60 Technical Aide jobs in Canada

JOIN US IN MAKING EXCELLENT CARE PERSONAL!
At Georgian Bay General Hospital (GBGH), our commitment to excellence sets us apart. We believe in making excellent care personal, and we are on a relentless journey to enhance the well-being of both our staff and patients. Are you ready to contribute to a healthcare legacy that makes a difference?

THE OPPORTUNITY
The Medical Device Reprocessing (MDRD) Technical Aide works in collaboration with team members to ensure that medical devices and instrumentation are reprocessed according to manufacturers’ recommendations while meeting quality standards.

QUALIFICATIONS & EXPERIENCE
The ideal candidate will possess the following key competencies, record of experience and academic preparation:

• Minimum Grade 12 or equivalent required
• Successful completion of approved MDRD Technician course required
• Medical terminology course or equivalent
• Manual dexterity
• Must be physically fit to carry out bending, and extended periods of walking or standing
• Experience with endoscopic reprocessing an asset
• Experience in Ambulatory Care setting an asset
• Must be able to function independently and as team member
• Ability to prioritize and work efficiently in a fast-paced environment
• Demonstrated ability to maintain confidentiality essential
• Demonstrated ability to communicate effectively with others and strong interpersonal skills
• Demonstrated ability to always maintain professional manner, demonstrating flexibility, sound judgment and adaptability in decision making, problem solving and team building to function as an effective team member
• Demonstrated consistent punctuality and attendance record, maintaining a high level of reliability and commitment to performing duties with efficiency and effectiveness in previous roles
• Commitment to GBGH Values and Purpose Statement
• As a partially designated French speaking organization, French verbal and written communication skills are considered an asset in this position

HEALTH, SAFETY & WELLNESS
Your wellness is a top priority to us at GBGH. We offer Interest Free Wellness Loans, Wellness Breaks on your unit and support from Joint Health and Safety Committee and the Wellness Committee.

COMPENSATION
When you choose to be a part of GBGH, you're choosing a workplace that prioritizes your growth and well-being. We invest in your professional development, fostering an environment that values continuous learning and growth, ensuring your career thrives.

• Hourly rate of pay $30.43 - $1.17, additional 14% in lieu of benefits and 4% in lieu of vacation to start.
• Healthcare of Ontario Pension Plan (HOOPP), one of Canada’s largest defined benefit pension plans
li>Education Fund Opportunities, Career Development and Education Sessions
• Access to Employee and Family Assistance Program
• The successful applicant will be compensated for their time in the interview (up to 1 hour)

HOURS OF WORK
Permanent Part Time. Shifts include days, nights, weekends, and statutory holidays. As a part time individual you may be scheduled up to 24 hours per week. Shifts and hours may change according to departmental requirements and as per the SEIU collective agreement.

THE HOSPITAL
Discover a rewarding career at GBGH, a dynamic 113-bed facility nestled in the heart of Midland, Ontario. Our dedicated team serves a diverse catchment area, including Midland, Penetanguishene, Township of Tiny, Township of Tay, Christian Island, Georgian Bay Township, and Springwater Township. With a population base of 55,000, surging to over 150,000 during the peak season, GBGH stands as a healthcare cornerstone for our vibrant community.

With an annual budget of approximately $8 million, a robust staff of 800 professionals, and a network of over 100 active professional staff alongside 70 regional affiliates and consulting physicians, GBGH is a vital healthcare hub. Our services span acute care, rehabilitation, complex continuing care, and Level 3 intensive care unit, with exciting plans on the horizon. We are in the early stages of expanding our capabilities, including a 2,500 sq ft expansion to our diagnostic imaging department to add MRI services for our community, a 50,000 sq ft expansion off our emergency department to offer 24 inpatient mental health beds and planning for a new state-of-the-art hospital facility. Explore the latest developments and initiatives at GBGH by visiting our website: gbgh.on.ca.

HOW TO APPLY
If you're ready to embark on a remarkable career journey with GBGH, apply now. Join us in making excellent care personal and be part of a team that is shaping the future of healthcare in our community. 

We thank all applicants for their interest in this opportunity, but please note that only those candidates selected for an interview will be contacted. Selection will be based on the skill, ability, experience, and qualifications. The Hospital reserves the right to conduct a formal interview or other applicable testing where required.

GBGH is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please advise the Human Resources Department. We encourage all qualified individuals to apply including visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2s+ persons, and anyone else who will contribute to a diverse workplace.

Job Description

GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 32 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences

This role will be providing technical support to internal clients by addressing incoming queries and issues related to servers and systems, software, and hardware either in person or over the phone.

· Providing technical support to internal and external clients, including problem determination, resolution, and escalation as per the ITSM process

· Assisting customers to diagnose technical issues related to Windows, network, application services, and peripherals

· Documenting all incidents, outages, status, and resolutions in accordance with IT (Information Technology) Service Desk procedures

· Resolving and tracking incidents with network, servers, Windows/Linux OS, application services, and peripherals in accordance with IT Service Desk procedures

· Proactively utilizing IT resources to remain current with technology used in the company IT environment

· Deployment, planning, monitoring, data collection and analysis in customer environments

· Work independently with partner/vendor technical/sales teams to ensure hardware and software resources are available for the projects or users for the successful execution of projects

· Diagnose and trouble shoot desktop, laptop, and peripheral hardware devices

· Performing security administration functions for user access, data access, and remote access

· Issuing timely, accurate, and professional notifications regarding incidents impacting the user community or targeted service consumer

· Proactively managing high severity and priority incidents from identification to resolution

· Collaborating with internal/external IT resources to identify problems and restore services

· Contribute to the business process improvement projects

· Completing other duties or tasks as assigned

· Manage O365 environment for Internal users

· Managing JAMF Environment for internal Mac’s

· Strong verbal communication skills and excellent technical writing skills

· Customer service attitude, be prompt and responsive, be kind and understanding, be proactive and creative

· Dedicated team player and enjoys working in a fast-paced team atmosphere

· Ability to manage multiple priorities, commitments, and projects

· Must be able to develop content, and independently document features for target audiences

· Ability to think logically about issues and find efficient resolutions

What you'll get:

Competitive salary

Health benefits (medical, vision, dental)

Life insurance

Pension plan

Professional development

Amazing company culture

Free parking

Gym on-site

Join a team of professionals led by a diverse set of leaders from across the industry.

GlassHouse Systems commitment:

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that values diversity at our company and encourages all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

GlassHouse Systems will accommodate individuals with disabilities through each stage of the recruitment process. Please advise us of any needs when your interview is booked and we will do our best to meet your needs.

Please note that all candidates have to be legally eligible to work in Canada.

Any offer of employment will be conditional upon a criminal record check.

GlassHouse Systems thanks all candidates for their interest, however only those selected to continue in the process will be contacted.

· Bachelor’s degree in information technology or similar discipline

· 3+ years’ experience in an enterprise IT environment and hands-on experience with large scale enterprise IT rollouts

· Located in Greater Toronto Area, and eligible for Protected B clearance

· Experience in Mac Support and Administration - JAMF

· Experience in Microsoft Administration - O365, Active Directory, Teams, SharePoint, Power Automate, Intune

· Demonstrated ability to understand complex IT systems with sufficient depth to troubleshoot highly technical and time sensitive issues

· Experience in ITSM process – incident, change and problem management

· Strong analytical skills

· Ability to present complex concepts in a clear, concise manner

· Some travel is required for this position

Nice to have:

· Entry level Support/Microsoft/networking certificates such as MS-900, Network + and A+ from CompTIA

· JAMF Certifications

· Some experience with programming & scripting languages (PowerShell, Python)

· Knowledge with public cloud platforms like Azure

· Experience in ITSM ticketing tool – Service Now

English

Work must be completed at the physical location. There is no option to work remotely.

Job Description

Summary The Technical Support Analyst is responsible for providing front-line technical support to all XTL users. Success in this role requires responding promptly to support tickets and minimizing business disruptions. When a request exceeds their scope, the analyst must escalate the issue to an appropriate IT subject matter expert. Participation in after-hours support is also required.
Beyond end-user support, this role includes responsibility for the daily maintenance and upkeep of XTL’s IT systems and network infrastructure. It requires a proactive, solutions-driven mindset to identify and resolve issues before they impact business operations.Key Responsibilities 1. End-User Support

• Ensure users can effectively perform their roles using the IT tools provided.
• Deliver support with a friendly, respectful, and solution-oriented attitude.
• Actively follow up on open cases to ensure resolution.
• Provide basic training on XTL systems and software (e.g., email, phones).

• Maintain user credentials and profiles within XTL systems.
• Enforce IT security protocols and compliance standards.

• Continuously seek improvements in IT processes and service delivery.
• Ensure optimal functioning of IT infrastructure and systems, including servers, networks, workstations, mobile devices, printers, and business applications.
• Proactively identify and resolve technical issues, escalating when necessary.
• Monitor system backups and perform data recovery as needed.
• Deploy IT equipment and software to end users.
• Document solutions and contribute to the IT knowledge base.
• Maintain a clean and organized IT environment.

• Microsoft Active Directory
• Microsoft 365
• Microsoft Windows Server
• VMware
• Windows 10/11 and macOS
• iPhone and Android mobile device support
• Microsoft SQL Server
• VoIP systems

• Strong customer service mindset with a focus on user satisfaction.
• Positive, respectful, and team-oriented attitude.
• Proactive and resourceful problem solver.
• Self-motivated with the ability to manage priorities and meet deadlines with minimal supervision.

For more information, please contact Purnima at ext. 9054

You’ll find your place at XTL!

To learn more about our job opportunities, visit our website: is an equal opportunity employer and embraces workplace diversity. All applications are considered equally regardless of whether they are submitted by a woman, a man, a member of a visible minority, an Indigenous person, or a person with a disability. Masculine terms are used solely for simplification.

We encourage all interested individuals to apply, but only those selected for an interview will be contacted.

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Job Description

JSI is looking for a candidate with system administration and software development experience in a Windows and/or Linux environment with a strong interest in working and learning about networking, unified communications, and application layer standards and protocols, as well as with scripting and some programming languages.

The team you would be joining is a day-to-day, 24/7 operational support team, where you will be exposed to daily challenges and issues for geographically diverse customers, in a fast-moving environment that will demand an ability to problem solve and deal with many different issues at the same time. The skills you develop in this team will be invaluable and rewarding for your future endeavors.

Note that fluency in English and the ability to obtain and maintain up to a Top-Secret security clearance (Canada) are mandatory requirements for this position. Bilingualism or proficiency in French would be an asset.

Responsibilities include, but are not limited to:

• Provide accurate and timely response and resolution to daily customer support issues.
• Deliver effective and concise verbal and written communications.
• Maintain system configurations and contribute to technology roadmap for customer systems.
• Analyze customer systems for software upgrades to ensure minimal impact to customer operations.
• Assist Engineering to diagnose/replicate technical issues.
• Provide support to Engineering for procedural documentation validation and testing to ensure that all technical documentation meets the needs of Technical Support.
• Help maintain corresponding documentation for Technical Support staff via KB articles and support related procedures.
• Participate in complex/Tier 3 engineering issues to assist with root cause analysis and/or work around solutions.
• Maintain an industry watch and interface with service providers to gather/analyze and report status/updates for new and existing interface protocol and standards requirements.
• Provide technical consultation to customers when required.
• Travel to customer site as required in support of complex technical issues or perform system maintenance. This can include international as well as domestic travel.
• Perform other related duties as assigned by team Management.
• Effectively use software including SQL, Wireshark, MS Office Suite, Cisco Webex.
• Dynamically shift priorities and adapt to changes to meet organizational and department requirements.
• Periodically perform weekend on-call duties.
• Provide occasional after-hours support during evenings and weekends for production application and server upgrades and patching.
• Provide on call 24-hour support during critical and business priority situations.
• Work on a rotational shift between the hours of 06:00AM to 8:00PM Eastern Time Monday to Friday.
• Dynamically shift priorities and adapt to ongoing changes in process, systems, or organizational structures to meet organizational and department requirements.
• Meet tight deadlines or schedules under pressure or stressful situations
• Escalate issues to the appropriate resource or Management
• Ability to work from home, when required, in a secure, private location where others cannot see or hear what you are doing.
• Must be willing to work a minimum of 2 days per week in office.

Education and Experience

• Degree, diploma, or certification in Computer Science or an equivalent combination of education and experience.
• A minimum of 5 years’ experience coordinating resolution of technical and business problems while managing multiple tasks and priorities
• A minimum of 5 years’ experience investigating and troubleshooting complex application and infrastructure availability and performance issues.
• Mandatory experience:
  • Supporting and troubleshooting Windows Server and Desktop solutions.
  • Supporting and troubleshooting LAN/WAN networks, VPNs, routing, subnets, and related hardware (switches, routers, firewalls).
• Preferred experience:
  • Experience with Linux, DataStax, Cassandra, Puppet, VMware/vSphere
  • Experience with ISDN, PRI & BRI, DSL and Remote Access technologies.
  • Experience with Dell PowerEdge and VRTX series servers
  • Experience with Atlassian Confluence, Microsoft Dynamics NAV, Cisco Webex, Azure DevOps Server
  • Working with ticketing software to create and maintain up to date and detailed support tickets

Additional Competencies

Demonstrated ability to:

• Apply principles of logical or technical thinking and creative problem-solving skills to a wide range of intellectual and practical problems.
• Effectively work independently as well as within a team environment.
• Build positive relationships to advance business relationships, knowledge, innovation, to meet TS and customers’ needs.
• Demonstrate integrity, creativity, and enthusiasm in achieving results.
• Use strong oral and written communication and interpersonal skills to effectively present technical information, respond to questions from staff and customers, and act as a resource for providing detailed reports effectively to diverse groups of people at various levels within an organization.  
• Be extremely motivated, possessing strong analytical, listening, and interpretive skills to facilitate leadership.   
• Have a strong understanding of deadlines and commitment to schedules. 
• De-escalate conflicts or stressful situations.

Founded in 1979, this privately-owned technology company is the North American leader in designing and developing acquisition, collection and analysis solutions for law enforcement and intelligence communities.

With 4Sight – JSI’s single, unified, product suite – customers can combine any number of disparate data sources into a highly intuitive, visually-focused platform. The result? JSI’s customers spend less time working with data and more time seeing patterns, understanding trends, and gaining perspective (and making the world a safer place).

With over 400 employees and a strong, growing global presence in Canada, the U.S., Australia, and Germany, JSI is not only the dominant player in its industry, it is also known for its fun, high-performing, purpose-driven corporate culture.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), JSI will provide accommodation-accessible formats, and communication supports for the interview process upon request.

Job Description

Technical Support Analyst
Vernon, BC
(On-Site)

Role Description:

The Technical Support Analyst is responsible for defining Team Member facing hardware standards, and for working with team members, vendors, and suppliers to ensure hardware, applications, and related technologies options are appropriate. The Technical Support Analyst is also responsible for managing the design, implementation, installation, and support of the environments for all office and field locations.

Responsibilities:

Technical Support and System Maintenance:

• Respond to, track, and report team members’ break/fix, service, and access requests in a timely manner.
• Install, configure, and provide 2nd-tier support for team member technology devices, tools, and software solutions in both corporate and remote operational locations.
• Build and maintain all Windows desktop images according to industry best practices.
• Automate the deployment of images and applications.
• Configure and support workstations in a Windows networked environment.
• Configure and support printers in a Windows networked environment.
• Configure and support industrial handheld devices.
• Support VoIP Telephony and Video Conferencing.
• Install hardware and networking equipment.
• Participate in the commissioning of the technology infrastructure for corporate office locations and new operational locations for Stores, warehouses, and retread plants.
• Manage and administer team member devices and productivity-related technology solutions such as telephony systems, printing/scanning / faxing systems, and video conferencing systems.
• Establish and maintain close working relationships with vendors and service providers.
• Adhere to the established processes and procedures within the IS Department.
• Requirement to participate in after-hours on-call rotation.

Planning, Development, and Project Support:

• Participate in the planning of IS-related activities and tasks related to new Kal Tire operational locations.
• Initiate and direct the capacity planning and development of long-term strategies for team member hardware, software, and productivity solutions.
• Work closely with team members from other IS Departments and contractors to ensure installations, upgrades, or other changes occur in a coordinated and efficient manner.
• Lead projects when requested, including defining project requirements, project plan, task lists, milestones, and phases.
• Own project progress by tracking activity, publishing progress reports, and taking action when required to resolve problems.

Documentation of Processes and Technical Specifications:

• Create, update, and maintain reference documentation relevant to each location’s IS configuration for use during future changes or technical support activities.
• Maintain clear and detailed documentation for all core responsibilities and associated technologies.
• Keep abreast of technical and industry developments.
• Provide leadership and mentorship to team members.
• Prepare and deliver informative, well-organized presentations and communications.

Job Requirements:

• Minimum 2 years’ experience providing technical support in a domain environment.
• Experience supporting Windows Operating systems.
• Experience with Software and Operating System Deployment, Computer hardware support, Software support, Thin Clients, Industrial Windows Mobile Devices.
• Experience with VoIP telephony systems, TCP/IP-based networks, Switch and router configuration and troubleshooting, and Networked, medium to high volume printers.
• Experience with Remote Support Software, Call Tracking Software, ITIL, Mobile Device Management, Application Virtualization, and Active Directory.

Knowledge, Skills, and Abilities:

• Strong verbal communication and active listening skills.
• Strong troubleshooting skills.
• Creative, innovative thinking, leadership, and solid presentation skills.
• Skilled in liaising with teams to coordinate activities of business, technical, and vendor stakeholders.
• Working knowledge of business applications and technology standards in an enterprise environment.

Education:

• Post-secondary graduate with a degree, diploma or certificate in computer science or equivalent combination of education, training, and experience.

Special Requirements:

• Travel to Kal Tire locations.
• Evening and occasional weekend work may be required.
• Valid BC driver’s license.

What We Offer:

• The target compensation for this role is $67,090-$77,110 per year based on experience.
• We offer a clear path for career advancement with wage increases along the way.
• Comprehensive medical and dental benefits.
• Employee Assistance Program.
• A group RRSP/DPSP matching program.
• Discount on tires and mechanical services.
• Positive work culture, opportunities for growth and development, and work-life balance.
• Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement.

To be considered for this position at this time, candidates must be legally eligible to work for any Canadian employer.

Job Description

We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.

You Have:

• Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
• Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
• Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
• Solid track record of troubleshooting and resolving complex technical issues

Bonus points if you have:

• Experience with Exchange Administration (or any other email collaboration platform)
• Experience using PowerShell for automation, implementation, and data extraction
• Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
• Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
• Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
• Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis

Perks:

• Competitive Salary!
• Health and dental benefits
• Plenty of vacation time
• Opportunity for career progression
• Completely remote work!

If this role sounds like something you might be interested in, please click apply!

Job Description

We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.

You Have:

• Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
• Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
• Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
• Solid track record of troubleshooting and resolving complex technical issues

Bonus points if you have:

• Experience with Exchange Administration (or any other email collaboration platform)
• Experience using PowerShell for automation, implementation, and data extraction
• Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
• Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
• Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
• Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis

Perks:

• Competitive Salary!
• Health and dental benefits
• Plenty of vacation time
• Opportunity for career progression
• Completely remote work!

If this role sounds like something you might be interested in, please click apply!