184 Support Supervisor jobs in Canada
Direct Support Supervisor
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Description
Job Summary:
The Direct Support Supervisor is responsible for ensuring that organizational outcomes are achieved, to professionally work as part of a supervisory team that ensures both the effective continuous operation of Reena’s day and residential systems and the health and safety and well-being of persons with a developmental disability and their staff.
Reena is committed to promoting diversity, equity, and inclusion in all aspects of our work. We believe that diverse perspectives are essential for addressing complex social challenges effectively. We actively engage with individuals and communities from different backgrounds and experiences to ensure our programs and initiatives are inclusive and accessible to all. By embracing diversity, we strengthen our mission and create a lasting impact on the lives of those we serve. The Direct Support Supervisor will therefore, represent Reena in a manner that conveys the nature and philosophy of the organization, and will promote the concept of inclusive communities.
Job Responsibilities:
· Supervises staff within assigned Community Service Group (CSG), directing and supporting them to follow Reena’s philosophy of community integration and adult living within a Judaic framework
· Implements agency policies and procedures
· Develops supports catered to individuals based upon Independent Support Plans/Behaviour Support Plans and directs staff to implement support to achieve goals, involving families and community supports
· Monitors staff performance through regular team meetings, on the job support, supervisions and performance appraisals
· Performs administrative work in reference to staff and locations - payroll, incident reporting, record keeping, Ministry required documents
· Chairs various meetings, works as a part of a team to be aware of agency changes and initiatives, and shares information/ideas to assist with continuous quality improvement
Qualifications:
· Post-Secondary education in related field
· Minimum 2 years working with individuals with developmental disabilities and supervising residential homes
· Demonstrated leadership ability to manage group of staff
· Demonstrates excellent problem solving and organizational skills, flexibility and service orientation
· Ability to work collaboratively and network with diverse stakeholders including individuals, families, direct support staff, supervisors, managers
· Demonstrates ability to manage multiple priority tasks; is detail oriented, has excellent organizational skills, is self-motivated
· Requires excellent written and verbal communication skills in English
Reena is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources.
Benefits
- Extra paid time off for Jewish holidays
- Health and Dental Coverage
- 4% Employer RRSP Contribution
- Employee Assistance Program (EAP)
Home Support Supervisor (RPN)
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Company Description
We are hiring Registered Practical Nurses (RPN) as Home Support Supervisors to work with our clients in Scarborough . The Home Support Supervisor leads a team of Personal Support Workers (PSWs) in the field, providing ongoing training, coaching, and performance management.
At Spectrum Health Care our mission is re-imagining home care for clients and families to provide products and services they need, whenever care is required, delivered by the most qualified and compassionate staff.
By joining Spectrum Health Care you will be part of one of Canada’s Best Managed companies and a committed member of a team of highly skilled healthcare professionals.
Job Description- Lead a team of Personal Support Workers to provide efficient, qualified personal care to patients in home and facility settings
- Assess patient needs, formulate care plans, and evaluate outcomes according to contractual agreements
- Manage staff performance, including conducting appraisals and implementing disciplinary actions as needed
- Monitor key indicators such as caseload volume, staff turnover, and patient satisfaction; address concerns and complaints promptly
- Promote Spectrum Health Care through community engagement and participate in ongoing professional development
- Current registration with the Colleges of Nurses of Ontario. Minimum of three years’ experience with progressive leadership responsibilities as a direct supervisor, preferably in a community setting
- Ability to write reports and communicate effectively in writing and verbally
- Excellent English verbal and written communication skills (Additional language skills considered an asset)
- Solid knowledge of the principles, practices, and methods of community nursing and service delivery to Patients as well as program development, implementation, and evaluation
- Valid driver's license and has access to a reliable vehicle
- Basic proficiency in Microsoft Word, Excel and ability to learn proprietary software
#York_HSS
Additional Information
Spectrum Health Care is thrilled to be named one of Canada’s Best Managed Companies. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click here to learn more about this esteemed honour.
We thank all applicants, however, only those individuals selected for interviews will be contacted.
In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.
If you require accommodation because of disability through the recruitment process, please contact Human Resources at ( ) for assistance.
Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.
Home Support Supervisor (RPN)
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Company Description
Your happiness and well-being are top priorities at Spectrum! We offer competitive wages, paid sick days, RRSP matching and more!
We are hiring Registered Practical Nurses (RPN) as Home Support Supervisors to work with our clients in Thornhill/Concord.
The Home Support Supervisor leads a team of Personal Support Workers (PSWs) in the field, providing ongoing training, coaching, and performance management.
At Spectrum Health Care our mission is re-imagining home care for clients and families to provide products and services they need, whenever care is required, delivered by the most qualified and compassionate staff.
By joining Spectrum Health Care you will be part of one of Canada’s Best Managed companies and a committed member of a team of highly skilled healthcare professionals.
Job Description- Leads a team of Personal Support Workers to provide qualified personal care to patients in a home setting
- Travel to patient’s homes in community and facility settings
- Work collaboratively with multidisciplinary teams in both community and facility settings
- Assesses patient needs, according to the timeframe established by contractual agreements, formulates the plan of care and assesses progress towards outcomes
- Responsible for the management of staff, conducting performance appraisals and implementing progressive disciplinary action
- Gathers, records and analyzes patient and employee feedback and maintains an awareness of key indicators such as caseload volume, staff turnover, occurrence rates, satisfaction levels, risk levels, and performance appraisal completion rates
- Ensures that all patient concerns and complaints are addressed and documented in a timely manner
- Promotes Spectrum Health Care through participation in local healthcare or business committees as well as community events
- Participates in ongoing internal and or external continuing education for personal development
- Current registration with the Colleges of Nurses of Ontario in good standing
- Minimum three (3) years’ experience with progressive leadership responsibilities as a direct supervisor, preferably in a community setting
- Exceptional interpersonal skills and ability to handle difficult situations in an objective consistent format
- Ability to write reports and communicate effectively in writing and verbally.
- Excellent English verbal and written communication skills (Additional language skills considered an asset)
- Solid knowledge of the principles, practices, and methods of community nursing and service delivery to Patients as well as program development, implementation, and evaluation
- Valid driver's license and access to a reliable vehicle
- Basic proficiency in Microsoft Word, Excel and ability to learn proprietary software
#York_HSS
Home Support Supervisor - RN/RPN
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About S.R.T. MedStaff
S.R.T. MedStaff has been a trusted leader in the health care community since 1981, hiring client service coordinators, personal support workers, registered nurses, registered practical nurses, and supervisors. Come work for an agency that truly values and supports its staff!
Why Work with S.R.T. MedStaff?
S.R.T. MedStaff provides diverse opportunities and strong career path development in a variety of professional streams, along with excellent salary and benefits such as:
- Permanent full-time position in a reputable healthcare agency
- RNAO Best Practice Spotlight Organization
- Accredited by Accreditation Canada with Exemplary Status
- Competitive salary
- Weekly direct deposit
- Benefits package
- RSP matching program
- Perkopolis member
- Employee Perks
- Staff appreciation events
- Professional growth opportunities
- Extensive on-the-job training and educational opportunities
- Supportive team environment
Job Summary:
Reporting to the Director of Personal Support Services, the Home Support Supervisor is responsible for overseeing our team of PSWs to ensure the delivery of patient-centered care, in line with S.R.T. MedStaff’s Mission, Vision, and Values. S.R.T. MedStaff is currently seeking a Registered Practical Nurse (RPN) or Registered Nurse (RN) to work as a Home Support/Personal Support Supervisor in the Greater Toronto Area.
Responsibilities:
- Provide clinical knowledge, support, and supervision for Personal Support staff
- Review and establish care plans during patient visits
- Provide delegated training and identify the educational needs of staff and assist them in achieving learning objectives
- Complete and document a safety assessment at the time of patient admission, and assess the environment for safety/risk issues during each patient visit
- Conduct incident investigations as needed
- Participate in orientation and educational sessions
- Participate in rotating on-call schedule
- Conduct probationary reviews and annual performance appraisals
- Conduct other tasks as assigned
Qualifications:
- Registered Practical Nurse (RPN) or Registered Nurse (RN) in good standing with the College of Nurses of Ontario
- Good understanding of the health care services and delivery processes in the community
- Previous experience in supervisory roles in a community setting preferred
- Strong leadership skills
- Strong critical thinking skills
- Excellent customer service and communication skills, both verbal and written
- Experience with Information Technology: Microsoft Office applications and Internet
- Valid license and reliable vehicle is mandatory
- Second language is considered an asset
- Experience as a Home Support Supervisor, PSW Supervisor, Community Supervisor considered an asset
We thank you for applying to S.R.T. MedStaff. We will review all applications. Only those applicants selected for further discussion will be contacted. S.R.T. MedStaff is committed to creating an inclusive and diverse work environment and meeting the needs of persons with disabilities. If you require any accommodation in the application process, please let us know in advance.
***We would also consider applicants that are: Personal Support Care Team Supervisor, Clinical PSW Supervisor, Supervisor (Nurse) of Home Care, and/or Client Care Supervisor***
Texting Privacy Policy and Information:
- Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.
- No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
- Message frequency will vary depending on the application process.
- Msg & data rates may apply.
- OPT out at any time by texting "Stop".
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Home Support Supervisor - RN/RPN
Posted today
Job Viewed
Job Description
Job Description
About S.R.T. MedStaff
S.R.T. MedStaff has been a trusted leader in the health care community since 1981, hiring client service coordinators, personal support workers, registered nurses, registered practical nurses, and supervisors. Come work for an agency that truly values and supports its staff!
Why Work with S.R.T. MedStaff?
S.R.T. MedStaff provides diverse opportunities and strong career path development in a variety of professional streams, along with excellent salary and benefits such as:
- Permanent full-time position in a reputable healthcare agency
- RNAO Best Practice Spotlight Organization
- Accredited by Accreditation Canada with Exemplary Status
- Competitive salary
- Weekly direct deposit
- Benefits package
- RSP matching program
- Perkopolis member
- Employee perks
- Staff appreciation events
- Professional growth opportunities
- Extensive on-the-job training and educational opportunities
- Supportive team environment
Job Summary:
Reporting to the Director of Personal Support Services, the Home Support Supervisor is responsible for overseeing our team of PSWs to ensure the delivery of patient-centered care, in line with S.R.T. MedStaff’s Mission, Vision, and Values. S.R.T. MedStaff is currently seeking a Registered Practical Nurse (RPN) or Registered Nurse (RN) to work as a Home Support/Personal Support Supervisor in the Greater Toronto Area.
Responsibilities:
- Provide clinical knowledge, support, and supervision for Personal Support staff
- Review and establish care plans during patient visits
- Provide delegated training and identify the educational needs of staff and assist them in achieving learning objectives
- Complete and document a safety assessment at the time of patient admission, and assess the environment for safety/risk issues during each patient visit
- Conduct incident investigations as needed
- Participate in orientation and educational sessions
- Participate in rotating on-call schedule
- Conduct probationary reviews and annual performance appraisals
- Conduct other tasks as assigned
Qualifications:
- Registered Practical Nurse (RPN) or Registered Nurse (RN) in good standing with the College of Nurses of Ontario
- Good understanding of the health care services and delivery processes in the community
- Previous experience in supervisory roles in a community setting preferred
- Strong leadership skills
- Strong critical thinking skills
- Excellent customer service and communication skills, both verbal and written
- Experience with Information Technology: Microsoft Office applications and Internet
- Valid license and reliable vehicle is mandatory
- Second language is considered an asset
- Experience as a Home Support Supervisor, PSW Supervisor, Community Supervisor considered an asset
We thank you for applying to S.R.T. MedStaff. We will review all applications. Only those applicants selected for further discussion will be contacted. S.R.T. MedStaff is committed to creating an inclusive and diverse work environment and meeting the needs of persons with disabilities. If you require any accommodation in the application process, please let us know in advance.
***We would also consider applicants that are: Personal Support Care Team Supervisor, Clinical PSW Supervisor, Supervisor (Nurse) of Home Care, and/or Client Care Supervisor***
Texting Privacy Policy and Information:
- Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.
- No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
- Message frequency will vary depending on the application process.
- Msg & data rates may apply.
- OPT out at any time by texting "Stop".
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Home Support Supervisor - RN/RPN
Posted today
Job Viewed
Job Description
Job Description
About S.R.T. MedStaff
S.R.T. MedStaff has been a trusted leader in the health care community since 1981, hiring client service coordinators, personal support workers, registered nurses, registered practical nurses, and supervisors. Come work for an agency that truly values and supports its staff!
Why Work with S.R.T. MedStaff?
S.R.T. MedStaff provides diverse opportunities and strong career path development in a variety of professional streams, along with excellent salary and benefits such as:
- Permanent full-time position in a reputable healthcare agency
- RNAO Best Practice Spotlight Organization
- Accredited by Accreditation Canada with Exemplary Status
- Competitive salary
- Weekly direct deposit
- Benefits package
- RSP matching program
- Perkopolis member
- Employee perks
- Staff appreciation events
- Professional growth opportunities
- Extensive on-the-job training and educational opportunities
- Supportive team environment
Job Summary:
Reporting to the Director of Personal Support Services, the Home Support Supervisor is responsible for overseeing our team of PSWs to ensure the delivery of patient-centered care, in line with S.R.T. MedStaff’s Mission, Vision, and Values. S.R.T. MedStaff is currently seeking a Registered Practical Nurse (RPN) or Registered Nurse (RN) to work as a Home Support/Personal Support Supervisor in the Greater Toronto Area.
Responsibilities:
- Provide clinical knowledge, support, and supervision for Personal Support staff
- Review and establish care plans during patient visits
- Provide delegated training and identify the educational needs of staff and assist them in achieving learning objectives
- Complete and document a safety assessment at the time of patient admission, and assess the environment for safety/risk issues during each patient visit
- Conduct incident investigations as needed
- Participate in orientation and educational sessions
- Participate in rotating on-call schedule
- Conduct probationary reviews and annual performance appraisals
- Conduct other tasks as assigned
Qualifications:
- Registered Practical Nurse (RPN) or Registered Nurse (RN) in good standing with the College of Nurses of Ontario
- Good understanding of the health care services and delivery processes in the community
- Previous experience in supervisory roles in a community setting preferred
- Strong leadership skills
- Strong critical thinking skills
- Excellent customer service and communication skills, both verbal and written
- Experience with Information Technology: Microsoft Office applications and Internet
- Valid license and reliable vehicle is mandatory
- Second language is considered an asset
- Experience as a Home Support Supervisor, PSW Supervisor, Community Supervisor considered an asset
We thank you for applying to S.R.T. MedStaff. We will review all applications. Only those applicants selected for further discussion will be contacted. S.R.T. MedStaff is committed to creating an inclusive and diverse work environment and meeting the needs of persons with disabilities. If you require any accommodation in the application process, please let us know in advance.
***We would also consider applicants that are: Personal Support Care Team Supervisor, Clinical PSW Supervisor, Supervisor (Nurse) of Home Care, and/or Client Care Supervisor***
Texting Privacy Policy and Information:
- Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.
- No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
- Message frequency will vary depending on the application process.
- Msg & data rates may apply.
- OPT out at any time by texting "Stop".
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Community Support Program Supervisor
Posted today
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Job Description
Salary: $55,000 to $8,000 per year
Program Supervisor (Community Support Program)
Location: Edmonton and surrounding area
CarePros is growing and we're excited to launch a new Community Support Program in Edmonton!
We are looking for a Program Supervisor to oversee our Community Support Program! Youll walk alongside adults with developmental disabilities (including autism) in a home setting, while mentoring and empowering a team of driven Community Support Workers (CSWs). The focus is to help them live as independently as possible, connect with community, and strengthen social and personal skills. This is a hand-on leadership role where you'll be on the floor caring for individuals, setting the gold standard for your CSWs.
Schedule:
- Day (7:30am - 3:30pm) 6 days on, 3 days off
Why Your Transparency Matters
Our goal is to provide excellence in service for the individuals we care for and build a team with the comfort, knowledge, and skills to truly make a difference.
This work will test your patience, stretch your creativity, and demand your accountability. It will give you the chance to make a lasting impact in the lives of those who need you most.
What Success Looks Like
- Your teams know they can go to you with any question or concern
- Your CSWs move up in their careers thanks to your impactful mentorship and leadership
- The person you support smiles knowing that you genuinely care about them
- You see new and improved skills being developed within their daily routine
A Day in the Life
- Lead and mentor your CSWs to deliver exceptional person-centered, strengths-based care
- Support staffing, scheduling, and organize workflows
- Facilitate the achievement of 2-3 Individual Service Plan (ISP) goals per care plan cycle
- Work alongside individuals in care while providing professional companionship and emotional support
- Foster strong partnerships with families, caregivers, and stakeholders
- Encourage healthy routines and physical activity
- Teach important life skills (meal planning and preparation, personal hygiene, household management)
- Model positive interactions and support with appointments, errands, and outings
- Transport to and attend appointments and community or cultural activities
- Implement client care plans while ensuring compliance, safety, and smooth operations
- Complete documentation of activities, progress, and observations
- Provide evening and weekend on-call support as needed
What You Bring To The Table
- Diploma or Degree in Disability Studies, Human Services, Social Work, Psychology, Community Rehabilitation, or related field (required)
- 3+ years direct experience working with persons with developmental disabilities in home-based or community support settings (required)
- 2+ years of supervisory or leadership experience in front-line care
- 2+ years of experience working with PDD
- In-depth knowledge of disability support, Alberta Council of Disability Services (ACDS) standards, and Community Disability Services (CDS) sector guidelines
- Hands-on experience supporting individuals with complex needs and autism
- Unmatched oral and written communication skills
- Strong technology and documentation skills
Compliance Regulated Requirements
- An active Alberta Class 5 Driver's License
- A clear Alberta 10-year Driver's Abstract (10 years driving experience is not required)
- A currentStandard/Intermediate First Aid with CPR Level C (Canadian Provider in person, or blended online/in-person)
- 2 Million Alberta Auto Insurance Liability coverage
- Clear Criminal Record with Vulnerable Sector Check obtained in last 5 months
- Clear Intervention Record Check obtained from Children Services in last 5 months
Regulated Physical Requirements
To perform this role, you must be able to:
- Walk and stand for extended periods, including long distances
- Bend, kneel, crouch, and maintain balance to prevent falls
- Work in varied environments, including outdoor and seasonal conditions
- Lift, push, or pull up to 10 lbs occasionally; reach overhead and outward
- Perform fine motor tasks (typing, grasping, holding) and repetitive movements
- Communicate verbally and maintain physical stamina for both short and long durations
The PERKS!
- Group RRSP matching after 1 year of full-time employment
- Comprehensive benefits package (Health, Dental, Vision, Employee and Family Assistance Program)
- Structured rotation for built-in balance and recharge time
- Innovative technology to assist in your daily routine of providing care
- Cornell University TCI Training (Therapeutic Crisis Intervention)
- Ongoing training and professional development
- A collaborative and diverse organization supporting you, so you never feel alone!
We thank all applicants for applying; however, only candidates selected for an interview will be contacted.
#hp
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Technical Support
Posted today
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Job Description
GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 32 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences
This role will be providing technical support to internal clients by addressing incoming queries and issues related to servers and systems, software, and hardware either in person or over the phone.
Responsibilities:
· Providing technical support to internal and external clients, including problem determination, resolution, and escalation as per the ITSM process
· Assisting customers to diagnose technical issues related to Windows, network, application services, and peripherals
· Documenting all incidents, outages, status, and resolutions in accordance with IT (Information Technology) Service Desk procedures
· Resolving and tracking incidents with network, servers, Windows/Linux OS, application services, and peripherals in accordance with IT Service Desk procedures
· Proactively utilizing IT resources to remain current with technology used in the company IT environment
· Deployment, planning, monitoring, data collection and analysis in customer environments
· Work independently with partner/vendor technical/sales teams to ensure hardware and software resources are available for the projects or users for the successful execution of projects
· Diagnose and trouble shoot desktop, laptop, and peripheral hardware devices
· Performing security administration functions for user access, data access, and remote access
· Issuing timely, accurate, and professional notifications regarding incidents impacting the user community or targeted service consumer
· Proactively managing high severity and priority incidents from identification to resolution
· Collaborating with internal/external IT resources to identify problems and restore services
· Contribute to the business process improvement projects
· Completing other duties or tasks as assigned
· Manage O365 environment for Internal users
· Managing JAMF Environment for internal Mac’s
Personal attributes:
· Strong verbal communication skills and excellent technical writing skills
· Customer service attitude, be prompt and responsive, be kind and understanding, be proactive and creative
· Dedicated team player and enjoys working in a fast-paced team atmosphere
· Ability to manage multiple priorities, commitments, and projects
· Must be able to develop content, and independently document features for target audiences
· Ability to think logically about issues and find efficient resolutions
Disclaimer:
What you'll get:
Competitive salary
Health benefits (medical, vision, dental)
Life insurance
Pension plan
Professional development
Amazing company culture
Free parking
Gym on-site
Join a team of professionals led by a diverse set of leaders from across the industry.
GlassHouse Systems commitment:
We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that values diversity at our company and encourages all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
GlassHouse Systems will accommodate individuals with disabilities through each stage of the recruitment process. Please advise us of any needs when your interview is booked and we will do our best to meet your needs.
Please note that all candidates have to be legally eligible to work in Canada.
Any offer of employment will be conditional upon a criminal record check.
GlassHouse Systems thanks all candidates for their interest, however only those selected to continue in the process will be contacted.
Requirements:
· Bachelor’s degree in information technology or similar discipline
· 3+ years’ experience in an enterprise IT environment and hands-on experience with large scale enterprise IT rollouts
· Located in Greater Toronto Area, and eligible for Protected B clearance
· Experience in Mac Support and Administration - JAMF
· Experience in Microsoft Administration - O365, Active Directory, Teams, SharePoint, Power Automate, Intune
· Demonstrated ability to understand complex IT systems with sufficient depth to troubleshoot highly technical and time sensitive issues
· Experience in ITSM process – incident, change and problem management
· Strong analytical skills
· Ability to present complex concepts in a clear, concise manner
· Some travel is required for this position
Nice to have:
· Entry level Support/Microsoft/networking certificates such as MS-900, Network + and A+ from CompTIA
· JAMF Certifications
· Some experience with programming & scripting languages (PowerShell, Python)
· Knowledge with public cloud platforms like Azure
· Experience in ITSM ticketing tool – Service Now
Technical Support Engineer
Posted 3 days ago
Job Viewed
Job Description
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
Response and Resolution
+ Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Performs in-depth product troubleshooting and remediation when needed.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
**Readiness**
+ Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.
**Product/Process Improvement**
+ Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
+ Identifies potential defects and escalates to more senior engineers to resolve.
+ Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
+ Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
+ Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
**Other:**
+ Embody our culture and values
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
+ OR 3+ years of technical support, technical consulting experience, or information technology experience.
**CyberDefender Mindset** : A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats-shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security.
**Other Requirements**
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
**Additional or Preferred Qualifications:**
+ CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
+ 3+ years of experience providing support for enterprise level premier customers.
+ 2+ years of experience with Exchange or Office 365 (Exchange Online).
+ Familiarity with Microsoft Defender for Office 365 features - including Safe Links, Safe Attachments, and quarantine policies - is considered an asset.
+ An understanding of mail flow, anti-spam policies, and the ability to interpret message headers to investigate spam or phish messages will be beneficial in this role.
Technical Support Engineering IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $130,900 per year.
Find additional pay information here:
will accept applications for the role until Oct 11, 2025.
#CES #CSS #SCIM #CyberDefender
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Technical Support Engineer
Posted 6 days ago
Job Viewed
Job Description
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Product/Process Improvement**
+ Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
+ Identifies potential defects and escalates to more senior engineers to resolve.
+ Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
+ Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
+ Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
**Readiness**
+ Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.
**Response and Resolution**
+ Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Performs in-depth product troubleshooting and remediation when needed.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
**Other**
+ Embody our Culture ( and Values ( qualifications**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience.
**Other requirements:** Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
**Additional or preferred qualifications**
+ Microsoft Technology Certifications
+ CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
+ Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
+ Ability to effectively communicate with customer managers and executives on technical and business issues.
+ 3+ years of experience providing support for enterprise level premier customers.
+ Working knowledge of Purview Compliance (eDiscovery, Auditing, Data Loss Prevention (DLP), Secure Labels, etc.).
+ 2+ years of experience with Exchange or Office 365 (Exchange Online and Purview Compliance).
Technical Support Engineering IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $130,900 per year.
Find additional pay information here: will accept applications and processes offers for these roles on an ongoing basis.
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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .