225 Support Manager jobs in Canada
Customer Support Manager
Posted 2 days ago
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Finance
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**Your Work Shapes the World at Caterpillar Inc.**
Our common values and focus on inclusion and respect drive the decisions made by our company, teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**About Cat Financial**
Cat Financial is a subsidiary of Caterpillar Inc., the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial.
**Role Definition**
Reporting to the Customer Services Manager, we are looking for an individual to join our Caterpillar Financial team in Canada as a Customer Support Manager, overseeing the customer service department and all activities and initiatives within!
**Responsibilities**
+ Assisting with establishing strategic customer service guidance and technical customer support initiatives in order to improve the efficiency of customer services.
+ Managing complex customer inquiries and allocating resources for workload balancing.
+ Performing real-time management of all customer contact metrics and procedures in order to achieve performance goals.
+ Partnering with local and distributed operations and other teams to ensure the achievement of appropriate customer service levels.
**Degree Requirement**
Degree or equivalent experience desired
**Skill Descriptors**
**Service Excellence:** Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
+ Anticipates customers' needs and satisfies them proactively.
+ Resolves complex customer complaints or problems.
+ Teaches others how to deliver excellent customer service in a variety of settings.
+ Applies the concept of 'Moments of Truth' to customer service.
+ Participates in developing a variety of effective ways to deal with difficult customers.
+ Recovers from a service failure in a way that enhances customer's esteem of the organization.
**Coaching Others:** Knowledge of coaching and mentoring concepts and methods; ability to encourage, motivate, and guide individuals in learning and improving effectiveness.
+ Determines how coaching can be applied to a situation.
+ Coaches others to improve their skills.
+ Observes skill practice; offers constructive feedback.
+ Offers suggestions for performance or process improvement in own unit.
+ Creates skill-practice opportunities for subject of coaching.
**Conflict Management:** Knowledge of managing conflicts; ability to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level.
+ Identifies and maximizes areas of agreement in order to mitigate tensions.
+ Uses a specific methodology for conflict resolution.
+ Facilitates reconciliation rather than divisiveness among individuals.
+ Under guidance, appropriately confronts others to get issues out in the open.
+ Uses active listening skills and probing techniques to understand cause of a conflict.
**Effective Communications:** Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
+ Delivers helpful feedback that focuses on behaviors without offending the recipient.
+ Listens to feedback without defensiveness and uses it for own communication effectiveness.
+ Makes oral presentations and writes reports needed for own work.
+ Avoids technical jargon when inappropriate.
+ Looks for and considers non-verbal cues from individuals and groups.
**Problem Solving:** Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
+ Identifies and documents specific problems and resolution alternatives.
+ Examines a specific problem and understands the perspective of each involved stakeholder.
+ Develops alternative techniques for assessing accuracy and relevance of information.
+ Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
+ Uses fact-finding techniques and diagnostic tools to identify problems.
**Customer Service Management:** Knowledge of customer service priorities and ability to utilize tools and techniques for maintaining an environment where all understand, and are committed to providing excellent service to internal and external customers.
+ Facilitates the resolution of customer problems, issues, or concerns.
+ Monitors and reports on delivery of what was promised.
+ Participates in a team that provides direct customer service.
+ Ensures identification of customer needs and priorities.
+ Analyzes problem trends and takes steps to avoid recurrence.
**Call Center Management:** Knowledge of call center management; ability to implement new or revised organizational structures, business processes and operational infrastructure required for enabling effective call center operation.
+ Names the voice and data technologies currently used in the organization's call center(s).
+ Describes the roles and responsibilities of various positions in the call center.
+ Answers questions on new call center technologies and on new resource utilization strategies.
+ Describes the scope and objectives of recent and current call center restructuring projects.
**Customer Retention:** Knowledge of customer retention; ability to implement effective strategies and activities that promote long-term customer loyalty.
+ Describes specific customer retention strategies being used in own organization.
+ Describes the expected benefits of an effective customer program.
+ Identifies the purpose of and activities associated with customer retention programs.
+ Documents metrics used to evaluate customer loyalty.
**Additional Information**
+ Relocation and sponsorship not offered.
+ Applications accepted until _11:59pm EDT Tuesday October _
We are committed to creating an inclusive and accessible workplace. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we will work to provide accommodations throughout the recruitment process to applicants with disabilities. If selected to participate in the process, please inform Human Resources of the nature of any accommodation(s) that you may require.
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. #LI
**Summary Pay Range:**
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
**Additional Information:**
- We are hiring to fill a new position.
**Posting Dates:**
October 7, 2025 - October 14, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community ( .
Help desk technician
Posted 13 days ago
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Job Description
English
Education Experience On siteWork must be completed at the physical location. There is no option to work remotely.
Responsibilities Tasks Experience and specialization Computer and technology knowledge Additional information Work conditions and physical capabilities Personal suitability Employment groupsThis employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for persons with disabilities
- Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
- Provides visual accessibility accommodations (for example: braille, screen readers, etc.)
- Provides auditory accessibility accommodations (for example: transcription software, teletypewriters, etc.)
- Participates in a government or community program or initiative that supports persons with disabilities
- Offers mentorship, coaching and/or networking opportunities for persons with disabilities
- Provides awareness training to employees to create a welcoming work environment for persons with disabilities
- Applies accessible and inclusive recruitment policies that accommodate persons with disabilities
Support for newcomers and refugees
- Participates in a government or community program or initiative that supports newcomers and/or refugees
- Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
- Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
- Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
- Supports newcomers and/or refugees with foreign credential recognition
- Offers mentorship programs that pair newcomers and/or refugees with experienced employees
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Support for youths
- Participates in a government or community program or initiative that supports youth employment
- Offers on-the-job training tailored to youth
- Offers mentorship, coaching and/or networking opportunities for youth
- Provides awareness training to employees to create a welcoming work environment for youth
Support for Veterans
- Participates in a government or community program or initiative that supports Veterans
- Offers mentorship, coaching and/or networking opportunities for Veterans
- Provides awareness training to employees to create a welcoming work environment for Veterans
- Recruits Veterans and other candidates with military experience through targeted hiring initiatives (for example: job fairs, outreach programs etc.)
- Assists with immediate transition needs of Veterans (for example: relocation, housing, etc.)
- Offers workshops, counselling services or other resources to help Veterans navigate their transition into the civilian workforce (for example: adapting to different organizational structures)
- Supports Veterans in translating their military skills and experience into the language of the civilian job market
- Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)
Support for Indigenous people
- Participates in a government or community program or initiative that supports Indigenous people
- Offers mentorship, coaching and/or networking opportunities for Indigenous workers
- Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
- Facilitates access to Elders who can offer support and guidance to Indigenous workers
Support for mature workers
- Participates in a government or community program or initiative that supports mature workers
- Applies hiring policies that discourage age discrimination
- Provides staff with awareness training to create a welcoming work environment for mature workers
- Offers mentorship, coaching and/or networking opportunities for mature workers
- Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc.)
- Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)
- Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.)
- Offers resources to help mature workers plan their retirement (for example: financial planning, access to pension and benefits, lifestyle adjustments, etc.)
Supports for visible minorities
- Participates in a government or community program or initiative that supports members of visible minorities
- Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
- Offers mentorship programs that pair members of visible minorities with experienced employees
- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
Membership in a group is not a job requirement. All interested applicants are strongly encouraged to apply.
This employer is committed to providing all job applicants with equal employment opportunities, and promoting inclusion. If you self-identify as a member of any employment group, you are encouraged to indicate it in your application.
Help Desk Analyst
Posted today
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Job Description
Job Description
We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.
Responsibilities:
- Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
- Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
- Supporting MS Office 365
- Supporting Microsoft Teams environments
- Supporting Virtual Desktops (VMware)
- Supporting Adobe Acrobat DC
- Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
- Maintaining hardware inventory, asset database and systems documentation
- Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
- Re-installing/imaging desktops and laptops as needed
- Installing, configuring, desktop and network printers
- Assisting with security-related updates or patches
- Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
- Performing other duties as assigned
Requirements:
- Diploma in Computer Science/Engineering or equivalent experience.
- 1 to 3 years of experience in a technical support or IT customer service environment.
- Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
- CompTIA certified candidates will be given preference
- Detailed oriented, superior problem solving and troubleshooting ability
- Commitment to customer satisfaction through planning follow-up
- Excellent communication and customer service skills
- A proven track record of working with users at various ability levels
- The ability to use good judgment and multi-task within an ever-changing environment
- Experience in a 24×7 environment delivering high availability or mission-critical applications
- A minimum of three years of related work experience preferably in a legal or corporate environment
Perks:
- Competitive salary
- Paid vacation
- Health and dental benefits
- Flexible work arrangements
If this sounds like the right fit, please click and apply to this posting.
Help Desk Analyst
Posted today
Job Viewed
Job Description
Job Description
We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.
Responsibilities:
- Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
- Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
- Supporting MS Office 365
- Supporting Microsoft Teams environments
- Supporting Virtual Desktops (VMware)
- Supporting Adobe Acrobat DC
- Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
- Maintaining hardware inventory, asset database and systems documentation
- Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
- Re-installing/imaging desktops and laptops as needed
- Installing, configuring, desktop and network printers
- Assisting with security-related updates or patches
- Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
- Performing other duties as assigned
Requirements:
- Diploma in Computer Science/Engineering or equivalent experience.
- 1 to 3 years of experience in a technical support or IT customer service environment.
- Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
- CompTIA certified candidates will be given preference
- Detailed oriented, superior problem solving and troubleshooting ability
- Commitment to customer satisfaction through planning follow-up
- Excellent communication and customer service skills
- A proven track record of working with users at various ability levels
- The ability to use good judgment and multi-task within an ever-changing environment
- Experience in a 24×7 environment delivering high availability or mission-critical applications
- A minimum of three years of related work experience preferably in a legal or corporate environment
Perks:
- Competitive salary
- Paid vacation
- Health and dental benefits
- Flexible work arrangements
If this sounds like the right fit, please click and apply to this posting.
Lead Customer Support Manager
Posted today
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Job Description
Job Description
Global Fleet Solutions is a premier fleet management solution and provider in the material handling industry. GFS specializes in the National Accounts program for leading manufacturers such as Hyundai, Konecranes, Carer Electric Forklifts, and more. Our comprehensive services include national procurement agreements, in-house leasing, and access to top equipment lines. With over two decades of success, GFS advocates for customers in maintenance and repairs, guaranteeing timely and cost-effective services.
With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.
The Opportunity
Global Fleet Solutions is looking for a driven Lead Customer Support Manager to join our team in Surrey, British Columbia . The Lead Customer Support Manager will be responsible for providing leadership to Customer Support Managers and managing high-profile national customer accounts.
Essential Duties & Responsibilities
As the Lead Customer Support Manager, your key responsibilities will include:
- Provide leadership, guidance, and support to a team of Customer Support Managers
- Act as a liaison between internal business units and the Customer Support team to develop key customer accounts and generate new business opportunities
- Closely manage key performance indicators
- Manage relationships with high volume, multi-location accounts
- Address escalated customer service issues
- Coach and train team members on how to improve customer service
- Arrange and conduct weekly team training meetings
- Approve estimates and invoices for Customer Support Managers
- Review monthly financial statements with the Service Manager
Required Skills & Qualifications
The ideal candidate will possess the following skills, knowledge, and competencies:
- At least two years of supervisory experience, preferably in the service industry
- Post-secondary education in Operations, Business Administration or a related discipline
- Experience in the material handling equipment or heavy machinery industry an asset
- Strong proficiency with Microsoft Office Suite (Word, Excel, Outlook)
- Proven ability to manage conflicting priorities and schedules
- Experience working and leading in a fast-paced work environment
- Strong interpersonal skills and the ability to communicate with individuals at all levels of the organization
- Ability to work effectively autonomously while maintaining performance standards
- Positive attitude and high level of accountability
Benefits & Perks
Global Fleet Solutions is proud to offer competitive compensation and flexible benefits coverage for all eligible employees:
- Company paid medical health care plan for you and your dependents
- Dental plan, vision plan, and prescription drug coverage
- Annual health care spending account
- Life insurance, disability insurance, and travel insurance – 100% employer paid
- Sick leave plan – 100% employer paid
- Employee assistance programs
- RRSP matching
- Company cell phone and laptop
- Ongoing professional development opportunities
The base pay for this role is $70,000 to $75,000 per year, depending on experience.
This is a hybrid role based in Surrey, British Columbia.
Global Fleet Solutions would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.
#GlobalFleetSolutions
Technical Support Manager [Company: Lexful Inc.]
Posted today
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Job Description
Job Description
Salary: $70,000 - $90,000
About Lexful
Lexful is a stealth, AI-native Managed Service Provider (MSP) startup, building the next unfair advantage for MSPs in the AI era. The powerful Lexful platform will not only alleviate major challenges for MSPs but also help them generate new revenue.
We're an AI-native SaaS startup building from first principles. Were pre-launch (targeting Feb 2026) and moving fast, with a tight feedback loop between product, design, engineering, and our design partners.
Were not just bolting AI onto an old productwere a multi-tenant product that enables partners to drive a sell-through motion.
Youll be joining a founding team thats deeply committed to shipping real customer value, testing often, and iterating based on what works in the fieldnot just what we imagined in a whiteboard session.
Why This Role Matters
Reporting into the Chief Technology and Product Officer, as the L2 Technical Support Manager, you'll be the go-to technical expert to provide comprehensive support for MSP customers who are using Lexful's AI-native platform. In this customer facing role, you'll handle end-to-end customer engagement from onboarding through ongoing technical support, resolving complex integration issues and partnering with engineering to continuously improve our platform. You'll work as the trusted technical expert MSPs rely on across all communication channels.
What You'll Do
Customer Support & Issue Resolution
- Support MSP customers through end-to-end engagement: onboarding, account setup, debugging, and feature discovery.
- Investigate and resolve inbound issues across all channels (email, Slack, chatbot, in-app support).
- Reproduce bugs across different environments (browsers, Windows, Mac, mobile) and partner with engineering to document fixes.
- Achieve 90%+ first-contact resolution without engineering escalation.
- Adapt communication style for both technical MSP staff and non-technical end users.
Platform Implementation & Integration Support
- Lead technical onboarding and guide migrations from legacy solutions to Lexful.
- Troubleshoot API integrations into PSA platforms RMM tools, and Microsoft 365.
- Configure optimal Lexful setups for multi-client MSP environments.
- Help customers discover and implement advanced features and integrations.
Strategic Support Operations
- Surface trends and insights from customer feedback to inform product development.
- Lead strategic projects to improve support experience and internal knowledge sharing.
- Create and maintain technical documentation and Knowledge Base and other troubleshooting resources.
- Build processes and tools to enhance support efficiency.
What We're Looking For
Technical Skills & Experience
- 3 - 5+ years technical support experience with B2B SaaS platforms.
- Strong troubleshooting skills for APIs, integrations, and technical issues across different environments.
- Experience with Microsoft 365 administration and enterprise integrations.
- SQL, JavaScript, APIs, and GitHub experience preferred (curiosity to learn is valued if no direct experience).
- Understanding of AI/ML concepts and natural language processing is a plus.
MSP Industry Knowledge
- Deep understanding of MSP workflows and technology stacks.
- Experience with PSA platforms and RMM tools.
- Familiarity with MSP documentation platforms and automation tools.
- Knowledge of MSP compliance requirements (SOC 2, ISO 27001).
Communication & Mindset
- Excellent communication and customer service skills with technical and engineering user base.
- Ability to adapt communication approach for non-technical users.
- Passion for technology, quality, and a job done right.
- Self-directed with systematic approach to problem-solving.
- Experience creating technical documentation and training materials.
What We Offer
- The chance to be a founding team member, shaping the company's product vision and culture.
- A competitive salary and meaningful equity ownership in a pre-funded, high-growth startup.
- Top of the line benefits package.
- A fully remote, flexible work environment with autonomy and ownership.
- The opportunity to work on cutting-edge technology with a strong product-market fit.
- A team that values collaboration, innovation, and continuous learning.
We invite all qualified candidates to apply. We thank you for your interest, and only successful applicants will be contacted.
Please no recruiters or phone calls.
Help desk agent, technical
Posted 15 days ago
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Job Description
Bilingual
Education Experience On siteWork must be completed at the physical location. There is no option to work remotely.
Work setting Responsibilities Tasks Experience and specialization Computer and technology knowledgeBe The First To Know
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Ecommerce Operations Help Desk
Posted today
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Job Description
Hello! We’re FortNine. We help Canadian riders access the knowledge and gear they need so that they can spend less time worrying over logistics, and more time on their wheels. If you’re looking to join a team dedicated to top-notch quality service, promoting staff development, and establishing itself as an industry-dominant leader in the e-commerce space, then we’d love to hear from you!
At FortNine, Operations is in our DNA; we're experts in the space, and we thrive within it! If you are passionate about providing an elite level of service to both customers and your peers, are a problem solver able to combine scrappy start-up execution (as a philosophy; we've been around for almost 20 years!) with a high standard for excellence, and thrive in a fast-paced tech-enabled environment, then FortNine is for you!
Key Responsibilities:
- Order Management: Place orders with vendors within specified timeframes, ensuring timely fulfillment and smooth processing.
- Issue Resolution: Proactively follow up with vendors and couriers to address and resolve any order-related issues, ensuring a seamless customer experience.
- Order Verification & Risk Analysis: Helping in conducting thorough fraud and risk assessments on orders and resolving any payment-related concerns efficiently.
- Communication: Maintain strong communication with customers, vendors, couriers, and banks as needed to support daily operations. A friendly and professional attitude is key—we’re a people-first team!
- Operational Support: Assist the customer service and operations teams by providing timely updates and responses on related tasks.
Job Requirements:
- This position is a full-time on-site position. Candidates must be located in Montreal, QC.
- English & French: Excellent communication skills, both written and verbal.
- Strong Microsoft Excel knowledge. Understanding SQL queries an asset.
- Excellent web research and navigation skills.
- Ability to contribute to a team while also working independently. We don’t believe in micro-managing.
- Ability to work in a fast-paced environment and multitask during a peak seasonal surge, and remain productive during the subsequent off-season.
- Powersports knowledge is not necessary, but is an asset (automotive, motorcycle, off-road, snowmobile, MTB, marine, and ATV).
Bonjour ! Nous sommes FortNine. Nous aidons les motocyclistes canadiens à accéder aux connaissances et à l’équipement dont ils ont besoin afin qu’ils puissent passer moins de temps à se soucier de la logistique et plus de temps sur leurs roues. Si vous souhaitez rejoindre une équipe dévouée à un service d’excellence, favorisant le développement du personnel et cherchant à s’établir comme leader dominant dans le domaine du commerce électronique, alors nous serions ravis d’avoir de vos nouvelles !
Chez FortNine, les opérations font partie intégrante de notre ADN : nous sommes experts dans le domaine et nous excellons dans ce que nous faisons ! Si vous êtes passionné par la fourniture d’un niveau de service d’élite aussi bien aux clients qu’à vos collègues, si vous êtes un résolveur de problèmes capable de combiner l’approche dynamique d’une start-up (comme philosophie, nous existons depuis près de 20 ans !) avec des standards élevés d’excellence, et si vous aimez évoluer dans un environnement technologique rapide, FortNine est fait pour vous !
Responsabilités principales :
● Gestion des commandes : Passer des commandes auprès des fournisseurs dans les délais spécifiés, en assurant une exécution rapide et un traitement fluide.
● Résolution des problèmes : Assurer un suivi proactif auprès des fournisseurs et des transporteurs afin de résoudre tout problème lié aux commandes, garantissant ainsi une expérience client optimale.
● Vérification des commandes et analyse des risques : Participer à des évaluations approfondies des risques et des fraudes liés aux commandes, et résoudre efficacement tout problème relatif aux paiements.
● Communication : Maintenir une communication efficace avec les clients, fournisseurs, transporteurs et banques afin de soutenir les opérations quotidiennes. Une attitude amicale et professionnelle est essentielle – nous sommes une équipe orientée vers les personnes !
● Soutien opérationnel : Assister les équipes du service à la clientèle et des opérations en fournissant rapidement des mises à jour et des réponses sur les tâches associées.
Exigences du poste :
● Ce poste est à temps plein, en présentiel. Les candidats doivent être situés à Montréal, QC.
● Anglais et français : Excellentes compétences en communication orale et écrite.
● Solide connaissance de Microsoft Excel. La maîtrise des requêtes SQL constitue un atout.
● Excellentes compétences en recherche et navigation sur le web.
● Capacité à contribuer à une équipe tout en travaillant de manière autonome. Nous croyons à l'autonomie de chacun.
● Capacité à travailler dans un environnement dynamique, gérer plusieurs tâches simultanément durant les périodes de pointe saisonnière, et demeurer productif lors des périodes creuses.
● La connaissance des sports motorisés n’est pas obligatoire, mais constitue un atout (automobile, moto, tout-terrain, motoneige, VTT, marine).
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