125 Support Manager jobs in Canada

A career that gives you purpose. A company that stands up for you. A team where you can be yourself. Sound too good to be true? This is life at Houle. We believe in empowering communities through local projects that positively impact people's lives. We're a passionate group of people who love collaborating on innovative and challenging projects.

**About this role**

We are recruiting for a **Helpdesk Support Manager** to join our **Burnaby** Head office.

Lead the helpdesk team in delivering exceptional technical support to internal users. This role is responsible for overseeing daily operations, managing help desk support staff, and ensuring timely resolution of IT issues to maintain business continuity and user satisfaction.

Here's how your role will strengthen our team.

**Your responsibilities**

- Lead, mentor, and manage a team of IT support specialists and technicians
- Provide regular coaching, guidance, and performance feedback to help team members grow professionally and improve service delivery
- Conduct one-on-one meetings, performance reviews, and development planning sessions
- Foster a collaborative and inclusive team environment that encourages continuous learning and accountability
- Oversee the daily operations of the IT helpdesk, ensuring SLAs and KPIs are met
- Develop and implement helpdesk policies, procedures, and best practices
- Monitor ticketing systems to ensure timely and effective resolution of incidents and service requests
- Provide hands-on support for escalated technical issues
- Collaborate with other IT teams to ensure seamless support and system integration
- Analyze support trends and generate reports to identify areas for improvement
- Coordinate onboarding and offboarding IT processes for employees
- Manage inventory of IT assets and software licenses
- Ensure compliance with security policies and data protection standards
- Deliver training and support documentation for end-users

**Your experience and skills**

- Bachelor's degree in information technology, Computer Science, or equivalent education and experience
- 5+ years of experience in IT support, with at least 2 years in a leadership or managerial role
- Proven experience in coaching and developing high-performing teams
- Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, and enterprise applications (ERP, SharePoint, Cloud Based Systems, ticketing systems)
- Excellent problem-solving, communication, and interpersonal skills
- Able to manage multiple priorities in a fast-paced environment
- Familiar with remote support tools and mobile device management (MDM) and experience supporting remote work environments
- Strong customer service orientation and a continuous improvement mindset

**About Houle**

As BC's leading electrical contractor and systems integrator, we believe in delivering safe, reliable power for the future. From hospitals and universities, to airports, shipping terminals and shopping centres, our electrical and technology professionals proudly provide innovative solutions that create value for our customers every day.

Since 1944, we've been dedicated to our craft, committed to quality workmanship, and building teams that thrive. Driven by purpose and connected through collaboration, our focus on people guides our success in delivering some of the most exciting infrastructure projects in the province.

As a certified **Great Place to Work**, one of **BC's Top 100 Employers**, and **Best Managed** company, we have been recognized for our efforts in creating a safe and inclusive work environment.

**Why join our team?**

- **We emphasize having a work-life balance** – We offer flexible work schedules and a competitive vacation policy.
- **Continuous development is a top priority** – Whether you're looking for a corporate career or a career in the field, you are supported with access to tools and training for development and growth.
- **Our employee benefits prioritize your financial, physical, and mental well-being** – From RRSP matching to health and wellness reimbursements and additional Houle days off, we've got you covered.
- **We have many exciting project opportunities** – With many projects on the go around BC, we're certain you will find countless ways to bring communities to life.
- **We have fun!** Connection is key at Houle, from industry events to themed office gatherings, we never miss an opportunity to celebrate. Join us for our summer bbqs, potlucks, charity fundraisers, community volunteering, and many more fun events!
- **A safe space for everyone –** We celebrate diversity and are proud to be an equal-opportunity employer. We're committed to diversity and inclusion and strive to foster, cultivate and preserve a culture of belonging for all employees.

**Salary range: $80,000-$90,000 per year** **plus** a competitive total compensation package. Actual salary will be commensurate with experience, skills and overall match to the position offered. Let's chat throughout the hiring process and determine the best fit.

**Sound like a match? We'd love to connect.**

Please visit ** and click on the listing for Helpdesk Support Manager. The opportunity will remain open until it has been filled.

**Connect with us on** **LinkedIn***,** **Instagram***,** **Facebook***, and X!**

**Houle will not be accepting unsolicited resumes from recruitment firms sent to HR, our managers, or employees directly without a signed agreement within the last 12 months. Unsolicited resumes sent to Houle will not be accepted or obligate our organization to pay any fees if the candidate is hired through alternate contacts.**

Job Description

Job Description

A career that gives you purpose. A company that stands up for you. A team where you can be yourself. Sound too good to be true? This is life at Houle. We believe in empowering communities through local projects that positively impact people's lives. We're a passionate group of people who love collaborating on innovative and challenging projects.

About this role

We are recruiting for a Helpdesk Support Manager to join our Burnaby Head office.

Lead the helpdesk team in delivering exceptional technical support to internal users. This role is responsible for overseeing daily operations, managing help desk support staff, and ensuring timely resolution of IT issues to maintain business continuity and user satisfaction.

*This position is based in the office. Hybrid work option is not available.

Here's how your role will strengthen our team.

Your responsibilities

• Lead, mentor, and manage a team of IT support specialists and technicians
• Provide regular coaching, guidance, and performance feedback to help team members grow professionally and improve service delivery
• Conduct one-on-one meetings, performance reviews, and development planning sessions
• Foster a collaborative and inclusive team environment that encourages continuous learning and accountability
• Oversee the daily operations of the IT helpdesk, ensuring SLAs and KPIs are met
• Develop and implement helpdesk policies, procedures, and best practices
• Monitor ticketing systems to ensure timely and effective resolution of incidents and service requests
• Provide hands-on support for escalated technical issues
• Collaborate with other IT teams to ensure seamless support and system integration
• Analyze support trends and generate reports to identify areas for improvement
• Coordinate onboarding and offboarding IT processes for employees
• Manage inventory of IT assets and software licenses
• Ensure compliance with security policies and data protection standards
• Deliver training and support documentation for end-users

Your experience and skills

• Bachelor's degree in information technology, Computer Science, or equivalent education and experience
• 5+ years of experience in IT support, with at least 2 years in a leadership or managerial role
• Proven experience in coaching and developing high-performing teams
• Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, and enterprise applications (ERP, SharePoint, Cloud Based Systems, ticketing systems)
• Excellent problem-solving, communication, and interpersonal skills
• Able to manage multiple priorities in a fast-paced environment
• Familiar with remote support tools and mobile device management (MDM) and experience supporting remote work environments
• Strong customer service orientation and a continuous improvement mindset

About Houle

As BC's leading electrical contractor and systems integrator, we believe in delivering safe, reliable power for the future. From hospitals and universities, to airports, shipping terminals and shopping centres, our electrical and technology professionals proudly provide innovative solutions that create value for our customers every day.

Since 1944, we've been dedicated to our craft, committed to quality workmanship, and building teams that thrive. Driven by purpose and connected through collaboration, our focus on people guides our success in delivering some of the most exciting infrastructure projects in the province.

As a certified Great Place to Work , one of BC's Top 100 Employers , and Best Managed company, we have been recognized for our efforts in creating a safe and inclusive work environment.

Why join our team?

• We emphasize having a work-life balance – We offer flexible work schedules and a competitive vacation policy.
• Continuous development is a top priority – Whether you're looking for a corporate career or a career in the field, you are supported with access to tools and training for development and growth.
• Our employee benefits prioritize your financial, physical, and mental well-being – From RRSP matching to health and wellness reimbursements and additional Houle days off, we've got you covered.
• We have many exciting project opportunities – With many projects on the go around BC, we're certain you will find countless ways to bring communities to life.
• We have fun! Connection is key at Houle, from industry events to themed office gatherings, we never miss an opportunity to celebrate. Join us for our summer bbqs, potlucks, charity fundraisers, community volunteering, and many more fun events!
• A safe space for everyone – We celebrate diversity and are proud to be an equal-opportunity employer. We're committed to diversity and inclusion and strive to foster, cultivate and preserve a culture of belonging for all employees.

Salary range: $80,000-$90,000 per year plus a competitive total compensation package. Actual salary will be commensurate with experience, skills and overall match to the position offered. Let's chat throughout the hiring process and determine the best fit.

Sound like a match? We'd love to connect.

Please visit and click on the listing for Helpdesk Support Manager. The opportunity will remain open until it has been filled.

Connect with us on LinkedIn , Instagram , Facebook , and X!

Houle will not be accepting unsolicited resumes from recruitment firms sent to HR, our managers, or employees directly without a signed agreement within the last 12 months. Unsolicited resumes sent to Houle will not be accepted or obligate our organization to pay any fees if the candidate is hired through alternate contacts.

Job Description

Job Description

We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.

Responsibilities:

• Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
• Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
• Supporting MS Office 365
• Supporting Microsoft Teams environments
• Supporting Virtual Desktops (VMware)
• Supporting Adobe Acrobat DC
• Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
• Maintaining hardware inventory, asset database and systems documentation
• Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
• Re-installing/imaging desktops and laptops as needed
• Installing, configuring, desktop and network printers
• Assisting with security-related updates or patches
• Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
• Performing other duties as assigned

Requirements:

• Diploma in Computer Science/Engineering or equivalent experience.
• 1 to 3 years of experience in a technical support or IT customer service environment.
• Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
• CompTIA certified candidates will be given preference
• Detailed oriented, superior problem solving and troubleshooting ability
• Commitment to customer satisfaction through planning follow-up
• Excellent communication and customer service skills
• A proven track record of working with users at various ability levels
• The ability to use good judgment and multi-task within an ever-changing environment
• Experience in a 24×7 environment delivering high availability or mission-critical applications
• A minimum of three years of related work experience preferably in a legal or corporate environment

Perks:

• Competitive salary
• Paid vacation
• Health and dental benefits
• Flexible work arrangements

If this sounds like the right fit, please click and apply to this posting.

Job Description

Job Description

bout the Role:
We are looking for a proactive Help Desk Technician to provide technical support and assistance to end-users. The ideal candidate will have strong problem-solving skills, a customer-focused mindset, and hands-on experience in troubleshooting hardware, software, and network issues.

Key Responsibilities:

• Provide first-level technical support to users via phone, email, or in-person for hardware, software, and network issues.

• Troubleshoot and resolve technical problems related to desktops, laptops, printers, and other peripheral devices.

• Assist with installation, configuration, and maintenance of IT equipment and software.

• Escalate complex technical issues to higher-level IT staff or specialized teams when necessary.

• Document support requests, solutions, and technical procedures for future reference.

• Maintain inventory of IT equipment and ensure proper tracking of assets.

• Assist with user account management, password resets, and access permissions.

• Stay updated with emerging IT trends, tools, and best practices.

Required Qualifications:

• Associates or Bachelors degree in Information Technology, Computer Science, or a related field.

• Proven experience in IT support, helpdesk, or technical troubleshooting.

• Knowledge of operating systems (Windows, macOS, Linux) and common software applications.

• Familiarity with network configurations, hardware, and peripheral devices.

• Strong problem-solving, analytical, and communication skills.

• Ability to work independently and as part of a team.

Preferred Qualifications:

• Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP).

• Experience with ticketing systems and remote support tools.

• Familiarity with cloud services, virtualization, or cybersecurity practices.

• Knowledge of scripting or automation for routine IT tasks.

Benefits:

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and skill development.

• Health insurance and other employee benefits.

• Flexible working hours and remote work options (if applicable).

• Supportive and collaborative work environment.

How to Apply:

Job Description

Job Description

We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.

Responsibilities:

• Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
• Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
• Supporting MS Office 365
• Supporting Microsoft Teams environments
• Supporting Virtual Desktops (VMware)
• Supporting Adobe Acrobat DC
• Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
• Maintaining hardware inventory, asset database and systems documentation
• Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
• Re-installing/imaging desktops and laptops as needed
• Installing, configuring, desktop and network printers
• Assisting with security-related updates or patches
• Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
• Performing other duties as assigned

Requirements:

• Diploma in Computer Science/Engineering or equivalent experience.
• 1 to 3 years of experience in a technical support or IT customer service environment.
• Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
• CompTIA certified candidates will be given preference
• Detailed oriented, superior problem solving and troubleshooting ability
• Commitment to customer satisfaction through planning follow-up
• Excellent communication and customer service skills
• A proven track record of working with users at various ability levels
• The ability to use good judgment and multi-task within an ever-changing environment
• Experience in a 24×7 environment delivering high availability or mission-critical applications
• A minimum of three years of related work experience preferably in a legal or corporate environment

Perks:

• Competitive salary
• Paid vacation
• Health and dental benefits
• Flexible work arrangements

If this sounds like the right fit, please click and apply to this posting.

Job Description

Job Description

Role Overview

The Bid Support Manager will play a strategic role in identifying, managing, and coordinating bid opportunities to support the company's growth initiatives. This individual will be responsible for actively monitoring public and private bidding platforms (e.g., MERX, Biddingo etc), managing all inbound leads (phone, web, and CRM), and serving as the central point for all RFQ and tender-related activities.

In addition to bid coordination, the role will assist in maintaining pricing data and product creation within the ERP system, collaborating closely with the Pricing, Sales, and Marketing teams to ensure alignment and efficiency across initiatives. Fluency in English and French is a requirement.

Key Responsibilities

Bid Monitoring & Qualification

• Monitor procurement sites like MERX, Biddingo, and other public/private portals for relevant RFQs, RFPs, and tenders.
• Qualify opportunities based on strategic fit and potential value.
• Maintain a centralized bid pipeline and share regular updates with leadership.

Bid Coordination & Submission

• Act as the primary coordinator across departments for each bid.
• Lead kickoff meetings, set timelines, and manage deliverables.
• Ensure bid responses are accurate, complete, and aligned with pricing strategies.

Lead Management

• Manage and qualify inbound phone leads.
• Monitor and organize web and CRM-generated leads.
• Route leads to the appropriate internal stakeholders and ensure timely follow-up.

ERP & Pricing Support

• Assist with ERP pricing updates and part number maintenance.
• Facilitate new part creation and ensure accuracy in system data (pricing, freight, MOQs, vendor policies, etc.).

Marketing Collaboration

• Partner with Marketing on bid-related campaigns and support messaging for strategic pursuits.
• Provide insight from bids and leads to help shape market positioning and outreach efforts.

Reporting & Optimization

• Generate reports on bid success rates, lead conversion, and process performance.
• Identify process improvements to enhance efficiency across bidding, lead handling, and ERP maintenance.

Qualifications

• Bilingual: French and English
• Strong organizational, communication, and multitasking skills.
• Detail-oriented, self-driven, and collaborative mindset.
• Experience in bids, tenders, or project coordination is preferred.
• Familiarity with public bid platforms (MERX, Biddingo, etc.) is preferred
• Experience with ERP and CRM systems (SAP B1 experience a plus) is preferred

About NWS

NWS empowers service providers, integrators, contractors, and organizations of all sizes to stay ahead of the curve. Established in 2012 and headquartered in Greensboro, North Carolina, USA, NWS boasts an extensive range of services across three key market segments.

Our cable solutions showcase cutting-edge copper, fiber, and hybrid designs. With a proficient team of engineers, manufacturing, and supply chain experts, we can tailor these custom-trunked cable solutions to precise specifications, ensuring our clients benefit from the most reliable and efficient telecom solutions on the market.

Join our energetic and vibrant team of skilled professionals and be part of the excitement at NWS. Our employees enjoy a culture that values initiative, teamwork, high values, and integrity.

To learn more about us, please visit our website at nwsnext.com -

Network Wireless Solutions (NWS) is committed to maintaining a safe, compliant, and professional workplace. As part of our hiring process, all offers of employment are contingent upon the successful completion of a background check and drug screening, where permitted by law.

Background checks may include, but are not limited to, verification of employment history, education, criminal records, and other relevant factors in accordance with applicable federal, state, and local laws.

Drug screening may be required based on the nature of the position and applicable regulations. NWS complies with all relevant laws regarding drug testing, including any accommodations required under the Americans with Disabilities Act (ADA) or other applicable statutes.

A candidate's failure to pass the background check or drug screening may result in the withdrawal of an employment offer. Any falsification or omission of information during the hiring process may also be grounds for disqualification or termination of employment.

By submitting an application to NWS, candidates acknowledge and consent to the company's background check and drug screening policies.

Overview Languages

English or French

Education Experience On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting Responsibilities Tasks Experience and specialization Computer and technology knowledge