242 Service Transition jobs in Canada
Senior Business Process Consultant, IT Service Management Workflow
Posted 14 days ago
Job Viewed
Job Description
**The Role**
The Sr. Business Process Consultant, (ITSM) IT Service Management Workflow is the functional and process expert of a customer engagement team - consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow SPM products - all with the goal of accelerating and driving customer business outcomes.
**What You'll Do in This Role**
As a ServiceNow ITSM Process Consultant, you will act as the process expert guiding customers in designing, implementing, and optimizing IT Service Management (ITSM) workflows using ServiceNow best practices. In this role, you will:
+ Serve as the process expert for ITSM workflows, leveraging ServiceNow products with a focus on configuration over customization.
+ Drive ITSM process definition, re-engineering, improvement, and gap analysis during workshops with key sponsors and stakeholders.
+ Lead customer design workshops focused on ServiceNow ITSM functionality and enterprise architecture solutions.
+ Partner with customer process owners and SMEs to gather requirements using ServiceNow standard materials and collateral.
+ Guide customers in completing documentation such as business requirement workbooks.
+ Translate business needs into functional user stories with acceptance criteria, testing strategies, and knowledge transfer plans.
+ Advocate for the customer's needs throughout the engagement.
+ Support internal solution testing with technical resources, and guide customer unit and user acceptance testing.
+ Prepare customer-facing deliverables with a strong process focus.
+ Act as a lead contributor within engagement project teams to deliver successful outcomes.
+ Manage multiple, complex projects and initiatives simultaneously.
+ Promote continuous improvement practices in delivery and engagement materials.
+ Support sales activities when required.
+ Mentor and train ServiceNow colleagues and partners upon request.
+ Travel up to 50% annually, based on customer and internal needs.
**To be successful in this role, you will bring:**
+ Experience integrating AI into work processes (e.g., AI-powered tools, workflow automation, or decision support).
+ 5+ years of consulting experience for complex, global organizations.
+ 5+ years of ITSM implementation experience as an implementer.
+ Familiarity with ITSM frameworks such as ITIL or IT4IT.
+ Proven ability to lead customer-facing projects and deliver complex technical solutions.
+ A strong problem-solving mindset, customer success orientation, and ability to deliver business value.
+ Experience with cloud computing, digital transformation, and modern IT architectures (preferred).
+ Understanding of software development lifecycle (SDLC) and IT operations (preferred).
+ Strong facilitation skills: able to lead workshops, convert business requirements into configuration requirements, and author user stories for Agile development.
+ Excellent written and verbal communication, including presentation skills (Visio, Word, PowerPoint).
+ Ability to analyze and recommend ITSM strategies aligned with business priorities.
+ Strong interpersonal skills with a customer-centric and culturally aware approach.
+ A proven team player and collaborator.
+ Travel up to 50% annually, based on customer and internal needs.
**Preferred Certifications**
+ ServiceNow Administrator
+ TIL v4
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Cash Management Service Officer
Posted 1 day ago
Job Viewed
Job Description
Halifax, Nova Scotia, Canada
**Hours:**
37.5
**Line of Business:**
Personal & Commercial Banking
**Pay Details:**
45 300 $/$5,300 - 63 900 / 63,900 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
The Cash Management Services Officer (CMSO) position is found in units in which volumes warrant a dedicated resource for deposit and cash management administrative matters. This position is accountable to deliver a superior customer experience and support profitable business growth.
**CUSTOMER**
+ Meet or exceed LEI target and be actively involved in ensuring the unit meets or exceeds its LEI target.
+ Deliver exceptional service at every interaction and execute on plans to continuously improve the customer experience
+ Maintain a working knowledge and understanding of deposit and cash management banking products and services
+ Develop a network of contacts within TD in order to improve knowledge and ability to service customers.
+ Support internal partners with ongoing projects and develop a clear understanding of how changes will affect a customer's business
+ Act as first point of contact for ongoing customer cash management questions and concerns, resolving them where possible, and communicating to MCM, Relationship/Account Managers, etc. as appropriate
+ Assist cash management team in the resolution of customer concerns.
+ "Deliver the Bank" by identifying and referring appropriate TDBG Business Partners and Products
+ CMSO is responsible for the implementation of new cash management products and services
+ Provide training to customers for new products sold
**SHAREHOLDER**
+ Identify additional business opportunities for existing customers and advise the Cash Management Manager (MCM), Relationship/Account Manager as appropriate
+ Prepare and support MCM, Relationship/Account Managers by gathering non-credit profitability data to support account planning and relationship review activities by leveraging Deposit and Cash Management pricing reports to identify re-pricing and cross-sell opportunities
+ Assist in preparation of Pricing Committee submissions where exception pricing is required.
+ Assist in the preparation of presentations to clients for Manager, Cash Management, Relationship/Account Managers
+ Develop and maintain understanding of pricing models/concepts
+ Deepen existing customer relationships by consistently following the Business Banking Relationship Methodology
+ Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals.
+ Ensure products and services are sold and operate in a compliant manner minimizing the regulatory compliance and operational risk to the Bank.
+ Complete all compliance and attestations within required timelines.
+ Prepare, follow and track appropriate documentation to support implementation of deposit and cash management products and services
+ Be knowledgeable of and comply with Bank and Industry Codes of Conduct
**EMPLOYEE / TEAM**
+ Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
+ Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
+ Participate in personal performance management and development activities, including cross training within own team
+ Keep others informed and up-to-date about the status / progress of client request and new proposals and / or all relevant or useful information related to day-to-day activities
+ Contribute to a fair, positive and equitable environment that supports a diverse workforce
+ Build and maintain solid relationships with internal business partners acting as a link to those groups
+ Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
**BREADTH & DEPTH**
+ Requires expertise in a variety of sales related activities to provide advice on transactions and product features to customers and / or internal partners
+ Requires advanced skills and expertise in a defined set of products and processes and could be characterized by moderate complexity / risk
+ Gathers and analyzes data to identify and to help solve complex problems
+ Uses sound judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines
+ Understands how related customer or sales teams coordinate their efforts and resources to achieve objectives of a business area
+ Impacts their own team and other sales teams whose work activities are closely related
+ Recommends modifications to existing sales or customer service processes and solutions to improve the efficiency of the team
+ Evaluates and communicates unusual and/or complex content in a clear manner; handles sensitive information and escalated matters
+ Generally, reports to the Manager Cash Management.
**EXPERIENCE & EDUCATION**
+ High school education; undergraduate degree preferred
+ 1+ years of work experience
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
Cash Management Service Officer
Posted 6 days ago
Job Viewed
Job Description
Moncton, New Brunswick, Canada
**Hours:**
37.5
**Line of Business:**
Personal & Commercial Banking
**Pay Details:**
45 300 $/$5,300 - 63 900 / 63,900 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
The Cash Management Services Officer (CMSO) position is found in units in which volumes warrant a dedicated resource for deposit and cash management administrative matters. This position is accountable to deliver a superior customer experience and support profitable business growth.
**CUSTOMER**
+ Meet or exceed LEI target and be actively involved in ensuring the unit meets or exceeds its LEI target.
+ Deliver exceptional service at every interaction and execute on plans to continuously improve the customer experience
+ Maintain a working knowledge and understanding of deposit and cash management banking products and services
+ Develop a network of contacts within TD in order to improve knowledge and ability to service customers.
+ Support internal partners with ongoing projects and develop a clear understanding of how changes will affect a customer's business
+ Act as first point of contact for ongoing customer cash management questions and concerns, resolving them where possible, and communicating to MCM, Relationship/Account Managers, etc. as appropriate
+ Assist cash management team in the resolution of customer concerns.
+ "Deliver the Bank" by identifying and referring appropriate TDBG Business Partners and Products
+ CMSO is responsible for the implementation of new cash management products and services
+ Provide training to customers for new products sold
**SHAREHOLDER**
+ Identify additional business opportunities for existing customers and advise the Cash Management Manager (MCM), Relationship/Account Manager as appropriate
+ Prepare and support MCM, Relationship/Account Managers by gathering non-credit profitability data to support account planning and relationship review activities by leveraging Deposit and Cash Management pricing reports to identify re-pricing and cross-sell opportunities
+ Assist in preparation of Pricing Committee submissions where exception pricing is required.
+ Assist in the preparation of presentations to clients for Manager, Cash Management, Relationship/Account Managers
+ Develop and maintain understanding of pricing models/concepts
+ Deepen existing customer relationships by consistently following the Business Banking Relationship Methodology
+ Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals.
+ Ensure products and services are sold and operate in a compliant manner minimizing the regulatory compliance and operational risk to the Bank.
+ Complete all compliance and attestations within required timelines.
+ Prepare, follow and track appropriate documentation to support implementation of deposit and cash management products and services
+ Be knowledgeable of and comply with Bank and Industry Codes of Conduct
**EMPLOYEE / TEAM**
+ Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
+ Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
+ Participate in personal performance management and development activities, including cross training within own team
+ Keep others informed and up-to-date about the status / progress of client request and new proposals and / or all relevant or useful information related to day-to-day activities
+ Contribute to a fair, positive and equitable environment that supports a diverse workforce
+ Build and maintain solid relationships with internal business partners acting as a link to those groups
+ Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
**BREADTH & DEPTH**
+ Requires expertise in a variety of sales related activities to provide advice on transactions and product features to customers and / or internal partners
+ Requires advanced skills and expertise in a defined set of products and processes and could be characterized by moderate complexity / risk
+ Gathers and analyzes data to identify and to help solve complex problems
+ Uses sound judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines
+ Understands how related customer or sales teams coordinate their efforts and resources to achieve objectives of a business area
+ Impacts their own team and other sales teams whose work activities are closely related
+ Recommends modifications to existing sales or customer service processes and solutions to improve the efficiency of the team
+ Evaluates and communicates unusual and/or complex content in a clear manner; handles sensitive information and escalated matters
+ Generally, reports to the Manager Cash Management.
**EXPERIENCE & EDUCATION**
+ High school education; undergraduate degree preferred
+ 1+ years of work experience
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
Transition Manager (Technology Services)
Posted today
Job Viewed
Job Description
**General Information**
Req #
WD
Career area:
Services
Country/Region:
Canada
State:
Ontario
City:
Markham
Date:
Thursday, September 11, 2025
Working time:
Full-time
**Additional Locations** :
* Canada - Ontario - Markham
**Why Work at Lenovo**
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the worldu2019s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovou2019s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovou2019s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via ourStoryHub ( .
**Description and Requirements**
**Responsibilities:**
Lead and/or assist in leading transition activities from contract signing to service delivery.
Work with internal, client and supplier subject matter experts to identify and prioritize risks, assumptions actions, issues and decisions
Review of project activities to confirm/validate time frame, quantify challenges and define limitations and corresponding risk mitigation tactics
Create and manage project deliverables, milestones and required tasks per the schedule
Preparation of project status reports, keeping stakeholders of all levels informed of project status and related issues
Coordination of and response to requests for changes from the original specifications
Partnering with other functional areas to drive project activities and keep the team aware of customer issues, potential risks and resolving conflicts
Following established standards and procedures for project reporting and documentation
Building and maintaining positive working relationship with vendors and external/internal customers
**Required Skills/Knowledge:**
Demonstrated experience acting as the liaison between business and IT stakeholders with communication skills to speak appropriately to both parties (translating technology to the business and vice versa)
Experience in full life-cycle project development including requirements, design, development, testing and roll-out
Demonstrated experience in analyzing a business issue and developing a future state recommendation
Strong Project Management skills; expert in organizing, planning and executing large-scale projects from start through implementation;
Ability to analyze project needs and determine resources needed to meet objectives
Excellent communication, organizational, leadership, time management, and solution-oriented skills
Highly developed skills in using MS Office Suite applications including:
Project
Visio
Understand and Create Process Flows (Swim lanes, flowcharts)
Understand and Create Technical Diagrams
Excel
Import from different sources of data
Data Analysis using charts, pivot tables, filters and rules
Knowledge of basic to advanced Excel functions
Ability to set agendas and facilitate meetings, while focusing in on critical path discussion topics and necessary decisions
Strong negotiation ability and attention to detail
Strong understanding of Transition Management principles, procedures and best practices
Strong customer focus and ability to manage customer expectations
Excellent oral and written communication skills, as well as the ability to present and explain technical and business information to executive stakeholders
Strong teamwork and interpersonal skills
Worked with customers to develop solutions to complex business problems
Experience working with vendors
Multi-tasking and time-management skills, with the ability to prioritize tasks.
Highly organized and detail-oriented.
Excellent analytical and problem-solving skills
Ability to work independently with little supervision
Ability to work in a virtual team which may work across distance (remote), cultures and time zones, in a matrix with multiple reporting lines
Ability to travel up to 50% - as needed by customer
5+ years of progressive broad-based information technology and business experience
Bachelor''s degree in Computer Science, Business Administration, Engineering or related discipline with an information technology focus (Masteru2019s degree highly desirable)
External project management certification such as Prince2, Six Sigma, CAPM/PMI or other project management certification is preferred
ITIL Foundation Certified is required.
At Lenovo we''re proud to be an equal opportunity employer. Applications from people with disabilities are welcome!
**About Lenovo Services**
We think and act differently!
Lenovo Services is shifting its focus from hardware to a solution driven company with the customer in the centre of attention. The Services portfolio for PC products brings end-to-end solutions that span the lifecycle of Lenovo customersu2019 systems, helping them maintain, protect, support, connect, manage and eventually, dispose of their assets in an environmentally sound and cost-effective way. Lenovo Services offer world-class services and support across all Lenovo products and market segments for both Think as well as for Idea and Lenovo branded hardware products.
Be one of the changemakers. Join Lenovo!
**About Lenovo**
Lenovo is a $46 billion global Fortune 500 company and leader in providing innovative consumer, commercial and enterprise technology. Our portfolio of high-quality, secure products and services covers PCs, workstations, servers, storage, smart TVs and a family of mobile products like smartphones, tablets and apps. Everyone here at Lenovo is an integral part of the company, working together, across continents, cultures and innovations, all comprised in a friendly, fast-paced, work environment that focuses on one common goal: to be known as the best in what we do.
**Additional Locations** :
* Canada - Ontario - Markham
* Canada
* Canada - Ontario
* Canada - Ontario - Markham
Transition Manager (Technology Services)
Posted today
Job Viewed
Job Description
**General Information**
Req #
WD
Career area:
Services
Country/Region:
Canada
State:
Ontario
City:
Markham
Date:
Thursday, September 11, 2025
Working time:
Full-time
**Additional Locations** :
* Canada - Ontario - Markham
**Why Work at Lenovo**
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the worldu2019s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovou2019s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovou2019s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via ourStoryHub ( .
**Description and Requirements**
**Responsibilities:**
Lead and/or assist in leading transition activities from contract signing to service delivery.
Work with internal, client and supplier subject matter experts to identify and prioritize risks, assumptions actions, issues and decisions
Review of project activities to confirm/validate time frame, quantify challenges and define limitations and corresponding risk mitigation tactics
Create and manage project deliverables, milestones and required tasks per the schedule
Preparation of project status reports, keeping stakeholders of all levels informed of project status and related issues
Coordination of and response to requests for changes from the original specifications
Partnering with other functional areas to drive project activities and keep the team aware of customer issues, potential risks and resolving conflicts
Following established standards and procedures for project reporting and documentation
Building and maintaining positive working relationship with vendors and external/internal customers
**Required Skills/Knowledge:**
Demonstrated experience acting as the liaison between business and IT stakeholders with communication skills to speak appropriately to both parties (translating technology to the business and vice versa)
Experience in full life-cycle project development including requirements, design, development, testing and roll-out
Demonstrated experience in analyzing a business issue and developing a future state recommendation
Strong Project Management skills; expert in organizing, planning and executing large-scale projects from start through implementation;
Ability to analyze project needs and determine resources needed to meet objectives
Excellent communication, organizational, leadership, time management, and solution-oriented skills
Highly developed skills in using MS Office Suite applications including:
Project
Visio
Understand and Create Process Flows (Swim lanes, flowcharts)
Understand and Create Technical Diagrams
Excel
Import from different sources of data
Data Analysis using charts, pivot tables, filters and rules
Knowledge of basic to advanced Excel functions
Ability to set agendas and facilitate meetings, while focusing in on critical path discussion topics and necessary decisions
Strong negotiation ability and attention to detail
Strong understanding of Transition Management principles, procedures and best practices
Strong customer focus and ability to manage customer expectations
Excellent oral and written communication skills, as well as the ability to present and explain technical and business information to executive stakeholders
Strong teamwork and interpersonal skills
Worked with customers to develop solutions to complex business problems
Experience working with vendors
Multi-tasking and time-management skills, with the ability to prioritize tasks.
Highly organized and detail-oriented.
Excellent analytical and problem-solving skills
Ability to work independently with little supervision
Ability to work in a virtual team which may work across distance (remote), cultures and time zones, in a matrix with multiple reporting lines
Ability to travel up to 50% - as needed by customer
5+ years of progressive broad-based information technology and business experience
Bachelor''s degree in Computer Science, Business Administration, Engineering or related discipline with an information technology focus (Masteru2019s degree highly desirable)
External project management certification such as Prince2, Six Sigma, CAPM/PMI or other project management certification is preferred
ITIL Foundation Certified is required.
At Lenovo we''re proud to be an equal opportunity employer. Applications from people with disabilities are welcome!
**About Lenovo Services**
We think and act differently!
Lenovo Services is shifting its focus from hardware to a solution driven company with the customer in the centre of attention. The Services portfolio for PC products brings end-to-end solutions that span the lifecycle of Lenovo customersu2019 systems, helping them maintain, protect, support, connect, manage and eventually, dispose of their assets in an environmentally sound and cost-effective way. Lenovo Services offer world-class services and support across all Lenovo products and market segments for both Think as well as for Idea and Lenovo branded hardware products.
Be one of the changemakers. Join Lenovo!
**About Lenovo**
Lenovo is a $46 billion global Fortune 500 company and leader in providing innovative consumer, commercial and enterprise technology. Our portfolio of high-quality, secure products and services covers PCs, workstations, servers, storage, smart TVs and a family of mobile products like smartphones, tablets and apps. Everyone here at Lenovo is an integral part of the company, working together, across continents, cultures and innovations, all comprised in a friendly, fast-paced, work environment that focuses on one common goal: to be known as the best in what we do.
**Additional Locations** :
* Canada - Ontario - Markham
* Canada
* Canada - Ontario
* Canada - Ontario - Markham
Service Manager
Posted today
Job Viewed
Job Description
OFFER.JSON_DESC
Salary
Apply with your own terms
Workplace : Drummondville, QC
Tasks
- Administrative management
- Coaching / training
- Customer follow-up
- Department supervision
- Diagnose problems and find solutions
- Hiring and staff management
- Implementation of strategies
- Optimization of internal processes
REQUIREMENTS
Experience
- offer.experience_required
Driver's license
- Passenger Car Driver's License
Qualities
- Team spirit
- Self-Motivated
- Analytical mind
WORKING CONDITIONS
- A retirement plan for employees
- Air-conditioned workshop
- Business closed on weekends
- Cafeteria
- Competitive compensation
- Continual training
- Employees discounts
- Free parking
- Insurance of medical and paramedical expenses
- Life insurance plan
- Medical insurance
- Sick day off paid
- Work and life balance
offer.json_desc_2
Service Manager
Posted 8 days ago
Job Viewed
Job Description
We're looking for enthusiastic, motivated individuals to join our client's team as **Service Manager** in **Port Perry, ON** !
In this permanent role, you'll help our client oversee their daily operations in their service department
**What You'll Do:**
+ Assign and manage service jobs to technicians based on skill and workload to ensure timely, high-quality service.
+ Review work orders for accuracy and customer satisfaction, ensuring timely and professional service delivery.
+ Provide technical guidance to technicians on repairs, adjustments, and diagnostics according to manufacturer specifications.
+ Ensure work orders are accurately documented and closed promptly for billing.
+ Oversee warranty processing to ensure claims are completed efficiently and correctly.
+ Track and manage service reporting (PDI, DAR, PIP).
+ Promote a collaborative and respectful working relationship between the Service Department and other dealership departments.
+ Lead and manage the service team, including Technicians, Apprentices, and Service Writers.
+ Schedule team members, monitor accountability, and ensure optimal department staffing.
+ Conduct yearly performance reviews and provide ongoing coaching and development.
+ Oversee training compliance and support staff in completing required programs.
+ Assist in recruitment, onboarding, and mentorship of new employees and apprentices.
+ Support apprentices with trade school registration and progress tracking.
+ Serve as the primary point of contact for customers requiring service, ensuring all interactions are timely, clear, and professional.
+ Confirm work order details and manage customer communications regarding service needs, timelines, and follow-ups.
+ Ensure a high standard of accuracy and transparency in all customer-facing documentation.
**What We're Looking For:**
+ Proven experience managing a service department or similar operational role.
+ Licensed Technician (310, 421 or 425 licence) and specialized knowledge of agricultural equipment
+ Strong organizational and multitasking skills.
+ Excellent communication and interpersonal abilities.
+ Proficiency in technical documentation and process management.
**Compensation:**
+ Competitive salary of $90,000
+ Medical Benefits
+ RRSP Program
+ Vacation pay
If you're looking for an opportunity where you can be your best self and join a fantastic team, look no further, and **apply today!**
**_Why Kelly®?_**
_As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined._
**_About Kelly®_**
_At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world._
_Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known._
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.
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Service Manager

Posted 22 days ago
Job Viewed
Job Description
We're looking for enthusiastic, motivated individuals to join our client's team as **Service Manager** in **Lindsay, ON** !
In this permanent role, you'll help our client oversee their daily operations in their service department
**What You'll Do:**
+ Assign and manage service jobs to technicians based on skill and workload to ensure timely, high-quality service.
+ Review work orders for accuracy and customer satisfaction, ensuring timely and professional service delivery.
+ Provide technical guidance to technicians on repairs, adjustments, and diagnostics according to manufacturer specifications.
+ Ensure work orders are accurately documented and closed promptly for billing.
+ Oversee warranty processing to ensure claims are completed efficiently and correctly.
+ Track and manage service reporting (PDI, DAR, PIP).
+ Promote a collaborative and respectful working relationship between the Service Department and other dealership departments.
+ Lead and manage the service team, including Technicians, Apprentices, and Service Writers.
+ Schedule team members, monitor accountability, and ensure optimal department staffing.
+ Conduct yearly performance reviews and provide ongoing coaching and development.
+ Oversee training compliance and support staff in completing required programs.
+ Assist in recruitment, onboarding, and mentorship of new employees and apprentices.
+ Support apprentices with trade school registration and progress tracking.
+ Serve as the primary point of contact for customers requiring service, ensuring all interactions are timely, clear, and professional.
+ Confirm work order details and manage customer communications regarding service needs, timelines, and follow-ups.
+ Ensure a high standard of accuracy and transparency in all customer-facing documentation.
**What We're Looking For:**
+ Proven experience managing a service department or similar operational role.
+ Licensed Technician (310, 421 or 425 licence) and specialized knowledge of agricultural equipment
+ Strong organizational and multitasking skills.
+ Excellent communication and interpersonal abilities.
+ Proficiency in technical documentation and process management.
**Compensation:**
+ Competitive salary of $90,000
+ Medical Benefits
+ RRSP Program
+ Vacation pay
If you're looking for an opportunity where you can be your best self and join a fantastic team, look no further, and **apply today!**
_Why Kelly®?_
_As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined._
_About Kelly®_
_At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world._
_Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known._
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.
Service Manager
Posted 22 days ago
Job Viewed
Job Description
If you'd like the chance to make your mark with the world's largest equipment rental provider, **come build your future with United Rentals!**
As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management.
**What you'll do:**
+ Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes
+ Staff location adequately based on skills and workload
+ Responsible for R&M, P&L and associated costs/budget
+ Lead, plan, measure and continuous improvement of all service and maintenance performance metrics
+ Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control
+ Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching
+ Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
+ Other duties assigned as needed
**Requirements:**
+ High School diploma required; trade-school degree a plus; bachelor's degree preferred
+ Valid driver's license with acceptable driving record
+ Extensive Equipment Fleet Maintenance and leadership experience
+ 5 years' service and maintenance experience and a minimum of 3 years supervisory experience
+ Strong motivational and leadership skills
+ Excellent customer service skills
+ Strong knowledge of maintenance accounting and P&L
+ Basic computer skills (Excel)
This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.
**_Why join us?_**
We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
+ Paid Parental Leave
+ United Compassion Fund ( Employee Discount Program
+ Career Development & Promotional Opportunities
+ Additional Vacation Buy Up Program (US Only)
+ Early Wage Access through Payactiv (US Hourly Only)
+ Paid Sick Leave
+ An inclusive and welcoming culture ( more about our full US benefit offerings ( here.
United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email for assistance.
At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewarding career.
**_United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability._**
Compensation Range:
$76,305.00 - $109,875.00
Service Manager

Posted 22 days ago
Job Viewed
Job Description
**Job Description**
Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.
**Skills/Qualifications**
Required
+ The ability to meet the physical requirements of the position
+ High School Diploma/GED; Bachelor's Degree preferred
Qualified candidates must meet all Provincial requirements for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with Provincial requirements, qualified candidates must, prior to their first day of employment:
+ Possess a valid driver's license in good standing
Preferred
+ Management experience
+ Experience in industrial sales or customer service
Benefits
Cintas provides extended health care coverage for many services not covered by the Provincial Health Care System. This coverage is provided at no cost to employee-partners.
Additionally, our employee-partners enjoy:
- Competitive Pay
- Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
- Disability, Life and AD&D Insurance, 100% Company Paid
- Paid Vacation and Holidays
- Skills Development, Training and Career Advancement Opportunities
Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
In accordance with applicable laws (including human rights and accessibility legislation), accommodations will be provided in all parts of the hiring process. Applicants are required to make their needs known in advance.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, provincial, or federal law.
This job posting will remain open for at least five (5) days.
**Job Category** : Service
**Organization:** Rental
**Employee Status:** Regular
**Schedule:** Full Time
**Shift:** 1st Shift