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Job Description

Salary:

Retail Operations - Associate Project Manager

Andrews | Luxury Women's Fashion | Toronto, ON

About Andrews

For over 30 years, Andrews has been Toronto's premier destination for luxury women's fashion, offering personalized styling services and curated collections across our locations. We combine heritage craftsmanship with modern innovation, serving discerning clients who value quality, service, and authentic relationships.As we embark on our digital transformation journey, we're building an AI-first organization with human expertise at its core - leveraging technology to enhance, not replace, the exceptional service that defines us.

Position Overview

We're seeking a forward-thinking Retail Operations - Associate Project Manager to drive operational excellence across our multi-location luxury retail environment. This role bridges strategic initiatives with day-to-day store operations, ensuring seamless experiences for our clients while championing our AI-enabled transformation.

The ideal candidate will combine traditional retail operations expertise with modern automation capabilities, helping us build intelligent systems that free our teams to focus on what matters most - creating extraordinary client experiences.

Reporting to senior leadership, you'll be instrumental in standardizing processes, implementing automation, and serving as the primary support for operational issues across our stores.

Core Responsibilities

Store Operations Support & Troubleshooting (30%)

• Serve as primary contact for store operational issues requiring immediate resolution

• Troubleshoot and coordinate solutions for technology, facility, and equipment challenges

• Manage store vendor relationships and service level agreements

• Develop AI-assisted troubleshooting procedures and automated escalation workflows

• Implement maintenance systems to minimize disruptions

• Build monitoring and alerting systems for critical store operations, exploring automated options during normal course of business

Strategic Project Management & Automation (40%)

• Convert leadership objectives into actionable project plans with measurable outcomes

• Implement assigned process automation initiatives using platforms like Zapier, Make.com, or N8N

• Implement AI-powered tools to streamline operations and reduce manual work

• Design and deploy automated workflows for cross-functional processes

• Champion adoption and train teams on rollout of assigned business process changes

• Drive the integration of generative AI into daily operations

Process Standardization & Digital Documentation (20%)

Establish a progressive roadmap to leverage
generative/conversational/agentic
AI powered and automated processes and tools for:

• Searchable Standard Operating Procedures

• Process documentation systems

• Training materials and interactive guides

• Workflow automations that ensure operational consistency

• Process mining to identify optimization opportunities

• Self-service knowledge bases

Performance Measurement & Intelligent Reporting (10%)

• Build automated dashboards and reporting systems

• Implement AI-driven analytics for predictive insights

• Create automated alert systems for KPI deviations

• Design intelligent monitoring for project ROI and cost optimization

• Develop predictive models for operational trends

• Automate monthly reporting workflows

Key Performance Indicators

• Store issue resolution: 4 hours (urgent) / 24 hours (standard)

• Automation implementation: 2+ new automated workflows monthly

• Process documentation: 10+ procedures optimized monthly

• Manual task reduction: 20% annually through automation

• Operational cost reduction: 5% annually

• AI tool adoption rate: 80% across managed teams

Required Qualifications

Essential Experience

• 3-5 years retail operations management in luxury/premium fashion

• Proven project management success in multi-location retail environments

• Demonstrated experience with automation platforms (Zapier, Make.com, N8N, or similar)

• Hands-on experience with generative AI tools (ChatGPT, Claude, or similar LLMs)

• Track record of implementing process automations that deliver measurable results

• Experience troubleshooting retail technology and facility issues

• Understanding of luxury retail customer experience standards

Technical Competencies

Digital Skills:

• Advanced proficiency in Microsoft 365 Suite (especially Excel)

• Experience with project management platforms (Asana preferred)

• Familiarity with POS systems (Shopify experience an asset)

• Strong analytical skills for data interpretation and process mapping

AI & Automation Skills:

• Automation Platforms: Practical experience with Zapier, Make.com, N8N, or similar no-code/low-code platforms

• AI Tools:
  Demonstrated use of ChatGPT, Claude, or other LLMs for business applications

• Prompt Engineering: Ability to effectively interact with and direct AI systems

• Workflow Design: Experience mapping and automating multi-step processes

• API Integration: Basic understanding of connecting systems and data flows

• AI-Assisted Analysis: Using AI for data analysis, reporting, and insights

• Digital Transformation: Experience driving technology adoption in traditional environments

Leah Alexandra Jewelry is seeking a full-time Retail Associate & Spark Studio Technician to join our Toronto team Applicants must have background in retail or customer service. Any experience displaying dexterity with pliers and jewelry-specific fine materials is preferred. Spark Studio technician training will be provided.

About Spark Studio: Customers choose from a selection of solid 14k gold, sterling silver and goldfill chains in-store and we cut it to the perfect fit for their wrist. A delicate flash of a pulse-arc laser creates a permanent seal, welding chain to the wrist with a quick zap. Interacting with the client to create a personalized experience is all part of the appointment. Watch the action on our Instagram highlights @leahalexandrajewelry or TikTok.

Job Description

The ideal candidate will have a strong background in retail and jewelry making to deliver the highest quality customer experiences at the Boutique and Spark Studio.

Our Retail Associates and Spark Studio Technicians are responsible for setting and maintaining the highest customer care standards in addition to exemplifying the brand's presence in-store. We want to ensure that every customer receives the most consistent and pristine experience when visiting us at our retail locations.

The ideal candidate will have a strong background in retail and customer care and be driven to provide high quality customer experiences with every customer. This individual will be comfortable working in a fast-paced environment and will be solution-oriented. They will also be responsible for maintaining the brand's presence and customer care standards in-store, during spark appointments and while assisting customers in-store.

QUALIFICATIONS

• Must have excellent attention to detail for quality and efficiency
• Must be organized and able to work under pressure
• Able to multitask while communicating clearly and efficiently
• Time management skills
• Excellent eyesight and dexterity
• Customer service skills
• A positive attitude
• Experience with Microsoft Office Suite (Preferred)
• Experience with Shopify POS (Preferred)
• Jewellery making experience working with fine wire and pliers (Preferred)
• Minimum 1 year of experience in a fast-paced retail environment

RESPONSIBILITIES

• Greeting customers when they enter the retail space
• Providing an excellent customer care experience
• Learning product knowledge of all Leah Alexandra Jewelry collections
• Responsible for helping maintaining organized inventory
• Keeping accurate track of stock using Shopify
• Processing sales through Shopify POS system
• Properly wrapping customer sales with LAJ packaging supplies
• Communicating clearly with the team
• Managing inventory and organization
• Maintaining organizational systems for product and supplies
• Providing customer service at Spark Studio
• Acting as an inspiring brand ambassador for Leah Alexandra Jewelry
• Ability to problem solve in the moment with creative solutions
• Work closely with Spark Manager & Retail Manager to ensure all boutique needs are being met
• Assisting other departments with miscellaneous tasks

Details

• Part Time or Full Time Hours
• Must have weekend availability
• Shift rotation between boutiques (Vancouver and Downtown Vancouver)
• Compensation based on experience
• Health Spending Account
• On-call availability

Job Type: Full-time

Pay: $38,000.00-$45,000.00 per year

Benefits:

• Designated paid holidays
• Paid time off
• Store discount
• Wellness program

Experience:

• Retail sales: 1 year (required)
• POS: 1 year (required)
• Customer service: 1 year (required)

Work Location: In person

Job Description

Job Description for Retail Sales Associate

Position Overview

A Retail Sales Associate is responsible for providing exceptional customer service, maintaining product knowledge of various artisans within the store, and ensuring a welcoming shopping environment. They assist customers in finding products, processing transactions, and achieving sales goals.

Key Responsibilities

1. Customer Service :
   • Greet and assist customers with their inquiries and purchases.
   • Provide product recommendations based on customer needs and preferences.
   • Handle customer complaints and returns professionally.
2. Sales :
   • Help create engaging product descriptions for social platforms.
   • Upsell and cross-sell products to increase sales.
   • Participate in promotional activities and sales events.
3. Product Knowledge :
   • Stay informed about product features, benefits, and availability.
   • Keep up-to-date with current sales and promotions.
4. Store Maintenance :
   • Ensure the store is clean, organized, and visually appealing.
   • Restock shelves and arrange merchandise displays.
5. Transactions :
   • Operate cash registers and process payments accurately.
   • Handle returns, exchanges, and refunds.
6. Team Collaboration :
   • Work collaboratively with team members to achieve store objectives.
   • Assist in training new associates.

Qualifications

• Experience : Previous retail or customer service experience is preferred.
• Skills :
  • Excellent communication and interpersonal skills.
  • Strong sales and negotiation skills.
  • Ability to work in a fast-paced environment.
  • Basic math skills for handling cash transactions.
• Attributes :
  • Friendly and approachable demeanor.
  • Reliable and punctual.
  • Ability to work flexible hours, including weekends and holidays.

Tips for Succeeding as a Retail Sales Associate

1. Develop Strong Product Knowledge : Understand the products you’re selling inside and out to answer customer questions confidently and make informed recommendations.
2. Enhance Customer Service Skills : Practice active listening, empathy, and patience to handle customer interactions effectively.
3. Stay Organized : Keep the store tidy and well-organized, which not only helps customers but also makes your job easier.
4. Be Proactive : Take the initiative to assist customers, restock products, and maintain store standards without waiting to be asked.
5. Improve Sales Techniques : Learn and apply sales techniques such as upselling and cross-selling to boost sales.
6. Work Well in a Team : Collaborate with your colleagues to create a positive work environment and achieve collective goals.
7. Stay Positive and Enthusiastic : A positive attitude can enhance the shopping experience for customers and make your workday more enjoyable.
8. Seek Feedback : Regularly ask for feedback from supervisors and peers to improve your performance.

HamsArt Market is a unique Multi-Vendor Shop and Café. We have a community of local artists and small business owners to collectively provide an abundance of creative products, while we strive to create a warm and inviting space where creativity meets culinary delight. Nestled within the vibrant HamsArt Market, our café is designed to be a haven for art enthusiasts, foodies, and anyone seeking a moment of inspiration.

HamsArt Market is a unique Multi-Vendor Shop and Café. We have a community of local artists and small business owners to collectively provide an abundance of creative products, while we strive to create a warm and inviting space where creativity meets culinary delight. Nestled within the vibrant HamsArt Market, our café is designed to be a haven for art enthusiasts, foodies, and anyone seeking a moment of inspiration.

Job Description

Description

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

WHAT YOU WILL DO

• Provide complete administration duties assistance to the DVP as well as supporting the team, including some aspects of Business Development Manager role
• Prepare dealer sales and asset reports
• Answer calls and correspondence
• Coordinate marketing materials, speakers, attendees, booths, and presentations for National dealer events
• Organizing and accountability of promotional items
• Complete expense reports and assist with activity reports for three (3) DVPs
• Summarize product and marketing updates
• Review and distribute monthly reports to key dealer contacts
• Maintain contact database
• Schedule appointments and meetings
• May require attending marketing functions and activities which extend beyond normal office hours

POTENTIAL RECEPTION DUTIES:

• Responsible for handling incoming, outgoing, or inter-office calls
• Greeting clients and guests
• Sorting incoming mail
• Ordering catering for events
• Ensuring the fridge is stocked and drinks are ordered
• Ordering mailing supplies

WHAT YOU WILL BRING

• 1-2 years industry experience as an administrative assistant
• College diploma would be an asset
• Securities Industry certifications a plus
• Fluent in computer skills (MS Word/Excel/PowerPoint)
• Excellent time management and organizational skills
• Good understanding of administrative and client services
• Excellent verbal and written communication skills
• Able to work in a team environment
• Fluent in English and/or French depending on region (written and oral)
• Hybrid WFH and Office position
• May require attending marketing functions and activities which extend beyond normal office hours

WHAT WE OFFER

• Modern HQ location within walking distance from Union Station
• Equipment Purchase Program
• Training Reimbursement
• Paid Professional Designations
• Employee Share Purchase Program (ESPP)
• Corporate Discount Program
• Enhanced group benefits
• Parental Leave Top–up program
• Fitness membership discounts
• Volunteer paid Days

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

Please submit your resume in confidence by clicking “Apply”. Only qualified candidates selected for an interview will be contacted. CI Financial Corp. and all of our affiliates (“CI”) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities. If you require accommodations in order to apply for any job opportunities, require this posting in an additional format, or require accommodation at any stage of the recruitment process please contact us at , or call ext. 4747.

Job Description

Position: Retail Sales Associate (Part-Time)

Facility: Ripley’s Aquarium of Canada

Job Purpose: The Retail Sales Associate is responsible for ensuring that our guests complete their exciting experience in the Aquarium through purchase of memorable keepsakes and attraction-related products. Associates will operate a point of sales system for the purpose of sales transactions, while effectively handling cash, debit and credit transactions. This position reports to the Retail Supervisor and Retail Manager.

Critical Accountabilities:

• Involved in all aspects of operating and marinating the retail store and merchandise to the highest standards.
• Accurately complete all sales transactions.
• Assist in stocking merchandise on the sales floor.
• Retrieve inventory from the off-site stockroom as needed.
• Assist in ticketing merchandise.
• Accurately count merchandise as needed, and participate in annual inventory and regular inventory counting.
• Assist in maintaining sales floor neatness and cleanliness.

Special Skills and Requirements:

• Excellent guest service and communication skills.
• Previous sales experience an asset.
• Prior cash handling experience is preferred.

Thank you for your interest in Ripley’s Aquarium of Canada. Only those selected for an interview will be contacted further.

Job Description

Company Description

Take your career to new heights at Structube!

STRUCTUBE is the perfect workplace for fans of modern and contemporary interior design, furniture and accessories. We foster an inspiring work environment where collaboration and camaraderie prevail, whether working in our stores or at our Head Office.

What’s in it for you?

• A competitive salary with monthly bonuses when objectives are achieved that can make all the difference;
• A group insurance program paid 100% by STRUCTUBE (Vision & Dental);
• A telemedicine and stress management program available from day one;
• Discounts at various merchants (gym, phone plans, etc.);
• A 25% discount on STRUCTUBE’s regular priced items;
• Opportunity for growth and career advancement;
• An employee recognition program;
• And much more!

What your day to day will look like:

• Advise customers by promoting our furniture and accessories;
• Ensure after-sales follow-up in order to track deliveries and answer customer questions;
• Participate in inventory management and reception of goods;
• Ensure that furniture and accessories are highlighted and that the store is clean;
• Perform other related duties.

Qualifications required for this position:

• Experience in retail;
• Demonstrate a sense of listening and the ability to offer advice;
• Strong spirit of collaboration, enthusiasm and interest in interior design;
• Ability to move or lift loads up to 65 lbs (30 kg).

At STRUCTUBE , we believe in equal access to employment and the richness of the diversity of our employees!

About us:

Structube wants to offer its clients a wide range of modern edge home furniture at its best affordable prices! We help our customers rediscover their home, one room at a time. With over 80 stores nationwide and over 700 employees and counting, Structube's small family business has become a thriving retailer brand looking to transform its future retail markets. Join Structube and come experience working with our ambitious, dynamic and motivating team!

Dream a space for them. Dream a career for you!