134 Systems Supervisor jobs in Canada

Job Description

Job Description

True North Salmon, a division of Cooke Aquaculture Inc., a dynamic and growing east coast family company, with Platinum Member status in the Canada’s Best Managed Companies Program has an opportunity for a highly motivated individual to join the Company’s Production Team based out of our facility located in St. George, NB.

Cooke is a global seafood company with operations in North America, Europe, and South America. Our company’s success is driven by our dynamic, highly-skilled and innovative management team, supported by dedicated employees who live in coastal communities and contribute to the local area’s economy and sense of community.

The Role

We are searching for a Production Systems Supervisor to join our team of professionals. This is a Monday to Friday day shift position. Reporting to the Production Systems Manager, the successful candidate will:

• Overseeing Production Systems.
• Coordinating Maintenance and Upgrades.
• System Optimization and Automation.
• Software Development.
• Managing Technology Integration.
• Training and Development.
• Have excellent people management and communication skills.
• Possess a high attention to detail and quality, time management and organizational skills, and the ability to meet cost and schedule requirements.
• Will be required to work some weekends, and be on call.

The ideal candidate will have experience in a deadline driven, fast paced environment and should possess a Bachelor's degree in Computer Sciences , and a minimum of 3-5 years supervisory experience. Experience and/or training in production will be considered asset.

Salary commensurate with experience which includes a competitive health and dental benefit package.

The Opportunity

The role description is just one part of the story. This is an opportunity to grow, to stretch, to work within the parameters of the role but stretch to your fullest potential. We are a team that counts performance, we reward contribution, and we recognize talent. It is about being at the center of the fastest growing company in Atlantic Canada and knowing you are part of that growth. The ability to bring your passion for learning, desire for growth, and energy for moving your career forward is what we offer.

The Why

Why Cooke? Simple - because we are a company that rewards initiative, resourcefulness and work ethic. We will champion your growth and provide you with the platform to create your path, your career, and your future.

We thank all candidates for their interest, however, only those selected for interviews will be contacted.

#cooke-dnp

**Primary Job Posting Location:**
Caledon, Ontario Canada
**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowu2014people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
The Buildings and Systems Engineering (BaSE) Supervisor is responsible for protecting UPS assetsu2014including buildings, equipment, and groundsu2014while ensuring full compliance with environmental, safety, and labor regulations. This role oversees facility maintenance, conveyor system reliability, and housekeeping operations. The position also involves managing construction projects and leading a team of unionized and non-unionized employees.
The ideal candidate will bring technical expertise, regulatory knowledge, and a proactive approach to supporting operations in a fast-paced, automated environment.
**Job Type:**
Full-time, Permanent
**Work Location:**
12424 Dixie Rd, Caledon, ON L7C 2L8, Canada
**Workdays:**
Monday to Friday
**Shift Hours:**
10:00 AM to 6:00 PM
**Key Responsibilities:**
**Facility Maintenance & Compliance:**
Oversee maintenance, housekeeping, and labor compliance across automated hub
Ensure adherence to UPS Hazardous Materials Procedures and international/national regulations for transporting regulated goods (e.g., hazardous materials, tobacco, alcohol)
Conduct audits, facilitate Corrective Action Plans (CAPs), and deliver employee training on compliance requirements
Ensure regularly scheduled maintenance is completed timely and effectively, and ensure all deficiencies are corrected
Oversee invoicing and manage costs for planned and emergency maintenance
**Environmental & Safety Compliance:**
Monitor district-level environmental and safety compliance for the automated hub
Review facility regulations, perform audits, and analyze trends to address compliance issues
**Conveyor Reliability:**
Manage mechanic dispatch for scheduled maintenance as well as emergency repairs
Maintain an accurate record of the facilities inventory through CMMS
Provide hands-on and remote support for conveyor or equipment-related breakdowns and issues that arise during operations.
Generate reports outlining overall system effectiveness and reliability
**Technical Support:**
Provide guidance to Plant Engineering Information Systems (PEIS) personnel and users.
Maintain and update documentation for UPS building standards and specifications.
**Construction Project Management:**
Manage low to moderately complex construction projects, such as conveyor installations and facility modifications.
Ensure projects adhere to contract documentation, timelines, and cost control measures.
Provide drafting and web support services for construction documentation.
**Qualifications:**
Must possess a Bacheloru2019s degree in Engineering.
Knowledge of facility maintenance and conveyor systems.
Familiarity with hazardous materials procedures and regulatory compliance.
Proficiency in software and hardware development and deployment.
Experience managing construction projects and ensuring adherence to timelines and budgets.
Strong analytical, organizational, and communication skills.
Exposure to/Understanding of Automation in some regards, preferably in relation to conveyance, sortation, and building systems
**Additional Skills:**
Ability to oversee multiple projects simultaneously in a dynamic environment.
Knowledge of environmental and safety regulations at the district level.
Experience with drafting, designing layouts, and maintaining technical documentation.
UPS is a diverse and equal opportunity employer.
Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.
If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

**Primary Job Posting Location:**
Caledon, Ontario Canada
**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowu2014people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
The Buildings and Systems Engineering (BaSE) Supervisor is responsible for protecting UPS assetsu2014including buildings, equipment, and groundsu2014while ensuring full compliance with environmental, safety, and labor regulations. This role oversees facility maintenance, conveyor system reliability, and housekeeping operations. The position also involves managing construction projects and leading a team of unionized and non-unionized employees.
The ideal candidate will bring technical expertise, regulatory knowledge, and a proactive approach to supporting operations in a fast-paced, automated environment.
**Job Type:**
Full-time, Permanent
**Work Location:**
12424 Dixie Rd, Caledon, ON L7C 2L8, Canada
**Workdays:**
Monday to Friday
**Shift Hours:**
10:00 AM to 6:00 PM
**Key Responsibilities:**
**Facility Maintenance & Compliance:**
Oversee maintenance, housekeeping, and labor compliance across automated hub
Ensure adherence to UPS Hazardous Materials Procedures and international/national regulations for transporting regulated goods (e.g., hazardous materials, tobacco, alcohol)
Conduct audits, facilitate Corrective Action Plans (CAPs), and deliver employee training on compliance requirements
Ensure regularly scheduled maintenance is completed timely and effectively, and ensure all deficiencies are corrected
Oversee invoicing and manage costs for planned and emergency maintenance
**Environmental & Safety Compliance:**
Monitor district-level environmental and safety compliance for the automated hub
Review facility regulations, perform audits, and analyze trends to address compliance issues
**Conveyor Reliability:**
Manage mechanic dispatch for scheduled maintenance as well as emergency repairs
Maintain an accurate record of the facilities inventory through CMMS
Provide hands-on and remote support for conveyor or equipment-related breakdowns and issues that arise during operations.
Generate reports outlining overall system effectiveness and reliability
**Technical Support:**
Provide guidance to Plant Engineering Information Systems (PEIS) personnel and users.
Maintain and update documentation for UPS building standards and specifications.
**Construction Project Management:**
Manage low to moderately complex construction projects, such as conveyor installations and facility modifications.
Ensure projects adhere to contract documentation, timelines, and cost control measures.
Provide drafting and web support services for construction documentation.
**Qualifications:**
Must possess a Bacheloru2019s degree in Engineering.
Knowledge of facility maintenance and conveyor systems.
Familiarity with hazardous materials procedures and regulatory compliance.
Proficiency in software and hardware development and deployment.
Experience managing construction projects and ensuring adherence to timelines and budgets.
Strong analytical, organizational, and communication skills.
Exposure to/Understanding of Automation in some regards, preferably in relation to conveyance, sortation, and building systems
**Additional Skills:**
Ability to oversee multiple projects simultaneously in a dynamic environment.
Knowledge of environmental and safety regulations at the district level.
Experience with drafting, designing layouts, and maintaining technical documentation.
UPS is a diverse and equal opportunity employer.
Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.
If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

**Primary Job Posting Location:**
Caledon, Ontario Canada
**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
The Buildings and Systems Engineering (BaSE) Supervisor is responsible for protecting UPS assets-including buildings, equipment, and grounds-while ensuring full compliance with environmental, safety, and labor regulations. This role oversees facility maintenance, conveyor system reliability, and housekeeping operations. The position also involves managing construction projects and leading a team of unionized and non-unionized employees.
The ideal candidate will bring technical expertise, regulatory knowledge, and a proactive approach to supporting operations in a fast-paced, automated environment.
**Job Type:** Full-time, Permanent
**Work Location:** 12424 Dixie Rd, Caledon, ON L7C 2L8, Canada
**Workdays:** Monday to Friday
**Shift Hours:** 10:00 AM to 6:00 PM
**Key Responsibilities:**
**Facility Maintenance & Compliance:**
+ Oversee maintenance, housekeeping, and labor compliance across automated hub
+ Ensure adherence to UPS Hazardous Materials Procedures and international/national regulations for transporting regulated goods (e.g., hazardous materials, tobacco, alcohol)
+ Conduct audits, facilitate Corrective Action Plans (CAPs), and deliver employee training on compliance requirements
+ Ensure regularly scheduled maintenance is completed timely and effectively, and ensure all deficiencies are corrected
+ Oversee invoicing and manage costs for planned and emergency maintenance
**Environmental & Safety Compliance:**
+ Monitor district-level environmental and safety compliance for the automated hub
+ Review facility regulations, perform audits, and analyze trends to address compliance issues
**Conveyor Reliability:**
+ Manage mechanic dispatch for scheduled maintenance as well as emergency repairs
+ Maintain an accurate record of the facilities inventory through CMMS
+ Provide hands-on and remote support for conveyor or equipment-related breakdowns and issues that arise during operations.
+ Generate reports outlining overall system effectiveness and reliability
**Technical Support:**
+ Provide guidance to Plant Engineering Information Systems (PEIS) personnel and users.
+ Maintain and update documentation for UPS building standards and specifications.
**Construction Project Management:**
+ Manage low to moderately complex construction projects, such as conveyor installations and facility modifications.
+ Ensure projects adhere to contract documentation, timelines, and cost control measures.
+ Provide drafting and web support services for construction documentation.
**Qualifications:**
+ Must possess a Bachelor's degree in Engineering.
+ Knowledge of facility maintenance and conveyor systems.
+ Familiarity with hazardous materials procedures and regulatory compliance.
+ Proficiency in software and hardware development and deployment.
+ Experience managing construction projects and ensuring adherence to timelines and budgets.
+ Strong analytical, organizational, and communication skills.
+ Exposure to/Understanding of Automation in some regards, preferably in relation to conveyance, sortation, and building systems
**Additional Skills:**
+ Ability to oversee multiple projects simultaneously in a dynamic environment.
+ Knowledge of environmental and safety regulations at the district level.
+ Experience with drafting, designing layouts, and maintaining technical documentation.
UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

Job Description

Job Description

GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 32 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences

This role will be providing technical support to internal clients by addressing incoming queries and issues related to servers and systems, software, and hardware either in person or over the phone.

Responsibilities:

· Providing technical support to internal and external clients, including problem determination, resolution, and escalation as per the ITSM process

· Assisting customers to diagnose technical issues related to Windows, network, application services, and peripherals

· Documenting all incidents, outages, status, and resolutions in accordance with IT (Information Technology) Service Desk procedures

· Resolving and tracking incidents with network, servers, Windows/Linux OS, application services, and peripherals in accordance with IT Service Desk procedures

· Proactively utilizing IT resources to remain current with technology used in the company IT environment

· Deployment, planning, monitoring, data collection and analysis in customer environments

· Work independently with partner/vendor technical/sales teams to ensure hardware and software resources are available for the projects or users for the successful execution of projects

· Diagnose and trouble shoot desktop, laptop, and peripheral hardware devices

· Performing security administration functions for user access, data access, and remote access

· Issuing timely, accurate, and professional notifications regarding incidents impacting the user community or targeted service consumer

· Proactively managing high severity and priority incidents from identification to resolution

· Collaborating with internal/external IT resources to identify problems and restore services

· Contribute to the business process improvement projects

· Completing other duties or tasks as assigned

· Manage O365 environment for Internal users

· Managing JAMF Environment for internal Mac’s

Personal attributes:

· Strong verbal communication skills and excellent technical writing skills

· Customer service attitude, be prompt and responsive, be kind and understanding, be proactive and creative

· Dedicated team player and enjoys working in a fast-paced team atmosphere

· Ability to manage multiple priorities, commitments, and projects

· Must be able to develop content, and independently document features for target audiences

· Ability to think logically about issues and find efficient resolutions

Disclaimer:

What you'll get:

Competitive salary

Health benefits (medical, vision, dental)

Life insurance

Pension plan

Professional development

Amazing company culture

Free parking

Gym on-site

Join a team of professionals led by a diverse set of leaders from across the industry.

GlassHouse Systems commitment:

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that values diversity at our company and encourages all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

GlassHouse Systems will accommodate individuals with disabilities through each stage of the recruitment process. Please advise us of any needs when your interview is booked and we will do our best to meet your needs.

Please note that all candidates have to be legally eligible to work in Canada.

Any offer of employment will be conditional upon a criminal record check.

GlassHouse Systems thanks all candidates for their interest, however only those selected to continue in the process will be contacted.

Requirements:

· Bachelor’s degree in information technology or similar discipline

· 3+ years’ experience in an enterprise IT environment and hands-on experience with large scale enterprise IT rollouts

· Located in Greater Toronto Area, and eligible for Protected B clearance

· Experience in Mac Support and Administration - JAMF

· Experience in Microsoft Administration - O365, Active Directory, Teams, SharePoint, Power Automate, Intune

· Demonstrated ability to understand complex IT systems with sufficient depth to troubleshoot highly technical and time sensitive issues

· Experience in ITSM process – incident, change and problem management

· Strong analytical skills

· Ability to present complex concepts in a clear, concise manner

· Some travel is required for this position

Nice to have:

· Entry level Support/Microsoft/networking certificates such as MS-900, Network + and A+ from CompTIA

· JAMF Certifications

· Some experience with programming & scripting languages (PowerShell, Python)

· Knowledge with public cloud platforms like Azure

· Experience in ITSM ticketing tool – Service Now

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
Response and Resolution
+ Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Performs in-depth product troubleshooting and remediation when needed.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
**Readiness**
+ Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.
**Product/Process Improvement**
+ Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
+ Identifies potential defects and escalates to more senior engineers to resolve.
+ Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
+ Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
+ Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
**Other:**
+ Embody our culture and values
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
+ OR 3+ years of technical support, technical consulting experience, or information technology experience.
**CyberDefender Mindset** : A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats-shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security.
**Other Requirements**
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
**Additional or Preferred Qualifications:**
+ CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
+ 3+ years of experience providing support for enterprise level premier customers.
+ 2+ years of experience with Exchange or Office 365 (Exchange Online).
+ Familiarity with Microsoft Defender for Office 365 features - including Safe Links, Safe Attachments, and quarantine policies - is considered an asset.
+ An understanding of mail flow, anti-spam policies, and the ability to interpret message headers to investigate spam or phish messages will be beneficial in this role.
Technical Support Engineering IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $130,900 per year.
Find additional pay information here:
will accept applications for the role until Oct 11, 2025.
#CES #CSS #SCIM #CyberDefender
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Product/Process Improvement**
+ Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
+ Identifies potential defects and escalates to more senior engineers to resolve.
+ Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
+ Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
+ Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
**Readiness**
+ Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.
**Response and Resolution**
+ Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Performs in-depth product troubleshooting and remediation when needed.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
**Other**
+ Embody our Culture ( and Values ( qualifications**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience.
**Other requirements:** Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
**Additional or preferred qualifications**
+ Microsoft Technology Certifications
+ CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
+ Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
+ Ability to effectively communicate with customer managers and executives on technical and business issues.
+ 3+ years of experience providing support for enterprise level premier customers.
+ Working knowledge of Purview Compliance (eDiscovery, Auditing, Data Loss Prevention (DLP), Secure Labels, etc.).
+ 2+ years of experience with Exchange or Office 365 (Exchange Online and Purview Compliance).
Technical Support Engineering IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $130,900 per year.
Find additional pay information here: will accept applications and processes offers for these roles on an ongoing basis.
#CES #CSS #SCIM #CyberDefender
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Product/Process Improvement**
+ Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
+ Identifies potential defects and escalates to more senior engineers to resolve.
+ Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
+ Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
+ Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
**Readiness**
+ Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.
**Response and Resolution**
+ Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Performs in-depth product troubleshooting and remediation when needed.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
**Other**
+ Embody our Culture ( and Values ( qualifications**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience.
**Other requirements:** Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
**Additional or preferred qualifications**
+ Microsoft Technology Certifications
+ CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
+ Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
+ Ability to effectively communicate with customer managers and executives on technical and business issues.
+ 3+ years of experience providing support for enterprise level premier customers.
+ Working knowledge of Purview Compliance (eDiscovery, Auditing, Data Loss Prevention (DLP), Secure Labels, etc.).
+ 2+ years of experience with Exchange or Office 365 (Exchange Online and Purview Compliance).
Technical Support Engineering IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $130,900 per year.
Find additional pay information here: will accept applications and processes offers for these roles on an ongoing basis.
#CES #CSS #SCIM #CyberDefender
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Job Description

Job Description

We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.

You Have:

• Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
• Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
• Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
• Solid track record of troubleshooting and resolving complex technical issues

Bonus points if you have:

• Experience with Exchange Administration (or any other email collaboration platform)
• Experience using PowerShell for automation, implementation, and data extraction
• Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
• Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
• Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
• Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis

Perks:

• Competitive Salary!
• Health and dental benefits
• Plenty of vacation time
• Opportunity for career progression
• Completely remote work!

If this role sounds like something you might be interested in, please click apply!