5,245 Support Agent jobs in Canada

Job Description

There’s a moment when it all comes together. When a complicated challenge turns into a creative solution. When a problem turns into an opportunity. We live for those moments.

Here at Fuel, creativity is what drives us forward. We want the outliers. The non-conformists. The game-changers. And that’s where you come in. To transform the face of logistics, we need your help. This is not just a job, it’s a lifestyle. We want you to be excited about the work you’re doing and the company you’re doing it for. And if challenges arise? That’s ok - rise to the challenge. No two days are exactly the same and that’s what makes working at Fuel so gratifying.

Fuel Transport is presently expanding rapidly and looking to hire a Logistic Support Agent for its Brampton business unit.

Rise to the challenge. Find your Fuel.

Detailed Job Description

• Answer and support all inquiries from internal Carrier Sales Managers and Dispatchers.
• Coordinate and confirm scheduled appointments with internal team, carriers, suppliers and clients.
• Enter and verify shipment tenders.
• Monitor and follow-up on on-time pickup and delivery.
• Prepare and provide daily tracing reports as required.
• Communicating orders, movement instructions, load movements, and other information to dispatchers, carriers and customers.
• Recording, maintaining and providing shipment arrival & departure information.
• Timely status information updates; documenting service performance and equipment tracking.
• Any other task requested related to scanning, documentation support, fax, and photocopies as a general support to the well-being of the operation.

Skills & Requirements

• High school diploma, or equivalent with 1-3 years of experience in a similar type of position, ideally in a logistics work environment.
• Intermediate to advance with IT systems and Microsoft Suit.
• Advanced data entry skills.
• Good Analytical and fast decision-making abilities.
• Dynamic, good communication and customer service oriented.
• Good and fast execution and able to multitask.
• Good learning and organization abilities.

Pay, Benefits, Perks And More

We’re not like the others, nor do we care to be. You are an investment and from day one, we treat you as such. Easily accessible by car or public transit, our dynamic work environment is high-energy and fun. Our competitive comp packages include comprehensive benefit plans and generous paid time off, and our company sponsored events and other creative perks are all designed with our valued employees in mind.

Il y a cet instant où tout semble se mettre en place. Cet instant où le défi le plus complexe se transforme en solution créative, où le problème devient soudainement une opportunité. Ces instants sont notre raison d’être.

Chez Fuel, c’est la créativité qui nous propulse, nous fait aller de l’avant. Nous recherchons les hors-normes. Les non-conformistes. Ceux qui changent la donne. Et c’est là que vous entrez en jeu. Pour transformer le visage de la logistique, nous avons besoin de votre aide. Ce n’est pas seulement un travail, c’est un style de vie. Nous voulons que vous soyez stimulé par le travail que vous faites et par l’entreprise pour laquelle vous le faites. Et si des défis surgissent ? Parfait : relevez le défi. Chaque jour apporte son lot de découvertes, et c’est exactement pour cette raison que le travail chez Fuel est si gratifiant.

Les Transports Fuel est présentement à la recherche d’un (e) Agent (e) de support logistique, pour notre siège social de ville LaSalle, QC.

Relevez le défi. Trouvez votre Fuel.

Sommaire de la fonction :

• Répondre et prendre en charge toutes les demandes des spécialistes internes des comptes logistiques et des répartiteurs.
• Coordonner et confirmer les rendez-vous planifiés avec l'équipe interne, les transporteurs, les fournisseurs et les clients.
• Saisir et vérifier les soumissions d'expédition.
• Surveiller et suivre le ramassage et la livraison à temps.
• Préparer et fournir des rapports de suivi quotidiens au besoin.
• Communiquer les commandes, les instructions de mouvement, les mouvements de charge et d'autres informations aux répartiteurs, aux transporteurs et aux clients.
• Enregistrer, maintenir et fournir les informations d'arrivée et de départ des expéditions.
• Mises à jour des informations d'état en temps opportun ; documenter les performances du service et le suivi des équipements.
• Toute autre tâche demandée liée à la numérisation, au soutien de la documentation, aux télécopies et aux photocopies en tant que soutien général au bon fonctionnement de l'opération.
• Utiliser les données de suivi des équipements pour traiter les informations en temps réel pour les clients.
• S'assurer que nous répondons aux exigences des indicateurs clés de performance du client.

Education et qualifications :

• Baccalauréat, DEC ou diplôme d'études secondaires avec au moins une (1) à trois (3) années d'expérience dans un type de poste similaire, idéalement dans un environnement de travail logistique ou service à la clientèle.
• Excellentes compétences verbales, de compréhension de lecture et d'écriture en français et en anglais. La connaissance d'une autre langue est nécessaire pour ce poste car le candidat sera obligé d'interagir et de communiquer avec des clients, des fournisseurs et des collègues à travers l'Amérique du Nord.
• Intermédiaire pour progresser avec les systèmes informatiques (Suite office, Internet et système TMW).

Salaire, avantages sociaux, privilèges et plus :

Nous ne sommes pas comme les autres et nous ne nous soucions pas de l’être. Nous investissons en vous, et ce, dès le premier jour. Facilement accessible en voiture ou par transports en commun, notre environnement de travail dynamique est riche en énergie et en divertissements. Nos forfaits compétitifs comprennent des régimes d'avantages sociaux complets et des congés rémunérés généreusement. De plus, nos événements commandités par l’entreprise et nos autres privilèges créatifs sont conçus en pensant à nos précieux employés.There's a moment when it all comes together. When a complicated challenge turns into a creative solution. When a problem turns into an opportunity. We live for those moments.

Fuel Transport est un employeur offrant l'égalité des chances. Nous apprécions votre intérêt et répondrons aux candidats qualifiés dans les meilleurs délais.

***

English Version:

Here at Fuel, creativity is what drives us forward. We want the outliers. The non-conformists. The game-changers. And that's where you come in. To transform the face of logistics, we need your help. This is not just a job, it's a lifestyle. We want you to be excited about the work you're doing and the company you're doing it for. And if challenges arise? That's ok - rise to the challenge. No two days are exactly the same and that's what makes working at Fuel so gratifying.

Fuel Transport is looking to hire a Logistics support agent at our Head Office in LaSalle, Quebec.

Rise to the challenge. Find your Fuel.

Job Summary:

• Answer and support all inquiries from internal Logistic Account Specialists and Dispatchers.
• Coordinate and confirm scheduled appointments with internal team, carriers, suppliers and clients.
• Enter and verify shipment tenders.
• Monitor and follow-up on on-time pickup and delivery.
• Prepare and provide daily tracing reports as required.
• Communicating orders, movement instructions, load movements, and other information to dispatchers, carriers and customers.
• Recording, maintaining and providing shipment arrival & departure information.
• Timely status information updates; documenting service performance and equipment tracking.
• Any other task requested related to scanning, documentation support, fax, and photocopies as a general support to the well-being of the operation.
• Use equipment tracking data to process real-time information for clients.
• Ensuring we are meeting client KPI’S requirements.

Education & Qualifications:

• Bachelor, DEC or High school diploma with at least one (1) to three (3) years of experience in a similar type of position, ideally in a logistic work environment or customer service.
• Excellent verbal, reading comprehension and writing skills in French and English. The requirement of another language is required for this position as the candidate will be required to interact and communicate with clients, suppliers and colleagues throughout North America.
• Intermediate to advance with IT systems (Office Suites, Internet and TMW system).

Pay, benefits, perks and more:

We’re not like the others, nor do we care to be. You are an investment and from day one, we treat you as such. Easily accessible by car or public transit, our dynamic work environment is high-energy and fun. Our competitive comp packages include comprehensive benefit plans and generous paid time off, and our company sponsored events, and other creative perks are all designed with our valued employees in mind.

Fuel Transport is an Equal Opportunity Employer. We appreciate your interest and will respond to qualified candidates in a timely manner.

Il y a cet instant où tout semble se mettre en place. Cet instant où le défi le plus complexe se transforme en solution créative, où le problème devient soudainement une opportunité. Ces instants sont notre raison d’être.

Chez Fuel, c’est la créativité qui nous propulse, nous fait aller de l’avant. Nous recherchons les hors-normes. Les non-conformistes. Ceux qui changent la donne. Et c’est là que vous entrez en jeu. Pour transformer le visage de la logistique, nous avons besoin de votre aide. Ce n’est pas seulement un travail, c’est un style de vie. Nous voulons que vous soyez stimulé par le travail que vous faites et par l’entreprise pour laquelle vous le faites. Et si des défis surgissent ? Parfait : relevez le défi. Chaque jour apporte son lot de découvertes, et c’est exactement pour cette raison que le travail chez Fuel est si gratifiant.

Les Transports Fuel est présentement à la recherche d’un (e) Agent (e) de support logistique, pour notre siège social de ville LaSalle, QC.

Relevez le défi. Trouvez votre Fuel.

Sommaire de la fonction :

• Répondre et prendre en charge toutes les demandes des spécialistes internes des comptes logistiques et des répartiteurs.
• Coordonner et confirmer les rendez-vous planifiés avec l'équipe interne, les transporteurs, les fournisseurs et les clients.
• Saisir et vérifier les soumissions d'expédition.
• Surveiller et suivre le ramassage et la livraison à temps.
• Préparer et fournir des rapports de suivi quotidiens au besoin.
• Communiquer les commandes, les instructions de mouvement, les mouvements de charge et d'autres informations aux répartiteurs, aux transporteurs et aux clients.
• Enregistrer, maintenir et fournir les informations d'arrivée et de départ des expéditions.
• Mises à jour des informations d'état en temps opportun ; documenter les performances du service et le suivi des équipements.
• Toute autre tâche demandée liée à la numérisation, au soutien de la documentation, aux télécopies et aux photocopies en tant que soutien général au bon fonctionnement de l'opération.
• Utiliser les données de suivi des équipements pour traiter les informations en temps réel pour les clients.
• S'assurer que nous répondons aux exigences des indicateurs clés de performance du client.

Education et qualifications :

• Baccalauréat, DEC ou diplôme d'études secondaires avec au moins une (1) à trois (3) années d'expérience dans un type de poste similaire, idéalement dans un environnement de travail logistique ou service à la clientèle.
• Excellentes compétences verbales, de compréhension de lecture et d'écriture en français et en anglais. La connaissance d'une autre langue est nécessaire pour ce poste car le candidat sera obligé d'interagir et de communiquer avec des clients, des fournisseurs et des collègues à travers l'Amérique du Nord.
• Intermédiaire pour progresser avec les systèmes informatiques (Suite office, Internet et système TMW).

Salaire, avantages sociaux, privilèges et plus :

Nous ne sommes pas comme les autres et nous ne nous soucions pas de l’être. Nous investissons en vous, et ce, dès le premier jour. Facilement accessible en voiture ou par transports en commun, notre environnement de travail dynamique est riche en énergie et en divertissements. Nos forfaits compétitifs comprennent des régimes d'avantages sociaux complets et des congés rémunérés généreusement. De plus, nos événements commandités par l’entreprise et nos autres privilèges créatifs sont conçus en pensant à nos précieux employés.There's a moment when it all comes together. When a complicated challenge turns into a creative solution. When a problem turns into an opportunity. We live for those moments.

Fuel Transport est un employeur offrant l'égalité des chances. Nous apprécions votre intérêt et répondrons aux candidats qualifiés dans les meilleurs délais.

***

English Version:

Here at Fuel, creativity is what drives us forward. We want the outliers. The non-conformists. The game-changers. And that's where you come in. To transform the face of logistics, we need your help. This is not just a job, it's a lifestyle. We want you to be excited about the work you're doing and the company you're doing it for. And if challenges arise? That's ok - rise to the challenge. No two days are exactly the same and that's what makes working at Fuel so gratifying.

Fuel Transport is looking to hire a Logistics support agent at our Head Office in LaSalle, Quebec.

Rise to the challenge. Find your Fuel.

Job Summary:

• Answer and support all inquiries from internal Logistic Account Specialists and Dispatchers.
• Coordinate and confirm scheduled appointments with internal team, carriers, suppliers and clients.
• Enter and verify shipment tenders.
• Monitor and follow-up on on-time pickup and delivery.
• Prepare and provide daily tracing reports as required.
• Communicating orders, movement instructions, load movements, and other information to dispatchers, carriers and customers.
• Recording, maintaining and providing shipment arrival & departure information.
• Timely status information updates; documenting service performance and equipment tracking.
• Any other task requested related to scanning, documentation support, fax, and photocopies as a general support to the well-being of the operation.
• Use equipment tracking data to process real-time information for clients.
• Ensuring we are meeting client KPI’S requirements.

Education & Qualifications:

• Bachelor, DEC or High school diploma with at least one (1) to three (3) years of experience in a similar type of position, ideally in a logistic work environment or customer service.
• Excellent verbal, reading comprehension and writing skills in French and English. The requirement of another language is required for this position as the candidate will be required to interact and communicate with clients, suppliers and colleagues throughout North America.
• Intermediate to advance with IT systems (Office Suites, Internet and TMW system).

Pay, benefits, perks and more:

We’re not like the others, nor do we care to be. You are an investment and from day one, we treat you as such. Easily accessible by car or public transit, our dynamic work environment is high-energy and fun. Our competitive comp packages include comprehensive benefit plans and generous paid time off, and our company sponsored events, and other creative perks are all designed with our valued employees in mind.

Fuel Transport is an Equal Opportunity Employer. We appreciate your interest and will respond to qualified candidates in a timely manner.

Il y a cet instant où tout semble se mettre en place. Cet instant où le défi le plus complexe se transforme en solution créative, où le problème devient soudainement une opportunité. Ces instants sont notre raison d’être.

Chez Fuel, c’est la créativité qui nous propulse, nous fait aller de l’avant. Nous recherchons les hors-normes. Les non-conformistes. Ceux qui changent la donne. Et c’est là que vous entrez en jeu. Pour transformer le visage de la logistique, nous avons besoin de votre aide. Ce n’est pas seulement un travail, c’est un style de vie. Nous voulons que vous soyez stimulé par le travail que vous faites et par l’entreprise pour laquelle vous le faites. Et si des défis surgissent ? Parfait : relevez le défi. Chaque jour apporte son lot de découvertes, et c’est exactement pour cette raison que le travail chez Fuel est si gratifiant.

Les Transports Fuel est présentement à la recherche d’un (e) Agent (e) de support logistique, pour notre siège social de ville LaSalle, QC.

Relevez le défi. Trouvez votre Fuel.

Sommaire de la fonction :

• Répondre et prendre en charge toutes les demandes des spécialistes internes des comptes logistiques et des répartiteurs.
• Coordonner et confirmer les rendez-vous planifiés avec l'équipe interne, les transporteurs, les fournisseurs et les clients.
• Saisir et vérifier les soumissions d'expédition.
• Surveiller et suivre le ramassage et la livraison à temps.
• Préparer et fournir des rapports de suivi quotidiens au besoin.
• Communiquer les commandes, les instructions de mouvement, les mouvements de charge et d'autres informations aux répartiteurs, aux transporteurs et aux clients.
• Enregistrer, maintenir et fournir les informations d'arrivée et de départ des expéditions.
• Mises à jour des informations d'état en temps opportun ; documenter les performances du service et le suivi des équipements.
• Toute autre tâche demandée liée à la numérisation, au soutien de la documentation, aux télécopies et aux photocopies en tant que soutien général au bon fonctionnement de l'opération.
• Utiliser les données de suivi des équipements pour traiter les informations en temps réel pour les clients.
• S'assurer que nous répondons aux exigences des indicateurs clés de performance du client.

Education et qualifications :

• Baccalauréat, DEC ou diplôme d'études secondaires avec au moins une (1) à trois (3) années d'expérience dans un type de poste similaire, idéalement dans un environnement de travail logistique ou service à la clientèle.
• Excellentes compétences verbales, de compréhension de lecture et d'écriture en français et en anglais. La connaissance d'une autre langue est nécessaire pour ce poste car le candidat sera obligé d'interagir et de communiquer avec des clients, des fournisseurs et des collègues à travers l'Amérique du Nord.
• Intermédiaire pour progresser avec les systèmes informatiques (Suite office, Internet et système TMW).

Salaire, avantages sociaux, privilèges et plus :

Nous ne sommes pas comme les autres et nous ne nous soucions pas de l’être. Nous investissons en vous, et ce, dès le premier jour. Facilement accessible en voiture ou par transports en commun, notre environnement de travail dynamique est riche en énergie et en divertissements. Nos forfaits compétitifs comprennent des régimes d'avantages sociaux complets et des congés rémunérés généreusement. De plus, nos événements commandités par l’entreprise et nos autres privilèges créatifs sont conçus en pensant à nos précieux employés.There's a moment when it all comes together. When a complicated challenge turns into a creative solution. When a problem turns into an opportunity. We live for those moments.

Fuel Transport est un employeur offrant l'égalité des chances. Nous apprécions votre intérêt et répondrons aux candidats qualifiés dans les meilleurs délais.

***

English Version:

Here at Fuel, creativity is what drives us forward. We want the outliers. The non-conformists. The game-changers. And that's where you come in. To transform the face of logistics, we need your help. This is not just a job, it's a lifestyle. We want you to be excited about the work you're doing and the company you're doing it for. And if challenges arise? That's ok - rise to the challenge. No two days are exactly the same and that's what makes working at Fuel so gratifying.

Fuel Transport is looking to hire a Logistics support agent at our Head Office in LaSalle, Quebec.

Rise to the challenge. Find your Fuel.

Job Summary:

• Answer and support all inquiries from internal Logistic Account Specialists and Dispatchers.
• Coordinate and confirm scheduled appointments with internal team, carriers, suppliers and clients.
• Enter and verify shipment tenders.
• Monitor and follow-up on on-time pickup and delivery.
• Prepare and provide daily tracing reports as required.
• Communicating orders, movement instructions, load movements, and other information to dispatchers, carriers and customers.
• Recording, maintaining and providing shipment arrival & departure information.
• Timely status information updates; documenting service performance and equipment tracking.
• Any other task requested related to scanning, documentation support, fax, and photocopies as a general support to the well-being of the operation.
• Use equipment tracking data to process real-time information for clients.
• Ensuring we are meeting client KPI’S requirements.

Education & Qualifications:

• Bachelor, DEC or High school diploma with at least one (1) to three (3) years of experience in a similar type of position, ideally in a logistic work environment or customer service.
• Excellent verbal, reading comprehension and writing skills in French and English. The requirement of another language is required for this position as the candidate will be required to interact and communicate with clients, suppliers and colleagues throughout North America.
• Intermediate to advance with IT systems (Office Suites, Internet and TMW system).

Pay, benefits, perks and more:

We’re not like the others, nor do we care to be. You are an investment and from day one, we treat you as such. Easily accessible by car or public transit, our dynamic work environment is high-energy and fun. Our competitive comp packages include comprehensive benefit plans and generous paid time off, and our company sponsored events, and other creative perks are all designed with our valued employees in mind.

Fuel Transport is an Equal Opportunity Employer. We appreciate your interest and will respond to qualified candidates in a timely manner.

Il y a cet instant où tout semble se mettre en place. Cet instant où le défi le plus complexe se transforme en solution créative, où le problème devient soudainement une opportunité. Ces instants sont notre raison d’être.

Chez Fuel, c’est la créativité qui nous propulse, nous fait aller de l’avant. Nous recherchons les hors-normes. Les non-conformistes. Ceux qui changent la donne. Et c’est là que vous entrez en jeu. Pour transformer le visage de la logistique, nous avons besoin de votre aide. Ce n’est pas seulement un travail, c’est un style de vie. Nous voulons que vous soyez stimulé par le travail que vous faites et par l’entreprise pour laquelle vous le faites. Et si des défis surgissent ? Parfait : relevez le défi. Chaque jour apporte son lot de découvertes, et c’est exactement pour cette raison que le travail chez Fuel est si gratifiant.

Les Transports Fuel est présentement à la recherche d’un (e) Agent (e) de support logistique, pour notre siège social de ville LaSalle, QC.

Relevez le défi. Trouvez votre Fuel.

Sommaire de la fonction :

• Répondre et prendre en charge toutes les demandes des spécialistes internes des comptes logistiques et des répartiteurs.
• Coordonner et confirmer les rendez-vous planifiés avec l'équipe interne, les transporteurs, les fournisseurs et les clients.
• Saisir et vérifier les soumissions d'expédition.
• Surveiller et suivre le ramassage et la livraison à temps.
• Préparer et fournir des rapports de suivi quotidiens au besoin.
• Communiquer les commandes, les instructions de mouvement, les mouvements de charge et d'autres informations aux répartiteurs, aux transporteurs et aux clients.
• Enregistrer, maintenir et fournir les informations d'arrivée et de départ des expéditions.
• Mises à jour des informations d'état en temps opportun ; documenter les performances du service et le suivi des équipements.
• Toute autre tâche demandée liée à la numérisation, au soutien de la documentation, aux télécopies et aux photocopies en tant que soutien général au bon fonctionnement de l'opération.
• Utiliser les données de suivi des équipements pour traiter les informations en temps réel pour les clients.
• S'assurer que nous répondons aux exigences des indicateurs clés de performance du client.

Education et qualifications :

• Baccalauréat, DEC ou diplôme d'études secondaires avec au moins une (1) à trois (3) années d'expérience dans un type de poste similaire, idéalement dans un environnement de travail logistique ou service à la clientèle.
• Excellentes compétences verbales, de compréhension de lecture et d'écriture en français et en anglais. La connaissance d'une autre langue est nécessaire pour ce poste car le candidat sera obligé d'interagir et de communiquer avec des clients, des fournisseurs et des collègues à travers l'Amérique du Nord.
• Intermédiaire pour progresser avec les systèmes informatiques (Suite office, Internet et système TMW).

Salaire, avantages sociaux, privilèges et plus :

Nous ne sommes pas comme les autres et nous ne nous soucions pas de l’être. Nous investissons en vous, et ce, dès le premier jour. Facilement accessible en voiture ou par transports en commun, notre environnement de travail dynamique est riche en énergie et en divertissements. Nos forfaits compétitifs comprennent des régimes d'avantages sociaux complets et des congés rémunérés généreusement. De plus, nos événements commandités par l’entreprise et nos autres privilèges créatifs sont conçus en pensant à nos précieux employés.There's a moment when it all comes together. When a complicated challenge turns into a creative solution. When a problem turns into an opportunity. We live for those moments.

Fuel Transport est un employeur offrant l'égalité des chances. Nous apprécions votre intérêt et répondrons aux candidats qualifiés dans les meilleurs délais.

***

English Version:

Here at Fuel, creativity is what drives us forward. We want the outliers. The non-conformists. The game-changers. And that's where you come in. To transform the face of logistics, we need your help. This is not just a job, it's a lifestyle. We want you to be excited about the work you're doing and the company you're doing it for. And if challenges arise? That's ok - rise to the challenge. No two days are exactly the same and that's what makes working at Fuel so gratifying.

Fuel Transport is looking to hire a Logistics support agent at our Head Office in LaSalle, Quebec.

Rise to the challenge. Find your Fuel.

Job Summary:

• Answer and support all inquiries from internal Logistic Account Specialists and Dispatchers.
• Coordinate and confirm scheduled appointments with internal team, carriers, suppliers and clients.
• Enter and verify shipment tenders.
• Monitor and follow-up on on-time pickup and delivery.
• Prepare and provide daily tracing reports as required.
• Communicating orders, movement instructions, load movements, and other information to dispatchers, carriers and customers.
• Recording, maintaining and providing shipment arrival & departure information.
• Timely status information updates; documenting service performance and equipment tracking.
• Any other task requested related to scanning, documentation support, fax, and photocopies as a general support to the well-being of the operation.
• Use equipment tracking data to process real-time information for clients.
• Ensuring we are meeting client KPI’S requirements.

Education & Qualifications:

• Bachelor, DEC or High school diploma with at least one (1) to three (3) years of experience in a similar type of position, ideally in a logistic work environment or customer service.
• Excellent verbal, reading comprehension and writing skills in French and English. The requirement of another language is required for this position as the candidate will be required to interact and communicate with clients, suppliers and colleagues throughout North America.
• Intermediate to advance with IT systems (Office Suites, Internet and TMW system).

Pay, benefits, perks and more:

We’re not like the others, nor do we care to be. You are an investment and from day one, we treat you as such. Easily accessible by car or public transit, our dynamic work environment is high-energy and fun. Our competitive comp packages include comprehensive benefit plans and generous paid time off, and our company sponsored events, and other creative perks are all designed with our valued employees in mind.

Fuel Transport is an Equal Opportunity Employer. We appreciate your interest and will respond to qualified candidates in a timely manner.

Job Description

Salary:

Nous sommes actuellement la recherche dun Agent(e) Support la Clientle pour rejoindre notre quipe. Vous avez le got de trouver des solutions pour venir en aide nos clients ? Offrir un service de qualit et efficace vous allume ? Les technos aussi ? Vous rpondez au tlphone avec le sourire et tes dbrouillard ? Nous souhaitons vous rencontrer !

Votre implication va aider de manire tangible faire briller notre service la clientle. Travaillez au sein dune quipe qui offre une libert daction dans un cadre bien dfini qui vous permettra de dmontrer vos acquis et connaissances, tout en dveloppant de nouvelles comptences.

Principales tches et responsabilits :

• Offrir le support technique et le service la clientle nos client (courriel, tlphone, clavardage) li labonnement, linstallation et lutilisation de nos produits;
• Maintenir un haut niveau de satisfaction de la clientle;
• Documenter de faon prcise et concise les billets et en assurer la rsolution;
• Collaborer troitement avec les autres groupes de Notarius pour la rsolution de problmes complexes;
• Lorsque requis, vrifier et confirmer lidentit de nos nouveaux clients, appuy par notre processus de vrification didentit en ligne;
• Ajuster la documentation de support interne, lorsque requis;
• Supporter le processus de dploiement des produits de Notarius auprs de certains clients;
• Participer au besoin des projets externes du service la clientle.

Qualifications et comptences:

• Formation : DEP, DEC ou Baccalaurat;
• Exprience : Minimum 2 ans de support technique dans un contexte de service la clientle par tlphone;
• Matrise du franais et de langlais, tant loral qu lcrit (essentielle), puisque ce poste requiert de communiquer rgulirement avec notre clientle, y compris des clients situs lextrieur du Qubec.
• Connaissances de lenvironnement dun centre dappels (essentiel);
• Connaissances en rseautique et dans les systmes dexploitation Windows (atout);
• Possder un permis de travail valide (essentiel).

Aptitudes :

• Intrt marqu pour le travail dquipe, la satisfaction du client et le suivi des processus;
• Autonome, dbrouillard(e), polyvalent(e) et fait preuve dinitiative;
• Aime apprendre de nouvelles technos ainsi que comprendre ce qui se passe dans notre industrie et au quotidien chez nos clients;
• Capacit mener plusieurs projets de front avec un minimum de supervision;
• Flexibilit et capacit dadaptation face au changement.
  
  

Le poste vous intresse? Postulez!

Notre organisation est prsente travers le Canada.

Comme illustr dans la description des tches, il implique notamment de communiquer, oralement et par crit, avec les autres quipes de Portage situes partout au Canada et avec nos clients et partenaires internationaux. En effet, les clients et les partenaires internationaux reprsentent une partie importante de nos activits. la suite dune analyse, nous avons dtermin que les tches lies au poste ncessitent la connaissance de langlais en plus du franais ( loral et lcrit). Nous avons galement dtermin que la connaissance de langlais dj exige des autres employs ne permet pas lexcution des tches ncessitant la connaissance de langlais lies au poste.

Cependant, Portage restreint le plus possible le nombre de postes pour lesquels elle exige la connaissance dune autre langue que le franais. Portage nexige la matrise de l'anglais que lorsque cela est ncessaire lexcution des tches dun employ.

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We are currently seeking a Customer Support Agent to join our team. Are you eager to find solutions to help our clients? Does providing quality and efficient service excite you? Are you passionate about technology? Do you answer the phone with a smile and are resourceful? We want to meet you!

Your involvement will contribute to the excellence of our customer service. Work within a team that offers freedom of action in a well-defined framework, allowing you to showcase your skills and knowledge while developing new competencies.

Main Tasks and Responsibilities:

• Provide technical support and customer service to our clients (email, phone, chat) related to subscription, installation, and use of our products.
• Maintain a high level of customer satisfaction.
• Accurately and concisely document tickets and ensure their resolution.
• Collaborate closely with other Notarius groups to resolve complex issues.
• When required, verify and confirm the identity of our new clients, supported by our online identity verification process.
• Adjust internal support documentation as needed.
• Support the deployment process of Notarius products for certain clients.
• Participate as needed in external customer service projects.

Qualifications and Skills:

• Education: Diploma of Vocational Studies (DVS), College or Bachelors degree.
• Experience: Minimum 2 years of technical support in a customer service context via phone.
• Proficiency in French and English, both spoken and written (essential) as this position requires communicating on a regular basis with our customer base which also includes customers that are located outside of Quebec
• Knowledge of a call center environment (essential).
• Knowledge of networking and Windows operating systems (an asset).
• Must possess a valid work permit (essential).

Aptitudes:

• Strong interest in teamwork, customer satisfaction, and process follow-up.
• Autonomous, resourceful, versatile, and shows initiative.
• Enjoys learning new technologies and understanding what happens in our industry and daily life of our clients.
• Ability to manage multiple projects simultaneously with minimal supervision.
• Flexibility and adaptability to change.

Interested in the position? Apply now!

Our organization is across Canada.

As detailed in the job description, this job involves communicating, both verbally and in writing, with other Portage teams located across Canada and the United States and with our international clients and partners. These customers and partners represent an important part of our activities. Based on an evaluation, we have determined that the duties of this position require knowledge of English in addition to French (oral and written). We also determined that the English language skills already required of other employees do not permit the performance of English language skills tasks related to this position.

However, in Qubec, Portage limits as much as possible the number of positions for which it requires the knowledge of another language than French. Portage solely requires proficiency in English where it is necessary for the performance of an employees duties.

Job Description

Salary:

An English version follows

Vous souhaitez avoir un impact positif tout en gagnant un revenu supplmentaire? Rejoignez FoodHero, une application innovante qui connecte les marchands de produits alimentaires aux consommateurs pour lutter contre le problme mondial du gaspillage alimentaire. Environ 40 % de la production alimentaire mondiale est gaspille chaque anne, contribuant l'puisement de ressources prcieuses. FoodHero a pour mission de changer cela et de crer un monde meilleur.

Chez FoodHero, nous croyons en la cration d'un environnement de travail o les individus peuvent s'panouir, grandir et contribuer une cause significative. Rejoignez-nous pour rduire le gaspillage alimentaire et construire un avenir durable, tout en profitant d'un lieu de travail dynamique et stimulant qui valorise la confiance, le respect, le plaisir, la communaut, la passion, la responsabilit et l'humilit.

Responsabilits:

• Fournir un soutien de qualit aux partenaires en rpondant leurs questions techniques, oprationnelles ou administratives.
• Collaborer avec les quipes internes (service client, technique, etc.) pour identifier, analyser et rsoudre efficacement les problmes rencontrs par les partenaires.
• Accompagner les nouveaux partenaires tout au long de leur intgration: configuration initiale, formation, accs aux outils et bonnes pratiques.
• Dvelopper une relation de confiance avec les partenaires en comprenant leurs besoins et en offrant un support proactif et personnalis.
• Documenter les cas rcurrents, solutions apportes et bonnes pratiques afin doptimiser les processus de support.
• Suivre et analyser les indicateurs cls de performance du support (temps de rponse, taux de rsolution, satisfaction, etc.).
• Participer lamlioration continue du service en partageant les retours terrain et en proposant des pistes damlioration.
  

Profil recherch:

Nous recherchons une professionnelle motive, capable doffrir un soutien efficace et attentionn nos partenaires. L'Agent de Support aux Partenaires jouera un rle central dans la gestion des demandes, la rsolution des problmes et l'amlioration continue de l'exprience partenaire. Ce poste requiert la fois rigueur, empathie et esprit dinitiative.

Comptences et qualifications requises:

• De 1 3 ans dexprience dans un poste similaire (support client ou partenaires), idalement dans les secteurs alimentaire ou technologique.
• Excellente matrise du franais et de langlais, loral comme lcrit.
• Solides aptitudes en rsolution de problmes, pense analytique et approche oriente solution.
• Aisance avec les outils de la suite Microsoft ainsi que les outils de gestion tel que: Click-up, Slack, Outlook, Teams, Zendesk, etc.
• Esprit dquipe, attitude positive et sens du service client.

Ce que nous offrons:

• Un environnement de travail flexible, avec possibilit de tltravail.
• Un salaire comptitif.
• Lopportunit de faire une relle diffrence en contribuant rduire le gaspillage alimentaire.
• Une quipe dynamique et engage, o votre contribution est valorise.

Faites une diffrence ds aujourdhui. Rejoignez lquipe FoodHero et devenez un maillon essentiel de la chane contre le gaspillage alimentaire!

Postulez maintenant!

___

Are you looking to make a positive impact while earning additional income? Join FoodHero, an innovative app that connects food retailers with consumers to fight the global issue of food waste. Around 40% of the worlds food production is wasted each year, contributing to the depletion of precious resources. FoodHeros mission is to change that and help build a better world.

At FoodHero, we believe in creating a work environment where people can thrive, grow, and contribute to a meaningful cause. Join us in reducing food waste and building a sustainable futurewhile enjoying a dynamic and inspiring workplace that values trust, respect, fun, community, passion, accountability, and humility.

Responsibilities

• Provide high-quality support to partners by responding to their technical, operational, or administrative inquiries.
• Collaborate with internal teams (customer service, technical, etc.) to identify, analyze, and effectively resolve partner issues.
• Guide new partners through onboarding: initial setup, training, access to tools, and best practices.
• Build strong relationships with partners by understanding their needs and offering proactive, personalized support.
• Document recurring issues, solutions, and best practices to optimize support processes.
• Track and analyze key support performance metrics (response time, resolution rate, satisfaction, etc.).
• Contribute to continuous service improvement by sharing field insights and suggesting areas for enhancement.

What Were Looking For

Were looking for a motivated and caring professional who can provide effective and thoughtful support to our partners. The Partner Support Agent will play a central role in managing requests, solving problems, and improving the partner experience. This role requires attention to detail, empathy, and initiative.

Skills & Qualifications

• 1 to 3 years of experience in a similar role (customer or partner support), ideally in the food or tech industries.
• Excellent command of both French and English, spoken and written.
• Strong problem-solving skills, analytical thinking, and a solution-oriented mindset.
• Comfortable using Microsoft Office tools as well as platforms such as ClickUp, Slack, Outlook, Teams, Zendesk, etc.
• Team oriented, positive attitude, and strong customer service mindset.

What We Offer

• A flexible work environment with remote work opportunities.
• Competitive pay.
• A chance to truly make a difference by helping reduce food waste.
• A dynamic and engaged team where your contributions are valued.

Make a difference starting today. Join the FoodHero team and become a key player in the fight against food waste!

Apply now!

TECHNICAL SUPPORT AGENT (FULL-TIME)

As a technical support representative, you will handle blended inbound phone interactions with residential and business customers. You will troubleshoot account issues, provide general customer service, and up-sell customers on products and services when appropriate. 

There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program; however, we can usually find something that works for everyone.

This is an entry-level position that offers on-the-job paid training. While prior contact center experience isn’t required, experience in customer service, tech support, inside sales, or back-office support is a plus. Candidates should be highly reliable, have excellent communication skills and be willing to constantly learn on the job. 

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. 

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.  

Essential Duties

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Ensure first call resolution through problems solving and effective call handling 
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
• Accurately document and process customer claims in appropriate systems
• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
• Comply with requirements surrounding confidential information and personal information
• Escalate customer issues to the appropriate staff and managerial for resolution as needed
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements 

WONDER IF YOU ARE A GOOD FIT? 

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. 

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?

We can offer a wide range of scheduling options for qualified candidates.  There are multiple shifts and weekly work variations available to our team members.  Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location.  Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization .

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.  Job offers are contingent on drug screening results. (Does not apply in Canada)

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua,  EastWest BPO, TeleTechnology, and Vinculum.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.