53 Technical Documentation jobs in Canada

**Responsable du support technique, documentation technique**
Le responsable du support technique, documentation technique est chargé de la réalisation et/ou de la production de l'ensemble des données, de la conception graphique et des besoins en matière d'impression de l'installation de production LDS. La fonction principale du poste est la gestion des données et le soutien à la réalisation des projets en ce qui concerne toutes les tâches de numérisation, d'impression et de travail numérique (par exemple, la création de fichiers de chargement pour l'importation de documents dans un logiciel de litige spécifique). Grâce à ses connaissances et à son expérience de toutes les activités de LDS, il est attendu de lui qu'il soit une source d'information pour l'ensemble du personnel de production de LDS. Le candidat qualifié doit être capable de travailler dans un environnement exigeant et dynamique tout en gérant plusieurs échéances.
**Responsabilités :**
�· Fournir des rendus graphiques à partir des idées de base des clients afin de répondre aux besoins commerciaux ;
�· Concevoir et produire des illustrations prêtes à être imprimées et présentées, notamment des livres de clôture, des graphiques, des tableaux, des affiches et/ou des photos ;
�· Répondre aux exigences des clients en matière de qualité et de conception ;
�· Tenir à jour une bibliothèque graphique et photographique des fichiers de conception ainsi que des enregistrements numériques de tous les travaux réalisés ;
�· Se tenir au courant des réflexions, des nouvelles idées et des technologies du secteur ;
�· Utiliser l'innovation pour répondre à des problèmes complexes et aux besoins de l'entreprise tout en respectant les contraintes de coût, de temps et les besoins des clients ;
�· Respecter les exigences légales relatives à la duplication, à l'impression, aux logiciels, aux images/illustrations numériques et aux polices de caractères ;
�· Respecter les calendriers de production et les délais ;
�· Consulter le client et le personnel afin d'identifier leurs besoins graphiques, leurs contraintes budgétaires et les délais raisonnables pour le projet ;
�· Effectuer un contrôle qualité (QC) sur tous les documents produits afin de vérifier leur exactitude ;
�· Grande efficacité dans tous les aspects des fonctions de numérisation, d'impression et d'assemblage dans l'environnement de production ;
�· Responsable de fournir des instructions spécifiques à l'équipe de production en fonction du résultat souhaité pour les projets de numérisation, de litige et d'archivage ;
�· Préparer les fichiers de chargement et d'exportation de données pour les projets de numérisation, de litige et d'archivage ;
�· Établir les factures et les rapports requis pour les projets terminés ;
�· Autres tâches assignées par le responsable.
**Qualifications :**
�· 4 ans d'études supérieures en art commercial/conception graphique ou expérience équivalente
�· Minimum de 3 ans d'expérience dans le domaine
�· Une expérience professionnelle préalable dans les services de documents juridiques, dans un FM juridique (site client géré par Ricoh) ou dans un environnement graphique est préférable
**Connaissances et compétences** :
�· Maîtrise de Microsoft Office (notamment Word et Excel) et d'Adobe Creative Suite (Illustrator, Indesign, Dreamweaver, etc.)
�· Connaissance pratique des logiciels courants d'examen de documents litigieux tels que IPRO, Relativity et Concordance, ainsi que de la manipulation de données à l'aide de Scan2File
�· Capacité à travailler en équipe en entretenant des relations positives et productives avec les collègues, la direction, les services commerciaux et de production.
�· Capacité à s'adapter à des situations changeantes et à faire preuve de flexibilité.
�· Capacité à effectuer des tâches répétitives en exécutant continuellement différentes tâches selon des procédures, des séquences ou des rythmes définis, tout en respectant les normes de qualité et de rendement.
�· Bonnes compétences en communication orale et écrite.
�· Connaissance des logiciels de publication assistée par ordinateur afin de garantir que les fichiers des clients peuvent être manipulés (ou créés) pour un résultat correct
�· Connaissance opérationnelle des équipements spécialisés tels que les imprimantes couleur de production, les scanners à haut débit, les coupe-papier, les perforateurs et les plastifieuses
**Lead Support Representative, Technical Document**
The Lead Support Representative, Technical Document is responsible for the completion and/or production of the overall data, graphic design and print production needs of the LDS production facility. The main function of the position is data management and supporting project completion as it relates to all scanning, printing and digital work (eg creation of load files for importing documents into specified litigation software). Through their knowledge and experience of all LDS business lines the expectation is that they will be a resource of education for all LDS production staff. The qualified candidate must be able to work in a demanding fast paced environment while managing multiple deadlines.
**Responsibilities:**
�· Delivers graphic output from customers' basic ides to meet business needs;
�· Designs and produces print and presentation-ready artwork including closing books, graphs, charts, posters and/or photos;
�· Meets customer quality and design requirements;
�· Maintain a graphic and photographic library of design files as well as digital records for all work completed;
�· Keeps abreast of industry thinking, new ideas and technologies;
�· Uses innovation to address complex problems and business needs while meeting the constraints of cost, time and client need;
�· Adheres to legal requirements relating to duplication, printing, software, digital images/artwork and fonts;
�· Adheres to production schedules and deadlines;
�· Consults with client and staff to identify their graphic needs, budget constraints and reasonable deadlines for the project;
�· Perform QC (quality control) on all produced materials for accuracy of completion;
�· High performance ability in all aspects of scanning, printing and assembly functions within the production environment;
�· Responsible for providing direction to production team on job specific instructions based on the desired output for scanning, litigation and backfile projects;
�· Prepare load files and data export files for scanning, litigation and backfile projects;
�· Complete invoicing and required reports for completed projects;
�· Other duties as assigned by manager.
**Qualifications:**
�· 4 year Post-Secondary Education in Commercial ArtGraphic Design or equivalent experience
�· Minimum of 3 years related experience
�· Prior work experience in Legal Document Services, a legal FM (Ricoh Managed Customer Site), or a graphics environment is preferred
**Knowledge & Skills:**
�· Proficiency in Microsoft Office (most notably Word and Excel) and Adobe Creative Suite (Illustrator, Indesign, Dreamweaver, etc.)
�· Working knowledge of common document litigation document review software such as IPRO, Relativity, and Concordance as well as data manipulation using Scan2File
�· Must be able to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales and production departments
�· Must be able to adapt to changing situations and be flexible
�· Must be able to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards
�· Effective verbal and written communication skills
�· Has knowledge of desktop publishing software to ensure client files can be manipulated (or created) for proper output
�· Has operational knowledge of specialized equipment such as a production color printer, high volume scanners, paper cutters, paper drills and laminating devices
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Select the medical, dental, life, and disability insurance coverage that fits your needs.
+ Contribute to your financial security with Ricoh Canada's Retirement plan, with company matching contributions.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually.
+ Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

Job Description
Seeking a Documentation Specialist to join our leading Commercial Banking team. Support our corporate card implementation and Card Sales Teams by coordinating the submission and return of legal agreements, KYC & AML artifacts required to onboard corp card clients
Act as a trusted advisor to both clients and internal partners sales/relationship managers/Vendor
Responsible for providing standard legal agreements or work with appropriate internal praters to have negotiated agreements drafted.
Instruct clients on needed KYC and AML artifacts required to facilitate the documentation review and approval process.
Communicate and follow-up with clients and internal partners to ensure necessary legal docs and pre-requisite are met to advance the onboarding process
Respond to clients' and internal partners' inquiries related to legal agreements, AML & KYC related questions
Utilize email, phone , conference call settings to communicate with clients and internal partners
Ensure all agreements, AML & KYC documents are accurate, execute correctly by client and archived in system of records
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
- 1+ years in documentation/banking/customer service/client facing
 - Bachelor/college/university - in business, finance, or related field
 - Background in banking, card, financial institutions, universities, insurance companies
 - Comfortable learning and adapting to changing tech tools and work process
 - Working knowledge of Microsoft Outlook, Microsoft Teams, and other Microsoft Office Product suites
 - Access to quiet (non-public) professional work environment given role is remote
 - Access to reliable and High Speed Internet banking/FI experience

Amilia is transforming the recreation and activities market with its innovative, purpose-built SaaS platform. Designed for municipalities, community centers, nonprofits, businesses, and recreation organizations, Amilia SmartRec™ streamlines operations, optimizes facility management, and simplifies program and membership management. 

Since 2009, Amilia has been on a mission to revolutionize how communities connect and participate in activities. By combining cutting-edge technology with deep industry expertise, the software empowers organizations to manage registrations, memberships, facilities, and finances more efficiently while enhancing community engagement. 

Over 1,500 organizations across 6,600 locations in North America rely on Amilia to serve 4.5 million participants and process $750M in transactions annually. 

Caring is at the core of Amilia’s culture: for customers, tailored products, and colleagues alike. Driven by an entrepreneurial spirit and a passion for innovation, this mindset shapes everything we do. 

What can you expect:

As a Documentation Specialist at Amilia, you’ll play a key role in helping our clients succeed by creating and maintaining clear, accurate, and engaging documentation in our Help Center. Your work will support customer onboarding, self-service, and ongoing product adoption. 

You’ll collaborate closely with our Technical Writer and cross-functional teams to ensure content quality, consistency, and usability. This is a great opportunity to deepen your expertise in technical writing and SaaS customer education. 

You'll be responsible for:

Content Creation & Maintenance   

• Write and update Help Center articles, FAQs, and guides in English and French 

• Create visuals (screenshots, GIFs, videos) to enhance documentation 

• Ensure content is searchable, categorized, and linked 

• Translate and proofread bilingual content 

• Update articles following product releases 

Help Center Governance & Standards   

• Follow editorial guidelines and terminology standards 

• Flag outdated or inconsistent content 

• Participate in content audits 

• Suggest improvements to Help Center structure and usability 

Cross-Functional Collaboration   

• Work with Product, Design, and Marketing to gather feature information 

• Support Customer Success, Professional Services, and Customer Care with timely documentation 

• Collaborate with Instructional Designer on course content when needed 

Launch Support & External Contributions   

• Record short product explainers or feature updates 

• Contribute to customer-facing webinars and go-to-market activities 

• Provide subject-matter expertise to align content with educational standards

**Job Description Summary**
**Job Description**
GE Vernova Canada, Inc. is seeking an experienced Site documentation specialist to support our hydropower division in the Niagara region. This critical role contributes to the successful execution of multiple major Engineering, Procurement, and Construction (EPC) hydropower projects. The Documentation controller will assist Ontario-based execution team and coordinate with global EPC project teams, ensuring seamless communication and material management throughout project lifecycles.
GE Vernova Canada, Inc. and Ontario Power Generation have joined into a collaborative agreement to refurbish their two stations; Sir Adam Beck I and Sir Adam Beck II over the next 15 years.
Sir Adam Beck 1 (SAB1) Generating Station is a ten (10) unit station located on the Niagara River. The units were placed in service during 1921 to 1930. Recent Overhauls began in 2009 with 3 units remaining as: G4, G6, G8 which is planned to be completed in this program.
Sir Adam Beck 2 (SAB2) Generating Station is a hydro power plant of sixteen (16) unit of 104.5 MW each located on the Niagara River. The units were placed in service during the years 1954 -1958. The Sir Adam Beck 2 Overhaul Refurbishment project will consist in refurbishing or replacing the major equipment and auxiliaries of all 16 units from 2025 to 2037.
**Responsibilities:**
+ Serve as the main site contact for all matters relating to drawings, engineering directives, and document version control.
+ Provide weekly updates to the site team regarding document changes, new issues, and customer comments impacting design.
+ Act as the liaison between engineering document changes and their effects on the Bill of Materials (BOM) for ongoing projects.
+ Develop a deep understanding of the project documentation and supply chain structure to effectively support the execution team (site manager, superintendent, etc.).
+ Manage drawings in circulation and coordinate redline inputs to ensure transparent progress during the construction stage to complete accurate as-built version control.
+ Coordinate with cross-functional teams, both locally and globally, to facilitate effective communication and problem-solving.
+ Support site quality activities within the scope of the Site Quality Specialist role as needed, mainly regarding material receiving and coordination to/from warehouses when needed.
+ Promote and uphold a culture of respect, inclusion, and collaboration within a diverse team environment.
**Qualifications:**
+ Diploma or Bachelor's degree in Engineering, Supply Chain Management, Construction Management, or a related field. Equivalent combination of education and experience will be considered.
+ 3+ years of relevant experience in material management, site coordination, or related roles within the construction, engineering, or hydropower industry.
+ Demonstrated experience managing engineering documentation and BOM processes.
+ Strong organizational skills with the ability to handle multiple tasks and priorities in a fast-paced environment.
+ Excellent interpersonal and communication skills, with the ability to work effectively in a culturally diverse, global team.
+ Proficiency in document management systems (e.g., Aconex, SharePoint) and Microsoft Office Suite.
+ Knowledge of procurement, logistics, and supply chain processes.
+ Attention to detail and a proactive approach to problem-solving.
+ Ability to work both independently and collaboratively.
+ Knowledge of hydropower projects or similar EPC environments is an asset.
+ Bilingual or multilingual abilities are an asset.
**Additional Information**
**Relocation Assistance Provided:** No
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Job Description

Job Description

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy ! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures , Canada’s Top Growing Companies , and the TSX30 , highlighting us as one of the top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams , and included on TIME Magazine’s 2025 list of Canada’s Best Companies .  These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome , easyfinancial , and LendCare .

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

goeasy Ltd. seeking a Learning & Documentation Specialist to create engaging learning material for our frontline. In this role, you’ll be partnering with stakeholders to identify business needs and how training fits into their business objectives. Each project you work on requires a deep analysis to ensure we come up with the best learning solution for our frontline. You’ll also be responsible for measuring the success of your learning deliverables and providing recommendations to stakeholders on next steps for the learning topic.

What will you be doing?

• Instructional Design:

  • Conduct intensive gap analyses with SMEs and stakeholders to identify the best medium and platform for delivering learning.
  • Align each initiative and learning material with the organization’s sales and collections methodology.
  • Define measurable learning objectives that drive improvements in frontline performance and KPIs.
  • Create lesson plans and storyboards using tools such as Microsoft Office, Articulate 360, and Adobe.
  • Design visuals and graphics using Adobe Illustrator, InDesign, or Adobe Animate.
  • Collaborate with content developers to determine graphic and visual requirements.

  Content Review & Analysis:

  • Support scheduled and ad hoc reviews of existing learning content.
  • Apply evaluation methods to measure learning outcomes and instructional impact of both new and existing materials.
  • Maintain an up-to-date project tracker and provide regular updates on all activities.
  • Stay informed on trends in adult learning, accessibility, and instructional technology.
  • Contribute to the development and refinement of internal standards, instructional templates, and content libraries to ensure consistency and quality in design.

What experience do you have?

• Ability to think critically and ask targeted questions to determine needs and respond appropriately.
• Adult education certificate is an asset.
• Experience in basic project management practices.
• Ability to analyze learner performance data and LMS reports to inform content improvements.
• Proficiency in tools such as Articulate Rise/Storyline and Adobe suite.
• Strong organizational and interpersonal skills.
• Excellent verbal and written communication skills.
• A minimum of three (3) years of instructional design and development experience, particularly in eLearning.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week , from our Mississauga office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

Why should you work for goeasy?

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer…

Financial Benefits:

• RRSP matching and Employee Share Purchase Plan programs.
• Annual bonus that rewards your hard work and dedication.
• Employee discounts on furniture, electronics, and appliances.
• MAT & PAT leave top-up.
• Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

Health and Lifestyle:

• Enjoy company-paid volunteer days to give back to the community.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a flexible modular benefits package.
• Stay fit and energized with exclusive access to our on-site private gym at our head office.

Employee Perks:

• Fuel your growth with the Tuition Assistance Program.
• Double the impact of your generosity with Company Matched Charitable Donations.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!

Diversity, Inclusion, and Equal Opportunity Employment :

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above. 

Legal Documentation Specialist A leader in business law in Canada, our client is a top-tier firm advising Canadian executives as well as U.S. and international clients with interests in Canada. As part of its operations, the firm is seeking a meticulous and organized individual to provide essential support in the production and management of legal and administrative documents.What is in it for you: • Competitive salary: Between $60.000 and $0.000 per year.• Permanent, full-time position: 35 hours per week.• Flexible schedule: Monday to Friday, with working hours from 8:30 am to 4:30 pm or 9:00 am to 5:00 pm.• Hybrid work model: 3 days in-office and 2 days remote. Wednesdays are mandatory in-office, with flexibility to choose the other two days.• Group insurance: Comprehensive coverage including dental, vision, and mental health support up to $3.000, ith fully employer-funded family coverage.• Wellness program: Up to $7 0 reimbursement for remote work equipment (headphones, Apple Watch, etc.).• Training: $7 0 annual reimbursement for professional development, plus 4 days of in-person training per week.• RRSP: 2% employer contribution after one year of service.• Vacation: 4 weeks starting from the date of hire, prorated to the number of months worked.Responsibilities: • Proofread and verify documents (formatting, spelling, and grammar in both official languages).• Produce, format, modify, redact, convert, compile, and print various documents (legal procedures, reports, PowerPoint presentations, organizational charts, Excel spreadsheets, graphs, PDFs, etc.).• Create complex and high-volume legal or other documents through transcription or digitization.• Print and assemble documents for court filing.• Conduct information research (court rolls, SEDAR, CANLII, business registries).• Provide formatting solutions and guidance on document presentation in accordance with the firm’s quality standards.• Maintain communication with stakeholders regarding document production and their requirements.• Ensure high-quality, timely work, including any other related tasks.What you will need to succeed: • Bilingual in French and English, both spoken and written, to support a national and international clientele.• 3+ years of experience in a similar legal role.• Excellent written and verbal communication skills.• Advanced knowledge of Microsoft Office Suite (Word, Excel, Adobe Acrobat, PowerPoint).• Strong organizational skills, attention to detail, and proofreading expertise.• Ability to learn quickly and a desire to stay up to date professionally.• Highly autonomous, flexible, versatile, and able to work under pressure.• Excellent customer service skills.• Team spirit and strong interpersonal skills.Why Recruit Action? Recruit Action (agency permit: AP- ) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.# OSL

Are you passionate about creating impactful learning experiences and clear documentation that drives performance? Join our dynamic AdminAdvantage team, where innovation, collaboration, and continuous improvement are at the heart of everything we do.
As a Training & Documentation Specialist, you'll design and deliver training programs, develop procedural documentation, and support change readiness across multiple teams and locations. You'll play a key role in enabling our Group Benefits business to deliver meaningful experiences to clients and help make Canadians healthier and organizations stronger.
**Position Responsibilities:**
+ Design and deliver training for new hires, cross-training, and business initiatives.
+ Conduct needs assessments and develop training plans, lesson outlines, and materials.
+ Create engaging content: job aids, workflows, presentations, and e-learning modules.
+ Facilitate learning through classroom, virtual, and on-the-job coaching.
+ Evaluate training effectiveness using assessments and feedback tools.
+ Maintain and update procedural documentation in response to business changes.
+ Collaborate with project teams to ensure training and documentation readiness.
+ Support leaders and specialists with complex cases and technical inquiries.
+ Drive continuous improvement in training content and delivery.
**Required Qualifications:**
+ 3+ years of experience in training design, delivery, and evaluation.
+ Strong understanding of adult learning principles and training cycles.
+ Excellent communication, facilitation, and relationship-building skills.
+ High proficiency in MS Office and virtual collaboration tools.
+ Adaptability, initiative, and a customer-first mindset.
+ Ability to manage multiple priorities and thrive in a fast-paced environment.
+ A proactive approach to problem-solving and process improvement.
**Preferred Qualifications:**
+ Certification in training, adult education, or "Train the Trainer" programs.
+ Experience in the financial services industry, especially Group Benefits
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
+ Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
Waterloo, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$57,675.00 CAD - $96,125.00 CAD
Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

Are you passionate about creating impactful learning experiences and clear documentation that drives performance? Join our dynamic AdminAdvantage team, where innovation, collaboration, and continuous improvement are at the heart of everything we do.
As a Training & Documentation Specialist, you'll design and deliver training programs, develop procedural documentation, and support change readiness across multiple teams and locations. You'll play a key role in enabling our Group Benefits business to deliver meaningful experiences to clients and help make Canadians healthier and organizations stronger.
**Position Responsibilities:**
+ Design and deliver training for new hires, cross-training, and business initiatives.
+ Conduct needs assessments and develop training plans, lesson outlines, and materials.
+ Create engaging content: job aids, workflows, presentations, and e-learning modules.
+ Facilitate learning through classroom, virtual, and on-the-job coaching.
+ Evaluate training effectiveness using assessments and feedback tools.
+ Maintain and update procedural documentation in response to business changes.
+ Collaborate with project teams to ensure training and documentation readiness.
+ Support leaders and specialists with complex cases and technical inquiries.
+ Drive continuous improvement in training content and delivery.
**Required Qualifications:**
+ 3+ years of experience in training design, delivery, and evaluation.
+ Strong understanding of adult learning principles and training cycles.
+ Excellent communication, facilitation, and relationship-building skills.
+ High proficiency in MS Office and virtual collaboration tools.
+ Adaptability, initiative, and a customer-first mindset.
+ Ability to manage multiple priorities and thrive in a fast-paced environment.
+ A proactive approach to problem-solving and process improvement.
**Preferred Qualifications:**
+ Certification in training, adult education, or "Train the Trainer" programs.
+ Experience in the financial services industry, especially Group Benefits
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
+ Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
Waterloo, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$57,675.00 CAD - $96,125.00 CAD
Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

Are you passionate about creating impactful learning experiences and clear documentation that drives performance? Join our dynamic AdminAdvantage team, where innovation, collaboration, and continuous improvement are at the heart of everything we do.
As a Training & Documentation Specialist, you'll design and deliver training programs, develop procedural documentation, and support change readiness across multiple teams and locations. You'll play a key role in enabling our Group Benefits business to deliver meaningful experiences to clients and help make Canadians healthier and organizations stronger.
**Position Responsibilities:**
+ Design and deliver training for new hires, cross-training, and business initiatives.
+ Conduct needs assessments and develop training plans, lesson outlines, and materials.
+ Create engaging content: job aids, workflows, presentations, and e-learning modules.
+ Facilitate learning through classroom, virtual, and on-the-job coaching.
+ Evaluate training effectiveness using assessments and feedback tools.
+ Maintain and update procedural documentation in response to business changes.
+ Collaborate with project teams to ensure training and documentation readiness.
+ Support leaders and specialists with complex cases and technical inquiries.
+ Drive continuous improvement in training content and delivery.
**Required Qualifications:**
+ 3+ years of experience in training design, delivery, and evaluation.
+ Strong understanding of adult learning principles and training cycles.
+ Excellent communication, facilitation, and relationship-building skills.
+ High proficiency in MS Office and virtual collaboration tools.
+ Adaptability, initiative, and a customer-first mindset.
+ Ability to manage multiple priorities and thrive in a fast-paced environment.
+ A proactive approach to problem-solving and process improvement.
**Preferred Qualifications:**
+ Certification in training, adult education, or "Train the Trainer" programs.
+ Experience in the financial services industry, especially Group Benefits
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
+ Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Giới thiệu về Manulife và John Hancock**
Tập đoàn Manulife Financial là nhà cung cấp dịch vụ tài chính quốc tế hàng đầu giúp mọi người quyết định dễ dàng hơn và có cuộc sống vẹn toàn hơn. Để tìm hiểu thêm về chúng tôi, hãy truy cập .
**Manulife là Nhà sử dụng lao động không phân biệt đối xử**
Tại Manulife/John Hancock, chúng tôi luôn đón nhận sự đa dạng. Chúng ta cố gắng thu hút, phát triển và duy trì lực lượng lao động đa dạng tương tự như những khách hàng mà chúng ta phục vụ, đồng thời thúc đẩy một môi trường làm việc hòa nhập, đề cao thế mạnh của từng nền văn hóa và cá nhân. Chúng ta cam kết tuyển dụng, duy trì, thăng tiến và trả lương một cách công bằng. Đồng thời, chúng ta quản lý tất cả các hoạt động và chương trình của mình mà không phân biệt đối xử dựa trên chủng tộc, dòng họ, xuất thân, màu da, nguồn gốc dân tộc, quyền công dân, tôn giáo hoặc tín ngưỡng tôn giáo, đức tin, giới tính (bao gồm phụ nữ mang thai và các tình trạng liên quan đến mang thai), xu hướng tính dục, đặc điểm di truyền, tình trạng cựu chiến binh, bản dạng giới, biểu hiện giới, tuổi tác, tình trạng hôn nhân, tình trạng gia đình, khuyết tật hoặc bất kỳ căn cứ nào khác được pháp luật hiện hành bảo vệ.
Ưu tiên của chúng ta là loại bỏ các rào cản để đem lại cơ hội tiếp cận việc làm bình đẳng. Đại diện Bộ phận Nhân sự sẽ làm việc với những ứng viên có yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển. Tất cả thông tin được chia sẻ trong quá trình yêu cầu điều chỉnh sẽ được lưu trữ và sử dụng tuân theo pháp luật hiện hành và chính sách của Manulife/John Hancock. Để yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển, hãy liên hệ với .
**Referenced Salary Location**
Waterloo, Ontario
**Working Arrangement**
Kết hợp
**Salary range is expected to be between**
$57,675.00 CAD - $96,125.00 CAD
If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.