68 Support Specialist jobs in Surrey
Technical Support Specialist
Posted today
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Job Description
Summary
The Technical Support Specialist in the Cloud Services team will be responsible for timely and effective resolution of client end-user issues as they relate to services provided through our private and/or through public cloud infrastructure. The Technical Support Specialist would also be required to monitor system and service health through various Systems Management tools and act on alerted issues pro-actively. The Technical Support Specialist may have direct client engagement as part of projects and/or technical reviews.
The potential candidate must be a quick learner with a minimum of 3 years’ experience in a helpdesk, or support position and be immediately familiar and comfortable supporting and utilizing technologies such as Microsoft 365, RMM tooling, Windows Server and other server and cloud-based backup solutions. The candidate must be able to work both independently and in a team environment. You will be required to take after-hours emergency support calls on a rotating schedule.
Job Duties and Responsibilities
- Direct clients to solutions and alternatives to any issues or concerns they are having with products and services.
- Support clients with tips to ensure routine issues obstacles are avoided.
- Teach clients the advantages and features of more advanced tools and solutions that are available.
- Resolve end-user IT issues, such as password reset, software questions, configurations and so on.
- Provide one-on-one end-user support and problem resolution via telephone, e-mail, and remote-control platforms.
- Where necessary, support the project management team during service delivery.
- Accurately log work orders/help desk tickets and resolutions into help desk software management system; maintain vigilant maintenance of this process.
- Prioritize work orders/help desk tickets according to severity.
- Attend and/or conduct training sessions for end users; create training materials for end users (e.g. FAQ sheets).
- Use help desk log entries to pinpoint trends and trouble spots in order to conduct proactive maintenance or repairs.
- Compile, maintain, and file all repair records, reports, and other documents as required.
- Always maintain a high degree of professionalism, courteousness, and friendliness.
- Perform other duties as necessary.
Requirements
- Graduate of a two-year diploma program or equivalent relevant experience.
- MCA/MCE (Microsoft Certified Associate/Microsoft Certified Expert) certification on M365 preferred.
- Minimum of 3 years’ work experience in a Technical Support/Helpdesk role.
- Ability to diagnose problems, perform repairs on IT assets, and provide support for a wide range of applications.
- Experience with Microsoft 365, Windows Desktop, Windows Server, Virtualization
- Able to quickly analyze issues and determine best course of action using available resources.
- Knowledge of help desk management software tools.
- Reliable and punctual.
- Fluent in English and be able to communicate in user-friendly language.
- Good time management and task prioritization skills
- Strong customer service mindset.
- Team player able to work under pressure.
- Pass a criminal background check.
Compensation
· Negotiable based on experience.
Company DescriptionStargate Connections Inc. is a Burnaby, BC based, business Internet solutions provider specializing in Cloud Computing, IT Hosting Services, Support and Systems Management along with Managed Network and Internet Services.
Company DescriptionStargate Connections Inc. is a Burnaby, BC based, business Internet solutions provider specializing in Cloud Computing, IT Hosting Services, Support and Systems Management along with Managed Network and Internet Services.
Technical Support Specialist
Posted today
Job Viewed
Job Description
Job Description
Who Are We?
UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually across Canada, from coast to coast, and is rapidly expanding its footprint in the United States. Founded in 2019, UniUni is known for its tech-driven innovation and crowdsourced delivery model, providing fast, economical, and reliable services to local, national, and international e-commerce clients.
What Do We Offer?
At UniUni, we empower our employees with opportunities to achieve their professional goals. We value both lateral growth and vertical advancement, ensuring every role helps you develop your skills, broaden your expertise, and build a fulfilling career. We are looking for passionate professionals ready to work hard, embrace challenges, and enjoy being part of a dynamic, fun team.
Role Overview
We are seeking a highly skilled and experienced Technical Support Specialist to join our innovative team. The ideal candidate will have a strong background in technical support with experience in web and mobile applications. You will be responsible for troubleshooting issues, maintaining support tickets, and collaborating with QA and developers to identify root causes and ensure timely resolution. This role requires solid knowledge of relational databases and SQL, strong problem-solving and communication skills, and the ability to manage multiple tasks while working both independently and in a collaborative environment. This role can be performed remotely from Toronto or onsite in Vancouver.
Requirements
Responsibilities
- Provide technical support for web applications and mobile apps in a timely manner.
- Analyze the problems and escalate issues when necessary.
- Build an internal knowledge base with technical support documentation.
- Create and maintain the tickets for technical support and solutions.
- Work with QA or developers to analyze the root causes.
- Ability to provide evening and weekend support remotely.
- Assist in the management of user accounts.
- Learn the systems end-to-end to support users with their issues and product requirements.
Ideal Candidate
- A college diploma in the field of IT or an equivalent technical certificate required.
- 3+ years of experience in technical support of web applications and mobile apps.
- Good knowledge of relational databases and SQL language.
- Knowledge and experience of AWS CloudWatch is a plus.
- Experience in testing web applications and mobile apps.
- Strong troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to multitask; work on multiple service tickets simultaneously.
- Ability to work independently and as a team.
- Passion for continuous improvement.
Benefits
- Dental, Vision, Medical insurance, Paid Holiday, Paid Time Off, Paid Sick Leave, Management training programs
- Salary range $55,000 to $ 70,000CAD
Technical Support Specialist
Posted 2 days ago
Job Viewed
Job Description
Position: Network Operations Centre (NOC) Analyst (L2 Technical Support)
Location: Remote (GTA preferred; occasional Brampton office visits for team building — not mandatory)
Contract Length: 12 months
Shift rotation : 4 Days On (same shift), 4 days off. Days/noons/nights.
Shift rotations : 8am-6pm (Morning) > 12pm-10pm (Afternoon) >10pm-8am (Evening) > Start Again.
Pay Rate: $37/hour T4
About the Role:
We’re looking for a L1/L2 Technical Support Analyst to join our 24×7 operations team. You’ll monitor infrastructure, handle incident triage, and provide L1/L2 technical support, working across virtualization, networking, and server administration. No need to be a deep technical expert — you’ll have a specialized team for escalations. This role offers a unique rotating shift schedule, allowing extended breaks between shifts.
Must-Have Qualifications:
• 2+ years in a data centre or managed IT services environment
• Experience with virtualization (some VMware preferred
• Basic server administration skills
• Strong communication skills and ability to adhere to SLAs
• Experienced in networking fundamentals: How ARP works, basic routing, NAT, etc. Networking and switching concepts covered in the CCNA course.
Nice-to-Have Qualifications:
• French language skills (not a must have)
• Experience working in a 24/7 environment
Technical Support Specialist
Posted 2 days ago
Job Viewed
Job Description
Position: Network Operations Centre (NOC) Analyst (L2 Technical Support)
Location: Remote (GTA preferred; occasional Brampton office visits for team building — not mandatory)
Contract Length: 12 months
Shift rotation : 4 Days On (same shift), 4 days off. Days/noons/nights.
Shift rotations : 8am-6pm (Morning) > 12pm-10pm (Afternoon) >10pm-8am (Evening) > Start Again.
Pay Rate: $37/hour T4
About the Role:
We’re looking for a L1/L2 Technical Support Analyst to join our 24×7 operations team. You’ll monitor infrastructure, handle incident triage, and provide L1/L2 technical support, working across virtualization, networking, and server administration. No need to be a deep technical expert — you’ll have a specialized team for escalations. This role offers a unique rotating shift schedule, allowing extended breaks between shifts.
Must-Have Qualifications:
• 2+ years in a data centre or managed IT services environment
• Experience with virtualization (some VMware preferred
• Basic server administration skills
• Strong communication skills and ability to adhere to SLAs
• Experienced in networking fundamentals: How ARP works, basic routing, NAT, etc. Networking and switching concepts covered in the CCNA course.
Nice-to-Have Qualifications:
• French language skills (not a must have)
• Experience working in a 24/7 environment
Technical Support Specialist
Posted 2 days ago
Job Viewed
Job Description
Position: Network Operations Centre (NOC) Analyst (L2 Technical Support)
Location: Remote (GTA preferred; occasional Brampton office visits for team building — not mandatory)
Contract Length: 12 months
Shift rotation : 4 Days On (same shift), 4 days off. Days/noons/nights.
Shift rotations : 8am-6pm (Morning) > 12pm-10pm (Afternoon) >10pm-8am (Evening) > Start Again.
Pay Rate: $37/hour T4
About the Role:
We’re looking for a L1/L2 Technical Support Analyst to join our 24×7 operations team. You’ll monitor infrastructure, handle incident triage, and provide L1/L2 technical support, working across virtualization, networking, and server administration. No need to be a deep technical expert — you’ll have a specialized team for escalations. This role offers a unique rotating shift schedule, allowing extended breaks between shifts.
Must-Have Qualifications:
• 2+ years in a data centre or managed IT services environment
• Experience with virtualization (some VMware preferred
• Basic server administration skills
• Strong communication skills and ability to adhere to SLAs
• Experienced in networking fundamentals: How ARP works, basic routing, NAT, etc. Networking and switching concepts covered in the CCNA course.
Nice-to-Have Qualifications:
• French language skills (not a must have)
• Experience working in a 24/7 environment
Technical Support Specialist
Posted 2 days ago
Job Viewed
Job Description
Position: Network Operations Centre (NOC) Analyst (L2 Technical Support)
Location: Remote (GTA preferred; occasional Brampton office visits for team building — not mandatory)
Contract Length: 12 months
Shift rotation : 4 Days On (same shift), 4 days off. Days/noons/nights.
Shift rotations : 8am-6pm (Morning) > 12pm-10pm (Afternoon) >10pm-8am (Evening) > Start Again.
Pay Rate: $37/hour T4
About the Role:
We’re looking for a L1/L2 Technical Support Analyst to join our 24×7 operations team. You’ll monitor infrastructure, handle incident triage, and provide L1/L2 technical support, working across virtualization, networking, and server administration. No need to be a deep technical expert — you’ll have a specialized team for escalations. This role offers a unique rotating shift schedule, allowing extended breaks between shifts.
Must-Have Qualifications:
• 2+ years in a data centre or managed IT services environment
• Experience with virtualization (some VMware preferred
• Basic server administration skills
• Strong communication skills and ability to adhere to SLAs
• Experienced in networking fundamentals: How ARP works, basic routing, NAT, etc. Networking and switching concepts covered in the CCNA course.
Nice-to-Have Qualifications:
• French language skills (not a must have)
• Experience working in a 24/7 environment
Technical Support Specialist
Posted 2 days ago
Job Viewed
Job Description
Position: Network Operations Centre (NOC) Analyst (L2 Technical Support)
Location: Remote (GTA preferred; occasional Brampton office visits for team building — not mandatory)
Contract Length: 12 months
Shift rotation : 4 Days On (same shift), 4 days off. Days/noons/nights.
Shift rotations : 8am-6pm (Morning) > 12pm-10pm (Afternoon) >10pm-8am (Evening) > Start Again.
Pay Rate: $37/hour T4
About the Role:
We’re looking for a L1/L2 Technical Support Analyst to join our 24×7 operations team. You’ll monitor infrastructure, handle incident triage, and provide L1/L2 technical support, working across virtualization, networking, and server administration. No need to be a deep technical expert — you’ll have a specialized team for escalations. This role offers a unique rotating shift schedule, allowing extended breaks between shifts.
Must-Have Qualifications:
• 2+ years in a data centre or managed IT services environment
• Experience with virtualization (some VMware preferred
• Basic server administration skills
• Strong communication skills and ability to adhere to SLAs
• Experienced in networking fundamentals: How ARP works, basic routing, NAT, etc. Networking and switching concepts covered in the CCNA course.
Nice-to-Have Qualifications:
• French language skills (not a must have)
• Experience working in a 24/7 environment
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Technical Support Specialist
Posted 2 days ago
Job Viewed
Job Description
Position: Network Operations Centre (NOC) Analyst (L2 Technical Support)
Location: Remote (GTA preferred; occasional Brampton office visits for team building — not mandatory)
Contract Length: 12 months
Shift rotation : 4 Days On (same shift), 4 days off. Days/noons/nights.
Shift rotations : 8am-6pm (Morning) > 12pm-10pm (Afternoon) >10pm-8am (Evening) > Start Again.
Pay Rate: $37/hour T4
About the Role:
We’re looking for a L1/L2 Technical Support Analyst to join our 24×7 operations team. You’ll monitor infrastructure, handle incident triage, and provide L1/L2 technical support, working across virtualization, networking, and server administration. No need to be a deep technical expert — you’ll have a specialized team for escalations. This role offers a unique rotating shift schedule, allowing extended breaks between shifts.
Must-Have Qualifications:
• 2+ years in a data centre or managed IT services environment
• Experience with virtualization (some VMware preferred
• Basic server administration skills
• Strong communication skills and ability to adhere to SLAs
• Experienced in networking fundamentals: How ARP works, basic routing, NAT, etc. Networking and switching concepts covered in the CCNA course.
Nice-to-Have Qualifications:
• French language skills (not a must have)
• Experience working in a 24/7 environment
Technical Support Specialist
Posted 2 days ago
Job Viewed
Job Description
Position: Network Operations Centre (NOC) Analyst (L2 Technical Support)
Location: Remote (GTA preferred; occasional Brampton office visits for team building — not mandatory)
Contract Length: 12 months
Shift rotation : 4 Days On (same shift), 4 days off. Days/noons/nights.
Shift rotations : 8am-6pm (Morning) > 12pm-10pm (Afternoon) >10pm-8am (Evening) > Start Again.
Pay Rate: $37/hour T4
About the Role:
We’re looking for a L1/L2 Technical Support Analyst to join our 24×7 operations team. You’ll monitor infrastructure, handle incident triage, and provide L1/L2 technical support, working across virtualization, networking, and server administration. No need to be a deep technical expert — you’ll have a specialized team for escalations. This role offers a unique rotating shift schedule, allowing extended breaks between shifts.
Must-Have Qualifications:
• 2+ years in a data centre or managed IT services environment
• Experience with virtualization (some VMware preferred
• Basic server administration skills
• Strong communication skills and ability to adhere to SLAs
• Experienced in networking fundamentals: How ARP works, basic routing, NAT, etc. Networking and switching concepts covered in the CCNA course.
Nice-to-Have Qualifications:
• French language skills (not a must have)
• Experience working in a 24/7 environment
Technical Support Specialist
Posted 2 days ago
Job Viewed
Job Description
Position: Network Operations Centre (NOC) Analyst (L2 Technical Support)
Location: Remote (GTA preferred; occasional Brampton office visits for team building — not mandatory)
Contract Length: 12 months
Shift rotation : 4 Days On (same shift), 4 days off. Days/noons/nights.
Shift rotations : 8am-6pm (Morning) > 12pm-10pm (Afternoon) >10pm-8am (Evening) > Start Again.
Pay Rate: $37/hour T4
About the Role:
We’re looking for a L1/L2 Technical Support Analyst to join our 24×7 operations team. You’ll monitor infrastructure, handle incident triage, and provide L1/L2 technical support, working across virtualization, networking, and server administration. No need to be a deep technical expert — you’ll have a specialized team for escalations. This role offers a unique rotating shift schedule, allowing extended breaks between shifts.
Must-Have Qualifications:
• 2+ years in a data centre or managed IT services environment
• Experience with virtualization (some VMware preferred
• Basic server administration skills
• Strong communication skills and ability to adhere to SLAs
• Experienced in networking fundamentals: How ARP works, basic routing, NAT, etc. Networking and switching concepts covered in the CCNA course.
Nice-to-Have Qualifications:
• French language skills (not a must have)
• Experience working in a 24/7 environment