7 Store Operations jobs in Canada

Job Description

Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim. for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

The Store Operations Manager oversees Eataly’s grocery, fresh counters and quick service restaurants operations of the store. The Store Operations Manager is an operational leader who supports the definition of the strategy and is accountable for the execution of strategy. Additionally, the Operations Manager analyzes data to drive sales while leading through example and support the operation on the floor.

Reports directly to the Director of Store Operations. Directly oversees the Retail and QSR Managers, Service Leads, as well as hourly Associates.
 

• Directs and organizes the store’s retail and QSR operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards
• Builds and leads a high-performing team: sources and hires, effectively trains, motivates, evaluates, develops and retains talent
• Oversees day-to-day operations, optimizing schedules and the deployment of the team to minimize labor costs and maximize sales
• Works closely with each manager to understand operational needs and boost interdepartmental collaboration
• Ensures the team always offers a consistent, high level of service to all guests
• Executes strategies around pricing, merchandizing, new products and promotions aimed at increasing efficiencies and driving sales  
• Manages merchandise and creates product lists, identifying roll-outs and phase-outs of products
• Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
• Partners with senior leaders and the corporate team on the QSR business growth strategy for the store
• Prepares weekly updates on the Retail and QSR departments and collaborates interdepartmentally to plan activities and achieve all store goals
• Assists with employee hiring, assignment, training, payroll, scheduling, evaluations and terminations
• Documents, investigates and resolves employee and guest incidents
• Performs other duties as required or assigned

• Bachelor’s Degree
• 6+ years of management experience in a high-volume, fast-paced quick service or retail venue
• Exceptional communication, leadership, motivational and team-building skills  
• Demonstrated problem-solving, organizational, analytical and business management skills
• Advanced proficiency in Microsoft Office and common retail Point of Sales systems
• Experience with Italian products and wine
• Experience and knowledge in coffee, coffee production and manual espresso machines

JOB REQUIREMENTS

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Availability to travel up to 10% of the time

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Job Description

Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim. for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

If you are interested in joining our team and can be flexible with your job search timeline, we’d be happy to receive your application! We are looking for candidates with mobility and interest in growth, as we continue to open in major cities across North America

The Director of Store Operations oversees all aspects of the complex operations of an Eataly. Together with senior leadership, the Director plans and executes strategies to drive sales, increase profitability, and cultivate a positive experience for guests and team members in accordance with Eataly’s mission.

Reports directly to the VP of Operations and directly manages the store’s leadership team in Restaurants, Retail, Quick Service, Culinary, Facilities, and collaborates with Marketing, Finance, and Human Resources to achieve overall organizational goals.

• Collaborates with corporate and global senior leadership to understand company strategy and develops and implements strategic plans for store operations aligned with the overall business objectives
• Directs the store strategy and oversees day-to-day operations ensuring that Eataly standards are consistently met in terms of guest service, financial objectives, efficient process, health and safety
• Leads management of labor, costs, inventory, regulatory compliance, pricing, and merchandising
• Develops and manages the store operations budget and implements cost control measures while maintaining high quality standards
• Establishes and monitors KPIs to measure and improve store performance
• Analyzes sales data, guest feedback, and other relevant metrics to make informed decisions
• Promotes interdepartmental collaboration, staying in constant communication with store leaders regarding store performance and strategic initiatives
• Serves as the final decision-making point of contact in addressing problems related to the store
• Motivates, inspires, and develops team through setting clear expectations and leading by example
• Partners with HR to be actively involved in hiring, performance reviews, and terminations   
• Represents the store to the community and guests
• Performs other duties as required or assigned

• Bachelor’s Degree
• 8+ years of management experience in a high volume, fast paced restaurant and/or retail environment
• Passion for Italian food and hospitality
• Strong working knowledge of Microsoft Excel, PowerPoint, Word, and Outlook
• Exceptional communication, leadership, motivational, and team-building skills   
• Demonstrated problem-solving, organizational, analytical, and business management skills
• Experience with Italian cuisine and wine highly preferred  

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• RRSP with company match
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions.  If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Job Description

Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim. for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

If you are interested in joining our team and can be flexible with your job search timeline, we’d be happy to receive your application! We are looking for candidates with mobility and interest in growth, as we continue to open in major cities across North America

The Director of Store Operations oversees all aspects of the complex operations of an Eataly. Together with senior leadership, the Director plans and executes strategies to drive sales, increase profitability, and cultivate a positive experience for guests and team members in accordance with Eataly’s mission.

Reports directly to the VP of Operations and directly manages the store’s leadership team in Restaurants, Retail, Quick Service, Culinary, Facilities, and collaborates with Marketing, Finance, and Human Resources to achieve overall organizational goals.

• Collaborates with corporate and global senior leadership to understand company strategy and develops and implements strategic plans for store operations aligned with the overall business objectives
• Directs the store strategy and oversees day-to-day operations ensuring that Eataly standards are consistently met in terms of guest service, financial objectives, efficient process, health and safety
• Leads management of labor, costs, inventory, regulatory compliance, pricing, and merchandising
• Develops and manages the store operations budget and implements cost control measures while maintaining high quality standards
• Establishes and monitors KPIs to measure and improve store performance
• Analyzes sales data, guest feedback, and other relevant metrics to make informed decisions
• Promotes interdepartmental collaboration, staying in constant communication with store leaders regarding store performance and strategic initiatives
• Serves as the final decision-making point of contact in addressing problems related to the store
• Motivates, inspires, and develops team through setting clear expectations and leading by example
• Partners with HR to be actively involved in hiring, performance reviews, and terminations   
• Represents the store to the community and guests
• Performs other duties as required or assigned

• Bachelor’s Degree
• 8+ years of management experience in a high volume, fast paced restaurant and/or retail environment
• Passion for Italian food and hospitality
• Strong working knowledge of Microsoft Excel, PowerPoint, Word, and Outlook
• Exceptional communication, leadership, motivational, and team-building skills   
• Demonstrated problem-solving, organizational, analytical, and business management skills
• Experience with Italian cuisine and wine highly preferred  

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• RRSP with company match
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions.  If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Job Description

Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim. for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

The Lead Supervisor oversees Eataly’s grocery, fresh counters and quick service restaurants operations of the store. The Lead Supervisor is an operational leader who is accountable for the execution of strategy. Additionally, the Lead Supervisor drive sales while leading by example and supports the operation on the floor.

Reports directly to the Director of Store Operations. Directly oversees the Retail and QSR Service Leads, as well as hourly Associates.

• Directs and organizes the store’s retail and QSR operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards
• Leads a high-performing team: first screening of new hires, effectively trains, motivates, evaluates, develops and retains talent.
• Oversees day-to-day operations, optimizing schedules and the deployment of the team to minimize labour costs and maximize sales
• Works closely with each Lead to understand operational needs and boost interdepartmental collaboration
• Ensures the team always offers a consistent, high level of service to all guests
• Executes strategies provided by the Director or Corporate QSR/Retail team, merchandising, new products and promotions aimed at increasing efficiencies and driving sales
• Merchandise and product lists, identifying roll-outs and phase-outs of products
• Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
• Partners with senior leaders and the corporate team on the QSR/Retail business growth strategy for the store
• Assists with employee hiring, assignment, training, payroll, scheduling.
• Documents, investigates and resolves employee and guest incidents
• Performs other duties as required or assigned

• 3+ years of supervisory experience in a high-volume, fast-paced quick service or retail venue
• Exceptional communication, leadership, motivational and team-building skills
• Demonstrated problem-solving, organizational, analytical and business management skills
• Advanced proficiency in Microsoft Office and common retail Point of Sales systems
• Experience with Italian products and wine
• Experience and knowledge in coffee, coffee production and manual espresso machines

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Job Description

Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim. for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

The Lead Supervisor oversees Eataly’s grocery, fresh counters and quick service restaurants operations of the store. The Lead Supervisor is an operational leader who is accountable for the execution of strategy. Additionally, the Lead Supervisor drive sales while leading by example and supports the operation on the floor.

Reports directly to the Director of Store Operations. Directly oversees the Retail and QSR Service Leads, as well as hourly Associates.

• Directs and organizes the store’s retail and QSR operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards
• Leads a high-performing team: first screening of new hires, effectively trains, motivates, evaluates, develops and retains talent.
• Oversees day-to-day operations, optimizing schedules and the deployment of the team to minimize labour costs and maximize sales
• Works closely with each Lead to understand operational needs and boost interdepartmental collaboration
• Ensures the team always offers a consistent, high level of service to all guests
• Executes strategies provided by the Director or Corporate QSR/Retail team, merchandising, new products and promotions aimed at increasing efficiencies and driving sales
• Merchandise and product lists, identifying roll-outs and phase-outs of products
• Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
• Partners with senior leaders and the corporate team on the QSR/Retail business growth strategy for the store
• Assists with employee hiring, assignment, training, payroll, scheduling.
• Documents, investigates and resolves employee and guest incidents
• Performs other duties as required or assigned

• 3+ years of supervisory experience in a high-volume, fast-paced quick service or retail venue
• Exceptional communication, leadership, motivational and team-building skills
• Demonstrated problem-solving, organizational, analytical and business management skills
• Advanced proficiency in Microsoft Office and common retail Point of Sales systems
• Experience with Italian products and wine
• Experience and knowledge in coffee, coffee production and manual espresso machines

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Job Description

Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim. for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

The Assistant Store Operations Manager is responsible for supporting Eataly’s grocery, fresh counters and quick service restaurants (QSR) operations of the store. Reports directly to the Store Operations Manager and supports in managing the Retail/QSR Leads, as well as hourly Associates.

JOB OVERVIEW

• Assists in overseeing the store’s retail and QSR operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards
• Supports the Store Operations Manager in building and leading a high-performing team: sources and hires, effectively trains, motivates, evaluates, develops and retains talent
• Collaborates with the management team to optimize schedules and the deployment of the team to minimize labor costs and maximize sales
• Supports the execution and implementation of strategies around pricing, merchandizing, new products and promotions aimed at increasing efficiencies and driving sales 
• Ensures the team always offers a consistent, high level of service to all guests
• Assists in managing merchandise and creating product lists, identifying roll-outs and phase-outs of products
• Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
• Contributes ideas for continuous improvement in retail and QSR operations and guest service
• Assists in preparing weekly updates on the Retail and QSR departments and collaborates interdepartmentally to plan activities and achieve all store goals
• Optimizes warehouse space utilization by organizing and arranging inventory efficiently
• Monitors inventory levels and takes proactive measures to prevent discrepancies and troubleshoots errors as directed
• Enters invoices and processes inventory movements into the inventory management system
• Supports the departments with physical counts and inventory cycle counts
• Liaises between departments and vendors’ representatives to ensure proper receiving and inventory management system remains up to date
• Documents, investigates and resolves employee and guest incidents
• Performs other duties as required or assigned

QUALIFICATIONS

• Bachelor’s Degree
• 3+ years of management experience in a high-volume, fast-paced quick service or retail venue
• Exceptional communication, leadership, motivational and team-building skills  
• Demonstrated problem-solving, organizational, analytical and business management skills
• Advanced proficiency in Microsoft Office and common retail Point of Sales systems
• Experience with Italian products and wine
• Experience and knowledge in coffee, coffee production and manual espresso machines

JOB REQUIREMENTS

• Availability to work onsite with a flexible schedule including evenings, weekends and holidays
• Ability to lift up to 50 lbs.
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as manual espresso machine, drink blender, juicer slicer, pasta machine or cash register as needed
• Smart Serve Certification

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!