applicants to reach their full potential with us.

CPI is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability or other applicable legally protected characteristics.

Job Description

Job Description

Service Operations Manager

• Location: Calgary, Alberta
• Employment Type: Full-time, Hybrid
• Salary: $75,000 CAD annually + Benefits + Performance Bonus

About Ripple

We're a PropTech company building an AI platform that revolutionizes how people access and manage services. Based in Calgary and growing fast, we’re a boutique-sized company doing big things—with 4.7 stars on Google from hundreds of happy customers who love our speed, transparency, and easy-to-use platform.

People love us for our fast communication and easy-to-use systems. As we grow across the country, we are looking for a Service Operations Manager to help us evolve our service delivery model and keep everything running smoothly.

The Role

This role is perfect for a natural leader who thinks in terms of systems, processes, and people. You're part project manager, part service expert, and the glue that holds our customer experience together. As our Service Operations Manager, you will be responsible for coordinating the people, tools, and workflows that define our 5-star service.

You’ll be in charge of ensuring we are hitting our service level agreements (SLAs), optimizing our processes, managing logistics, and championing a culture of continuous improvement across the team.

What You'll Do

• Oversee Service Delivery: Coordinate a high-performing team of service agents and specialists. Maintain a positive, low-stress environment by setting clear goals, defining KPIs, and ensuring service quality standards are met.
• Develop the Operational Playbook: Design and document the operational model for our service delivery, including standard operating procedures (SOPs), team playbooks, and performance management frameworks that can scale to new markets.
• Drive Process Improvement: Analyze operational data (response times, ticket volumes, customer satisfaction, etc.) to identify bottlenecks and implement process improvements that increase efficiency and quality.
• Manage Technology & Systems: Act as a key stakeholder for our operational technology. Collaborate with internal teams to define business requirements for the tools that will automate and optimize our service delivery.
• Coordinate Daily Operations: Manage the end-to-end customer lifecycle, from onboarding to offboarding, including service ticket follow-ups, scheduling, and compliance documentation.
• Handle Service Escalations: Act as the point of contact for complex customer service escalations, handling them with professionalism and a customer-first attitude.

Why Join Ripple?

• You’ll be trusted and supported – You’re not just a number here. You’ll have real ownership over your responsibilities, and your ideas for making things better will be heard.
• You’ll be joining a top-rated team – With a 4.7-star rating on Google, we’re known for treating people well and communicating quickly. We take pride in delivering what we promise.
• You’ll grow with us – As we expand, there’s opportunity to grow into a more senior operations role in the future.
• You’ll work in a fast, tech-forward environment – No clunky processes or outdated systems here. We love finding better, smarter ways to get things done.

Requirements

We’d love to meet you if you have:

• 3+ years of experience in an operations management role, such as supervising a call center, overseeing a field service team, managing customer service, or leading service implementation projects.
• Proven experience defining and tracking operational KPIs and performance metrics.
• Proficiency with customer service and CRM platforms (e.g., Zendesk, HubSpot), scheduling tools, and ticket management systems.
• Excellent problem-solving skills and a talent for process improvement.
• A bachelor’s degree in business, communications, or a related field.
• A team-first mindset and a willingness to wear multiple hats in a fast-growing environment.
• A valid driver’s license and access to a vehicle is required for occasional local site visits.

Benefits

• Base salary: $75,000 CAD/year
• Performance bonus: up to 10% based on operational KPIs and project outcomes
• Health and dental benefits
• Paid vacation and personal time off
• Cell phone allowance or company plan
• Professional development opportunities
• Flexible working hours (within a structured, in-person environment)
• Potential for long-term growth into a leadership role as the company expands

Job Description

Job Description

Description

Davies is a community of outstanding people . We welcome different perspectives, support each other’s ambitions and grow together. In a fast-changing business environment, we adapt and look ahead . We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.

Our Values

We are Connected : United under one mission and believe in our collective power to make a difference; together we are greater than the sum of our parts. 

 

We are Dynamic : We adapt with the environment, striving for what is next. Relentlessly seeking more for our business, clients, colleagues, and communities.

 

We are Innovative : We are solution focused with an entrepreneurial mindset, empowered to discover new paths.

 

We Succeed Together : We support each other to grow and value different perspectives, ideas, and experiences - making an impact on our communities. 

 

Key Responsibilities

The Service Operations Integration Manager will report into the Head of Service Operations, working alongside the Service Operations Management Team they will act as the conduit between Service Operations and the Project Teams focusing on managing and integrating services during mergers and acquisitions (M&A).  

This role will be a member of the Service Design Team and will continue to work alongside the Project Team to ensure a seamless transition into the Production environment.  This role will manage the transition of services, operational readiness, and integration from an M&A perspective, while also dealing with the complexity and volume of tasks that arise during these transitions.  

The creation of processes to ensure an efficient delivery into production is required, with continual improvement activities to be undertaken to optimise the integration process.

They will also manage the service team providing support during the “hypercare” period ensuring a seamless transition into BAU.

Skills, Knowledge & Expertise

M&A Transition Management

• Manage the integration of services, processes, and technologies from acquired companies or newly merged entities, ensuring they are aligned with existing operations.
• Oversee the transition from the design phase (post-sign-off) to the live operational phase, ensuring that all services are ready for production and are integrated into the service management framework.
• Develop and execute transition plans specifically for M&A, ensuring all required resources, tools, and processes are in place for a smooth operational take-over.

Service Operations Readiness

·       Operational Readiness Checks: Perform readiness assessments to ensure that the Service Operations Team is prepared for the integration of new services or processes.

·       User Readiness: Ensure the Service Operations Integration Analysts are closely aligned to the new service(s) and user requirements to ensure alignment with Davies existing services and/or identify gaps to ensure they are addressed pre onboarding.

·       Cross-functional Collaboration: Work closely with the Service Operations Team, Project Team and business stakeholders to ensure that all aspects of service delivery are addressed post-M&A.

·       Risk Management: Identify and manage any risks associated with the operational take-over of newly integrated services, including staffing, infrastructure, and service continuity.

M&A Service Oversight

·       Working alongside the Service Operations Management Team to ensure that merged or acquired services do not disrupt the ongoing operations of the organization 

·       Ensure that any challenges, issues and/or blockers are swiftly addressed.

·       Oversee the knowledge transfer from the design and integration teams to operations teams, ensuring adequate documentation and training for ongoing support.

Communication and Stakeholder Engagement

• Maintain clear and continuous communication with internal stakeholders, and regularly report on the progress of the Service Operations workstream for integration projects

Continuous Improvement and Feedback Loop:

·       Post-Integration Reviews: Lead post-integration reviews to ensure the M&A integration objectives for Service Operations are met and to identify areas for continual improvement in future M&A transitions.

·       Optimization: Identify opportunities to streamline service operations processes and improve efficiencies as the integrated services mature.

 
·       Minimum of 10 years’ Mergers and Acquisitions experience 

·       Strong background in Service Management frameworks, particularly service transition and service operation

·       Experience of working in regulated environments.

·       Strong project management skills to handle multiple workstreams 

·       Experience of Risk and Change Management

·       Strong communication skills

Soft Skills

·       Have the ability to inspire, motivate and guide a team to achieve their goals.

·       Excellent communication and interpersonal skills, with the ability to engage and influence at all levels.

·       Be competent in identifying, addressing, and resolving conflicts in a calm and constructive manner.

·       Be able to remain calm and level-headed under pressure retaining a sound judgement in complex situations.

·       A strong focus on customer satisfaction, recognize their needs and ensure communication to meet/or exceed these.

·       Have an excellent ability with problem solving, involving a proactive approach to foresee potential issues and address them before escalation.

Job Description

Job Description

Service Manager (Truck an d Trailer Service Operations)

Location Edmonton Alberta

Salary: 80k-90k depending on experience

We are seeking an experienced and highly organized service manager to lead the daily operations of our truck and trailer service department the ideal candidate will have a strong background in heavy duty vehicle maintenance, excellent leadership skills and a commitment to delivering outstanding customer service.

This role involves managing technicians, coordinating repairs, ensuring compliance and driving departmental performance.

Key Responsibilities Service Manager (Truck And Trailer Service Operations) :
Oversee daily service department operations including scheduling job assignments and work order flow
Ensure all repairs and maintenance are completed efficiently accurately and on time
Monitor service quality to meet or exceed customer expectations
Lead train and support a team of service technicians and support staff
Conduct performance reviews and implement ongoing training and development programs
Promote a culture focused on safety accountability and continuous improvement

Serve as the primary contact for all service related customer inquiries and concerns
Communicate clearly with customers about diagnostics timelines and costs
Build strong long term client relationships through excellent service delivery
Coordinate with the parts department to ensure timely access to necessary components
Ensure all service activities meet DOT safety and industry compliance standards
Maintain detailed and accurate service records inspections and logs
Track key performance indicators monitor department budgets and drive profitability
Assist with job cost estimates and prepare service quotes and invoices

All other related tasks

Qualifications for the Service Manager (Truck And Trailer Service Operations):
Proven experience in a supervisory or management role within truck and or trailer service operations
Strong knowledge of heavy duty truck and trailer maintenance and repair procedures
Excellent leadership organizational and communication skills
Ability to interpret technical manuals and schematics
Proficiency with service management software and Microsoft Office
Customer focused with a strong service mindset
Valid driver’s license CDL is considered an asset
Five or more years of experience in the truck and trailer service industry
Familiarity with top brands including Freightliner Kenworth Peterbilt Great Dane and Utility
Strong understanding of DOT OSHA and FMCSA regulations

Apply today, send your resume to

#OPSK

Job Description

Job Description

GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 32 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences

This role will be providing technical support to internal clients by addressing incoming queries and issues related to servers and systems, software, and hardware either in person or over the phone.

Responsibilities:

· Providing technical support to internal and external clients, including problem determination, resolution, and escalation as per the ITSM process

· Assisting customers to diagnose technical issues related to Windows, network, application services, and peripherals

· Documenting all incidents, outages, status, and resolutions in accordance with IT (Information Technology) Service Desk procedures

· Resolving and tracking incidents with network, servers, Windows/Linux OS, application services, and peripherals in accordance with IT Service Desk procedures

· Proactively utilizing IT resources to remain current with technology used in the company IT environment

· Deployment, planning, monitoring, data collection and analysis in customer environments

· Work independently with partner/vendor technical/sales teams to ensure hardware and software resources are available for the projects or users for the successful execution of projects

· Diagnose and trouble shoot desktop, laptop, and peripheral hardware devices

· Performing security administration functions for user access, data access, and remote access

· Issuing timely, accurate, and professional notifications regarding incidents impacting the user community or targeted service consumer

· Proactively managing high severity and priority incidents from identification to resolution

· Collaborating with internal/external IT resources to identify problems and restore services

· Contribute to the business process improvement projects

· Completing other duties or tasks as assigned

· Manage O365 environment for Internal users

· Managing JAMF Environment for internal Mac’s

Personal attributes:

· Strong verbal communication skills and excellent technical writing skills

· Customer service attitude, be prompt and responsive, be kind and understanding, be proactive and creative

· Dedicated team player and enjoys working in a fast-paced team atmosphere

· Ability to manage multiple priorities, commitments, and projects

· Must be able to develop content, and independently document features for target audiences

· Ability to think logically about issues and find efficient resolutions

Disclaimer:

What you'll get:

Competitive salary

Health benefits (medical, vision, dental)

Life insurance

Pension plan

Professional development

Amazing company culture

Free parking

Gym on-site

Join a team of professionals led by a diverse set of leaders from across the industry.

GlassHouse Systems commitment:

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that values diversity at our company and encourages all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

GlassHouse Systems will accommodate individuals with disabilities through each stage of the recruitment process. Please advise us of any needs when your interview is booked and we will do our best to meet your needs.

Please note that all candidates have to be legally eligible to work in Canada.

Any offer of employment will be conditional upon a criminal record check.

GlassHouse Systems thanks all candidates for their interest, however only those selected to continue in the process will be contacted.

Requirements:

· Bachelor’s degree in information technology or similar discipline

· 3+ years’ experience in an enterprise IT environment and hands-on experience with large scale enterprise IT rollouts

· Located in Greater Toronto Area, and eligible for Protected B clearance

· Experience in Mac Support and Administration - JAMF

· Experience in Microsoft Administration - O365, Active Directory, Teams, SharePoint, Power Automate, Intune

· Demonstrated ability to understand complex IT systems with sufficient depth to troubleshoot highly technical and time sensitive issues

· Experience in ITSM process – incident, change and problem management

· Strong analytical skills

· Ability to present complex concepts in a clear, concise manner

· Some travel is required for this position

Nice to have:

· Entry level Support/Microsoft/networking certificates such as MS-900, Network + and A+ from CompTIA

· JAMF Certifications

· Some experience with programming & scripting languages (PowerShell, Python)

· Knowledge with public cloud platforms like Azure

· Experience in ITSM ticketing tool – Service Now

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
Response and Resolution
+ Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Performs in-depth product troubleshooting and remediation when needed.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
**Readiness**
+ Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.
**Product/Process Improvement**
+ Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
+ Identifies potential defects and escalates to more senior engineers to resolve.
+ Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
+ Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
+ Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
**Other:**
+ Embody our culture and values
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
+ OR 3+ years of technical support, technical consulting experience, or information technology experience.
**CyberDefender Mindset** : A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats-shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security.
**Other Requirements**
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
**Additional or Preferred Qualifications:**
+ CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
+ 3+ years of experience providing support for enterprise level premier customers.
+ 2+ years of experience with Exchange or Office 365 (Exchange Online).
+ Familiarity with Microsoft Defender for Office 365 features - including Safe Links, Safe Attachments, and quarantine policies - is considered an asset.
+ An understanding of mail flow, anti-spam policies, and the ability to interpret message headers to investigate spam or phish messages will be beneficial in this role.
Technical Support Engineering IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $130,900 per year.
Find additional pay information here:
will accept applications for the role until Oct 11, 2025.
#CES #CSS #SCIM #CyberDefender
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Product/Process Improvement**
+ Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
+ Identifies potential defects and escalates to more senior engineers to resolve.
+ Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
+ Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
+ Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
**Readiness**
+ Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.
**Response and Resolution**
+ Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Performs in-depth product troubleshooting and remediation when needed.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
**Other**
+ Embody our Culture ( and Values ( qualifications**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience.
**Other requirements:** Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
**Additional or preferred qualifications**
+ Microsoft Technology Certifications
+ CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
+ Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
+ Ability to effectively communicate with customer managers and executives on technical and business issues.
+ 3+ years of experience providing support for enterprise level premier customers.
+ Working knowledge of Purview Compliance (eDiscovery, Auditing, Data Loss Prevention (DLP), Secure Labels, etc.).
+ 2+ years of experience with Exchange or Office 365 (Exchange Online and Purview Compliance).
Technical Support Engineering IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $130,900 per year.
Find additional pay information here: will accept applications and processes offers for these roles on an ongoing basis.
#CES #CSS #SCIM #CyberDefender
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Product/Process Improvement**
+ Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
+ Identifies potential defects and escalates to more senior engineers to resolve.
+ Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
+ Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
+ Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
**Readiness**
+ Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.
**Response and Resolution**
+ Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Performs in-depth product troubleshooting and remediation when needed.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
**Other**
+ Embody our Culture ( and Values ( qualifications**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience.
**Other requirements:** Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
**Additional or preferred qualifications**
+ Microsoft Technology Certifications
+ CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
+ Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
+ Ability to effectively communicate with customer managers and executives on technical and business issues.
+ 3+ years of experience providing support for enterprise level premier customers.
+ Working knowledge of Purview Compliance (eDiscovery, Auditing, Data Loss Prevention (DLP), Secure Labels, etc.).
+ 2+ years of experience with Exchange or Office 365 (Exchange Online and Purview Compliance).
Technical Support Engineering IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $130,900 per year.
Find additional pay information here: will accept applications and processes offers for these roles on an ongoing basis.
#CES #CSS #SCIM #CyberDefender
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Job Description

Job Description

We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.

You Have:

• Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
• Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
• Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
• Solid track record of troubleshooting and resolving complex technical issues

Bonus points if you have:

• Experience with Exchange Administration (or any other email collaboration platform)
• Experience using PowerShell for automation, implementation, and data extraction
• Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
• Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
• Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
• Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis

Perks:

• Competitive Salary!
• Health and dental benefits
• Plenty of vacation time
• Opportunity for career progression
• Completely remote work!

If this role sounds like something you might be interested in, please click apply!