4,655 Service Provider jobs in Canada

Solutions Engineer -Service Provider Sales, Canada
Apply ( Location:Offsite, Montreal, Quebec, Canada
+ Alternate LocationToronto, Remote Canada
+ Area of InterestEngineer - Pre Sales and Product Management
+ Compensation Range189000 CAD - 242100 CAD
+ Job TypeProfessional
+ Technology InterestPortfolio
+ Job Id1446837
**The application window is expected to close on 15/August/2025. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.**
**Candidate preference in Montreal area but could also be in Toronto area or remote within Canada.**
**MEET THE TEAM**
You will be in the Service Provider segment where our responsibility to Cisco's business is phenomenal, and to each other and our culture is greater. We have an unrelated focus on our customers' success! Our values, Customer Focus Always, Show Up to Win Every Day, and Harness the Power of Cisco, are how we get the job done, and our Win as One mentality embodies the spirit of the journey and how we will show up with each other, partners, and customers.
**YOUR IMPACT**
You will work on the account team supporting mid-market SPs in Canada to build Cisco's relevance in delivering solution development, partner ecosystem, and more. You will coordinate with internal specialists and product owners within Cisco, teaming with an account manager with whom you will jointly engage with the customer, finding ways to pursue your customer's concerns and challenges, and will make customers more agile, meet their business needs with technical solutions, improve your career, and bring groundbreaking technology into the light!
+ Be a consultative technical seller, evangelist, and storyteller, partnering with Account Managers to drive business and growth opportunities on SP accounts, working with sales and SE specialists and other internal resources.
+ Drive demand generation activities.
+ Understand customer requirements and map technical solutions to meet their needs.
+ Present solutions and perform product demos and Proof of Concept labs, virtually and at customer locations.
+ Maintain competitive knowledge to strategically position Cisco's products and services.
+ Follow market transition and industry trends to anticipate customer needs.
**MINIMUM QUALIFICATIONS**
+ BS/BA or relevant Pre sales experience with 3+ years of validated experience in Service Provider production networks including routing technologies used in SP space
+ Extensive skills and knowledge in networking protocols, network management, and automation technologies (e.g. BGP, OSPF, IS-IS, MPLS, SRv6, etc)
+ Solid Understanding of Cisco's Service Provider routing platforms and IOS XR operating system
**PREFERRED QUALIFICATIONS**
+ Excellent communication and presentation skills along with critical thinking to address customer concerns and to support customer business growth
+ Understanding of competitor networking & optical/DWDM products (Juniper, Arista, Nokia, Ciena)
+ Ability to handle numerous projects and priorities in a fast-paced environment.
+ Cisco and relevant Industry Certifications (CCIE, CCDE, CCNP, DevNet, AWS, Google).
+ AI, API and programmability knowledge is a plus.
+ Experience with on-prem data center architecture, deployment, and/or operations as well as cloud solutions (AWS, GCP, Azure).
**WE ARE CISCO**
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
**Message to applicants applying to work in the U.S. and/or Canada:**
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees haveaccess ( to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Service Provider Solutions Engineer, Cisco Networking, APO, Canada
Apply ( Location:Offsite, Toronto, Ontario, Canada
+ Alternate LocationAnywhere in Canada
+ Area of InterestSales - Services, Solutions, Customer Success
+ Compensation Range190200 CAD - 240800 CAD
+ Job TypeProfessional
+ Technology InterestCloud and Data Center, Networking
+ Job Id1445193
The application window is expected to close on: 7/29/25 (U.S. only).
NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
**Meet the Team**
Come join the Cisco Networking Solutions Engineering team for Americas Partner Organization. Our team of Networking SE's support our largest partners in Americas from resellers to service providers. Our technical focus is on our networking portfolio including Secure Campus & Branch, SD-WAN, and Automation.
Alongside our architecture colleagues, we focus on our partner success by ensuring partners are enabled to effectively sell, implement, and support solutions based on Cisco networking.
**Your Impact**
Service Provider (SP) Enablement:
+ You will develop and own the technical strategy for growing a Cisco Networking preference within SPs aligned to Cisco channel strategic priorities.
+ You will consult with SPs on managed services creation including the value proposition design and operationalization of these services on the Cisco Networking platform.
+ You will provide high-level and detailed consultative solutions, technical and sales support for selected account opportunities. Understand business requirements for the customer base and be able to translate them into technical requirements.
+ You understand and Articulate Cisco's Architectures and Services. You will facilitate better communications and understanding of customer requirements between customers, corporate and the field. Build, present and document technical solutions.
+ You will work with the global partner organization to drive adoption of resources by capturing feedback, improving existing architectures and developing a strategy to further enable technical sales.
+ You drive rapidly growing revenue for our most strategic partners through technical engagements, solution development and solution training activities.
+ You will coordinate and conduct sales and technical training for partners that highlight Cisco solutions.
**Minimum Requirements:**
+ 5+ years of proven experience sizing and designing Routing, Wireless and Switching deployments.
+ 5+ years of developed skills and knowledge in networking protocols (TCP/IP, BGP, OSPF, EIGRP) network segmentation technologies (VRF, MPLS, ZeroTrust, SDA, 802.1x, Adaptive Policy), and network management.
+ Experience as a technical sales professional with deep knowledge of Cisco Networking solutions including both traditional and cloud operating models and experience building relationships.
+ Travel up to 25% to meet with Service Providers.
+ knowledge of sales cycle, strong verbal and written communication skills
+ Excellent communication and presentation skills.
+ Understanding of competitive networking products such as HPE/Aruba, Juniper, Arista, Fortinet.
+ CCNP or equivalent networking certification.
+ Must be authorized to work in Canada, position does not provide sponsorship.
**Preferred Qualifications** :
+ Pre-sales experience working with Service Providers and Channel Partners.
+ Cisco and non-Cisco Certifications a plus (CCIE, CCDE, DevNet,).
+ API and programmability knowledge is a plus.
**We Are Cisco**
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
#WeAreCisco
**Message to applicants applying to work in the U.S. and/or Canada:**
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees haveaccess ( to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Service Provider Solutions Engineer, Cisco Networking, APO, Canada
Apply ( Location:Offsite, Toronto, Ontario, Canada
+ Alternate LocationAnywhere in Canada
+ Area of InterestSales - Services, Solutions, Customer Success
+ Compensation Range190200 CAD - 240800 CAD
+ Job TypeProfessional
+ Technology InterestCloud and Data Center, Networking
+ Job Id1445193
The application window is expected to close on: 7/29/25 (U.S. only).
NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
**Meet the Team**
Come join the Cisco Networking Solutions Engineering team for Americas Partner Organization. Our team of Networking SE's support our largest partners in Americas from resellers to service providers. Our technical focus is on our networking portfolio including Secure Campus & Branch, SD-WAN, and Automation.
Alongside our architecture colleagues, we focus on our partner success by ensuring partners are enabled to effectively sell, implement, and support solutions based on Cisco networking.
**Your Impact**
Service Provider (SP) Enablement:
+ You will develop and own the technical strategy for growing a Cisco Networking preference within SPs aligned to Cisco channel strategic priorities.
+ You will consult with SPs on managed services creation including the value proposition design and operationalization of these services on the Cisco Networking platform.
+ You will provide high-level and detailed consultative solutions, technical and sales support for selected account opportunities. Understand business requirements for the customer base and be able to translate them into technical requirements.
+ You understand and Articulate Cisco's Architectures and Services. You will facilitate better communications and understanding of customer requirements between customers, corporate and the field. Build, present and document technical solutions.
+ You will work with the global partner organization to drive adoption of resources by capturing feedback, improving existing architectures and developing a strategy to further enable technical sales.
+ You drive rapidly growing revenue for our most strategic partners through technical engagements, solution development and solution training activities.
+ You will coordinate and conduct sales and technical training for partners that highlight Cisco solutions.
**Minimum Requirements:**
+ 5+ years of proven experience sizing and designing Routing, Wireless and Switching deployments.
+ 5+ years of developed skills and knowledge in networking protocols (TCP/IP, BGP, OSPF, EIGRP) network segmentation technologies (VRF, MPLS, ZeroTrust, SDA, 802.1x, Adaptive Policy), and network management.
+ Experience as a technical sales professional with deep knowledge of Cisco Networking solutions including both traditional and cloud operating models and experience building relationships.
+ Travel up to 25% to meet with Service Providers.
+ knowledge of sales cycle, strong verbal and written communication skills
+ Excellent communication and presentation skills.
+ Understanding of competitive networking products such as HPE/Aruba, Juniper, Arista, Fortinet.
+ CCNP or equivalent networking certification.
+ Must be authorized to work in Canada, position does not provide sponsorship.
**Preferred Qualifications** :
+ Pre-sales experience working with Service Providers and Channel Partners.
+ Cisco and non-Cisco Certifications a plus (CCIE, CCDE, DevNet,).
+ API and programmability knowledge is a plus.
**We Are Cisco**
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
#WeAreCisco
**Message to applicants applying to work in the U.S. and/or Canada:**
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees haveaccess ( to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Job Description

Job Description

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.

Rentokil-Terminix is currently seeking an experienced scheduler to be a part of our fast-paced team. This a n onsite position based out of our Charlottetown, PEI office.

The Scheduler/Support Services Admin will be responsible for the managing our technicians’ routes within assigned territories. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

· Route the daily, weekly and monthly technician schedules to maximize customer service.

· Utilize route optimization software including but not limited to, creating capacity, decreasing technician travel time and increasing service efficiencies.

· Review and adjust routes daily as needed in response to customer requests and colleague availability.

· Move service orders or remove work orders as needed in accordance with customer requests.

· Communicate one on one with technicians to adjust assignments, add/remove locations, or reassign technicians to additional routes to assist peers and/or customers.

· Respond to immediate issues within the course of a work shift and create plans for future adjustments as needed.

· Accept and respond to calls from Customer Service colleagues with customer requests and feedback.

· Track individual technician productivity and monitor execution to share with Operations Managers, District Managers and Regional Director for appropriate management of colleagues.

· Routinely communicate with Operations Managers, Branch Managers and Regional Manager to share information and any technician concerns to support informed management decision making.

· Interact with customers as necessary to ensure a world class service experience.

· Work solidly as a team with various departments

· Possess excellent, effective, business professional, communication skills.

· Capable of following written and verbal directions

· Work autonomously with daily tasks, to set priorities with little supervision

· Support team initiatives as defined by manager

· Be highly organized with strong attention to details.

· Possess problem-solving skills.

Requirements

· High school diploma or GED – required

· Post-secondary education in a related area of study - preferred

· 2-4 years of professional collection experience - preferred

· Demonstrated proficiency with Microsoft Word, Excel and Power-Point

· Have knowledge of Google Suite, especially Google Drive and associated programs

frequently used at Rentokil-Terminix North America

Benefits

Why Choose Rentokil-Terminix?

• You are paid during your training!
• Great benefits - Medical, Dental, and Vision
• Employer-matched RRSP program up to 3.5% of your base salary per year
• Paid sick and vacation days
• Short and long-term disability
• Life Insurance
• Ability to make commission bonus’s (after 3-month probation)!
• Competitive compensation

Rentokil-Terminix is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil-Terminix Steritech is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process .

Job Description

Job Description

Description

About FirstService Residential:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential
communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and
inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional
development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Overview:

The Resident Support Services Agent will provide residents and vendors with information in response to inquiries, concerns and requests about products and
services. In addition, the Resident Support Services Agent will resolve complaints, errors, account questions, billing, and other queries.

This position is ideal for someone who has a high attention to detail, exceptional professional-level written communication skills, and is used to working with high
volume requests. A great position for those candidates planning to pursue their Strata Manager license.

This is a 1 month contract position. 

Shifts:
Hybrid Remote
Monday to Friday - 8:30am to 5:00pm

Key Responsibilities:

• Professionally handle incoming requests from residents, council members, and vendors and ensure that issues are resolved both promptly and
  thoroughly.
• Collaborate directly with Strata/Property Managers, Regional Directors, internal departments and our Customer Care Center to ensure timely resolution of all inquiries or requests.
• Documenting the resolution of all interactions within the appropriate systems and applications.
• Resolve all open inquiries within prescribed timelines.
• Thoroughly and efficiently gather information from residents, council/board members and vendors. Access their account, evaluate their needs and educate
  them where applicable to prevent the need for future contacts and document interactions through contact tracking.
• Provide quality service and support in a variety of areas.
• Review and close all homeowner service tickets and Open Calls in Connect that are not specifically awaiting a Strata/Property Manager response.
• Maintain a balance between company policy and customer benefit in decision-making. Handles issues in the best interest of both the customer and
  company.
• Continuously evaluate and identify opportunities to drive process improvements that positively impacts the customer's experience.
• Work cross functionally to effectively solve client facing problems.
• Assist with homeowner document requests.
• Create and close work orders.
• Additional support and duties as assigned.

Skills & Qualifications:

• 2 - 3 years of customer service experience in a service industry setting. Previous Strata/Property Management/Real Estate experience preferred.
• Ability to learn and navigate new technology and platforms.
• Must have strong proficiency in Windows and Microsoft Office (Outlook, Word, Excel, etc.)
• Experience with Zendesk software is considered an asset.
• Highly efficient, organized, and skilled at time management.
• Possess the ability to work in a high-volume, face-paced environment.

A current Representative License to provide Strata Management Services as issued by the BC Financial Services Authority is considered an asset for the
role.

What We Offer:
As a full-time associate, you will be eligible for full comprehensive benefits including health & dental, etc. In addition, you will be eligible for time off benefits, paid
holidays, access to our Employee Assistance Program, Tuition Reimbursement, and more.

Compensation:
$42,000.00 - $44,000.00 per year.

FirstService Residential is proud to be an equal opportunity workplace. It is our policy to promote equal employment opportunity for all current and prospective
associates. This applies to all employment-related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to
providing and maintaining a working environment that is based on respect and preserves the dignity and rights of everyone in the organization. If you have questions
before or during the application process about our equal opportunity workplace, please reach out to our Recruitment team.

IN2018

# Job Summary

Now, if you were to come on board as an **Environmental Services Manager,** we’d ask you to do the following for us:

- Develop and execute Compass One Enviornmental Service Management program
- Conduct weekly quality assurance audits in housekeeping and laundry and follow-up with the staff, including keeping the manager involved as needed.
- Implement and conduct training sessions and coordinate an annual training calendar at site for all housekeeping and laundry staff.
- Review job routines, programs and systems for housekeeping and laundry to ensure continuous quality improvement.
- Ensure the Compass Health and Safety program is in place, including trained first aiders, an active OH& S committee, H&S training and audits.
- Ensure all Compass One staff is appropriately trained in and follow infection control programs.
- Recruit, hire, performance manage and discipline all housekeeping and laundry staff.
- Attend client meetings as applicable to the areas in housekeeping and laundry.
- Complete a monthly summary of the completed Compass Quality Assurance Program and submit to the District Manager, Regional Director, Unit Manager and client.
- Active participation in the Health and Safety Committee for the facility.
- Interact with suppliers and vendors as it relates to housekeeping and laundry services.
- Participate in the budgeting process and the ongoing financial management of the housekeeping and laundry departments.
- Ensure all Compass HR programs are in place and complete for housekeeping and laundry staff, including CHAT, Be-A-Star, HERO, Weekly Safety Minders, etc.
- Complete accident investigation forms and recommend ERTW programs for housekeeping and laundry staff.
- Recommend equipment and supplies needed for housekeeping and laundry operations.
- Conduct hands-on daily maintenance (physical building maintenance required for this role-including floor care/cleaning and some snow blowing during winter).
- Participate in the completion of the Balanced Scorecard for the unit.
- Meet and check-in with the client on a regular basis and attend meetings as requested.
- Take the lead and coordinate schedules for special environmental projects.

Think you have what it takes to be an **Environmental Services Manager?** We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

- Post-secondary education an asset.
- Three years of management experience in healthcare, facilities, environmental services or related.
- Excellent communication skills, both verbal and written.
- Proficient computer skills, specifically with Windows.

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Compass One Healthcare is a premier healthcare company with 46,000 engaged team members who are focused on delivering quality, value, and exceptional patient experience through specialized services and protocols in more than 1,650 hospital and health system locations in 48 states. Through a combined three-quarters of a century of healthcare experience, Compass One offers seven customer-focused core services: Food and Nutrition, Environmental, Patient Transportation, Laundry & Linen, Healthcare Technology Solutions (Clinical Engineering), Facilities Management, and Ambulatory Services. Compass One is committed to the growth and development of its associates, and its unique Positive ImpressionsTM program features a team of 100-plus Patient Experience Managers dedicated to driving a better experience in each of our hospitals. Also, Compass One’s exclusive partnership with Press Ganey leverages rich analytics to better understand how to improve experiences for patients, family, customers, caregivers, and the community.

**Job Summary**
---

Now, if you were to come on board as an **Environmental Services Manager,** we’d ask you to do the following for us:

* Develop and execute Compass One Enviornmental Service Management program
* Conduct weekly quality assurance audits in housekeeping and laundry and follow-up with the staff, including keeping the manager involved as needed.
* Implement and conduct training sessions and coordinate an annual training calendar at site for all housekeeping and laundry staff.
* Review job routines, programs and systems for housekeeping and laundry to ensure continuous quality improvement.
* Ensure the Compass Health and Safety program is in place, including trained first aiders, an active OH& S committee, H&S training and audits.
* Ensure all Compass One staff is appropriately trained in and follow infection control programs.
* Recruit, hire, performance manage and discipline all housekeeping and laundry staff.
* Attend client meetings as applicable to the areas in housekeeping and laundry.
* Complete a monthly summary of the completed Compass Quality Assurance Program and submit to the District Manager, Regional Director, Unit Manager and client.
* Active participation in the Health and Safety Committee for the facility.
* Interact with suppliers and vendors as it relates to housekeeping and laundry services.
* Participate in the budgeting process and the ongoing financial management of the housekeeping and laundry departments.
* Ensure all Compass HR programs are in place and complete for housekeeping and laundry staff, including CHAT, Be-A-Star, HERO, Weekly Safety Minders, etc.
* Complete accident investigation forms and recommend ERTW programs for housekeeping and laundry staff.
* Recommend equipment and supplies needed for housekeeping and laundry operations.
* Conduct hands-on daily maintenance (physical building maintenance required for this role-including floor care/cleaning and some snow blowing during winter).
* Participate in the completion of the Balanced Scorecard for the unit.
* Meet and check-in with the client on a regular basis and attend meetings as requested.
* Take the lead and coordinate schedules for special environmental projects.

Think you have what it takes to be an **Environmental Services Manager?** We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

* Post-secondary education an asset.
* Three years of management experience in healthcare, facilities, environmental services or related.
* Excellent communication skills, both verbal and written.
* Proficient computer skills, specifically with Windows.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact for further information.

# Job Summary

Now, if you were to come on board as an **Environmental Services Manager,** we’d ask you to do the following for us:

- Develop and execute Compass One Enviornmental Service Management program
- Conduct weekly quality assurance audits in housekeeping and laundry and follow-up with the staff, including keeping the manager involved as needed.
- Implement and conduct training sessions and coordinate an annual training calendar at site for all housekeeping and laundry staff.
- Review job routines, programs and systems for housekeeping and laundry to ensure continuous quality improvement.
- Ensure the Compass Health and Safety program is in place, including trained first aiders, an active OH& S committee, H&S training and audits.
- Ensure all Compass One staff is appropriately trained in and follow infection control programs.
- Recruit, hire, performance manage and discipline all housekeeping and laundry staff.
- Attend client meetings as applicable to the areas in housekeeping and laundry.
- Complete a monthly summary of the completed Compass Quality Assurance Program and submit to the District Manager, Regional Director, Unit Manager and client.
- Active participation in the Health and Safety Committee for the facility.
- Interact with suppliers and vendors as it relates to housekeeping and laundry services.
- Participate in the budgeting process and the ongoing financial management of the housekeeping and laundry departments.
- Ensure all Compass HR programs are in place and complete for housekeeping and laundry staff, including CHAT, Be-A-Star, HERO, Weekly Safety Minders, etc.
- Complete accident investigation forms and recommend ERTW programs for housekeeping and laundry staff.
- Recommend equipment and supplies needed for housekeeping and laundry operations.
- Conduct hands-on daily maintenance (physical building maintenance required for this role-including floor care/cleaning and some snow blowing during winter).
- Participate in the completion of the Balanced Scorecard for the unit.
- Meet and check-in with the client on a regular basis and attend meetings as requested.
- Take the lead and coordinate schedules for special environmental projects.

Think you have what it takes to be an **Environmental Services Manager?** We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

- Post-secondary education an asset.
- Three years of management experience in healthcare, facilities, environmental services or related.
- Excellent communication skills, both verbal and written.
- Proficient computer skills, specifically with Windows.

# Job Summary

Supervises, trains and inspects the performance of assigned housekeeping staff to ensure all procedures are completed to unit’s standards.

**Essential Duties and Responsibilities:**

- Maintain responsibility and accountability for Personnel Management Functions of the department. Personnel Management includes new associate interviews, selection, hiring, evaluation and on occasion termination in accordance with Compass Standards, Client Contract and applicable Union Collective Agreement.
- Coordinate and support all relevant activities of the housekeeping and linen department with a special emphasis on Infection Control and Occupational Health & Safety.
- Maintain responsibility and accountability for the Financial Management of the costs and expenses of the budget for the site.
- Develop and follows appropriate policies, procedures, job routines to meet the needs of the site.
- Conduct regular inventory of housekeeping supplies and order these, keeping costs in line with approved budgetary amounts.

- Ensure assigned staff have reported to work and clocked in properly; document late or absent employees.
- Document call offs, and replace for any shift and coordinate assigned staff breaks.
- Prepare and distribute assignment sheets to staff and review priorities. Communicate additions or changes to the assignment sheets as they arise throughout the shift.
- Assign designated keys, radios and beepers to assigned staff. Maintain accurate record of such assignments and ensure security of keys.
- Check all equipment used by staff for proper supplies, neatness, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies.
- Assist staff to ensure highest standards of cleanliness and service and conduct staff training as assigned.

**Qualifications:**

Do you have what it takes to be one of our **Housekeeping** **Supervisors**? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:

- At least two (2) years of Housekeeping Supervisory experience.
- Working knowledge of all housekeeping procedures and laundry management with a strong emphasis on Infection Control, Standard Precautions and Health & Safety.
- Previous experience working in a unionized environment is preferred.
- Understanding of budgeting processes and awareness of profit and loss concepts.
- Excellent problem-solving and analytical skills both one-on-one and in group situations.
- Ability to work under stressful conditions.
- Ability to communicate effectively in written format and oral presentations.
- Excellent administrative and organizational skills and an ability to prioritize
- Excellent computer skills.