333 Software Maintenance jobs in Canada
Application Support Specialist
Posted today
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Job Description
Reporting to the IT Manager, the Application Support Specialist will conduct user training and provide change management support during any system implementation. Application Support Specialist will be the administrator for MS365 product suite, and business systems and act as the conduit between users and the Systems group. They will interact with team leaders and team members in designing and implementing business systems and MS365 solutions and will be responsible for training new and existing users.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of Application Support Specialistare detailed below, but not limited to the following:
- Develop and deliver new and existing company training requirements including product knowledge training
- Work with various departments on ensuring data is captured accurately and timely.
- Work collaboratively with all parts of the business to drive a data-driven culture that will help generate new business value across the organization
- MS365 Training (SharePoint training, MS365 Training , other training as required)
- Responsible for development and administration of SharePoint sites, user access, and permissions.
- Provide training to support employee’s systems learning needs
- Collaborate with team members to ensure smooth operations, security, and optimization of SharePoint & other MS Power Platforms environments within the organization.
- Troubleshooting, Business Applications Support, BI, Data, Analytics, database management and reporting
- Process automation through MS365 Power Automate, create Workflows, Forms etc.
- Develop and maintain training and best practice documentation
- Provide change management support during any system implementation
- Collaborate with key team members to assess training needs and recommend/deliver learning solutions across the organization
- Work closely with various business units to gain a thorough understanding of operational/manufacturing processes and procedures to identify opportunities for improvement and ways of using technology and systems to reduce errors and improve overall productivity.
- Reviewing and participating in planning by providing input to support decision-making for business applications ( MES, CRM, ERP)
- Implementing application-related changes ( change management ) to the production application environment
- Monitoring production application environments and performance to identify and resolve incidents as they occur and fulfilment of service requests
- Research currently implemented applications specific to ALMAG to anticipate future upgrades, patches, and enhancements
- Collaborate with various teams to develop new application capabilities
- Collaborate with systems team to review business requirements for projects or ad hoc enhancements
- Collaborate with the team and the Manager of IT to develop and implement application enhancements
- Prepare reports and or metrics related to applications including but not limited to KPI related to – Application performance ,uptime, availability , errors, usage etc.
- Other related duties as assigned
Requirements
MINIMUM QUALIFICATIONS
Education/Experience
- Post Secondary Degree or Diploma in a related Technology field/ Computer Science/Engineering or equivalent experience
- 5+ years of relevant experience, end user training, data analysis or data management, process improvement
- 5+ years of work experience with MS Power Platform (PowerBi, PowerApps, Power Automate)
- 5+ years Database management
- Systems literate, preference given to those with manufacturing, CRM, ERP system, BI & Analytics applications experience and knowledge
- Experience maintaining master data & report management
- Ability to work with cross-functional teams
- Proven decision making skills that engage and add value
Technical Skills/Competence
- Proficiency in Microsoft Office365 Administration ( SharePoint sites, MS workflows, MS Forms , MS teams )
- Skilled presenter and facilitator able to train-the-trainer and coach key team members
- Strong instructional design skills, with the ability to develop engaging training materials
- Strong interpersonal and teaching skills
- Strong organizational skills with the ability to manage multiple priorities simultaneously and maintain a very high attention to detail.
- Ability to adapt to changing priorities and processes
- Work independently to complete assigned tasks and projects with minimum supervision.
- Excellent verbal, written, and presentation skills. Able to engage with team members at all levels across the enterprise with succinctness and clarity of thought.
- Embrace new things, are open to different perspectives, and adapt quickly to an evolving environment
Benefits
We offer a full and competitive benefits package including:
- Profit sharing
- Health care spending account
- Education assistance program
- Health and dental
- Life AD&D
- Gym memberships
Accounting Application Support Analyst
Posted 5 days ago
Job Viewed
Job Description
Now, if you were to come on board as our **Accounting Application Support Analyst,** we’d ask you to do the following for us:
- Serve as an integral member of our accounting systems support team
- Act as subject matter expect for Compass operations group and lead escalations from team members on how to use field accounting applications
- Devise and prepare procedural documentation for accounting applications
- Analyze system and user needs, document system issues, identify solutions for emerging issues and ensure timely follow up
- Communicate application problems and issues to management and define technical issues
- Manage emails and voice mail related to accounting applications
- Train new users and troubleshoot on CIMS and ORBIT
- Follow up with field when locations are not using appropriate accounting applications
Think you have what it takes to be our **Accounting Application Support Analyst**? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:
- Bilingual in French is an asset
- Diploma in Accounting or equivalent
- Three (3) years’ experience in a computerized accounting environment
- Strong customer service, interpersonal and verbal and written communication skills
- Excellent analytical and problem solving skills
- Proficient working knowledge of Microsoft Office programs
- Ability to work in a fast paced, constantly changing environment
- Able to balance team and individual responsibilities
- Able to work overtime when required
- JD Edwards, ORBIT and CIMS experience an asset
- Position is located in London, ON
- Hybrid, 2 days in the office
Accounting Application Support Analyst
Posted 5 days ago
Job Viewed
Job Description
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
**Job Summary**
---
Now, if you were to come on board as our **Accounting Application Support Analyst,** we’d ask you to do the following for us:
* Serve as an integral member of our accounting systems support team
* Act as subject matter expect for Compass operations group and lead escalations from team members on how to use field accounting applications
* Devise and prepare procedural documentation for accounting applications
* Analyze system and user needs, document system issues, identify solutions for emerging issues and ensure timely follow up
* Communicate application problems and issues to management and define technical issues
* Manage emails and voice mail related to accounting applications
* Train new users and troubleshoot on CIMS and ORBIT
* Follow up with field when locations are not using appropriate accounting applications
Think you have what it takes to be our **Accounting Application Support Analyst**? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:
* Bilingual in French is an asset
* Diploma in Accounting or equivalent
* Three (3) years’ experience in a computerized accounting environment
* Strong customer service, interpersonal and verbal and written communication skills
* Excellent analytical and problem solving skills
* Proficient working knowledge of Microsoft Office programs
* Ability to work in a fast paced, constantly changing environment
* Able to balance team and individual responsibilities
* Able to work overtime when required
* JD Edwards, ORBIT and CIMS experience an asset
* Position is located in London, ON
* Hybrid, 2 days in the office
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact for further information.
Technical Application Support Analyst
Posted today
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Job Description
Job Description
Salary:
THE COMPANY
Boyd Interactive (formerly Pala Interactive) is a full-service, real-money and social gaming technology provider and operator. The company offers a full spectrum of games, including casino, poker and bingo, across all distribution channels (web, download, tablet & smartphone) for real money and social gaming entertainment.
Boyd's strength is its relentless focus on high quality, high functioning, immersive software platforms run across high availability, high security, high transaction load infrastructure. Boyd Interactive is a technology company at its heart and is committed to being a mobile first developer of real-money gaming applications.
The Technical Application Support Analyst will be responsible for helping Boyd B2B and B2C customers to use Boyd Interactive software in efficient and productive ways. The Technical Application Support Analyst will assist the customers (internal and external) to resolve problems and find ways to use the software in the most optimized ways.
Major technical duties include:
- Respond to customer inquiries and issues related to Boyd applications, troubleshoot problems, and provide timely and effective resolution.
- Work closely with internal development and operations team to identify and resolve issues reported by customers.
- Escalate complex or critical issues to higher levels of support or development teams as necessary.
- Work with Boyds software vendors to coordinate integration data points.
- Use Boyds software tools to make a positive impact on the customers success.
- Understand customer requirements and construct the solution using Boyds software.
- Investigate the logs in Grafana to identify the issue.
- Perform root cause analysis of production issues.
- Analyze complex data that resides in relational database by using SQL queries.
- Manage communications with customers, at all levels, to maintain positive relationships.
- Implement and maintain a knowledge base to enable quick resolutions to customer issues and training purposes.
Requirements:
- Experience with using software tools and configurations.
- Experience in troubleshooting and resolving application issues.
- Good knowledge of relational database systems.
- Experience writing SQL queries to investigate data issues.
- Experience with monitoring tools such as Grafana.
- Software education is an advantage.
- Ability to adapt to new environments, and the ability to identify, propose and implement changes and improvements.
- Solid analytical and problem-solving skills.
- Strong interpersonal and communication skills, both written and verbal.
Soft Skills:
- Ability to work in a deadline driven, fast-paced environment.
- Innovative and creative.
- Independent and self-motivated.
- Enjoys and works well in teams, but also thrives in autonomy.
- Exhibits the important balance of patience and determination that allows entrepreneurial businesses to flourish.
- Organized and thorough.
- Collaborative team player, excited and willing to do what it takes to get the job done.
Job Type:Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site childcare
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Work location: Hybrid - on site 3 days per week at the office in North York, ON M2J 5B5
Required Qualifications:
This is not a remote position. Are you comfortable working on a hybrid basis at the office 3 days per week?
Do you have 5 years of experience with writing SQL queries?
Do you have 5 years of experience using Grafana?
Senior Application Support Analyst
Posted today
Job Viewed
Job Description
Bonjour,
Je suis Clémence, conseillère en recrutement et développement des affaires au sein de FED IT, cabinet de recrutement spécialisé sur les métiers TI.
J'interviens sur deux types de recrutement : temporaires et permanents.
Tous nos consultants sont des experts TI qui parlent votre langage et évoluent dans votre univers. Nous couvrons les métiers de l'informatique, développement, décisionnel et infrastructure.
Nous recherchons un(e) Analyste Support Applicatif Senior afin de rejoindre une équipe dynamique. C'est un poste permanent, 100% sur site, situé dans le Centre-Ville de Montréal.
Français Nous recherchons un profil senior, un minimum de 5 ans d'expérience dans un poste similaire sera requis.
Responsabilités :
- Fournir un support technique tout en assurant un suivi dédié et personnalisé auprès des clients et partenaires nord-américains de la structure.
- Collaborer avec les équipes de développement de l'entreprise pour faire remonter les problèmes liés aux produits et se tenir au courant de toutes les nouvelles fonctionnalités et caractéristiques des produits.
- Améliorer les logiciels et fournir un support continu à nos clients.
- Assister périodiquement aux activités de prévente, selon les besoins.
- Baccalauréat en informatique, ingénierie, systèmes d'information
- Minimum de 5 ans d'expérience dans un rôle similaire
- Maîtrise de l'anglais (le français est un atout)
- Forte capacité à effectuer plusieurs tâches à la fois et à prioriser plusieurs questions ouvertes en temps opportun
- Capacité à résoudre des problèmes et à décomposer des concepts complexes et des questions techniques
- Capacité à interagir avec les API et à décrire leur utilisation
- Expérience en JavaScript, C#, .NET, HTML5, SQL
- Connaissances techniques pratiques de Microsoft Windows Server (configuration IIS), SQL Server (configuration et scripts), Windows et Android OS
- Expérience de l'installation de serveurs Windows et VM-Ware
- Connaissance des réseaux (domaine, LAN et Proxies)
- Configuration de VM Microsoft Azure (équilibreur de charge, réseau de diffusion de contenu)
- Une expérience en gestion du personnel est un atout
***L'utilisation de l'anglais est requise pour ce poste pour les raisons suivantes :
- Communication avec les clients internationaux : Certains de nos clients étant basés à l'étranger, vous serez amené à communiquer régulièrement avec eux en anglais, à l'oral comme à l'écrit.
- Travail avec des partenaires anglophones : Vous serez amené à travailler avec des fournisseurs et partenaires anglophones pour assurer le suivi des commandes et gérer les contrats.
- Rédaction de documents en anglais : Vous serez responsable de la rédaction de rapports, comptes rendus et autres documents en anglais.
Senior Application Support Analyst
Posted today
Job Viewed
Job Description
Bonjour,
Je suis Clémence, conseillère en recrutement et développement des affaires au sein de FED IT, cabinet de recrutement spécialisé sur les métiers TI.
J'interviens sur deux types de recrutement : temporaires et permanents.
Tous nos consultants sont des experts TI qui parlent votre langage et évoluent dans votre univers. Nous couvrons les métiers de l'informatique, développement, décisionnel et infrastructure.
Nous recherchons un(e) Analyste Support Applicatif Senior afin de rejoindre une équipe dynamique. C'est un poste permanent, 100% sur site, situé dans le Centre-Ville de Montréal.
Français Nous recherchons un profil senior, un minimum de 5 ans d'expérience dans un poste similaire sera requis.
Responsabilités :
- Fournir un support technique tout en assurant un suivi dédié et personnalisé auprès des clients et partenaires nord-américains de la structure.
- Collaborer avec les équipes de développement de l'entreprise pour faire remonter les problèmes liés aux produits et se tenir au courant de toutes les nouvelles fonctionnalités et caractéristiques des produits.
- Améliorer les logiciels et fournir un support continu à nos clients.
- Assister périodiquement aux activités de prévente, selon les besoins.
- Baccalauréat en informatique, ingénierie, systèmes d'information
- Minimum de 5 ans d'expérience dans un rôle similaire
- Maîtrise de l'anglais (le français est un atout)
- Forte capacité à effectuer plusieurs tâches à la fois et à prioriser plusieurs questions ouvertes en temps opportun
- Capacité à résoudre des problèmes et à décomposer des concepts complexes et des questions techniques
- Capacité à interagir avec les API et à décrire leur utilisation
- Expérience en JavaScript, C#, .NET, HTML5, SQL
- Connaissances techniques pratiques de Microsoft Windows Server (configuration IIS), SQL Server (configuration et scripts), Windows et Android OS
- Expérience de l'installation de serveurs Windows et VM-Ware
- Connaissance des réseaux (domaine, LAN et Proxies)
- Configuration de VM Microsoft Azure (équilibreur de charge, réseau de diffusion de contenu)
- Une expérience en gestion du personnel est un atout
***L'utilisation de l'anglais est requise pour ce poste pour les raisons suivantes :
- Communication avec les clients internationaux : Certains de nos clients étant basés à l'étranger, vous serez amené à communiquer régulièrement avec eux en anglais, à l'oral comme à l'écrit.
- Travail avec des partenaires anglophones : Vous serez amené à travailler avec des fournisseurs et partenaires anglophones pour assurer le suivi des commandes et gérer les contrats.
- Rédaction de documents en anglais : Vous serez responsable de la rédaction de rapports, comptes rendus et autres documents en anglais.
Senior Application Support Analyst
Posted today
Job Viewed
Job Description
Bonjour,
Je suis Clémence, conseillère en recrutement et développement des affaires au sein de FED IT, cabinet de recrutement spécialisé sur les métiers TI.
J'interviens sur deux types de recrutement : temporaires et permanents.
Tous nos consultants sont des experts TI qui parlent votre langage et évoluent dans votre univers. Nous couvrons les métiers de l'informatique, développement, décisionnel et infrastructure.
Nous recherchons un(e) Analyste Support Applicatif Senior afin de rejoindre une équipe dynamique. C'est un poste permanent, 100% sur site, situé dans le Centre-Ville de Montréal.
Français Nous recherchons un profil senior, un minimum de 5 ans d'expérience dans un poste similaire sera requis.
Responsabilités :
- Fournir un support technique tout en assurant un suivi dédié et personnalisé auprès des clients et partenaires nord-américains de la structure.
- Collaborer avec les équipes de développement de l'entreprise pour faire remonter les problèmes liés aux produits et se tenir au courant de toutes les nouvelles fonctionnalités et caractéristiques des produits.
- Améliorer les logiciels et fournir un support continu à nos clients.
- Assister périodiquement aux activités de prévente, selon les besoins.
- Baccalauréat en informatique, ingénierie, systèmes d'information
- Minimum de 5 ans d'expérience dans un rôle similaire
- Maîtrise de l'anglais (le français est un atout)
- Forte capacité à effectuer plusieurs tâches à la fois et à prioriser plusieurs questions ouvertes en temps opportun
- Capacité à résoudre des problèmes et à décomposer des concepts complexes et des questions techniques
- Capacité à interagir avec les API et à décrire leur utilisation
- Expérience en JavaScript, C#, .NET, HTML5, SQL
- Connaissances techniques pratiques de Microsoft Windows Server (configuration IIS), SQL Server (configuration et scripts), Windows et Android OS
- Expérience de l'installation de serveurs Windows et VM-Ware
- Connaissance des réseaux (domaine, LAN et Proxies)
- Configuration de VM Microsoft Azure (équilibreur de charge, réseau de diffusion de contenu)
- Une expérience en gestion du personnel est un atout
***L'utilisation de l'anglais est requise pour ce poste pour les raisons suivantes :
- Communication avec les clients internationaux : Certains de nos clients étant basés à l'étranger, vous serez amené à communiquer régulièrement avec eux en anglais, à l'oral comme à l'écrit.
- Travail avec des partenaires anglophones : Vous serez amené à travailler avec des fournisseurs et partenaires anglophones pour assurer le suivi des commandes et gérer les contrats.
- Rédaction de documents en anglais : Vous serez responsable de la rédaction de rapports, comptes rendus et autres documents en anglais.
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Senior Application Support Consultant - L1
Posted today
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Job Description
Job Description
*This is a remote position open to candidates residing anywhere within Canada.*
Velixo is an award-winning vendor of Excel-based reporting solutions for Enterprise Resource Planning (ERP) software, such as Acumatica, MYOB, Cegid and Sage Intacct. We serve customers of every size, in every industry, by enhancing their reporting and planning experience, and introducing a world of innovative features and integrations in the Excel they love.
Headquartered in Montreal, Canada, we are a diverse and fast-paced organization that is rapidly growing in revenue and personnel. Our team is spread out across the world to support a growing base strong of 2500+ customers and 200+ value-added resellers worldwide.
Job Summary
We are seeking a Senior Application Support Consultant with experience in ERP systems to support our ERP Financial analysis product, an Excel add-in that connects with Acumatica and Sage Intacct. The ideal candidate will have a strong background in technical support, a deep understanding of ERP systems, particularly Acumatica and Sage Intacct, and experience in financial analysis and reporting.
Roles And Responsibilities
- Provide first level direct support to partners and customers by responding promptly to inquiries within established Service Level Agreement objectives
- Become highly proficient with using Velixo's product.
- Troubleshoot and analyze application-related issues and solve problems over emails, phone/chat and web meetings.
- Establish and maintain a positive and professional relationship with clients.
- Analyze customer's business and technical requirements and deliver appropriate solutions.
- Provide continuing education to clients on how to effectively use Velixo products in their businesses.
- Manage client technical service requests. Ensure timely resolution of customer issues, escalating when necessary. Ensure clients receive responses to phone/on-line requests within service level response times, as specified per contractual agreements and in service delivery plans.
- Communicate proactively with accounts regarding product and program information, supportability issues, and strategic product plans where appropriate.
- Share best practices with team members to enhance the quality and efficiency of client support.
- Participate in individual or team projects, as needed, to expand client support offerings. Document client inquiries and reported problems and provide feedback to Velixo's level II support and R&D.
- Collaborate with other cross-functional team members to discuss customer issues and resolutions and to share best practices. Create Knowledge Base articles for repetitive issues.
- Extensive experience with IT systems, networks, and related technologies.
- College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance)
- At least 2 years’ experience in a similar role.
- Experience in account management or service and support. Experience troubleshooting business software products a plus
- Ability to deliver quality service and problem solving skills remotely to clients and communicate complicated concepts in a concise and articulate way.
- Must be comfortable with troubleshooting software, computer, and other IT related problems (ERP / accounting software systems like Dynamics SL, AX, NAV, SAP Business By Design, Everest, Sage, Business applications (CRM) etc.)
- Knowledge of customer service principles and practices are a plus
- Work output must be detailed for the highest level of accuracy and quality
- Strong verbal and written communication skills
- Detail oriented and excellent multi-tasking skills
- Exceptional interpersonal and organizational skills
- Must work well in a team environment and present a professional demeanor
- Must be flexible, reliable, trustworthy, and absolutely confidential with all matters
- Intermediate computer skills (i.e. Word, Excel, PowerPoint and Outlook)
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Bilingual (French) Accounting Application Support Analyst
Posted 5 days ago
Job Viewed
Job Description
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
**Job Summary**
---
Now, if you were to come on board as our **Bilingual Accounting Application Support Analyst,** we’d ask you to do the following for us:
* Serve as an integral member of our accounting systems support team
* Act as subject matter expect for Compass operations group and lead escalations from team members on how to use field accounting applications
* Devise and prepare procedural documentation for accounting applications
* Analyze system and user needs, document system issues, identify solutions for emerging issues and ensure timely follow up
* Communicate application problems and issues to management and define technical issues
* Manage emails and voice mail related to accounting applications
* Train new users and troubleshoot on CIMS and ORBIT
* Follow up with field when locations are not using appropriate accounting applications
Think you have what it takes to be our **Bilingual Accounting Application Support Analyst**? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:
* Bilingual in French
* Diploma in Accounting or equivalent
* Three (3) years’ experience in a computerized accounting environment
* Strong customer service, interpersonal and verbal and written communication skills
* Excellent analytical and problem solving skills
* Proficient working knowledge of Microsoft Office programs
* Ability to work in a fast paced, constantly changing environment
* Able to balance team and individual responsibilities
* Able to work overtime when required
* JD Edwards, ORBIT and CIMS experience an asset
* Position is located in London, ON
* Hybrid, 2 days in the office
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact for further information.