63 Solutions Engineer jobs in Canada

Job Description

bout Ask-AI:

Ask-AI is an Enterprise AI platform designed to transform how organizations equip their employees and serve their customers. Ask-AI provides a single platform that allows companies to connect a variety of knowledge sources (Docs, Comms, Tickets, KBs, etc.) and build out an array of use cases using generative AI (Employee Assistant, Customer Self-Service, Voice of Customer, Account Analysis, Knowledge Base, AI Apps, etc.).

By leveraging Ask-AI, enterprise teams are able to set a foundational AI strategy that satisfies use cases across multiple departments, avoids tool sprawl, and helps consolidate their tech stack.

Ask-AI is a series A company that has found significant traction growing 3X YoY, a 97% GRR, and a 75% WAU:MAU ratio (similar to Slack).

Founded by Alon Talmor, an PhD in AI/NLP and a former Chief Data Scientist at Salesforce, the company is supported by a team of leading NLP PhDs and Professors and has offices in Toronto and Tel Aviv, positioning it for continued growth.

About the Role

We’re hiring a Solutions Engineer to own the technical and operational success of our customers from pre-sale through post-sale . This is a full-lifecycle role : you’ll run POVs, lead onboarding, configure and tune AI workflows, and drive real adoption and expansion outcomes.

This is not a demo jockey role. You will be embedded with customers to make AI work in production — configuring integrations, managing agent performance, solving real workflow problems, and proving value.

What You’ll Do

• Partner with AEs to run high-impact POVs (proof-of-value pilots)
• Own technical validation: data mapping, light integrations, prompt setup, outcome measurement
• Be the technical face of the company in pre-sale cycles
• Own onboarding: configure AI workflows, connect integrations, ensure functional go-live
• Drive activation: monitor AI output quality, guide user enablement, tune prompts and logic
• Prove and communicate value: track impact metrics, partner with AE and Value team on expansions
• Retain ownership of technical success through renewals

Who You Are

• AI-fluent: You understand how AI models work (prompting, edge cases, accuracy, drift) and can speak confidently about them with customers.You stay ahead of AI trends, experiment with the latest tools and techniques, and aren't afraid to hack together fast, creative solutions to demonstrate what’s possible. You know that delivering AI in the wild takes iteration, curiosity, and a builder’s mindset.
• Technical: You’re comfortable reading API docs, debugging JSON payloads, writing basic SQL, and working hands-on with data.
• Operational: You can map a customer’s workflow, translate it into a system configuration, and drive the changes needed to make AI stick.
• Customer-facing: You can lead a technical working session and hold the room in an executive QBR.
• Outcome-oriented: You don’t just deliver tasks—you deliver successful, referenceable deployments that grow.

Experience We’re Looking For

• 2–4 years in a solutions engineering, technical consulting, TAM, or implementation role at a SaaS, AI, automation, or consulting firm
• Experience working directly with AI powered products, workflow automation platforms, and GTM systems (e.g., Salesforce, Zendesk, Intercom, Atlassian, Gong)
• Strong working knowledge of API integrations — including how to read API docs, test endpoints, structure payloads, and debug authentication or schema issues
• Familiarity with SaaS delivery models, including onboarding, post-sale deployment, and customer success workflows
• Ability to independently manage technical customer projects end-to-end — from pre-sale pilots to full production delivery and ongoing optimization

Why This Role Matters

We’re an AI-native platform used by GTM and CX teams in modern B2B SaaS companies. Our customers trust us to leverage AI to transform how their customer facing teams operate. This role is the tip of the spear in making that real. You’re the difference between a cool demo and a live deployment that drives revenue.

Job Description

About DNAstack

DNAstack’s mission is to accelerate precision medicine and research by making complex biomedical data more accessible, interoperable, and actionable. We build innovative software that helps researchers, clinicians, and institutions derive insights and improve health outcomes. We’re proud to support global data sharing and scientific discovery while maintaining a deep commitment to privacy and security.

As a Senior Solutions Engineer, you will be a linchpin in bridging customer success with engineering excellence. You’ll work closely with stakeholders across product, engineering, BD, and external partners to deliver technical solutions that meet our clients’ evolving needs. This includes onboarding key large-scale initiatives and providing front-line technical support for customers.

You’ll thrive in this role if you’re an adaptable problem-solver, excellent communicator, and passionate about helping customers succeed with sophisticated technology in a fast-paced, mission-driven environment.
 

• Lead technical onboarding of DNAstack solutions by gathering customer requirements, designing tailored implementations, and coordinating timelines across teams.
• Act as the primary technical point of contact for customers, providing hands-on support, advanced troubleshooting, and ensuring the long-term success of active deployments.
• Develop and maintain training materials and onboarding guides, deliver training, webinars, and workshops to support scalable customer adoption and internal knowledge-sharing.
• Support sales and business development efforts by delivering product demos, leading proof‑of‑concept engagements, contributing to RFI/SOW responses, and validating feasibility of custom requests.
• Collaborate cross-functionally with product, engineering, and customer teams to improve solution delivery, influence roadmap decisions, and close experience gaps.
• Advocate for operational excellence by identifying ways to streamline processes, maintain technical standards, and scale services across customers and projects.

• 5+ years in a Solutions Engineering, Customer Engineering, or Technical Support role.
• Strong communicator able to translate between executive, scientific, and engineering stakeholders.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Excellent organizational skills and ability to manage multiple ongoing projects.
• Bachelor's degree in Computer Science, Engineering, Bioinformatics, or a related field.
• Proficiency with modern cloud infrastructure and tooling:
  • Public cloud environments (AWS, Azure, GCP)
  • Bash
  • Python/Jupyter Notebooks
  • REST APIs, SQL and relational databases
  • Kubernetes, Helm, Terraform, Datadog
• Eligibility to obtain Canadian security clearance (required for select public‑sector projects).

• Familiarity with secure data sharing platforms, clinical research environments, or data curation.
• Experience working directly with public sector or healthcare clients.
• Ability to write or maintain ETL/data scripts and contribute feedback to product teams.
• Experience with genomics or health data is highly desirable.

Why Join DNAstack?

• Work on meaningful projects that help improve patient outcomes.
• Be part of a collaborative, mission-driven team in a growing startup.
• Flexible hours and remote-friendly culture.
• Competitive salary, benefits, and stock options.
• Opportunity to contribute to open science and global data-sharing efforts.

If this role sounds like a fit—and you’re excited to help shape the future of genomic medicine—we’d love to hear from you. Send us your resume and a short note about why you’re interested.

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Job Description

Strength in Trust

OneTrust's mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.

The Challenge

We're looking for a Sr. Solutions Engineer (SE) based in Chicago who will report to the Director of Solutions Engineering. In this role, you will help increase our sales and business by sharing your technical expertise and assessing our OneTrust platform for prospective customers. You will also help us stay distinct from our competitors.

Your Mission

• Be the go-to person for joining different systems when big sales opportunities come up. Your job will include making and showing proposals, answering RFPs, and giving tailored demonstrations. These demos will show how OneTrust's systems can be linked to meet client objectives.
• Instrumental in technical deep dive discussions to architect integrations and advise customers on best practices
• Support Sales Teams with client meetings, presentations, and custom integration design options
• Coordinates with internal R&D, technical integrations, and partner integrations teams to stay on top of product capabilities as well as future direction
• Perform custom evaluations, known as proof-of-concept, to demonstrate how OneTrust's integrations meet client objectives.
• You will clearly understand the privacy industry, including the regulatory environment, and will use this knowledge to support all of the primary responsibilities. To thrive in this role, you will keep up with industry trends, competitive landscape and customer needs.

You Are

You will clearly understand the privacy industry, including the regulatory environment, and will use this knowledge to support all of the primary responsibilities. To thrive in this role, you will keep up with industry trends, competitive landscape, and customer needs.

Your Experience Includes

• Has sales skills, can set up software, and demonstrate its functions. Must have a Bachelor's degree in Computer Science, Engineering, or a related area.
• 3-7 years of relevant experience, ideally in the technology industry and/or an Enterprise Cloud-based Software company 
• Expertise in implementing software products or solutions to enterprise companies
• Hands on experience with REST APIs, JavaScript, FreeMarker, HTML, CSS. Powershell scripting, ASP.NET, and C# experience a plus.
• Experience working with Docker, and OpenShift
• Advanced knowledge of web applications, SaaS architecture, cloud computing and programming
• Ability to build relationships across stakeholders in R&D, marketing, sales and engineering
• Robust entrepreneurial skills to thrive in a complex and rapidly evolving environment
• Willingness to travel, as job requires (Estimated 25%)

For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.

Salary Range

$90,000—$120,000 CAD

Where we Work

We are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.

As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Check out the following to learn more about OneTrust and its people:

• OneTrust Careers on YouTube
• @LifeatOneTrust on Instagram

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

Job Description

Life at Plume

At Plume, we believe that technology isn't about moving faster, it's about making life's moments better. Which is why we've built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale.

We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We're expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data.

With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can't do it exceptionally well, we don't do it. It's how we've assembled a team of world-class builders, thinkers, and doers. And it's how we're reinventing what's possible every day.

Please note that this is a hybrid position, requiring 3 days a week of work in our customer's Toronto office. We're looking for candidates who are within a commutable distance.

Overview
This is a technical role, providing support to Plume's Enterprise customers and their technical teams. You will be solving challenging problems daily using cutting-edge technologies and advanced architectural patterns involving distributed systems, reactive streaming, and stateful services. You'll deliver end-to-end solutions involving CPEs with OpenSync embedded into Plume's cloud platform and beyond.

This is a high-impact, customer-facing role with strong growth potential and will put your software engineering skills to the test. The role also spans project/account management, feature design, implementation coordination, and process definition. You'll be responsible for developing and maintaining deep expertise in customers' systems and processes as they relate to the Plume platform.

As a Sr. Customer Solutions Engineer you will serve as the primary technical point of contact—triaging issues, helping define new feature requirements, coordinating cross-functional teams, and representing key platform components such as Pods, Gateway Devices, APIs, data, roadmaps, and firmware integrations. Your goal: ensure successful deployment, support, and customer satisfaction.

Responsibilities:

• Work closely with Service Providers, Enterprise customers, and their technical teams to understand technical issues and coordinate resolution within Plume.
• Provide both strategic and day-to-day technical expertise and support for assigned accounts.
• Participate in all stages of the software design lifecycle working in multi-disciplinary teams spanning cloud, embedded devices, front-end web/mobile, data, and product.
• Write clean, maintainable code, and perform peer code reviews.
• Solve complex scale, integration, and architectural problems.
• Act as the technical liaison between Plume and third-party vendors such as ODMs, chipset vendors, and software partners.
• Identify Platform API product enhancement opportunities based on support trends.
• Provide post-sales technical support and guidance for Platform API users.
• Respond to setup-related and how-to questions from Platform API users.
• Lead diagnosis, troubleshooting, and in-depth testing of difficult-to-reproduce issues.
• Facilitate cross-functional customer experience review sessions with Product and Engineering.
• Offer clear, actionable recommendations for product improvements and help prioritize them.
• Collaborate on defining requirements and driving the development and deployment of new features.
• Help create processes and documentation for the TAM team
• Serve as a Subject Matter Expert for the Plume platform.

Qualifications:

• Education Requirements: BS/MS/PhD in Computer Science, Electrical Engineering or related technical field.
• Equivalent practical experience is also considered.

Experience:

• Strong experience in a client-facing technical role with an emphasis on high-quality documentation.
• Experience working on cloud applications and supporting REST APIs.
• Passion for solving problems and advocating for customer success in a dynamic, technical environment.
• Ability to learn new technologies quickly
• Excellent customer service and communication skills in variety of forms (written, conference calls, in-person)
• Proven ability to work independently and collaboratively.
• Excellent analytical and organizational abilities

Required Skills:

• Effective team player with strong verbal and written technical communication.
• Hands-on experience managing projects involving Gateway and CPE devices.
• Skilled in triaging issues and managing communication across multi-vendor technical and product teams.
• In-depth understanding of cloud computing architecture including IaaS, PaaS, and SaaS delivery models.
• Proficient in network management and troubleshooting tools such as Serial, SSH, Telnet, Wireshark, tcpdump, NAT, Firewall, IPSec, and IPtables.
• Knowledgeable in LAN/WAN technologies, including switching and routing.
• Understanding of cloud technology components such as virtualization, networking, applications, and APIs.
• Good understanding of wireless technologies like 802.11a/b/c/g/n/ac/ax.
• Experience using Jira, Confluence, Slack for managing technical projects.
• High proficiency in writing idiomatic code in C/C++, Java, or Scala.
• Strong understanding of algorithms, data structures, object-oriented programming, and embedded systems.
• Experience with WiFi access points, OpenWRT, RDK, or OpenSync platforms is a plus.

Preferred Certifications:

• CCNA/CCNP, CWNA/CWSP or similar
• AWS Certified Solutions Architect
• PMP (Project Management Professional)
• ITIL Foundation or higher

About Plume

As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world's largest such as Comcast, Charter, Liberty Global, and J:COM.

Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume's software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture.

Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.

Job DescriptionJob SummaryJob DescriptionWhat is the opportunity? Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.We’re seeking a Lead Data Solutions Engineer focused on building and scaling data-driven systems that enable advanced analytics, machine learning, and impactful business decisions. You will play a key role in shaping our next-generation trading decisioning and risk management platform, and lead by example in applying sound architectural thinking, engineering rigor, and technical mentorship. This role combines data engineering, MLOps and front-end development, offering a unique opportunity to work across entire Data and ML pipeline.What will you do? Lead by Doing: Design, build, and review scalable data pipelines, analytics platforms, and ML systems. This is a hands-on role with end-to-end ownership, with significant time doing coding.Set Technical Direction: Define and promote best practices in data and ML engineering. Evaluate emerging technologies and guide adoption to drive innovation.Partner Cross-Functionally: Work closely with data scientists, business leaders, and IT teams to understand needs and translate them into technical solutions.Deliver at Scale: Ensure projects are executed with high quality, on time, and aligned with business goals. Proactively identify risks and enforce compliance standards, especially around data governance and security.What do you need to succeed? Must Have:7+ years of experience in designing and building high performance data- heavy backend applications with deep understanding of distributed systems.5 + years hands on experience with big data tools (e.g. Apache Spark/Hadoop/ AWS Glue/ AWS EMR/Snowflake/Azure Databricks/Azure Data Factory)Strong understanding of the ML lifecycle and MLOps practices, including model deployment, monitoring, and CI/CD pipelines.Proven experience in cloud platforms like AWS or Azure, with knowledge of scalable architecture patterns.Familiarity of front-end frameworks (e.g. React, Angular) and backend frameworks like FastAPI, Flask, Node.js, Spring boot.Excellent communication skills—able to clearly explain complex technical concepts to both technical and non-technical audiences.Bachelor’s degree in computer science, Engineering, or a related field; Master's or PhD preferred.Nice to Have:Hands-on experience with AWS SageMaker, LLM deploymentsExperience in full-stack developmentWhat’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing team.Opportunities to do challenging work and take on progressively greater accountabilities   Access to a variety of job opportunities across business and geographies.#LI-Post#LI-PK#TECHPJJob SkillsAmazon Sagemaker, Apache Airflow, Apache Hadoop, Apache Kafka, Apache Spark, AWS Ecosystem, Big Data, Deep Learning, Distributed Systems, Generative AI, Grafana, Large Language Models (LLMs), Machine Learning Algorithms, Predictive Analytics, Problem Solving, Python (Programming Language), Snowflake (Platform)Additional Job DetailsAddress:410 GEORGIA ST W, FLOOR 3:VANCOUVERCity:VANCOUVERCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:TECHNOLOGY AND OPERATIONSJob Type:RegularPay Type:SalariedPosted Date:2025-06-02Application Deadline:2025-08-10Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent Community
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Job Description

Company Description

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.

At Arista we value the diversity of thought and perspectives that each employee brings to the table. We  believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.

Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.

Who You'll Work With
We are seeking a talented and experienced Solutions Engineer to join our team. The ideal candidate will have an extensive background in network automation and contribute to developing the Arista AVD network automation framework and integrations with CloudVision.

You will be part of a global team of network automation experts, with a mission to modernize and transform how our customers design, build, and operate their networks. Working in partnership with the customer engineering team and product managers, you will assist in developing network design best practices across multi-domains: data center, campus/wifi, wide area networks, and service providers. You will then develop software to generate network configurations, documentation, and tests supporting the various design types.

You will work closely with solutions engineering, customer engineering, and software engineering teams to create new features, fix software defects, and improve the quality of the solution.

What You'll Do

• Work on strategic initiatives for Arista AVD and CloudVision CI.
• Develop and maintain test infrastructure (CI/CD tooling).
• Actively participate in the AVD community (internal and external) by:
  • Reviewing GitHub issues and pull requests.
  • Provide Q&A support on various channels (Google Chat, Slack, etc).
  • Participate in conversations with various teams to brainstorm new ideas and ways to improve the solutions.
  • Enable customer engineering teams to contribute to AVD projects.
• Update and maintain project documentation.
• Help maintain solutions engineering lab and test infrastructure.
• Additional job duties based on interest:
  • Create sales demos, proof of concepts, and product guides.
  • Assist with developing and delivering Arista CI Workshops.
  • Submit papers/talks for conferences (AutoCon/RedHat Summit/Nanog, etc).
  • Participate in sales webinars to present and demonstrate the solutions.

• Excellent communication and interpersonal skills.
• 3+ years of experience in network automation, Infrastructure as code/NetDevOps.
• Experience developing in Python.
• Experience with using source control: Git, GitHub, GitLab.
• Experience with orchestration tools such as Ansible.
• Experience with CI/CD tooling such as GitHub Actions, or GitLab CI.
• 5+ years’ working experience with network technologies, including network design and deployments of Campus, Data Center, and WAN networks. Knowledge of leaf-spine architectures is highly desired.
• Bachelor’s degree in Computer Science, Information Technology, or a related field or equivalent experience.

• Arista AVD:
• Arista Networks AVD on GitHub:

The new hire base pay for this role has a pay range of $125,000 to $175,000 across Canada. Arista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location. The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista’s Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. Employees are also entitled to benefits including medical, dental, vision, wellbeing, income protection and a Group Retirement Savings Plan. The recruiting team can share more details during the hiring process specific to the role and location.  

#LI-GR1

Job Description

Company Description

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.

At Arista we value the diversity of thought and perspectives that each employee brings to the table. We  believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.

Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.

Who You’ll Work With

Are you a top-tier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a top-level engineer who thrives on solving complex problems, helps streamline the support process and nurture customer success. 

We are seeking world-class technical solutions engineers (TSE) to come join our team, to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse, multicultural team of top-notch engineers who act as our customers’ champions. You will also work closely with members of software/hardware engineering, product management, customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction.

This is a hybrid work environment where office presence is required 1-2 days a week.

What You’ll Do

The ideal candidate can troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. They must have a strong understanding of Routing, Switching, Wireless, and Security. A strong analytical mind and the ability to triage are also required. As we continually release new features and products, they must have a high aptitude for learning and teaching.

Our engineers work closely with other Customer Engineering, Software, and Hardware development team members, diagnosing problems and communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills and a collaborative approach are a must.

Responsibilities

• Post-sales technical support of Arista Campus products and solutions.
• Respond to customer product inquiries via telephone or in written, internet-based email.
• Resolve customer concerns raised during installation, operation, maintenance, product application, or compatibility matters.
• Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
• Recreate customer network issues in a dedicated lab environment (as needed).
• Document customer communication and recurring technical issues to support product quality programs and product development.

• Bachelor in CS/IT/CIS/EE or equivalent in experience
• Working knowledge of networking industry, products, and protocols
• Minimum of 2-5 years of hands-on experience and a combination of the following: designing, deploying, configuring, supporting, troubleshooting, debugging, and administering the following network protocols and technologies:
  • AAA/RADIUS/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, DNS, 1G/10G Ethernet (IEEE 802.3ab IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 IPv6,  LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, PoE (IEEE 802.3.af/at/bt) QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), LACP, VLANs (IEEE 802.1Q), MAC Learning, VXLAN, EVPN and GRE
  • RF fundamentals, -Wireless clients and drivers, -Wireless security (WPA2, WPA3)
  • Authentication frameworks EAP, PEAP, EAP-TLS, AAA/RADIUS/TACACS
• Routing, Switching, and Security protocols are a plus
• Experience with packet capture/analysis tools is highly desired.
• A strong comfort level with Linux is highly desired.
• Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) is a plus

Compensation Information

The new hire base pay for this role has a pay range of $108,000 to $150,000. 

Arista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location. 

The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista’s Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. US-based employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location.