64 Support Service jobs in Canada

JOIN OUR TEAM AND HELP LEAD WITH CARE, COMPASSION AND COMMITMENT!

ABOUT THE ROLE

Reporting to the Manager – Seniors’ Supportive Housing, the Support Service Worker provides care to the clients of the Support Services Program in the Sister Leila Greco Apartments, P.R. Cook Apartments and/or Willow Place.  Key responsibilities include providing individualized care to meet the needs of the clients, including help with activities of daily living, meal preparation, medication monitoring, emergency response, “how-are-you” checks, and social and recreational programming.

This posting is for an existing vacancy within the organization.

COMMITMENT TO DIVERSITY

At St. Joseph's Care Group (SJCG), our diverse workforce strengthens our ability to provide culturally competent care and innovative solutions to the complex needs of our clients and communities. We encourage applicants from all backgrounds, diverse race, ethnicity, gender identity or expression, age, sexual orientation, family status, religion, disability, and socioeconomic status, to help address under-representation and foster greater inclusivity and belonging at SJCG.

By promoting a culture of inclusion and mutual respect, we ensure that our values of care, compassion, and commitment are reflected in every aspect of our work. If you are passionate about making a difference in healthcare and are committed to upholding these values, we encourage you to apply and join us in our journey towards a more inclusive and equitable future.

St. Joseph's Care Group is committed to providing reasonable accommodations to applicants with disabilities in our job application and hiring process.

WHAT YOU BRING

Education/Experience:

• Current Personal Support Worker (PSW), Developmental Services Worker (DSW) or Social Services Worker (SSW) certificate from a recognized college program or an equivalent combination of education and experience


• Safe Food Handling Certificate


• Education/courses and or experience working with the elderly in a community setting, including medication assistance

Skills/Abilities:

• Ability to communicate effectively and concisely, both orally and in writing


• Ability to maintain effective working relationships with supervisors, coworkers, staff, and clients


• Ability to work independently and to function cooperatively and efficiently as a team member


• Must be able to perform the essential functions of the job


• Demonstrated regular attendance at work

Assets:

• Experience with MED e-care software

Conditions of Employment:

• This position shall be conditional upon a satisfactory Police Vulnerable Sector Check (PVSC)  where indicated, to ensure the absence of relevant criminal convictions.


• Offers of employment made to external candidates are conditional upon providing proof of a complete primary series of Health Canada approved mRNA COVID-19 vaccine or proof of valid medical exemption, prior to the offered effective date. If proof of vaccination or valid medical exemption is not provided, the offer of employment is rescinded.

WHY JOIN ST. JOSEPH'S CARE GROUP

St. Joseph's Care Group (SJCG) offers a meaningful career for those seeking to make a difference in health care. As a leading provider of complex care, rehabilitation, long-term care, and mental health and addiction services, SJCG is recognized for its commitment to high-quality compassionate, and people-centred care.

Experience a rewarding career and lifestyle you’ll love at the heart of Thunder Bay! Here’s what awaits you when you join our team:

• Enjoy a Competitive, Forward-Thinking Compensation Package: We offer salaries and benefits that recognize your talent and dedication.


• Secure Your Future: Become a member of the Healthcare of Ontario Pension Plan (HOOPP) – our organization will contribute $1.26 for every $1 you invest in your pension, ensuring a strong, stable retirement for your future.


• Make Your Move Easier: We provide relocation assistance to help you settle in (some conditions apply).


• Thrive in a Supportive Team: Grow your career and make meaningful contributions alongside dedicated and passionate colleagues.


• Commitment to Diversity: We are proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and talents of every team member.


• Advance Your Skills: Access ongoing professional development, advanced education, and a tuition loan program.


• Continuous Improvement: We foster a culture where every team member is empowered to identify opportunities for improvement and share ideas.


• Prioritize Your Wellbeing: Take advantage of comprehensive wellness initiatives and access to an Employee & Family Assistance Program.


• Shape the Future: Get involved in research and teaching initiatives that make a real difference.


• Be Recognized and Rewarded: Benefit from employee recognition, discount, and referral programs.


• Live Where Adventure Meets Opportunity: Nestled on the stunning shores of Lake Superior, Thunder Bay offers the perfect blend of vibrant city life and breathtaking outdoor escapes.

APPLICATION INFORMATION

All job postings will follow the requirements outlined in the applicable collective agreement or the Terms & Conditions of Employment. If the job is not filled through this process, the posting will remain on our external site until the position is successfully filled.

Applicants who are part of the bargaining unit will be given priority consideration as set out in the relevant collective agreement. It is the applicant's responsibility to clearly demonstrate that they have the skills required for the position they are applying for.

Competition Number 

Job Type

Casual Opportunities

This posting may be used to fill other permanent vacancies, including part-time and/or full-time positions

Those considered successful candidates may also be placed on an eligibility list for future consideration

Hours

May consist of days, evenings and weekends

Subject to change as per operational requirements

Classification

LDYEX/LDYAD/HSKAD/JANIT/DIETA/DIETC

Department

Nutrition and Environmental Services

Salary

Laundry Extractor: $ to $

Laundry Aide: to per hour

Housekeeping Aide: to per hour

Janitor: to per hour

Dietary Aide: to per hour

Dietary Clerk: to per hour

All positions as per CUPE LOCAL 822 Collective Agreement

Closing Date

Ongoing

Description

The Nutrition and Environmental Services department is seeking individuals that are energetic, motivated and value contributing to a team environment. There are various support service roles available, detailed qualifications are listed under each of the below position links.

Lake of the Woods District Hospital (LWDH) is committed to providing a healthy, safe and sanitary environment, as well as food services that meet the nutritional and social needs of patients, staff and visitors. With opportunities to cross train, build skills and experience, and contribute to your community in a service environment, these opportunities are an excellent path forward in your service career.

If this opportunity sounds like a great fit for you and you meet most of the essential qualifications we are looking for, we encourage you to apply and provide us more details about why you think you would be a great fit. We cannot make any promises, but we will consider your qualifications and the potential you bring. LWDH is dedicated to ongoing professional development and continuing education opportunities to enhance skillsets and working experience.

Why Work with LWDH? In this position, there are many benefits to joining our team:

For Full-time positions:

• 2 weeks paid vacation


• Healthcare of Ontario Pension Plan enrolment, one of Canada’s largest defined benefit pension plans that includes portability, inflation protections, survivor benefits, buyback options, and early retirement


• Desjardin Group Life Insurance coverage that includes life insurance, and short/long-term disability coverage


• Green Shield Canada extended health benefits for single and family including dental services, prescription, health services, vision, hospital accommodation, etc.


• Access to staff physiotherapy, onsite gym, Employee LifeWorks Program, staff wellness initiatives, and much more!

For Casual/Part-time positions:

• Pay in lieu of vacation and benefits provided


• Healthcare of Ontario Pension Plan enrolment, one of Canada’s largest defined benefit pension plans that includes portability, inflation protections, survivor benefits, buyback options, and early retirement


• A third party partnered, self-directed and initiated benefits package through Health Care Providers (HCP) Group Insurance is provided that includes customizable health and dental plans, life insurance, long-term disability benefits (LTD), and accidental death, disease and dismemberment (ADD&D) based on package eligibility for casual/part


• Access to staff physiotherapy, onsite gym, Employee LifeWorks Program, staff wellness initiatives, and much more!

Qualifications

Please review each description through the below links.

• Housekeeping Aide


• Janitor


• Laundry Extractor


• Dietary Aide


• Dietary Clerk

Please apply through the online application process via

We thank all applicants for their interest but advise that only those selected for further consideration will be contacted. First consideration will be given to current internal employees of LWDH.

Qualified applicants may be considered for other comparable positions or within the same classification other than this posted position.

Please prepare your application in accordance with the qualifications posted in the job advertisement. Applications will be screened based on the posted qualifications.

LWDH is committed to the principles of equity, diversity, and inclusion and belongingness in our operations, throughout our workplace, and seeks to employ individuals who are committed to and value these principles.

We believe in and promote the rights of all persons with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA 2005) and its related Accessibility Standards Regulations. To meet this responsibility, LWDH will make appropriate accommodations, including alternative formats available. Please inform Human Resources of any accommodation(s) at any point throughout the recruitment and selection process to ensure your equal participation.

LWDH values the importance of creating a workplace that reflects the population it serves and promotes the representation of the Employment Equity groups as outlined by the Employment Equity Act (1993). Applicants are encouraged to self-declare at the time of application.

For more information or to request an accommodation please contact the Human Resources Department at ext. 2393

Competition Number 

Job Type

Casual Opportunities

This posting is not for a vacancy. This posting may be used to fill casual opportunities or other permanent vacancies, including part-time and/or full-time positions.

Those considered successful candidates may also be placed on an eligibility list for future consideration

Hours

May consist of days, evenings and weekends

Subject to change as per operational requirements

Classification

LDYEX/HSKAD/JANIT/DIETA/DIETC

Department

Nutrition and Environmental Services

Salary

Laundry Extractor: $ to $ per hour

Laundry Aide: to per hour

Housekeeping Aide: to per hour

Janitor: to per hour

Dietary Aide: to per hour

Dietary Clerk: to per hour

All positions as per CUPE LOCAL 822 Collective Agreement

Closing Date

Ongoing

Description

The Nutrition and Environmental Services department is seeking individuals that are energetic, motivated and value contributing to a team environment. There are various support service roles available, detailed qualifications are listed under each of the below position links.

Lake of the Woods District Hospital (LWDH) is committed to providing a healthy, safe and sanitary environment, as well as food services that meet the nutritional and social needs of patients, staff and visitors. With opportunities to cross train, build skills and experience, and contribute to your community in a service environment, these opportunities are an excellent path forward in your service career.

If this opportunity sounds like a great fit for you and you meet most of the essential qualifications we are looking for, we encourage you to apply and provide us more details about why you think you would be a great fit. LWDH is dedicated to ongoing professional development and continuing education opportunities to enhance skillsets and working experience.

Why Work with LWDH? In this position, there are many benefits to joining our team:

For Full-time positions:

• 2 weeks paid vacation


• Healthcare of Ontario Pension Plan enrolment, one of Canada’s largest defined benefit pension plans that includes, inflation protections, survivor benefits, buyback options, and early retirement


• Desjardin Group Life Insurance coverage that includes life insurance, and short/long-term disability coverage


• Green Shield Canada extended health benefits for single and family including dental services, prescription, health services, vision, hospital accommodation, etc.


• Access to staff physiotherapy, onsite gym, EAP Program, staff wellness initiatives, and much more!

For Casual/Part-time positions:

• Pay in lieu of vacation and benefits provided


• Healthcare of Ontario Pension Plan enrolment, one of Canada’s largest defined benefit pension plans that includes portability, inflation protections, survivor benefits, buyback options, and early retirement


• A third party partnered, self-directed and initiated benefits package through Health Care Providers (HCP) Group Insurance is provided that includes customizable health and dental plans, life insurance, long-term disability benefits (LTD), and accidental death, disease and dismemberment (ADD&D) based on package eligibility for casual/part


• Access to staff physiotherapy, onsite gym, Employee LifeWorks Program, staff wellness initiatives, and much more!

Qualifications

Please review each description through the below links.

• Housekeeping Aide


• Janitor


• Laundry Extractor


• Dietary Aide


• Dietary Clerk

Please apply through the online application process via

We thank all applicants for their interest but advise that only those selected for further consideration will be contacted. First consideration will be given to current internal employees of LWDH.

Qualified applicants may be considered for other comparable positions or within the same classification other than this posted position.

Please prepare your application in accordance with the qualifications posted in the job advertisement. Applications will be screened based on the posted qualifications.

LWDH is committed to the principles of equity, diversity, and inclusion and belongingness in our operations, throughout our workplace, and seeks to employ individuals who are committed to and value these principles.

We believe in and promote the rights of all persons with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA 2005) and its related Accessibility Standards Regulations. To meet this responsibility, LWDH will make appropriate accommodations, including alternative formats available. Please inform Human Resources of any accommodation(s) at any point throughout the recruitment and selection process to ensure your equal participation.

LWDH values the importance of creating a workplace that reflects the population it serves and promotes the representation of the Employment Equity groups as outlined by the Employment Equity Act (1993). Applicants are encouraged to self-declare at the time of application.

For more information or to request an accommodation please contact the Human Resources Department at ext. 2393

Job Description

We are seeking a dedicated and professional Customer Service and Support Representative to join our team. This role is responsible for delivering exceptional customer service by addressing inquiries, resolving issues, and providing accurate information about products and services. The ideal candidate will be empathetic, solution-oriented, and committed to enhancing customer satisfaction.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or in-person.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues efficiently, ensuring follow-up until resolution.
• Maintain detailed and accurate records of customer interactions using CRM systems.
• Assist customers with account management, product usage, and troubleshooting.
• Escalate complex issues to supervisors or specialized teams when necessary.
• Support team members in delivering consistent and high-quality service.
• Contribute to achieving customer satisfaction, retention, and service-level goals.

Required Skills & Qualifications:

• Strong communication and active listening skills.
• Excellent problem-solving and conflict-resolution abilities.
• Patience, empathy, and professionalism in all customer interactions.
• Ability to multitask, prioritize, and work efficiently under pressure.
• Proficiency in Microsoft Office Suite and customer support/CRM tools.
• Team-oriented with strong interpersonal skills.

Education & Experience Requirements:

• High school diploma or equivalent required; Bachelor’s degree in Business, Communications, or related field preferred.
• 1–3 years of experience in customer service, support, or related roles.
• Experience with helpdesk software, ticketing systems, or CRM platforms is advantageous.

Work Environment & Working Information:

• The role may be office-based, remote, or hybrid depending on company policy.
• Standard working hours are 40 hours per week , Monday to Friday, with potential for flexible or shift work.
• Fast-paced environment with opportunities to interact directly with customers and support multiple teams.

Job Description

You’re legendary. We’re hiring. Let’s talk!

Apply today for an opportunity to join one of North America’s top insurance premium financing companies. Since 1977, our company has grown to more than 500 Associates and 30 locations across the United States, Puerto Rico, and Canada.

Every day, we work to deliver on our Corporate Mission Statement: “To be the market leader by delivering innovative financial and technology solutions to help our Customers, partners, and investors achieve their goals.”

How do we do that? By empowering and encouraging our Associates to provide products and legendary Customer service unparalleled in our industry

FOR OUR ASSOCIATES:

• Getting started: We offer a comprehensive paid training program that will make you feel prepared and excited about your role.
• Staying healthy: Our Employee Assistance Program (for when you need confidential support) helps you keep an eye on short and long-term goals and any bumps that pop up along the way. We are also proud to offer subsidies to support your health and fitness goals by providing gym membership subsidies.
• Registered Retirement Savings Plan: (RRSP) with matching employer contributions.
• Company culture: Our Associates are the foundation of our company and we want you to enjoy working here! With company lunches, corporate outings, and even the occasional ice cream truck, you never know what will pop up to make your day.
• Peace of mind: Our insurance benefits include medical, prescription, dental, vision, group term life, AD&D, private duty nursing, paramedical services, and much more!

JOB SUMMARY:
The individual performing in this role will be responsible for providing Legendary service to agents and insured Customers in a timely and accurate manner. The Service Support Representative will process incoming correspondence regarding policy maintenance, acknowledgements, return mail and other Customer service requests on paper and electronically. Written and verbal fluency in Quebecois French and English is required.

The annual compensation range for this position is $45,000 - $50,000 CAD

KEY RESPONSIBILITIES:

• Provide Legendary Service to all Customer inquiries (external and internal) by responding promptly and thoroughly to all requests.
• Respond to telephone inquiries from insurance brokers, insurance carriers and insured Customers regarding premium finance accounts. Properly document call conversation on each specific account.
• Assist brokers with understanding and utilizing our financial products and services.
• Communicate internally with Sales, Collections, Service, and finance as appropriate.
• Make outbound calls and/or generate letters to obtain additional account information.
• Forward requests to management to prevent imminent cancellation of policies by analyzing insured payment history and agency production.
• Request generation of manual notices in the absence of system-generated notices.
• Appropriately route requests for research and resolution of account transaction issues.
• Process return mail.
• Develop and maintain knowledge of tools used by our Customers, including our website, and available payment options. Effectively communicate the applicable features and benefits and provide training on their usage.
• Be knowledgeable of SNAP Premium’s Best Practices and review procedural changes to ensure compliance with the organizations policies and procedures.
• Other duties as assigned.

REQUIRED SKILLS:

• 2 years Customer service experience, preferably in a call center environment
• A minimum of 1 year working in the financial or banking industry
• Computer proficient in a Windows-based environment
• Strong speaking and written communication skills
• Bilingual (FRENCH and English)
• Strong business office knowledge and skills
• Knowledge of the Insurance industry is preferred
• Very strong communication and business skills
• Proven problem-solving expertise
• Excellent organization and multi-tasking abilities
• Computer literate
• Ability to quickly learn new systems and procedures
• Exceptional customer service and contact management skills
• Positive attitude, highly motivated, ability to work independently in a team environment
• Written and verbal fluency in Quebecois French and English
• Position can be located in Vancouver or Toronto

EDUCATION QUALIFICATIONS:
A completed bachelor’s degree from an accredited university or a combination of post-secondary education and work experience

RÉSUMÉ DU POSTE :
La personne titulaire du poste est chargée de fournir un service légendaire aux agents et aux clients assurés, avec précision et en temps opportun. Le représentant du service à la clientèle et aux courtiers traitera la correspondance entrante sur la mise à jour des polices, les accusés de réception, le retour du courrier et d'autres demandes de service à la clientèle sur papier et par voie électronique. La maîtrise de l'écrit et de l'oral en français québécois et en anglais est requise.

PRINCIPALES RESPONSABILITÉS :

• Fournir un service légendaire aux clients (externes et internes) en répondant rapidement et complètement à toutes les demandes.
• Répondre aux demandes de renseignements téléphoniques des courtiers d'assurance, des compagnies d'assurance et des clients assurés concernant les comptes de financement des primes. Documenter correctement la conversation téléphonique sur chaque compte spécifique.
• Aider les courtiers à comprendre et à utiliser nos produits et services financiers.
• Communiquer à l’interne avec les services des ventes, du recouvrement, à la clientèle et des finances, s’il y a lieu.
• Faire des appels sortants et/ou rédiger des lettres pour obtenir des informations supplémentaires sur les comptes.
• Transmettre les demandes à la direction pour prévenir l'annulation imminente des polices en analysant l'historique des paiements des assurés et la production des agences.
• Demander la génération d'avis manuels en l'absence d'avis générés par le système.
• Acheminer de manière appropriée les demandes de recherche et de résolution des problèmes liés aux transactions des comptes.
• Traiter le retour du courrier.
• Acquérir et maintenir des connaissances sur les outils utilisés par nos clients, y compris notre site Web, et les options de paiement disponibles. Communiquer efficacement les caractéristiques et avantages applicables et fournir une formation sur leur utilisation.
• Connaître les primes et les pratiques exemplaires d'IPFS Canada et examiner les changements de procédure pour assurer la conformité aux politiques et procédures de l'organisation.
• Autres tâches, selon les besoins.

COMPÉTENCES REQUISES :

• Deux ans d'expérience en service à la clientèle, de préférence dans un environnement de centre d'appels.
• Au moins un an d'expérience dans le secteur financier ou bancaire.
• Très bonnes connaissances de l'informatique dans un environnement Windows.
• Très bonnes compétences en communication orale et écrite.
• Bilinguisme (FRANÇAIS et anglais).
• Très bonnes connaissances et compétences en fonctionnement de bureau.
• Une connaissance du secteur de l'assurance est préférable.
• Très bonnes compétences en communication et en affaires.
• Expertise avérée en résolution de problèmes.
• Excellentes capacités d'organisation et de gestion multitâches.
• Bonnes connaissances en informatique.
• Capacité d'apprendre rapidement de nouveaux systèmes et de nouvelles procédures.
• Compétences exceptionnelles en service à la clientèle et en gestion des contacts.
• Attitude positive, forte motivation, capacité à travailler de façon autonome dans un environnement d'équipe.
• Maîtrise de l'anglais et du français québécois à l'oral et à l'écrit.
• Le poste peut être situé à Vancouver ou à Toronto

QUALIFICATIONS EN MATIÈRE DE SCOLARITÉ :
Diplôme de baccalauréat d'une université reconnue ou combinaison d'études postsecondaires et d'expérience professionnelle.

Your role
Within the Service & Support department, you will play a central role in ensuring the smooth operation of our thermal spray sensors (Spray Sensors) for our international customers. You will be involved in both technical activities (calibration, maintenance, repair, testing) and user support (training, remote and on-site support). You will also contribute to documentation, CRM management, and collaboration with our R&D, sales, and marketing teams for the continuous improvement of our products and services.

Main responsibilities

Perform calibration, maintenance, and repair of systems in the workshop.

Provide technical support to customers: remote troubleshooting, on-site interventions, personalized follow-up.

Carry out complete installations including commissioning and user training.

Manage and document interventions, contracts, and follow-ups via our CRM (SugarCRM) .

Write, review, and update technical documentation (guides, manuals, procedures).

Train customers, distributors, and colleagues on the use and maintenance of systems.

Participate in testing and validation in collaboration with engineering and contribute to field feedback for R&D.

Provide occasional support to sales and marketing teams at trade shows, demonstrations, or bids.

Profil

Degree in engineering, instrumentation, electronics, applied physics, or equivalent experience.

Experience in technical support, instrumentation, or complex systems.

Excellent communication skills (French and English).

Bilingual (French and English)

Versatility, autonomy, and customer focus.

Availability for occasional international travel.

Skills

Experience with sensors, lasers, or thermal processes.

Knowledge of a CRM (SugarCRM or equivalent).

Interest in product development and technological innovation.

Your role
Within the Service & Support department, you will play a central role in ensuring the smooth operation of our thermal spray sensors (Spray Sensors) for our international customers. You will be involved in both technical activities (calibration, maintenance, repair, testing) and user support (training, remote and on-site support). You will also contribute to documentation, CRM management, and collaboration with our R&D, sales, and marketing teams for the continuous improvement of our products and services.

Main responsibilities

Perform calibration, maintenance, and repair of systems in the workshop.

Provide technical support to customers: remote troubleshooting, on-site interventions, personalized follow-up.

Carry out complete installations including commissioning and user training.

Manage and document interventions, contracts, and follow-ups via our CRM (SugarCRM) .

Write, review, and update technical documentation (guides, manuals, procedures).

Train customers, distributors, and colleagues on the use and maintenance of systems.

Participate in testing and validation in collaboration with engineering and contribute to field feedback for R&D.

Provide occasional support to sales and marketing teams at trade shows, demonstrations, or bids.

Profil

Degree in engineering, instrumentation, electronics, applied physics, or equivalent experience.

Experience in technical support, instrumentation, or complex systems.

Excellent communication skills (French and English).

Bilingual (French and English)

Versatility, autonomy, and customer focus.

Availability for occasional international travel.

Skills

Experience with sensors, lasers, or thermal processes.

Knowledge of a CRM (SugarCRM or equivalent).

Interest in product development and technological innovation.