424 Technical Analyst jobs in Canada

Job Description

Technical Support Analyst
Vernon, BC
(On-Site)

Role Description:

The Technical Support Analyst is responsible for defining Team Member facing hardware standards, and for working with team members, vendors, and suppliers to ensure hardware, applications, and related technologies options are appropriate. The Technical Support Analyst is also responsible for managing the design, implementation, installation, and support of the environments for all office and field locations.

Responsibilities:

Technical Support and System Maintenance:

• Respond to, track, and report team members’ break/fix, service, and access requests in a timely manner.
• Install, configure, and provide 2nd-tier support for team member technology devices, tools, and software solutions in both corporate and remote operational locations.
• Build and maintain all Windows desktop images according to industry best practices.
• Automate the deployment of images and applications.
• Configure and support workstations in a Windows networked environment.
• Configure and support printers in a Windows networked environment.
• Configure and support industrial handheld devices.
• Support VoIP Telephony and Video Conferencing.
• Install hardware and networking equipment.
• Participate in the commissioning of the technology infrastructure for corporate office locations and new operational locations for Stores, warehouses, and retread plants.
• Manage and administer team member devices and productivity-related technology solutions such as telephony systems, printing/scanning / faxing systems, and video conferencing systems.
• Establish and maintain close working relationships with vendors and service providers.
• Adhere to the established processes and procedures within the IS Department.
• Requirement to participate in after-hours on-call rotation.

Planning, Development, and Project Support:

• Participate in the planning of IS-related activities and tasks related to new Kal Tire operational locations.
• Initiate and direct the capacity planning and development of long-term strategies for team member hardware, software, and productivity solutions.
• Work closely with team members from other IS Departments and contractors to ensure installations, upgrades, or other changes occur in a coordinated and efficient manner.
• Lead projects when requested, including defining project requirements, project plan, task lists, milestones, and phases.
• Own project progress by tracking activity, publishing progress reports, and taking action when required to resolve problems.

Documentation of Processes and Technical Specifications:

• Create, update, and maintain reference documentation relevant to each location’s IS configuration for use during future changes or technical support activities.
• Maintain clear and detailed documentation for all core responsibilities and associated technologies.
• Keep abreast of technical and industry developments.
• Provide leadership and mentorship to team members.
• Prepare and deliver informative, well-organized presentations and communications.

Job Requirements:

• Minimum 2 years’ experience providing technical support in a domain environment.
• Experience supporting Windows Operating systems.
• Experience with Software and Operating System Deployment, Computer hardware support, Software support, Thin Clients, Industrial Windows Mobile Devices.
• Experience with VoIP telephony systems, TCP/IP-based networks, Switch and router configuration and troubleshooting, and Networked, medium to high volume printers.
• Experience with Remote Support Software, Call Tracking Software, ITIL, Mobile Device Management, Application Virtualization, and Active Directory.

Knowledge, Skills, and Abilities:

• Strong verbal communication and active listening skills.
• Strong troubleshooting skills.
• Creative, innovative thinking, leadership, and solid presentation skills.
• Skilled in liaising with teams to coordinate activities of business, technical, and vendor stakeholders.
• Working knowledge of business applications and technology standards in an enterprise environment.

Education:

• Post-secondary graduate with a degree, diploma or certificate in computer science or equivalent combination of education, training, and experience.

Special Requirements:

• Travel to Kal Tire locations.
• Evening and occasional weekend work may be required.
• Valid BC driver’s license.

What We Offer:

• The target compensation for this role is $67,090-$77,110 per year based on experience.
• We offer a clear path for career advancement with wage increases along the way.
• Comprehensive medical and dental benefits.
• Employee Assistance Program.
• A group RRSP/DPSP matching program.
• Discount on tires and mechanical services.
• Positive work culture, opportunities for growth and development, and work-life balance.
• Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement.

To be considered for this position at this time, candidates must be legally eligible to work for any Canadian employer.

Job Description

Salary:

Data. Discovery. Better Health.

ICES is a world-leadinghealth research and analytics institute. With a wealth of data and analytic expertise, we create trusted evidence that has changed health policy and practice and helps ensure better health for all.

Ready to discover more with us? Join our outstanding, collaborative team where your skills, knowledge and curiosity are valued and can change the future of health care.

At ICES, we recognize what matters most to our employees. Some of the great benefits of working at ICES include:

• Flexible remote work arrangements anywhere in Ontario
• Competitive Compensation
• Comprehensive Benefits Program
• HOOPP Pension Plan (Defined Pension)
• Employee Assistance Program and Dialogue Well Being Program
• Generous vacation, float and caregiver days for all employees
• Education Fund and Dedicated Education Days
• Holiday Closure
• Perkopolis Employee Discount Program

Introduction:

ICES is currently seeking a highly motivated Technical Support Analyst to join our IT Department. Reporting to the Manager, IT Service Desk; the Technical Support Analyst will be responsible for providing end-user technical support and fulfilling service requests.

Responsibilities of the position include, but may not be limited to:

1. Provide first level support via Email, Phone, Teams Chat, or onsite;
2. Record, track and document incidents and requests in BMC TrackIT ticketing system, including actions taken and resolutions;
3. Provide orientation and training to new staff on IT procedures, laptop management and best practices;
4. Perform hands on troubleshooting on Dell devices and MFPs, software installations and updates to devices;
5. Identify trends and escalate problems and major incidents to appropriate groups;
6. Collaborate with stakeholders and invite feedback for customer service improvement;
7. Create, review and update Service Desk knowledgebase to support service delivery;
8. Participate in developing the Support Service Delivery strategy and implementing best practice initiatives and process improvement;
9. Manage user accounts, passwords and permissions, setup email accounts and network shared folders;
10. Assist with IT Asset Management process and maintain hardware inventory;
11. Enhance knowledge of emerging technologies by reading professional publications, and participating in educational and training opportunities;
12. Flexible in availability with regards to working hours and days scheduled required;
13. Develop procedures, support documentations, and user manuals;
14. Other duties as may be assigned within the scope of this position.

Knowledge, skills, and abilities required:

• University Degree in Information Technology Program and equivalent IT industry certificates such as ITIL v4;
• 2+ years of technical support experience in Windows/Mac OS;
• Proficiency in hardware configuration, upgrade, troubleshooting, and repair (desktops, laptops, and peripherals);
• Worked with IT Service Management tools including BMC TrackIT, or ServiceNow ITOM modules;
• Hands on experience in Active Directory user and group management;
• Experience in managing Windows 11 tasks and Apple Operating Systems;
• Troubleshooting techniques around MS Office applications and Office 365;
• Understanding of Network configuration including TCP/IP networks;
• Familiar with ITIL Framework and understanding of its practices;
• Aptitude for learning software quickly with minimal instruction;
• Ability to work well in a team environment;
• Strong communication and customer service skills.

This is a full-time opportunity at ICES Central. Successful candidate must reside within Ontario while working remotely and able to come into the office once to twice per week. There may be instances where additional in-person meetings are requested; however, ICES continues to support flexible remote work arrangements anywhere in Ontario.

Security clearance may be required.

Interested candidates should submit their resume and cover letter detailing how their knowledge, skills and abilities match the scope of this position.

ICES is committed to ensuring equity in employment. Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives. ICES strongly encourages applications from candidates from equity-deserving communities including but not limited to First Nations, Mtis, Inuit, Black and racialized, 2SLGBTQIA+, and persons with visible and non-visible disabilities.

ICES is committed to providing accessible employment practices, in compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Applicants are asked to make accommodation requests to ICES and we will make every effort to ensure that accommodation requests are met throughout the recruitment process.

We thank all applicants for their interest in working at ICES. Due to the volume of applications received, only applicants being considered for the position will be contacted for further discussions.

Job Description

About ALTEN:

In just three decades, ALTEN has emerged as a global leader in Research and Development, Engineering, Information Technology Services, Life Sciences, and Network Services. Our footprint spans across 30 countries, with over 60,000 consultants driving innovation and technical excellence. Trusted by industry giants, we have become synonymous with pioneering solutions and unwavering expertise.

ALTEN CANADA , a proud subsidiary of ALTEN headquartered in France, is committed to serving the Canadian market. With local offices in Montreal and Toronto, we bring our global expertise to the forefront of Canadian innovation.

At ALTEN CANADA , our consultants thrive on tackling complex and highly technical projects across a diverse range of industries. From Manufacturing to Information Systems, IT Automation to Life Sciences, Energy to Automotive, Rail and Transportation to Telecommunications, Aerospace and Defense, our commitment to excellence knows no bounds.

Job Title: Technical Analyst Level 2 – Client Service Delivery System (CSDS)
Location: Fredericton, NB
Language of Work: English
Start Date: 17-Sep-2025
Type: Contract

About the Role
The client is seeking a highly experienced Technical Analyst Level 2  to support the Client Service Delivery System (CSDS) . CSDS is a critical case management system used by Mental Health and Addiction Services, as well as Public Health staff. This role involves both steady-state support and project-based development efforts.

• Provide production support for SSRS reports and troubleshoot issues.
• Assist business teams with training and user acceptance testing.
• Maintain and create technical documentation, standards, and procedures.
• Develop and maintain PL/SQL stored procedures and scripts.
• Support application release activities and incident resolution.
• Participate in team scrums and update knowledge documentation.
• Perform after-hours and weekend support as required (pre-approved).

• Education:  University degree in Computer Science or equivalent combination of education and experience.
• Experience:
  • 15+ years in IM/IT roles.
  • 10+ years as a Senior Programmer Analyst.

    ---

• 5+ years working with Provincial Health Care or Regional Health Authority applications.
• 10+ years developing, documenting, coding, testing, and implementing technical solutions.
• 10+ years with Oracle and SQL Server databases.
• 5+ years maintaining and creating PL/SQL stored procedures.
• 2+ years with Java and Linux batch jobs.
• 5+ years with SSIS and SSRS.
• 3+ years using version control software.

• Timely completion of assigned maintenance, support, and development tasks.
• Resolution of incidents and problem management tickets.
• Participation in application release activities and operational support.
• Documentation updates and knowledge sharing within the team.

Job Description

Salary: $60,000.00 - $70,000.00

The Role

Accurate Network Services Inc. is on the hunt for a Technical Analyst - Licensing ( internally we call this a Licensing Advisor) to join our team in our Edmonton office. The person we envision for this role has impeccable attention to detail, loves collaborating across several teams but is also comfortable working independently.

The Accountabilities

• 
  CSP Portfolio Management
  Manage Accurates CSP portfolio (including Azure, Microsoft 365, and legacy subscriptions). Process orders, track licensing usage, and conduct regular audits to ensure billing accuracy.
  
  
• 
  Licensing Sales Management
  Own and manage the inbound licensing sales queue. Respond promptly, provide guidance, and ensure all requests are fulfilled accurately and efficiently.
  
• 
  Proactive Licensing Optimization
  Actively monitor client environments to identify opportunities for licensing upgrades, renewals, and compliance improvements. Partner with Account Managers and Centralized Services to present and implement recommendations.

• 
  Product Knowledge & Consultation
  Maintain deep product expertise in licensing programs and offerings. Keep pricing and item descriptions current. Stay up to date with vendor changes and share knowledge across teams.
  
  
• 
  Vendor Relationship & Program Management
  Build and maintain strong relationships with key licensing vendors. Ensure Accurate benefits from the best pricing, programs, and certifications available.

• Cross-Functional Collaboration
  Work closely with Procurement, Account Management, Service Desk, and Technical Account Managers to ensure licensing decisions support operational needs and client outcomes.

• Sales Enablement & Support
  Equip internal teams with licensing knowledge and assist with onboarding or transitioning clients to new platforms or vendors.
  

The Qualifications

We're looking for a Licensing Advisor with the following qualifications and traits. If you have most but not all, we still encourage you to apply!

1. A minimum 1 year experience working in a Managed Service Provider environment, ideally in a similar role.
2. Excellent communication & collaboration skills with clients, vendors, and co-workers alike.
3. Strong problem-solving skills.
4. Previous experience with Sherweb or other CSP portals as well as the full Microsoft365 licensing portfolio will be a huge asset!
5. Advanced organization & time management skills.

Why Work Here?
We offer competitive salaries, health and wellness benefits (including a health spending account), a
fitness allowance, and flexible hybrid work optionsbut so do a lot of other companies.

What makes Accurate stand out from the herd?
We value your personal and professional growthwe offer generous professional
development allowances, and youll have the opportunity to grow upwards in your career
Youre not a cog in a giant, immoveable, unthinking machinebe a part of a company where
your voice is valued and your ideas can be put into motion
Lifes too short to work with people you dislikewe focus on building a diverse crew of good
and talented people, and we stay connected through social events worth writing home about

About Us
Accurate Network Services Inc. is an IT Managed Services Provider serving Edmonton and Calgary.
Our mission is to use Accurate as a platform to better the lives of the people we work withthrough
collaborative partnerships with our clients, employees, vendors, and surrounding communities, we
believe we can achieve that. Weve been living out our vision for over 15 years, growing from a oneman-shop to the 55+ person organization we are today. Weve proud of the boutique service we offerour clientsservice so good its actually worth talking about; the majority of our business growth isthe result of word-of-mouth referrals.

Join our team and come build something special with us!

Job Description

Salary: $60,000.00 - $70,000.00

The Role

Accurate Network Services Inc. is on the hunt for a Technical Analyst - Licensing ( internally we call this a Licensing Advisor) to join our team in our Calgary office. The person we envision for this role has impeccable attention to detail, loves collaborating across several teams but is also comfortable working independently.

The Accountabilities

• 
  CSP Portfolio Management
  Manage Accurates CSP portfolio (including Azure, Microsoft 365, and legacy subscriptions). Process orders, track licensing usage, and conduct regular audits to ensure billing accuracy.
  
  
• 
  Licensing Sales Management
  Own and manage the inbound licensing sales queue. Respond promptly, provide guidance, and ensure all requests are fulfilled accurately and efficiently.
  
• 
  Proactive Licensing Optimization
  Actively monitor client environments to identify opportunities for licensing upgrades, renewals, and compliance improvements. Partner with Account Managers and Centralized Services to present and implement recommendations.

• 
  Product Knowledge & Consultation
  Maintain deep product expertise in licensing programs and offerings. Keep pricing and item descriptions current. Stay up to date with vendor changes and share knowledge across teams.
  
  
• 
  Vendor Relationship & Program Management
  Build and maintain strong relationships with key licensing vendors. Ensure Accurate benefits from the best pricing, programs, and certifications available.

• Cross-Functional Collaboration
  Work closely with Procurement, Account Management, Service Desk, and Technical Account Managers to ensure licensing decisions support operational needs and client outcomes.

• Sales Enablement & Support
  Equip internal teams with licensing knowledge and assist with onboarding or transitioning clients to new platforms or vendors.
  

The Qualifications

We're looking for a Licensing Advisor with the following qualifications and traits. If you have most but not all, we still encourage you to apply!

1. A minimum 1 year experience working in a Managed Service Provider environment, ideally in a similar role.
2. Excellent communication & collaboration skills with clients, vendors, and co-workers alike.
3. Strong problem-solving skills.
4. Previous experience with Sherweb or other CSP portals as well as the full Microsoft365 licensing portfolio will be a huge asset!
5. Advanced organization & time management skills.

Why Work Here?
We offer competitive salaries, health and wellness benefits (including a health spending account), a
fitness allowance, and flexible hybrid work optionsbut so do a lot of other companies.

What makes Accurate stand out from the herd?
We value your personal and professional growthwe offer generous professional
development allowances, and youll have the opportunity to grow upwards in your career
Youre not a cog in a giant, immoveable, unthinking machinebe a part of a company where
your voice is valued and your ideas can be put into motion
Lifes too short to work with people you dislikewe focus on building a diverse crew of good
and talented people, and we stay connected through social events worth writing home about

About Us
Accurate Network Services Inc. is an IT Managed Services Provider serving Edmonton and Calgary.
Our mission is to use Accurate as a platform to better the lives of the people we work withthrough
collaborative partnerships with our clients, employees, vendors, and surrounding communities, we
believe we can achieve that. Weve been living out our vision for over 15 years, growing from a oneman-shop to the 55+ person organization we are today. Weve proud of the boutique service we offerour clientsservice so good its actually worth talking about; the majority of our business growth isthe result of word-of-mouth referrals.

Join our team and come build something special with us!

Job Description

Salary:

Background

The Condominium Authority of Ontario (CAO) is a dynamic, digital organization that supports the province's rapidly evolving condominium sector with information, education and dispute resolution services.

We value innovation, collaboration, creativity, a get-it-done mindset and embrace modern, agile/scrum IT development methodologies and client-focused solutions. Our staff have told us that CAOs culture embraces diversity and provides a collaborative environment where they can learn, grow and thrive. We are committed to staff well-being and work-life balance, and offer competitive compensation, health benefits, pension matching and a hybrid work environment. Our office is in heart of Torontos bustling financial district.

The CAO is a delegated administrative authority that supports condo living and enhances consumer protection by providing services and resources that reach all condo communities across Ontario. We are accountable to the government through and Administrative Agreement with the Minister of Public and Business Service Delivery and Procurement. The seven-member board of directors provide strategic guidance and oversight of the organization.

We are an organization driven by our vision, mission and values:

• Our Vision: Strong and vibrant condominium communities in Ontario
• OurMission: Engage and empower Ontarios condominium communities with information, education, and dispute resolution
• CorporateValues: Innovation, trust, teamwork, value for money, integrity, fairness
• Team Values: Respect, trust, diversity, collaboration, leadership

Role Purpose

The Technical Business Analyst serves as a strategic bridge between CAOs business units and IT, ensuring digital solutions are optimized to deliver measurable business outcomes. This role involves gathering and analyzing requirements, assessing risks and impacts, and shaping technology-enabled solutions. The Analyst partners with stakeholders to improve business processes, enhance user experience, and maintain system integrity while ensuring compliance with data governance and cybersecurity standards.

If Interested please apply by September 5, 2025 4 pm

Main Roles & Responsibilities

Business Analysis & Solution Design

• Collaborate with business stakeholders and development teams to translate needs into well-defined requirements, features, and acceptance criteria.
• Conduct business process reviews, gap analyses, and impact assessments to identify optimization opportunities.
• Develop user journeys, process flows, and personas to ensure user-centered solution design.
• Maintain detailed business and system documentation across all CAO applications `
• Partner with cybersecurity and compliance teams to ensure all solutions align with governance, privacy, and security frameworks.

Data Analysis & Insights

• Perform qualitative and quantitative data analysis to identify trends, risks, and improvement opportunities.
• Create oversight and performance reports, dashboards, and KPIs using tools such as Power BI and Excel.
• Provide actionable, data-driven insights to support decision-making by executives and business leaders.

Testing & Quality Assurance

• Define and execute functional test cases, ensuring all requirements are traceable and validated.
• Coordinate User Acceptance Testing (UAT) with stakeholders, guiding them through execution and documentation.
• Work closely with development teams to validate solutions, plugins, and integrations function as designed.

Functional Support & Continuous Improvement

• Provide Level 2 support for CRM and integrated systems, conducting root-cause analysis and escalating to Level 3 where needed.
• Recommend automation and AI-enabled opportunities to improve efficiency and accuracy.
• Support the business with ongoing process optimization and technology adoption initiatives.

• Facilitate User Acceptance Testing (UAT) and create functional test cases to ensure system quality and performance.
• Help verify Acceptance Criteria (AC)to ensure functional items work as intended.
• Facilitatecontinuous improvementby identifying gaps or issues during sprint retrospectives and proposing actionable solutions.

Project Management & Collaboration

• Lead small-to-medium cross-functional projects; contribute to larger initiatives under project leads.
• Coordinate vendors and contractors to ensure compliance with deliverables and service-level agreements.
• Maintain accountability for system change documentation, accuracy, and central storage.

• Participate in Sprint Reviews to validate completed work and gather stakeholder feedback.

Stakeholder Engagement & Change Enablement

• Facilitate workshops and requirements sessions with diverse stakeholders across CAO.
• Support adoption of new systems and features through training, documentation, and onboarding support.
• Act as a trusted advisor, clearly communicating benefits of process re-engineering and technology-driven change.

Qualifications & Skills

• Bachelors degree in Business, IT, or related discipline (or equivalent experience).
• 35 years of experience in a Business Analyst, Technical Analyst, or related IT/business hybrid role.
• Strong knowledge of relational databases, CRM systems, and system integrations, and custom software development.

• Experience supportingproduct strategy, backlog prioritization, and product roadmap planning.
• Ability to collaborate onuser flows, wireframes, and prototypeswith product managers and designers.

• Hands-on experience with Agile methodologies (Scrum/Kanban), writing PBIs, epics/features, and acceptance criteria.
• Proficiency with data analysis and visualization tools (Excel, Power BI, SQL).
• Strong analytical, problem-solving, and communication skills, with the ability to influence stakeholders.
• Familiarity with cybersecurity, compliance, and data governance best practices.
• Experience identifying opportunities for process automation and emerging technologies (e.g., AI, RPA).

Disclaimer

We thank everyone for their interest in joining our dynamic team, but due to the volume of applications only those qualified will be contacted.

CAO is an equal opportunity employer, encouraging workplace diversity. All qualified individuals will be considered without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, marital status or any other characteristic protected by law.

CAO welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. You can email for any request.

Job Description

Salary: $55,000 to $65,000

Content Bloom is a close-knit international company with headquarters based out of Halifax, Nova Scotia. Were an enterprise consulting agency that works with Fortune 500s companies using our expertise to implement Digital Experience Platforms, such as Adobe Experience Cloud, and best-of-breed composable platforms. We're looking for engaging people to join our amazing delivery team as developers and consultants.

Qualifications -What you need to get the job:

• Bachelors degree in an IT-related field
• PMI Certification or CSM is considered an asset
• 2+ years of professional experience in an Agile environment
• 3+ years of professional experience with Web Technologies / Web Development
• Excellent interpersonal skills with the ability to work virtually
• Ability to strongly voice your opinions, while still actively hearing others
• Foresight to find and fix issues before anyone ever notices something is wrong.
• Canadian Citizenship or authorization to work within Canada
• The ability to work in the USA and willingness to travel globally
• Passion for what you do

Life at Content Bloom - What youll do once you get the job (after you celebrate):

• Meet with internal and external stakeholders and clients to review project requirements
• Develop detailed functional and technical requirements for the implementation of business process changes or improvements in data analysis and the creation of reports
• Conduct Business Process Discovery and Mapping. Produce process models and workflows, diagrams, and provide input into data models
• Prepare Business - and System Use case documentation & lead/participate in high-level design, lead requirements, and Use Case walkthroughs
• Collaborate with developers and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs
• Analyze data to identify where future opportunities lie, or to confirm success in previous initiatives

What will get you bonus points:

• A sense of humor
• No fear of dogs (semi-mandatory)
• Enjoy playing pool or ping pong casually and outdoor activities
• A resume that tells a story - show us don't tell us why you're awesome
• Be a good citizen demonstrating shared leadership
• Enjoy proactively solving problems outside of your core discipline
• An understanding of what being a consultant means
  

Additional perks (beyond loving your new job):

• Office dogs
• Flexible hours and generous time off
• Annual bonuses and raises based on performance
• Work in a small team, but work on enterprise-grade projects
• Full health benefits from day 1
• RRSP Matching Program
• Travel opportunities
• A variety of comfortable working spaces
• Exciting social events
• Hilarious co-workers
• Excellent office-supplied coffee, drinks, snacks, and espresso
  

Please monitor your promotions and spam folders for communications from us concerning your application. We may reach out to you for a quick phone call before we schedule your first interview.