292 Support Crew jobs in Canada

Job Description

CCTV Direct is a Canadian private company with its head office located in Mississauga, Ontario.  CCTV Direct specializes in sales and distribution of security and surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan.  We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability.  Overview We are hiring an enthusiastic and motivated individual to join our Technical Support team. Under the supervision of the Support Manager, the successful candidate will be responsible for providing technical support to CCTV Direct distribution partners, dealers and installers Position Title Technical Support  Position Type Full-Time Position Summary * The Technical Support candidate provides services to the company as follows: ** Provides assistance to customers who encounter technical difficulties while using our products. ** Provides support services to customers via phone, email, web, etc. ** Assist our sales team on projects and respond to pre-sales inquires. ** Collaborate with team members to identify and highlight trends in customer inquiries. ** Report any potential product issues to the Support Manager  ** Learn through hands on product testing with the opportunity to create training materials for internal and external training use. Skills, Qualifications, and Abilities * The successful candidate has: ** Strong customer service orientation ** Outgoing with strong teamwork attitude ** Ability to multi-task and adapt to fast-pace work environment. ** Strong analytical, troubleshooting and problem-solving skills. ** Good interpersonal skill, able to manage customer attitudes and emotions. ** Bilingual in English and French would be an asset.   Experience * The successful candidate has: ** Ideally a post-secondary degree, certificate or diploma in computer or other technology fields ** Excellent verbal and good written communication skills ** Some experience in in operating and troubleshooting PC and IP Networks ** Prior experience in customer service either in-person or over the phone is an asset. ** Prior experience in technical support and/or physical security industry is an asset. ** CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary. Location The Technical Support Department is in Mississauga, Ontario.  Monday to Friday only.

Job Description

Who Are We?

UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually across Canada, from coast to coast, and is rapidly expanding its footprint in the United States. Founded in 2019, UniUni is known for its tech-driven innovation and crowdsourced delivery model, providing fast, economical, and reliable services to local, national, and international e-commerce clients.

What Do We Offer?

At UniUni, we empower our employees with opportunities to achieve their professional goals. We value both lateral growth and vertical advancement, ensuring every role helps you develop your skills, broaden your expertise, and build a fulfilling career. We are looking for passionate professionals ready to work hard, embrace challenges, and enjoy being part of a dynamic, fun team.

Role Overview

We are seeking a highly skilled and experienced Technical Support Specialist to join our innovative team. The ideal candidate will have a strong background in technical support with experience in web and mobile applications. You will be responsible for troubleshooting issues, maintaining support tickets, and collaborating with QA and developers to identify root causes and ensure timely resolution. This role requires solid knowledge of relational databases and SQL, strong problem-solving and communication skills, and the ability to manage multiple tasks while working both independently and in a collaborative environment. This role can be performed remotely from Toronto or onsite in Vancouver.

Requirements

Responsibilities

• Provide technical support for web applications and mobile apps in a timely manner.
• Analyze the problems and escalate issues when necessary.
• Build an internal knowledge base with technical support documentation.
• Create and maintain the tickets for technical support and solutions.
• Work with QA or developers to analyze the root causes.
• Ability to provide evening and weekend support remotely.
• Assist in the management of user accounts.
• Learn the systems end-to-end to support users with their issues and product requirements.

Ideal Candidate

• A college diploma in the field of IT or an equivalent technical certificate required.
• 3+ years of experience in technical support of web applications and mobile apps.
• Good knowledge of relational databases and SQL language.
• Knowledge and experience of AWS CloudWatch is a plus.
• Experience in testing web applications and mobile apps.
• Strong troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to multitask; work on multiple service tickets simultaneously.
• Ability to work independently and as a team.
• Passion for continuous improvement.

Benefits

• Dental, Vision, Medical insurance, Paid Holiday, Paid Time Off, Paid Sick Leave, Management training programs
• Salary range $55,000 to $ 70,000CAD

Job Description

JSI is looking for a candidate with system administration and software development experience in a Windows and/or Linux environment with a strong interest in working and learning about networking, unified communications, and application layer standards and protocols, as well as with scripting and some programming languages.

The team you would be joining is a day-to-day, 24/7 operational support team, where you will be exposed to daily challenges and issues for geographically diverse customers, in a fast-moving environment that will demand an ability to problem solve and deal with many different issues at the same time. The skills you develop in this team will be invaluable and rewarding for your future endeavors.

Note that fluency in English and the ability to obtain and maintain up to a Top-Secret security clearance (Canada) are mandatory requirements for this position. Bilingualism or proficiency in French would be an asset.

Responsibilities include, but are not limited to:

• Provide accurate and timely response and resolution to daily customer support issues.
• Deliver effective and concise verbal and written communications.
• Maintain system configurations and contribute to technology roadmap for customer systems.
• Analyze customer systems for software upgrades to ensure minimal impact to customer operations.
• Assist Engineering to diagnose/replicate technical issues.
• Provide support to Engineering for procedural documentation validation and testing to ensure that all technical documentation meets the needs of Technical Support.
• Help maintain corresponding documentation for Technical Support staff via KB articles and support related procedures.
• Participate in complex/Tier 3 engineering issues to assist with root cause analysis and/or work around solutions.
• Maintain an industry watch and interface with service providers to gather/analyze and report status/updates for new and existing interface protocol and standards requirements.
• Provide technical consultation to customers when required.
• Travel to customer site as required in support of complex technical issues or perform system maintenance. This can include international as well as domestic travel.
• Perform other related duties as assigned by team Management.
• Effectively use software including SQL, Wireshark, MS Office Suite, Cisco Webex.
• Dynamically shift priorities and adapt to changes to meet organizational and department requirements.
• Periodically perform weekend on-call duties.
• Provide occasional after-hours support during evenings and weekends for production application and server upgrades and patching.
• Provide on call 24-hour support during critical and business priority situations.
• Work on a rotational shift between the hours of 08:00AM to 8:00PM Eastern Time Monday to Friday. Core working hours: 8:00AM-4:30PM. Late Shift hours: 12:00PM - 8:00PM.
• Dynamically shift priorities and adapt to ongoing changes in process, systems, or organizational structures to meet organizational and department requirements.
• Meet tight deadlines or schedules under pressure or stressful situations
• Escalate issues to the appropriate resource or Management
• Ability to work from home, when required, in a secure, private location where others cannot see or hear what you are doing.
• Must be willing to work a minimum of 2 days per week in office.

Education and Experience

• Degree, diploma, or certification in Computer Science or an equivalent combination of education and experience.
• A minimum of 5 years’ experience coordinating resolution of technical and business problems while managing multiple tasks and priorities
• A minimum of 5 years’ experience investigating and troubleshooting complex application and infrastructure availability and performance issues.
• Mandatory experience:
  • Supporting and troubleshooting Windows Server and Desktop solutions.
  • Supporting and troubleshooting LAN/WAN networks, VPNs, routing, subnets, and related hardware (switches, routers, firewalls).
• Preferred experience:
  • Experience with Linux, DataStax, Cassandra, Puppet, VMware/vSphere
  • Experience with ISDN, PRI & BRI, DSL and Remote Access technologies.
  • Experience with Dell PowerEdge and VRTX series servers
  • Experience with Atlassian Confluence, Microsoft Dynamics NAV, Cisco Webex, Azure DevOps Server
  • Working with ticketing software to create and maintain up to date and detailed support tickets

Additional Competencies

Demonstrated ability to:

• Apply principles of logical or technical thinking and creative problem-solving skills to a wide range of intellectual and practical problems.
• Effectively work independently as well as within a team environment.
• Build positive relationships to advance business relationships, knowledge, innovation, to meet TS and customers’ needs.
• Demonstrate integrity, creativity, and enthusiasm in achieving results.
• Use strong oral and written communication and interpersonal skills to effectively present technical information, respond to questions from staff and customers, and act as a resource for providing detailed reports effectively to diverse groups of people at various levels within an organization.  
• Be extremely motivated, possessing strong analytical, listening, and interpretive skills to facilitate leadership.   
• Have a strong understanding of deadlines and commitment to schedules. 
• De-escalate conflicts or stressful situations.

Founded in 1979, this privately-owned technology company is the North American leader in designing and developing acquisition, collection and analysis solutions for law enforcement and intelligence communities.

With 4Sight – JSI’s single, unified, product suite – customers can combine any number of disparate data sources into a highly intuitive, visually-focused platform. The result? JSI’s customers spend less time working with data and more time seeing patterns, understanding trends, and gaining perspective (and making the world a safer place).

With over 400 employees and a strong, growing global presence in Canada, the U.S., Australia, and Germany, JSI is not only the dominant player in its industry, it is also known for its fun, high-performing, purpose-driven corporate culture.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), JSI will provide accommodation-accessible formats, and communication supports for the interview process upon request.

Job Description

CCTV Direct is a 20-year Canadian private company with its head office located in Mississauga, Ontario.  CCTV Direct specializes in sales and distribution of surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan.  We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability.  Overview We are hiring an enthusiastic and motivated individual to join our Technical Support team. Under the supervision of the Support Manager, the successful candidate will be responsible for providing technical support to CCTV Direct distribution partners, dealers and installers Position Title Technical Support  Position Type Full-Time Position Summary * The Technical Support candidate provides services to the company as follows: ** Provides assistance to customers who encounter technical difficulties while using our products. ** Provides support services to customers via phone, email, web, etc. ** Assist our sales team on projects and respond to pre-sales inquires. ** Collaborate with team members to identify and highlight trends in customer inquiries. ** Report any potential product issues to the Support Manager  ** Learn through hands on product testing with the opportunity to create training materials for internal and external training use. Skills, Qualifications, and Abilities * The successful candidate has: ** Strong customer service orientation ** Outgoing with strong teamwork attitude ** Ability to multi-task and adapt to fast-pace work environment. ** Strong analytical, troubleshooting and problem-solving skills. ** Good interpersonal skill, able to manage customer attitudes and emotions. ** Bilingual in English and French would be an asset.   Experience * The successful candidate has: ** Ideally a post-secondary degree, certificate or diploma in computer or other technology fields ** Excellent verbal and good written communication skills ** Some experience in in operating and troubleshooting PC and IP Networks ** Prior experience in customer service either in-person or over the phone is an asset. ** Prior experience in technical support and/or physical security industry is an asset. ** CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary. Location The Technical Support Department is in Mississauga, Ontario.  Monday to Friday only.

Job Description

Salary:

WHEN WAS THE LAST TIME YOU ENDED YOUR WORKDAY WITH A SMILE?

You spend 80% of your life at work, and you should be doing what you love with people you like doing it with, all while making a difference in your community.

How do we ensure that smile?

• We are fun people.
• We are people who take pride in being themselves and are confident in the help we bring to those around us.
• We get genuine joy from making others around us feel heard, helped, and happy.

If you know what we are talking about, then you are in the right place in your job search journey.

It's a great time to join our team and grow with us.

Idealogical has been in business since 1995. We have continuously worked towards giving our employees and clients access to all the tools and benefits of working with a larger firm while maintaining the empathy and nimbleness of a small business. We take pride in what we do, have a few laughs, stay relatively casual, and deliver best-in-class service.

We are looking for a kickass Technical Support Specialist to join our team.

Our company culture is everything to us, so please look atour core valuesand see if they speak to you before applying for this position.

Your code word for success is smile.

Who are we looking for, you ask?

We are looking for someone to join our Technical Service team who can have fun while working independently within a team in a fast-paced, ever-so-challenging work environment. YOUR creativity, energy and attention-to-detail attitude is what we need to augment our growing team of A-list talent.

WHAT WILL YOU BE DOING

In this role, you will be working under the direct supervision of the Technical Leadership in the service delivery team and will be responsible for the following:

• Provide our clients with intermediate technical support and escalate as required while following Service Level Agreement (SLA) guidelines.
• Follow a ticket journey from beginning to end using our PSA tool.
• Make our clients feel heard, helped, and happy at every interaction.
• Watch the consoles for new alerts and take action when required.
• Liaise with vendors to oversee installation, resolve adaptation issues, and support new technologies.
• Account for resources invested in the client and Idealogical related tasks.
• On-call duties as defined in the Idealogical after-hours policy.

WHAT YOU BRING TO THE TABLE

Must-Have Skills & Qualifications

College diploma or University degree and 3 years of equivalent work experience.

Microsoft Certified Professional MS-100, MS-101 or MD-100 or MD-101.

Expert knowledge of computer hardware, including IBM, Lenovo, and Fortinet Firewalls.

Application support experience with ConnectWise Automate & Manage.

VMware Certification.

CompTIA Security+.

Valid Driver's license and reliable method of transportation.

Legally able to work in Canada.

Preferred Skills & Qualifications

• Experience with Apple, Backup and BDR solutions, and Web-Based Email Security platforms.
  
• Experience with desktop and server operating systems, including all Microsoft solutions on-premise and cloud-based.
• A desire to mentor, guide and motivate other technical staff to help them succeed.
  

Key To Succeed in This Role

• Strong understanding of the organization's goals and objectives.
• Empathy, compassion, sense of humour.
• Exceptional written and oral communication skills.
• Outstanding interpersonal skills, with a focus on listening and questioning skills.
• Strong documentation skills.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language to non-technical staff and end users.
• Ability to take on challenges that require critical thinking and decision-making skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Stay up-to-date with educational goals to further professional development.
• Dont take yourself too seriously.

WHAT CAN YOU EXPECT OF US

By joining Idealogical, you will work with some of the industry's brightest and most experienced people in an environment where you are challenged to be the best in everything you do. Idealogical is where you can grow and develop your career in a meaningful way.

We have folks that have been with us for 5 years, 10 years, 15 years and 28 years. Our team members rarely leave us.

Our team is everything to us and we take care of our people like we expect you to care for our clients. We foster sustainable growth, good health and overall well-being and strive hard to make you feel heard, helped, and happy.

How we make you feel heard?

• Anonymous feedback system led by the president to make continuous changes and improvements to solidify our already strong company culture.
• Recognition for being a team player reflected in weekly monetary wins in the form of peer praises.
• Recognition for being an exceptional employee with opportunities to win 6 different awards at our annual holiday get together.

How we make you feel helped?

• 6 paid training and education days per year to help you fill your knowledge gap.
  
• We invest heavily in helping our people acquire skills dictated by the IT industry and pay for your professional certifications.
• Distinct regular events infused with competitive team games, good food and great conversations.
• In-house Chiropractor services provided by our trusted health practitioner, who uses cutting-edge tools and techniques to maximize your health.
• In-house Massage facility where you can take a break during the day and relax.
• An organization-wide group of people who looks out for you and goes above and beyond to help each other succeed.

How we make you feel happy?

• Competitive base salary.
• Competitive performance-based bonus plan.
• 3-week vacation to start.
• 6 personal days for those uninvited sicknesses, personal commitments (for example, unscheduled school closures), or just 'I don't feel like working today' days.
• Comprehensive health and dental benefits.
• State-of-the-art office space carefully designed to help you transition from the fatigue caused by work-from-home settings.

If you have made it this far on the page, it tells us you are interested in working with us, and we would love to hear from you!

Job Description

We are an innovative, Vancouver-based startup at the forefront of robotics, AI, and machine vision technologies. Backed by VC funding and we've been recognized with the 2025 Frost & Sullivan Technology Innovation Leadership Award, the AAM Supplier Excellence Innovation Award, and the 2024 BC Tech "Company of the Year – Growth", we are on a mission to redefine the future of AI-driven robotic vision systems. Apera AI helps manufacturers make their factories more flexible and productive. Robots enhanced with Apera's software have 4D Vision – the ability to see and handle objects with human-like capability. Challenging applications such as bin picking, sorting, packaging, and assembly are now open to fast, precise, and reliable automation. Apera is led by an experienced team from high-growth companies focused on robotics, artificial intelligence, and advanced manufacturing.

Let's End Robot Blindness. Together.

Robots can do amazing things - if they can see. Apera AI builds breakthrough 4D Vision™ systems that give robots the clarity to handle complex, real-world tasks. But even the smartest robot needs humans who can help it perform flawlessly. That's where you come in.

We're hiring a Technical Support Specialist - a front-line problem solver who makes sure our customers succeed with Apera's Vue and Forge vision platforms. You'll diagnose complex automation issues, reproduce bugs in simulation, and work with our engineers to drive lasting solutions.

This is a problem-solving-first role. You'll own issues end-to-end: detect, diagnose, communicate, and close the loop with precision. Every fix you deliver helps robots see better - and customers trust us more.

What You'll Actually Do

• Troubleshoot and resolve: Lead the investigation and resolution of customer issues across robotic vision systems, automation cells, and network environments.
• Simulate and reproduce: Recreate customer issues in our Forge environment to confirm root causes and test fixes before deployment.
• Collaborate and escalate: Partner withEngineering and Product teams to report bugs, define root causes, and recommend permanent solutions.
• Document and share: Create clear, searchable troubleshooting guides and knowledge base articles that make future support faster and easier.
• Automate and improve: Pilot AI-driven tools for diagnostics, analysis, and log parsing — reducing response times and increasing accuracy.
• Build trust: Communicate clearly and empathetically with customers throughout each incident, ensuring transparency and confidence in every interaction.

Why This Is a Career Move (Not Just a Job)

At Apera AI, you are not just answering support tickets. You are powering the success of intelligent robots. Every issue you solve strengthens the connection between AI innovation and real-world performance.

This role goes far beyond technical troubleshooting. You will dive deep into vision-guided robotics, collaborate with engineers to drive lasting fixes, and directly shape how customers experience automation. The skills you build here in AI systems, diagnostics, and customer success will set you apart in one of the fastest-growing fields in technology.

If you want a role where your curiosity, precision, and problem-solving directly move the world forward, this is it. You are not joining a support queue; you are joining the AI revolution from the inside.

Here's what makes this role special:

• You'll be the voice of reliability. When something goes wrong, you'll be the person who brings calm, clarity, and resolution.
• You'll grow fast. Learn machine vision, industrial design, robotics, and automation from the inside out - with real exposure to our engineers and AI platforms.
• You'll see your impact. Every problem you solve directly improves uptime and efficiency for global manufacturers.
• You'll help shape the product. Your insights will guide product updates, documentation, and customer experience improvements.

Why You'll Love It Here

• Purpose with impact: You'll help customers keep their robots seeing and performing at their best - across factories that shape the world.
• Freedom to solve: You'll own your cases, design better workflows, and find smarter ways to resolve problems fast.
• Learning that scales: Get hands-on with AI tools, simulation environments, and automation systems while developing skills that can grow into engineering, product, or customer success roles.
• A culture that builds: We move fast, collaborate openly, and value curiosity as much as precision.

What We're Looking For

• 2-4 years of experience in technical support, or comparable field service experience
• Strong troubleshooting skills across mechanical, electrical, or software systems.
• Confidence diagnosing complex issues using logs, simulations, or test setups.
• Excellent communication skills — clear, calm, and customer-focused under pressure.
• Proficiency with tools like Jira, Hubspot, or similar ticketing systems.

Bonus points:

• Experience with machine vision, robotics, or industrial automation systems.
• Familiarity with AI-based diagnostics or predictive maintenance tools.
• Ability to work out of our Detroit or Vancouver offices is a plus.

Why Apera?

• Equity for every employee - you share in what we build
• Comprehensive health, dental, and vision coverage
• A chance to make a difference. We're a close-knit, agile team of motivated and creative problem solvers, making real impact by tackling complex challenges in robotic vision with science, imagination, and persistence.

Straightforward Compensation, Real Growth: At Apera AI, we keep compensation as clear as our technology. We hire for impact - and reward it accordingly. This opportunity spans two career levels, each reflecting increasing scope, technical depth, and leadership influence.

You'll join at the level that best matches your experience and contribution:

Intermediate Technical Support Specialist (typically 2 - 4 years): $70,000 CAD - $8,000 CAD annually
Senior Technical Support Specialist (typically 5+ years): 80,000 CAD - 90,000 CAD annually.

Our total compensation range of 70,000 CAD - 90,000 CAD + per year covers these levels and includes base salary and equity opportunities.

We tailor offers based on more than resume years - we look at your unique skills, creative problem-solving, and the impact you'll have as we reinvent industrial automation with AI-powered vision systems. Transparency is our baseline; growth is our promise.

At Apera AI, you'll help bring intelligent robots into production and shape the future of automation.

Apply today and be part of Apera AI's mission to end robot blindness.

Job Description

Job Title:    Technical Support Specialist (Bilingual) Location:    Richmond Hill, Ontario Employment Type:    Full-Time, Permanent     Job Description:   We are looking for a highly motivated Bilingual Technical Support Specialist to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both internal employees and external customers on their technical needs. As Technical Support Specialist you are passionate about following up as required with customers to ensure problems were resolved and/or recommend further action to ensure customer satisfaction. You also thrive in ambiguous situations, with the ability to be a self-starter and find solutions with/without guidance.   Duties / Responsibilities: * Provide direct technical web and telephone support to TP-LINK customers * Basic troubleshooting on the full range of Networking products * Collection and analysis of customer network information and Recommend corrective actions based on analysis * Provide customer education where needed due to gaps in networking, product knowledge etc. * Consultation of technical documentation, bulletins, and release notes for known problems * Follow up on technical cases including proper escalation and management of the case until case closure. * Manage customer communications and expectations until the closure of each case Qualifications: * Experience in a technical support role in a networking/security company or equivalent education * Strong understanding of SOHO and SMB networking products * Strong troubleshooting and problem-solving skills * Previous call center experience, preferably supporting data networking products is desirable. * Strong French and English skills both written and verbal * Fundamental knowledge of TCP/IP networks (DNS, DHCP, VPN) * Strong understanding of WiFi technologies and peripherals (AP, Wireless controllers, range extenders, Mesh)   Additional Information: * This is a full-time job position   Application: TP-Link Canada Inc. is an equal opportunity employer. While we sincerely thank all applicants for their interest, only those who are selected for an interview will be contacted. All personal data being collected will be treated in strict confidence and used for recruitment purposes only.

Job Description

THE COMPANY  

At GPL Technologies, our mission is to provide powerful, reliable, and innovative technology services and leadership to creative companies by combining specialized industry expertise with excellence in engineering. We are a rapidly growing technology services firm that cater to some of Hollywood’s most notable movie studios, gaming companies, visual effects houses, and advertising firms. Our vision is to expand GPL’s presence globally, building an elite force of technology specialists focused on empowering creatives to achieve new heights.  

THE POSITION  

Working with our Software Services team, you will work with a wide range of clients in Media and Entertainment, helping them build and improve their Production Pipelines through custom software tools and integrations. You will act as a liaison between Clients and the internal GPL Team. You will manage projects, lead client training and on-boarding, and maintain client relationships. Your mission is to work closely with clients, understand their user stories, and translate them into efficient artist workflows in collaboration with our team. You will work on a variety of projects across a range of disciplines, collaborating with engineers, artists, developers, producers, and operations experts. You will bring your years of experience and passion for the industry to the team, identifying current production needs as well as anticipating new opportunities down the road. Responsibilities may include, but are not limited to: 

• Providing or scheduling product and workflow setup, training and ongoing client support, conducting client health checks, identifying opportunities to expand relationships, up-selling/cross-selling new products or services, and maintaining elevated level of influence over the client lifecycle. 
• Ensuring that customers derive maximum value from their engagement with the GPL Software Services Team by having successful project engagements, identifying new opportunities, and educating clients on all GPL core services. 
• Participating in, and providing recommendations on, workflow and document reviews. 
• Monitoring customer projects, usage data, health indicators, and growth opportunities and translate into strategies for success. 
• Working with the team to troubleshoot problems quickly and efficiently. 
• Contributing thought leadership and best practices, both internally and externally, around new production workflows, tools, and industry trends. 
• Working with the team to document internal processes, workflows, tools and training methods. 
• Responding to partner and customer inquiries in a professional and prompt manner. 
• Working with client’s Development, QA and UAT teams to ensure successful implementation of projects and releases. 
• Working closely with the engineering team to ensure that all tools follow a high-quality standard. 
• Analyzing client needs and workflows, recommending best practices, and configuring tools to suit the identified needs. 

THE CANDIDATE  

You have a deep knowledge of Shotgun and Shotgun Toolkit, complemented by 5+ years experience in Animation and/or Visual Effects Production Management or equivalent. You are comfortable working with DCC software like Maya and Nuke, as well as revision tools such as Github. You have experience with editing settings files in Yaml, Json or a similar platform. You have a deep knowledge and passion for production, pipeline, and workflows and are committed to continuous learning.  

While not required, you will strengthen your application with: 

• Knowledge of Python, Javascript, SQL, Django, Flask, JSON, REST. 
• Familiarity with other production tracking solutions such as NIM, F-Track, FileMaker 

THE PACKAGE  

We provide a competitive compensation package, including health benefits for full-time employees. Our belief in work-life balance aligns well with our very liberal vacation and personal time policy. Above all, you'll be a part of a great team of people serving a vibrant and exciting community of creative media companies around the globe.  

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Job Description

Salary:

HVAC Programming & Technical Support Specialist

About ICE Western Sales

Since 1991, ICE Western Sales has been a leader in the design and manufacturing of highly specialized custom HVAC units for commercial and industrial markets worldwide. Based in our state-of-the-art, 5-acre facility in Calgarys South Foothills Industrial Park, we serve a global client base and are proud of our ongoing commitment to safety, innovation, and quality.

With rapid growth and a diverse team of over 190 professionals, we are looking for talented individuals who are ready to advance their careers in a fast-paced, supportive environment.

Position Summary

We are seeking a Programming & Technical Support Specialist with expertise in Building Management Systems (BMS) and Building Automation Systems (BAS) to join our custom HVAC production and service team. This role is ideal for a technically skilled professional with experience in the integration, programming, and commissioning of building automation platforms, combined with proficiency in PLC programming and HVAC control systems.

The successful candidate will play a key role in ensuring seamless BMS/BAS integration, optimizing control strategies, and supporting both remote and onsite commissioning. You will also work with PLC and DDC systems, conduct system startups, and provide technical solutions that align with project requirements and customer expectations.

Key Responsibilities

• BMS/BAS Integration & Support Configure, integrate, and optimize building automation systems for custom HVAC applications, ensuring smooth communication with protocols such as BACnet and Modbus.
• System Programming Develop, modify, and troubleshoot DDC controller logic (e.g., Distech Controls) and PLC programs (Allen Bradley, Schneider Electric) to meet project specifications.
• Technical Support & Commissioning Provide both remote and onsite technical assistance for HVAC unit startups, commissioning, and system diagnostics.
• Testing & Quality Assurance Participate in factory acceptance testing (FAT), on-site performance verification, and production floor quality checks.
• Collaboration & Problem-Solving Work closely with engineering teams to resolve mechanical, electrical, and control system integration challenges.
• Service & Optimization Support ongoing system optimization, troubleshoot operational issues, and provide guidance on best practices for efficient system performance.

Qualifications

Required

• 24 years of hands-on experience with Building Management Systems (BMS) and Building Automation Systems (BAS), including integration, programming, and commissioning.
• Proficiency in BMS/BAS protocols such as BACnet and Modbus.
• Experience with DDC platforms, preferably Distech Controls, and PLC systems including Allen Bradley and Schneider Electric.
• Strong understanding of HVAC control strategies, especially for make-up air units, DX systems, and direct/indirect fired systems.
• Solid knowledge of electrical power, control wiring, and pneumatic systems.

Preferred

• Previous field service or technical support experience in the HVAC or controls industry.
• Strong analytical skills with the ability to adapt programming logic to meet real-time conditions.
• Excellent troubleshooting, communication, and documentation abilities.
• Ability to work independently or in a collaborative team environment under tight deadlines.

Skills & Attributes

• Ability to thrive in a fast-paced manufacturing and service environment.
• High attention to detail and commitment to delivering quality results.
• Proven problem-solving mindset with a proactive approach to challenges.
• Willingness to expand technical expertise across multiple control platforms and HVAC technologies.

What We Offer

• Competitive compensation (negotiable based on experience)
• Health, dental, and vision benefits
• RRSP matching program
• Paid vacation and statutory holidays
• Employee Assistance Program (EAP)
• Free on-site parking
• Company events and team-building activities
• Safe and inclusive work environment
  
• 
  

Join Our Team

If you're passionate about HVAC systems, automation, and solving complex technical challenges, we want to hear from you.

Apply Today! Be part of a company that values innovation, collaboration, and professional growth.

ICE Western Sales Ltd. is an equal opportunity employer. We thank all applicants for their interest, however only those selected for an interview will be contacted.