205 Support Advisor jobs in Canada

As a Sales Support Advisor in the National Bank Trust team, a business line of National Bank Wealth Management, you make a tangible contribution to achieving the sector's objectives.

You support business development needs, for example, by overseeing and ensuring the successful completion of our priority bids. In addition, you are involved in activities related to customer engagement, for example, by taking charge of specific communication needs. 

Your Role

• Take full responsibility for confirmed Request for Proposals (RFPs);
• Contribute to the implementation of a content management automation tool (specifically for RFPs);
• Ensure that client documents and business development materials are kept up to date;
• Write and edit various internal and external texts and communications, including regulatory documents;
• Develop content to promote the sector's key messages on LinkedIn, for example.

Your Team

Within the National Bank Trust sector, you are part of a group of 168 colleagues. Your team consists of five people and you  report to the Director of Customer Experience and Communications. Our team stands out for its genuine desire to make a real contribution to achieving the sector's business objectives. While quality execution and professionalism are requirements, the atmosphere and work environment are very pleasant, and the leadership is positive.

In addition, we encourage a variety of forms of continuous learning to enrich your development, including learning by doing, training content made available to you, and working collaboratively and/or in pairs with colleagues with diverse expertise and profiles.

Finally, we aim to offer you maximum flexibility in your work to enhance your quality of life. This includes hybrid work at the office (Tuesdays and Thursdays in person) and, while considering business needs, flexible working hours to balance your professional and personal life, and flexible time off when it matters most.

Prerequisites

• Bachelor's degree in marketing and/or communications
• Minimum of five years of experience as a project manager
• Proficiency in Microsoft Office and Adobe
• Good knowledge of the LinkedIn platform
• Rigorous, organized, and highly skilled in project coordination
• Good at managing priorities
• Curious, creative, and on the lookout for trends and innovations in digital marketing
• Proactive and autonomnous
• Ability to adapt to a changing and fast-paced environment
• Excellent command of French and proven writing skills

As a Sales Support Advisor in the National Bank Trust team, a business line of National Bank Wealth Management, you make a tangible contribution to achieving the sector's objectives.

You support business development needs, for example, by overseeing and ensuring the successful completion of our priority bids. In addition, you are involved in activities related to customer engagement, for example, by taking charge of specific communication needs. 

Your Role

• Take full responsibility for confirmed Request for Proposals (RFPs);
• Contribute to the implementation of a content management automation tool (specifically for RFPs);
• Ensure that client documents and business development materials are kept up to date;
• Write and edit various internal and external texts and communications, including regulatory documents;
• Develop content to promote the sector's key messages on LinkedIn, for example.

Your Team

Within the National Bank Trust sector, you are part of a group of 168 colleagues. Your team consists of five people and you  report to the Director of Customer Experience and Communications. Our team stands out for its genuine desire to make a real contribution to achieving the sector's business objectives. While quality execution and professionalism are requirements, the atmosphere and work environment are very pleasant, and the leadership is positive.

In addition, we encourage a variety of forms of continuous learning to enrich your development, including learning by doing, training content made available to you, and working collaboratively and/or in pairs with colleagues with diverse expertise and profiles.

Finally, we aim to offer you maximum flexibility in your work to enhance your quality of life. This includes hybrid work at the office (Tuesdays and Thursdays in person) and, while considering business needs, flexible working hours to balance your professional and personal life, and flexible time off when it matters most.

Prerequisites

• Bachelor's degree in marketing and/or communications
• Minimum of five years of experience as a project manager
• Proficiency in Microsoft Office and Adobe
• Good knowledge of the LinkedIn platform
• Rigorous, organized, and highly skilled in project coordination
• Good at managing priorities
• Curious, creative, and on the lookout for trends and innovations in digital marketing
• Proactive and autonomnous
• Ability to adapt to a changing and fast-paced environment
• Excellent command of French and proven writing skills

As a Sales Support Advisor in the National Bank Trust team, a business line of National Bank Wealth Management, you make a tangible contribution to achieving the sector's objectives.
You support business development needs, for example, by overseeing and ensuring the successful completion of our priority bids. In addition, you are involved in activities related to customer engagement, for example, by taking charge of specific communication needs.
Your Role
Take full responsibility for confirmed Request for Proposals (RFPs);
Contribute to the implementation of a content management automation tool (specifically for RFPs);
Ensure that client documents and business development materials are kept up to date;
Write and edit various internal and external texts and communications, including regulatory documents;
Develop content to promote the sector's key messages on LinkedIn, for example.
Your Team
Within the National Bank Trust sector, you are part of a group of 168 colleagues. Your team consists of five people and you report to the Director of Customer Experience and Communications. Our team stands out for its genuine desire to make a real contribution to achieving the sector's business objectives. While quality execution and professionalism are requirements, the atmosphere and work environment are very pleasant, and the leadership is positive.
In addition, we encourage a variety of forms of continuous learning to enrich your development, including learning by doing, training content made available to you, and working collaboratively and/or in pairs with colleagues with diverse expertise and profiles.
Finally, we aim to offer you maximum flexibility in your work to enhance your quality of life. This includes hybrid work at the office (Tuesdays and Thursdays in person) and, while considering business needs, flexible working hours to balance your professional and personal life, and flexible time off when it matters most.
Prerequisites
Bachelor's degree in marketing and/or communications
Minimum of five years of experience as a project manager
Proficiency in Microsoft Office and Adobe
Good knowledge of the LinkedIn platform
Rigorous, organized, and highly skilled in project coordination
Good at managing priorities
Curious, creative, and on the lookout for trends and innovations in digital marketing
Proactive and autonomnous
Ability to adapt to a changing and fast-paced environment
Excellent command of French and proven writing skills

Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? Come live your ambitions with us!

As a Sales Support Advisor in the National Bank Trust team, a business line of National Bank Wealth Management, you make a tangible contribution to achieving the sector's objectives.
You support business development needs, for example, by overseeing and ensuring the successful completion of our priority bids. In addition, you are involved in activities related to customer engagement, for example, by taking charge of specific communication needs.
Your Role
Take full responsibility for confirmed Request for Proposals (RFPs);
Contribute to the implementation of a content management automation tool (specifically for RFPs);
Ensure that client documents and business development materials are kept up to date;
Write and edit various internal and external texts and communications, including regulatory documents;
Develop content to promote the sector's key messages on LinkedIn, for example.
Your Team
Within the National Bank Trust sector, you are part of a group of 168 colleagues. Your team consists of five people and you report to the Director of Customer Experience and Communications. Our team stands out for its genuine desire to make a real contribution to achieving the sector's business objectives. While quality execution and professionalism are requirements, the atmosphere and work environment are very pleasant, and the leadership is positive.
In addition, we encourage a variety of forms of continuous learning to enrich your development, including learning by doing, training content made available to you, and working collaboratively and/or in pairs with colleagues with diverse expertise and profiles.
Finally, we aim to offer you maximum flexibility in your work to enhance your quality of life. This includes hybrid work at the office (Tuesdays and Thursdays in person) and, while considering business needs, flexible working hours to balance your professional and personal life, and flexible time off when it matters most.
Prerequisites
Bachelor's degree in marketing and/or communications
Minimum of five years of experience as a project manager
Proficiency in Microsoft Office and Adobe
Good knowledge of the LinkedIn platform
Rigorous, organized, and highly skilled in project coordination
Good at managing priorities
Curious, creative, and on the lookout for trends and innovations in digital marketing
Proactive and autonomnous
Ability to adapt to a changing and fast-paced environment
Excellent command of French and proven writing skills

Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? Come live your ambitions with us!

Job Description

Customer Support Advisor (CSA) Here we grow again! Are you interested in being part of an essential business and industry? Are you interested in a growing organization where your administrative skills are used to support productive employees and a dynamic management team? We are looking for someone who thrives when faced with responsibility and a variety of demands; a resourceful person who can bring professionalism and energy to our company. If you are excited to imagine yourself in a role with this impact and opportunity, we want you to join our team! Our Company We are an independently, family owned, Ontario based Canadian company in the uniform and mat rental business, serving many different industries throughout much of the province. We are fortunate to have many long tenured employees who enjoy our supportive family environment and being appreciated for what they do. We choose to live by our values everyday: * Keep your promises. * Be fair. * Tell the unvarnished truth. * Respect each other. * Do the right thing. The Role This is a full-time permanent position (35-40 hours/week), starting with a wage of $19.00 - $22.00 per hour, commensurate with skills and experience.  We offer group benefits including health and dental coverage and a pension plan.  The work environment includes modern office technology with free parking on site and public transit stops nearby to help simplify your travel to and from work.  Your primary goal will be to support many facets of our Service team! You will be dealing with co-workers, management, customers, and others to accomplish your goals. You will represent our company image by providing exemplary service when communicating internally and externally. You’re perfect for this role because you are: * Detail Oriented * An effective communicator * Positive * Problem solver * Professional  * Organized You take great pride in your work, always striving to know more and be better. You are comfortable with information technology and are capable of learning new software easily. You show respect to your co-workers, authority, and you take direction well. Qualifications & Experience * Experience with customer service and office administration  * Superior skills using Microsoft Word, Excel, and digital document software (PDF) * Superior communication skills, both spoken and written * Able to work well independently and within a team * Committed to confidentiality and professionalism * Committed to continual improvement of self and processes  How to Apply We aspire to hire the right person for our roles.  As a result, our recruitment process has multiple progressive stages, including in-person interview and skills testing, among others.  If you have the skills and professionalism to succeed with us, and are committed to the recruitment progression, please complete the first stage of our recruitment process by completing your application and submitting your resume to us online.  We will not be accepting phone inquiries or applications by fax or in person for this position; online applications only.  We look forward to hearing from you.

Job Description

A career that gives you purpose. A company that stands up for you. A team where you can be yourself. Sound too good to be true? This is life at Houle. We believe in empowering communities through local projects that positively impact people's lives. We're a passionate group of people who love collaborating on innovative and challenging projects.

About this role

We are recruiting for a Helpdesk Support Team Lead to join our Burnaby Head office.

Lead the helpdesk team in delivering exceptional technical support to internal users. This role is responsible for overseeing daily operations, coaching and mentoring help desk support staff, and ensuring timely resolution of IT issues to maintain business continuity and user satisfaction.

*This position is based in the office. Hybrid work option is not available.

Here's how your role will strengthen our team.

Your responsibilities

• Lead and mentor a team of IT helpdesk support specialists and technicians
• Provide regular coaching, guidance, and performance feedback to help team members grow professionally and improve service delivery
• Conduct one-on-one meetings, performance reviews, and development planning sessions
• Foster a collaborative and inclusive team environment that encourages continuous learning and accountability
• Oversee the daily operations of the IT helpdesk, ensuring SLAs and KPIs are met
• Develop and implement helpdesk policies, procedures, and best practices
• Monitor ticketing systems to ensure timely and effective resolution of incidents and service requests
• Provide hands-on support for escalated technical issues
• Collaborate with other IT teams to ensure seamless support and system integration
• Analyze support trends and generate reports to identify areas for improvement
• Coordinate onboarding and offboarding IT processes for employees
• Manage inventory of IT assets and software licenses
• Ensure compliance with security policies and data protection standards
• Deliver training and support documentation for end-users

Your experience and skills

• Bachelor's degree in information technology, Computer Science, or equivalent education and experience
• 3+ years of experience in IT helpdesk support, with at least 2 years of experience leading a help desk support team
• Proven experience in coaching and leading high-performing teams
• Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, and enterprise applications (ERP, SharePoint, Cloud Based Systems, ticketing systems)
• Excellent problem-solving, communication, and interpersonal skills
• Able to manage multiple priorities in a fast-paced environment
• Familiar with remote support tools and mobile device management (MDM) and experience supporting remote work environments
• Strong customer service orientation and a continuous improvement mindset

About Houle

As BC's leading electrical contractor and systems integrator, we believe in delivering safe, reliable power for the future. From hospitals and universities, to airports, shipping terminals and shopping centres, our electrical and technology professionals proudly provide innovative solutions that create value for our customers every day.

Since 1944, we've been dedicated to our craft, committed to quality workmanship, and building teams that thrive. Driven by purpose and connected through collaboration, our focus on people guides our success in delivering some of the most exciting infrastructure projects in the province.

As a certified Great Place to Work , one of BC's Top 100 Employers , and Best Managed company, we have been recognized for our efforts in creating a safe and inclusive work environment.

Why join our team?

• We emphasize having a work-life balance – We offer flexible work schedules and a competitive vacation policy.
• Continuous development is a top priority – Whether you're looking for a corporate career or a career in the field, you are supported with access to tools and training for development and growth.
• Our employee benefits prioritize your financial, physical, and mental well-being – From RRSP matching to health and wellness reimbursements and additional Houle days off, we've got you covered.
• We have many exciting project opportunities – With many projects on the go around BC, we're certain you will find countless ways to bring communities to life.
• We have fun! Connection is key at Houle, from industry events to themed office gatherings, we never miss an opportunity to celebrate. Join us for our summer bbqs, potlucks, charity fundraisers, community volunteering, and many more fun events!
• A safe space for everyone – We celebrate diversity and are proud to be an equal-opportunity employer. We're committed to diversity and inclusion and strive to foster, cultivate and preserve a culture of belonging for all employees.

Salary range: $80,000-$90,000 per year plus a competitive total compensation package. Actual salary will be commensurate with experience, skills and overall match to the position offered. Let's chat throughout the hiring process and determine the best fit.

Sound like a match? We'd love to connect.

Please visit and click on the listing for Helpdesk Support Team Lead The opportunity will remain open until it has been filled.

Connect with us on LinkedIn , Instagram , Facebook , and X!

Houle will not be accepting unsolicited resumes from recruitment firms sent to HR, our managers, or employees directly without a signed agreement within the last 12 months. Unsolicited resumes sent to Houle will not be accepted or obligate our organization to pay any fees if the candidate is hired through alternate contacts.