184 Support Services jobs in Canada

Job Description

Job Description

Description

About FirstService Residential:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential
communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and
inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional
development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Overview:

The Resident Support Services Agent will provide residents and vendors with information in response to inquiries, concerns and requests about products and
services. In addition, the Resident Support Services Agent will resolve complaints, errors, account questions, billing, and other queries.

This position is ideal for someone who has a high attention to detail, exceptional professional-level written communication skills, and is used to working with high
volume requests. A great position for those candidates planning to pursue their Strata Manager license.

This is a 1 month contract position. 

Shifts:
Hybrid Remote
Monday to Friday - 8:30am to 5:00pm

Key Responsibilities:

• Professionally handle incoming requests from residents, council members, and vendors and ensure that issues are resolved both promptly and
  thoroughly.
• Collaborate directly with Strata/Property Managers, Regional Directors, internal departments and our Customer Care Center to ensure timely resolution of all inquiries or requests.
• Documenting the resolution of all interactions within the appropriate systems and applications.
• Resolve all open inquiries within prescribed timelines.
• Thoroughly and efficiently gather information from residents, council/board members and vendors. Access their account, evaluate their needs and educate
  them where applicable to prevent the need for future contacts and document interactions through contact tracking.
• Provide quality service and support in a variety of areas.
• Review and close all homeowner service tickets and Open Calls in Connect that are not specifically awaiting a Strata/Property Manager response.
• Maintain a balance between company policy and customer benefit in decision-making. Handles issues in the best interest of both the customer and
  company.
• Continuously evaluate and identify opportunities to drive process improvements that positively impacts the customer's experience.
• Work cross functionally to effectively solve client facing problems.
• Assist with homeowner document requests.
• Create and close work orders.
• Additional support and duties as assigned.

Skills & Qualifications:

• 2 - 3 years of customer service experience in a service industry setting. Previous Strata/Property Management/Real Estate experience preferred.
• Ability to learn and navigate new technology and platforms.
• Must have strong proficiency in Windows and Microsoft Office (Outlook, Word, Excel, etc.)
• Experience with Zendesk software is considered an asset.
• Highly efficient, organized, and skilled at time management.
• Possess the ability to work in a high-volume, face-paced environment.

A current Representative License to provide Strata Management Services as issued by the BC Financial Services Authority is considered an asset for the
role.

What We Offer:
As a full-time associate, you will be eligible for full comprehensive benefits including health & dental, etc. In addition, you will be eligible for time off benefits, paid
holidays, access to our Employee Assistance Program, Tuition Reimbursement, and more.

Compensation:
$42,000.00 - $44,000.00 per year.

FirstService Residential is proud to be an equal opportunity workplace. It is our policy to promote equal employment opportunity for all current and prospective
associates. This applies to all employment-related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to
providing and maintaining a working environment that is based on respect and preserves the dignity and rights of everyone in the organization. If you have questions
before or during the application process about our equal opportunity workplace, please reach out to our Recruitment team.

IN2018

# Job Summary

Now, if you were to come on board as an **Environmental Services Manager,** we’d ask you to do the following for us:

- Develop and execute Compass One Enviornmental Service Management program
- Conduct weekly quality assurance audits in housekeeping and laundry and follow-up with the staff, including keeping the manager involved as needed.
- Implement and conduct training sessions and coordinate an annual training calendar at site for all housekeeping and laundry staff.
- Review job routines, programs and systems for housekeeping and laundry to ensure continuous quality improvement.
- Ensure the Compass Health and Safety program is in place, including trained first aiders, an active OH& S committee, H&S training and audits.
- Ensure all Compass One staff is appropriately trained in and follow infection control programs.
- Recruit, hire, performance manage and discipline all housekeeping and laundry staff.
- Attend client meetings as applicable to the areas in housekeeping and laundry.
- Complete a monthly summary of the completed Compass Quality Assurance Program and submit to the District Manager, Regional Director, Unit Manager and client.
- Active participation in the Health and Safety Committee for the facility.
- Interact with suppliers and vendors as it relates to housekeeping and laundry services.
- Participate in the budgeting process and the ongoing financial management of the housekeeping and laundry departments.
- Ensure all Compass HR programs are in place and complete for housekeeping and laundry staff, including CHAT, Be-A-Star, HERO, Weekly Safety Minders, etc.
- Complete accident investigation forms and recommend ERTW programs for housekeeping and laundry staff.
- Recommend equipment and supplies needed for housekeeping and laundry operations.
- Conduct hands-on daily maintenance (physical building maintenance required for this role-including floor care/cleaning and some snow blowing during winter).
- Participate in the completion of the Balanced Scorecard for the unit.
- Meet and check-in with the client on a regular basis and attend meetings as requested.
- Take the lead and coordinate schedules for special environmental projects.

Think you have what it takes to be an **Environmental Services Manager?** We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

- Post-secondary education an asset.
- Three years of management experience in healthcare, facilities, environmental services or related.
- Excellent communication skills, both verbal and written.
- Proficient computer skills, specifically with Windows.

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Compass One Healthcare is a premier healthcare company with 46,000 engaged team members who are focused on delivering quality, value, and exceptional patient experience through specialized services and protocols in more than 1,650 hospital and health system locations in 48 states. Through a combined three-quarters of a century of healthcare experience, Compass One offers seven customer-focused core services: Food and Nutrition, Environmental, Patient Transportation, Laundry & Linen, Healthcare Technology Solutions (Clinical Engineering), Facilities Management, and Ambulatory Services. Compass One is committed to the growth and development of its associates, and its unique Positive ImpressionsTM program features a team of 100-plus Patient Experience Managers dedicated to driving a better experience in each of our hospitals. Also, Compass One’s exclusive partnership with Press Ganey leverages rich analytics to better understand how to improve experiences for patients, family, customers, caregivers, and the community.

**Job Summary**
---

Now, if you were to come on board as an **Environmental Services Manager,** we’d ask you to do the following for us:

* Develop and execute Compass One Enviornmental Service Management program
* Conduct weekly quality assurance audits in housekeeping and laundry and follow-up with the staff, including keeping the manager involved as needed.
* Implement and conduct training sessions and coordinate an annual training calendar at site for all housekeeping and laundry staff.
* Review job routines, programs and systems for housekeeping and laundry to ensure continuous quality improvement.
* Ensure the Compass Health and Safety program is in place, including trained first aiders, an active OH& S committee, H&S training and audits.
* Ensure all Compass One staff is appropriately trained in and follow infection control programs.
* Recruit, hire, performance manage and discipline all housekeeping and laundry staff.
* Attend client meetings as applicable to the areas in housekeeping and laundry.
* Complete a monthly summary of the completed Compass Quality Assurance Program and submit to the District Manager, Regional Director, Unit Manager and client.
* Active participation in the Health and Safety Committee for the facility.
* Interact with suppliers and vendors as it relates to housekeeping and laundry services.
* Participate in the budgeting process and the ongoing financial management of the housekeeping and laundry departments.
* Ensure all Compass HR programs are in place and complete for housekeeping and laundry staff, including CHAT, Be-A-Star, HERO, Weekly Safety Minders, etc.
* Complete accident investigation forms and recommend ERTW programs for housekeeping and laundry staff.
* Recommend equipment and supplies needed for housekeeping and laundry operations.
* Conduct hands-on daily maintenance (physical building maintenance required for this role-including floor care/cleaning and some snow blowing during winter).
* Participate in the completion of the Balanced Scorecard for the unit.
* Meet and check-in with the client on a regular basis and attend meetings as requested.
* Take the lead and coordinate schedules for special environmental projects.

Think you have what it takes to be an **Environmental Services Manager?** We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

* Post-secondary education an asset.
* Three years of management experience in healthcare, facilities, environmental services or related.
* Excellent communication skills, both verbal and written.
* Proficient computer skills, specifically with Windows.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact for further information.

# Job Summary

Now, if you were to come on board as an **Environmental Services Manager,** we’d ask you to do the following for us:

- Develop and execute Compass One Enviornmental Service Management program
- Conduct weekly quality assurance audits in housekeeping and laundry and follow-up with the staff, including keeping the manager involved as needed.
- Implement and conduct training sessions and coordinate an annual training calendar at site for all housekeeping and laundry staff.
- Review job routines, programs and systems for housekeeping and laundry to ensure continuous quality improvement.
- Ensure the Compass Health and Safety program is in place, including trained first aiders, an active OH& S committee, H&S training and audits.
- Ensure all Compass One staff is appropriately trained in and follow infection control programs.
- Recruit, hire, performance manage and discipline all housekeeping and laundry staff.
- Attend client meetings as applicable to the areas in housekeeping and laundry.
- Complete a monthly summary of the completed Compass Quality Assurance Program and submit to the District Manager, Regional Director, Unit Manager and client.
- Active participation in the Health and Safety Committee for the facility.
- Interact with suppliers and vendors as it relates to housekeeping and laundry services.
- Participate in the budgeting process and the ongoing financial management of the housekeeping and laundry departments.
- Ensure all Compass HR programs are in place and complete for housekeeping and laundry staff, including CHAT, Be-A-Star, HERO, Weekly Safety Minders, etc.
- Complete accident investigation forms and recommend ERTW programs for housekeeping and laundry staff.
- Recommend equipment and supplies needed for housekeeping and laundry operations.
- Conduct hands-on daily maintenance (physical building maintenance required for this role-including floor care/cleaning and some snow blowing during winter).
- Participate in the completion of the Balanced Scorecard for the unit.
- Meet and check-in with the client on a regular basis and attend meetings as requested.
- Take the lead and coordinate schedules for special environmental projects.

Think you have what it takes to be an **Environmental Services Manager?** We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

- Post-secondary education an asset.
- Three years of management experience in healthcare, facilities, environmental services or related.
- Excellent communication skills, both verbal and written.
- Proficient computer skills, specifically with Windows.

# Job Summary

Supervises, trains and inspects the performance of assigned housekeeping staff to ensure all procedures are completed to unit’s standards.

**Essential Duties and Responsibilities:**

- Maintain responsibility and accountability for Personnel Management Functions of the department. Personnel Management includes new associate interviews, selection, hiring, evaluation and on occasion termination in accordance with Compass Standards, Client Contract and applicable Union Collective Agreement.
- Coordinate and support all relevant activities of the housekeeping and linen department with a special emphasis on Infection Control and Occupational Health & Safety.
- Maintain responsibility and accountability for the Financial Management of the costs and expenses of the budget for the site.
- Develop and follows appropriate policies, procedures, job routines to meet the needs of the site.
- Conduct regular inventory of housekeeping supplies and order these, keeping costs in line with approved budgetary amounts.

- Ensure assigned staff have reported to work and clocked in properly; document late or absent employees.
- Document call offs, and replace for any shift and coordinate assigned staff breaks.
- Prepare and distribute assignment sheets to staff and review priorities. Communicate additions or changes to the assignment sheets as they arise throughout the shift.
- Assign designated keys, radios and beepers to assigned staff. Maintain accurate record of such assignments and ensure security of keys.
- Check all equipment used by staff for proper supplies, neatness, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies.
- Assist staff to ensure highest standards of cleanliness and service and conduct staff training as assigned.

**Qualifications:**

Do you have what it takes to be one of our **Housekeeping** **Supervisors**? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:

- At least two (2) years of Housekeeping Supervisory experience.
- Working knowledge of all housekeeping procedures and laundry management with a strong emphasis on Infection Control, Standard Precautions and Health & Safety.
- Previous experience working in a unionized environment is preferred.
- Understanding of budgeting processes and awareness of profit and loss concepts.
- Excellent problem-solving and analytical skills both one-on-one and in group situations.
- Ability to work under stressful conditions.
- Ability to communicate effectively in written format and oral presentations.
- Excellent administrative and organizational skills and an ability to prioritize
- Excellent computer skills.

Working Title: Support Services Supervisor - Full Time
Employment Status: Full-Time
Starting Hourly Rate: $ 27.00 Per Hour
Address: 4001 Leslie St Toronto North York ON M2K 1E1
New Hire Schedule: As Required

Compass One Healthcare is a premier healthcare company with 46,000 engaged team members who are focused on delivering quality, value, and exceptional patient experience through specialized services and protocols in more than 1,650 hospital and health system locations in 48 states. Through a combined three-quarters of a century of healthcare experience, Compass One offers seven customer-focused core services: Food and Nutrition, Environmental, Patient Transportation, Laundry & Linen, Healthcare Technology Solutions (Clinical Engineering), Facilities Management, and Ambulatory Services. Compass One is committed to the growth and development of its associates, and its unique Positive ImpressionsTM program features a team of 100-plus Patient Experience Managers dedicated to driving a better experience in each of our hospitals. Also, Compass One’s exclusive partnership with Press Ganey leverages rich analytics to better understand how to improve experiences for patients, family, customers, caregivers, and the community.

**Job Summary**
---

Supervises, trains and inspects the performance of assigned housekeeping staff to ensure all procedures are completed to unit's standards.


**Essential Duties and Responsibilities:**

* Maintain responsibility and accountability for Personnel Management Functions of the department. Personnel Management includes new associate interviews, selection, hiring, evaluation and on occasion termination in accordance with Compass Standards, Client Contract and applicable Union Collective Agreement.
* Coordinate and support all relevant activities of the housekeeping and linen department with a special emphasis on Infection Control and Occupational Health & Safety.
* Maintain responsibility and accountability for the Financial Management of the costs and expenses of the budget for the site.
* Develop and follows appropriate policies, procedures, job routines to meet the needs of the site.
* Conduct regular inventory of housekeeping supplies and order these, keeping costs in line with approved budgetary amounts.

* Ensure assigned staff have reported to work and clocked in properly; document late or absent employees.
* Document call offs, and replace for any shift and coordinate assigned staff breaks.
* Prepare and distribute assignment sheets to staff and review priorities. Communicate additions or changes to the assignment sheets as they arise throughout the shift.
* Assign designated keys, radios and beepers to assigned staff. Maintain accurate record of such assignments and ensure security of keys.
* Check all equipment used by staff for proper supplies, neatness, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies.
* Assist staff to ensure highest standards of cleanliness and service and conduct staff training as assigned.

**Qualifications:**

Do you have what it takes to be one of our **Housekeeping** **Supervisors**? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:

* At least two (2) years of Housekeeping Supervisory experience.
* Working knowledge of all housekeeping procedures and laundry management with a strong emphasis on Infection Control, Standard Precautions and Health & Safety.
* Previous experience working in a unionized environment is preferred.
* Understanding of budgeting processes and awareness of profit and loss concepts.
* Excellent problem-solving and analytical skills both one-on-one and in group situations.
* Ability to work under stressful conditions.
* Ability to communicate effectively in written format and oral presentations.
* Excellent administrative and organizational skills and an ability to prioritize
* Excellent computer skills.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact for further information.

Job Description

Job Description

Aviso Wealth:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at

The Opportunity:

We’re looking for a Senior Manager, Technology Support Services to join our Technology Solutions Partner team.

Reporting to the Director, Technology Support Services, the successful candidate will be responsible for delivering world-class support of information technology services across all lines of business and driving Aviso’s expansion with enterprise grade, best-in-class information technology. This role will lead and own all aspects of end user computing functions and will solve key operational and scaling challenges in a hybrid-remote workforce setting. In this role, you will ensure the team is achieving service targets through providing strong team mentorship, building strong business relationships, and enabling timely resolution to incident tickets. In partnership with the End User Services leadership team, you will also lead the reporting and publishing of metrics dashboards and trends.

Who you are:

• Service – You put your clients’ needs first. You advocate service excellence, and work to deliver client-centric solutions, and proactively develop strategic partnerships that allow Aviso to become a trusted advisor and partner
• Execution – You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
• Collaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization
• Leadership – You lead your team and provide regular direction, guidance, coaching, and motivation, all while striving for peak performance. You assist them in overcoming obstacles through additional resources, removal of roadblocks, and providing the level of support required for their success. You delegate and deliver feedback based on the in-depth understanding of your individual team members

What your day looks like:

• Develop and document support strategies, processes, knowledge base articles and escalation procedures, including incident management and hardware/software asset management
• Collaborate with the IT leadership team and other departments to develop and implement initiatives to streamline processes, improve customer service, and meet budgetary goals
• Manage software versions, upgrades and patches to meet service level agreements for all hardware and operating systems, ensuring compliance with corporate policies
• Provide access to and educate our user community on corporate devices, tools and applications
• Provide leadership and support to the IT team related to incident prioritization, tracking, and resolution of end user requests to maintain SLA and service expectations
• Lead, mentor, and coach a team that delivers system support services and manages access for internal and external users to various internal applications
• Foster and encourage a team environment with the necessary depth of commitment to dynamic deadlines and priorities
• Identify and implement opportunities for automation of technology remediations and processes
• Ensure that asset management inventory, workstation procurement, and purchasing requests and processes are optimized and maintained and dispose of end-of-life equipment in a cost effective and secure manner
• Support project deployment activities within the End User Services teams
• Constantly evaluate industry trends and the product landscape to determine how they apply to the end user experience
• Lead metrics and trend reporting, including delivering/publishing a monthly executive metrics dashboard
• Review incident trends to identify systemic issues and establish opportunities for technology automation and knowledge transfer
• Ensure customer satisfaction survey results are reviewed, published, and actioned

Requirements

Your experience and skills:

• 8-10 years of progressive experience in information technology management with a focus on end user technologies and disciplines is required
• Strong understanding of desktop technologies, end user productivity applications, and unified communications, virtualization, and collaboration services is required
• Experience with ITIL service management framework is preferred
• Experience managing third-party services agreements as related to commercial IT systems is required
• Strong team leadership skills and ability to provide direction, constructive feedback, and employee coaching is required
• Knowledge of applicable data privacy regulations is required
• Thorough understanding of large corporate structures, divisional focus, and departmental responsibilities is required
• Proven track record of leading a team to deliver high quality customer experiences is required
• Strong negotiation and delegation skills are required
• Strong organizational and administrative skills are required
• Demonstrated ability to work independently and within a team environment is required
• Financial or Insurance industry experience is an asset
• Fluent communication skills in English are required and bilingual skills in French are an asset

Benefits

Why Aviso Wealth?

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Here are a few things that set us apart:

• Competitive compensation package that rewards and recognizes individual contributions
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees
• Generous vacation time, fitness benefit, parental leave top-up options
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page – Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We’re a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We’re proud to power businesses that empower investors .

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you’re looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $15,000 - 135,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

Job Description

Job Description

Company Description

Grow your career with a company that shares your passion!  Our Healthcare Division  has an exciting new opportunity to join the Sodexo team as our next Support Services Manager.  If you enjoy a Healthcare Management career with a very strong focus on customer satisfaction and guest services, this may be your new role! 

Sodexo offers a competitive salary range $75,000- $85,000 as well as Extended Benefit s (Medical, Dental, Optical, Prescription Drug Plan) from day one of your new role.  We also offer paid vacation and so much more!  

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. 

Job Description

Business & Financial Acumen

• Develop new and emerging business solutions for continuous growth and effective day-to-day operations
• Build and analyze budget/P&L statements
• Achieve financial goals through daily analysis of key KPI’s of business operations and monthly business reviews
• Proactive planning of future business growth plans, including expansion of scope of services

Client Relationships & Contract Management

• Provide local leadership and strategic direction to build client relationships and new business opportunities to enhance profitability
• Develop a business strategy in line with current and emerging client needs
• Build long-term relationships with client that add value and are based on mutual trust and partnership model
• Ensure contract delivery including commercial and legal terms and conditions of the contract and deliver to the SLA(s) and standards required
• Carry out regular contract performance revisions and internal compliance audits and checks to support the delivery of Goal Zero for the account and Sodexo compliance

People

• Lead by example; inspire your employees to follow your own actions
• Strong employee relations through the ability to manage diverse teams
• If applicable: Ability to build positive union relationships
• Active participant in full HR life cycle (recruitment, onboarding, training, performance, rewarding, career development, etc.)
• Organization, planning and monitoring of employee daily activities

Culture & Compliance

• Ensure that the site is always compliant at all times for services delivered within scope, and ensure the rigorous means of recording these elements are maintained and regularly reviewed
• Foster a strong health and safety culture, for our employees and our clients and customers
• Encourage diversity and inclusion
• Advocate for corporate social responsibility
• Drive creative innovation
• Desire for continuous improvement and growth in compliance with operating standards
• Embody Sodexo’s core values: Service Spirit, Spirit of Progress and Team Spirit
• Direct business practices that uphold Sodexo’s mission and values

Qualifications

What You’ll Need to Succeed: 

• 2 - 5 years of experience as a General Manager/Healthcare management experience in a multi-service operation or within healthcare or hotel/hospitality industry with a strong emphasis on guest services
• Strong financial and food cost experience
• Educational background in Hospitality Management or Business Administration
• Proven leadership and line management skills and the ability to build, lead and motivate a team
• Able to work on own initiative, make effective decisions and as also work as part of a team
• A good level of operational and support experience; safety first mindset
• Experience of managing a budget and interpreting financial and commercial information
• Good standards of literacy and numeracy with sound financial acumen
• Strong organizational skills and ability to react to suit operational support requirements, must be able to organize time effectively and prioritize tasks to cope with fluctuating workloads.
• Excellent stakeholder management skills
• Competent IT skills including MS office
• Experience in unionized environments

Additional Information

What Makes Sodexo Different:    

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong  in a company that allows you to act  with purpose and thrive  in your own way. In addition, we offer:

• Flexible work environment  
• Competitive compensation & great employee benefits 
• Training and development programs  
• Countless opportunities for growth  
• Corporate responsibility & sustainability  
• An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. View Sodexo’s latest awards here
• And so much more!     

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.  

We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.  

Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.

Thank you for your interest in Sodexo.

Please note that only those candidates under consideration will be contacted.  

Follow us on social media to see first-hand what we are all about!  

Instagram:  Sodexo Canada (@sodexocanada)

Twitter:  Sodexo Canada (@SodexoCanada)

LinkedIn:  Sodexo Canada Careers

Facebook:  Sodexo Canada | Facebook

SodexoSJS

Job Description
*This role will sit hybrid onsite in Toronto, Canada*
As part of the US Technology team, this role is responsible for IT Service Management across Incident, Problem, Change, Capacity, and Service Desk.
This role involves a high level of collaboration across our
bank to ensure prompt issue resolution and analyzing incident trends to ensure incident volumes are
kept low. The role provides leadership to the team in evaluating and implementing new technologies
supported at the enterprise level with linkages to existing technologies, policies, and procedures. The
role drives innovation across all areas of responsibility, applying expert interpersonal, communication,
and problem-solving skills.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
- 10+ years of technical support, IT service desk, and incident management, ideally within financial services or banking tech
- 3-5+ years of leadership experience, ideally managing service desk teams and functions
- Ability to influence senior leadership and cross-functional teams and set long-term strategic direction and solve high-level challenges that impact the organization as a whole
- Ensure comprehensive compliance with all relevant regulations within their area of responsibility; manage relationships with Compliance and Audit teams; oversee compliance adherence and reporting within their area
- Expert knowledge of banking products, services, and industry regulations; thorough understanding of current and emerging industry trends and developments; ability to shape departmental strategies using industry knowledge
- Oversee risk management frameworks, influence risk culture, and align risk management with strategic objectives - Global/cross-border management experience null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to