5,106 Service Rep jobs in Canada
Customer Service Rep I
Posted 22 days ago
Job Viewed
Job Description
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
**Job Summary**
As a Customer Service Representative I (CSR I), you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill, and expediency.
**Essential Functions**
To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.
**Administrative:**
+ Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.
+ Maintain accurate customer and territory records, facility records, and document all customer interaction.
+ Generation of reports
+ Monitor scheduled shipment dates to ensure timely delivery.
+ Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.
+ Gain understanding of and adhere to Accounts Receivables policies and practices.
+ Verify price and terms in accordance with standard procedures and customer profitability profiles.
+ Multitask and work within multiple computer systems and communication platforms simultaneously.
+ Maintain a current knowledge of company products, policies and procedures
**Customer Support:**
+ Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.
+ Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.
+ Communicate any pertinent information received from customers to the outside sales representative or appropriate management.
+ Identify customer requirements and expectations in order to recommend specific products and/or solutions.
+ The Customer Service Representative may perform other duties as assigned.
**Additional Functions**
+ May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.
**Job Qualifications**
**Required Qualifications**
+ High School Degree or equivalent
+ Exceptional customer service and organizational skills
+ Accuracy and strong attention to detail
+ Effective verbal, written, and interpersonal communication skills
+ General computer proficiency including knowledge of MS Office
**Preferred Qualifications**
+ Associate's Degree or equivalent combination of education and experience.
+ Proficiency in SAP or related ERP
**Working Conditions**
**Physical Demands**
+ Operating a computer or other office devices for the majority of the workday
+ May occasionally need to move packages up to 10 pounds such as office supplies or equipment
+ Must be able to communicate with others in person, over the phone, and in writing.
+ Must be able to understand and effectively exchange accurate information with others such as coworkers, customers and vendors
+ Must be able to read and interpret various electronic and written documents.
**Environmental Factors**
This position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building's primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services.
**Travel and On-Call**
This position provides the opportunity for minimal travel (10%) in a local area for a sales ride-along or training opportunity.
At Patterson Companies, we live our values everyday. With more than 8,000 employees worldwide, we're responsible for providing dentists, veterinarians, animal producers, and farmers with the support they need to keep us and our animals healthy.
An Equal Opportunity Employer
Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Customer Service Rep/ Dispatcher
Posted today
Job Viewed
Job Description
Job Description
CUSTOMER SERVICE REPRESENTATIVE/DISPATCHER
Ajax, ON
Be the voice that customers trust and the bridge that keeps our team running smoothly.
At Sewer Squad, we don’t just fix plumbing problems, we protect homes, restore comfort, and make bad days better. For the past 7 years, we’ve served the Greater Toronto Area with unmatched expertise, advanced tools, and a big dose of human care. Now we’re looking for a Customer Service Representative/Dispatcher who knows how to turn a ringing phone into a smile on the other end.
Who Are We?
Sewer Squad has been proudly serving the Toronto and GTA region for over 5 years. We're the caped crusaders of plumbing, swooping in to defeat disasters and restore order. Not only are we ace plumbers, but we're drain defenders too! We create an environment where our team members feel valued, well-equipped, and enthusiastic about coming to work each day. At Sewer Squad, we empower our employees to achieve the work/life balance they've always wanted while enjoying their career every day.
Why You'll Love Working Here
We believe in taking care of our team so you can take care of our customers:
- Work/Life Balance, we mean it.
- PTO + Holidays
- Extended Health & Dental Benefits
- Ongoing training, coaching, and mentoring to grow your career
- New teach & integrated software (goodbye messy spreadsheets)
- Gym membership
- In-house Beverages & Snacks
- Year Round (FUN) Team Events
- A family.
The Big Task
As Customer Service Rep/Dispatcher you will be responsible for answering calls and emails and will be the first point of contact for customers. You will effectively communicate between customers and service technicians to schedule work orders in a timely manner. Additionally, you will promote customer satisfaction by converting incoming customer calls into booked service appointments
What You’ll Do
- Meeting and exceeding sales targets through effective sales techniques
- Developing and maintaining relationships with new and existing clients
- Conducting market research and analyzing sales data to identify new sales opportunities
- Preparing and delivering sales pitches to potential clients
- Generating leads
- Providing regular reports on sales activity and performance
- Collaborating with other departments to ensure customer satisfaction
- Ensuring health and safety policies and company policies are adhered to
- Performing all job functions in a safe and healthy manner, abiding by all health and safety rules and regulations.
- Adhering to all federal, provincial, municipal and city plumbing codes
- Other tasks as assigned.
- 2-3 years of experience in customer service, dispatch, or inside sales
- Exceptional communication skills: written, verbal, and listening
- Quick thinker with the ability to prioritize in a fast-paced environment
- Tech-savvy and comfortable learning new software
- Detail-oriented, accurate, and reliable
- Ability to be available for on-call weekends/holidays as required
- Professional, positive, and able to keep calm under pressure
- Highly organized in prioritizing work and multi-tasking
Why This Role Matters
When a customer calls us, they’re often stressed, frustrated, or even panicked. You’re not just booking an appointment, you’re creating trust, easing fears, and setting the tone for our service experience. The way you manage that first touch shapes everything that follows.
We keep on growing because we hire the best - yes that's YOU!
We aim for success and growth; we need top of the line individuals who genuinely care about the customers and look at this opportunity as not just a job but as a career.
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Transportation Customer Service Rep
Posted today
Job Viewed
Job Description
Job Description
Working with an industry leading transportation and supply chain solutions company, you will interact with customers to provide and process information in response to inquiries, concerns requests. This role reports to the Customer Care Specialist Manager. The incumbent takes charge of the entire CS process to ensure all shipments are complete and will meet deadlines. Must have experience working in Industrial Transportation What's in it for you? Monday - Friday schedule Day shifts - 8:30 am - 5pm Pay rate - $24/hr Paid weekly - We pay every Friday! Temp to hire - Permanenet hire opportunity Must be able to work full time 40 hours a week Job Details: - Create freight bill of ladings - Process orders, forms, applications and requests - Update forms reports - Manage customers' accounts - Obtain, evaluate and handle all relevant information to resolve inquiries and complaints promptly - Direct requests and unresolved issues to the designated resource - Communicate and coordinate with internal departments - Follow up on customer interactions - Answering telephone - Willing to work occasional extended hours during peak periods - Other duties as required To Apply: Please reply to this posting with a copy of your resume or email your resume to and mention 'Customer Service Rep' in the subject line. Check your email for a virtual survey, so we can learn more about your experience and aspirations. If an opportunity aligns with your skills, we'll be reaching out to you to discuss it further. Stay tuned for our follow-up as we explore potential matches matched to your expertise. Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.
Automotive Customer Service Rep (OnSite)
Posted today
Job Viewed
Job Description
Job Title:
Automotive Customer Service Rep (OnSite)Job Description
The Automotive Customer Service Rep position interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World's Best Workplaces ,” “Best Company Culture ,” and “Best Companies for Career Growth ” awards every year? Then an Automotive Customer Service Representative position at Concentrix is just the right place for you!
As an Automotive Customer Service Representative , you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As an Automotive Customer Service Representative , you’ll:
Support customer requests to update contact information or communication preferences
Assist customers with information pertaining to their vehicle (campaigns, recalls, parts, accessories, connected technologies, electrification)
Assist customers with website navigation
Recall and campaign related inquiries or complaints
Requests for reimbursement for various expenses
Roadside assistance concerns
Support for customer inquiries regarding repair procedures at authorized dealership
Warranty related inquiries and complaints
Deliver expert customer experiences…with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Customer Service Representative role include:
Experience in a customer service, contact center or concierge service environment
6 months customer service experience
Required High School Diploma
Proficiency in fast-paced multi-tasking
Strong Windows/PC; must be able to toggle between various applications and websites
Have previous experience with Salesforce Service Cloud (CRM) and/or automotive industry experience (contact center, dealership). (preferred)
WHAT’S IN IT FOR YOU
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
The base salary range for this position is $19.35 - 24.19/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan , paid time off and holidays, and paid training days. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
A range of other perks and benefits
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
Location:
CAN Mississauga - 6725 Airport RDLanguage Requirements:
English (Required)Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.
Automotive Customer Service Rep (OnSite)
Posted today
Job Viewed
Job Description
Job Title:
Automotive Customer Service Rep (OnSite)Job Description
The Automotive Customer Service Rep position interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World's Best Workplaces ,” “Best Company Culture ,” and “Best Companies for Career Growth ” awards every year? Then an Automotive Customer Service Representative position at Concentrix is just the right place for you!
As an Automotive Customer Service Representative , you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As an Automotive Customer Service Representative , you’ll:
Support customer requests to update contact information or communication preferences
Assist customers with information pertaining to their vehicle (campaigns, recalls, parts, accessories, connected technologies, electrification)
Assist customers with website navigation
Recall and campaign related inquiries or complaints
Requests for reimbursement for various expenses
Roadside assistance concerns
Support for customer inquiries regarding repair procedures at authorized dealership
Warranty related inquiries and complaints
Deliver expert customer experiences…with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Customer Service Representative role include:
Experience in a customer service, contact center or concierge service environment
6 months customer service experience
Required High School Diploma
Proficiency in fast-paced multi-tasking
Strong Windows/PC; must be able to toggle between various applications and websites
Have previous experience with Salesforce Service Cloud (CRM) and/or automotive industry experience (contact center, dealership). (preferred)
WHAT’S IN IT FOR YOU
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
The base salary range for this position is $19.35 - 24.19/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan , paid time off and holidays, and paid training days. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
A range of other perks and benefits
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
Location:
CAN Mississauga - 6725 Airport RDLanguage Requirements:
English (Required)Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.
.Automotive Customer Service Rep (OnSite)
Posted 2 days ago
Job Viewed
Job Description
Automotive Customer Service Rep (OnSite)
Job Description
The Automotive Customer Service Rep position interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)
**A NEW CAREER POWERED BY YOU**
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns " **World's Best Workplaces** ," " **Best Company Culture** ," and " **Best Companies for Career Growth** " awards every year? Then an Automotive Customer Service Representative position at Concentrix is just the right place for you!
As an Automotive Customer Service Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
**CAREER GROWTH AND PERSONAL DEVELOPMENT**
This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
**WHAT YOU WILL DO IN THIS ROLE**
As an Automotive Customer Service Representative, you'll:
+ Support customer requests to update contact information or communication preferences
+ Assist customers with information pertaining to their vehicle (campaigns, recalls, parts, accessories, connected technologies, electrification)
+ Assist customers with website navigation
+ Recall and campaign related inquiries or complaints
+ Requests for reimbursement for various expenses
+ Roadside assistance concerns
+ Support for customer inquiries regarding repair procedures at authorized dealership
+ Warranty related inquiries and complaints
+ Deliver expert customer experiences.with a smile.
**YOUR QUALIFICATIONS**
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Customer Service Representative role include:
+ Experience in a customer service, contact center or concierge service environment
+ 6 months customer service experience
+ Required High School Diploma
+ Proficiency in fast-paced multi-tasking
+ Strong Windows/PC; must be able to toggle between various applications and websites
+ Have previous experience with Salesforce Service Cloud (CRM) and/or automotive industry experience (contact center, dealership). (preferred)
**WHAT'S IN IT FOR YOU**
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
+ The base salary range for this position is $19.35 - 24.19/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
+ Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
+ Health and wellness programs with trained partners to help promote a healthy you
+ Mentorship programs that support your rewarding career journey
+ A modern, state-of-the-art office setting with advanced technologies and a great team
+ Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
+ Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
+ A range of other perks and benefits
**REIMAGINE THE BEST VERSION OF YOU!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."
Location:
CAN Mississauga - 6725 Airport RD
Language Requirements:
English (Required)
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents ( is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.
Automotive Customer Service Rep (OnSite)
Posted 2 days ago
Job Viewed
Job Description
Job Title:
Automotive Customer Service Rep (OnSite)Job Description
The Automotive Customer Service Rep position interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces ," "Best Company Culture ," and "Best Companies for Career Growth " awards every year? Then an Automotive Customer Service Representative position at Concentrix is just the right place for you!
As an Automotive Customer Service Representative , you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As an Automotive Customer Service Representative , you'll:
Support customer requests to update contact information or communication preferences
Assist customers with information pertaining to their vehicle (campaigns, recalls, parts, accessories, connected technologies, electrification)
Assist customers with website navigation
Recall and campaign related inquiries or complaints
Requests for reimbursement for various expenses
Roadside assistance concerns
Support for customer inquiries regarding repair procedures at authorized dealership
Warranty related inquiries and complaints
Deliver expert customer experiences with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Customer Service Representative role include:
Experience in a customer service, contact center or concierge service environment
6 months customer service experience
Required High School Diploma
Proficiency in fast-paced multi-tasking
Strong Windows/PC; must be able to toggle between various applications and websites
Have previous experience with Salesforce Service Cloud (CRM) and/or automotive industry experience (contact center, dealership). (preferred)
WHAT'S IN IT FOR YOU
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
The base salary range for this position is $19.35 - 24.19/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan , paid time off and holidays, and paid training days. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day and more
A range of other perks and benefits
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."
Location:
CAN Mississauga - 6725 Airport RDLanguage Requirements:
English (Required)Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.
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Remote French Bilingual Customer Service Rep
Posted today
Job Viewed
Job Description
Job Description
Now hiring Customer Service Representatives that are fluent in both French English! Work from home! Full time hours! Work in the telecommunications industry! Must be currently living in Canada with a valid SIN MUST BE FLUENT IN FRENCH AND ENGLISH Due to payroll requirements, all applicants be currently living in one of the following provinces: - British Columbia - Alberta - Saskatchewan - Manitoba - Ontario - New Brunswick - Novia Scotia - PEI Advantages of this position includes: - Direct-hire position - let us connect you with this career opportunity - $18/hour pay rate during training, $19.25/hour pay rate after training - Bonuses incentives programs - Health benefits: medical, dental, vision - Refer a friend bonus - Flexible schedule options - Room to grow advance - All equipment is shipped directly to your home - 100% work from home You will be communicating with customers through inbound calls identifying customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customers need. Take payment, explain charges and help customers to navigate self-serve. All applicants must be currently residing in Canada and able to work full time (40 hours per week) on SIN. You will work 8 to 9.5 hour shifts, 5 shifts per week. Your shifts will fall between the hours of 7am and midnight Monday to Sunday. All applicants must be fluent in both French and English, have a high school diploma or equivalent, have at least 6 months of customer service experience, and have your computer hard-wired to the internet To speed up the hiring process, apply directly to this position with your resume as a Word Document or PDF (other formats will cause an error). This will create a unique file for you in our system and a short questionnaire will be emailed and texted out to you. You can also email your resume to If your experience and preferences are a match for our role we will contact you. **Please complete the questionnaire to help set up your file with us** Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.