63 Systems Coordinator jobs in Canada

Job Description

Responsibilities: 

• Generating reports and analyzing data to support various departments within the organization
• Creating support tickets and coordinating with system provider (UKG) to resolve system issues
• Providing assistance to staff with login issues/ password resets
• Ensuring all users have the necessary access and permissions
• Maintaining various reports/ tracking for finance and payroll departments
• Supporting the payroll department with various projects
• Maintain and update employee information in payroll records
• Providing back up administrative support for payroll as needed
• Ad hoc related tasks

Requirements: 

• College or University Education (background in Finance or Economics an asset) 
• 1-3 years experience with UKG Pro an asset
• Excellent verbal and written communication skills
• Knowledge of Microsoft Office
• Working experience with MS Excel using advance functions such as generating reports, VLOOKUP, pivot tables and merging data from various sources

What we Offer:

• Employer funded benefits program 
• Competitive total compensation package
• Work-Life Balance
• Employee assistance plan
• Employee Discount Platform 
• Career Progression 
• Casual Work Environment 
• Social Events and Sports Teams
• Onsite Counsellor 

About Us:

Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery.

Considered as an innovator by their customers, Evertz delivers cutting edge solutions that are unmatched in the industry in both hardware and software. Evertz delivers products and solutions that can be found in major broadcast facilities on every continent. Evertz’ customer base also includes telcos, satellite, cable TV, and IPTV providers.

With over 2,000 employees, that include hardware and software engineers, Evertz is one of the leaders in the broadcast industry. Evertz has a global presence with offices located in: Canada, United States, United Kingdom, Germany, United Arab Emirates, India, Hong Kong, China, Singapore, and Australia. Evertz was named one of Canada’s 50 Best Managed Companies, which recognizes excellence in Canadian-owned and Canadian-managed companies. Canada’s 50 Best Managed Companies identifies Canadian corporate success through companies focused on their core vision, creating stakeholder value and excelling in the global economy.

Evertz makes certain there is an equal employment opportunity for all employees and applicants for employment, including persons with disabilities. In compliance with AODA, Evertz will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.

Thank you for considering a career with Evertz!

Please note, this email address will only respond to requests regarding privacy concerns. This inbox will not respond to job applications, resumes, or questions regarding an application. When you apply to a job on this site, the personal data contained in your application will be collected by Evertz Microsystems Ltd (“Controller”), which is located at 5292 John Lucas Drive, Burlington, Ontario, Canada and can be contacted by emailing Controller’s data protection officer is Nadiera Toolsieram, who can be contacted at Your personal data will be processed for the purposes of managing Controller’s and its' subsidiaries' and affiliates' recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

A complete privacy policy can be found at

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

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Job Description

Are you the kind of person who thrives on making systems run smoother, solving problems after they become roadblocks, and helping teams work smarter – not harder? If so, this might be the perfect role for you.

As our Sales Center Systems & Process Coordinator, you’ll be the go-to resource for all things systems, processes, and support across our Sectional and HPD sales centres. From fine-tuning ERP tools like SAP and Frontier to helping sales teams stay aligned and efficient, you'll play a critical role in keeping our operations sharp and our people supported. If you love digging into tech, training others, and improving how things are done, you’ll fit right in.

• Support sales support teams across multiple sales centres, driving performance, consistency, and results.

• Manage pricing structures, track margins, and generate actionable sales reports.

• Train staff on online ordering tools and serve as a resource for field questions.

• Process quarterly sales incentives and create new customer accounts.

• Provide customer service support when needed, jumping in to assist teams during peak times.

• Be the go-to contact for Tier 1 application support (particularly SAP and Frontier) resolving issues or escalating as needed.

• Troubleshoot user issues, test upgrades and enhancements, and ensure systems run efficiently.

• Support SAP system transitions by training users, testing functionality, and tracking system performance.

• Maintain and update SOPs, document process changes, and ensure team-wide alignment on workflows.

• Collaborate with systems analysts and developers to deliver improvements and create technical documentation.

• Monitor help desk tickets, track patterns, and support systemic issue resolution.

• Coach lead team members and promote strong, consistent performance across the board.

• Develop and maintain a comprehensive knowledge base of SOPs and system guidance.

• Deliver engaging, effective training – both virtual and in-person – for staff across sales centres.

• Collaborate with our Configuration Consulting Solutions team in Germany to support system alignment.

• Stay current with vendor updates to ensure our offerings and pricing pages are accurate and up to date.

• Work closely with internal teams to identify process gaps and drive improvements.

• High school diploma or equivalent required

• Post-secondary education in a related field is considered an asset

• Minimum of 3 years’ experience with SAP or a similar ERP system

• Training in ERP systems may be considered in combination with relevant experience

• Experience in the high-performance door industry is an asset

• Proficiency in Microsoft Office programs, including Outlook, Excel, and Word

• Strong interpersonal and communication skills—both verbal and written

• Ability to manage multiple tasks, meet deadlines, and adapt to changing priorities with minimal supervision

• Proven problem-solving skills with a customer-first approach

• Highly organized with a proactive, positive, and team-oriented mindset

At Hörmann, our values reflect who we are and how we work – together. They guide every decision we make, every interaction we have, and the way we show up for each other and our customers:

• Respect – #BeKind
  We treat others with empathy, fairness, and understanding – always.

• Teamwork – #StrongerTogether
  We support one another, celebrate wins, and rise to challenges as one united team.

• Passion – #HeartAndSoul
  We bring energy, pride, and purpose to everything we do.

• Courage – #BeBrave
  We speak up, take smart risks, and lead with confidence and integrity.

These values are the heartbeat of our culture and the foundation of our shared success across North America.

Hörmann is a global leader in access solutions, known for delivering high-quality doors and exceptional service across residential, commercial, and industrial markets. At Hörmann North America, we’re growing fast – and building something remarkable together.

We’re proud to be a people-first company where every voice matters. Across all departments and locations, our teams bring passion, expertise, and a shared commitment to doing things the right way. You’ll be joining a collaborative, world-class group of professionals who take pride in their work and support each other’s success.

• Competitive compensation and performance-based incentives

• Comprehensive benefits package including health, dental, vision, and life insurance

• Generous paid time off programs

• Retirement savings plans with company contributions

• Career development and growth opportunities

• A values-driven culture where your ideas are welcomed and your contributions matter

We believe diversity makes us stronger. At Hörmann, we’re committed to fostering an inclusive environment where everyone – regardless of background, identity, or lived experience – feels seen, heard, and empowered to thrive. We’re building a workplace where everyone belongs, and we actively seek diverse voices to help shape our future.

This position offers hybrid work flexibility and can be based out of any of our Canadian locations:

• Surrey, BC

• Kelowna, BC

• Calgary, AB

• Oro-Medonte, ON

You’ll work approximately:

• 50% remote

• 30% in-office

• 20% travel to support in-person training and cross-site collaboration.

If you're excited about making systems smarter, processes stronger, and people more empowered – apply now and help shape the future of Hörmann in North America.

Job Description

Are you the kind of person who thrives on making systems run smoother, solving problems after they become roadblocks, and helping teams work smarter – not harder? If so, this might be the perfect role for you.

As our Sales Center Systems & Process Coordinator, you’ll be the go-to resource for all things systems, processes, and support across our Sectional and HPD sales centres. From fine-tuning ERP tools like SAP and Frontier to helping sales teams stay aligned and efficient, you'll play a critical role in keeping our operations sharp and our people supported. If you love digging into tech, training others, and improving how things are done, you’ll fit right in.

• Support sales support teams across multiple sales centres, driving performance, consistency, and results.

• Manage pricing structures, track margins, and generate actionable sales reports.

• Train staff on online ordering tools and serve as a resource for field questions.

• Process quarterly sales incentives and create new customer accounts.

• Provide customer service support when needed, jumping in to assist teams during peak times.

• Be the go-to contact for Tier 1 application support (particularly SAP and Frontier) resolving issues or escalating as needed.

• Troubleshoot user issues, test upgrades and enhancements, and ensure systems run efficiently.

• Support SAP system transitions by training users, testing functionality, and tracking system performance.

• Maintain and update SOPs, document process changes, and ensure team-wide alignment on workflows.

• Collaborate with systems analysts and developers to deliver improvements and create technical documentation.

• Monitor help desk tickets, track patterns, and support systemic issue resolution.

• Coach lead team members and promote strong, consistent performance across the board.

• Develop and maintain a comprehensive knowledge base of SOPs and system guidance.

• Deliver engaging, effective training – both virtual and in-person – for staff across sales centres.

• Collaborate with our Configuration Consulting Solutions team in Germany to support system alignment.

• Stay current with vendor updates to ensure our offerings and pricing pages are accurate and up to date.

• Work closely with internal teams to identify process gaps and drive improvements.

• High school diploma or equivalent required

• Post-secondary education in a related field is considered an asset

• Minimum of 3 years’ experience with SAP or a similar ERP system

• Training in ERP systems may be considered in combination with relevant experience

• Experience in the high-performance door industry is an asset

• Proficiency in Microsoft Office programs, including Outlook, Excel, and Word

• Strong interpersonal and communication skills—both verbal and written

• Ability to manage multiple tasks, meet deadlines, and adapt to changing priorities with minimal supervision

• Proven problem-solving skills with a customer-first approach

• Highly organized with a proactive, positive, and team-oriented mindset

At Hörmann, our values reflect who we are and how we work – together. They guide every decision we make, every interaction we have, and the way we show up for each other and our customers:

• Respect – #BeKind
  We treat others with empathy, fairness, and understanding – always.

• Teamwork – #StrongerTogether
  We support one another, celebrate wins, and rise to challenges as one united team.

• Passion – #HeartAndSoul
  We bring energy, pride, and purpose to everything we do.

• Courage – #BeBrave
  We speak up, take smart risks, and lead with confidence and integrity.

These values are the heartbeat of our culture and the foundation of our shared success across North America.

Hörmann is a global leader in access solutions, known for delivering high-quality doors and exceptional service across residential, commercial, and industrial markets. At Hörmann North America, we’re growing fast – and building something remarkable together.

We’re proud to be a people-first company where every voice matters. Across all departments and locations, our teams bring passion, expertise, and a shared commitment to doing things the right way. You’ll be joining a collaborative, world-class group of professionals who take pride in their work and support each other’s success.

• Competitive compensation and performance-based incentives

• Comprehensive benefits package including health, dental, vision, and life insurance

• Generous paid time off programs

• Retirement savings plans with company contributions

• Career development and growth opportunities

• A values-driven culture where your ideas are welcomed and your contributions matter

We believe diversity makes us stronger. At Hörmann, we’re committed to fostering an inclusive environment where everyone – regardless of background, identity, or lived experience – feels seen, heard, and empowered to thrive. We’re building a workplace where everyone belongs, and we actively seek diverse voices to help shape our future.

This position offers hybrid work flexibility and can be based out of any of our Canadian locations:

• Surrey, BC

• Kelowna, BC

• Calgary, AB

• Oro-Medonte, ON

You’ll work approximately:

• 50% remote

• 30% in-office

• 20% travel to support in-person training and cross-site collaboration.

If you're excited about making systems smarter, processes stronger, and people more empowered – apply now and help shape the future of Hörmann in North America.

Job Description

Are you the kind of person who thrives on making systems run smoother, solving problems after they become roadblocks, and helping teams work smarter – not harder? If so, this might be the perfect role for you.

As our Sales Center Systems & Process Coordinator, you’ll be the go-to resource for all things systems, processes, and support across our Sectional and HPD sales centres. From fine-tuning ERP tools like SAP and Frontier to helping sales teams stay aligned and efficient, you'll play a critical role in keeping our operations sharp and our people supported. If you love digging into tech, training others, and improving how things are done, you’ll fit right in.

• Support sales support teams across multiple sales centres, driving performance, consistency, and results.

• Manage pricing structures, track margins, and generate actionable sales reports.

• Train staff on online ordering tools and serve as a resource for field questions.

• Process quarterly sales incentives and create new customer accounts.

• Provide customer service support when needed, jumping in to assist teams during peak times.

• Be the go-to contact for Tier 1 application support (particularly SAP and Frontier) resolving issues or escalating as needed.

• Troubleshoot user issues, test upgrades and enhancements, and ensure systems run efficiently.

• Support SAP system transitions by training users, testing functionality, and tracking system performance.

• Maintain and update SOPs, document process changes, and ensure team-wide alignment on workflows.

• Collaborate with systems analysts and developers to deliver improvements and create technical documentation.

• Monitor help desk tickets, track patterns, and support systemic issue resolution.

• Coach lead team members and promote strong, consistent performance across the board.

• Develop and maintain a comprehensive knowledge base of SOPs and system guidance.

• Deliver engaging, effective training – both virtual and in-person – for staff across sales centres.

• Collaborate with our Configuration Consulting Solutions team in Germany to support system alignment.

• Stay current with vendor updates to ensure our offerings and pricing pages are accurate and up to date.

• Work closely with internal teams to identify process gaps and drive improvements.

• High school diploma or equivalent required

• Post-secondary education in a related field is considered an asset

• Minimum of 3 years’ experience with SAP or a similar ERP system

• Training in ERP systems may be considered in combination with relevant experience

• Experience in the high-performance door industry is an asset

• Proficiency in Microsoft Office programs, including Outlook, Excel, and Word

• Strong interpersonal and communication skills—both verbal and written

• Ability to manage multiple tasks, meet deadlines, and adapt to changing priorities with minimal supervision

• Proven problem-solving skills with a customer-first approach

• Highly organized with a proactive, positive, and team-oriented mindset

At Hörmann, our values reflect who we are and how we work – together. They guide every decision we make, every interaction we have, and the way we show up for each other and our customers:

• Respect – #BeKind
  We treat others with empathy, fairness, and understanding – always.

• Teamwork – #StrongerTogether
  We support one another, celebrate wins, and rise to challenges as one united team.

• Passion – #HeartAndSoul
  We bring energy, pride, and purpose to everything we do.

• Courage – #BeBrave
  We speak up, take smart risks, and lead with confidence and integrity.

These values are the heartbeat of our culture and the foundation of our shared success across North America.

Hörmann is a global leader in access solutions, known for delivering high-quality doors and exceptional service across residential, commercial, and industrial markets. At Hörmann North America, we’re growing fast – and building something remarkable together.

We’re proud to be a people-first company where every voice matters. Across all departments and locations, our teams bring passion, expertise, and a shared commitment to doing things the right way. You’ll be joining a collaborative, world-class group of professionals who take pride in their work and support each other’s success.

• Competitive compensation and performance-based incentives

• Comprehensive benefits package including health, dental, vision, and life insurance

• Generous paid time off programs

• Retirement savings plans with company contributions

• Career development and growth opportunities

• A values-driven culture where your ideas are welcomed and your contributions matter

We believe diversity makes us stronger. At Hörmann, we’re committed to fostering an inclusive environment where everyone – regardless of background, identity, or lived experience – feels seen, heard, and empowered to thrive. We’re building a workplace where everyone belongs, and we actively seek diverse voices to help shape our future.

This position offers hybrid work flexibility and can be based out of any of our Canadian locations:

• Surrey, BC

• Kelowna, BC

• Calgary, AB

• Oro-Medonte, ON

You’ll work approximately:

• 50% remote

• 30% in-office

• 20% travel to support in-person training and cross-site collaboration.

If you're excited about making systems smarter, processes stronger, and people more empowered – apply now and help shape the future of Hörmann in North America.

Job Description

Are you the kind of person who thrives on making systems run smoother, solving problems after they become roadblocks, and helping teams work smarter – not harder? If so, this might be the perfect role for you.

As our Sales Center Systems & Process Coordinator, you’ll be the go-to resource for all things systems, processes, and support across our Sectional and HPD sales centres. From fine-tuning ERP tools like SAP and Frontier to helping sales teams stay aligned and efficient, you'll play a critical role in keeping our operations sharp and our people supported. If you love digging into tech, training others, and improving how things are done, you’ll fit right in.

• Support sales support teams across multiple sales centres, driving performance, consistency, and results.

• Manage pricing structures, track margins, and generate actionable sales reports.

• Train staff on online ordering tools and serve as a resource for field questions.

• Process quarterly sales incentives and create new customer accounts.

• Provide customer service support when needed, jumping in to assist teams during peak times.

• Be the go-to contact for Tier 1 application support (particularly SAP and Frontier) resolving issues or escalating as needed.

• Troubleshoot user issues, test upgrades and enhancements, and ensure systems run efficiently.

• Support SAP system transitions by training users, testing functionality, and tracking system performance.

• Maintain and update SOPs, document process changes, and ensure team-wide alignment on workflows.

• Collaborate with systems analysts and developers to deliver improvements and create technical documentation.

• Monitor help desk tickets, track patterns, and support systemic issue resolution.

• Coach lead team members and promote strong, consistent performance across the board.

• Develop and maintain a comprehensive knowledge base of SOPs and system guidance.

• Deliver engaging, effective training – both virtual and in-person – for staff across sales centres.

• Collaborate with our Configuration Consulting Solutions team in Germany to support system alignment.

• Stay current with vendor updates to ensure our offerings and pricing pages are accurate and up to date.

• Work closely with internal teams to identify process gaps and drive improvements.

• High school diploma or equivalent required

• Post-secondary education in a related field is considered an asset

• Minimum of 3 years’ experience with SAP or a similar ERP system

• Training in ERP systems may be considered in combination with relevant experience

• Experience in the high-performance door industry is an asset

• Proficiency in Microsoft Office programs, including Outlook, Excel, and Word

• Strong interpersonal and communication skills—both verbal and written

• Ability to manage multiple tasks, meet deadlines, and adapt to changing priorities with minimal supervision

• Proven problem-solving skills with a customer-first approach

• Highly organized with a proactive, positive, and team-oriented mindset

At Hörmann, our values reflect who we are and how we work – together. They guide every decision we make, every interaction we have, and the way we show up for each other and our customers:

• Respect – #BeKind
  We treat others with empathy, fairness, and understanding – always.

• Teamwork – #StrongerTogether
  We support one another, celebrate wins, and rise to challenges as one united team.

• Passion – #HeartAndSoul
  We bring energy, pride, and purpose to everything we do.

• Courage – #BeBrave
  We speak up, take smart risks, and lead with confidence and integrity.

These values are the heartbeat of our culture and the foundation of our shared success across North America.

Hörmann is a global leader in access solutions, known for delivering high-quality doors and exceptional service across residential, commercial, and industrial markets. At Hörmann North America, we’re growing fast – and building something remarkable together.

We’re proud to be a people-first company where every voice matters. Across all departments and locations, our teams bring passion, expertise, and a shared commitment to doing things the right way. You’ll be joining a collaborative, world-class group of professionals who take pride in their work and support each other’s success.

• Competitive compensation and performance-based incentives

• Comprehensive benefits package including health, dental, vision, and life insurance

• Generous paid time off programs

• Retirement savings plans with company contributions

• Career development and growth opportunities

• A values-driven culture where your ideas are welcomed and your contributions matter

We believe diversity makes us stronger. At Hörmann, we’re committed to fostering an inclusive environment where everyone – regardless of background, identity, or lived experience – feels seen, heard, and empowered to thrive. We’re building a workplace where everyone belongs, and we actively seek diverse voices to help shape our future.

This position offers hybrid work flexibility and can be based out of any of our Canadian locations:

• Surrey, BC

• Kelowna, BC

• Calgary, AB

• Oro-Medonte, ON

You’ll work approximately:

• 50% remote

• 30% in-office

• 20% travel to support in-person training and cross-site collaboration.

If you're excited about making systems smarter, processes stronger, and people more empowered – apply now and help shape the future of Hörmann in North America.

Job Description

GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 32 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences

This role will be providing technical support to internal clients by addressing incoming queries and issues related to servers and systems, software, and hardware either in person or over the phone.

· Providing technical support to internal and external clients, including problem determination, resolution, and escalation as per the ITSM process

· Assisting customers to diagnose technical issues related to Windows, network, application services, and peripherals

· Documenting all incidents, outages, status, and resolutions in accordance with IT (Information Technology) Service Desk procedures

· Resolving and tracking incidents with network, servers, Windows/Linux OS, application services, and peripherals in accordance with IT Service Desk procedures

· Proactively utilizing IT resources to remain current with technology used in the company IT environment

· Deployment, planning, monitoring, data collection and analysis in customer environments

· Work independently with partner/vendor technical/sales teams to ensure hardware and software resources are available for the projects or users for the successful execution of projects

· Diagnose and trouble shoot desktop, laptop, and peripheral hardware devices

· Performing security administration functions for user access, data access, and remote access

· Issuing timely, accurate, and professional notifications regarding incidents impacting the user community or targeted service consumer

· Proactively managing high severity and priority incidents from identification to resolution

· Collaborating with internal/external IT resources to identify problems and restore services

· Contribute to the business process improvement projects

· Completing other duties or tasks as assigned

· Manage O365 environment for Internal users

· Managing JAMF Environment for internal Mac’s

· Strong verbal communication skills and excellent technical writing skills

· Customer service attitude, be prompt and responsive, be kind and understanding, be proactive and creative

· Dedicated team player and enjoys working in a fast-paced team atmosphere

· Ability to manage multiple priorities, commitments, and projects

· Must be able to develop content, and independently document features for target audiences

· Ability to think logically about issues and find efficient resolutions

What you'll get:

Competitive salary

Health benefits (medical, vision, dental)

Life insurance

Pension plan

Professional development

Amazing company culture

Free parking

Gym on-site

Join a team of professionals led by a diverse set of leaders from across the industry.

GlassHouse Systems commitment:

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that values diversity at our company and encourages all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

GlassHouse Systems will accommodate individuals with disabilities through each stage of the recruitment process. Please advise us of any needs when your interview is booked and we will do our best to meet your needs.

Please note that all candidates have to be legally eligible to work in Canada.

Any offer of employment will be conditional upon a criminal record check.

GlassHouse Systems thanks all candidates for their interest, however only those selected to continue in the process will be contacted.

· Bachelor’s degree in information technology or similar discipline

· 3+ years’ experience in an enterprise IT environment and hands-on experience with large scale enterprise IT rollouts

· Located in Greater Toronto Area, and eligible for Protected B clearance

· Experience in Mac Support and Administration - JAMF

· Experience in Microsoft Administration - O365, Active Directory, Teams, SharePoint, Power Automate, Intune

· Demonstrated ability to understand complex IT systems with sufficient depth to troubleshoot highly technical and time sensitive issues

· Experience in ITSM process – incident, change and problem management

· Strong analytical skills

· Ability to present complex concepts in a clear, concise manner

· Some travel is required for this position

Nice to have:

· Entry level Support/Microsoft/networking certificates such as MS-900, Network + and A+ from CompTIA

· JAMF Certifications

· Some experience with programming & scripting languages (PowerShell, Python)

· Knowledge with public cloud platforms like Azure

· Experience in ITSM ticketing tool – Service Now

English

Work must be completed at the physical location. There is no option to work remotely.

Job Description

Summary The Technical Support Analyst is responsible for providing front-line technical support to all XTL users. Success in this role requires responding promptly to support tickets and minimizing business disruptions. When a request exceeds their scope, the analyst must escalate the issue to an appropriate IT subject matter expert. Participation in after-hours support is also required.
Beyond end-user support, this role includes responsibility for the daily maintenance and upkeep of XTL’s IT systems and network infrastructure. It requires a proactive, solutions-driven mindset to identify and resolve issues before they impact business operations.Key Responsibilities 1. End-User Support

• Ensure users can effectively perform their roles using the IT tools provided.
• Deliver support with a friendly, respectful, and solution-oriented attitude.
• Actively follow up on open cases to ensure resolution.
• Provide basic training on XTL systems and software (e.g., email, phones).

• Maintain user credentials and profiles within XTL systems.
• Enforce IT security protocols and compliance standards.

• Continuously seek improvements in IT processes and service delivery.
• Ensure optimal functioning of IT infrastructure and systems, including servers, networks, workstations, mobile devices, printers, and business applications.
• Proactively identify and resolve technical issues, escalating when necessary.
• Monitor system backups and perform data recovery as needed.
• Deploy IT equipment and software to end users.
• Document solutions and contribute to the IT knowledge base.
• Maintain a clean and organized IT environment.

• Microsoft Active Directory
• Microsoft 365
• Microsoft Windows Server
• VMware
• Windows 10/11 and macOS
• iPhone and Android mobile device support
• Microsoft SQL Server
• VoIP systems

• Strong customer service mindset with a focus on user satisfaction.
• Positive, respectful, and team-oriented attitude.
• Proactive and resourceful problem solver.
• Self-motivated with the ability to manage priorities and meet deadlines with minimal supervision.

For more information, please contact Purnima at ext. 9054

You’ll find your place at XTL!

To learn more about our job opportunities, visit our website: is an equal opportunity employer and embraces workplace diversity. All applications are considered equally regardless of whether they are submitted by a woman, a man, a member of a visible minority, an Indigenous person, or a person with a disability. Masculine terms are used solely for simplification.

We encourage all interested individuals to apply, but only those selected for an interview will be contacted.

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