187 Support Representative jobs in Canada

Job Description

Job Description

Salary: $52,860-$0,790

Our Business

FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform.

Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the worlds Tier 1 banks with assets exceeding 3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal.

We are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey.

*Must be fluent inbothEnglish and French.

Key Responsibilities:

• Maintain a strong understanding of FISPAN software and products to facilitate effective troubleshooting of clients technical issues of a complex nature.
  
• Work with clients and partners to troubleshoot technical support topics including ERP, Platform and Payment related issues
  
• Provide prompt and professional support across all inbound communication channels (Email, chat, and phone) while ensuring that all SLAs are maintained.
  
• Consult technical guides, user manuals and other documents to research and implement solutions
  
• Create new documentation and maintain internal/external knowledge bases
  
• Collaborate with Tier 2 support and other technical teams to escalate & resolve complex issues and incidents
  
• Provide advice and training to clients in response to identified difficulties
  
  

What you need:

• Education: High School graduation. Technical or payment industry training is considered an asset.
  
• Experience: At least 2 years in a technical support or customer service role. Experience in the payment/banking industry is considered a bonus.
  
• You need to have strong attention to detail, critical thinking and great judgment. You are the kind of person people call for advice or to have a second look at something important.
  
• You are proactive in seeking out information, using available resources, and experimenting with different approaches to overcome challenges.
  
• Superb customer service skills
  
• You are super interested in technology and how money gets from point A to Point B.
  
• Fluent in both English and French
  
• Someone who is wanting to make an opportunity their own
  
• Looking for growth potential in the role and organization
  
• Language requirement: Bilingual in English and French

Why Work With Us?

• Experienced Team: Our CEO is Lisa Shields, a renowned tech entrepreneur whose previous venture, Hyperwallet, was purchased by Paypal and ranks as one of the largest Canadian technology company acquisitions. Lisa is backed by a seasoned leadership team with vast experience scaling technology companies from start-up through growth phases to acquisition. In joining our team you will benefit from that experience and associated mentorship opportunities, and further build your network and knowledge base.
• High Growth Environment: FISPAN is an emerging high growth company, and that implies autonomy and leadership over projects. Our employees hold a higher level of responsibility and are presented with various hands-on opportunities from the get-go. We want our team to reach their full potential and career aspirations, and FISPAN helps foster that.
• Rich Culture: The Companys culture is its greatest asset, and our team members form bonds that last a lifetime. We plan company-wide events, both virtual and in-person, and other activities to foster togetherness and help drive engagement. We also understand that personal growth happens on multiple levels, and so encourage a work-life balance with ample time to spend with family, explore new ideas and develop hobbies.
• Perks: Our prime downtown Vancouver office is close to a Skytrain, prestige shopping, and coastal views. FISPAN employees have access to our building fitness center and amenities, fully stocked cupboards, weekly team lunches, and daily coffee runs. We also set our employees up for success by providing the most modern MacBook and Apple equipment.

Compensation Package

FISPAN believes in an atmosphere and culture when innovation can flourish, collaboration and teamwork are valued and transparency is at the core of it all. We want our employees to see how the ideas they help generate today have an impact on how we do business tomorrow.With that, the hiring salary range for this position is 52,860- 60,790annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive semi-annual bonus program, subject to program eligibility requirements.

At FISPAN, we reward employees for achieving their objectives, going beyond the requirements of their job, demonstrating leadership, fostering innovation and advancing the organization as a whole. We value talented people of all backgrounds and characteristics that share our vision of being the number one platform for the business banking ecosystem.

Other components of our towards rewards offerings include support of career development, wellbeing, and personal growth.

• Extended health and dental benefits
• Paid time off
• Savings and retirement plan matching
• Parenthood top-up
• Mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements and may vary, only be partially or not at all available based on criteria such as location, employment status, etc. Well be happy to clarify eligibility for interviewing candidates.

Diversity, Equity & Inclusion

As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. This starts in the recruitment process. All job postings are first evaluated in a gender-decoding platform to ensure fair candidate pools. Human Resources and hiring managers also engage in blind hiring and resume review practices to ensure we are being objective and mitigating any potential biases.

Location: Edmonton, AB, Canada
Date Posted: Aug 19, 2025
Job ID: R25490

Job Status: Full-Time



Description

As an Employee Support Representative (ESR), you will be responsible for providing tier 1 customer service to employees, managers, and various external parties through various systems. As the first point of contact to employee services, you will address inquiries through various communication channels such as phone calls, email, SMS, and written questions.

This position offers flexible work from home options. If you are looking for a career where you can make a real difference, join our Business Employee Services team in Edmonton, AB. Apply today!

Essential Responsibilities:

- Handles inquiries via phone, email, SMS, and cases, resolving issues using knowledge base articles, company policies, employee records, or support from the Employee Services (ES) team
- Reviews and resolves cases within established SLAs using available resources; escalates unresolved issues to the appropriate teams (e.g., routing T4 reissue requests to payroll)
- Addresses unresolved cases within Employee Services' scope that Employee Service Representatives (ESRs) could not resolve
- Monitors HR fax mailboxes to process incoming faxes or escalate them to the appropriate personnel when necessary
- Verifies the accuracy of system-generated employment verification letters and prepares custom letters when automation is not available, ensuring compliance with company policies
- Maintains accurate employee records in the JDE system by verifying and updating employment statuses based on business rules and relevant criteria
- Collaborates with ESRs to identify root causes of issues and implement effective solutions for full resolution
- Participates in a rotating on-call schedule to address inquiries outside regular working hours

Qualifications:

- 1-year of relevant Service Delivery experience or equivalent combination of education and experience
- Excellent customer service and service compliant resolution skills
- Strong communication and listening skills to deliver messages in a clear and compelling manner
- Excellent attention to detail, with a high level of precision of data and accuracy in any deliverables
- Ability to work efficiently in a high demand, team oriented, and fast-paced environment
- Flexible with the ability to adapt to the changing needs of the organization
- Has the ability to maintain confidentiality
- Strong sense of urgency as part of daily work style
- Excellent time management and organizational skills

Work Conditions:

- This role is a hybrid position with the mandatory requirement to go to the office at least once a week
- Working hours of 7am-4pm MST

Additional Information

The Ledcor Group of Companies is one of North America’s most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes.

Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.

*Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via* *email**. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our* *I&D page*.

7008 Roper Road NW, Edmonton, AB

Location: Vancouver, BC, Canada
Date Posted: Aug 19, 2025
Job ID: R25491

Job Status: Full-Time



Description

As an Employee Support Representative (ESR), you will be responsible for providing tier 1 customer service to employees, managers, and various external parties through various systems. As the first point of contact to employee services, you will address inquiries through various communication channels such as phone calls, email, SMS, and written questions.

This position offers flexible work from home options. If you are looking for a career where you can make a real difference, join our Business Employee Services team in Vancouver, BC. Apply today!

Essential Responsibilities:

- Handles inquiries via phone, email, SMS, and cases, resolving issues using knowledge base articles, company policies, employee records, or support from the Employee Services (ES) team
- Reviews and resolves cases within established SLAs using available resources; escalates unresolved issues to the appropriate teams (e.g., routing T4 reissue requests to payroll)
- Addresses unresolved cases within Employee Services' scope that Employee Service Representatives (ESRs) could not resolve
- Monitors HR fax mailboxes to process incoming faxes or escalate them to the appropriate personnel when necessary
- Verifies the accuracy of system-generated employment verification letters and prepares custom letters when automation is not available, ensuring compliance with company policies
- Maintains accurate employee records in the JDE system by verifying and updating employment statuses based on business rules and relevant criteria
- Collaborates with ESRs to identify root causes of issues and implement effective solutions for full resolution
- Participates in a rotating on-call schedule to address inquiries outside regular working hours

Qualifications:

- 1-year of relevant Service Delivery experience or equivalent combination of education and experience
- Excellent customer service and service compliant resolution skills
- Strong communication and listening skills to deliver messages in a clear and compelling manner
- Excellent attention to detail, with a high level of precision of data and accuracy in any deliverables
- Ability to work efficiently in a high demand, team oriented, and fast-paced environment
- Flexible with the ability to adapt to the changing needs of the organization
- Has the ability to maintain confidentiality
- Strong sense of urgency as part of daily work style
- Excellent time management and organizational skills

Work Conditions:

- This role is a hybrid position with the mandatory requirement to go to the office at least once a week
- Working hours of 9am-6pm PST

Compensation

$39,600 - $54,450 Annual

This is the expected base pay range for this role. Individual base pay will be determined based on a variety of factors including experience, knowledge, skills, education and location.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Additional Information

The Ledcor Group of Companies is one of North America’s most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes.

Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.

*Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via* *email**. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our* *I&D page*.

1055 West Hastings St, Vancouver, BC

Job Description

Job Description

You’re legendary. We’re hiring. Let’s talk!

Apply today for an opportunity to join one of North America’s top insurance premium financing companies. Since 1977, our company has grown to more than 500 Associates and 30 locations across the United States, Puerto Rico, and Canada.
Every day, we work to deliver on our Corporate Mission Statement: “To be the market leader by delivering innovative financial and technology solutions to help our Customers, partners, and investors achieve their goals.”
How do we do that? By empowering and encouraging our Associates to provide products and legendary Customer service unparalleled in our industry

• Getting started: We offer a comprehensive paid training program that will make you feel prepared and excited about your role.
• Staying healthy: Our Employee Assistance Program (for when you need confidential support) helps you keep an eye on short and long-term goals and any bumps that pop up along the way. We are also proud to offer subsidies to support your health and fitness goals by providing gym membership subsidies.
• Registered Retirement Savings Plan: (RRSP) with matching employer contributions.
• Company culture: Our Associates are the foundation of our company and we want you to enjoy working here! With company lunches, corporate outings, and even the occasional ice cream truck, you never know what will pop up to make your day.
• Peace of mind: Our insurance benefits include medical, prescription, dental, vision, group term life, AD&D, private duty nursing, paramedical services, and much more!

JOB SUMMARY:
The individual performing in this role will be responsible for providing Legendary service to agents and insured Customers in a timely and accurate manner. The Service Support Representative will process incoming correspondence regarding policy maintenance, acknowledgements, return mail and other Customer service requests on paper and electronically. Written and verbal fluency in Quebecois French and English is required.

The annual compensation range for this position is $45,000 - $50,000 CAD

KEY RESPONSIBILITIES:

• Provide Legendary Service to all Customer inquiries (external and internal) by responding promptly and thoroughly to all requests.
• Respond to telephone inquiries from insurance brokers, insurance carriers and insured Customers regarding premium finance accounts. Properly document call conversation on each specific account.
• Assist brokers with understanding and utilizing our financial products and services.
• Communicate internally with Sales, Collections, Service, and finance as appropriate.
• Make outbound calls and/or generate letters to obtain additional account information.
• Forward requests to management to prevent imminent cancellation of policies by analyzing insured payment history and agency production.
• Request generation of manual notices in the absence of system-generated notices.
• Appropriately route requests for research and resolution of account transaction issues.
• Process return mail.
• Develop and maintain knowledge of tools used by our Customers, including our website, and available payment options. Effectively communicate the applicable features and benefits and provide training on their usage.
• Be knowledgeable of SNAP Premium’s Best Practices and review procedural changes to ensure compliance with the organizations policies and procedures.
• Other duties as assigned.

REQUIRED SKILLS:

• 2 years Customer service experience, preferably in a call center environment
• A minimum of 1 year working in the financial or banking industry
• Computer proficient in a Windows-based environment
• Strong speaking and written communication skills
• Bilingual (FRENCH and English)
• Strong business office knowledge and skills
• Knowledge of the Insurance industry is preferred
• Very strong communication and business skills
• Proven problem-solving expertise
• Excellent organization and multi-tasking abilities
• Computer literate
• Ability to quickly learn new systems and procedures
• Exceptional customer service and contact management skills
• Positive attitude, highly motivated, ability to work independently in a team environment
• Written and verbal fluency in Quebecois French and English
• Position can be located in Vancouver or Toronto

EDUCATION QUALIFICATIONS:
A completed bachelor’s degree from an accredited university or a combination of post-secondary education and work experience

---

RÉSUMÉ DU POSTE :
La personne titulaire du poste est chargée de fournir un service légendaire aux agents et aux clients assurés, avec précision et en temps opportun. Le représentant du service à la clientèle et aux courtiers traitera la correspondance entrante sur la mise à jour des polices, les accusés de réception, le retour du courrier et d'autres demandes de service à la clientèle sur papier et par voie électronique. La maîtrise de l'écrit et de l'oral en français québécois et en anglais est requise.

PRINCIPALES RESPONSABILITÉS :

• Fournir un service légendaire aux clients (externes et internes) en répondant rapidement et complètement à toutes les demandes.
• Répondre aux demandes de renseignements téléphoniques des courtiers d'assurance, des compagnies d'assurance et des clients assurés concernant les comptes de financement des primes. Documenter correctement la conversation téléphonique sur chaque compte spécifique.
• Aider les courtiers à comprendre et à utiliser nos produits et services financiers.
• Communiquer à l’interne avec les services des ventes, du recouvrement, à la clientèle et des finances, s’il y a lieu.
• Faire des appels sortants et/ou rédiger des lettres pour obtenir des informations supplémentaires sur les comptes.
• Transmettre les demandes à la direction pour prévenir l'annulation imminente des polices en analysant l'historique des paiements des assurés et la production des agences.
• Demander la génération d'avis manuels en l'absence d'avis générés par le système.
• Acheminer de manière appropriée les demandes de recherche et de résolution des problèmes liés aux transactions des comptes.
• Traiter le retour du courrier.
• Acquérir et maintenir des connaissances sur les outils utilisés par nos clients, y compris notre site Web, et les options de paiement disponibles. Communiquer efficacement les caractéristiques et avantages applicables et fournir une formation sur leur utilisation.
• Connaître les primes et les pratiques exemplaires d'IPFS Canada et examiner les changements de procédure pour assurer la conformité aux politiques et procédures de l'organisation.
• Autres tâches, selon les besoins.

COMPÉTENCES REQUISES :

• Deux ans d'expérience en service à la clientèle, de préférence dans un environnement de centre d'appels.
• Au moins un an d'expérience dans le secteur financier ou bancaire.
• Très bonnes connaissances de l'informatique dans un environnement Windows.
• Très bonnes compétences en communication orale et écrite.
• Bilinguisme (FRANÇAIS et anglais).
• Très bonnes connaissances et compétences en fonctionnement de bureau.
• Une connaissance du secteur de l'assurance est préférable.
• Très bonnes compétences en communication et en affaires.
• Expertise avérée en résolution de problèmes.
• Excellentes capacités d'organisation et de gestion multitâches.
• Bonnes connaissances en informatique.
• Capacité d'apprendre rapidement de nouveaux systèmes et de nouvelles procédures.
• Compétences exceptionnelles en service à la clientèle et en gestion des contacts.
• Attitude positive, forte motivation, capacité à travailler de façon autonome dans un environnement d'équipe.
• Maîtrise de l'anglais et du français québécois à l'oral et à l'écrit.
• Le poste peut être situé à Vancouver ou à Toronto

QUALIFICATIONS EN MATIÈRE DE SCOLARITÉ :
Diplôme de baccalauréat d'une université reconnue ou combinaison d'études postsecondaires et d'expérience professionnelle.

#IPFSCANADA

Job Description

Job Description

You’re legendary. We’re hiring. Let’s talk!

Apply today for an opportunity to join one of North America’s top insurance premium financing companies. Since 1977, our company has grown to more than 500 Associates and 30 locations across the United States, Puerto Rico, and Canada.
Every day, we work to deliver on our Corporate Mission Statement: “To be the market leader by delivering innovative financial and technology solutions to help our Customers, partners, and investors achieve their goals.”
How do we do that? By empowering and encouraging our Associates to provide products and legendary Customer service unparalleled in our industry

• Getting started: We offer a comprehensive paid training program that will make you feel prepared and excited about your role.
• Staying healthy: Our Employee Assistance Program (for when you need confidential support) helps you keep an eye on short and long-term goals and any bumps that pop up along the way. We are also proud to offer subsidies to support your health and fitness goals by providing gym membership subsidies.
• Registered Retirement Savings Plan: (RRSP) with matching employer contributions.
• Company culture: Our Associates are the foundation of our company and we want you to enjoy working here! With company lunches, corporate outings, and even the occasional ice cream truck, you never know what will pop up to make your day.
• Peace of mind: Our insurance benefits include medical, prescription, dental, vision, group term life, AD&D, private duty nursing, paramedical services, and much more!

JOB SUMMARY:
The individual performing in this role will be responsible for providing Legendary service to agents and insured Customers in a timely and accurate manner. The Service Support Representative will process incoming correspondence regarding policy maintenance, acknowledgements, return mail and other Customer service requests on paper and electronically. Written and verbal fluency in Quebecois French and English is required.

The annual compensation range for this position is $45,000 - $50,000 CAD

KEY RESPONSIBILITIES:

• Provide Legendary Service to all Customer inquiries (external and internal) by responding promptly and thoroughly to all requests.
• Respond to telephone inquiries from insurance brokers, insurance carriers and insured Customers regarding premium finance accounts. Properly document call conversation on each specific account.
• Assist brokers with understanding and utilizing our financial products and services.
• Communicate internally with Sales, Collections, Service, and finance as appropriate.
• Make outbound calls and/or generate letters to obtain additional account information.
• Forward requests to management to prevent imminent cancellation of policies by analyzing insured payment history and agency production.
• Request generation of manual notices in the absence of system-generated notices.
• Appropriately route requests for research and resolution of account transaction issues.
• Process return mail.
• Develop and maintain knowledge of tools used by our Customers, including our website, and available payment options. Effectively communicate the applicable features and benefits and provide training on their usage.
• Be knowledgeable of SNAP Premium’s Best Practices and review procedural changes to ensure compliance with the organizations policies and procedures.
• Other duties as assigned.

REQUIRED SKILLS:

• 2 years Customer service experience, preferably in a call center environment
• A minimum of 1 year working in the financial or banking industry
• Computer proficient in a Windows-based environment
• Strong speaking and written communication skills
• Bilingual (FRENCH and English)
• Strong business office knowledge and skills
• Knowledge of the Insurance industry is preferred
• Very strong communication and business skills
• Proven problem-solving expertise
• Excellent organization and multi-tasking abilities
• Computer literate
• Ability to quickly learn new systems and procedures
• Exceptional customer service and contact management skills
• Positive attitude, highly motivated, ability to work independently in a team environment
• Written and verbal fluency in Quebecois French and English
• Position can be located in Vancouver or Toronto

EDUCATION QUALIFICATIONS:
A completed bachelor’s degree from an accredited university or a combination of post-secondary education and work experience

---

RÉSUMÉ DU POSTE :
La personne titulaire du poste est chargée de fournir un service légendaire aux agents et aux clients assurés, avec précision et en temps opportun. Le représentant du service à la clientèle et aux courtiers traitera la correspondance entrante sur la mise à jour des polices, les accusés de réception, le retour du courrier et d'autres demandes de service à la clientèle sur papier et par voie électronique. La maîtrise de l'écrit et de l'oral en français québécois et en anglais est requise.

PRINCIPALES RESPONSABILITÉS :

• Fournir un service légendaire aux clients (externes et internes) en répondant rapidement et complètement à toutes les demandes.
• Répondre aux demandes de renseignements téléphoniques des courtiers d'assurance, des compagnies d'assurance et des clients assurés concernant les comptes de financement des primes. Documenter correctement la conversation téléphonique sur chaque compte spécifique.
• Aider les courtiers à comprendre et à utiliser nos produits et services financiers.
• Communiquer à l’interne avec les services des ventes, du recouvrement, à la clientèle et des finances, s’il y a lieu.
• Faire des appels sortants et/ou rédiger des lettres pour obtenir des informations supplémentaires sur les comptes.
• Transmettre les demandes à la direction pour prévenir l'annulation imminente des polices en analysant l'historique des paiements des assurés et la production des agences.
• Demander la génération d'avis manuels en l'absence d'avis générés par le système.
• Acheminer de manière appropriée les demandes de recherche et de résolution des problèmes liés aux transactions des comptes.
• Traiter le retour du courrier.
• Acquérir et maintenir des connaissances sur les outils utilisés par nos clients, y compris notre site Web, et les options de paiement disponibles. Communiquer efficacement les caractéristiques et avantages applicables et fournir une formation sur leur utilisation.
• Connaître les primes et les pratiques exemplaires d'IPFS Canada et examiner les changements de procédure pour assurer la conformité aux politiques et procédures de l'organisation.
• Autres tâches, selon les besoins.

COMPÉTENCES REQUISES :

• Deux ans d'expérience en service à la clientèle, de préférence dans un environnement de centre d'appels.
• Au moins un an d'expérience dans le secteur financier ou bancaire.
• Très bonnes connaissances de l'informatique dans un environnement Windows.
• Très bonnes compétences en communication orale et écrite.
• Bilinguisme (FRANÇAIS et anglais).
• Très bonnes connaissances et compétences en fonctionnement de bureau.
• Une connaissance du secteur de l'assurance est préférable.
• Très bonnes compétences en communication et en affaires.
• Expertise avérée en résolution de problèmes.
• Excellentes capacités d'organisation et de gestion multitâches.
• Bonnes connaissances en informatique.
• Capacité d'apprendre rapidement de nouveaux systèmes et de nouvelles procédures.
• Compétences exceptionnelles en service à la clientèle et en gestion des contacts.
• Attitude positive, forte motivation, capacité à travailler de façon autonome dans un environnement d'équipe.
• Maîtrise de l'anglais et du français québécois à l'oral et à l'écrit.
• Le poste peut être situé à Vancouver ou à Toronto

QUALIFICATIONS EN MATIÈRE DE SCOLARITÉ :
Diplôme de baccalauréat d'une université reconnue ou combinaison d'études postsecondaires et d'expérience professionnelle.

#IPFSCANADA

Position Summary
As a Clinical Support Representative at STERIS, you will assist Account Mangers by supporting Customer facing activities primarily in post-order sales support including in servicing, support of projects/installations and ORI startups within a Region. You will perform value-added services to differentiate STERIS from its competitors which includes equipment audits, EEP program utilization and/or support, and Customer in-services. You will also support the after-sale process including inventory of deliveries, post-order submittal sign-off, and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment.
This territory covers Quebec.
What you will do as a Clinical Support Representative
* Assist Account Mangers by supporting Customer facing activities including support of projects and installations within the territory.
* Possess a working knowledge of STERIS products and services (clinical applications, functions, features, and benefits) and how to properly position them as viable Customer solutions.
* Understand and effectively present technical literature and how it applies to solving the Customer needs.
* Provide exceptional Customer service by providing support with initial use of equipment and services including onsite support and startup of video integration.
* Act as a liaison between Service and Sales at the time of installation.
* Play a support role in the after-sale process, including post-order submittal, OAI, planning sheet sign-off and in-servicing.
* Develop and maintain relationships with Customers in OR, ICU (all Critical care), ED, MM, Biomed, SPD, Infection Prevention, Risk Management, Nursing staff and Surgeons/Physicians.
* Maintain knowledge of each account's history, contacts, and current and long-term purchase plans for designated products.
* Identify and recognize key business opportunities and trends to appropriate team member.
* Record Customer feedback and complaint information through the proper quality processes and channels.
* Collaborate with internal counterparts in clinical areas, healthcare design team, corporate accounts, sales representatives, and home office support teams.
The Experience, Skills and Abilities Needed
Required:
* Associate's degree
* 1-2 years of successful sales or clinical hospital experience in medical device sales
* Ability to travel overnight up to ___%
* Must be able to be compliant with hospital/customer credentialing requirements
Preferred:
* Bachelor's degree
* 2 years of experience in Operating Room Integration or Medical Device Reprocessing Department
* Experience supporting functions such as Clinical Engineering or hospital IT
* Experience in B2B sales
* Experience in audio visual communications
What STERIS Offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.
Here is just a brief overview of what we offer:
* Base Salary + Incentive Compensation Program
* Company Vehicle
* Cell Phone Stipend
* Robust Sales Training Program
* 3 Weeks Paid Vacation Per Year + Corporate Holidays (based on Province)
* RRSP Matching Program
#LI-LS1

Position Summary
As a Clinical Support Representative at STERIS, you will assist Account Mangers by supporting Customer facing activities primarily in post-order sales support including in servicing, support of projects/installations and ORI startups within a Region. You will perform value-added services to differentiate STERIS from its competitors which includes equipment audits, EEP program utilization and/or support, and Customer in-services. You will also support the after-sale process including inventory of deliveries, post-order submittal sign-off, and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment.
This territory covers Quebec.
What you will do as a Clinical Support Representative
* Assist Account Mangers by supporting Customer facing activities including support of projects and installations within the territory.
* Possess a working knowledge of STERIS products and services (clinical applications, functions, features, and benefits) and how to properly position them as viable Customer solutions.
* Understand and effectively present technical literature and how it applies to solving the Customer needs.
* Provide exceptional Customer service by providing support with initial use of equipment and services including onsite support and startup of video integration.
* Act as a liaison between Service and Sales at the time of installation.
* Play a support role in the after-sale process, including post-order submittal, OAI, planning sheet sign-off and in-servicing.
* Develop and maintain relationships with Customers in OR, ICU (all Critical care), ED, MM, Biomed, SPD, Infection Prevention, Risk Management, Nursing staff and Surgeons/Physicians.
* Maintain knowledge of each account's history, contacts, and current and long-term purchase plans for designated products.
* Identify and recognize key business opportunities and trends to appropriate team member.
* Record Customer feedback and complaint information through the proper quality processes and channels.
* Collaborate with internal counterparts in clinical areas, healthcare design team, corporate accounts, sales representatives, and home office support teams.
The Experience, Skills and Abilities Needed
Required:
* Associate's degree
* 1-2 years of successful sales or clinical hospital experience in medical device sales
* Ability to travel overnight up to ___%
* Must be able to be compliant with hospital/customer credentialing requirements
Preferred:
* Bachelor's degree
* 2 years of experience in Operating Room Integration or Medical Device Reprocessing Department
* Experience supporting functions such as Clinical Engineering or hospital IT
* Experience in B2B sales
* Experience in audio visual communications
What STERIS Offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.
Here is just a brief overview of what we offer:
* Base Salary + Incentive Compensation Program
* Company Vehicle
* Cell Phone Stipend
* Robust Sales Training Program
* 3 Weeks Paid Vacation Per Year + Corporate Holidays (based on Province)
* RRSP Matching Program
#LI-LS1

Job Description

Job Description

BIG Opportunity:

Looking for a motivated Insurance Account Manager to join the team at the Billyard Insurance Group (BIG) Mississauga West Office. Must be committed to providing legendary client service.

Our brokerage has a great philosophy; motivate your staff to succeed and you will succeed as a brokerage. We put as much emphasis on you as a person as we do on the skills that you bring to the table. There is something special about being an employee at the BIG and we take that mindset into our onboarding decisions.

Our Account Manager position requires a relationship-oriented individual with strong organizational and analytical skills, with an emphasis on telephone and computer skills. Please note, that this is NOT a remote position. A hybrid work situation can be discussed.

Job Details:

• Support the sales team while providing a superior level of service.
• Administer, support, and complete policy changes within our company partner’s portals and websites.
• Review policies and recommend coverages based on individual consumer needs, when required.
• Adhere to the underwriting criteria set out by our broker partners.
• If you enjoy occasionally selling policies we do not remove this function; we encourage you to do so.
• Coordinate and follow up on client documents.
• Quoting new clients and completing applications
• You have the option to also earn commission on any independent sales you make.

Qualifications and Attributes:

• RIBO Licensed – Previous insurance experience required.
• Technology-oriented.
• Ambitious and competitive.
• Thrives in a fast-paced environment.
• Positive attitude.
• Customer focused.
• Looking to grow with a rapidly expanding company.
• Punjabi/Hindi languages are an asset.

If you can see the BIG picture and the above description sounds like you, we encourage you to apply. Please attach your resume with your application.

About Billyard Insurance Group

The Billyard Insurance Group Mississauga West office is co-owned by two of the best insurance professionals in the Greater Toronto Area (GTA). We provide our clients with over 30 years of combined insurance experience. Each of us has worked at big insurance corporations prior to opening this Billyard Insurance Group Mississauga West office. We offer a variety of insurance services and products at our office which is located in the heart of Mississauga between Hurontario and Mavis. Our office is located at 208-320 Matheson Blvd W. Mississauga, ON.

Job Types: Full-time, Permanent

Benefits:

• Dental care.
• Extended health care.
• Personal/sick days.
• Paid time off.

Language :

• English (required).
• Punjabi/Hindi (preferred).

Work Location: Hybrid

About Billyard Insurance Group:

The Billyard Insurance Group Mississauga West office is co-owned by two of the best insurance professionals in the Greater Toronto Area (GTA). We provide our clients with over 30 years of combined insurance experience. Each of us has worked at big insurance corporations prior to opening this Billyard Insurance Group Mississauga West office. We offer a variety of insurance services and products at our office which is located in the heart of Mississauga between Hurontario and Mavis. Our office is located at 208-320 Matheson Blvd W. Mississauga, ON.