25 Social Support jobs in Canada

Job Description

Salary: $25 -$26

Position Title:

Settlement Worker - Case Management

Position Summary:

We are seeking a compassionate and resourceful Settlement Worker - Case Management to join our Settlement Services team for an 18-month leave of absence coverage. This role focuses on supporting multi-barrier immigrant and refugee participants by helping them navigate the health care system and access essential settlement services.

You will work closely with individuals and families to assess their needs and strengths, develop individualized action plans, connect them with community resources, and empower them to adapt and thrive in their new environment.

Reporting Structure:

Reports to Settlement Services Manager

Prime Functions:

Facilitating and delivering effective Case Management Settlement Services

• Provides accompaniment to multi-barrier participants for medical appointments as needed, and offer practical, hands-on support while in clinics, hospitals, labs, and any other health care services for them to be able to navigate the healthcare system
• Monitors participants attendance to medical appointments and problem solve with them about any missed appointments
• Works closely with the Settlement Services Coordinator in program planning and delivery for multibarrier families
• Engages in outreach to make connections with newly arrived (including those transitioning from RAP) and/or hard to reach families
• Carries out intake and assessment with participants, and develops wraparound support plans through one-on-one consultation with participants
• Develops, updates and delivers information and orientation group workshops on Life and Essential Skills, Literacy and Numeracy, Employability Skills, and Social and Emotional Support and other relevant themes
• Facilitates communication between various systems including health care system and participants who have language and cultural barriers; follows up with participants/referral agencies to assess effectiveness of services and referrals
• Provides home outreach and visitation for participants as needed
• Obtains participants written consent for the release of information to agencies on an as needed basis

Participating as a proactive member of the Immigrant Services team

• Maintains regular contact and consultation with community agencies to ensure participants access to required services and resources and to monitor, discuss and evaluate participant cases
• Ensures effective two-way communication between Immigrant Services team and KCR; Assists in identifying gaps and issues in the delivery of Settlement services including Case Management
• Markets and promotes Settlement services under the direction of the Settlement Services Coordinator
• Participates actively in professional development and training opportunities
• Participates in team meetings; Assists in short- and long-term planning

Monitoring, documenting and maintaining accurate participant settlement data

• Generates and submits monthly activity reports to the Immigrant Services Manager
• Accurately inputs and maintains participant information and progress on iCARE and participant files
• Prepares exit plans for participants, provides follow-up and collects evaluation data
• Ensures participants sign KCR disclaimers
• Ensures that all participant information files are maintained in a confidential manner and disposed of in a secure fashion

Qualifications:

• Post-secondary education (diploma/degree) in Human Service field, health care field or the equivalent combination of education and experience
• Experience addressing settlement needs and challenges faced by multi-barrier immigrants and refugees or with individuals facing social, emotional and mental health issues/ trauma
• Familiarity with issues facing newcomers and vulnerable populations and barriers facing immigrants in regards to integration in education, social, cultural, and economic aspects of Canadian life
• Knowledge of community resources and agencies, including professional and specialized services for at-risk or marginalized populations, and how to use those resources for the benefit of the participants
• Experience working alongside the healthcare system an asset
• Experience using case planning and case management principles an asset
• Excellent interpersonal, cross-cultural, written and verbal communication skills
• Language or cultural proficiency, knowledge and experience in cross-cultural communication and service methods appropriate to clients with low Literacy and low English skills
• Language and cultural proficiency in Arabic, Farsi, and/or Spanish is preferred
• Demonstrate computer proficiency, including use of Microsoft Office suite and related databases (iCARE)
• Ability to set boundaries and self-care (e.g. knowing the boundaries financial, personal, medical, legal, conflict of interest, confidentiality, etc.)

Benefits:

• 3 weeks vacation
• Paid sick leave
• Group benefits include extended health, dental, and paramedical
• Health spending account
• Pension contribution
  

Application Process:

KCR Community Resources has a strong commitment to diversity and inclusion and encourages candidates from all backgrounds to apply.

We will strive to provide reasonable accommodations, accessible formats, and communication support upon request to all candidates in all aspects of the recruitment and selection process.

If you require accommodation as part of the application process, please contact the People and Culture at our main office at .

About KCR Community Resources:

KCR is a not-for-profit agency fostering diversity, collaboration, and resourcefulness by tailoring services to meet the community, family, and individual needs. We believe in a community where individuals and families are supported in leading healthy, productive, and fulfilling lives.

We value inclusion and relationships built on mutual trust, recognizing each other's contributions, expertise, and opinions.

We strive to create a safe and welcoming work environment where collaboration and valuing people's strengths are at the core of our day-to-day interactions.

THE COMPANY

The Workplace Safety and Insurance Board is one of the largest insurance organizations in North America, covering over five million people in more than 300,000 workplaces across Ontario. Recognized as one of Greater Toronto’s top employers, the WSIB plays a vital role in Ontario’s workforce ecosystem by supporting individuals in their recovery and return to work after workplace injuries or illnesses, and by helping businesses maintain safe and productive work environments.

Guided by the core values of accountability, collaboration, empathy, and integrity, our workforce of over 4500 people contributes to a culture that prioritizes diversity, inclusion and belonging that helps the injured workers of Ontario return to work better, easier and faster.

The WSIB operates under the Workplace Safety and Insurance Act, 1997 (WSIA). Its core mandate is to:

• Administer Ontario’s no-fault workplace insurance for employers and workers.
• Promote workplace health and safety.
• Facilitate return-to-work programs for injured workers.
• Provide compensation and support services to workers who are injured or become ill because of their work.

Some of the current key priorities of the WSIB include:

• Improving customer service for both injured workers and employers.
• Modernizing operations, including digital transformation and streamlining claims processing.
• Enhancing recognition of occupational diseases.
• Real estate optimization, including reducing the agency’s downtown Toronto footprint.
• Financial sustainability and ensuring the long-term viability of the insurance fund.

THE OPPORTUNITY

The WSIB is undergoing a significant transformation to modernize its operations, improve service delivery, and foster a culture of innovation and accountability. The organization is committed to delivering private-sector outcomes within a public-sector framework, with a strong focus on operational excellence, employee engagement, and client-centric service.

Reporting to the COO, the VP, Case Management is responsible for providing leadership and direction in the development and delivery of Operations divisions functions which may include but not limited to: eligibility, short-term and long-term case management, specialty teams, quality programs and other operational teams, activities and strategic initiatives.

The role is responsible for ensuring programs are integrated across WSIB offices within Ontario and divisional services and products are developed and consistently delivered in accordance with established regulatory, quality, health, safety and performance standards and within expected budgets. The role is responsible for effectively managing division projects and service deliverables, providing leadership, structure and process to division staff, managing key internal and external stakeholder relations, identifying and developing improvement opportunities that are aligned with WSIB’s strategic priorities and ensuring quality performance and compliance with policies and practices. Total headcount is 400 – 700 with 5-8 direct reports.

KEY RESPONSIBILITIES

Functional Leadership:

• Provides leadership and direction in the development and execution of WSIB claims management programs and services, ensuring WSIB’s objective and goal achievement are supported and that all established processes are in compliance with WSIB policies and practices and regulatory and legislative requirements.
• Provides guidance and technical expertise to facilitate the delivery of services, ensuring ongoing work quality levels are maintained, deliverables are achieved, resolving complex, confidential and potentially high-profile issues, and managing internal and external stakeholder expectations. Ensure activities are fully integrated to provide consistent and seamless responses to stakeholder submissions and inquiries.
• Establishes processes, protocols and procedures through collaboration with all related parties to manage the stages of claims management, may include but is not limited to: 1) eligibility decision making, 2) effective support involving claims for injured people requiring greater support with their recovery and return to work, or with more complex physical injuries where the focus needs to be squarely on supporting the unique needs of these injured people and their employers, and 3) effectively manage permanent benefit claims, specialty teams and the provision of recovery services and return to work services, inclusive of work transition programs.
• Designs and develops frameworks for managing and evaluating the quality and success of the WSIB’s case management, identifying program parameters and success metrics, developing guiding principles and tactical approaches for program delivery, gathering stakeholder group feedback on program issues, conducting forecasts and audits of program deliverables, and identifying and evaluating program changes and resource impacts.

Planning & Development:

• Collaborates with the COO and Cluster counterparts to develop cluster strategic and business plans to support the organization’s strategic priorities, providing input on strategic initiative and priority development and ensuring alignment with overall WSIB strategic direction.
• Develops strategic and operational goals for the division, ensuring their alignment with the broader cluster/division and WSIB strategies and operational priorities, determining success and reporting metrics, evaluating changing priorities, workforce reports/statistics, attrition rates and caseloads, analyzing impacts on operations/business activities and adapting strategies and plans accordingly to achieve desired results.
• Ensures division operating and capital budgets are developed, approved and managed, identifying operational and staff budget requirements, preparing budget forecasts and projections, monitoring budget adherence, identifying/explaining variances and discrepancies and authorizing expenditures within budget and approved limits.
• Participates on cross-organizational committees, to understand broader issues, share insights, lead initiatives, manage project activities and influence outcomes.

Relationship Management:

• Develops and manages relationships with Executives and Senior Managers across the organization to understand business activities and issues, share information, resolve issues, support and facilitate planning activities and project deliverable achievement, and identify opportunities to leverage resources, collaborate on projects and initiatives and influence outcomes.
• Identifies and leverages relationships with key external stakeholders across industry/labour groups, associations and government agency representatives, conducting regular stakeholder meetings to exchange ideas, gather feedback and intelligence on areas of broader concern or interest, identify program and service delivery improvement opportunities and promote the organization’s services and mandate.
• Identifies and leverages relationships with professional associations and industry colleagues to share information, maintain currency on emerging best practices, trends and/or legislation/regulations, and identify opportunities for new program/product development.

Quality & Risk Management:

• Provides leadership in developing an effective operating framework, ensuring all legal obligations are fulfilled and that there is transparency around how service delivery and program management decisions are made and how quality controls are established and monitored for compliance.
• Monitors quality and relevance of divisional services and programs, evaluating and auditing processes, best practices and results, developing and maintaining appropriate measurement and reporting metrics, identifying areas of risk and opportunities for improvements, developing strategies to address issues and coaching staff to ensure initiatives/changes are incorporated into day-to-day activities.
• Identifies issues having potential high profile/ organizational reputation impacts, ensuring issues are understood and relevant, investigating root causes, determining the degree of severity/ sensitivity and potential implications to WSIB reputation and results achievement and developing strategies to address issues.

People Management:

• Manages division staff planning activities, ensuring division infrastructure, staff numbers and skill mix support delivery needs, opportunities for skill development and training are in place and utilized, and performance and career development activities are effectively managed.
• Participates in collective bargaining, grievance and arbitration processes on complex/controversial issues, collaborating with HR, labour relations and legal representatives to understand and resolve issues.

THE CANDIDATE

The ideal candidate will demonstrate the following knowledge, experience, skills and attributes:

• Progressively more responsible and accountable senior leadership experience in an organization of similar scope, scale and complexity
• Demonstrated achievements of leading and successfully executing large change initiatives with sustainable outcomes in a customer centric environment
• Proven ability to modernize operations and integrate technology to improve service quality and delivery
• Leads by example as an inspirational leader and builds high performing teams
• Leads with empathy and integrity while holding themselves and their teams accountable
• An effective communicator and ability to engender respect, trust and credibility with diverse internal and external stakeholders
• Skilled at navigating and shaping organizational culture
• Experience working in or with unionized environments is considered an asset
• Relevant university degree or an equivalent combination of education and experience

Job Description

Salary:

Position Summary:

Wasauksing First Nation is accepting applications forSocial Navigator Case Management(Mon-Fri,8:30am-4:30pm).We are looking for compassionate, caring and self-driven individuals to jointheshelter team. Under the direct supervision of the Housing Manager, the Social Navigator provides non-judgmental support, attends the 24 hour intake line,advocacy and resource information to potential on and off reserve Indigenous residents and shelter guests. They act as the first point of contact for men and women and children, welcoming new and returning users of the emergency domestic violence/intimate partner violence shelter, providing a calm process of shelter intake procedures, counselling and referrals to other supportive social services as necessary.

Job Duties & Responsibilities:

• Be a leader in maintaining a warm, welcoming, respectful, and non-judgmental environment, while ensuring the support and security of staff, volunteers and guests.
• The Shelter values and protects confidentiality of client information. All staff are to ensure clients personal information is safeguarded appropriately.
• Interview clients individually, in families, or with referral source, to assess their situation and needs to determine eligibility and types of services required.
• Completes and maintains related records including intake registration, service requests and referrals if not admitted.

• • Maintain daily documentation and information sharing with staff.
  • Focus on the safety and wellbeing of children through support and empowerment of families.
  • Provide regular counselling support to residents, including facilitating dynamic risk assessment and safety planning with residents seeking safety from harm and navigating the effects of abuse.

• The Shelter values and protects confidentiality of client information. All staff are to ensure clients personal information is safeguarded appropriately.

• • Provides referrals and outreach involving housing, ODSP, OW, treatment centres, child and family services, legal/family law.

• Keep up to date with Wasauksing Health and Social service program opportunities for WFN guests.

• A strong analysis of intimate partner violence with an understanding of power and its intersection with gender, race, culture, class, ability, religion, sexual orientation, ethnicity, and age.
• Excellent interpersonal skills (de-briefing, active listening, conflict resolution, de-escalation, problem solving, supportive) is essential.

• Adhere to all policies and procedures of Wasauksing First Nation and any other relevant policies and procedures from external agencies and partners.
• Perform other duties within the scope of the position as assigned by the Manager Or Supervisor.

Education & Experience:

• A degree in social work/counselling psychology, social service worker diploma, an asset, or an equivalent combination of education, training, and experience.
• Minimum 2-3 years experience working in front line in social service delivery is required.
• Current full registration withthe Ontario College of Social Workers and Social Service Workers an asset.
• Position does not require driving clients, however, a valid Ontario license an asset.
• Significant understanding and knowledge of systemic barriers and oppression.
• Demonstrated knowledge of Indigenous worldviews and perspectives of health, wellness, and traditions of caring.
• Knowledge of the surrounding community supports and services.
• Knowledge of current and relevant legislation.
• Demonstrated ability to work independently and in collaborative team.
• Excellent interpersonal skills.
• Effective communication skills, both verbal and written, including strong computer literacy in Microsoft 365 (Word, Excel, Sharepoint, Outlook, etc.).

Other Requirements:

• Valid Driver's License and reliable personal vehicle
• Willing to work flexible hours as required, including evenings and weekends.
• First Aid & CPR, WHIMIS, Food Safe Level 1, Non-Violent Crisis Intervention, Suicide Prevention and Intervention and Trauma Informed Care Training an asset.
• This position requires the individual to work with various families, youth and children. To protect children, youth and vulnerable persons, Wasauksing First Nation requires the individual to provide a vulnerable sector. Or criminal record check.

This position will remain OPEN UNTIL FILLED.

Only those selected for an interview will be contacted. We wish to thank everyone for their application.

Job Description

Transitional Case Manager – Addictions, Specialized Case Management
Direct Service - (OPSEU)
 Full-Time, Contract (End Date: March 31, 2028) 
 London, Ontario (London Zone)
- Application Deadline: September 2, 2025 -

We believe that everyone has the right to live with dignity, autonomy and independence in our community.

Our Case Management Program embodies this belief by supporting individuals experiencing mental illness or addictions to live as independently as possible, while working collaboratively with a Transitional Case Manager to build their support systems. 

This position will provide a rapid response to individuals seen in hospital who can be appropriately redirected for addiction and mental health related concerns.

This is front-line, clinical position providing crisis intervention, brief transitional case management, and system navigation. This position provides support to community-based addiction and mental health services in a collaborative manner in order to reduce avoidable, unnecessary and repeat emergency department visits. 

Consider revitalizing your career and making a difference in your community by joining our team!

WHAT WE'RE OFFERING:

• What you'll be making -  Starting rate for this role is $27.14 per hour (Level 1 – Direct Service), with a wage differential, based on regulation ($0.01 per hour for Level 1 – Direct Service, Regulated):
  1. Successful candidates who are registered with one of the designated professional colleges (e.g. OCSWSSW, CNO, COTO, CRPO, CPSO, or CPO) will receive the wage differential for regulation
  2. Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($3 .41 per hour for non-regulated, and 37.26 per hour for regulated); for internal applicants, grid level placement will occur as per the Collective Agreement
• When you'll work  - 70 hours biweekly; Monday-Friday 8:30am-4:30pm
• Your pension plan  –Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
• What your benefits will be –  9% in lieu of benefits

HOW YOU WILL BE MAKING A DIFFERENCE:

• Share in the provision of face-to-face Entry / First Contact / Intake Services as well as using virtual technology and clinical conferencing 
• Provide a quick response to urgent situations as they arise
• Provide intervention and short-term support to individuals experiencing an addiction or mental health crisis
• Facilitate early linkage with internal programs and/or other agencies and/or supports i.e. family, neighbours etc. by communicating and coordinating relevant information and providing case management services until linkages are created
• Provide screening for addiction and mental health issues and assessment of appropriateness of service
• Provide addiction and mental health screening, referrals for psychiatric consultation, mental health supports and referrals to community resources
• Provide and facilitate referrals to addiction resources as appropriate
• Provide referrals to all appropriate social and health related services based on client wishes
• Offer harm reduction strategies as well as abstinence strategies based on client’s intentions and stated needs
• Provide discharge planning and support
• Deliver appropriate level of navigational support based on client capacity 
• Share information about health and community/social services and link clients to same
• Provide assessment, treatment planning, referral, advocacy, preliminary case management, community treatment and education as appropriate to persons who have concerns about their own substance use or someone else’s.  Counselling may be on an individual or group basis  
• Facilitate community treatment groups as needed and appropriate
• Engage in advocacy and system transformation as appropriate
• Provide the above-mentioned clinical services at various points of access and other locations as designated and needed
• Manage and meet targets for a clinical caseload and maintain direct service requirements
• Manage indirect services and administrative duties  
• Engage in community development, community awareness, education and outreach as designated and appropriate
• Maintain awareness of and adherence to agency policies and protocols
• Establish a caring and therapeutic relationship with clients; demonstrating trust, respect, and honesty
• Promote decisions/actions that are consistent with a culture that values client-centred care
• Demonstrate ability to deal effectively with sensitive issues with clients and families using a harm-reduction and trauma-informed approach
• Support inclusion and equity by respecting others, embracing diversity and addressing oppression
• Actively participate in the supervisory process with immediate supervisor and site supervisor 
• Engage in and complete special projects as assigned by the supervisor 
• Other duties as directed by supervisor

WHAT YOU'LL NEED TO APPLY:
 

Police Vulnerable Sector Check Requirements
 Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 2 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.
 
We require the following qualifications:

• Post-secondary education in a related field, e.g. BSW, MSW, post-graduate diploma in addictions or equivalent (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript)
• Current, satisfactory Police Vulnerable Sector Check (PVSC)
• Valid driver’s Licence and access to a vehicle with adequate insurance to carry out job duties
• Demonstrated ability to attend work regularly

We prefer the following qualifications:

• First Aid & CPR, WHMIS Training
• Training in crisis intervention and crisis resolution, including ASIST training program
• Clinical work experience ideally in substance use assessment and treatment including intake services, referral and treatment planning
• Experience working with community and health care organizations and leveraging community resources to coordinate healthcare and support services 
• Experience in crisis intervention/management and crisis resolution
• Experience conducting complex assessments and treatment plans (including safety plans)
• Bilingual both official languages, preferred; préférence sera accordée aux candidats qui sont compétents dans les deux langues officielles du Canada

INTERNAL APPLICANTS: To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address.

Get your application in by – September 2, 2025
 

Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team. 
 

We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact    
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Legal Notifications:

• For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services
• Artificial Intelligence is not currently employed in our recruitment processes

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The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen’s Community House

JOB OPPORTUNITY Job# TNG2025-124

POSITION TITLE: Supervisor- Case Management, Voluntary Trustee Program (VTP), and Odette Housing

DEPARTMENT : Urban Health and Homelessness Services

STATUS : Contract Full-Time, Non-Bargaining Unit

# HRS / WEEK : 35

CONTRACT DATE : ASAP for 6 months or until the return of the incumbent

REPORT TO: Senior Manager, Clinical Services

SALARY RANG E: $60,640- $68,228

GENERAL DESCRIPTION : The Supervisor is a member of the leadership team within the Urban Health and Homelessness Services (UHHS) department at TNG and is responsible for direct supervision of 6-8 FTE and the daily supports of Trustee Services, mobile case managers and Odette housing. Position is responsible for leading the organization of team work, monitoring/coordinating/analysis of data entry/collection, completing reports, and supporting a range of leadership initiatives and functions. With strong skills and knowledge in trauma informed practice and harm reduction approaches, the supervisor leads the team and advocates for social justice with a commitment to the core principles of poverty, anti-racism, anti-colonialism, and gender-equality.

The position engages diverse community partners and service providers as part of providing Trustee and Case Management supports in order to support participants with both short term and long-term goals. The supervisor facilitates discussions with diverse community stakeholders to address challenges and find solutions to enhance collaborative practices, coordinate care plans and support participants increase financial literacy skills that support their housing goals and overall health and wellness.

MAJOR DUTIES :

• Provide leadership in the recruitment, hiring and training of staff, direct supervision of case managers, performance reviews and performance management

• Develop and coordinate staff training, program development and evaluation, data collection

• Network with partner organizations in the community, hospitals and broader social service sectors

• Coordinate on-going professional development for case managers in areas of complex substance use, mental health, harm reduction, crisis intervention, concurrent disorders, money management/literacy skills and other relevant topics

• Proficient in use of databases and with complex reports required by funders; monitor case managers’ data entry, assess gaps, identify supports/training needs; and ensure adherence to PHIPA and TNG policies

• Oversee daily operations of VTP including scheduling, community safety protocols, budgeting/expenses and adherence to Health and Safety policies and procedures

• Leads/facilitates team meetings, clinical discussion and group supervisions

• Coordinate placement and supervision of students and program volunteers

• Support Sr Manager with leadership initiatives as needed and provide back up supports and On-Call

• Intervening and deescalating crisis situations

• Attend and actively participate in UHHS and TNG meetings; and represent TNG at public community meetings/venues with funders, stakeholders and the larger community

• Ensure adherence to the TNG policies and procedures and the Collective Agreement

• Supervise the Odette Housing Program including the Odette Housing worker.

• Provide direct oversight, coaching, and support to new staff

• Monitor and ensure performance targets for the Odette Housing program, and Case Managers.

• Coordinate cross-program activities between VTP, housing, and harm reduction services

• Manage increased reporting, accountability, and stakeholder engagement across programs

REQUIREMENTS & QUALIFICATIONS :

• B.S.W./B.A. plus 2 years of supervisory experience in human services, including goal setting, workplans and performance appraisals, or combined equivalent of education and experience

TNG is committed to reflecting the communities we serve and to nurturing a respectful and inclusive work environment for all. We

encourage qualified applicants of all ages, races, colours, ethnic origins, religions, abilities, gender identities, gender expression and sexual

orientations to apply. Candidates invited for an interview are encouraged to inform Human Resources in confidence of their accommodation

requirement

• Minimum 4 years’ experience working with marginalized populations, including individuals experiencing homelessness, substance use and mental health issues, with at least one year in a case management position

• Demonstrated leadership skills and experience working on a multidisciplinary team

• Experience, alignment and commitment to harm reduction, trauma informed practices, survivor centered approach

• Excellent communication, initiative, judgment, and problem-solving skills

• Experience building and maintaining cross-sector collaborative relationships

• Strong understanding, analysis and commitment to anti-racist and anti-oppressive practices

• Ability to work in a dynamic community-based setting with marginalized populations

• Experience in program development, implementation and evaluation is an asset

• Physically able to travel consistently throughout Toronto

• Proficient with MS Office, and web-based data entry for case management and payroll system

• Demonstrated abilities to multi-task, effective organizational and time management skills

• Excellent written and verbal English skills

• Recent demonstrated knowledge and skills in assessment, crisis intervention and prevention, conflict resolution and negotiation skills, including CPI certification or willing to be trained

• Able to work evenings, weekends and on-call as assigned

TNG is committed to reflecting the communities we serve and to nurturing a respectful and inclusive work environment for all. We encourage qualified applicants of all ages, races, colours, ethnic origins, religions, abilities, gender identities, gender expression and sexual

orientations to apply. Candidates invited for an interview are encouraged to inform Human Resources in confidence of their accommodation requirement

The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen’s Community House

JOB OPPORTUNITY Job# TNG2025-124

POSITION TITLE: Supervisor- Case Management, Voluntary Trustee Program (VTP), and Odette Housing

DEPARTMENT : Urban Health and Homelessness Services

STATUS : Contract Full-Time, Non-Bargaining Unit

# HRS / WEEK : 35

CONTRACT DATE : ASAP for 6 months or until the return of the incumbent

REPORT TO: Senior Manager, Clinical Services

SALARY RANG E: $60,640- $68,228

GENERAL DESCRIPTION : The Supervisor is a member of the leadership team within the Urban Health and Homelessness Services (UHHS) department at TNG and is responsible for direct supervision of 6-8 FTE and the daily supports of Trustee Services, mobile case managers and Odette housing. Position is responsible for leading the organization of team work, monitoring/coordinating/analysis of data entry/collection, completing reports, and supporting a range of leadership initiatives and functions. With strong skills and knowledge in trauma informed practice and harm reduction approaches, the supervisor leads the team and advocates for social justice with a commitment to the core principles of poverty, anti-racism, anti-colonialism, and gender-equality.

The position engages diverse community partners and service providers as part of providing Trustee and Case Management supports in order to support participants with both short term and long-term goals. The supervisor facilitates discussions with diverse community stakeholders to address challenges and find solutions to enhance collaborative practices, coordinate care plans and support participants increase financial literacy skills that support their housing goals and overall health and wellness.

MAJOR DUTIES :

• Provide leadership in the recruitment, hiring and training of staff, direct supervision of case managers, performance reviews and performance management

• Develop and coordinate staff training, program development and evaluation, data collection

• Network with partner organizations in the community, hospitals and broader social service sectors

• Coordinate on-going professional development for case managers in areas of complex substance use, mental health, harm reduction, crisis intervention, concurrent disorders, money management/literacy skills and other relevant topics

• Proficient in use of databases and with complex reports required by funders; monitor case managers’ data entry, assess gaps, identify supports/training needs; and ensure adherence to PHIPA and TNG policies

• Oversee daily operations of VTP including scheduling, community safety protocols, budgeting/expenses and adherence to Health and Safety policies and procedures

• Leads/facilitates team meetings, clinical discussion and group supervisions

• Coordinate placement and supervision of students and program volunteers

• Support Sr Manager with leadership initiatives as needed and provide back up supports and On-Call

• Intervening and deescalating crisis situations

• Attend and actively participate in UHHS and TNG meetings; and represent TNG at public community meetings/venues with funders, stakeholders and the larger community

• Ensure adherence to the TNG policies and procedures and the Collective Agreement

• Supervise the Odette Housing Program including the Odette Housing worker.

• Provide direct oversight, coaching, and support to new staff

• Monitor and ensure performance targets for the Odette Housing program, and Case Managers.

• Coordinate cross-program activities between VTP, housing, and harm reduction services

• Manage increased reporting, accountability, and stakeholder engagement across programs

REQUIREMENTS & QUALIFICATIONS :

• B.S.W./B.A. plus 2 years of supervisory experience in human services, including goal setting, workplans and performance appraisals, or combined equivalent of education and experience

TNG is committed to reflecting the communities we serve and to nurturing a respectful and inclusive work environment for all. We

encourage qualified applicants of all ages, races, colours, ethnic origins, religions, abilities, gender identities, gender expression and sexual

orientations to apply. Candidates invited for an interview are encouraged to inform Human Resources in confidence of their accommodation

requirement

• Minimum 4 years’ experience working with marginalized populations, including individuals experiencing homelessness, substance use and mental health issues, with at least one year in a case management position

• Demonstrated leadership skills and experience working on a multidisciplinary team

• Experience, alignment and commitment to harm reduction, trauma informed practices, survivor centered approach

• Excellent communication, initiative, judgment, and problem-solving skills

• Experience building and maintaining cross-sector collaborative relationships

• Strong understanding, analysis and commitment to anti-racist and anti-oppressive practices

• Ability to work in a dynamic community-based setting with marginalized populations

• Experience in program development, implementation and evaluation is an asset

• Physically able to travel consistently throughout Toronto

• Proficient with MS Office, and web-based data entry for case management and payroll system

• Demonstrated abilities to multi-task, effective organizational and time management skills

• Excellent written and verbal English skills

• Recent demonstrated knowledge and skills in assessment, crisis intervention and prevention, conflict resolution and negotiation skills, including CPI certification or willing to be trained

• Able to work evenings, weekends and on-call as assigned

TNG is committed to reflecting the communities we serve and to nurturing a respectful and inclusive work environment for all. We encourage qualified applicants of all ages, races, colours, ethnic origins, religions, abilities, gender identities, gender expression and sexual

orientations to apply. Candidates invited for an interview are encouraged to inform Human Resources in confidence of their accommodation requirement

The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen’s Community House

JOB OPPORTUNITY Job# TNG2025-124

POSITION TITLE: Supervisor- Case Management, Voluntary Trustee Program (VTP), and Odette Housing

DEPARTMENT : Urban Health and Homelessness Services

STATUS : Contract Full-Time, Non-Bargaining Unit

# HRS / WEEK : 35

CONTRACT DATE : ASAP for 6 months or until the return of the incumbent

REPORT TO: Senior Manager, Clinical Services

SALARY RANG E: $60,640- $68,228

GENERAL DESCRIPTION : The Supervisor is a member of the leadership team within the Urban Health and Homelessness Services (UHHS) department at TNG and is responsible for direct supervision of 6-8 FTE and the daily supports of Trustee Services, mobile case managers and Odette housing. Position is responsible for leading the organization of team work, monitoring/coordinating/analysis of data entry/collection, completing reports, and supporting a range of leadership initiatives and functions. With strong skills and knowledge in trauma informed practice and harm reduction approaches, the supervisor leads the team and advocates for social justice with a commitment to the core principles of poverty, anti-racism, anti-colonialism, and gender-equality.

The position engages diverse community partners and service providers as part of providing Trustee and Case Management supports in order to support participants with both short term and long-term goals. The supervisor facilitates discussions with diverse community stakeholders to address challenges and find solutions to enhance collaborative practices, coordinate care plans and support participants increase financial literacy skills that support their housing goals and overall health and wellness.

MAJOR DUTIES :

• Provide leadership in the recruitment, hiring and training of staff, direct supervision of case managers, performance reviews and performance management

• Develop and coordinate staff training, program development and evaluation, data collection

• Network with partner organizations in the community, hospitals and broader social service sectors

• Coordinate on-going professional development for case managers in areas of complex substance use, mental health, harm reduction, crisis intervention, concurrent disorders, money management/literacy skills and other relevant topics

• Proficient in use of databases and with complex reports required by funders; monitor case managers’ data entry, assess gaps, identify supports/training needs; and ensure adherence to PHIPA and TNG policies

• Oversee daily operations of VTP including scheduling, community safety protocols, budgeting/expenses and adherence to Health and Safety policies and procedures

• Leads/facilitates team meetings, clinical discussion and group supervisions

• Coordinate placement and supervision of students and program volunteers

• Support Sr Manager with leadership initiatives as needed and provide back up supports and On-Call

• Intervening and deescalating crisis situations

• Attend and actively participate in UHHS and TNG meetings; and represent TNG at public community meetings/venues with funders, stakeholders and the larger community

• Ensure adherence to the TNG policies and procedures and the Collective Agreement

• Supervise the Odette Housing Program including the Odette Housing worker.

• Provide direct oversight, coaching, and support to new staff

• Monitor and ensure performance targets for the Odette Housing program, and Case Managers.

• Coordinate cross-program activities between VTP, housing, and harm reduction services

• Manage increased reporting, accountability, and stakeholder engagement across programs

REQUIREMENTS & QUALIFICATIONS :

• B.S.W./B.A. plus 2 years of supervisory experience in human services, including goal setting, workplans and performance appraisals, or combined equivalent of education and experience

TNG is committed to reflecting the communities we serve and to nurturing a respectful and inclusive work environment for all. We

encourage qualified applicants of all ages, races, colours, ethnic origins, religions, abilities, gender identities, gender expression and sexual

orientations to apply. Candidates invited for an interview are encouraged to inform Human Resources in confidence of their accommodation

requirement

• Minimum 4 years’ experience working with marginalized populations, including individuals experiencing homelessness, substance use and mental health issues, with at least one year in a case management position

• Demonstrated leadership skills and experience working on a multidisciplinary team

• Experience, alignment and commitment to harm reduction, trauma informed practices, survivor centered approach

• Excellent communication, initiative, judgment, and problem-solving skills

• Experience building and maintaining cross-sector collaborative relationships

• Strong understanding, analysis and commitment to anti-racist and anti-oppressive practices

• Ability to work in a dynamic community-based setting with marginalized populations

• Experience in program development, implementation and evaluation is an asset

• Physically able to travel consistently throughout Toronto

• Proficient with MS Office, and web-based data entry for case management and payroll system

• Demonstrated abilities to multi-task, effective organizational and time management skills

• Excellent written and verbal English skills

• Recent demonstrated knowledge and skills in assessment, crisis intervention and prevention, conflict resolution and negotiation skills, including CPI certification or willing to be trained

• Able to work evenings, weekends and on-call as assigned

TNG is committed to reflecting the communities we serve and to nurturing a respectful and inclusive work environment for all. We encourage qualified applicants of all ages, races, colours, ethnic origins, religions, abilities, gender identities, gender expression and sexual

orientations to apply. Candidates invited for an interview are encouraged to inform Human Resources in confidence of their accommodation requirement

Job Description

SOCIAL SERIVCES OPPORTUNITES

The Pod Group (PG) is a creative consulting firm dedicated to serving the unique needs of community and not-for-profit organizations. At our core, we prioritize the integration of equity, diversity, inclusion and belonging in all aspects of our work as we believe a culture of inclusivity and engagement is vital for the success of all organizations.

We support the recruitment efforts of social services and community based organizations across Ontario in various sectors including Violence Against Women, Mental Health, Homelessness, Newcomer Services, Social Justice, Housing and Property Management, and Addictions. We recruit for all levels of opportunities from front-line to C-Suite.

If you are looking for your next opportunity in the Social Services Sector, please feel free to submit your resume and let us know about your career aspirations! Always happy to connect!

-The Pod Group Team