6 Sports Management jobs in Canada
Sports Management Intern
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Job Description
Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is attributed to a combination of innovative programming, service delivery leadership and world-class sports complexes. We understand our customers’ need for service excellence and are committed to it.
Job Summary
The Sports Management Intern will work with our CRM while assisting to manage ice contracts, spot rentals and tournaments. This role will assist with maintaining our existing contract while working with the Sales and Customer Care Manager to manage our current customers while also strategizing to find new customers and areas of revenue. They will also work with the leagues and programs team to plan and execute programs. The Sports Management Intern is expected to provide a "best in class" experience to our customers.
Responsibilities
- Assist with maintenance of the complex's CRM operating system, pertaining to Ice Contracts and Spot Rentals, third-party tournaments and in house tournaments
- Under the guidance of and with the Sales and Customer Care Manager:
- Assist in the development and execution of a fully integrated direct sales strategy for the complex, ensuring a proactive and aggressive approach to revenue development through Strategic Sales and Marketing plans
- Assist in the discovery, development, and relationship-building opportunities within their market through contact to create New Customer revenue opportunities and maximize revenue from existing customers
- Assist with League operation planning and execution
- Assist with planning and execution of camps and programs.
- Under the leadership and direction of the manager and General Manager, ensure the complex customers experience "best-in-class" experience, customer care and overall satisfaction.
- Other tasks as required
Abilities, Attributes and Experience
- Customer service experience and/or office experience.
- Comfortable working with new systems and technology (CRM experience is an asset)
- Able to work well under pressure and pay particular attention to deadlines.
- Demonstrated computer skills, notably in Microsoft 365.
- Thorough, organized, articulate and punctual.
- Great communication (both oral and written) skills and professional and positive attitude.
- Able to manage and diffuse difficult situations.
- Must be currently enrolled in a university or college co-op program.
*This is an unpaid internship with the opportunity to receive a stipend upon successful completion of the internship.
NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices
Hotel and Sports Management, Customer Success Agent
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ABOUT EVENTCONNECT
At EventConnect, weve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in-between.
EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and is filled with productive energy. We value teamwork, integrity, innovation, professionalism, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.
EVENTCONNECT OFFERS
- Competitive salary and benefits
- Casual but energetic work environment made for todays workers
- Performance-driven culture
- Growth opportunities
- IT equipment provided
- A culture of teamwork, celebrations of success, social gatherings and goal-oriented work
ABOUT THE ROLE
At EventConnect, our clients are the focus of our teams each and every day. As aCustomer Success Specialist, you are the first point of contact for our individual athletes and team players. You will have the opportunity to leave the best first impression of their experience with our team which is invaluable. Each day, you will work collaboratively with our team to support the athletes and players in their hotel block room reservations.
RESPONSIBILITIES
- Assist clients with questions about the overall platform by telephone, email & live chat
- Work with other internal teams to provide high-quality support while meeting service response time goals and maintaining a high customer satisfaction rating
- Continuously working to troubleshoot queries
- Complete any additional customer support responsibilities that assist in creating the best experience for our teams and athletes
- Support individual reservations within team blocks
- Monitor hotel compliance with rooming lists
- Completing, tracking and reporting support tickets through CRM system
- Data input
QUALIFICATIONS
- Ability to multitask and be agile in a fast-paced environment
- Ability to quickly identify and assess customers' needs to achieve satisfaction
- Accepts and welcomes new challenges
- Accountable for being a team member and contributing to goals
- Friendly, professional and confident nature both on the phone and through email communications
- Strong problem solving skills and ability to collaborate with others
- Ability to gauge your client and adjust your approach
- Organized approach to completing your work to ensure clients and hotel relationships are strengthened
- Detail oriented and precise team player who enjoys working with others
- CRM experience
- A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
- Minimum of 1 year experience in tech support or customer service role
- Previous experience in hotel management or sales would be considered an asset
- Travel Industry Council of Ontario (TICO) certification is preferred. Applicants that doe not have this certification will still be considered for the position. Successful candidates will be asked to complete this in the first 3 months of employment at the cost of EventConnect.
EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.
We thank all candidates who apply, Only those selected for screening and an interview will be contacted.
Customer Success Specialist -Hotel Management and Sports Management (BC)
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Job Description
Salary:
ABOUT EVENTCONNECT
At EventConnect, weve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in-between.
EventConnect's head office is located in downtown London, Ontario Our workspace is open, fun, and is filled with productive energy. We value teamwork, integrity, innovation, intuitiveness, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.
EVENTCONNECT OFFERS
- Competitive salary and benefits
- Casual but energetic work environment made for todays workers
- Performance-driven culture
- Growth opportunities
- IT equipment provided
- A culture of teamwork, celebrations of success, social gatherings and goal-oriented work
ABOUT THE ROLE
At EventConnect, our clients are the focus of our teams each and every day. As a Customer Success Specialist, you are the first point of contact for our individual athletes and teams players. You will have the opportunity to leave the best first impression of their experience with our team, which is invaluable. Each day, you will work collaboratively with our team to support the athletes and players in their hotel block room reservations.
RESPONSIBILITIES
- Assist clients with questions about the overall platform by telephone,email &live chat
- Work with other internal teams to provide high-quality support while meeting service response time goals and maintaining a high customer satisfaction rating
- Continuously working to troubleshoot queries
- Complete any additional customer support responsibilities that assist in creating the best experience for our teams and athletes
- Support individual reservations within team blocks
- Monitor hotel compliance with rooming lists
- Completing, tracking and reporting support tickets through CRM system
- Data input
QUALIFICATIONS
- Must live in Canada to be eligible for this role.
- Ability to multitask and be agile in a fast-paced environment
- Ability to quickly identify and assess customer's needs to achieve satisfaction
- Accepts and welcomes new challenges
- Accountable for being a team member and contributing to goals
- Friendly, professional and confident nature both on the phone and through email communications
- Strong problem solving skills and ability to collaborate with others
- Ability to gauge your client and adjust your approach
- Organized approach to completing your work to ensure clients and hotel relationships are strengthened
- Detail oriented and precise team player who enjoys working with others
- CRM experience
- A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
- Minimum of 1 year experience in tech support or customer service role
- Previous experience in hotel management or sales would be considered an asset
- Travel Industry Council of Ontario (TICO) certification is preferred. Applicants who do not have this certification will still be considered for the position. Successful candidates will be asked to complete this in the first 3 months of employment at the cost of EventConnect.
EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.
We thank all candidates who apply, Only those selected for screening and an interview will be contacted.
remote work
Customer Success Specialist - Hotel Management and Sports Management (AB)
Posted today
Job Viewed
Job Description
Job Description
Salary:
ABOUT EVENTCONNECT
At EventConnect, weve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM, connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.
EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and filled with productive energy. We value teamwork, integrity, innovation,intuitiveness, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.
EVENTCONNECT OFFERS
- Competitive salary and benefits
- Casual but energetic work environment made for todays workers
- Performance-driven culture
- Growth opportunities
- IT equipment provided
- A culture of teamwork, celebrations of success, social gatherings and goal-oriented work
ABOUT THE ROLE
At EventConnect, our clients are the focus of our teams each and every day. As a Customer Success Specialist, you are the first point of contact for our individual athletes and teams players. You will have the opportunity to leave the best first impression of their experience with our team, which is invaluable. Each day, you will work collaboratively with our team to support the athletes and players in their hotel block room reservations.
RESPONSIBILITIES
- Assist clients with questions about the overall platform by telephone,email &live chat
- Work with other internal teams to provide high-quality support while meeting service response time goals and maintaining a high customer satisfaction rating
- Continuously working to troubleshoot queries
- Complete any additional customer support responsibilities that assist in creating the best experience for our teams and athletes
- Support individual reservations within team blocks
- Monitor hotel compliance with rooming lists
- Completing, tracking and reporting support tickets through CRM system
- Data input
QUALIFICATIONS
- Ability to multitask and be agile in a fast-paced environment
- Ability to quickly identify and assess customers' needs to achieve satisfaction
- Accepts and welcomes new challenges
- Accountable for being a team member and contributing to goals
- Friendly, professional and confident nature both on the phone and through email communications
- Strong problem solving skills and ability to collaborate with others
- Ability to gauge your client and adjust your approach
- Organized approach to completing your work to ensure clients and hotel relationships are strengthened
- Detail oriented and precise team player who enjoys working with others
- CRM experience
- A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
- Minimum of 1 year experience in tech support or customer service role
- Previous experience in hotel management or sales would be considered an asset
- Travel Industry Council of Ontario (TICO) certification is preferred. Applicants who do not have this certification will still be considered for the position. Successful candidates will be asked to complete this in the first 3 months of employment at the cost of EventConnect.
EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.
We thank all candidates who apply. Only those selected for screening and an interview will be contacted.
remote work
Event Management Specialist
Posted today
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Job Description
Salary:
ABOUT EVENTCONNECT
EventConnect, weve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM, connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.
EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and filled with productive energy. We value teamwork, integrity, innovation, intuitiveness, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.
EVENTCONNECT OFFERS
- Competitive salary and benefits
- A casual but energetic work environment made for todays workers
- Performance-driven culture
- Growth opportunities
- IT equipment provided
ABOUT THE ROLE
At EventConnect, our clients are the focus of our teams each and every day. As an Event Management Specialist, you will have the opportunity to work alongside a Procurement Specialist to assist with securing the best hotels and rates for our events and train hotels on our platform to create value for both the hotels and the athletes/families. The Event Management Specialists are responsible for overseeing all aspects of event management in the post-contracting process. Including reservation compliance, inventory management, event strategy, and various forms of hotel support.
RESPONSIBILITIES
- Provide exceptional support to Hotel Sales Representatives, CVBs and NSOs via phone, email and chat
- Onboarding new hotels into the network of EventConnect hotels
- Monitor and manage event performance via the Event Management Report and cross-department strategy meetings
- Draft & review hotel contracts
- Perform market research
- Creatively consider ways to improve current systems
- Load contract data into the EventConnect software
- Complete Event Validation, including financials and quality checks
- Train hotels on the use of EventConnect software & host hotel dashboard webinars
- Maintain events for adequate available inventory
- Ability to action and complete multiple event management tasks simultaneously
- Comply with hotel reservations with precision and attention to detail
- Ability to work with Hotel Partners on oversell resolution
- Comp room management and compliance
- Analyze and issue renewal contracts to hotels on behalf of Contract Specialists (when applicable)
- Participation with rotating on-call schedule for company emergency phone line
QUALIFICATIONS
- Ability to multitask and be agile in a fast-paced environment
- Knowledge of the hotel industry and brand standards
- Intimate knowledge of contracts and the ability to contract
- Ability to calculate revenue minimums and understand revenue targets
- Accepts and welcomes new challenges
- Accountable for being a team member and contributing to goals
- Friendly, professional, and confident nature both on the phone and through email communications
- Strong problem-solving skills and the ability to collaborate with others
- Organized approach to completing your work to ensure clients and hotel relationships are strengthened
- A University or College graduate
- A minimum of 2 years of hotel experience
EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.
We thank all candidates who apply, Only those selected for screening and an interview will be contacted.
Sport Event Management - Account Coordinator
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Job Description
Salary:
ABOUT EVENTCONNECT
At EventConnect, weve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.
EventConnect's head office is located in downtown London, Ontario Our workspace is open, fun, and filled with productive energy. We value teamwork, integrity, innovation, professionalism, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.
EVENTCONNECT OFFERS
- Competitive salary and benefits
- A casual but energetic work environment made for todays workers
- Performance-driven culture
- Growth opportunities
- IT equipment provided
- A culture of teamwork, celebrations of success, social gatherings and goal-oriented work
ABOUT THE ROLE
At EventConnect our clients are the focus of our team every day. As an Account Coordinator, you will contribute to the day-to-day tasks and workflows alongside the Operations and Account Management teams within a book of business to understand the needs of our partners and athletes and ensure client happiness.
In your role, you will work with an internal team to provide a high and consistent level of service to assist with maximizing partner revenue, team connectivity and functions pertaining to events.
RESPONSIBILITIES
- Develop strong partner and team relationships by staying in constant communication to ensure day-to-day needs are met
- Work with the Account Management team to provide high-quality support while meeting service response time goals and maintaining a high level of customer service
- Assist teams with blocking and maintaining group room blocks to maximize event growth (outbound communication, block drop, large groups/clubs, etc.)
- Monitor registration connectivity as it pertains to opportunity and risk
- Grow a comprehensive understanding of the hotel industry and how our internal procurement team operates
- Assist in building partner training resources for CRM Systems, Knowledge Base, Ada etc.
- Perform administrative tasks such as preparing partner strategy documents, reports and CRM management
- Assist with identifying account growth opportunities and strategic plans to maximize partner revenue
- Contribute to maintaining and building best practices/ training material
- Assist partners and teams with questions about the overall platform by telephone, email & live chat
QUALIFICATIONS
- Must be located in Canada
- University or College degree
- Prior experience in a Customer Service, Sales or Technical Support role
- Knowledge of the youth & amateur sports industry
- General knowledge of the hotel industry, brand standards & hotel contracts
- Friendly, professional and confident nature both on the phone and through email communications
- Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills
- Ability to work independently as well as a team player
- Ability to multitask and be agile in a fast-paced environment
- Accepts and welcomes new challenges
- Attention to detail is crucial
- Strong problem-solving skills and ability to collaborate with others
- CRM experience is preferred (Zendesk, Hubspot, Etc.)
- Comfortable working with proprietary software
EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.
We thank all candidates who apply, Only those selected for screening and an interview will be contacted.
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