199 Support Technician jobs in Canada
Technical Support Technician
Posted today
Job Viewed
Job Description
Job Description
About Can/Am Technologies
At Can/Am, we have been creating great software that empowers our clients to provide outstanding service to their customers for over 15 years. Our Teller Cash Receipting software is an industry-leading solution that automates and streamlines cash handling and financial management practices for State, County, and City governments. Can/Am serves clients across North America, with staff operating in the following locations: Edmonton Alberta, and Denver Colorado.
We've built an engaged team of hard-working and collaborative people in our U.S. and Canadian locations. Successful Can/Am team members model these values:
- Pursue thoughtful understanding | approaching every situation and person with compassion, seeking to gain insight at a deeper level
- Challenge reality | honestly aspiring to improve with forward-focused ambition
- Engage growth together | cultivating a dynamic environment with opportunities to learn, have fun, and realize full potential
- Spark | igniting joyful experiences and innovative solutions with passion and energy
- Pay it forward | creating lasting value by investing generously in our people, platforms, and community
Position Summary
Can/Am is looking for a dedicated and thorough Technical Support Technician to support Can/Am’s client-facing and internal applications.
Can/Am is quickly becoming a leading local government POS System provider. You will be a key player in providing the necessary support our company needs to continue our fabulous track record of exceptional service while working alongside a committed group of professionals.
In addition, this role will require a keen eye for improvement and a developed maturity in prioritization of clients’ needs. This role will report to the Director of Support and Operations.
Qualifications
The candidate should be a fast learner with an aptitude for solving problems and providing fast-paced results.
- Managing multiple tickets with varying priority and timeframes
- Communicate and follow up with clients to clarify and provide updates on tickets
- Work efficiently within varying time frames to meet client needs
- Ask necessary questions to identify necessary requirements and expected results
- Able to produce significant output with minimal wasted effort
- Communicate effectively to both technical and business personnel
- Office equipment support/management
- Network/printer/hardware
- Be able to follow technical processes to run internal routines in support of staff members
- Proficiency in SQL for querying, analyzing, and troubleshooting data across relational databases (e.g., MySQL, PostgreSQL, SQL Server)
- Ability to read and interpret application logs , error messages, and system alerts to diagnose issues
Key Goals and Success Criteria
- Run through procedural documentation to prepare product sites for sales demos
- Strong communication skills that result in clear understanding and expectations for both clients and internal staff
- A high level of responsiveness resulting in quick solutions, follow-through, and status updates
- Intrinsically motivated to support others and provide positive interactions
- Provide long-term solutions that will result in higher levels of efficiency
- Support product improvement and contribute to the knowledge base of Can/Am that is used by clients, partners, and internal staff
- Assess and troubleshoot computer software and other internal office equipment support issues
- Receive telephone calls and emails to inquire about issues and provide solutions or escalate to the appropriate personnel
- Interact with co-workers to identify internal issues and research to find a solution
- Perform software tests to determine its value add to the customer
- Write and revise internal documentation to train and reflect internal processes and procedures
- Be available during support hours with periodic on-call requirements
What you will receive
- A challenging, fulfilling career with co-workers who interact within the framework of our values as a small, vibrant team
- A competitive pay scale (Starting at $55,000 base salary)
- Generous benefits of medical, dental, and RRSP plans
- The opportunity to make a real difference in the lives of our clients and staff
If you are qualified for this position and have a passion for providing excellent support and strategic results, we would love to hear from you!
EOE Statement
Can/Am is an Equal Opportunity Employer that does not discriminate on the basis of age, race, sex, religion, national origin, disability, or any other non-merit factor protected by applicable federal, state, and local laws.
Can/Am is committed to working with and providing reasonable accommodation for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please contact and let us know the nature of your request and your contact information.
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Desktop Support Technician

Posted 8 days ago
Job Viewed
Job Description
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Brantford, Ontario (CA-ON), Canada (CA).
This role is to provide onsite support for end users, for tickets and issues at a client site, including management of the regional stockroom. The technician will have the responsibility to own the issues through resolution.
**Responsibilities**
+ Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks printers
+ May respond to calls after normal business hours per leader instructions
+ Identifies potential issues that could adversely impact end user experience and takes corrective action
+ Updates and resolves tickets in a timely manner to achieve Service Levels
+ Utilize a well-rounded knowledge of the policies and procedures for their work area
+ Make policy recommendations to their manager and be an escalation point for less experienced team members
**Basic Qualifications**
+ 4+ Years of Desktop/End User Support Experience
+ High School Diploma or equivalent
**Additional Preferences**
+ Experience in a plant/manufacturing environment
+ Undergraduate degree or some college coursework
+ Strong knowledge of Windows operating system environment
+ Solid client service skills
+ A+ desktop or equivalent skill set is required
+ Ability to physically perform general office requirements
+ Must be able to perform essential responsibilities with or without reasonable accommodations
+ Travel including overnight domestic trips may be required
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
Desktop Support Technician

Posted 8 days ago
Job Viewed
Job Description
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Delta, British Columbia (CA-BC), Canada (CA).
This role is to provide onsite support for end users, for tickets and issues at a client site, including management of the regional stockroom. The technician will have the responsibility to own the issues through resolution.
**Responsibilities**
+ Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks printers
+ May respond to calls after normal business hours per leader instructions
+ Identifies potential issues that could adversely impact end user experience and takes corrective action
+ Updates and resolves tickets in a timely manner to achieve Service Levels
+ Utilize a well-rounded knowledge of the policies and procedures for their work area
+ Make policy recommendations to their manager and be an escalation point for less experienced team members
**Basic Qualifications**
+ 4+ Years of Desktop/End User Support Experience
+ High School Diploma or equivalent
**Additional Preferences**
+ Experience in a plant/manufacturing environment
+ Undergraduate degree or some college coursework
+ Strong knowledge of Windows operating system environment
+ Solid client service skills
+ A+ desktop or equivalent skill set is required
+ Ability to physically perform general office requirements
+ Must be able to perform essential responsibilities with or without reasonable accommodations
+ Travel including overnight domestic trips may be required
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
Desktop Support Technician

Posted 9 days ago
Job Viewed
Job Description
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Brantford, Ontario (CA-ON), Canada (CA).
This role is to provide onsite support for end users, for tickets and issues at a client site, including management of the regional stockroom. The technician will have the responsibility to own the issues through resolution.
**Responsibilities**
+ Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks printers
+ May respond to calls after normal business hours per leader instructions
+ Identifies potential issues that could adversely impact end user experience and takes corrective action
+ Updates and resolves tickets in a timely manner to achieve Service Levels
+ Utilize a well-rounded knowledge of the policies and procedures for their work area
+ Make policy recommendations to their manager and be an escalation point for less experienced team members
**Basic Qualifications**
+ 4+ Years of Desktop/End User Support Experience
+ High School Diploma or equivalent
**Additional Preferences**
+ Experience in a plant/manufacturing environment
+ Undergraduate degree or some college coursework
+ Strong knowledge of Windows operating system environment
+ Solid client service skills
+ A+ desktop or equivalent skill set is required
+ Ability to physically perform general office requirements
+ Must be able to perform essential responsibilities with or without reasonable accommodations
+ Travel including overnight domestic trips may be required
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
Desktop Support Technician

Posted 9 days ago
Job Viewed
Job Description
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Georgetown, Ontario (CA-ON), Canada (CA).
This role is to provide onsite support for end users, for tickets and issues at a client site, including management of the regional stockroom. The technician will have the responsibility to own the issues through resolution.
**Responsibilities**
+ Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks printers
+ May respond to calls after normal business hours per leader instructions
+ Identifies potential issues that could adversely impact end user experience and takes corrective action
+ Updates and resolves tickets in a timely manner to achieve Service Levels
+ Utilize a well-rounded knowledge of the policies and procedures for their work area
+ Make policy recommendations to their manager and be an escalation point for less experienced team members
**Basic Qualifications**
+ 2+ Years of Desktop/End User Support Experience
+ High School Diploma or equivalent
**Additional Preferences**
+ Experience in a plant/manufacturing environment
+ Undergraduate degree or some college coursework
+ Strong knowledge of Windows operating system environment
+ Solid client service skills
+ A+ desktop or equivalent skill set is required
+ Ability to physically perform general office requirements
+ Must be able to perform essential responsibilities with or without reasonable accommodations
+ Travel including overnight domestic trips may be required
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
Desktop Support Technician

Posted 9 days ago
Job Viewed
Job Description
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Delta, British Columbia (CA-BC), Canada (CA).
This role is to provide onsite support for end users, for tickets and issues at a client site, including management of the regional stockroom. The technician will have the responsibility to own the issues through resolution.
**Responsibilities**
+ Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks printers
+ May respond to calls after normal business hours per leader instructions
+ Identifies potential issues that could adversely impact end user experience and takes corrective action
+ Updates and resolves tickets in a timely manner to achieve Service Levels
+ Utilize a well-rounded knowledge of the policies and procedures for their work area
+ Make policy recommendations to their manager and be an escalation point for less experienced team members
**Basic Qualifications**
+ 4+ Years of Desktop/End User Support Experience
+ High School Diploma or equivalent
**Additional Preferences**
+ Experience in a plant/manufacturing environment
+ Undergraduate degree or some college coursework
+ Strong knowledge of Windows operating system environment
+ Solid client service skills
+ A+ desktop or equivalent skill set is required
+ Ability to physically perform general office requirements
+ Must be able to perform essential responsibilities with or without reasonable accommodations
+ Travel including overnight domestic trips may be required
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
Desktop Support Technician
Posted 21 days ago
Job Viewed
Job Description
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Mississauga, Ontario (CA-ON), Canada (CA).
The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering high level of customer service.
This position will be a Client based position working at a client site.
**Job Responsibilities Include:**
+ Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
+ Windows, troubleshooting, diagnosing, imaging/deployment and software installation
+ Serves as company liaison with customer on administrative and technical matters
+ Provide technical support and incident management service desk functions (Service Now)
+ Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals
+ Installs, maintains and optimizes desktop /notebook configurations at customer sites
+ Diagnoses and resolves product performance problems
+ Performs maintenance and repair services (basic break fix for desktops, laptops.)
+ Instructs customers in the operation and maintenance of basic Windows
**Basic Qualifications**
+ 3+ years desktop/technical support experience
**Additional skills**
+ A+ Certification
+ Desktop Management-Desktop Administration-Wintel
+ White Glove/VIP support experience
+ Must have a proven customer service background
+ Knowledgeable of Windows Operating System environment
+ Must be able to comprehend and follow verbal and written technical instructions and scripts
+ Good verbal and written communication skills
+ Physically able to lift and move Enterprise and Client technology hardware in our customer environments
+ Excellent interpersonal skills and ability to work collaboratively in a team environment
+ Basic customer interaction skills
+ Strong troubleshooting skills
+ French as a second language is a plus
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
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Desktop Support Technician
Posted 22 days ago
Job Viewed
Job Description
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Mississauga, Ontario (CA-ON), Canada (CA).
The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering high level of customer service.
This position will be a Client based position working at a client site.
**Job Responsibilities Include:**
+ Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
+ Windows, troubleshooting, diagnosing, imaging/deployment and software installation
+ Serves as company liaison with customer on administrative and technical matters
+ Provide technical support and incident management service desk functions (Service Now)
+ Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals
+ Installs, maintains and optimizes desktop /notebook configurations at customer sites
+ Diagnoses and resolves product performance problems
+ Performs maintenance and repair services (basic break fix for desktops, laptops.)
+ Instructs customers in the operation and maintenance of basic Windows
**Basic Qualifications**
+ 3+ years desktop/technical support experience
**Additional skills**
+ A+ Certification
+ Desktop Management-Desktop Administration-Wintel
+ White Glove/VIP support experience
+ Must have a proven customer service background
+ Knowledgeable of Windows Operating System environment
+ Must be able to comprehend and follow verbal and written technical instructions and scripts
+ Good verbal and written communication skills
+ Physically able to lift and move Enterprise and Client technology hardware in our customer environments
+ Excellent interpersonal skills and ability to work collaboratively in a team environment
+ Basic customer interaction skills
+ Strong troubleshooting skills
+ French as a second language is a plus
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
User support technician
Posted 5 days ago
Job Viewed
Job Description
English
Education Experience On siteWork must be completed at the physical location. There is no option to work remotely.
Responsibilities Tasks Benefits Health benefitsNetwork support technician
Posted 11 days ago
Job Viewed
Job Description
English
Education Experience On siteWork must be completed at the physical location. There is no option to work remotely.
Responsibilities Tasks Additional information Work conditions and physical capabilities Personal suitability Benefits Financial benefits