110 Support Service jobs in Canada

Job Description

Are you passionate about delivering excellent customer service and supporting clients in a fast-paced environment? We are looking for a Customer Service Support Representative to join our team and assist our English-speaking clients located outside Quebec.

Key Responsibilities:

• Provide support to clients by transferring service requests to the appropriate department on a daily basis for English-speaking customers outside Quebec

• Respond to calls and other electronic inquiries daily from English-speaking customers outside Quebec

• Maintain accurate data related to service requests

• Act as a resource person for other administrative roles, as needed

Required Qualifications:

• High School Diploma (DES) completed

• Minimum of 1 year experience in a call center or customer service department

• Strong customer service orientation

• Well organized and able to multitask in a dynamic environment

• Flexible with work schedule

• Good computer skills, with the ability to use Outlook, Excel, and Word efficiently

• Exceptional communication skills in English (verbal and written) to serve 99% of clients located outside Quebec

• Functional in French (verbal and written)

• Spanish knowledge is an asset

Benefits Overview:

• Comprehensive benefits from day one: health care, dental care, employee assistance program (EAP), basic life insurance, accidental death & dismemberment (AD&D), long-term disability (LTD)

• Virtual healthcare (telemedicine)

• Employer-matched RRSP program

• Performance-based bonus eligibility (company & individual)

• Referral program

• Five (5) discretionary leave days per year

Don’t miss this opportunity — apply today!

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Vous êtes passionné par le service à la clientèle et souhaitez offrir un soutien de qualité dans un environnement dynamique ? Nous sommes à la recherche d’un(e) Représentant(e) du soutien au service à la clientèle pour se joindre à notre équipe et servir notre clientèle anglophone située à l’extérieur du Québec.

Principales responsabilités :

• Offrir un support aux clients en transférant les demandes de service à l’endroit approprié quotidiennement pour les clients anglophones situés à l’extérieur du Québec

• Répondre aux appels et aux demandes électroniques quotidiennes des clients anglophones situés à l’extérieur du Québec

• Maintenir les données reliées aux demandes de service

• Agir comme personne-ressource pour les autres postes administratifs, au besoin

Qualifications requises :

• Diplôme d’études secondaires (DES) complété

• Minimum d’une (1) année d’expérience dans un centre d’appel ou un service à la clientèle

• Forte orientation vers le service à la clientèle

• Capacité d’organisation et de multitâche dans un environnement dynamique

• Flexibilité d’horaire

• Bonne maîtrise de l’informatique et capacité à utiliser Outlook, Excel et Word efficacement

• Excellentes compétences en communication en anglais (oral et écrit) pour servir 99 % des clients situés à l’extérieur du Québec

• Français fonctionnel (oral et écrit)

• La connaissance de l’espagnol est un atout

Aperçu des avantages :

• Avantages sociaux complets dès le premier jour : soins de santé, soins dentaires, programme d’aide aux employés (PAE), assurance vie de base, assurance en cas de décès ou mutilation accidentels (DMA), invalidité de longue durée (ILD)

• Soins de santé virtuels (télémédecine)

• Régime enregistré d’épargne-retraite (REER) avec contrepartie de l’employeur

• Prime annuelle basée sur la performance de l’entreprise et de l’individu

• Programme de référencement

• Cinq (5) jours de congé discrétionnaire par année

Ne manquez pas cette occasion — postulez dès aujourd’hui !

#QPQC

Competition Number 

2024-822-001

Job Type

Casual Opportunities

This posting may be used to fill other permanent vacancies, including part-time and/or full-time positions

Those considered successful candidates may also be placed on an eligibility list for future consideration

Hours

May consist of days, evenings and weekends

Subject to change as per operational requirements

Classification

LDYEX/LDYAD/HSKAD/JANIT/DIETA/DIETC

Department

Nutrition and Environmental Services

Salary

Laundry Extractor: $27.9923 to $9.0490

Laundry Aide: 26.3086 to 27.0412 per hour

Housekeeping Aide: 26.3044 to 27.7278 per hour

Janitor: 26.3044 to 27.7278 per hour

Dietary Aide: 26.3044 to 27.7278 per hour

Dietary Clerk: 26.3044 to 27.7278 per hour

All positions as per CUPE LOCAL 822 Collective Agreement

Closing Date

Ongoing

Description

The Nutrition and Environmental Services department is seeking individuals that are energetic, motivated and value contributing to a team environment. There are various support service roles available, detailed qualifications are listed under each of the below position links.

Lake of the Woods District Hospital (LWDH) is committed to providing a healthy, safe and sanitary environment, as well as food services that meet the nutritional and social needs of patients, staff and visitors. With opportunities to cross train, build skills and experience, and contribute to your community in a service environment, these opportunities are an excellent path forward in your service career.

If this opportunity sounds like a great fit for you and you meet most of the essential qualifications we are looking for, we encourage you to apply and provide us more details about why you think you would be a great fit. We cannot make any promises, but we will consider your qualifications and the potential you bring. LWDH is dedicated to ongoing professional development and continuing education opportunities to enhance skillsets and working experience.

Why Work with LWDH? In this position, there are many benefits to joining our team:

For Full-time positions:

• 2 weeks paid vacation
• Healthcare of Ontario Pension Plan enrolment, one of Canada’s largest defined benefit pension plans that includes portability, inflation protections, survivor benefits, buyback options, and early retirement
li>Desjardin Group Life Insurance coverage that includes life insurance, and short/long-term disability coverage
• Green Shield Canada extended health benefits for single and family including dental services, prescription, health services, vision, hospital accommodation, etc.
• Access to staff physiotherapy, onsite gym, Employee LifeWorks Program, staff wellness initiatives, and much more!

For Casual/Part-time positions:

• Pay in lieu of vacation and benefits provided
• Healthcare of Ontario Pension Plan enrolment, one of Canada’s largest defined benefit pension plans that includes portability, inflation protections, survivor benefits, buyback options, and early retirement
li>A third party partnered, self-directed and initiated benefits package through Health Care Providers (HCP) Group Insurance is provided that includes customizable health and dental plans, life insurance, long-term disability benefits (LTD), and accidental death, disease and dismemberment (ADD&D) based on package eligibility for casual/part
• Access to staff physiotherapy, onsite gym, Employee LifeWorks Program, staff wellness initiatives, and much more!

Qualifications

Please review each description through the below links.

• Housekeeping Aide
• Janitor
• Laundry Extractor
• Dietary Aide
• Dietary Clerk

Please apply through the online application process via

We thank all applicants for their interest but advise that only those selected for further consideration will be contacted. First consideration will be given to current internal employees of LWDH.

Qualified applicants may be considered for other comparable positions or within the same classification other than this posted position.

Please prepare your application in accordance with the qualifications posted in the job advertisement. Applications will be screened based on the posted qualifications.

LWDH is committed to the principles of equity, diversity, and inclusion and belongingness in our operations, throughout our workplace, and seeks to employ individuals who are committed to and value these principles.

We believe in and promote the rights of all persons with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA 2005) and its related Accessibility Standards Regulations. To meet this responsibility, LWDH will make appropriate accommodations, including alternative formats available. Please inform Human Resources of any accommodation(s) at any point throughout the recruitment and selection process to ensure your equal participation.

LWDH values the importance of creating a workplace that reflects the population it serves and promotes the representation of the Employment Equity groups as outlined by the Employment Equity Act (1993). Applicants are encouraged to self-declare at the time of application.

For more information or to request an accommodation please contact the Human Resources Department at ext. 2393

Job Description

Competition Number

2025-822-001

Job Type

Casual Opportunities

This posting is not for a vacancy. This posting may be used to fill casual opportunities or other permanent vacancies, including part-time and/or full-time positions.

Those considered successful candidates may also be placed on an eligibility list for future consideration

Hours

May consist of days, evenings and weekends

Subject to change as per operational requirements

Classification

LDYEX/HSKAD/JANIT/DIETA/DIETC

Department

Nutrition and Environmental Services

Salary

Laundry Extractor: $27.9923 to $9.0490 per hour

Laundry Aide: 26.3086 to 27.0412 per hour

Housekeeping Aide: 26.3044 to 27.7278 per hour

Janitor: 26.3044 to 27.7278 per hour

Dietary Aide: 26.3044 to 27.7278 per hour

Dietary Clerk: 26.3044 to 27.7278 per hour

All positions as per CUPE LOCAL 822 Collective Agreement

Closing Date

Ongoing

Description

The Nutrition and Environmental Services department is seeking individuals that are energetic, motivated and value contributing to a team environment. There are various support service roles available, detailed qualifications are listed under each of the below position links.

Lake of the Woods District Hospital (LWDH) is committed to providing a healthy, safe and sanitary environment, as well as food services that meet the nutritional and social needs of patients, staff and visitors. With opportunities to cross train, build skills and experience, and contribute to your community in a service environment, these opportunities are an excellent path forward in your service career.

If this opportunity sounds like a great fit for you and you meet most of the essential qualifications we are looking for, we encourage you to apply and provide us more details about why you think you would be a great fit. LWDH is dedicated to ongoing professional development and continuing education opportunities to enhance skillsets and working experience.

Why Work with LWDH? In this position, there are many benefits to joining our team:

For Full-time positions:

• 2 weeks paid vacation
• Healthcare of Ontario Pension Plan enrolment, one of Canada’s largest defined benefit pension plans that includes, inflation protections, survivor benefits, buyback options, and early retirement
• Desjardin Group Life Insurance coverage that includes life insurance, and short/long-term disability coverage
• Green Shield Canada extended health benefits for single and family including dental services, prescription, health services, vision, hospital accommodation, etc.
• Access to staff physiotherapy, onsite gym, EAP Program, staff wellness initiatives, and much more!

For Casual/Part-time positions:

• Pay in lieu of vacation and benefits provided
• Healthcare of Ontario Pension Plan enrolment, one of Canada’s largest defined benefit pension plans that includes portability, inflation protections, survivor benefits, buyback options, and early retirement
• A third party partnered, self-directed and initiated benefits package through Health Care Providers (HCP) Group Insurance is provided that includes customizable health and dental plans, life insurance, long-term disability benefits (LTD), and accidental death, disease and dismemberment (ADD&D) based on package eligibility for casual/part
• Access to staff physiotherapy, onsite gym, Employee LifeWorks Program, staff wellness initiatives, and much more!

Qualifications

Please review each description through the below links.

• Housekeeping Aide
• Janitor
• Laundry Extractor
• Dietary Aide
• Dietary Clerk

Please apply through the online application process via

We thank all applicants for their interest but advise that only those selected for further consideration will be contacted. First consideration will be given to current internal employees of LWDH.

Qualified applicants may be considered for other comparable positions or within the same classification other than this posted position.

Please prepare your application in accordance with the qualifications posted in the job advertisement. Applications will be screened based on the posted qualifications.

LWDH is committed to the principles of equity, diversity, and inclusion and belongingness in our operations, throughout our workplace, and seeks to employ individuals who are committed to and value these principles.

We believe in and promote the rights of all persons with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA 2005) and its related Accessibility Standards Regulations. To meet this responsibility, LWDH will make appropriate accommodations, including alternative formats available. Please inform Human Resources of any accommodation(s) at any point throughout the recruitment and selection process to ensure your equal participation.

LWDH values the importance of creating a workplace that reflects the population it serves and promotes the representation of the Employment Equity groups as outlined by the Employment Equity Act (1993). Applicants are encouraged to self-declare at the time of application.

For more information or to request an accommodation please contact the Human Resources Department at ext. 2393

Competition Number 

2025-822-001

Job Type

Casual Opportunities

This posting is not for a vacancy. This posting may be used to fill casual opportunities or other permanent vacancies, including part-time and/or full-time positions.

Those considered successful candidates may also be placed on an eligibility list for future consideration

Hours

May consist of days, evenings and weekends

Subject to change as per operational requirements

Classification

LDYEX/HSKAD/JANIT/DIETA/DIETC

Department

Nutrition and Environmental Services

Salary

Laundry Extractor: $27.9923 to $9.0490 per hour

Laundry Aide: 26.3086 to 27.0412 per hour

Housekeeping Aide: 26.3044 to 27.7278 per hour

Janitor: 26.3044 to 27.7278 per hour

Dietary Aide: 26.3044 to 27.7278 per hour

Dietary Clerk: 26.3044 to 27.7278 per hour

All positions as per CUPE LOCAL 822 Collective Agreement

Closing Date

Ongoing

Description

The Nutrition and Environmental Services department is seeking individuals that are energetic, motivated and value contributing to a team environment. There are various support service roles available, detailed qualifications are listed under each of the below position links.

Lake of the Woods District Hospital (LWDH) is committed to providing a healthy, safe and sanitary environment, as well as food services that meet the nutritional and social needs of patients, staff and visitors. With opportunities to cross train, build skills and experience, and contribute to your community in a service environment, these opportunities are an excellent path forward in your service career.

If this opportunity sounds like a great fit for you and you meet most of the essential qualifications we are looking for, we encourage you to apply and provide us more details about why you think you would be a great fit. LWDH is dedicated to ongoing professional development and continuing education opportunities to enhance skillsets and working experience.

Why Work with LWDH? In this position, there are many benefits to joining our team:

For Full-time positions:

• 2 weeks paid vacation
• Healthcare of Ontario Pension Plan enrolment, one of Canada’s largest defined benefit pension plans that includes, inflation protections, survivor benefits, buyback options, and early retirement
li>Desjardin Group Life Insurance coverage that includes life insurance, and short/long-term disability coverage
• Green Shield Canada extended health benefits for single and family including dental services, prescription, health services, vision, hospital accommodation, etc.
• Access to staff physiotherapy, onsite gym, EAP Program, staff wellness initiatives, and much more!

For Casual/Part-time positions:

• Pay in lieu of vacation and benefits provided
• Healthcare of Ontario Pension Plan enrolment, one of Canada’s largest defined benefit pension plans that includes portability, inflation protections, survivor benefits, buyback options, and early retirement
li>A third party partnered, self-directed and initiated benefits package through Health Care Providers (HCP) Group Insurance is provided that includes customizable health and dental plans, life insurance, long-term disability benefits (LTD), and accidental death, disease and dismemberment (ADD&D) based on package eligibility for casual/part
• Access to staff physiotherapy, onsite gym, Employee LifeWorks Program, staff wellness initiatives, and much more!

Qualifications

Please review each description through the below links.

• Housekeeping Aide
• Janitor
• Laundry Extractor
• Dietary Aide
• Dietary Clerk

Please apply through the online application process via

We thank all applicants for their interest but advise that only those selected for further consideration will be contacted. First consideration will be given to current internal employees of LWDH.

Qualified applicants may be considered for other comparable positions or within the same classification other than this posted position.

Please prepare your application in accordance with the qualifications posted in the job advertisement. Applications will be screened based on the posted qualifications.

LWDH is committed to the principles of equity, diversity, and inclusion and belongingness in our operations, throughout our workplace, and seeks to employ individuals who are committed to and value these principles.

We believe in and promote the rights of all persons with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA 2005) and its related Accessibility Standards Regulations. To meet this responsibility, LWDH will make appropriate accommodations, including alternative formats available. Please inform Human Resources of any accommodation(s) at any point throughout the recruitment and selection process to ensure your equal participation.

LWDH values the importance of creating a workplace that reflects the population it serves and promotes the representation of the Employment Equity groups as outlined by the Employment Equity Act (1993). Applicants are encouraged to self-declare at the time of application.

For more information or to request an accommodation please contact the Human Resources Department at ext. 2393

Job Description

Our team is looking to hire an Associate, Service Desk to support various brands, as part of Internet Companies Group (ICG), a division of Bell Canada serving both consumer and business needs across Canada.

LOCATION:

• Longueuil, Quebec

ABOUT THE OPPORTUNITY:
The Bilingual Associate, Service Desk will be responsible for providing technical support and assistance to end-users experiencing computer, software, and network-related issues. The ideal candidate must demonstrate strong problem-solving abilities, excellent communication skills, and be detail-oriented with the ability to document issues accurately and comprehensively.

The successful candidate must be proficient in both French and English, both orally and in writing, and possess a genuine passion for helping others resolve technology challenges.
 

KEY RESPONSIBILITIES:
 

• Provide technical assistance and support for incoming queries and issues from end-users related to computer systems, software, and hardware in both French and English
• Install, configure, and maintain computer systems and peripherals
• Manage user accounts and permissions in Active Directory
• Administer email systems and remote access tools
• Record, track, and document the problem-solving process and actions taken through to final resolution in the ticketing application
• Escalate service requests to the appropriate IS or Operational Support teams as required
• Assist with Service Desk/IT projects and initiatives as needed
• Maintain an inventory of IT equipment and supplies
• Ensure compliance with company policies and procedures
• Follow up with customers, provide feedback, and see problems through to resolution
• Develop solutions, answers, and document frequently asked questions for end users in the service desk environment
• Maintain strict confidentiality of information that may be disclosed when working on users' systems
• Other related duties as assigned

WORKING CONDITIONS:

• Hybrid working arrangement, with 2 to 3 days in office or as needed for real-time support needs.

CREDENTIALS:

• Bachelor's degree or College Diploma in Information Technology, Computer Science, or acceptable combination of education, training, and experience
• Professional certifications in information technology or product certifications would be considered assets (CompTIA A+, Network+, or similar)
• Minimum one (1) year's experience in a Help Desk or IT support role with knowledge of advanced computer hardware including mobile devices and virtual environments

LANGUAGE REQUIREMENTS:

• Fluency in both French and English (written and spoken)

SKILLS & ABILITIES:

• Strong knowledge of Windows and Mac operating systems
• Knowledge in O365 Admin (Exchange, SharePoint, OneDrive, and Teams), Active Directory (including Azure AD), and Intune
• Familiarity with Microsoft Office Suite and common business applications
• Basic knowledge of network infrastructure and security principles
• Ability to utilize PowerShell scripting for automation and task management
• Knowledge of ITIL practices
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills

(ENGLISH VERSION FOLLOWS)

VOICI CE QUI EST PRÉVU POUR VOUS

Expérimentez une multitude d'opportunités que seule une entreprise en pleine croissance peut offrir en rejoignant une équipe dynamique qui travaille avec vigilance pour remodeler le paysage des télécommunications.

Le cœur et l'âme de notre programme de rémunération sont construits sur les fondations de notre vision, de notre mission et de nos valeurs.

• Un programme de prestations médicales et dentaires d'entreprise de premier plan.
• Nombreux autres avantages.
• Vous aurez des opportunités de croissance et de développement.

La diversité et l'inclusion sont importantes chez nous. Nous apprécions l'unicité de chaque individu et croyons que nos différences nous rendent plus forts. On s'engage à offrir un lieu de travail garantissant l'égalité des chances, le développement et l'avancement pour tous.

QUE SE PASSE-T-IL APRÈS L'ENVOI DE VOTRE CANDIDATURE ?

Si votre candidature correspond aux critères de recherche du responsable, vous pourriez être contacté pour un entretien préliminaire.

En raison du grand nombre de candidatures, tous les postulants n'ayant pas été contactés ne seront pas retenus.

La diversité et l'inclusion sont importantes pour nous. Nous apprécions l'unicité de chaque individu et croyons que nos différences nous rendent plus forts. On s'engage à offrir un lieu de travail garantissant l'égalité des chances, le développement et l'avancement pour tous les employés actuels et futurs.

Des aménagements sont disponibles sur demande pour les candidats participant à tous les aspects du processus de sélection. Pour une demande confidentielle, envoyez simplement un courriel directement à votre recruteur.

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HERE’S WHAT’S IN IT FOR YOU:

Experience a wealth of opportunities that only a growing company can offer by joining a dynamic team that’s vigilantly working together towards reshaping the telecommunications landscape.

The heart and soul of our compensation program is built from the foundation of our vision, mission and values.

• Industry-leading Corporate Medical and Dental benefits program, in addition to many other perks.
• We promote work-life balance with generous PTO.
• We provide a great work environment!
• Opportunities for growth & development.

Diversity and inclusion are very important to us. We appreciate the uniqueness of all individuals and believe that our differences are what make us stronger. We are committed to providing a workplace that ensures equal opportunities, development, and advancement for all.

WHAT HAPPENS AFTER YOU SUBMIT YOUR APPLICATION?

If your application matches the manager’s search criteria, you may be contacted for a pre-screen interview.

Due to high volumes of applications, not all applicants who submit an application will be contacted.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly.

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Job Description

Salary:

The Service Desk Dispatcher is responsible for attaining maximum utilization of internal and field resources through daily dispatch of service requests by both monitoring and managing incoming client requests so that they can be dispatched to the appropriate resource. The role coordinates tasks, escalations and communicates with both external and internal stakeholders. This role is crucial for maintaining our commitment to exceptional customer service.

Qualifications:

• High school diploma or equivalent; additional education or certifications in IT or related fields is a plus.

Experience:

• Minimum 1+ years of experience in a customer-facing role, preferably in a support or service capacity, would be valuable. The candidate should be skilled in effective communication with users or clients, ensuring their satisfaction throughout the implementation and deployment processes.
• Experience building and maintaining support relationships with clients.
• Experience in a professional office environment.

Knowledge, Skills, and Abilities:

• A customer service mindset and excellent verbal and written communication skills.
• Strong organizational and multitasking skills with the ability to prioritize tasks effectively in a high paced environment.
• Excellent active listening and interpersonal skills.
• Proficiency in using computer software, including service management tools and Microsoft Office Suite.
• Basic understanding of IT concepts and terminology.
• Ability to work in a fast-paced environment and handle high-pressure situations with professionalism.
• Ability to process large amounts of variable information.

PRINCIPAL ACCOUNTABILITIES

• Receive, prioritize, and schedule service requests from clients.
• Coordinate and dispatch IT service technicians to client sites or remote support sessions.
• Monitor technician progress and update clients on the status of their service requests.
• Maintain accurate records of service requests, technician assignments, and work performed.
• Collaborate with the technical team to ensure appropriate resources are allocated to each task.
• Track and audit service tickets
• Maintain ongoing and professional customer communication, keeping them informed of incident progress, as well as notifying them of impending changes and agreed outages.
• Assist in managing and tracking inventory of IT equipment and parts.
• Provide administrative support to the service department as needed.
• Escalate service requests that cannot be scheduled within agreed service levels.
• Report the utilization of Support resources and successful completion of service requests to the Service Manager.
• Utilize the CRM system to provide improved support and services to clients.

We are seeking a dedicated and motivated Remote Customer Service & Helpdesk professional to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support while helping to resolve issues efficiently and effectively. Your primary responsibility will be to assist customers with their inquiries, provide troubleshooting solutions, and ensure that they have a positive experience with our company. As a remote position, you will have the flexibility to work from home, but you will be expected to maintain a high level of responsiveness and professionalism. We value individuals who are passionate about customer service and possess strong problem-solving skills. Your ability to communicate clearly and effectively will be essential as you navigate a diverse range of customer needs and expectations. By leveraging technology and your communication prowess, you will play a vital role in enhancing our customers' experiences and contributing to the overall success of our organization. If you have a strong desire to help others and the required skills to excel in a remote environment, we encourage you to apply and become a valuable part of our customer service team.

• Respond promptly to customer inquiries via phone, email, and chat.
• Diagnose and troubleshoot customer issues related to products and services.
• Provide detailed product and service information to customers.
• Document all customer interactions and resolutions in the helpdesk software.
• Escalate complex issues to higher-level support when necessary.
• Maintain a comprehensive understanding of company policies and procedures.
• Participate in training and development programs to continuously enhance skills.

• Proven experience in customer service or helpdesk support roles.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a proactive mindset.
• Ability to work independently in a remote environment.
• Familiarity with helpdesk software and ticketing systems.
• Basic technical knowledge of computer systems and software applications.
• Strong organizational skills and attention to detail.