541 Solutions Analyst jobs in Canada
Sr. Solutions Design Analyst (Remote)
Concord, Ontario
UNFI
Posted 4 days ago
Job Viewed
Job Description
PURPOSE:
The Solutions Design Analyst Sr is responsible for gathering and analyzing data to develop recommended solutions for the organization in the pursuit of “new business”, assessing network capacity and creating/developing solutions to optimize operations. In this role, the individual is expected to take an analytical approach by incorporating all the complex needs (e.g.: large data sets, warehouse/ transportation data, regional/ national strategic needs) to evaluate and develop viable solutions to present to stakeholders. Reporting to the Director of Solutions Design, together, the individual will also leverage technologies to develop new and innovative solutions to ensure supply chain solutions exceeds both UNFI and external customer expectations.
ESSENTIAL FUNCTIONS:
Job Responsibilities
Percentage
Provide data analysis and/or recommendations to Operations and Sales teams by assessing warehouse capacity, network capacity and recommending space needs to support various activities such, as but not limited to; pursuing new sales opportunities, optimizing network capacity, and new growth opportunities to meet customer demands.
25%
Provide analytical support to the Solutions team in developing solutions by analyzing large and complex data sets (e.g., analyzing historical annual order and line level data where data is 1M lines).
15%
Design, develop and optimize warehouse layouts, racking and elevations (primarily work in AutoCAD).
15%
Provide data analysis and build operational profiles on re-engineering and continuous improvement projects. Examples include and not limited to: evaluate alternative scenarios and solutions, develop innovative solutions and develop return on investments.
15%
Develop internal tools to support operations and/or Solutions team to help ensure consistent design principles are followed.
10%
Provide warehouse and data analysis on implementing projects (e.g.: KPIs, operational expectation, adherence to design and process, IT testing, managing vendors, operational capacity, volumes, etc.).
10%
Create, design and recommend optimal warehouse flows and layouts.
10%
Total
100%
- Performs other relevant job duties as required.
JOB REQUIREMENTS:
Education/ Certifications/or Equivalent combination of education training and experience:
- Bachelor’s Degree in Engineering or equivalent experience in related field
Experience:
- 3+ years of relevant work experience in Logistics and/or Supply Chain
- Experience in warehouse operations, supply chain, Third Party Logistics, transportation or a related field, facility design (greenfield design) and transportation modeling preferred
- Previous experience and / or training with LEAN - Six Sigma programs, Warehouse Management Systems (WMS) and Transportation Management Systems (TMS) preferred
Knowledge/ Skills/ Abilities:
- Advanced proficiency in Microsoft Office applications including Excel, PowerPoint, Word, Access, and related software applications required
- Strong competency with analytical tools (Access, Alteryx, SQL)
- Intermediate AutoCAD experience
- Strong project management skills. Must be able to build consensus among cross-functional teams and influence decision making without authority through a partnering approach.
- Excellent interpersonal and communication skills.
- Strong problem-solving skills: ability to analyze, attention to details and draw conclusions from large and complex operational data
- Independent, well organized, ability to manage and prioritize multiple projects and deliver quality while meeting deadlines
- Ability to communicate, collaborate and influence others across multiple cross-functional teams with varied background and experiences
- Ability to lead and motivate others
- Ability to work under pressure and time constraints as well as handle several tasks simultaneously
- Ability to manage confidential information
- Strong project management skills. Must be able to build consensus among cross-functional teams and influence decision making without authority through a partnering approach.
PHYSICAL ENVIRONMENT/ DEMANDS:
- Travel to US and Canada DCs required
- Most work is performed in a temperature-controlled office environment
- Incumbent may sit for long periods of time at desk or computer terminal
- Incumbent may use calculators, keyboards, telephone, and other office equipment in the course of normal workday
The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location.
UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - M/F/Veteran/Disability. VEVRAA Federal Contractor.
The Solutions Design Analyst Sr is responsible for gathering and analyzing data to develop recommended solutions for the organization in the pursuit of “new business”, assessing network capacity and creating/developing solutions to optimize operations. In this role, the individual is expected to take an analytical approach by incorporating all the complex needs (e.g.: large data sets, warehouse/ transportation data, regional/ national strategic needs) to evaluate and develop viable solutions to present to stakeholders. Reporting to the Director of Solutions Design, together, the individual will also leverage technologies to develop new and innovative solutions to ensure supply chain solutions exceeds both UNFI and external customer expectations.
ESSENTIAL FUNCTIONS:
Job Responsibilities
Percentage
Provide data analysis and/or recommendations to Operations and Sales teams by assessing warehouse capacity, network capacity and recommending space needs to support various activities such, as but not limited to; pursuing new sales opportunities, optimizing network capacity, and new growth opportunities to meet customer demands.
25%
Provide analytical support to the Solutions team in developing solutions by analyzing large and complex data sets (e.g., analyzing historical annual order and line level data where data is 1M lines).
15%
Design, develop and optimize warehouse layouts, racking and elevations (primarily work in AutoCAD).
15%
Provide data analysis and build operational profiles on re-engineering and continuous improvement projects. Examples include and not limited to: evaluate alternative scenarios and solutions, develop innovative solutions and develop return on investments.
15%
Develop internal tools to support operations and/or Solutions team to help ensure consistent design principles are followed.
10%
Provide warehouse and data analysis on implementing projects (e.g.: KPIs, operational expectation, adherence to design and process, IT testing, managing vendors, operational capacity, volumes, etc.).
10%
Create, design and recommend optimal warehouse flows and layouts.
10%
Total
100%
- Performs other relevant job duties as required.
JOB REQUIREMENTS:
Education/ Certifications/or Equivalent combination of education training and experience:
- Bachelor’s Degree in Engineering or equivalent experience in related field
Experience:
- 3+ years of relevant work experience in Logistics and/or Supply Chain
- Experience in warehouse operations, supply chain, Third Party Logistics, transportation or a related field, facility design (greenfield design) and transportation modeling preferred
- Previous experience and / or training with LEAN - Six Sigma programs, Warehouse Management Systems (WMS) and Transportation Management Systems (TMS) preferred
Knowledge/ Skills/ Abilities:
- Advanced proficiency in Microsoft Office applications including Excel, PowerPoint, Word, Access, and related software applications required
- Strong competency with analytical tools (Access, Alteryx, SQL)
- Intermediate AutoCAD experience
- Strong project management skills. Must be able to build consensus among cross-functional teams and influence decision making without authority through a partnering approach.
- Excellent interpersonal and communication skills.
- Strong problem-solving skills: ability to analyze, attention to details and draw conclusions from large and complex operational data
- Independent, well organized, ability to manage and prioritize multiple projects and deliver quality while meeting deadlines
- Ability to communicate, collaborate and influence others across multiple cross-functional teams with varied background and experiences
- Ability to lead and motivate others
- Ability to work under pressure and time constraints as well as handle several tasks simultaneously
- Ability to manage confidential information
- Strong project management skills. Must be able to build consensus among cross-functional teams and influence decision making without authority through a partnering approach.
PHYSICAL ENVIRONMENT/ DEMANDS:
- Travel to US and Canada DCs required
- Most work is performed in a temperature-controlled office environment
- Incumbent may sit for long periods of time at desk or computer terminal
- Incumbent may use calculators, keyboards, telephone, and other office equipment in the course of normal workday
The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location.
UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - M/F/Veteran/Disability. VEVRAA Federal Contractor.
This advertiser has chosen not to accept applicants from your region.
0
Business Analyst/Solutions Architect
Toronto, Ontario
ARAG Legal Solutions Inc
Posted today
Job Viewed
Job Description
Job Description
Job Description
Business Analyst/Solutions Architect
ARAG Legal Solutions Inc., part of the ARAG Group, is a global leader in legal expense insurance operating in 20 countries offering an innovative and comprehensive range of legal expense products and services for brokers, underwriting agents and insurers across Canada.
This is an exciting opportunity for a seasoned Business Analyst/Solutions Architect to work in a dynamic and collaborative environment, focusing on defining and maintaining the company’s solution architecture blueprint for interdepartmental efficiency. Reporting into the Chief Financial Officer & Chief Product Owner, with a dotted line into the Chief Executive Officer, the incumbent will build accurate and detailed functional and technical specifications, and assist in the planning of project timeframes and milestones, while considering wider implications on the business. In this role, the incumbent will work closely with department heads to identify opportunities for improvement, whether this is automation, efficiency, quality or controls.
What will you do?
Requirements Gathering and Documentation and System Analysis
- Analyse business requirements elicited from stakeholders at a detailed technical level to understand fully how software solutions enhance business activities, and how to handle edge cases and exception scenarios
- Identify process improvements, including opportunities for automation, efficiency and quality improvements, enhancements to the user experience, as well as process/data controls.
- Use the refinement process to agree and understand the implementation of solutions, while being cognisant of how the implementation may impact on other systems and stakeholders.
- Organise workshops with developers and stakeholders, ensuring all participants have a common understanding of definitions, processes, behaviours and goals, and documenting clear actions and outcomes.
- Work with developers and architects within ARAG UK scrum teams to design and develop appropriate technical solutions, by defining accurate system requirements.
- Work with the rest of digital services to build knowledge about business processes and data.
- Identify risks and issues with existing legacy data; Develop solutions and implementations that strike the right balance between problem mitigation, scenario coverage and costs.
Solution Delivery
- Work with ARAG UK Software Development Teams in an agile working environment; Actively taking part in all scrum ceremonies (e.g. Refinement, Stand-up, Planning, Retrospectives).
- Organise demos and presentations, and author and distribute release notes, maintaining documentation to reflect the latest changes.
- Understand the fundamentals of software deployments/releases, types/methods of system configuration, feature switching, non-breaking changes.
- Identify KPIs as part of the processes under review to ensure the costs and benefits of changes can be clearly measured before and after changes are implemented.
- Develop solutions adhering to accessibility requirements, ISO Security standards, GDPR, cyber-security, regulatory requirements and integration with third parties.
Customer Service and Product Backlog Management
- Manage the product backlog, ensuring the scrum team have 2-3 sprints’ worth of refined work at all times; Regularly meeting with stakeholders to re-prioritise work and managing their expectations.
- Regularly report development progress and raising risks/issues with the other Digital Services Business Analysts and Delivery Managers, to ensure a joined up and coherent service across ARAG UK Digital Services.
- Capture all Epics and Features in MS Azure DevOps; Document incremental changes as User Stories, such that the business receives tangible benefits iteratively.
- Bridging the gap between Product Backlog Management and Project Planning; e.g. working to Delivery Deadlines, identifying resourcing constraints, and co-ordinating with third parties.
- Engage with Stakeholders to have appropriate and realistic expectations, keeping them up to date on developments.
Learning and Development
- Take responsibility for self learning needs and objectives.
- Actively pursue ongoing learning in updated software applications and other focus areas as identified by stakeholders.
- Work closely with colleagues and direct manager to progress the wider departmental knowledge and skills base.
About You:
- Bachelor’s degree in a relevant field — Business Administration, Commerce (BCom), Computer Science, Information Systems, or a related discipline.
- 5–7 years of relevant experience in business analysis and solutions design, preferably in the insurance industry.
- Flexible and availability to collaborate across multiple time zones, supporting the Digital Services team in the United Kingdom and potentially other international regions. Strong experience with MS Dynamics is required.
- Experience and understanding of business process engineering and systems development lifecycle.
- Strong analytical skills, mapping skills, and writing skills, to include solid experience in writing functional and technical specifications.
- Strong understanding of enterprise architecture principles, business analysis frameworks, and solution design methodologies.
- Ability to translate complex business needs into simple and effective solutions.
- Proven hands-on experience with the creation of business process diagrams, data rules, business requirements, and functional requirements/user stories.
- Comprehensive knowledge of the Testing Lifecycle with SIT, UAT, and Production.
- Experience with iterative and agile methodologies, with working knowledge of both SDLC and PMLC processes.
- Experience operating and interfacing with business management during walkthroughs, interviews, presentations, and negotiation processes.
- Proven track record for creating clear, concise deliverables that reflect a deep understanding of business needs and software functionality.
- Excellent communication skills with the ability to work with cross functional teams in understanding, communicating, and interpreting business processes and needs.
We Offer:
- Competitive Base Salary including annual bonus plan
- Generous Employer Paid Benefits Plan, including RSP matching & Fitness Credit
- Location is a combination of remote work from home and from our head office in the heart of Toronto’s Financial District
For more information about ARAG Canada please visit:
We are an Equal Opportunity Employer
ARAG Legal Solutions Inc., are proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, receipt of public assistance (in housing) and record of offences (in employment) as outlined by the Ontario Human Rights Code.
ARAG Services Corporation is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any assessments and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If contacted for an interview, please advise the Human Resources Manager if you require disability-related accommodation.
This advertiser has chosen not to accept applicants from your region.
1
Power Platform Technical Analyst
Toronto, Ontario
Manulife
Posted 13 days ago
Job Viewed
Job Description
**The Opportunity**
Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see - and discover that better can take you anywhere you want to go.
The **Power Platform Technical Analyst** will play a key role in ensuring the stability, reliability, and scalability of our Power Platform environment.
Increase usage of Power Platform globally including Copilot Studio AI Agent adoption requires additional expertise.
**Office location: Montreal - QC or Waterloo - ON or Toronto - ON or Halifax - Canada or Boston - USA**
**Work arrangement: Hybrid (3 days from Office, 2 days from Home);**
**Remote working option is not available.**
**Position Responsibilities:**
+ Platform Reliability Management & Troubleshooting
+ Investigate and resolve issues related to app performance, data integration, and automation failures.
+ Address issue and engage with users to povide Tier 2/3 support for Power Platform applications and flows.
+ Act as a liaison between business users and technical teams to ensure timely resolution of issues
+ Platform Maintenance
+ Monitor platform health, usage, and performance metrics.
+ Manage environment configurations, security roles, and data policies.
+ Perform routine audits and ensure compliance with governance standards.
+ Documentation & Knowledge Sharing
+ Maintain support documentation, FAQs, and troubleshooting guides.
+ Conduct training sessions and create user guides for business users.
+ Collaboration & Continuous Improvement
+ Work closely with developers, business analysts, and stakeholders to support ongoing enhancements.
+ Identify opportunities to streamline support processes and improve user experience.
**Required Qualifications:**
+ At least 5 years IT industry experience
+ Must have 2+ years of industry experience supporting Microsoft Power Platform (Power Apps, Power Automate, Power BI).
+ Strong understanding of Dataverse, connectors, and environment management.
+ Experience with Microsoft 365 services and Azure Active Directory.
+ Excellent problem-solving and communication skills.
+ Ability to work independently and manage multiple support requests.
**Preferred Qualifications:**
+ Experience with governance and administration of Power Platform environments.
+ Familiarity with DevOps practices and ALM for Power Platform.
+ Basic knowledge of scripting (PowerShell, JavaScript) is a plus.
+ Microsoft certifications (e.g., PL-900, PL-100, PL-200) are an asset.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
CAN, Ontario, Toronto, 200 Bloor Street East
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$75,880.00 CAD - $140,920.00 CAD
Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.
Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see - and discover that better can take you anywhere you want to go.
The **Power Platform Technical Analyst** will play a key role in ensuring the stability, reliability, and scalability of our Power Platform environment.
Increase usage of Power Platform globally including Copilot Studio AI Agent adoption requires additional expertise.
**Office location: Montreal - QC or Waterloo - ON or Toronto - ON or Halifax - Canada or Boston - USA**
**Work arrangement: Hybrid (3 days from Office, 2 days from Home);**
**Remote working option is not available.**
**Position Responsibilities:**
+ Platform Reliability Management & Troubleshooting
+ Investigate and resolve issues related to app performance, data integration, and automation failures.
+ Address issue and engage with users to povide Tier 2/3 support for Power Platform applications and flows.
+ Act as a liaison between business users and technical teams to ensure timely resolution of issues
+ Platform Maintenance
+ Monitor platform health, usage, and performance metrics.
+ Manage environment configurations, security roles, and data policies.
+ Perform routine audits and ensure compliance with governance standards.
+ Documentation & Knowledge Sharing
+ Maintain support documentation, FAQs, and troubleshooting guides.
+ Conduct training sessions and create user guides for business users.
+ Collaboration & Continuous Improvement
+ Work closely with developers, business analysts, and stakeholders to support ongoing enhancements.
+ Identify opportunities to streamline support processes and improve user experience.
**Required Qualifications:**
+ At least 5 years IT industry experience
+ Must have 2+ years of industry experience supporting Microsoft Power Platform (Power Apps, Power Automate, Power BI).
+ Strong understanding of Dataverse, connectors, and environment management.
+ Experience with Microsoft 365 services and Azure Active Directory.
+ Excellent problem-solving and communication skills.
+ Ability to work independently and manage multiple support requests.
**Preferred Qualifications:**
+ Experience with governance and administration of Power Platform environments.
+ Familiarity with DevOps practices and ALM for Power Platform.
+ Basic knowledge of scripting (PowerShell, JavaScript) is a plus.
+ Microsoft certifications (e.g., PL-900, PL-100, PL-200) are an asset.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
CAN, Ontario, Toronto, 200 Bloor Street East
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$75,880.00 CAD - $140,920.00 CAD
Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.
This advertiser has chosen not to accept applicants from your region.
2
Power Platform Technical Analyst
Waterloo, Ontario
Manulife
Posted 13 days ago
Job Viewed
Job Description
**The Opportunity**
Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see - and discover that better can take you anywhere you want to go.
The **Power Platform Technical Analyst** will play a key role in ensuring the stability, reliability, and scalability of our Power Platform environment.
Increase usage of Power Platform globally including Copilot Studio AI Agent adoption requires additional expertise.
**Office location: Montreal - QC or Waterloo - ON or Toronto - ON or Halifax - Canada or Boston - USA**
**Work arrangement: Hybrid (3 days from Office, 2 days from Home);**
**Remote working option is not available.**
**Position Responsibilities:**
+ Platform Reliability Management & Troubleshooting
+ Investigate and resolve issues related to app performance, data integration, and automation failures.
+ Address issue and engage with users to povide Tier 2/3 support for Power Platform applications and flows.
+ Act as a liaison between business users and technical teams to ensure timely resolution of issues
+ Platform Maintenance
+ Monitor platform health, usage, and performance metrics.
+ Manage environment configurations, security roles, and data policies.
+ Perform routine audits and ensure compliance with governance standards.
+ Documentation & Knowledge Sharing
+ Maintain support documentation, FAQs, and troubleshooting guides.
+ Conduct training sessions and create user guides for business users.
+ Collaboration & Continuous Improvement
+ Work closely with developers, business analysts, and stakeholders to support ongoing enhancements.
+ Identify opportunities to streamline support processes and improve user experience.
**Required Qualifications:**
+ At least 5 years IT industry experience
+ Must have 2+ years of industry experience supporting Microsoft Power Platform (Power Apps, Power Automate, Power BI).
+ Strong understanding of Dataverse, connectors, and environment management.
+ Experience with Microsoft 365 services and Azure Active Directory.
+ Excellent problem-solving and communication skills.
+ Ability to work independently and manage multiple support requests.
**Preferred Qualifications:**
+ Experience with governance and administration of Power Platform environments.
+ Familiarity with DevOps practices and ALM for Power Platform.
+ Basic knowledge of scripting (PowerShell, JavaScript) is a plus.
+ Microsoft certifications (e.g., PL-900, PL-100, PL-200) are an asset.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
CAN, Ontario, Toronto, 200 Bloor Street East
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$75,880.00 CAD - $140,920.00 CAD
Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.
Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see - and discover that better can take you anywhere you want to go.
The **Power Platform Technical Analyst** will play a key role in ensuring the stability, reliability, and scalability of our Power Platform environment.
Increase usage of Power Platform globally including Copilot Studio AI Agent adoption requires additional expertise.
**Office location: Montreal - QC or Waterloo - ON or Toronto - ON or Halifax - Canada or Boston - USA**
**Work arrangement: Hybrid (3 days from Office, 2 days from Home);**
**Remote working option is not available.**
**Position Responsibilities:**
+ Platform Reliability Management & Troubleshooting
+ Investigate and resolve issues related to app performance, data integration, and automation failures.
+ Address issue and engage with users to povide Tier 2/3 support for Power Platform applications and flows.
+ Act as a liaison between business users and technical teams to ensure timely resolution of issues
+ Platform Maintenance
+ Monitor platform health, usage, and performance metrics.
+ Manage environment configurations, security roles, and data policies.
+ Perform routine audits and ensure compliance with governance standards.
+ Documentation & Knowledge Sharing
+ Maintain support documentation, FAQs, and troubleshooting guides.
+ Conduct training sessions and create user guides for business users.
+ Collaboration & Continuous Improvement
+ Work closely with developers, business analysts, and stakeholders to support ongoing enhancements.
+ Identify opportunities to streamline support processes and improve user experience.
**Required Qualifications:**
+ At least 5 years IT industry experience
+ Must have 2+ years of industry experience supporting Microsoft Power Platform (Power Apps, Power Automate, Power BI).
+ Strong understanding of Dataverse, connectors, and environment management.
+ Experience with Microsoft 365 services and Azure Active Directory.
+ Excellent problem-solving and communication skills.
+ Ability to work independently and manage multiple support requests.
**Preferred Qualifications:**
+ Experience with governance and administration of Power Platform environments.
+ Familiarity with DevOps practices and ALM for Power Platform.
+ Basic knowledge of scripting (PowerShell, JavaScript) is a plus.
+ Microsoft certifications (e.g., PL-900, PL-100, PL-200) are an asset.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
CAN, Ontario, Toronto, 200 Bloor Street East
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$75,880.00 CAD - $140,920.00 CAD
Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.
This advertiser has chosen not to accept applicants from your region.
3
Power Platform Technical Analyst
Halifax, Nova Scotia
Manulife
Posted 13 days ago
Job Viewed
Job Description
**The Opportunity**
Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see - and discover that better can take you anywhere you want to go.
The **Power Platform Technical Analyst** will play a key role in ensuring the stability, reliability, and scalability of our Power Platform environment.
Increase usage of Power Platform globally including Copilot Studio AI Agent adoption requires additional expertise.
**Office location: Montreal - QC or Waterloo - ON or Toronto - ON or Halifax - Canada or Boston - USA**
**Work arrangement: Hybrid (3 days from Office, 2 days from Home);**
**Remote working option is not available.**
**Position Responsibilities:**
+ Platform Reliability Management & Troubleshooting
+ Investigate and resolve issues related to app performance, data integration, and automation failures.
+ Address issue and engage with users to povide Tier 2/3 support for Power Platform applications and flows.
+ Act as a liaison between business users and technical teams to ensure timely resolution of issues
+ Platform Maintenance
+ Monitor platform health, usage, and performance metrics.
+ Manage environment configurations, security roles, and data policies.
+ Perform routine audits and ensure compliance with governance standards.
+ Documentation & Knowledge Sharing
+ Maintain support documentation, FAQs, and troubleshooting guides.
+ Conduct training sessions and create user guides for business users.
+ Collaboration & Continuous Improvement
+ Work closely with developers, business analysts, and stakeholders to support ongoing enhancements.
+ Identify opportunities to streamline support processes and improve user experience.
**Required Qualifications:**
+ At least 5 years IT industry experience
+ Must have 2+ years of industry experience supporting Microsoft Power Platform (Power Apps, Power Automate, Power BI).
+ Strong understanding of Dataverse, connectors, and environment management.
+ Experience with Microsoft 365 services and Azure Active Directory.
+ Excellent problem-solving and communication skills.
+ Ability to work independently and manage multiple support requests.
**Preferred Qualifications:**
+ Experience with governance and administration of Power Platform environments.
+ Familiarity with DevOps practices and ALM for Power Platform.
+ Basic knowledge of scripting (PowerShell, JavaScript) is a plus.
+ Microsoft certifications (e.g., PL-900, PL-100, PL-200) are an asset.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**À propos de Manuvie et de John Hancock**
La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l'adresse .
**Manuvie est un employeur qui souscrit au principe de l'égalité d'accès à l'emploi**
Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d'attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d'un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l'ascendance, du lieu d'origine, de la couleur, de l'origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l'orientation sexuelle, des caractéristiques génétiques, du statut d'ancien combattant, de l'identité de genre, de l'expression de genre, de l'âge, de l'état matrimonial, de la situation de famille, d'une invalidité ou de tout autre motif protégé par la loi applicable.
Nous nous sommes donné comme priorité d'éliminer les obstacles à l'accès égalitaire à l'emploi. C'est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d'accommodement raisonnable dans le cadre du recrutement, écrivez à .
**Région de référence du salaire**
Toronto, siège social mondial (200 Bloor)
**Modalités de travail**
Hybride
**L'échelle salariale devrait se situer entre**
$75,880.00 CAD - $140,920.00 CAD
Si vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à pour obtenir l'échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l'expérience et l'éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l'entreprise et au rendement individuel.
Manuvie offre aux employés admissibles une vaste gamme d'avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d'aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d'épargne-retraite (y compris des régimes de rente et un programme international d'actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d'éducation et de conseils financiers. Notre généreux programme de congés rémunérés au Canada comprend les jours fériés, les congés annuels, les congés personnels et les congés de maladie, et nous offrons toute la gamme des congés autorisés prévus par la loi. Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à pour obtenir de plus amples renseignements sur les dispositions relatives aux congés rémunérés spécifiques aux États-Unis.
Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see - and discover that better can take you anywhere you want to go.
The **Power Platform Technical Analyst** will play a key role in ensuring the stability, reliability, and scalability of our Power Platform environment.
Increase usage of Power Platform globally including Copilot Studio AI Agent adoption requires additional expertise.
**Office location: Montreal - QC or Waterloo - ON or Toronto - ON or Halifax - Canada or Boston - USA**
**Work arrangement: Hybrid (3 days from Office, 2 days from Home);**
**Remote working option is not available.**
**Position Responsibilities:**
+ Platform Reliability Management & Troubleshooting
+ Investigate and resolve issues related to app performance, data integration, and automation failures.
+ Address issue and engage with users to povide Tier 2/3 support for Power Platform applications and flows.
+ Act as a liaison between business users and technical teams to ensure timely resolution of issues
+ Platform Maintenance
+ Monitor platform health, usage, and performance metrics.
+ Manage environment configurations, security roles, and data policies.
+ Perform routine audits and ensure compliance with governance standards.
+ Documentation & Knowledge Sharing
+ Maintain support documentation, FAQs, and troubleshooting guides.
+ Conduct training sessions and create user guides for business users.
+ Collaboration & Continuous Improvement
+ Work closely with developers, business analysts, and stakeholders to support ongoing enhancements.
+ Identify opportunities to streamline support processes and improve user experience.
**Required Qualifications:**
+ At least 5 years IT industry experience
+ Must have 2+ years of industry experience supporting Microsoft Power Platform (Power Apps, Power Automate, Power BI).
+ Strong understanding of Dataverse, connectors, and environment management.
+ Experience with Microsoft 365 services and Azure Active Directory.
+ Excellent problem-solving and communication skills.
+ Ability to work independently and manage multiple support requests.
**Preferred Qualifications:**
+ Experience with governance and administration of Power Platform environments.
+ Familiarity with DevOps practices and ALM for Power Platform.
+ Basic knowledge of scripting (PowerShell, JavaScript) is a plus.
+ Microsoft certifications (e.g., PL-900, PL-100, PL-200) are an asset.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**À propos de Manuvie et de John Hancock**
La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l'adresse .
**Manuvie est un employeur qui souscrit au principe de l'égalité d'accès à l'emploi**
Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d'attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d'un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l'ascendance, du lieu d'origine, de la couleur, de l'origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l'orientation sexuelle, des caractéristiques génétiques, du statut d'ancien combattant, de l'identité de genre, de l'expression de genre, de l'âge, de l'état matrimonial, de la situation de famille, d'une invalidité ou de tout autre motif protégé par la loi applicable.
Nous nous sommes donné comme priorité d'éliminer les obstacles à l'accès égalitaire à l'emploi. C'est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d'accommodement raisonnable dans le cadre du recrutement, écrivez à .
**Région de référence du salaire**
Toronto, siège social mondial (200 Bloor)
**Modalités de travail**
Hybride
**L'échelle salariale devrait se situer entre**
$75,880.00 CAD - $140,920.00 CAD
Si vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à pour obtenir l'échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l'expérience et l'éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l'entreprise et au rendement individuel.
Manuvie offre aux employés admissibles une vaste gamme d'avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d'aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d'épargne-retraite (y compris des régimes de rente et un programme international d'actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d'éducation et de conseils financiers. Notre généreux programme de congés rémunérés au Canada comprend les jours fériés, les congés annuels, les congés personnels et les congés de maladie, et nous offrons toute la gamme des congés autorisés prévus par la loi. Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à pour obtenir de plus amples renseignements sur les dispositions relatives aux congés rémunérés spécifiques aux États-Unis.
This advertiser has chosen not to accept applicants from your region.
4
Power Platform Technical Analyst
Halifax, Nova Scotia
Manulife
Posted 13 days ago
Job Viewed
Job Description
**The Opportunity**
Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see - and discover that better can take you anywhere you want to go.
The **Power Platform Technical Analyst** will play a key role in ensuring the stability, reliability, and scalability of our Power Platform environment.
Increase usage of Power Platform globally including Copilot Studio AI Agent adoption requires additional expertise.
**Office location: Montreal - QC or Waterloo - ON or Toronto - ON or Halifax - Canada or Boston - USA**
**Work arrangement: Hybrid (3 days from Office, 2 days from Home);**
**Remote working option is not available.**
**Position Responsibilities:**
+ Platform Reliability Management & Troubleshooting
+ Investigate and resolve issues related to app performance, data integration, and automation failures.
+ Address issue and engage with users to povide Tier 2/3 support for Power Platform applications and flows.
+ Act as a liaison between business users and technical teams to ensure timely resolution of issues
+ Platform Maintenance
+ Monitor platform health, usage, and performance metrics.
+ Manage environment configurations, security roles, and data policies.
+ Perform routine audits and ensure compliance with governance standards.
+ Documentation & Knowledge Sharing
+ Maintain support documentation, FAQs, and troubleshooting guides.
+ Conduct training sessions and create user guides for business users.
+ Collaboration & Continuous Improvement
+ Work closely with developers, business analysts, and stakeholders to support ongoing enhancements.
+ Identify opportunities to streamline support processes and improve user experience.
**Required Qualifications:**
+ At least 5 years IT industry experience
+ Must have 2+ years of industry experience supporting Microsoft Power Platform (Power Apps, Power Automate, Power BI).
+ Strong understanding of Dataverse, connectors, and environment management.
+ Experience with Microsoft 365 services and Azure Active Directory.
+ Excellent problem-solving and communication skills.
+ Ability to work independently and manage multiple support requests.
**Preferred Qualifications:**
+ Experience with governance and administration of Power Platform environments.
+ Familiarity with DevOps practices and ALM for Power Platform.
+ Basic knowledge of scripting (PowerShell, JavaScript) is a plus.
+ Microsoft certifications (e.g., PL-900, PL-100, PL-200) are an asset.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Giới thiệu về Manulife và John Hancock**
Tập đoàn Manulife Financial là nhà cung cấp dịch vụ tài chính quốc tế hàng đầu giúp mọi người quyết định dễ dàng hơn và có cuộc sống vẹn toàn hơn. Để tìm hiểu thêm về chúng tôi, hãy truy cập .
**Manulife là Nhà sử dụng lao động không phân biệt đối xử**
Tại Manulife/John Hancock, chúng tôi luôn đón nhận sự đa dạng. Chúng ta cố gắng thu hút, phát triển và duy trì lực lượng lao động đa dạng tương tự như những khách hàng mà chúng ta phục vụ, đồng thời thúc đẩy một môi trường làm việc hòa nhập, đề cao thế mạnh của từng nền văn hóa và cá nhân. Chúng ta cam kết tuyển dụng, duy trì, thăng tiến và trả lương một cách công bằng. Đồng thời, chúng ta quản lý tất cả các hoạt động và chương trình của mình mà không phân biệt đối xử dựa trên chủng tộc, dòng họ, xuất thân, màu da, nguồn gốc dân tộc, quyền công dân, tôn giáo hoặc tín ngưỡng tôn giáo, đức tin, giới tính (bao gồm phụ nữ mang thai và các tình trạng liên quan đến mang thai), xu hướng tính dục, đặc điểm di truyền, tình trạng cựu chiến binh, bản dạng giới, biểu hiện giới, tuổi tác, tình trạng hôn nhân, tình trạng gia đình, khuyết tật hoặc bất kỳ căn cứ nào khác được pháp luật hiện hành bảo vệ.
Ưu tiên của chúng ta là loại bỏ các rào cản để đem lại cơ hội tiếp cận việc làm bình đẳng. Đại diện Bộ phận Nhân sự sẽ làm việc với những ứng viên có yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển. Tất cả thông tin được chia sẻ trong quá trình yêu cầu điều chỉnh sẽ được lưu trữ và sử dụng tuân theo pháp luật hiện hành và chính sách của Manulife/John Hancock. Để yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển, hãy liên hệ với .
**Referenced Salary Location**
CAN, Ontario, Toronto, 200 Bloor Street East
**Working Arrangement**
Kết hợp
**Salary range is expected to be between**
$75,880.00 CAD - $140,920.00 CAD
If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see - and discover that better can take you anywhere you want to go.
The **Power Platform Technical Analyst** will play a key role in ensuring the stability, reliability, and scalability of our Power Platform environment.
Increase usage of Power Platform globally including Copilot Studio AI Agent adoption requires additional expertise.
**Office location: Montreal - QC or Waterloo - ON or Toronto - ON or Halifax - Canada or Boston - USA**
**Work arrangement: Hybrid (3 days from Office, 2 days from Home);**
**Remote working option is not available.**
**Position Responsibilities:**
+ Platform Reliability Management & Troubleshooting
+ Investigate and resolve issues related to app performance, data integration, and automation failures.
+ Address issue and engage with users to povide Tier 2/3 support for Power Platform applications and flows.
+ Act as a liaison between business users and technical teams to ensure timely resolution of issues
+ Platform Maintenance
+ Monitor platform health, usage, and performance metrics.
+ Manage environment configurations, security roles, and data policies.
+ Perform routine audits and ensure compliance with governance standards.
+ Documentation & Knowledge Sharing
+ Maintain support documentation, FAQs, and troubleshooting guides.
+ Conduct training sessions and create user guides for business users.
+ Collaboration & Continuous Improvement
+ Work closely with developers, business analysts, and stakeholders to support ongoing enhancements.
+ Identify opportunities to streamline support processes and improve user experience.
**Required Qualifications:**
+ At least 5 years IT industry experience
+ Must have 2+ years of industry experience supporting Microsoft Power Platform (Power Apps, Power Automate, Power BI).
+ Strong understanding of Dataverse, connectors, and environment management.
+ Experience with Microsoft 365 services and Azure Active Directory.
+ Excellent problem-solving and communication skills.
+ Ability to work independently and manage multiple support requests.
**Preferred Qualifications:**
+ Experience with governance and administration of Power Platform environments.
+ Familiarity with DevOps practices and ALM for Power Platform.
+ Basic knowledge of scripting (PowerShell, JavaScript) is a plus.
+ Microsoft certifications (e.g., PL-900, PL-100, PL-200) are an asset.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Giới thiệu về Manulife và John Hancock**
Tập đoàn Manulife Financial là nhà cung cấp dịch vụ tài chính quốc tế hàng đầu giúp mọi người quyết định dễ dàng hơn và có cuộc sống vẹn toàn hơn. Để tìm hiểu thêm về chúng tôi, hãy truy cập .
**Manulife là Nhà sử dụng lao động không phân biệt đối xử**
Tại Manulife/John Hancock, chúng tôi luôn đón nhận sự đa dạng. Chúng ta cố gắng thu hút, phát triển và duy trì lực lượng lao động đa dạng tương tự như những khách hàng mà chúng ta phục vụ, đồng thời thúc đẩy một môi trường làm việc hòa nhập, đề cao thế mạnh của từng nền văn hóa và cá nhân. Chúng ta cam kết tuyển dụng, duy trì, thăng tiến và trả lương một cách công bằng. Đồng thời, chúng ta quản lý tất cả các hoạt động và chương trình của mình mà không phân biệt đối xử dựa trên chủng tộc, dòng họ, xuất thân, màu da, nguồn gốc dân tộc, quyền công dân, tôn giáo hoặc tín ngưỡng tôn giáo, đức tin, giới tính (bao gồm phụ nữ mang thai và các tình trạng liên quan đến mang thai), xu hướng tính dục, đặc điểm di truyền, tình trạng cựu chiến binh, bản dạng giới, biểu hiện giới, tuổi tác, tình trạng hôn nhân, tình trạng gia đình, khuyết tật hoặc bất kỳ căn cứ nào khác được pháp luật hiện hành bảo vệ.
Ưu tiên của chúng ta là loại bỏ các rào cản để đem lại cơ hội tiếp cận việc làm bình đẳng. Đại diện Bộ phận Nhân sự sẽ làm việc với những ứng viên có yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển. Tất cả thông tin được chia sẻ trong quá trình yêu cầu điều chỉnh sẽ được lưu trữ và sử dụng tuân theo pháp luật hiện hành và chính sách của Manulife/John Hancock. Để yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển, hãy liên hệ với .
**Referenced Salary Location**
CAN, Ontario, Toronto, 200 Bloor Street East
**Working Arrangement**
Kết hợp
**Salary range is expected to be between**
$75,880.00 CAD - $140,920.00 CAD
If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
This advertiser has chosen not to accept applicants from your region.
5
Power Platform Technical Analyst
Halifax, Nova Scotia
Manulife
Posted 13 days ago
Job Viewed
Job Description
**The Opportunity**
Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see - and discover that better can take you anywhere you want to go.
The **Power Platform Technical Analyst** will play a key role in ensuring the stability, reliability, and scalability of our Power Platform environment.
Increase usage of Power Platform globally including Copilot Studio AI Agent adoption requires additional expertise.
**Office location: Montreal - QC or Waterloo - ON or Toronto - ON or Halifax - Canada or Boston - USA**
**Work arrangement: Hybrid (3 days from Office, 2 days from Home);**
**Remote working option is not available.**
**Position Responsibilities:**
+ Platform Reliability Management & Troubleshooting
+ Investigate and resolve issues related to app performance, data integration, and automation failures.
+ Address issue and engage with users to povide Tier 2/3 support for Power Platform applications and flows.
+ Act as a liaison between business users and technical teams to ensure timely resolution of issues
+ Platform Maintenance
+ Monitor platform health, usage, and performance metrics.
+ Manage environment configurations, security roles, and data policies.
+ Perform routine audits and ensure compliance with governance standards.
+ Documentation & Knowledge Sharing
+ Maintain support documentation, FAQs, and troubleshooting guides.
+ Conduct training sessions and create user guides for business users.
+ Collaboration & Continuous Improvement
+ Work closely with developers, business analysts, and stakeholders to support ongoing enhancements.
+ Identify opportunities to streamline support processes and improve user experience.
**Required Qualifications:**
+ At least 5 years IT industry experience
+ Must have 2+ years of industry experience supporting Microsoft Power Platform (Power Apps, Power Automate, Power BI).
+ Strong understanding of Dataverse, connectors, and environment management.
+ Experience with Microsoft 365 services and Azure Active Directory.
+ Excellent problem-solving and communication skills.
+ Ability to work independently and manage multiple support requests.
**Preferred Qualifications:**
+ Experience with governance and administration of Power Platform environments.
+ Familiarity with DevOps practices and ALM for Power Platform.
+ Basic knowledge of scripting (PowerShell, JavaScript) is a plus.
+ Microsoft certifications (e.g., PL-900, PL-100, PL-200) are an asset.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
CAN, Ontario, Toronto, 200 Bloor Street East
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$75,880.00 CAD - $140,920.00 CAD
Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.
Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see - and discover that better can take you anywhere you want to go.
The **Power Platform Technical Analyst** will play a key role in ensuring the stability, reliability, and scalability of our Power Platform environment.
Increase usage of Power Platform globally including Copilot Studio AI Agent adoption requires additional expertise.
**Office location: Montreal - QC or Waterloo - ON or Toronto - ON or Halifax - Canada or Boston - USA**
**Work arrangement: Hybrid (3 days from Office, 2 days from Home);**
**Remote working option is not available.**
**Position Responsibilities:**
+ Platform Reliability Management & Troubleshooting
+ Investigate and resolve issues related to app performance, data integration, and automation failures.
+ Address issue and engage with users to povide Tier 2/3 support for Power Platform applications and flows.
+ Act as a liaison between business users and technical teams to ensure timely resolution of issues
+ Platform Maintenance
+ Monitor platform health, usage, and performance metrics.
+ Manage environment configurations, security roles, and data policies.
+ Perform routine audits and ensure compliance with governance standards.
+ Documentation & Knowledge Sharing
+ Maintain support documentation, FAQs, and troubleshooting guides.
+ Conduct training sessions and create user guides for business users.
+ Collaboration & Continuous Improvement
+ Work closely with developers, business analysts, and stakeholders to support ongoing enhancements.
+ Identify opportunities to streamline support processes and improve user experience.
**Required Qualifications:**
+ At least 5 years IT industry experience
+ Must have 2+ years of industry experience supporting Microsoft Power Platform (Power Apps, Power Automate, Power BI).
+ Strong understanding of Dataverse, connectors, and environment management.
+ Experience with Microsoft 365 services and Azure Active Directory.
+ Excellent problem-solving and communication skills.
+ Ability to work independently and manage multiple support requests.
**Preferred Qualifications:**
+ Experience with governance and administration of Power Platform environments.
+ Familiarity with DevOps practices and ALM for Power Platform.
+ Basic knowledge of scripting (PowerShell, JavaScript) is a plus.
+ Microsoft certifications (e.g., PL-900, PL-100, PL-200) are an asset.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
CAN, Ontario, Toronto, 200 Bloor Street East
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$75,880.00 CAD - $140,920.00 CAD
Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Analyst - Land Software
Calgary, Alberta
Pandell - An ESG Company
Posted today
Job Viewed
Job Description
Job Description
Job Description
Picture this: a project’s moving fast, deadlines are tight, and the data looks like a tangled ball of yarn. Most people see a mess. You see patterns. You are the calm in the chaos, the detail-catcher, the problem-smoother, the one who won’t let anything slip through the cracks.
You enjoy turning messy land data into something clean and reliable-- like snapping the final piece into a puzzle. That mix of technical thinking, clear communication, and natural coordination is just how you work best.
Maybe you’ve even built part of your career in land, but now you’re ready for a new challenge. A fresh way to put your knowledge to work in software, where your industry expertise and problem-solving skills can make a real difference for clients and teammates alike.
That’s where this role comes in. We’re looking for a Technical Analyst - Land Software who thrives where technical expertise meets people skills, and who’s excited to help turn complex land data into clarity.
About Us:
At Pandell-ESG, We are a leader in delivering Software-as-a-Service (SaaS) products and services to 500+ energy companies in Canada and the United States. Our customers range from startups to major enterprises throughout the energy sector.
Our cloud-hosted product suites help finance, land, and operations teams run their business more effectively, while our enterprise division builds and manages large-scale web portal applications that facilitate work across organizations.
Our product developers, service specialists, and customer support teams are united by a single purpose: Crafting the Future of Energy Software.
Life at Pandell-ESG
Picture this: a workplace where what you do actually matters, your voice is heard, and your teammates are some of the smartest, kindest, and funniest people you’ll ever meet. That’s Pandell-ESG.
We're a fast-moving, high-performing software company filled with talented, purpose-driven individuals. Our culture is challenging, rewarding, and fun. Diversity, equity, and inclusion are part of who we are- we want you to show up as your authentic self, and we’ll back you with the trust, tools, and flexibility to do your best work.
About Our Project Services Team:
Grow with the best! Pandell's Project Services team is a fast-moving, close-knit team responsible for facilitating the implementation of the Pandell suite of 12+ product groups. They are problem-solvers, data wranglers, and collaborators who thrive on making software work beautifully for our clients.
Requirements
What You’ll Do:- Work directly with clients to understand their land data and business requirements.
- Analyze land datasets and design standard conversion rules for migrations.
- Build source-to-target mapping documents that show how data will move from legacy systems into Pandell software.
- Write clear, concise documentation to support data conversion specialists and stakeholders.
- Participate in testing and quality assurance to ensure accurate, reliable data conversions.
- Provide technical support to clients during and after implementations.
- Build your knowledge of land terminology, industry practices, and software best practices.
- Partner with leadership to recommend and implement process improvements.
EPIC Essentials- You embody Pandell-ESG’s core values:
- Excellence : Deliver your best, every time.
- Passion : Show how much you care each day.
- Integrity: Do the right thing (even when no one’s looking).
- Collaboration: work together to succeed together.
And on top of that:
- Land management expertise (5+ years preferred).
- Strong SQL skills for data mapping, validation, and quality assurance.
- Experience with databases, data conversions, and project lifecycles .
- Proficiency in Excel, Word , and collaboration tools like Jira and Confluence .
- Excellent analytical and problem-solving skills (you spot details others miss).
- Strong organizational and time-management skills in fast-paced environments.
- Ability to multitask and coordinate across cross-functional teams (analysts, developers, QA, data specialists).
- A proactive, self-starter attitude (you take initiative and make things happen).
- Experience working directly with land management software .
- Background in the land industry .
- Industry knowledge in oil & gas or renewables .
- Exposure to SaaS product implementations .
Benefits
BenefitsWhat’s In It for You?At Pandell-ESG, we believe in creating a workplace where you can do your best work while enjoying meaningful projects and a strong sense of belonging . Here’s just a few things we offer:
- Work from home or office flexibility - choose where you work best!
- Flexible hours to support your work-life balance
- Competitive benefits package, including 100% dental reimbursement
- Retirement Savings Plan with company matching
- Training budget and professional development programs to help keep you sharp
- Fully stocked kitchen at the office with everything from healthy meal options to sweet treats, plus a variety of caffeinated and non-caffeinated drinks to keep you fueled through the day
- A fun and engaging culture, with virtual and in-person social events, learning opportunities, and a games room and lounge (we pride ourselves on having something for everyone!)
- A wellness budget to support your version of wellbeing- however that looks for you!
Apply today and let’s Craft the Future of Energy Software together
This advertiser has chosen not to accept applicants from your region.
7
Tier 2 Technical Analyst
Edmonton, Alberta
Accurate Network Services
Posted today
Job Viewed
Job Description
Job Description
Job Description
Salary: $27-$32 per hour
Accurate Network Services Inc. is on the hunt for a master-class Service Desk Technical Analyst to join our team.
The person who holds this role is the voice at the end of the line providing awesomenot to mention criticalcustomer support. As the core of the Accurate Service Desk, we count on you to create an incredible customer experience by troubleshooting the issues that arise in a timely and effective manner.
As a Technical Analyst at Accurate, you will be working with a small team of techs to support a select group of clients. We use Autotask to track tickets and time worked, and well provide ample training on how the mechanics of the system work.
This is a full-time position (weekdays from 8:00 am to 4:30 pm) with some after-hours and weekend work. You will be required to take part in an on-call rotation to respond to client after-hours emergency calls (approximately one week every 18 weeks). This role is primarily based out of the office, however there may be occasional onsite work at our clients locations.
Key Accountabilities
Bring tickets to resolution to minimize the client downtime working remotely and going onsite to the clients location, as needed.
Ask for help or escalate tickets as needed.
Communicate with the client at each stage of the ticket.
Answer client calls from the team phone queue.
Update our documentation with every ticket to maintain up-to-date and accurate client information.
Qualifications & Experience
Minimum of one years' experience:
o Providing remote or deskside IT Support
o Administrating and troubleshooting Windows 10/11 Devices
o Administrating and troubleshooting Microsoft 365 and Azure environments
o Administrating and troubleshooting Line of Business applications
o Administrating and troubleshooting Printers & SMTP settings
o Troubleshooting Network issues
Strong communication skills to work with vendors and clients directly
Strong problem solving skills
A valid drivers license and reliable vehicle
Why Choose Accurate?
Generous professional development program
Active Social Committee with events you can write home about
Health Spending Account
Multiple opportunities for growth (we promote based on skillnot tenure or bureaucracy)
About Us
Accurate Network Services Inc. is an Alberta-based managed service provider focused on common sense, practical IT solutions for small and medium-sized businesses. Weve been in business since 2008, growing from a one-man-shop run primarily out of the back of a car to the 40+ person company we are today. We care a lot about providing quality service to our customers, and as a result, we have grown almost entirely through word of mouth and referrals.
This advertiser has chosen not to accept applicants from your region.
8