140 Servicenow Implementation jobs in Canada

Following rapid expansion of new client initiatives, the Fujitsu SaaS practice is seeking a skilled ServiceNow Technical Consultant (Sr. Developer), with strong ServiceNow related design and development experience to join our dynamic solutions team. **Demonstrated experience developing ServiceNow GRC module (Audit management, Business Continuity Management, Policy and Compliance, Vendor Risk assessment.), will be required.**
**Fujitsu Right Now:**
There's never been a more exciting time to work at Fujitsu - we are currently going through an unprecedented period of transformation and growth, adapting to what the world around us now demands. This transformation builds on our long standing heritage of being the trusted technology partner of choice for many and will ensure that we continue to work intimately with both existing and new customers. Our focus now is ensuring we address the challenges of those customers in today's FAST IT and digitally focused technology landscape. SaaS and ServiceNow are a big part of this focus for us.
**Work Style:**
+ **Fulltime / Permanent**
+ **Canada, Remote:** Candidates may be based anywhere in Canada.
**Role and Accountabilities:**
This opportunity will suit a motivated ServiceNow Developer with a demonstrated record of offering ServiceNow related design and development support, successfully delivering on a wide range of ServiceNow related technical engagements.
The successful candidate(s) will be responsible for, but not limited to, the following duties:
+ Providing hands-on ServiceNow related design and development expertise, supporting a range of ServiceNow based consulting initiatives.
+ Experience developing GRC - Audit management, Business Continuity Management, Policy and Compliance, Vendor Risk assessment.
+ Setting up policies, standards and regulations which includes integration with UCF or any third-party system.
+ Working closely with ServiceNow functional team, configure and improve core and custom applications - Work directly with end users to resolve support issues within ServiceNow.
+ Ability to convey complex technical concepts in understandable business terms.
+ Develop systems integrations and process automation.
+ Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.
+ Document and gain acceptance / approvals of selected final solutions.
+ Coordinate application and platform upgrades - Load, manipulate and maintain data between ServiceNow and other systems Qualifications:
**Skills and Experience Requirements:**
+ Minimum of 5 years of ServiceNow development experience (Implementation/integration, enhancement and production level design and development support).
+ **Must have experience developing ServiceNow solutions and technical design documents from business requirements in the GRC domain** - At least two full lifecycle ServiceNow implementations in the role of a lead consultant.
+ Experience as ServiceNow Developer / Technical Consultant on enterprise level, or large implementation projects.
+ Programming expertise in Java, JavaScript, HTML, XML - Must be technically savvy and able to design and build applications that meet business goals and objectives.
+ Demonstrated understanding of ITIL practices.
+ Bachelor's degree or equivalent professional experience.
+ Certified ServiceNow System Administrator Preferred: - ServiceNow certifications - Certified Implementation Specialist in ITSM, ITOM. - ITIL v3 certification.
+ Excellent analytical and problem-solving skills.
+ Excellent verbal and written communication skills.
+ Strong presentation development and Customer Presentation skills.
**What we offer** : - The opportunity to architect, design and build ServiceNow solutions to multiple sectors both with our existing client base and new customers - Unrivalled investment and training in you and your career.
Stimulating environment offering ongoing learning opportunities.
Culture of innovation and inspiration.
Competitive salary and generous benefits.
A very flexible and creative environment for everyone.
_At Fujitsu, one of our corporate principles is "We respect human rights". This principle underpins all our corporate and individual activities and guides the actions of every member of the Fujitsu Group. We embrace diversity and equal opportunity. Qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or orientation, sexual orientation, national origin, genetics, disability, age or veteran status. By empowering people, we can unleash our collective strengths to create a better experience for our employees, customers, and partners._
_Fujitsu salaries are aligned to the specific geographic location in which the work is primarily performed. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the circumstances of each situation. The pay range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: specific skills, qualifications, experience, and comparison to other employees already in this role. The pay range for this position is estimated_ **_at $115,000 to $130,000 CAD_** _. Additionally, this role may be eligible for a short-term incentive based on company results and individual performance._
_As a technology company, Fujitsu recognizes that human resources are its most important capital. To create an environment where all employees can work positively and healthily, both in mind and body, we offer a full range of health, financial savings plan, and other benefits._
#LI-GP1
#LI-Remote
_Fujitsu at a Glance_
_Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers._
_We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition. This has been the foundation of Fujitsu's success since its inception. In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value. Fujitsu wants innovators like you!_
_At Fujitsu, one of our corporate principles is "We respect human rights." This principle underpins all our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, ethnic or national origin, citizenship, political belief, social condition, family, marital or civil status, genetics, disability, age, veteran status, or conviction of an offence that is unrelated to employment. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners_ _._
**Requisition ID** : 31622

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What You'll Do in This Role**
As a Senior Technical Consultant - IT Workflows, you will serve as the functional and technical expert on federal customer engagements. You will guide customers in designing, configuring, and optimizing ServiceNow ITSM solutions-focusing on configuration over customization-to accelerate business outcomes and drive IT transformation.
**In this role, you will:**
+ Act as the technical expert for IT Service Delivery, configuring ServiceNow ITSM using best practices.
+ Support process definition, re-engineering, and gap analysis during workshops with sponsors and stakeholders.
+ Advise customers on how to maximize the out-of-the-box capabilities of ServiceNow ITSM to improve IT processes.
+ Lead design workshops focused on ServiceNow platform and ITSM technology.
+ Guide customers in completing documentation such as technical requirement workbooks.
+ Draft and refine technical user stories, acceptance criteria, testing strategies, and knowledge transfer plans.
+ Provide ad-hoc guidance and training to customer system administrators during engagements.
+ Lead technical delivery of ServiceNow projects, including oversight of partner-developed components and unit testing.
+ Develop integrations (e.g., SSO, LDAP) and portal components.
+ Prepare and own all customer-facing technical deliverables, ensuring high quality of the configured/developed solution.
+ Serve as a lead member of engagement teams, ensuring successful outcomes.
+ Manage multiple, complex initiatives simultaneously.
+ Promote continuous improvement in delivery practices and engagement materials.
+ Support pre-sales efforts as needed.
+ Provide mentoring and training to colleagues and partners in the ServiceNow ecosystem.
+ Travel up to 50% annually, based on customer and internal needs.
**To succeed in this role, you will bring:**
+ Experience leveraging or evaluating how AI can be integrated into IT processes (e.g., workflow automation, insights, problem-solving).
+ 5+ years of hands-on configuration/development experience with enterprise technologies, including integrations and portals.
+ Maintained skills/certifications in CIS-ITSM (and other ServiceNow risk implementation certifications).
+ Proven ability to influence and consult with IT sponsors/stakeholders, presenting balanced options with pros/cons to solve technical and business challenges.
+ Strong background in Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and SaaS platforms.
+ Familiarity with leading enterprise tools and systems such as Office 365, Teams, Workday, Twilio, etc.
+ Excellent communication, facilitation, and interpersonal skills with a customer-first mindset.
+ Ability to thrive in culturally diverse environments.
+ A proven team player and mentor, with experience building strong delivery teams.
**Preferred Certifications**
+ ServiceNow Administrator
+ CIS-ITSM
+ ITIL v4
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**The Role**
The Sr. Business Process Consultant, (ITSM) IT Service Management Workflow is the functional and process expert of a customer engagement team - consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow SPM products - all with the goal of accelerating and driving customer business outcomes.
**What You'll Do in This Role**
As a ServiceNow ITSM Process Consultant, you will act as the process expert guiding customers in designing, implementing, and optimizing IT Service Management (ITSM) workflows using ServiceNow best practices. In this role, you will:
+ Serve as the process expert for ITSM workflows, leveraging ServiceNow products with a focus on configuration over customization.
+ Drive ITSM process definition, re-engineering, improvement, and gap analysis during workshops with key sponsors and stakeholders.
+ Lead customer design workshops focused on ServiceNow ITSM functionality and enterprise architecture solutions.
+ Partner with customer process owners and SMEs to gather requirements using ServiceNow standard materials and collateral.
+ Guide customers in completing documentation such as business requirement workbooks.
+ Translate business needs into functional user stories with acceptance criteria, testing strategies, and knowledge transfer plans.
+ Advocate for the customer's needs throughout the engagement.
+ Support internal solution testing with technical resources, and guide customer unit and user acceptance testing.
+ Prepare customer-facing deliverables with a strong process focus.
+ Act as a lead contributor within engagement project teams to deliver successful outcomes.
+ Manage multiple, complex projects and initiatives simultaneously.
+ Promote continuous improvement practices in delivery and engagement materials.
+ Support sales activities when required.
+ Mentor and train ServiceNow colleagues and partners upon request.
+ Travel up to 50% annually, based on customer and internal needs.
**To be successful in this role, you will bring:**
+ Experience integrating AI into work processes (e.g., AI-powered tools, workflow automation, or decision support).
+ 5+ years of consulting experience for complex, global organizations.
+ 5+ years of ITSM implementation experience as an implementer.
+ Familiarity with ITSM frameworks such as ITIL or IT4IT.
+ Proven ability to lead customer-facing projects and deliver complex technical solutions.
+ A strong problem-solving mindset, customer success orientation, and ability to deliver business value.
+ Experience with cloud computing, digital transformation, and modern IT architectures (preferred).
+ Understanding of software development lifecycle (SDLC) and IT operations (preferred).
+ Strong facilitation skills: able to lead workshops, convert business requirements into configuration requirements, and author user stories for Agile development.
+ Excellent written and verbal communication, including presentation skills (Visio, Word, PowerPoint).
+ Ability to analyze and recommend ITSM strategies aligned with business priorities.
+ Strong interpersonal skills with a customer-centric and culturally aware approach.
+ A proven team player and collaborator.
+ Travel up to 50% annually, based on customer and internal needs.
**Preferred Certifications**
+ ServiceNow Administrator
+ TIL v4
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Introduction

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Our application delivery professionals play a key role in outsourcing the administration of employee benefit pl ans .  Working closely with the project manager, clients and colleagues, the Implementation Programmer plays a key role in the configuration, dev elopment, and deployment of health and welfare system implementation s, vendor feeds and ongoing maintenance activities .  This includes the dev elopment of reports, interfaces and customizations in the current applications footprint and the configuration and development of new stand-alone applications as required .  The Senior Programmer will apply proven communication, analytical and problem-solving skills to help identify , communicate and resolve systems issues , will review code and offer suggestion and mentorship as required .  

How you'll make an impact

• Analyze Plan documentation , data, and interface requirements  

• Meet with systems owners, and end users to define business requirements and systems goals, and identify and resolve business systems issues.  

• Executing the configuration of the system , data configuration and vendor Interfaces  based on requirements  

• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.  

• Collaborate with other business SMEs in the development of system solutions  

• Providing quality assurance on system parameters and Vendor interfaces  

• Liaise with third-party support and vendors as required  

• Developing and reviewing system functionality   

• Developing, reviewing and maintaining technical/user documentation   

• Attend, participate and contribute to team meeting and client meeting  

• Work with users to provide system support and troubleshoot system problems on complex issues  

• Work closely with the Project Manager/Team Leader on communicating project progress and delivery

About you

• 3-5  years of system implementation and transition experience  

• Proven knowledge of Health & Welfare (benefits) programs and administration as well as implementation processes    

• Detail oriented and able to multi-task , d emonstrate problem solving, analytical and decision making skills   

• Excellent oral and written communication skills to communicate concepts and information to teammates and clients   

• Enjoy working in a fast-paced, deadline-oriented project team environment   

• System analysis/implementation/testing experience   

• Proficient with Microsoft Word, Excel, and Access   

• Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products.  

• Working technical knowledge PL/SQL and Java, C, C++, .NET  

• Technical and Business skill sets to be able to work through the requirements with Vendors and the client   

• Proven knowledge in   Analysis , Configuration and Defect Tracking   

• Kettle Framework an asset  

Preferred:

• Post secondary education,  bachelor’s degree in Information Systems or Computer Science is preferred  

• Industry specific certifications  

Behaviors:

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

**About the Role:**
**Grade Level (for internal use):**
09
As an Implementation Specialist, your primary responsibility is to complete the onboarding of new customers onto our Mastermind technology. You will securely connect to our customer's DMS (Dealership Management System) databases, ingest their data, review the data sets and implement with quality to ensure each customer is configured properly and on time. You will become a subject matter expert in our database configurations, data flows, and systems. We will rely on you to troubleshoot and solve configuration issues with speed and accuracy. As a member of a rapidly growing company and evolving team, you will also be entrusted to concurrently manage, not only new customer onboardings, but also address Support Tickets, DMS Changes and Digital Setups for our customers. You are expected to proactively communicate the current status, next steps, and proposed solutions with both internal and external stakeholders.
+ Own and manage the entire Implementation setup of new customers which includes, but not limited to, data obtained from a dealer's DMS, CRM or another data source
+ Obtain customer data, ingest it into our systems, and quality check for expected functionality
+ Become a subject matter expert in the DMS and data extraction topics
+ Own and manage the implementation of Mastermind's Digital offerings
+ Query and extract data using common computer languages including SQL, C#, and/or Python
+ Quickly own and resolve relevant support tickets, explain the root cause of the issue , and suggest process improvements for reoccurring cases
+ Communicate status updates and next steps by phone, Slack and email to internal and external stakeholders
+ Work diligently and collaboratively with members of other teams to meet or exceed communicated Service Level Agreements
+ Proactively recognize and address setbacks and risks to expectations and escalate as required
+ Own the initial and ongoing data quality of assigned customers
+ Prioritize and manage concurrent work streams with minimal supervision
**A Successful Implementation Specialist will be:**
+ Proactive and accountable
+ Customer centric
+ Coachable, collaborative and solutions oriented
+ A clear and succinct communicator (both written and verbal)
+ An individual who enjoys process and mastery of technical detail
+ Agile
**Minimum Requirements:**
+ 2+ years' relevant professional experience
+ Bachelor's Degree preferred
+ Customer facing experience preferred
+ Comfortable with technology, and an understanding of process-based tools
+ Proficient user of Microsoft Excel
+ Proficiency with SQL
**Preferred Qualifications:**
+ Auto industry experience or auto databases
+ Salesforce.com experience
+ Customer or functional project management experience
+ Working knowledge of Python
+ Facebook Business Manager experience
**Where you will be:**
This position is based in our London, Ontario office. We work a hybrid work schedule with a current minimum of two teamwide designated days in the office.
**About S&P Global Mobility**
S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company.
**About** **automotiveMastermind:**
**Who we are:**
Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMastermind is headquartered in New York City. For more information, visit automotivemastermind.com.
At automotiveMastermind, we thrive on high energy at high speed. We're an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of "Drive" and "Help" have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win.
**What we do:**
Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT202.1 - Middle Professional Tier I (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** London, Ontario, Canada

Job Description

Job Description

Salary:

The Implementation Specialist will apply his/her understanding of computer software and hardware to assist the Professional Services Team in ensuring that implementations are completed on time, within budget, and meet client expectations. As part of the Professional Services Team, the Implementation Specialist assists in the onboarding of managed services clients and assists with the implementation of technical systems, software, hardware, or solutions. The Implementation Specialist will be part of the team that test and troubleshoot final system setups and end-user support during and after the implementation process. This position requires project management experience, excellent communication and time management skills, the ability to work with diplomacy, and a positive attitude.

Education:

• A post-secondary degree in Information Technology, Computer Science, or a related field is typically required. A combination of relevant work experience and education may also be considered.
• The following IT industry certifications are an asset and highly preferred: AZ-104, AZ-800 & 801, MS-102, AZ-305, Network+ or equivalent, VMware VCP, Security+, Fortinet NSC 4
  

Experience:

• Minimum 2+ years of experience in physical implementation at client sites, spanning various aspects such as cabinets, racks, networking equipment, communication equipment and computer hardware

• Experience in a customer-facing role, preferably in a support or service capacity, would be valuable. The candidate should be skilled in effective communication with users or clients, ensuring their satisfaction throughout the implementation and deployment processes.
• Experience building and maintaining support relationships with clients

Skills:

• SME level experience in following technologies:Windows Server & Desktop Administration (ADDS, GPO, DHCP, DNS, Print Management); Virtualization (VMware ESXi, MS Hyper-V, or similar other hypervisors); Networking (Network Firewall administration, VLANs, VPNs, Routing & Switching. Hands on experience with solutions from HP, Lenovo, Fortinet In-Depth experience with O365 modern workplace Azure, Intune, Azure AD, Azure Cloud, ADFS, Sharepoint
• Microsoft, Fortinet, Azure, Server projects solution implementation
• Excellent communication skills (oral & written) with ability to present information in non-technical language
• Strong time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision
• Professional, responsive, and positive work attitude is essential
• Intermediate problem-solving ability
• Strong technical skills to understand and guide the resolution of technical issues
• Familiarity with service management tools
• Understanding of HDI best practices
• Fluent in English written and verbal (native or CLB equivalent of 7 or higher)

Other requirements:

• Own vehicle
• Valid driver's licence with a clean driving record

KEY ACCOUNTABILITIES

Onsite deployment and implementation of technical solutions
Install and deploy networking equipment, endpoint deployment, and wiring equipment
Install and configure appropriate software and functions according to specifications
Assist with managed services onboarding
Manage incoming and outgoing asset inventory of hardware, software, and peripherals for projects.
Install computer hardware, software, systems, and peripherals as required for projects.
Maintain password security, data integrity, and file system security for projects
Adept at learning new products and services to deliver remarkable results consistently.
Provide training and support to client teams to facilitate effective use of new systems or services
Collaborate with all stakeholders to coordinate implementation activities
Respond to help desk tickets, telephone calls, emails, and personnel requests for technical support regarding current projects as needed
Manage project timelines, resources, and budgets to ensure on-time and within-budget delivery
Available to work after hours and weekends as required, including on-call rotation
Transport equipment using a personal vehicle between multiple facilities within an assigned service area, as directed by the manager
Assist team members as needed
Other duties and projects as assigned by the manager

This role represents an opportunity to be at the forefront of transformation, innovation and service excellence for our U.S. Retirement business. You will help to shape a new retirement recordkeeping and trust operations ecosystem including the complimentary tenets of people, process, technology, and data. You will be instrumental in evolving a new culture focused on efficiently servicing, transforming, and growing our U.S. Retirement business while maintaining our reputation for service excellence.
**Position responsibilities:**
+ Manage relationship with the client and client's payroll provider to establish a payroll feed, set up the payroll interface(s) recordkeeping system and confirm integrity of test files sent during implementation.
+ Understand and explain purpose of the retirement plan product and the required data to enable the efficiency and productivity metrics driving the business.
+ Negotiate and influence providers to send required data to support administrative, compliance, and customer experience record-keeping needs.
+ Manage internal relationships during conversion with Plan Implementation Managers, Sales, Relationship Management and Operations team.
+ Participate in conversion project team meetings.
+ Primary focus on escalated payroll plans and issues that are impacting the implementation timeline and ensure they are resolved before handing off to the in-force payroll team.
+ Process payrolls and serve as main payroll contact for "live" clients that have not yet transitioned to the in-force payroll administration team.
+ Act in a project manager role and have ownership of in-force plan payroll provider changes.
+ Provide subject matter expertise for research and resolution of complex payroll inquiries
+ Attend training as required to stay current with system and product enhancements and process changes or improvements.
+ Assist with procedure development and management.
+ Responsibilities may also include completion of new plan set up on the recordkeeping platform
**Required Qualifications:**
+ University degree or related experience required.
+ Firm understanding of U.S. Retirement marketplace and Plan Provider Services including recordkeeping and trust operations and the surrounding ecosystem including Advisor, Sponsor, Participant and TPA channels including digital, web, mobile and via business to business and participant Contact Centers.
+ Expertise in plan onboarding, participant enrollment, payroll and eligibility services, money in motion, distribution processing, plan compliance services and global cash and trade reconciliation.
+ Experience working with the FIS Omni Recordkeeping Platform including the business to business and business to customer scope of services (highly desirable).
+ Understanding of 180 and 360 payroll solutions, and or experience working with data aggregators preferred
+ Flexibility, adaptability, agility, and the capability to innovate, adapt and evolve while working through ambiguities associated with new processes, new systems and new products.
+ Strong sense of process ownership and successful client outcomes.
+ Experience in the U.S. marketplace as with Implementation, Payroll Operations or Client Service experience.
+ Broad understanding of onboarding and servicing US Retirement clients.
**Preferred Qualifications**
+ Project Management experience.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**À propos de Manuvie et de John Hancock**
La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l'adresse .
**Manuvie est un employeur qui souscrit au principe de l'égalité d'accès à l'emploi**
Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d'attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d'un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l'ascendance, du lieu d'origine, de la couleur, de l'origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l'orientation sexuelle, des caractéristiques génétiques, du statut d'ancien combattant, de l'identité de genre, de l'expression de genre, de l'âge, de l'état matrimonial, de la situation de famille, d'une invalidité ou de tout autre motif protégé par la loi applicable.
Nous nous sommes donné comme priorité d'éliminer les obstacles à l'accès égalitaire à l'emploi. C'est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d'accommodement raisonnable dans le cadre du recrutement, écrivez à .
**Région de référence du salaire**
Halifax, succursale (2727 Joseph Howe Dr)
**Modalités de travail**
Hybride
**L'échelle salariale devrait se situer entre**
$55,050.00 CAD - $91,750.00 CAD
Si vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à pour obtenir l'échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l'expérience et l'éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l'entreprise et au rendement individuel.
Manuvie offre aux employés admissibles une vaste gamme d'avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d'aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d'épargne-retraite (y compris des régimes de rente et un programme international d'actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d'éducation et de conseils financiers. Notre généreux programme de congés rémunérés au Canada comprend les jours fériés, les congés annuels, les congés personnels et les congés de maladie, et nous offrons toute la gamme des congés autorisés prévus par la loi. Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à pour obtenir de plus amples renseignements sur les dispositions relatives aux congés rémunérés spécifiques aux États-Unis.

This role represents an opportunity to be at the forefront of transformation, innovation and service excellence for our U.S. Retirement business. You will help to shape a new retirement recordkeeping and trust operations ecosystem including the complimentary tenets of people, process, technology, and data. You will be instrumental in evolving a new culture focused on efficiently servicing, transforming, and growing our U.S. Retirement business while maintaining our reputation for service excellence.
**Position responsibilities:**
+ Manage relationship with the client and client's payroll provider to establish a payroll feed, set up the payroll interface(s) recordkeeping system and confirm integrity of test files sent during implementation.
+ Understand and explain purpose of the retirement plan product and the required data to enable the efficiency and productivity metrics driving the business.
+ Negotiate and influence providers to send required data to support administrative, compliance, and customer experience record-keeping needs.
+ Manage internal relationships during conversion with Plan Implementation Managers, Sales, Relationship Management and Operations team.
+ Participate in conversion project team meetings.
+ Primary focus on escalated payroll plans and issues that are impacting the implementation timeline and ensure they are resolved before handing off to the in-force payroll team.
+ Process payrolls and serve as main payroll contact for "live" clients that have not yet transitioned to the in-force payroll administration team.
+ Act in a project manager role and have ownership of in-force plan payroll provider changes.
+ Provide subject matter expertise for research and resolution of complex payroll inquiries
+ Attend training as required to stay current with system and product enhancements and process changes or improvements.
+ Assist with procedure development and management.
+ Responsibilities may also include completion of new plan set up on the recordkeeping platform
**Required Qualifications:**
+ University degree or related experience required.
+ Firm understanding of U.S. Retirement marketplace and Plan Provider Services including recordkeeping and trust operations and the surrounding ecosystem including Advisor, Sponsor, Participant and TPA channels including digital, web, mobile and via business to business and participant Contact Centers.
+ Expertise in plan onboarding, participant enrollment, payroll and eligibility services, money in motion, distribution processing, plan compliance services and global cash and trade reconciliation.
+ Experience working with the FIS Omni Recordkeeping Platform including the business to business and business to customer scope of services (highly desirable).
+ Understanding of 180 and 360 payroll solutions, and or experience working with data aggregators preferred
+ Flexibility, adaptability, agility, and the capability to innovate, adapt and evolve while working through ambiguities associated with new processes, new systems and new products.
+ Strong sense of process ownership and successful client outcomes.
+ Experience in the U.S. marketplace as with Implementation, Payroll Operations or Client Service experience.
+ Broad understanding of onboarding and servicing US Retirement clients.
**Preferred Qualifications**
+ Project Management experience.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Giới thiệu về Manulife và John Hancock**
Tập đoàn Manulife Financial là nhà cung cấp dịch vụ tài chính quốc tế hàng đầu giúp mọi người quyết định dễ dàng hơn và có cuộc sống vẹn toàn hơn. Để tìm hiểu thêm về chúng tôi, hãy truy cập .
**Manulife là Nhà sử dụng lao động không phân biệt đối xử**
Tại Manulife/John Hancock, chúng tôi luôn đón nhận sự đa dạng. Chúng ta cố gắng thu hút, phát triển và duy trì lực lượng lao động đa dạng tương tự như những khách hàng mà chúng ta phục vụ, đồng thời thúc đẩy một môi trường làm việc hòa nhập, đề cao thế mạnh của từng nền văn hóa và cá nhân. Chúng ta cam kết tuyển dụng, duy trì, thăng tiến và trả lương một cách công bằng. Đồng thời, chúng ta quản lý tất cả các hoạt động và chương trình của mình mà không phân biệt đối xử dựa trên chủng tộc, dòng họ, xuất thân, màu da, nguồn gốc dân tộc, quyền công dân, tôn giáo hoặc tín ngưỡng tôn giáo, đức tin, giới tính (bao gồm phụ nữ mang thai và các tình trạng liên quan đến mang thai), xu hướng tính dục, đặc điểm di truyền, tình trạng cựu chiến binh, bản dạng giới, biểu hiện giới, tuổi tác, tình trạng hôn nhân, tình trạng gia đình, khuyết tật hoặc bất kỳ căn cứ nào khác được pháp luật hiện hành bảo vệ.
Ưu tiên của chúng ta là loại bỏ các rào cản để đem lại cơ hội tiếp cận việc làm bình đẳng. Đại diện Bộ phận Nhân sự sẽ làm việc với những ứng viên có yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển. Tất cả thông tin được chia sẻ trong quá trình yêu cầu điều chỉnh sẽ được lưu trữ và sử dụng tuân theo pháp luật hiện hành và chính sách của Manulife/John Hancock. Để yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển, hãy liên hệ với .
**Referenced Salary Location**
CAN, Nova Scotia, Halifax, 2727 Joseph Howe Drive
**Working Arrangement**
Kết hợp
**Salary range is expected to be between**
$55,050.00 CAD - $91,750.00 CAD
If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.