57 Systems Supervisor jobs in Canada
Production Systems Supervisor
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Job Description
True North Salmon, a division of Cooke Aquaculture Inc., a dynamic and growing east coast family company, with Platinum Member status in the Canada’s Best Managed Companies Program has an opportunity for a highly motivated individual to join the Company’s Production Team based out of our facility located in St. George, NB.
Cooke is a global seafood company with operations in North America, Europe, and South America. Our company’s success is driven by our dynamic, highly-skilled and innovative management team, supported by dedicated employees who live in coastal communities and contribute to the local area’s economy and sense of community.
The Role
We are searching for a Production Systems Supervisor to join our team of professionals. This is a Monday to Friday day shift position. Reporting to the Production Systems Manager, the successful candidate will:
- Overseeing Production Systems.
- Coordinating Maintenance and Upgrades.
- System Optimization and Automation.
- Software Development.
- Managing Technology Integration.
- Training and Development.
- Have excellent people management and communication skills.
- Possess a high attention to detail and quality, time management and organizational skills, and the ability to meet cost and schedule requirements.
- Will be required to work some weekends, and be on call.
The ideal candidate will have experience in a deadline driven, fast paced environment and should possess a Bachelor's degree in Computer Sciences , and a minimum of 3-5 years supervisory experience. Experience and/or training in production will be considered asset.
Salary commensurate with experience which includes a competitive health and dental benefit package.
The Opportunity
The role description is just one part of the story. This is an opportunity to grow, to stretch, to work within the parameters of the role but stretch to your fullest potential. We are a team that counts performance, we reward contribution, and we recognize talent. It is about being at the center of the fastest growing company in Atlantic Canada and knowing you are part of that growth. The ability to bring your passion for learning, desire for growth, and energy for moving your career forward is what we offer.
The Why
Why Cooke? Simple - because we are a company that rewards initiative, resourcefulness and work ethic. We will champion your growth and provide you with the platform to create your path, your career, and your future.
We thank all candidates for their interest, however, only those selected for interviews will be contacted.
Production Systems Supervisor
Posted today
Job Viewed
Job Description
Job Description
True North Salmon, a division of Cooke Aquaculture Inc., a dynamic and growing east coast family company, with Platinum Member status in the Canada’s Best Managed Companies Program has an opportunity for a highly motivated individual to join the Company’s Production Team based out of our facility located in St. George, NB.
Cooke is a global seafood company with operations in North America, Europe, and South America. Our company’s success is driven by our dynamic, highly-skilled and innovative management team, supported by dedicated employees who live in coastal communities and contribute to the local area’s economy and sense of community.
The Role
We are searching for a Production Systems Supervisor to join our team of professionals. This is a Monday to Friday day shift position. Reporting to the Production Systems Manager, the successful candidate will:
- Overseeing Production Systems.
- Coordinating Maintenance and Upgrades.
- System Optimization and Automation.
- Software Development.
- Managing Technology Integration.
- Training and Development.
- Have excellent people management and communication skills.
- Possess a high attention to detail and quality, time management and organizational skills, and the ability to meet cost and schedule requirements.
- Will be required to work some weekends, and be on call.
cooke-dnp
The ideal candidate will have experience in a deadline driven, fast paced environment and should possess a Bachelor's degree in Computer Sciences , and a minimum of 3-5 years supervisory experience. Experience and/or training in production will be considered asset.
Salary commensurate with experience which includes a competitive health and dental benefit package.
The Opportunity
The role description is just one part of the story. This is an opportunity to grow, to stretch, to work within the parameters of the role but stretch to your fullest potential. We are a team that counts performance, we reward contribution, and we recognize talent. It is about being at the center of the fastest growing company in Atlantic Canada and knowing you are part of that growth. The ability to bring your passion for learning, desire for growth, and energy for moving your career forward is what we offer.
The Why
Why Cooke? Simple - because we are a company that rewards initiative, resourcefulness and work ethic. We will champion your growth and provide you with the platform to create your path, your career, and your future.
We thank all candidates for their interest, however, only those selected for interviews will be contacted.
Exterior Insulated Finish Systems Supervisor
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Job Description
Salary:
Join Our Team as an Exterior Insulated Finish Systems Supervisor
We are currently seeking an experiencedEIFS Supervisorto lead and support our team of plasterers. This leadership role is ideal for professionals who not only have extensive hands-on EIFS experience but also demonstrate strong leadership, communication, and organizational skills.
At our company,Trust, Humility, Pride in Our Work, and We Step Upare the cornerstones of everything we do. If you live by these values and are ready to lead by example, wed love to connect with you.
What Youll Be Doing:
- Lead and supervise a team of EIFS Plasterers on-site
- Coordinate daily work plans and delegate tasks to meet project timelines
- Ensure proper installation of EIFS systems including air barriers, foam insulation, base coats, mesh, decorative accents and finish coats
- Conduct quality checks to ensure work meets company standards and project specifications
- Train and mentor crew members in proper techniques, safety, and job site conduct
- Maintain clear communication with project managers, clients, and crew
- Ensure safe work practices and compliance with health and safety regulations
- Troubleshoot issues and provide hands-on support when needed
- Track and report daily progress, crew attendance, and material usage
- Ensure proper installation of scaffolding systems and safety components
- Read and follow scaffolding engineer drawings and EIFS site drawings
Work Environment:
- On-site supervision at various construction locations
- Work conditions include working at heights, outdoors, and in hot and cold environments
- Be available to work away from home as needed as our work covers the maritime provinces
Requirements:
Experience:
- 5+ years of hands-on EIFS, stucco, or plastering experience
- 2+ years of supervisory or crew lead experience in a construction or trade environment
- 2+ years in scaffolding experience
Certifications:
- WHMIS Certificate (required)
- Fall Protection, First Aid, or other relevant safety certifications considered assets
- Class 5 Canadian drivers licence
Physical Capabilities:
- Able to lift up to 35kg(75lbs)
- Frequent bending, kneeling, crouching, and standing for extended periods
- Strong manual dexterity and physical stamina
- Repetitive movement for long hours
Tools/Equipment:
- Must bring own steel-toed safety boots
- Must be own EIFS tools and accessories
Who Were Looking For:
The ideal candidate will:
- Promote and uphold our core values:Trust, Humility, Pride in Our Work, and We Step Up
- Set the tone for a safe, productive, and respectful work environment
- Show confidence in directing a team while remaining approachable and supportive
- Be dependable, self-motivated, and solution-oriented
- Have excellent communication and time management skills
- Demonstrate strong attention to detail and ensure crew members maintain high-quality Work
Why Join Us?
- Leadership Opportunity: Take charge of a skilled team and make a visible impact
- Supportive Environment: Join a company that values collaboration, mentorship, and respect
- Career Development: We support your continued professional growth and offer room to advance
- Competitive Compensation: Wage based on experience, with a benefits package after probationary period
Job Type: Full-time
Pay: $36.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Extended health care
Work Location: In person
Technical Support
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Job Description
GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 32 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences
This role will be providing technical support to internal clients by addressing incoming queries and issues related to servers and systems, software, and hardware either in person or over the phone.
Responsibilities:
· Providing technical support to internal and external clients, including problem determination, resolution, and escalation as per the ITSM process
· Assisting customers to diagnose technical issues related to Windows, network, application services, and peripherals
· Documenting all incidents, outages, status, and resolutions in accordance with IT (Information Technology) Service Desk procedures
· Resolving and tracking incidents with network, servers, Windows/Linux OS, application services, and peripherals in accordance with IT Service Desk procedures
· Proactively utilizing IT resources to remain current with technology used in the company IT environment
· Deployment, planning, monitoring, data collection and analysis in customer environments
· Work independently with partner/vendor technical/sales teams to ensure hardware and software resources are available for the projects or users for the successful execution of projects
· Diagnose and trouble shoot desktop, laptop, and peripheral hardware devices
· Performing security administration functions for user access, data access, and remote access
· Issuing timely, accurate, and professional notifications regarding incidents impacting the user community or targeted service consumer
· Proactively managing high severity and priority incidents from identification to resolution
· Collaborating with internal/external IT resources to identify problems and restore services
· Contribute to the business process improvement projects
· Completing other duties or tasks as assigned
· Manage O365 environment for Internal users
· Managing JAMF Environment for internal Mac’s
Personal attributes:
· Strong verbal communication skills and excellent technical writing skills
· Customer service attitude, be prompt and responsive, be kind and understanding, be proactive and creative
· Dedicated team player and enjoys working in a fast-paced team atmosphere
· Ability to manage multiple priorities, commitments, and projects
· Must be able to develop content, and independently document features for target audiences
· Ability to think logically about issues and find efficient resolutions
Disclaimer:
What you'll get:
Competitive salary
Health benefits (medical, vision, dental)
Life insurance
Pension plan
Professional development
Amazing company culture
Free parking
Gym on-site
Join a team of professionals led by a diverse set of leaders from across the industry.
GlassHouse Systems commitment:
We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that values diversity at our company and encourages all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
GlassHouse Systems will accommodate individuals with disabilities through each stage of the recruitment process. Please advise us of any needs when your interview is booked and we will do our best to meet your needs.
Please note that all candidates have to be legally eligible to work in Canada.
Any offer of employment will be conditional upon a criminal record check.
GlassHouse Systems thanks all candidates for their interest, however only those selected to continue in the process will be contacted.
Requirements:
· Bachelor’s degree in information technology or similar discipline
· 3+ years’ experience in an enterprise IT environment and hands-on experience with large scale enterprise IT rollouts
· Located in Greater Toronto Area, and eligible for Protected B clearance
· Experience in Mac Support and Administration - JAMF
· Experience in Microsoft Administration - O365, Active Directory, Teams, SharePoint, Power Automate, Intune
· Demonstrated ability to understand complex IT systems with sufficient depth to troubleshoot highly technical and time sensitive issues
· Experience in ITSM process – incident, change and problem management
· Strong analytical skills
· Ability to present complex concepts in a clear, concise manner
· Some travel is required for this position
Nice to have:
· Entry level Support/Microsoft/networking certificates such as MS-900, Network + and A+ from CompTIA
· JAMF Certifications
· Some experience with programming & scripting languages (PowerShell, Python)
· Knowledge with public cloud platforms like Azure
· Experience in ITSM ticketing tool – Service Now
Buildings and Systems Engineering- Supervisor
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Caledon, Ontario Canada
**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowu2014people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
The Buildings and Systems Engineering (BaSE) Supervisor is responsible for protecting UPS assetsu2014including buildings, equipment, and groundsu2014while ensuring full compliance with environmental, safety, and labor regulations. This role oversees facility maintenance, conveyor system reliability, and housekeeping operations. The position also involves managing construction projects and leading a team of unionized and non-unionized employees.
The ideal candidate will bring technical expertise, regulatory knowledge, and a proactive approach to supporting operations in a fast-paced, automated environment.
**Job Type:**
Full-time, Permanent
**Work Location:**
12424 Dixie Rd, Caledon, ON L7C 2L8, Canada
**Workdays:**
Monday to Friday
**Shift Hours:**
10:00 AM to 6:00 PM
**Key Responsibilities:**
**Facility Maintenance & Compliance:**
Oversee maintenance, housekeeping, and labor compliance across automated hub
Ensure adherence to UPS Hazardous Materials Procedures and international/national regulations for transporting regulated goods (e.g., hazardous materials, tobacco, alcohol)
Conduct audits, facilitate Corrective Action Plans (CAPs), and deliver employee training on compliance requirements
Ensure regularly scheduled maintenance is completed timely and effectively, and ensure all deficiencies are corrected
Oversee invoicing and manage costs for planned and emergency maintenance
**Environmental & Safety Compliance:**
Monitor district-level environmental and safety compliance for the automated hub
Review facility regulations, perform audits, and analyze trends to address compliance issues
**Conveyor Reliability:**
Manage mechanic dispatch for scheduled maintenance as well as emergency repairs
Maintain an accurate record of the facilities inventory through CMMS
Provide hands-on and remote support for conveyor or equipment-related breakdowns and issues that arise during operations.
Generate reports outlining overall system effectiveness and reliability
**Technical Support:**
Provide guidance to Plant Engineering Information Systems (PEIS) personnel and users.
Maintain and update documentation for UPS building standards and specifications.
**Construction Project Management:**
Manage low to moderately complex construction projects, such as conveyor installations and facility modifications.
Ensure projects adhere to contract documentation, timelines, and cost control measures.
Provide drafting and web support services for construction documentation.
**Qualifications:**
Must possess a Bacheloru2019s degree in Engineering.
Knowledge of facility maintenance and conveyor systems.
Familiarity with hazardous materials procedures and regulatory compliance.
Proficiency in software and hardware development and deployment.
Experience managing construction projects and ensuring adherence to timelines and budgets.
Strong analytical, organizational, and communication skills.
Exposure to/Understanding of Automation in some regards, preferably in relation to conveyance, sortation, and building systems
**Additional Skills:**
Ability to oversee multiple projects simultaneously in a dynamic environment.
Knowledge of environmental and safety regulations at the district level.
Experience with drafting, designing layouts, and maintaining technical documentation.
UPS is a diverse and equal opportunity employer.
Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.
If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.
Manager, Technical Support
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Are you a strategic leader with a passion for technical support and customer satisfaction? We’re looking for a Manager, Technical Support to lead our distributed team across Western Canada. Based in Edmonton, you’ll oversee customer-facing and Level 1 application support, drive operational excellence, and foster a culture of continuous improvement.
# **Main Responsibilities**
- Lead and manage a high-performing technical support team.
- Recruit, train, and mentor staff, promoting professional growth.
- Organize support schedules and ensure SLA compliance.
- Analyze support metrics and manage KPIs.
- Oversee IT systems, hardware/software installations, and asset tracking.
- Recommend upgrades and maintain operational efficiency.
- Liaise between business stakeholders and ISS teams.
- Resolve complex technical issues and enhance customer experience.
- Develop support documentation and training programs.
# **Qualifications and Experience**
- Bachelor’s degree in Computer Science or related field.
- 5+ years of relevant experience, including 2+ years in a supervisory role.
- ITIL certification and ServiceNow experience preferred.
- Strong technical acumen and troubleshooting skills.
- Bilingual in English and French is highly desirable.
# **Professional and Soft Skills**
- Excellent communication and collaboration abilities.
- Strong leadership, problem-solving, and critical thinking.
- Adaptability in fast-paced environments.
- Empathy and time management skills.
# **Physical and Work Environment Requirements**
- Ability to sit for extended periods and lift up to 50 lbs occasionally.
- Vision and dexterity for computer-based tasks.
- Hybrid work model: 2 remote days/week after probation.
- Accommodations available upon request in accordance with AODA or equivalent provincial legislation.
**ABOUT COLAS**
Colas is a Canadian leader in transportation infrastructure – materials, construction, and maintenance. From roads to rail, airports to ports, we build some of the most important projects that connect our communities.
Backed by our network of Colas companies across Canada and the Colas Group worldwide, Colas offers a wide range of innovative and sustainable solutions for the construction and maintenance of transportation infrastructure.
**Join the largest transportation infrastructure group in the world and help connect Canada.**
**DIVERSITY IS IMPORTANT TO US**
At Colas, we believe our workforce should reflect the diversity of the communities we connect. By living our core values of Caring, Sharing, and Daring, we welcome all those who help create the links that bring us together. We are committed to equal employment opportunity regardless of age, ethnicity, national origin, religious beliefs, disability, marital or family status, gender, gender identity or expression.
Technical support engineer
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English
Education Experience On siteWork must be completed at the physical location. There is no option to work remotely.
Responsibilities TasksBe The First To Know
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Technical Support Analyst
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Job Description
Summary The Technical Support Analyst is responsible for providing front-line technical support to all XTL users. Success in this role requires responding promptly to support tickets and minimizing business disruptions. When a request exceeds their scope, the analyst must escalate the issue to an appropriate IT subject matter expert. Participation in after-hours support is also required.
Beyond end-user support, this role includes responsibility for the daily maintenance and upkeep of XTL’s IT systems and network infrastructure. It requires a proactive, solutions-driven mindset to identify and resolve issues before they impact business operations.Key Responsibilities 1. End-User Support
- Ensure users can effectively perform their roles using the IT tools provided.
- Deliver support with a friendly, respectful, and solution-oriented attitude.
- Actively follow up on open cases to ensure resolution.
- Provide basic training on XTL systems and software (e.g., email, phones).
- Maintain user credentials and profiles within XTL systems.
- Enforce IT security protocols and compliance standards.
- Continuously seek improvements in IT processes and service delivery.
- Ensure optimal functioning of IT infrastructure and systems, including servers, networks, workstations, mobile devices, printers, and business applications.
- Proactively identify and resolve technical issues, escalating when necessary.
- Monitor system backups and perform data recovery as needed.
- Deploy IT equipment and software to end users.
- Document solutions and contribute to the IT knowledge base.
- Maintain a clean and organized IT environment.
- Microsoft Active Directory
- Microsoft 365
- Microsoft Windows Server
- VMware
- Windows 10/11 and macOS
- iPhone and Android mobile device support
- Microsoft SQL Server
- VoIP systems
- Strong customer service mindset with a focus on user satisfaction.
- Positive, respectful, and team-oriented attitude.
- Proactive and resourceful problem solver.
- Self-motivated with the ability to manage priorities and meet deadlines with minimal supervision.
For more information, please contact Purnima at ext. 9054
You’ll find your place at XTL!
To learn more about our job opportunities, visit our website: is an equal opportunity employer and embraces workplace diversity. All applications are considered equally regardless of whether they are submitted by a woman, a man, a member of a visible minority, an Indigenous person, or a person with a disability. Masculine terms are used solely for simplification.
We encourage all interested individuals to apply, but only those selected for an interview will be contacted.
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Technical Support Specialist
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Job Description
JSI is looking for a candidate with system administration and software development experience in a Windows and/or Linux environment with a strong interest in working and learning about networking, unified communications, and application layer standards and protocols, as well as with scripting and some programming languages.
The team you would be joining is a day-to-day, 24/7 operational support team, where you will be exposed to daily challenges and issues for geographically diverse customers, in a fast-moving environment that will demand an ability to problem solve and deal with many different issues at the same time. The skills you develop in this team will be invaluable and rewarding for your future endeavors.
Note that fluency in English and the ability to obtain and maintain up to a Top-Secret security clearance (Canada) are mandatory requirements for this position. Bilingualism or proficiency in French would be an asset.
Job DescriptionResponsibilities include, but are not limited to:
- Provide accurate and timely response and resolution to daily customer support issues.
- Deliver effective and concise verbal and written communications.
- Maintain system configurations and contribute to technology roadmap for customer systems.
- Analyze customer systems for software upgrades to ensure minimal impact to customer operations.
- Assist Engineering to diagnose/replicate technical issues.
- Provide support to Engineering for procedural documentation validation and testing to ensure that all technical documentation meets the needs of Technical Support.
- Help maintain corresponding documentation for Technical Support staff via KB articles and support related procedures.
- Participate in complex/Tier 3 engineering issues to assist with root cause analysis and/or work around solutions.
- Maintain an industry watch and interface with service providers to gather/analyze and report status/updates for new and existing interface protocol and standards requirements.
- Provide technical consultation to customers when required.
- Travel to customer site as required in support of complex technical issues or perform system maintenance. This can include international as well as domestic travel.
- Perform other related duties as assigned by team Management.
- Effectively use software including SQL, Wireshark, MS Office Suite, Cisco Webex.
- Dynamically shift priorities and adapt to changes to meet organizational and department requirements.
- Periodically perform weekend on-call duties.
- Provide occasional after-hours support during evenings and weekends for production application and server upgrades and patching.
- Provide on call 24-hour support during critical and business priority situations.
- Work on a rotational shift between the hours of 06:00AM to 8:00PM Eastern Time Monday to Friday.
- Dynamically shift priorities and adapt to ongoing changes in process, systems, or organizational structures to meet organizational and department requirements.
- Meet tight deadlines or schedules under pressure or stressful situations
- Escalate issues to the appropriate resource or Management
- Ability to work from home, when required, in a secure, private location where others cannot see or hear what you are doing.
- Must be willing to work a minimum of 2 days per week in office.
Education and Experience
- Degree, diploma, or certification in Computer Science or an equivalent combination of education and experience.
- A minimum of 5 years’ experience coordinating resolution of technical and business problems while managing multiple tasks and priorities
- A minimum of 5 years’ experience investigating and troubleshooting complex application and infrastructure availability and performance issues.
- Mandatory experience:
- Supporting and troubleshooting Windows Server and Desktop solutions.
- Supporting and troubleshooting LAN/WAN networks, VPNs, routing, subnets, and related hardware (switches, routers, firewalls).
- Preferred experience:
- Experience with Linux, DataStax, Cassandra, Puppet, VMware/vSphere
- Experience with ISDN, PRI & BRI, DSL and Remote Access technologies.
- Experience with Dell PowerEdge and VRTX series servers
- Experience with Atlassian Confluence, Microsoft Dynamics NAV, Cisco Webex, Azure DevOps Server
- Working with ticketing software to create and maintain up to date and detailed support tickets
Additional Competencies
Demonstrated ability to:
- Apply principles of logical or technical thinking and creative problem-solving skills to a wide range of intellectual and practical problems.
- Effectively work independently as well as within a team environment.
- Build positive relationships to advance business relationships, knowledge, innovation, to meet TS and customers’ needs.
- Demonstrate integrity, creativity, and enthusiasm in achieving results.
- Use strong oral and written communication and interpersonal skills to effectively present technical information, respond to questions from staff and customers, and act as a resource for providing detailed reports effectively to diverse groups of people at various levels within an organization.
- Be extremely motivated, possessing strong analytical, listening, and interpretive skills to facilitate leadership.
- Have a strong understanding of deadlines and commitment to schedules.
- De-escalate conflicts or stressful situations.
Founded in 1979, this privately-owned technology company is the North American leader in designing and developing acquisition, collection and analysis solutions for law enforcement and intelligence communities.
With 4Sight – JSI’s single, unified, product suite – customers can combine any number of disparate data sources into a highly intuitive, visually-focused platform. The result? JSI’s customers spend less time working with data and more time seeing patterns, understanding trends, and gaining perspective (and making the world a safer place).
With over 400 employees and a strong, growing global presence in Canada, the U.S., Australia, and Germany, JSI is not only the dominant player in its industry, it is also known for its fun, high-performing, purpose-driven corporate culture.
In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), JSI will provide accommodation-accessible formats, and communication supports for the interview process upon request.
Technical Support Analyst
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Job Description
Technical Support Analyst
Vernon, BC
(On-Site)
Role Description:
The Technical Support Analyst is responsible for defining Team Member facing hardware standards, and for working with team members, vendors, and suppliers to ensure hardware, applications, and related technologies options are appropriate. The Technical Support Analyst is also responsible for managing the design, implementation, installation, and support of the environments for all office and field locations.
Responsibilities:
Technical Support and System Maintenance:
- Respond to, track, and report team members’ break/fix, service, and access requests in a timely manner.
- Install, configure, and provide 2nd-tier support for team member technology devices, tools, and software solutions in both corporate and remote operational locations.
- Build and maintain all Windows desktop images according to industry best practices.
- Automate the deployment of images and applications.
- Configure and support workstations in a Windows networked environment.
- Configure and support printers in a Windows networked environment.
- Configure and support industrial handheld devices.
- Support VoIP Telephony and Video Conferencing.
- Install hardware and networking equipment.
- Participate in the commissioning of the technology infrastructure for corporate office locations and new operational locations for Stores, warehouses, and retread plants.
- Manage and administer team member devices and productivity-related technology solutions such as telephony systems, printing/scanning / faxing systems, and video conferencing systems.
- Establish and maintain close working relationships with vendors and service providers.
- Adhere to the established processes and procedures within the IS Department.
- Requirement to participate in after-hours on-call rotation.
Planning, Development, and Project Support:
- Participate in the planning of IS-related activities and tasks related to new Kal Tire operational locations.
- Initiate and direct the capacity planning and development of long-term strategies for team member hardware, software, and productivity solutions.
- Work closely with team members from other IS Departments and contractors to ensure installations, upgrades, or other changes occur in a coordinated and efficient manner.
- Lead projects when requested, including defining project requirements, project plan, task lists, milestones, and phases.
- Own project progress by tracking activity, publishing progress reports, and taking action when required to resolve problems.
Documentation of Processes and Technical Specifications:
- Create, update, and maintain reference documentation relevant to each location’s IS configuration for use during future changes or technical support activities.
- Maintain clear and detailed documentation for all core responsibilities and associated technologies.
- Keep abreast of technical and industry developments.
- Provide leadership and mentorship to team members.
- Prepare and deliver informative, well-organized presentations and communications.
Job Requirements:
- Minimum 2 years’ experience providing technical support in a domain environment.
- Experience supporting Windows Operating systems.
- Experience with Software and Operating System Deployment, Computer hardware support, Software support, Thin Clients, Industrial Windows Mobile Devices.
- Experience with VoIP telephony systems, TCP/IP-based networks, Switch and router configuration and troubleshooting, and Networked, medium to high volume printers.
- Experience with Remote Support Software, Call Tracking Software, ITIL, Mobile Device Management, Application Virtualization, and Active Directory.
Knowledge, Skills, and Abilities:
- Strong verbal communication and active listening skills.
- Strong troubleshooting skills.
- Creative, innovative thinking, leadership, and solid presentation skills.
- Skilled in liaising with teams to coordinate activities of business, technical, and vendor stakeholders.
- Working knowledge of business applications and technology standards in an enterprise environment.
Education:
- Post-secondary graduate with a degree, diploma or certificate in computer science or equivalent combination of education, training, and experience.
Special Requirements:
- Travel to Kal Tire locations.
- Evening and occasional weekend work may be required.
- Valid BC driver’s license.
What We Offer:
- The target compensation for this role is $67,090-$77,110 per year based on experience.
- We offer a clear path for career advancement with wage increases along the way.
- Comprehensive medical and dental benefits.
- Employee Assistance Program.
- A group RRSP/DPSP matching program.
- Discount on tires and mechanical services.
- Positive work culture, opportunities for growth and development, and work-life balance.
- Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement.
To be considered for this position at this time, candidates must be legally eligible to work for any Canadian employer.