22 Social Support jobs in Canada

Job Description

STRATEGIC ● EMPATHY ● COLLABORATIVE ● INNOVATIVE ● PASSIONATE

OVERVIEW

A growing, community-based organization that provides support for youth in the Region of Peel. A leading organization recognized for its commitment to providing youth with the resources and services to help them achieve independence and growth.

EDI-B VALUES

The success of an organization stems from a team that is aligned with its mission and vision, where decisions are made in the best interests of the clients they serve and the marginalized and vulnerable populations across our communities. Through this effort, all team members embrace their role in the organization with respect and dignity for all stakeholders. Through these partnerships, everyone is focused on ensuring a commitment and responsibility toward anti-racism, anti-oppression, equity, diversity, inclusivity, and belonging.

MISSION

Reporting to the Director of Client Services and Wellness, you will guide the work of a team of intensive case managers and case management support staff, based on the principles and best practices of Housing First for Youth. You will manage all case management functions at the organization, including intensive case management services and supportive services that support youth to achieve their individual goals.

Case Management Services provides intensive, client-centered case management to vulnerable and chronically homeless youth (ages 16–24) in the Region of Peel. Working within a trauma-informed, anti-oppressive, and harm reduction framework, Case Management Services supports youth in achieving housing stability and long-term well-being through assessment, planning, facilitation, care coordination, engagement, evaluation, and advocacy. Case Management Services are provided at all organizational sites, including emergency shelter, transitional housing, and the community.

The Pod Group is partnering with this organization to place a hands-on, collaborative, and compassionate individual to fulfill the Case Management Services Manager position.

PRIORITIES

• Lead programs and services. Using Housing First for Youth and Harm Reduction principles and best practices, you will develop and manage the delivery of intensive case management services and supports for youth. Programs in this portfolio include the following:
• Intensive Case Management Services – You will oversee the delivery of youth-driven, housing-first intensive case management services and supports, to include assessment using Social Determinants of Health domains, risk assessment, safety planning, and provision of services to support client goals.
• Client Supports – You will operationalize flexibility and low-barrier access as the primary goals of case management interventions.
• Ongoing Quality Improvement: You will consistently identify and address systemic barriers to ensure timely access to essential support and services that promote youth housing stability, overall wellness, and long-term self-sufficiency.
• Provide team leadership. You will lead team meetings, case consultations, and skill-building activities across all organizational sites to ensure consistency and effectiveness of case management services.
• Develop Internal Competencies & Capacity Building. You will assess, analyze and prioritize a training and capacity building plan to elevate the awareness and understanding of case management practices and competencies of all staff across the organization.
• Team Development. You will implement accountability measures, such as observing case management meetings with youth, reviewing reports, and conducting caseload reviews. You will manage bi-annual file audits, provide constructive feedback, and evaluate direct reports to identify growth opportunities. Collaborating with the Manager of Quality & Program Development, you will strengthen program evaluation and continuous improvement efforts.
• Collaborative of Services. You will work with organizational managers and external partners to develop and deliver evidence-based, collaborative case management programs. Participate in the agency's on-call rotation.
• Ensure risk and compliance management. You will assess and mitigate risks, ensuring compliance with regulatory standards and adherence to professional codes of ethics. You will develop and execute risk management strategies for case management services.
• Drive strategic planning. You will integrate research, innovation, and best practices into program delivery while collaborating with leadership and front-line teams to implement effective strategies and partnership opportunities.
• Foster Equity, Diversity, and Belonging. You will embed cultural humility and inclusivity in case consultations and program delivery. As a role model, you will cultivate an inclusive organizational culture and develop leaders, integrating equity and belonging into all interactions and practices.

Requirements

TALENTS & EXPERTISE

• The education and experience. You have a Bachelor's Degree in Social Work, Psychology, Child and Youth Work, or related field. Masters in a related field is considered an asset. You have at least 3 years of experience in the housing and homelessness sector in a case carrying role, prior to management experience.
• The management experience. You have a minimum 3 years of experience working as a supervisor/manager in the housing and homelessness sector. You have site and team management experience, including exposure to human resource management (union experience is a strong asset), financial management, program management, evaluation design, or systems design.
• The case management knowledge. Y ou understand best practices and current literature in case management assessments and evidence-based case management modalities when working with youth. You demonstrate an understanding of issues relating to youth homelessness and the barriers youth face in attaining and maintaining their housing, as well as an understanding of the broader housing sector in Peel.
• The leadership. You are a demonstrated leader with excellent communication, presentation, organization and interpersonal skills with a passion for supporting the most vulnerable and marginalized youth in our community. You are passionate about mobilizing individuals and teams to drive change and collaborating with partners and stakeholders at all levels to build consensus.
• The ethical drive. You hold yourself to high moral standards, have a strong character and exercise sound judgment even in the most challenging situations. You are a champion of Equity, Inclusion and Belonging, specifically focusing on Anti-Black Racism.
• You have flexibility to work in a 24-hour, 7 days a week operation, while supporting an on-call rotation.
• You possess a valid Ontario’s full G Driver’s Licence is required, with a clean driver’s abstract.
• A $2,000,000 minimum liability car insurance coverage is also mandatory.
• Must be able to travel and support youth in the community and all locations (local travel is required on a regular basis).
• You have valid CPI and/or UMAB and First Aid/ CPR certifications.
• You complete a successful Vulnerable Sector Check/Criminal Record Check as a condition of employment.
• You are fully vaccinated against COVID-19, subject to applicable legislation.

THE POD GROUP

The Pod Group (PG) is a creative consulting group that provides customized and innovative solutions to support our client’s growth and ultimate success while promoting the integration of equity, diversity, inclusion and belonging in creating culture and engagement.

We balance strategy and people to help community organizations make better use of their resources by focusing on building the competencies to promote people-centric organizations.

The Pod Group has great success in serving a number of community sectors including health, social services, developmental, housing, mental health, and community health care.

We promote a unique approach while incorporating marketing and human resources as an integral component of strategy, mission, and vision. This focus aligns strategy with the development of a culture that embraces all stakeholders and a community spirit, while ensuring an effective plan that meets the requirements of the organization.

Job Description

Salary: $25 -$26

Position Title:

Settlement Worker - Case Management

Position Summary:

We are seeking a compassionate and resourceful Settlement Worker - Case Management to join our Settlement Services team for an 18-month leave of absence coverage. This role focuses on supporting multi-barrier immigrant and refugee participants by helping them navigate the health care system and access essential settlement services.

You will work closely with individuals and families to assess their needs and strengths, develop individualized action plans, connect them with community resources, and empower them to adapt and thrive in their new environment.

Reporting Structure:

Reports to Settlement Services Manager

Prime Functions:

Facilitating and delivering effective Case Management Settlement Services

• Provides accompaniment to multi-barrier participants for medical appointments as needed, and offer practical, hands-on support while in clinics, hospitals, labs, and any other health care services for them to be able to navigate the healthcare system
• Monitors participants attendance to medical appointments and problem solve with them about any missed appointments
• Works closely with the Settlement Services Coordinator in program planning and delivery for multibarrier families
• Engages in outreach to make connections with newly arrived (including those transitioning from RAP) and/or hard to reach families
• Carries out intake and assessment with participants, and develops wraparound support plans through one-on-one consultation with participants
• Develops, updates and delivers information and orientation group workshops on Life and Essential Skills, Literacy and Numeracy, Employability Skills, and Social and Emotional Support and other relevant themes
• Facilitates communication between various systems including health care system and participants who have language and cultural barriers; follows up with participants/referral agencies to assess effectiveness of services and referrals
• Provides home outreach and visitation for participants as needed
• Obtains participants written consent for the release of information to agencies on an as needed basis

Participating as a proactive member of the Immigrant Services team

• Maintains regular contact and consultation with community agencies to ensure participants access to required services and resources and to monitor, discuss and evaluate participant cases
• Ensures effective two-way communication between Immigrant Services team and KCR; Assists in identifying gaps and issues in the delivery of Settlement services including Case Management
• Markets and promotes Settlement services under the direction of the Settlement Services Coordinator
• Participates actively in professional development and training opportunities
• Participates in team meetings; Assists in short- and long-term planning

Monitoring, documenting and maintaining accurate participant settlement data

• Generates and submits monthly activity reports to the Immigrant Services Manager
• Accurately inputs and maintains participant information and progress on iCARE and participant files
• Prepares exit plans for participants, provides follow-up and collects evaluation data
• Ensures participants sign KCR disclaimers
• Ensures that all participant information files are maintained in a confidential manner and disposed of in a secure fashion

Qualifications:

• Post-secondary education (diploma/degree) in Human Service field, health care field or the equivalent combination of education and experience
• Experience addressing settlement needs and challenges faced by multi-barrier immigrants and refugees or with individuals facing social, emotional and mental health issues/ trauma
• Familiarity with issues facing newcomers and vulnerable populations and barriers facing immigrants in regards to integration in education, social, cultural, and economic aspects of Canadian life
• Knowledge of community resources and agencies, including professional and specialized services for at-risk or marginalized populations, and how to use those resources for the benefit of the participants
• Experience working alongside the healthcare system an asset
• Experience using case planning and case management principles an asset
• Excellent interpersonal, cross-cultural, written and verbal communication skills
• Language or cultural proficiency, knowledge and experience in cross-cultural communication and service methods appropriate to clients with low Literacy and low English skills
• Language and cultural proficiency in Arabic, Farsi, and/or Spanish is preferred
• Demonstrate computer proficiency, including use of Microsoft Office suite and related databases (iCARE)
• Ability to set boundaries and self-care (e.g. knowing the boundaries financial, personal, medical, legal, conflict of interest, confidentiality, etc.)

Benefits:

• 3 weeks vacation
• Paid sick leave
• Group benefits include extended health, dental, and paramedical
• Health spending account
• Pension contribution
  

Application Process:

KCR Community Resources has a strong commitment to diversity and inclusion and encourages candidates from all backgrounds to apply.

We will strive to provide reasonable accommodations, accessible formats, and communication support upon request to all candidates in all aspects of the recruitment and selection process.

If you require accommodation as part of the application process, please contact the People and Culture at our main office at .

About KCR Community Resources:

KCR is a not-for-profit agency fostering diversity, collaboration, and resourcefulness by tailoring services to meet the community, family, and individual needs. We believe in a community where individuals and families are supported in leading healthy, productive, and fulfilling lives.

We value inclusion and relationships built on mutual trust, recognizing each other's contributions, expertise, and opinions.

We strive to create a safe and welcoming work environment where collaboration and valuing people's strengths are at the core of our day-to-day interactions.

English

• or equivalent experience

Work must be completed at the physical location. There is no option to work remotely.

Job Description

SOCIAL SERIVCES OPPORTUNITES

The Pod Group (PG) is a creative consulting firm dedicated to serving the unique needs of community and not-for-profit organizations. At our core, we prioritize the integration of equity, diversity, inclusion and belonging in all aspects of our work as we believe a culture of inclusivity and engagement is vital for the success of all organizations.

We support the recruitment efforts of social services and community based organizations across Ontario in various sectors including Violence Against Women, Mental Health, Homelessness, Newcomer Services, Social Justice, Housing and Property Management, and Addictions. We recruit for all levels of opportunities from front-line to C-Suite.

If you are looking for your next opportunity in the Social Services Sector, please feel free to submit your resume and let us know about your career aspirations! Always happy to connect!

-The Pod Group Team

English

Work must be completed at the physical location. There is no option to work remotely.

The Corporation of Norfolk County is a single-tier municipality of 70,000 located on the North Shore of Lake Erie in Southwestern Ontario. Norfolk County offers abundant recreational and lifestyle opportunities.

Rural by nature, prosperous by design, Norfolk County is located one hour south of Toronto. It offers picturesque small-town rural living within easy reach of major urban centres including Hamilton, London, Kitchener-Waterloo, and Brantford. With wonderfully varied tourist attractions, a bountiful and proven agricultural tradition, and spectacular recreational activities, the exceptional quality of community and family life simply can’t be beaten!

With a combined operational and capital budget of approximately $300M and more than 700 permanent staff, the County is committed to meeting the needs of its residents and business community by delivering efficient and effective services.

Inspire the Future

As the ideal candidate and our new General Manager, Emergency and Social Services you are known as an inspiring and empowering leader who is genuinely committed to our mandate in the context of an evolving Emergency (EMS and Fire), Social Services and Housing and Long-Term Care landscape. As the successful candidate you will have a strategic mindset, coupled with the ability to optimize approach, and skillfully deliver a range of community services in a constantly changing environment.

Reporting to the Chief Administrative Officer, the General Manager, Emergency and Social Services position is accountable for over 300 staff and the overall management, financial and fiscal responsibility for forward thinking strategies and effective management and operation of Emergency Services Division which includes Paramedic Services and Fire Services, Social Services which includes Ontario Works, Children Services and Housing, and our Long Term Care Home, Norview Lodge.

Our workplace culture is founded upon our strategic priorities that are centred around building a solid foundation for the future, focusing on service delivery, quality, creating an optimal place for our staff, system partners and most importantly fostering a vibrant, healthy community. As our General Manager you will embrace this culture and continue to guide and inspire a dedicated team.

Ideal qualifications

A University degree, in Social Sciences, Social Work, Psychology, Health Sciences or other relevant discipline with a preference for a related Master’s designation as well. Seasoned senior executive leader with extensive experience leading large and complex operations in Emergency Services, Long Term Care or the Social Services field. Superior strategic and operational management expertise to lead, motivate and inspire teams to achieve operational, policy and program goals and unite around a shared vision. Experience employing interest-based approaches to achieve successful outcomes with internal and external partners. Demonstrated success in developing relationships and communicating with municipal, provincial and federal governments, industry associations, other partners as well as staff and community members that we serve.

Key Benefits of working at Norfolk County

A flexible virtual work policy, state-of-the-art office environment, low-cost of housing, access to healthcare, education, recreation, and cultural activities in a vibrant rural setting with nearby waterfront amenities.

How to Apply

To explore this opportunity please apply via email by October 12, 2025 or sooner to quoting project NC-ESS . Should you wish to speak to our Executive Recruiter or to receive a detailed position description please contact Amy Oliveira at x4, or Jon Stungevicius at x1, .

All applications will be held in strict confidence. We thank all applicants, however, only those selected for an interview will be contacted. Personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act and will be used for employment assessment purposes only.

Job Description

“How do you bring kindness to others every day?”
Join us in our journey of kindness – our Kind era – where compassion is our language, and
kindness is our legacy. We are committed to nurturing a culture of kindness that flourishes
within our team. Our valued team members are the heart of our mission and their well-being
directly impacts the lives of those in our care.
The Social Worker/ Social Services Coordinator reports to the Executive Director and is
expected to provide orientation, informal education, support, and counseling to residents,
families, and friends to promote a sense of comfort and well-being, as well as overall
empowerment among individuals.
Responsibilities:
● Develop, implement and evaluate Social Service Programs
● Provide support to department managers in team member intervention when needed.
● Facilitate support groups for families and/or residents.
● Bereavement counseling for residents/families/team members as needed.
● Display an awareness, and evidence on a daily basis, of why feelings matter most to
individuals.
● Coordinate Family Council meetings
● Act as the Home Resident Placement Coordinator in absence of the Admissions
Coordinator
● Participate in tours of the Home with potential applicants and/or their representative.
● Maintain a wait list in conjunction with CCAC.
● Maintain communication with placement agencies, applicants/representatives, to ensure
exchange of information to ensure occupancy remains above LHIN specific occupancy
target.
● Outreach services by maintaining contact and relationship with hospital social workers
and discharge planners, community agencies, physician offices, social workers in
nursing homes and retirement homes in an area or region and any other agency that
would be a source of referral for new residents.
● Required to understand the nature and meaning of quality indicators
● Participates in the improvement of the indicators and achieves satisfactory results.
● Monthly review and quarterly trending and analysis of resident satisfaction
questionnaires with developed and implemented action plans. Semi-annual analysis with
action plan to Executive Director
● Any and all other tasks as assigned
Social Worker/ Social Services Coordinator Hiring Package 2
Qualifications:
The qualifications needed to join our family are as follows:
● Diploma in social services, gerontology, or a degree in Social Work.
● Registered under the Social Work and Social Services Work Act and holds a current
general certificate of registration.
● Or must have held a Social Services Coordinator or Social Services Worker position at a
different LTCH without meeting the updated qualifications set out in the Regulation, on
the condition that the person has had (3) years full-time experience in the position during
the (5) years immediately after being hired at the different LTCH or the equivalent parttime experience in the position during the (7) years immediately after being hired at the
different LTCH.
● Previous experience in a geriatric social related field is an asset.
● Well developed interpersonal skills and demonstrated ability to interact efficiently and
courteously with residents, public, employees, and volunteers.
● Excellent written and verbal communication skills.
● Ability to make the most of the time you have to provide positive social interactions.
● Good organizational skills.
● Knowledge of RAI-MDS – AIS certified, if not must be completed successfully within one
(1) year of being hired.
● Second language is an asset.
● Demonstrate the professional practice values of the social worker: respect for the dignity
of every individual; belief in the ability of every individual to evolve and develop;
recognition of the necessity to perceive and understand the individual as an element of
interdependent systems which may be subject to change; respect for the rights of
individuals, groups and communities; respect for the principles of individual autonomy
and self-determination; recognition of the right of any endangered individual to receive
assistance and protection when needed.
● Ability to listen and respect others points of view even if you disagree.
● Must have a clear vulnerable sector screen, no older than 6 months, TB test results less
than 6 months old, must be able to provide three supervisory reference
What do we offer you?
● Competitive wages
● Employee perks
● Support for personal and professional growth
● Employee benefits (only included if specific to the role)
● Employee and Family Assistance Program (only included if specific to the role)
● Matching RRSP contribution (only included if specific to the role)
● Medication training provided (only included if specific to the role)
We appreciate all applicants' interest, only those selected for further consideration will be
contacted.
We are committed to inclusion, diversity, and equity in the workplace, and we welcome applications from all persons. Our
organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary
review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have
any accessibility needs, and the organization will work with the employee to address them.

Job Description

Salary: to be determined based on experience

The Biidaaban Healing Lodge is a 12-bed residential treatment program located on Biigtigong Nishnaabeg formerly known as Pic River First Nation, which is approximately 25 kilometers from Marathon, ON. We are mandated to provide quality treatment to all Aboriginal and Metis people residing in the Robinson Superior area. We provide treatment for unresolved trauma stemming from sexual abuse, family violence, adult children of trauma, grief and abandonment and anger solutions.

Primary Responsibilities:

Working as a team member within the Healing Lodge and in conjunction with the First Nation communities in the area and under the direction of the Executive Director, the community outreach workers are responsible for:

• To design and deliver educational programs that exemplify prevention, promotion and aftercare services and deliver them at community level
• To develop an effective evaluation tool that assesses the needs of our First Nation communities and to define strategies that will meet the needs identified through community needs assessments
• To deliver mobile treatment and training units to meet the needs of individuals, families and communities within the Robinson Superior area in the areas of Mental Health First Aid First Nations, lateral violence, grief and loss and trauma recovery
• To identify promotional strategies aimed at publicizing the Biidaaban Healing Lodge programs at community level
• To deliver programs in conjunction with Biidaaban Healing Lodge staff as needed and required
• A job description is available upon request.

Qualifications:

• A college degree in Social Work; Psychology or a related field of study with three to five years counselling experience, preferably in a treatment setting with the ability to do individual and group therapy

(A combination of education and work experience will be considered.) We are willing to provide training to the right candidate

• Experience working with First Nations individuals, families and communities, and a working knowledge of healing and recovery from a Native perspective.
• Ability to work independently and as part of a team with strong communication skills, a working knowledge of computer programs as a word, excel, publisher, power point and outlook to develop pamphlets, posters and other promotional items
• An understanding of data entry systems would be an asset
• An understanding of the issues that impact First Nation communities and the Anishinaabek way of life

Salary: Wages will be negotiated commensurate with experience

Interested people are invited to submit resumes complete with three work related references to Leila Levesque, Executive Director at the address listed below, by email , applications may also be faxed in to

We would like to thank you for expressing an interest in joining our team: however only those candidates who qualify for an interview will be contacted.

This project has received funding from the Ministry of Community and Social Services