5,127 Service Support jobs in Canada
Customer Service And Support
Posted 9 days ago
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Job Description
Job Description
We are seeking a dedicated and professional Customer Service and Support Representative to join our team. This role is responsible for delivering exceptional customer service by addressing inquiries, resolving issues, and providing accurate information about products and services. The ideal candidate will be empathetic, solution-oriented, and committed to enhancing customer satisfaction.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, chat, or in-person.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer complaints and issues efficiently, ensuring follow-up until resolution.
- Maintain detailed and accurate records of customer interactions using CRM systems.
- Assist customers with account management, product usage, and troubleshooting.
- Escalate complex issues to supervisors or specialized teams when necessary.
- Support team members in delivering consistent and high-quality service.
- Contribute to achieving customer satisfaction, retention, and service-level goals.
Required Skills & Qualifications:
- Strong communication and active listening skills.
- Excellent problem-solving and conflict-resolution abilities.
- Patience, empathy, and professionalism in all customer interactions.
- Ability to multitask, prioritize, and work efficiently under pressure.
- Proficiency in Microsoft Office Suite and customer support/CRM tools.
- Team-oriented with strong interpersonal skills.
Education & Experience Requirements:
- High school diploma or equivalent required; Bachelor’s degree in Business, Communications, or related field preferred.
- 1–3 years of experience in customer service, support, or related roles.
- Experience with helpdesk software, ticketing systems, or CRM platforms is advantageous.
Work Environment & Working Information:
- The role may be office-based, remote, or hybrid depending on company policy.
- Standard working hours are 40 hours per week , Monday to Friday, with potential for flexible or shift work.
- Fast-paced environment with opportunities to interact directly with customers and support multiple teams.
Company Details
Customer Service & Support
Posted 2 days ago
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Job Description
Your role
Within the Service & Support department, you will play a central role in ensuring the smooth operation of our thermal spray sensors (Spray Sensors) for our international customers. You will be involved in both technical activities (calibration, maintenance, repair, testing) and user support (training, remote and on-site support). You will also contribute to documentation, CRM management, and collaboration with our R&D, sales, and marketing teams for the continuous improvement of our products and services.
Main responsibilities
Perform calibration, maintenance, and repair of systems in the workshop.
Provide technical support to customers: remote troubleshooting, on-site interventions, personalized follow-up.
Carry out complete installations including commissioning and user training.
Manage and document interventions, contracts, and follow-ups via our CRM (SugarCRM) .
Write, review, and update technical documentation (guides, manuals, procedures).
Train customers, distributors, and colleagues on the use and maintenance of systems.
Participate in testing and validation in collaboration with engineering and contribute to field feedback for R&D.
Provide occasional support to sales and marketing teams at trade shows, demonstrations, or bids.
Profil
Degree in engineering, instrumentation, electronics, applied physics, or equivalent experience.
Experience in technical support, instrumentation, or complex systems.
Excellent communication skills (French and English).
Bilingual (French and English)
Versatility, autonomy, and customer focus.
Availability for occasional international travel.
Skills
Experience with sensors, lasers, or thermal processes.
Knowledge of a CRM (SugarCRM or equivalent).
Interest in product development and technological innovation.
Customer Service & Support
Posted 2 days ago
Job Viewed
Job Description
Your role
Within the Service & Support department, you will play a central role in ensuring the smooth operation of our thermal spray sensors (Spray Sensors) for our international customers. You will be involved in both technical activities (calibration, maintenance, repair, testing) and user support (training, remote and on-site support). You will also contribute to documentation, CRM management, and collaboration with our R&D, sales, and marketing teams for the continuous improvement of our products and services.
Main responsibilities
Perform calibration, maintenance, and repair of systems in the workshop.
Provide technical support to customers: remote troubleshooting, on-site interventions, personalized follow-up.
Carry out complete installations including commissioning and user training.
Manage and document interventions, contracts, and follow-ups via our CRM (SugarCRM) .
Write, review, and update technical documentation (guides, manuals, procedures).
Train customers, distributors, and colleagues on the use and maintenance of systems.
Participate in testing and validation in collaboration with engineering and contribute to field feedback for R&D.
Provide occasional support to sales and marketing teams at trade shows, demonstrations, or bids.
Profil
Degree in engineering, instrumentation, electronics, applied physics, or equivalent experience.
Experience in technical support, instrumentation, or complex systems.
Excellent communication skills (French and English).
Bilingual (French and English)
Versatility, autonomy, and customer focus.
Availability for occasional international travel.
Skills
Experience with sensors, lasers, or thermal processes.
Knowledge of a CRM (SugarCRM or equivalent).
Interest in product development and technological innovation.
Service Support Representative
Posted today
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Job Description
Job Description
You’re legendary. We’re hiring. Let’s talk!
Apply today for an opportunity to join one of North America’s top insurance premium financing companies. Since 1977, our company has grown to more than 500 Associates and 30 locations across the United States, Puerto Rico, and Canada.
Every day, we work to deliver on our Corporate Mission Statement: “To be the market leader by delivering innovative financial and technology solutions to help our Customers, partners, and investors achieve their goals.”
How do we do that? By empowering and encouraging our Associates to provide products and legendary Customer service unparalleled in our industry
FOR OUR ASSOCIATES:
- Getting started: We offer a comprehensive paid training program that will make you feel prepared and excited about your role.
- Staying healthy: Our Employee Assistance Program (for when you need confidential support) helps you keep an eye on short and long-term goals and any bumps that pop up along the way. We are also proud to offer subsidies to support your health and fitness goals by providing gym membership subsidies.
- Registered Retirement Savings Plan: (RRSP) with matching employer contributions.
- Company culture: Our Associates are the foundation of our company and we want you to enjoy working here! With company lunches, corporate outings, and even the occasional ice cream truck, you never know what will pop up to make your day.
- Peace of mind: Our insurance benefits include medical, prescription, dental, vision, group term life, AD&D, private duty nursing, paramedical services, and much more!
JOB SUMMARY:
The individual performing in this role will be responsible for providing Legendary service to agents and insured Customers in a timely and accurate manner. The Service Support Representative will process incoming correspondence regarding policy maintenance, acknowledgements, return mail and other Customer service requests on paper and electronically. Written and verbal fluency in Quebecois French and English is required.
The annual compensation range for this position is $45,000 - $50,000 CAD
KEY RESPONSIBILITIES:
- Provide Legendary Service to all Customer inquiries (external and internal) by responding promptly and thoroughly to all requests.
- Respond to telephone inquiries from insurance brokers, insurance carriers and insured Customers regarding premium finance accounts. Properly document call conversation on each specific account.
- Assist brokers with understanding and utilizing our financial products and services.
- Communicate internally with Sales, Collections, Service, and finance as appropriate.
- Make outbound calls and/or generate letters to obtain additional account information.
- Forward requests to management to prevent imminent cancellation of policies by analyzing insured payment history and agency production.
- Request generation of manual notices in the absence of system-generated notices.
- Appropriately route requests for research and resolution of account transaction issues.
- Process return mail.
- Develop and maintain knowledge of tools used by our Customers, including our website, and available payment options. Effectively communicate the applicable features and benefits and provide training on their usage.
- Be knowledgeable of SNAP Premium’s Best Practices and review procedural changes to ensure compliance with the organizations policies and procedures.
- Other duties as assigned.
REQUIRED SKILLS:
- 2 years Customer service experience, preferably in a call center environment
- A minimum of 1 year working in the financial or banking industry
- Computer proficient in a Windows-based environment
- Strong speaking and written communication skills
- Bilingual (FRENCH and English)
- Strong business office knowledge and skills
- Knowledge of the Insurance industry is preferred
- Very strong communication and business skills
- Proven problem-solving expertise
- Excellent organization and multi-tasking abilities
- Computer literate
- Ability to quickly learn new systems and procedures
- Exceptional customer service and contact management skills
- Positive attitude, highly motivated, ability to work independently in a team environment
- Written and verbal fluency in Quebecois French and English
- Position can be located in Vancouver or Toronto
EDUCATION QUALIFICATIONS:
A completed bachelor’s degree from an accredited university or a combination of post-secondary education and work experience
RÉSUMÉ DU POSTE :
La personne titulaire du poste est chargée de fournir un service légendaire aux agents et aux clients assurés, avec précision et en temps opportun. Le représentant du service à la clientèle et aux courtiers traitera la correspondance entrante sur la mise à jour des polices, les accusés de réception, le retour du courrier et d'autres demandes de service à la clientèle sur papier et par voie électronique. La maîtrise de l'écrit et de l'oral en français québécois et en anglais est requise.
PRINCIPALES RESPONSABILITÉS :
- Fournir un service légendaire aux clients (externes et internes) en répondant rapidement et complètement à toutes les demandes.
- Répondre aux demandes de renseignements téléphoniques des courtiers d'assurance, des compagnies d'assurance et des clients assurés concernant les comptes de financement des primes. Documenter correctement la conversation téléphonique sur chaque compte spécifique.
- Aider les courtiers à comprendre et à utiliser nos produits et services financiers.
- Communiquer à l’interne avec les services des ventes, du recouvrement, à la clientèle et des finances, s’il y a lieu.
- Faire des appels sortants et/ou rédiger des lettres pour obtenir des informations supplémentaires sur les comptes.
- Transmettre les demandes à la direction pour prévenir l'annulation imminente des polices en analysant l'historique des paiements des assurés et la production des agences.
- Demander la génération d'avis manuels en l'absence d'avis générés par le système.
- Acheminer de manière appropriée les demandes de recherche et de résolution des problèmes liés aux transactions des comptes.
- Traiter le retour du courrier.
- Acquérir et maintenir des connaissances sur les outils utilisés par nos clients, y compris notre site Web, et les options de paiement disponibles. Communiquer efficacement les caractéristiques et avantages applicables et fournir une formation sur leur utilisation.
- Connaître les primes et les pratiques exemplaires d'IPFS Canada et examiner les changements de procédure pour assurer la conformité aux politiques et procédures de l'organisation.
- Autres tâches, selon les besoins.
COMPÉTENCES REQUISES :
- Deux ans d'expérience en service à la clientèle, de préférence dans un environnement de centre d'appels.
- Au moins un an d'expérience dans le secteur financier ou bancaire.
- Très bonnes connaissances de l'informatique dans un environnement Windows.
- Très bonnes compétences en communication orale et écrite.
- Bilinguisme (FRANÇAIS et anglais).
- Très bonnes connaissances et compétences en fonctionnement de bureau.
- Une connaissance du secteur de l'assurance est préférable.
- Très bonnes compétences en communication et en affaires.
- Expertise avérée en résolution de problèmes.
- Excellentes capacités d'organisation et de gestion multitâches.
- Bonnes connaissances en informatique.
- Capacité d'apprendre rapidement de nouveaux systèmes et de nouvelles procédures.
- Compétences exceptionnelles en service à la clientèle et en gestion des contacts.
- Attitude positive, forte motivation, capacité à travailler de façon autonome dans un environnement d'équipe.
- Maîtrise de l'anglais et du français québécois à l'oral et à l'écrit.
- Le poste peut être situé à Vancouver ou à Toronto
QUALIFICATIONS EN MATIÈRE DE SCOLARITÉ :
Diplôme de baccalauréat d'une université reconnue ou combinaison d'études postsecondaires et d'expérience professionnelle.
Guest Service Support Expert
Posted 7 days ago
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Job Description
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Delta Hotels Grand Okanagan Resort, 1310 Water Street, Kelowna, BC, Canada, V1Y 9P3VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** $18.19-$18.19 per hour
**POSITION SUMMARY**
Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
_Notification to Applicants: Delta Hotels Grand Okanagan Resort takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email_ _and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process._
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Guest Service Support Expert
Posted 22 days ago
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Job Description
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Marriott Downtown at CF Toronto Eaton Centre, 525 Bay Street, Toronto, ONT, Canada, M5G 2L2VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
_Notification to Applicants: Marriott Downtown at CF Toronto Eaton Centre takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email_ _and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Help desk technician
Posted 13 days ago
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Job Description
English
Education Experience On siteWork must be completed at the physical location. There is no option to work remotely.
Responsibilities Tasks Experience and specialization Computer and technology knowledge Additional information Work conditions and physical capabilities Personal suitability Employment groupsThis employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for persons with disabilities
- Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
- Provides visual accessibility accommodations (for example: braille, screen readers, etc.)
- Provides auditory accessibility accommodations (for example: transcription software, teletypewriters, etc.)
- Participates in a government or community program or initiative that supports persons with disabilities
- Offers mentorship, coaching and/or networking opportunities for persons with disabilities
- Provides awareness training to employees to create a welcoming work environment for persons with disabilities
- Applies accessible and inclusive recruitment policies that accommodate persons with disabilities
Support for newcomers and refugees
- Participates in a government or community program or initiative that supports newcomers and/or refugees
- Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
- Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
- Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
- Supports newcomers and/or refugees with foreign credential recognition
- Offers mentorship programs that pair newcomers and/or refugees with experienced employees
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Support for youths
- Participates in a government or community program or initiative that supports youth employment
- Offers on-the-job training tailored to youth
- Offers mentorship, coaching and/or networking opportunities for youth
- Provides awareness training to employees to create a welcoming work environment for youth
Support for Veterans
- Participates in a government or community program or initiative that supports Veterans
- Offers mentorship, coaching and/or networking opportunities for Veterans
- Provides awareness training to employees to create a welcoming work environment for Veterans
- Recruits Veterans and other candidates with military experience through targeted hiring initiatives (for example: job fairs, outreach programs etc.)
- Assists with immediate transition needs of Veterans (for example: relocation, housing, etc.)
- Offers workshops, counselling services or other resources to help Veterans navigate their transition into the civilian workforce (for example: adapting to different organizational structures)
- Supports Veterans in translating their military skills and experience into the language of the civilian job market
- Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)
Support for Indigenous people
- Participates in a government or community program or initiative that supports Indigenous people
- Offers mentorship, coaching and/or networking opportunities for Indigenous workers
- Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
- Facilitates access to Elders who can offer support and guidance to Indigenous workers
Support for mature workers
- Participates in a government or community program or initiative that supports mature workers
- Applies hiring policies that discourage age discrimination
- Provides staff with awareness training to create a welcoming work environment for mature workers
- Offers mentorship, coaching and/or networking opportunities for mature workers
- Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc.)
- Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)
- Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.)
- Offers resources to help mature workers plan their retirement (for example: financial planning, access to pension and benefits, lifestyle adjustments, etc.)
Supports for visible minorities
- Participates in a government or community program or initiative that supports members of visible minorities
- Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
- Offers mentorship programs that pair members of visible minorities with experienced employees
- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
Membership in a group is not a job requirement. All interested applicants are strongly encouraged to apply.
This employer is committed to providing all job applicants with equal employment opportunities, and promoting inclusion. If you self-identify as a member of any employment group, you are encouraged to indicate it in your application.
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Help Desk Analyst
Posted today
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Job Description
We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.
Responsibilities:
- Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
- Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
- Supporting MS Office 365
- Supporting Microsoft Teams environments
- Supporting Virtual Desktops (VMware)
- Supporting Adobe Acrobat DC
- Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
- Maintaining hardware inventory, asset database and systems documentation
- Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
- Re-installing/imaging desktops and laptops as needed
- Installing, configuring, desktop and network printers
- Assisting with security-related updates or patches
- Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
- Performing other duties as assigned
Requirements:
- Diploma in Computer Science/Engineering or equivalent experience.
- 1 to 3 years of experience in a technical support or IT customer service environment.
- Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
- CompTIA certified candidates will be given preference
- Detailed oriented, superior problem solving and troubleshooting ability
- Commitment to customer satisfaction through planning follow-up
- Excellent communication and customer service skills
- A proven track record of working with users at various ability levels
- The ability to use good judgment and multi-task within an ever-changing environment
- Experience in a 24×7 environment delivering high availability or mission-critical applications
- A minimum of three years of related work experience preferably in a legal or corporate environment
Perks:
- Competitive salary
- Paid vacation
- Health and dental benefits
- Flexible work arrangements
If this sounds like the right fit, please click and apply to this posting.
Help Desk Analyst
Posted today
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Job Description
Job Description
We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.
Responsibilities:
- Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
- Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
- Supporting MS Office 365
- Supporting Microsoft Teams environments
- Supporting Virtual Desktops (VMware)
- Supporting Adobe Acrobat DC
- Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
- Maintaining hardware inventory, asset database and systems documentation
- Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
- Re-installing/imaging desktops and laptops as needed
- Installing, configuring, desktop and network printers
- Assisting with security-related updates or patches
- Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
- Performing other duties as assigned
Requirements:
- Diploma in Computer Science/Engineering or equivalent experience.
- 1 to 3 years of experience in a technical support or IT customer service environment.
- Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
- CompTIA certified candidates will be given preference
- Detailed oriented, superior problem solving and troubleshooting ability
- Commitment to customer satisfaction through planning follow-up
- Excellent communication and customer service skills
- A proven track record of working with users at various ability levels
- The ability to use good judgment and multi-task within an ever-changing environment
- Experience in a 24×7 environment delivering high availability or mission-critical applications
- A minimum of three years of related work experience preferably in a legal or corporate environment
Perks:
- Competitive salary
- Paid vacation
- Health and dental benefits
- Flexible work arrangements
If this sounds like the right fit, please click and apply to this posting.
Help desk agent, technical
Posted 15 days ago
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Job Description
Bilingual
Education Experience On siteWork must be completed at the physical location. There is no option to work remotely.
Work setting Responsibilities Tasks Experience and specialization Computer and technology knowledge