128 Support Technician jobs in Canada

Job Description

Job Description

About Can/Am Technologies

At Can/Am, we have been creating great software that empowers our clients to provide outstanding service to their customers for over 15 years. Our Teller Cash Receipting software is an industry-leading solution that automates and streamlines cash handling and financial management practices for State, County, and City governments. Can/Am serves clients across North America, with staff operating in the following locations: Edmonton Alberta, and Denver Colorado.

We've built an engaged  team of hard-working and collaborative  people in our U.S. and Canadian locations. Successful Can/Am team members model these values:

• Pursue thoughtful understanding | approaching every situation and person with compassion, seeking to gain insight at a deeper level
• Challenge reality | honestly aspiring to improve with forward-focused ambition
• Engage growth together | cultivating a dynamic environment with opportunities to learn, have fun, and realize full potential
• Spark | igniting joyful experiences and innovative solutions with passion and energy
• Pay it forward | creating lasting value by investing generously in our people, platforms, and community

Position Summary

Can/Am is looking for a dedicated and thorough Technical Support Technician to support Can/Am’s client-facing and internal applications.

Can/Am is quickly becoming a leading local government POS System provider. You will be a key player in providing the necessary support our company needs to continue our fabulous track record of exceptional service while working alongside a committed group of professionals.

In addition, this role will require a keen eye for improvement and a developed maturity in prioritization of clients’ needs. This role will report to the Director of Support and Operations.

Qualifications

The candidate should be a fast learner with an aptitude for solving problems and providing fast-paced results.

• Managing multiple tickets with varying priority and timeframes
• Communicate and follow up with clients to clarify and provide updates on tickets
• Work efficiently within varying time frames to meet client needs
• Ask necessary questions to identify necessary requirements and expected results
• Able to produce significant output with minimal wasted effort
• Communicate effectively to both technical and business personnel
• Office equipment support/management
  • Network/printer/hardware
• Be able to follow technical processes to run internal routines in support of staff members

Key Goals and Success Criteria

• Run through procedural documentation to prepare product sites for sales demos
• Strong communication skills that result in clear understanding and expectations for both clients and internal staff
• A high level of responsiveness resulting in quick solutions, follow-through, and status updates
• Intrinsically motivated to support others and provide positive interactions
• Provide long-term solutions that will result in higher levels of efficiency
• Support product improvement and contribute to the knowledge base of Can/Am that is used by clients, partners, and internal staff
• Assess and troubleshoot computer software and other internal office equipment support issues
• Receive telephone calls and emails to inquire about issues and provide solutions or escalate to the appropriate personnel
• Interact with co-workers to identify internal issues and research to find a solution
• Perform software tests to determine its value add to the customer
• Write and revise internal documentation to train and reflect internal processes and procedures
• Be available during support hours with periodic on-call requirements         

What you will receive

• A challenging, fulfilling career with co-workers who interact within the framework of our values as a small, vibrant team
• A competitive pay scale (Starting at $55,000 base salary)
• Generous benefits of medical, dental, and RRSP plans 
• The opportunity to make a real difference in the lives of our clients and staff

If you are qualified for this position and have a passion for providing excellent support and strategic results, we would love to hear from you!    

EOE Statement

Can/Am is an Equal Opportunity Employer that does not discriminate on the basis of age, race, sex, religion, national origin, disability, or any other non-merit factor protected by applicable federal, state, and local laws.  

Can/Am is committed to working with and providing reasonable accommodation for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please contact and let us know the nature of your request and your contact information. 

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**Customer Support Technician – Be the Problem-Solving Hero!**

**Location:** Olds, AB | **Shift:** Full-Time | Monday–Friday, 7:30 AM – 4:00 PM

***Please note: This is not an IT position.***

Are you a **mechanical guru** who loves solving problems and helping customers get the most out of their equipment? Do you thrive in a fast-paced environment where **no two days are the same**? If so, we want YOU on our team as a **Customer Service Technician!**

In this role, you will be the **go-to expert** for troubleshooting, training, and providing top-notch support to customers. Whether it’s **helping diagnose a mechanical issue, coordinating warranty claims, or creating how-to guides**, you will be **at the heart of keeping our customers happy and their equipment running smoothly.**

**What’s In It For You?**

* **Competitive Pay & Benefits:** Great wages + up to 5% RRSP matching.
* **Safety is our top priority:** We ensure proper PPE, training, and procedures to keep our team protected.
* **Career Growth:** Training and advancement opportunities.
* **Work-Life Balance:** Consistent Monday–Friday schedule.
* **Positive Team Culture:** Supportive, collaborative environment.
* **Dynamic, Fast-Paced Environment:** No two days are the same.
* **Inclusivity:** All are welcome with initiatives like

**What We are Looking For:**

* Mechanical/Electrical Technologist or Technician (C.E.T. or equivalent experience)
* 3–5 years of relevant technologist/technician experience
* Proficient with MS Office; experience with Syspro is an asset
* Strong mathematical, mechanical, and diagnostic/troubleshooting skills
* Solid knowledge of electrical, hydraulic, pneumatic, and mechanical systems
* Excellent written, verbal, and analytical communication skills
* Ability to explain complex information clearly to internal and external customers
* Strong problem-solving skills; able to identify and implement effective solutions
* Capable of managing multiple tasks and meeting deadlines in a fast-paced environment
* Team-oriented with a positive attitude and willingness to learn
* Able to work independently and unsupervised for extended periods
* Leadership and coaching skills are an asset
* Committed to safety and continuous improvement in service and operations
* Adaptive to changing conditions and technologies in specialized areas

**What You’ll Do:**

* Provide customer support via email, phone, and system software
* Accurately log all support calls in applicable software
* Troubleshoot issues and identify required parts; coordinate with Parts Sales
* Help resolve mechanical, hydraulic, electrical, and electronic system issues
* Collaborate with internal teams for timely technical support resolutions
* Create occasional custom how-to guides and instructional videos
* Assist with ProAll website-related inquiries
* Manage warranty RMA processes in Syspro (create, track, monitor, close)
* Support warranty claims by organizing and shipping parts
* Handle and resolve customer complaints efficiently
* Document equipment failures, service, and safety concerns
* Coordinate calibration and training schedules; assist with invoicing
* Provide technical reports on recurring warranty issues and customer feedback
* Process paperwork including RMA forms, sales orders, and pick tickets
* Liaise with engineering to close knowledge gaps
* Maintain professionalism, integrity, and strong customer interaction ethics
* Follow ProAll and manufacturing industry quality standards
* Contribute to a safe, positive, and team-oriented work environment
* Perform other assigned tasks and light-duty responsibilities as needed

**Why ProAll?**
At ProAll, we value diversity, equity, and inclusion and offer a supportive environment where you can grow. As part of Terex, you’ll enjoy opportunities to advance your career while making a real impact. Plus, Olds, AB is a great place to live and work!

**Ready to Apply?**
Don’t miss out—apply today and join the ProAll team!

Learn more about us here: more about Terex: thank all applicants for their interest in this opportunity. Please note that only candidates selected for an interview will be contacted. We respectfully request no phone inquiries.

Job Types: Full-time, Permanent

Benefits:

* Company events
* Dental care
* Employee stock purchase plan
* Extended health care
* Paid time off
* RRSP match
* Vision care

Work Location: In person

Overview Languages

English

Education Experience On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks

Job Description

Job Description

About the Role:
We are seeking a skilled Desktop Support Technician to provide technical support for end-users desktop systems, laptops, and peripheral devices. The ideal candidate will have strong troubleshooting skills, hands-on experience with hardware and software, and the ability to ensure smooth IT operations.

Key Responsibilities:

• Install, configure, and maintain desktop computers, laptops, and peripheral devices.

• Provide technical support to end-users for hardware, software, and network issues.

• Troubleshoot and resolve desktop-related problems efficiently and effectively.

• Assist with software installations, updates, patches, and system upgrades.

• Maintain inventory of IT equipment and manage asset tracking.

• Document support requests, solutions, and standard operating procedures.

• Escalate complex issues to higher-level IT staff or specialized teams when necessary.

• Ensure desktop systems meet security policies, antivirus updates, and company standards.

Required Qualifications:

• Associates or Bachelors degree in Information Technology, Computer Science, or a related field.

• Proven experience in desktop support, helpdesk, or IT support roles.

• Knowledge of operating systems (Windows, macOS, Linux) and common software applications.

• Familiarity with networking basics, printers, and peripheral devices.

• Strong problem-solving, analytical, and communication skills.

• Ability to work independently and as part of a team.

Preferred Qualifications:

• Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP).

• Experience with remote desktop support tools and ticketing systems.

• Knowledge of virtualization, cloud services, or cybersecurity fundamentals.

• Understanding of IT best practices and standard operating procedures.

Benefits:

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and skill development.

• Health insurance and other employee benefits.

• Flexible working hours and remote work options (if applicable).

• Supportive and collaborative work environment.

Job Description

Job Description

We are seeking an IT Support Technician to join our team! You will resolve computer-related issues for your clients.

About Us: VDI Networks is a Managed Service Provider (MSP). We are dedicated to helping businesses across the Canada and the US manage their IT infrastructure while safeguarding their sensitive data and maintaining compliance with industry standards. We are seeking a talented and experienced Security Administrator to join our team and assist our clients in achieving and maintaining a high level of security and compliance.

Job Description: As a IT Support Technician at VDI Networks, you will play a crucial role in helping our clients, spread across North America, navigate the complex landscape of IT infrastructure and cybersecurity. You will work closely with clients to understand their unique needs and tailor solutions that align with industry best practices and their goals.

Responsibilities:

• Manage support tickets and support phone calls
• Handle software updates/ Install software for clients
• Troubleshooting technical issues for customers
• Proactively identify and mitigate security risks.
• Maintain documentation related to IT procedures, and incident responses.
• Manage and administer infrastructure (Networking equipment, Workstations, Servers, Phones).
• Utilize common MSP tooling and RMM software to monitor and manage client environments.
• Collaborate with software distributors to procure and deploy software solutions.

Qualifications:

• Bachelor's degree in Cybersecurity, Information Technology, or a related field (or equivalent work experience).
• Excellent communication and interpersonal skills.
• Deliver and demonstrate an expert level of customer service
• Ability to work independently and as part of a team.
• Ability to multi-task and demonstrate initiative
• Strong problem-solving and analytical abilities.
• Proficiency in Windows Server (2016, 2019, 2022), Windows 10, and Windows 11 administration.
• Familiarity with Hyper-V virtualization technology.
• Experience managing Office 365 and Azure environments.
• Experience in Active Directory management and configuration.
• Knowledge of Cisco hardware and Cisco IOS for network security.
• Experience in managing commonly used software (Adobe, Quickbooks, Sage, Slack, etc.)
• Experience in Mobile Devices (Android/iPhone)

If you are passionate about helping clients achieve success through technology, and you possess the required knowledge and experience, we encourage you to apply for this exciting opportunity.

To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.

This role requires you to be able to come into the office on a part time basis

Company Description

VDI Networks is a growing company that specializes in hosting applications, hosted desktop solutions(DaaS), and providing Managed IT services for businesses across the United states and Canada

Company Description

VDI Networks is a growing company that specializes in hosting applications, hosted desktop solutions(DaaS), and providing Managed IT services for businesses across the United states and Canada

Job Description

Job Description

Exciting Opportunity to Join One of Canada’s Best Managed Companies!

Join our team at Trotman Auto Group as an IT Support Technician!

About the Role:

We are seeking a dedicated and experienced IT Support Technician to join our team on a full-time basis. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This includes responding to queries, troubleshooting and isolating problems, and determining and implementing solutions.

Schedule: 40 hours per week; Monday to Friday; After hours and weekends for emergencies, and escalation support.

Salary: $60,000 - $75,000/ per year

What We Offer:

• Health & Dental Care and Employee Assistance Program: Access a wide range of medical, dental, and mental wellness services to keep you and your family healthy.
• RRSP: Secure your future with our retirement savings plan.
• Paid Time Off: Enjoy a balanced work-life schedule.
• Career Growth and Development: Access to paid training, NADA courses for various departments, and internal professional and career development opportunities.
• Gas Reimbursement

What Your Day Will Look Like:

· Provide technical support for all employees including troubleshooting and resolving issues. (remote and on-site)

· Manage helpdesk service tickets and resolve in a timely manner

· Install, configure, and maintain hardware and software systems.

· Perform regular maintenance on related IT systems.

· Troubleshoot systems and network issues.

· Onboarding of new employees, including setting up computers, accounts and provide training if required.

· Assist IT Team to document internal procedures and create guides for common issues.

Who You Are:

Technical Experience :

· Proven experience in user management for Azure/Entra ID and M365

· Proven experience as an IT Support Technician or similar role.

· Good knowledge of computer hardware systems (Workstations and Laptops).

· Good understanding of Windows OS and basic network configurations.

· Excellent problem-solving skills and attention to detail.

· Strong communication skills and the ability to work well as part of a team.

· A degree or certifications in Information Technology or related field is beneficial

Soft Skills :

· Approachable, eager to learn, excellent communication, organizational, and multitasking skills.

· Ability to work independently and in a team.

· Proactive system management and collaboration with stakeholders.

Requirement

• Valid BC driver's license and vehicle for travel to lower mainland dealerships when required.

About Us:

Be part of an amazing team that lives their values out loud each day! Trotman Auto Group is a leading dealer group in British Columbia, representing fourteen major OEM brands through thirteen dealerships. Recognized as one of Canada’s Best Managed Companies, we excel in business performance, innovation, and growth, driven by our vibrant culture and world-class team of automotive professionals.

Are You Our Missing Piece? Apply Now! Trotman Auto Group is proudly an equal opportunity employer and welcomes all applications. Please note that only selected candidates will be contacted

#INDLOW

Job Description

Job Description

Responsibilities

• Provide technical support to end-users for hardware and software issues, ensuring efficient troubleshooting and resolution.
• Assist with computer networking tasks, including VPN setup and maintenance.
• Manage desktop support requests and maintain operating systems, primarily Windows.
• Utilize communication skills to effectively interact with customers and document issues using tools like ServiceNow or Jira.
• Collaborate with team members to enhance IT support services and improve overall user experience.

Qualifications:

-Graduates of Post-secondary IT programs from NAIT, SAIT or similar, including fast-track programs involving computer system technology, networking, technical service and deskside support

- Certifications are definite assets: A+, Networking, Windows 7, Windows 10, Office 365 etc.

- 2+ years of IT experience

- Excellent communication skills and experience working on a team or project

- Strong work ethic

- Driver's license and vehicle

Company Description

Computer Upgrading Specialists Ltd. provides technicians for full-time, contract positions with multi-national IT companies. Our IT clients include Compugen, Insight, Softchoice, CompuCom and others. Our technicians typically work on site at Suncor, Cenovus, Alberta Government and other Fortune 500 companies.

Positions typically involve 2 weeks to 6 month term contract with Computer Upgrading Specialists, sometimes converted into full-time permanent with our client at the conclusion of the term. Computer Upgrading Specialists Ltd. have promoted nearly 830 of our technicians to full-time permanent positions without clients over the past 30 years.

Positions typically involve system configuration, deployment, troubleshooting, deskside and network support; and hardware servicing on large scale deployment projects in the province of Alberta.

Technicians work in a challenging team environment with excellent guidance and training provided. You will gain great support experience as well as make many career contacts.

Company Description

Computer Upgrading Specialists Ltd. provides technicians for full-time, contract positions with multi-national IT companies. Our IT clients include Compugen, Insight, Softchoice, CompuCom and others. Our technicians typically work on site at Suncor, Cenovus, Alberta Government and other Fortune 500 companies.

Positions typically involve 2 weeks to 6 month term contract with Computer Upgrading Specialists, sometimes converted into full-time permanent with our client at the conclusion of the term. Computer Upgrading Specialists Ltd. have promoted nearly 830 of our technicians to full-time permanent positions without clients over the past 30 years.

Positions typically involve system configuration, deployment, troubleshooting, deskside and network support; and hardware servicing on large scale deployment projects in the province of Alberta.

Technicians work in a challenging team environment with excellent guidance and training provided. You will gain great support experience as well as make many career contacts.

Job Description

Job Description

Responsibilities

• Provide technical support to end-users for hardware and software issues, ensuring efficient troubleshooting and resolution.
• Assist with computer networking tasks, including VPN setup and maintenance.
• Manage desktop support requests and maintain operating systems, primarily Windows.
• Utilize communication skills to effectively interact with customers and document issues using tools like ServiceNow or Jira.
• Collaborate with team members to enhance IT support services and improve overall user experience.

Qualifications:

-Graduates of Post-secondary IT programs from NAIT, SAIT or similar, including fast-track programs involving computer system technology, networking, technical service and deskside support

- Certifications are definite assets: A+, Networking, Windows 7, Windows 10, Office 365 etc.

- 2+ years of IT experience

- Excellent communication skills and experience working on a team or project

- Strong work ethic

- Driver's license and vehicle

Company Description

Computer Upgrading Specialists Ltd. provides technicians for full-time, contract positions with multi-national IT companies. Our IT clients include Compugen, Insight, Softchoice, CompuCom and others. Our technicians typically work on site at Suncor, Cenovus, Alberta Government and other Fortune 500 companies.

Positions typically involve 2 weeks to 6 month term contract with Computer Upgrading Specialists, sometimes converted into full-time permanent with our client at the conclusion of the term. Computer Upgrading Specialists Ltd. have promoted nearly 830 of our technicians to full-time permanent positions without clients over the past 30 years.

Positions typically involve system configuration, deployment, troubleshooting, deskside and network support; and hardware servicing on large scale deployment projects in the province of Alberta.

Technicians work in a challenging team environment with excellent guidance and training provided. You will gain great support experience as well as make many career contacts.

Company Description

Computer Upgrading Specialists Ltd. provides technicians for full-time, contract positions with multi-national IT companies. Our IT clients include Compugen, Insight, Softchoice, CompuCom and others. Our technicians typically work on site at Suncor, Cenovus, Alberta Government and other Fortune 500 companies.

Positions typically involve 2 weeks to 6 month term contract with Computer Upgrading Specialists, sometimes converted into full-time permanent with our client at the conclusion of the term. Computer Upgrading Specialists Ltd. have promoted nearly 830 of our technicians to full-time permanent positions without clients over the past 30 years.

Positions typically involve system configuration, deployment, troubleshooting, deskside and network support; and hardware servicing on large scale deployment projects in the province of Alberta.

Technicians work in a challenging team environment with excellent guidance and training provided. You will gain great support experience as well as make many career contacts.

Job Description

Job Description

Salary:

Forum Asset Management - IT Support Technician (In-House)

Location: 181 Bay Street, Toronto

In Office:5 days per week

Overview of Forum:

Join us in delivering Extraordinary Outcomes through investment.

Forum is an investor, developer and asset manager operating across North America for over 28 years, focusing on real estate, private equity and infrastructure, with a strategic concentration in housing.

Our AUM exceeds $3 billion. We are committed to sustainability, responsible investing and creating value that benefits our stakeholders and the communities in which we invest, what we call our Extraordinary Outcomes.

In 2024, Forum completed thelargest real estate transaction in Canadawith theAlignvest acquisition,making us thelargest owner of Purpose-Built Student Accommodation (PBSA) in Canada through our $.5B open ended Real Estate Income and Impact Fund (REIIF).Ournational development pipeline now exceeds 3.5 billion,positioning Forum as thelargest developer of PBSA in Canada, operating from coast to coast.

The Forum team is adaptable, agile, and dynamic, committed to sustainable and responsible investing. Our people bring diverse cultural backgrounds and professional experiences, fostering innovation and thought leadership.We uphold integrity, trust, and transparency as core values, knowing that to achieveExtraordinary Outcomes,we need to support and develop anExtraordinary team.

As we scale our operations and modernize our technology infrastructure, were investing in resilient, secure, and intelligent systems to support growth, performance, and innovation. Thats where you come in.

Position Overview:

Forum is seeking a proactive and service-oriented IT Support Technician to ensure our technology environment runs seamlessly and securely. This high-trust role is the primary in-house point of contact for technical support, Microsoft 365 and Azure administration, onboarding and offboarding, and AI-enabled workflow improvements.

This is a hands-on, in-office role with high visibility. You will work closely with our external Managed Service Provider (MSP) for all network and server infrastructure matters, serving as the on-site liaison without hands-on configuration responsibilities. Your focus will be delivering outstanding user support, optimizing systems, and enabling the tools our people need to succeed.

Key Duties and Responsibilities:

End-User & Device Support

• Provide proactive and responsive first-line support across Forums hybrid environment (Windows, macOS, iOS) to reduce downtime and improve productivity
• Set up and configure employee laptops, phones, and accessories
• Support onboarding and offboarding, ensuring secure account and device provisioning/decommissioning
• Deliver high-touch, discreet technical support for executives and leadership
• Maintain and troubleshoot office A/V systems and conference room technology

Microsoft 365 & Azure

• Administer Microsoft 365 including:
  • SharePoint site management and permissions
  • Microsoft Teams collaboration and telephony
  • Outlook, OneDrive, and Intune mobile device management
• Manage Azure Active Directory identities, conditional access, and related policies
• Support adoption of AI tools to streamline IT support, enhance collaboration, and automate routine tasks

MSP Coordination

• Act as the on-site point of contact for the MSP, facilitating access, coordinating troubleshooting, and escalating issues as needed
• Provide hands-on assistance (e.g., equipment resets, physical checks) under MSP direction
• Maintain a high-level understanding of infrastructure concepts to aid in triage and communication without performing engineering or configuration work

Security & Continuity

• Ensure implementation of MFA, endpoint protection, and secure access protocols
• Partner with the MSP to validate that backups, business continuity measures, and endpoint protections are active and functional
• Handle all confidential data and access to sensitive systems with the highest discretion

Procurement & Vendors

• Manage procurement of IT hardware, software, and peripherals
• Negotiate contracts to optimize value and cost efficiency
• Track and manage Microsoft 365 and third-party software licensing and renewals

Planning & Documentation

• Maintain IT policies, setup guides, onboarding/offboarding checklists, and escalation procedures
• Participate in quarterly IT and vendor planning meetings to review performance and identify improvements
• Recommend workflow enhancements with a focus on automation and AI integration

Candidate Profile

• 3-5 years in IT support or operations in a mid-sized or professional services environment
• Proficiency in Microsoft 365 and Azure, including SharePoint, Teams, Intune, and Azure AD
• Strong hardware troubleshooting skills across laptops, mobile devices, peripherals, and A/V systems
• High-level understanding of networking and server concepts (without hands-on engineering responsibility)
• Exceptional communication and interpersonal skills; calm and professional under pressure
• Proven ability to operate in a confidential, high-trust role supporting executives and leadership
• Strong organizational and prioritization abilities
• Self-starter with a continuous learning mindset and openness to emerging AI tools
• Proven track record in contract negotiation and vendor management
• Familiarity with cybersecurity best practices, compliance, or risk management frameworks
• Experience in regulated industries such as asset management, financial services, or real estate

At Forum, we encourage diversity. We are committed to an inclusive workplace that reflects our belief that diversity is central to building a high-performing team. Forum is an equal-opportunity employer. We are committed to providing accessible employment practices. Should you require an accommodation during any phase of the recruitment process, please let the recruitment team know at: