222 Technical Service jobs in Canada

Job Description

Salary:

Our purpose is simple: To enrich the lives of our partners. Zelus is committed to providing our customers with the highest quality products and services available today, and we believe that commitment begins with hiring the best people.

As a member of the service team and as a new member of our Zelus family; you will join a diverse, dynamic group of highly motivated individuals that bring with them a wide array of talents, skills, and backgrounds.

TheTechnical Service Manager will ensure our team of Crane Service Technicians has the information and tools required to exceed our customers' expectations by providing timely, reliable, and professional service.

WHAT YOU WILL DO:

Technical Training and Support:

• Act as a coach and mentor for technicians by providing onsite, hands-on training
• Offer technical guidance and assistance to crane technicians during troubleshooting and resolution of complex issues

Onsite Service and Support:

• Perform onsite crane service tasks, including participation in on-call rotations for emergency situations
• Assist the Service Manager in assigning technicians to appropriate jobs based on their skills
• Ensure that jobs are performed within estimated parameters; coordinate with the Service Manager/Estimator to adjust as needed to preserve Gross Margin

Team Development and Management:

• Participate in 1:1 meetings with the Service Manager, fostering a motivational environment and supporting disciplinary actions when necessary

Customer Relations and Sales Support:

• Maintain customer relationships and address any concerns while supporting the development of Overhead Crane Service sales
• Assist estimators in preparing and submitting quotations and addressing inspection deficiencies as required

Project Management Support (Mod and upgrade):

• Conduct onsite visits to gather information necessary for preparing quotations aligned with company requirements (Gross margin, Terms and Conditions)
• Follow up with customers to secure Purchase Orders (POs), prepare work orders (WOs), and advise technicians on the type and location of work to be performed
• Prepare a scope of work for both the Service Technician and the customer for Mod and upgrade projects

Continuous Improvement and Safety:

• Stay updated on industry trends, best practices, and technological advancements related to crane maintenance and repair
• Support the development and implementation of standardized procedures for efficient and effective service delivery
• Ensure compliance with all Occupational Health and Safety Act (OHSA) regulations and company safety policies and procedures
• Maintain a clean and organized work environment, free of potential hazards
• Practice proper ergonomics to prevent strain injuries
• Adhere to office safety procedures, including emergency evacuation routes, fire drills, and building safety protocols
• Report all incidents, accidents, and near misses immediately
• Actively look for and report potential hazards in the workplace
• Complies with the Occupational Health & Safety Act and Regulations for Industrial Establishments
• Participates in training programs as and when required
• Promote safe working practices including safe equipment operation, hazard reporting, and awareness of rights
• Maintain a clean and organized work environment, free of potential hazards
• Practice proper ergonomics to prevent strain injuries
• Adhere to office safety procedures, including emergency evacuation routes, fire drills, and building safety protocols

Additional Responsibilities:

• Provide necessary support to the Service Manager in their absence or in conjunction with them or their substitute
• Perform other duties as assigned

WHAT YOU NEED:

• Minimum 3 Years' experience in a similar role
• Previous O/H Crane experience
• Technical Expertise
• Excellent problem-solving abilities and technical proficiency in crane systems and equipment
• The ability to work under pressure and handle stress
• Intermediate computer skills; MS Office
• Strong leadership skills with the ability to effectively manage and motivate a team
• Proficient communication and interpersonal skills, with the ability to interact confidently with customers and internal stakeholders
• Willingness to travel to customer sites for service visits and inspections, as needed
• Availability to respond to emergency service calls outside of regular business hours
• Valid driver's license and clean driving record

WHAT WE OFFER:

• Competitive Wages
• Comprehensive Benefits Package (Health, Dental, Vision, Out of Country and more)
• Health Spending Account
• RRSP Matching Program
• Profit Sharing
• Employee Assistance Program
• Family, Friendly Environment
  

Zelus provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires accommodation during the application process or through the selection process, the hiring manager and the Human Resources specialist will work with the applicant to meet the job applicants accommodation needs.

Job Description

Position Summary:

This position is self-directed on a day-to day basis, and responsible for being on site at a customer(s) performing product and process optimization daily activities to meet the needs of the customer. This includes performing tests on process fluids, creating and distributing routine reports, monitoring product inventories, reducing usage, costs of chemicals or process costs and special projects as needed.

Travel to customer sites/laboratories approximately 60%.

What you will do

• Identification and documentation of savings projects or process improvements for presentation and approval by the customer while working with site team, implementing these approved projects.
• Partners with Commercial teams to ensure that financial goals are met. Helps promote shared savings programs and drives savings to meet unit cost targets.
• Responsible for creating, implementing and training customers on SOPs for specific product applications to ensure efficient and effective performance.
• Perform multi-site technical and sales oriented administrative duties in a manufacturing environment.
• Acquires, records and analyzes process and usage data to establish baseline.
• Provides input for customer presentations to justify adoption of proposed projects and to demonstrate the benefits of successfully completed proposals.
• Interaction with CMS as well as with customer’s production and technical personnel, and other suppliers.
• Assists in plant surveys and sales projects to quantify savings and process improvement opportunities, and to participate in preparation of proposals.
• Comply with all Company Policies: to include but not limited to Code of Conduct and expense reporting, etc.

What we look for

• Bachelor’s Degree in Chemistry, Engineering, or any relevant business related area.
• Minimum of 1 year related industry experience required.
• Customer Focus – Dedicated to meeting customer expectations and requirements.
• Results Driven – Holds self and others accountable for achieving performance objectives.
• Ability to work independently and/or with minimal supervision.
• Communications skills – Written, verbal and active listening.
• Proficient in English – Written and spoken.
• Must have basic working knowledge of Microsoft Office.

Job Description

Position Summary:

This position is self-directed on a day-to day basis, and responsible for being on site at a customer(s) performing product and process optimization daily activities to meet the needs of the customer. This includes performing tests on process fluids, creating and distributing routine reports, monitoring product inventories, reducing usage, costs of chemicals or process costs and special projects as needed.

Travel to customer sites/laboratories approximately 60%.

What you will do

• Identification and documentation of savings projects or process improvements for presentation and approval by the customer while working with site team, implementing these approved projects.
• Partners with Commercial teams to ensure that financial goals are met. Helps promote shared savings programs and drives savings to meet unit cost targets.
• Responsible for creating, implementing and training customers on SOPs for specific product applications to ensure efficient and effective performance.
• Perform multi-site technical and sales oriented administrative duties in a manufacturing environment.
• Acquires, records and analyzes process and usage data to establish baseline.
• Provides input for customer presentations to justify adoption of proposed projects and to demonstrate the benefits of successfully completed proposals.
• Interaction with CMS as well as with customer’s production and technical personnel, and other suppliers.
• Assists in plant surveys and sales projects to quantify savings and process improvement opportunities, and to participate in preparation of proposals.
• Comply with all Company Policies: to include but not limited to Code of Conduct and expense reporting, etc.

What we look for

• Bachelor’s Degree in Chemistry, Engineering, or any relevant business related area.
• Minimum of 1 year related industry experience required.
• Customer Focus – Dedicated to meeting customer expectations and requirements.
• Results Driven – Holds self and others accountable for achieving performance objectives.
• Ability to work independently and/or with minimal supervision.
• Communications skills – Written, verbal and active listening.
• Proficient in English – Written and spoken.
• Must have basic working knowledge of Microsoft Office.

Job Description

Position Summary:

This position is self-directed on a day-to day basis, and responsible for being on site at a customer(s) performing product and process optimization daily activities to meet the needs of the customer. This includes performing tests on process fluids, creating and distributing routine reports, monitoring product inventories, reducing usage, costs of chemicals or process costs and special projects as needed.

Travel to customer sites/laboratories approximately 60%.

What you will do

• Identification and documentation of savings projects or process improvements for presentation and approval by the customer while working with site team, implementing these approved projects.
• Partners with Commercial teams to ensure that financial goals are met. Helps promote shared savings programs and drives savings to meet unit cost targets.
• Responsible for creating, implementing and training customers on SOPs for specific product applications to ensure efficient and effective performance.
• Perform multi-site technical and sales oriented administrative duties in a manufacturing environment.
• Acquires, records and analyzes process and usage data to establish baseline.
• Provides input for customer presentations to justify adoption of proposed projects and to demonstrate the benefits of successfully completed proposals.
• Interaction with CMS as well as with customer’s production and technical personnel, and other suppliers.
• Assists in plant surveys and sales projects to quantify savings and process improvement opportunities, and to participate in preparation of proposals.
• Comply with all Company Policies: to include but not limited to Code of Conduct and expense reporting, etc.

What we look for

• Bachelor’s Degree in Chemistry, Engineering, or any relevant business related area.
• Minimum of 1 year related industry experience required.
• Customer Focus – Dedicated to meeting customer expectations and requirements.
• Results Driven – Holds self and others accountable for achieving performance objectives.
• Ability to work independently and/or with minimal supervision.
• Communications skills – Written, verbal and active listening.
• Proficient in English – Written and spoken.
• Must have basic working knowledge of Microsoft Office.

Job Description

Want to be part of one of the Top 10 Insurance Brokerages in Canada?  Looking for a role that will help you grow and advance your career? At Oracle RMS, we are a fun, energetic, and fast-paced insurance brokerage growing with a need to fill new roles within the Oracle RMS family. Our unique culture encourages employees to enroll in higher education, webinars, and training for professional growth and qualify for more advanced positions in the company. Oracle RMS is Great Places To Work certified!

At Oracle RMS, we hold an unwavering commitment to our clients, ensuring your needs are exceeded at every turn. Our dedication goes beyond mere professionalism; it's rooted in genuine care and concern for your well-being. We strive to cultivate relationships built on trust and integrity, where your success and security are our utmost priorities. As a result, you’ll have the peace of mind knowing that we’ve got your future protected.

We are guided by the principles of integrity and trust, fostering a culture of care that extends to both our clients and our team. At Oracle RMS, we believe in collaborative growth, where every employee is empowered to contribute, learn, and thrive together.

In this role you will be responsible for:

• Verify information on New Business applications to ensure risk fits internal guidelines

• Upload New Business and Endorsements to insurance carrier portals

• Prepare and mail out client letters for New Business and Endorsements

• Contacting help lines for company portals where issues arise and where premium discrepancies exist

• Daily EDI download and post automatic invoicing

Qualifications

• Enrollment in an accredited College or University insurance education program would be a benefit but not a prerequisite

• 1 to 2 years’ experience in the insurance industry is preferred but not required.

• Excellent computer skills, especially with Microsoft Office.

• Strong organizational, verbal and written communication skills

• Knowledge of Power Broker and Applied Rating (Compu-Quote) would be considered an asset but not a requirement

Benefits:

At Oracle RMS, we offer excellent a robust benefits and vacation package that covers

• Medical Benefits

• Dental Care

• Vision Care

• Disability Insurance

• Extended Health Care

• RRSP Matching Program

• Employee Assistance Program

Oracle RMS fosters a vibrant and supportive company culture, offering a dynamic environment where employees can thrive both professionally and personally. The company hosts numerous fun events throughout the year, creating a sense of community and camaraderie among team members.

Oracle RMS also provides excellent benefits, including an RRSP matching program that helps employees plan for their financial future, an Employee Assistance Program (EAP) to support their well-being, and a tuition reimbursement program to encourage continuous learning and growth. Additionally, employees can stay active and healthy with access to an onsite gym, further enhancing the work-life balance Oracle RMS is known for.

Salary will be commensurate with experience. We thank all applicants but only those being considered will be contacted.

Oracle RMS is an equal opportunity employer, we welcome applications from qualified individuals from all backgrounds. Persons who require accommodation during the recruitment process may indicate so on their application.

Job Description

Want to be part of one of the Top 10 Insurance Brokerages in Canada?  Looking for a role that will help you grow and advance your career? At Oracle RMS, we are a fun, energetic, and fast-paced insurance brokerage growing with a need to fill new roles within the Oracle RMS family. Our unique culture encourages employees to enroll in higher education, webinars, and training for professional growth and qualify for more advanced positions in the company. Oracle RMS is Great Places To Work certified!

At Oracle RMS, we hold an unwavering commitment to our clients, ensuring your needs are exceeded at every turn. Our dedication goes beyond mere professionalism; it's rooted in genuine care and concern for your well-being. We strive to cultivate relationships built on trust and integrity, where your success and security are our utmost priorities. As a result, you’ll have the peace of mind knowing that we’ve got your future protected.

We are guided by the principles of integrity and trust, fostering a culture of care that extends to both our clients and our team. At Oracle RMS, we believe in collaborative growth, where every employee is empowered to contribute, learn, and thrive together.

In this role you will be responsible for:

• Verify information on New Business applications to ensure risk fits internal guidelines

• Upload New Business and Endorsements to insurance carrier portals

• Prepare and mail out client letters for New Business and Endorsements

• Contacting help lines for company portals where issues arise and where premium discrepancies exist

• Daily EDI download and post automatic invoicing

Qualifications

• Enrollment in an accredited College or University insurance education program would be a benefit but not a prerequisite

• 1 to 2 years’ experience in the insurance industry is preferred but not required.

• Excellent computer skills, especially with Microsoft Office.

• Strong organizational, verbal and written communication skills

• Knowledge of Power Broker and Applied Rating (Compu-Quote) would be considered an asset but not a requirement

Benefits:

At Oracle RMS, we offer excellent a robust benefits and vacation package that covers

• Medical Benefits

• Dental Care

• Vision Care

• Disability Insurance

• Extended Health Care

• RRSP Matching Program

• Employee Assistance Program

Oracle RMS fosters a vibrant and supportive company culture, offering a dynamic environment where employees can thrive both professionally and personally. The company hosts numerous fun events throughout the year, creating a sense of community and camaraderie among team members.

Oracle RMS also provides excellent benefits, including an RRSP matching program that helps employees plan for their financial future, an Employee Assistance Program (EAP) to support their well-being, and a tuition reimbursement program to encourage continuous learning and growth. Additionally, employees can stay active and healthy with access to an onsite gym, further enhancing the work-life balance Oracle RMS is known for.

Salary will be commensurate with experience. We thank all applicants but only those being considered will be contacted.

Oracle RMS is an equal opportunity employer, we welcome applications from qualified individuals from all backgrounds. Persons who require accommodation during the recruitment process may indicate so on their application.

Job Description

Want to be part of one of the Top 10 Insurance Brokerages in Canada?  Looking for a role that will help you grow and advance your career? At Oracle RMS, we are a fun, energetic, and fast-paced insurance brokerage growing with a need to fill new roles within the Oracle RMS family. Our unique culture encourages employees to enroll in higher education, webinars, and training for professional growth and qualify for more advanced positions in the company. Oracle RMS is Great Places To Work certified!

At Oracle RMS, we hold an unwavering commitment to our clients, ensuring your needs are exceeded at every turn. Our dedication goes beyond mere professionalism; it's rooted in genuine care and concern for your well-being. We strive to cultivate relationships built on trust and integrity, where your success and security are our utmost priorities. As a result, you’ll have the peace of mind knowing that we’ve got your future protected.

We are guided by the principles of integrity and trust, fostering a culture of care that extends to both our clients and our team. At Oracle RMS, we believe in collaborative growth, where every employee is empowered to contribute, learn, and thrive together.

In this role you will be responsible for;

• Verify information on New Business applications to ensure risk fits internal guidelines

• Upload New Business and Endorsements to insurance carrier portals

• Prepare and mail out client letters for New Business and Endorsements

• Contacting help lines for company portals where issues arise and where premium discrepancies exist

• Daily EDI download and post automatic invoicing

Qualifications

• A willingness to learn and excited about the opportunity to build a career in general insurance. Training will be provided!

• Enrollment in an accredited College or University insurance education program would be a benefit but not a prerequisite

• 1 to 2 years’ experience as a Personal Lines Account Manager/CSR/TSR is preferred, but not required.

• Excellent computer skills, especially with Microsoft Office.

• Strong organizational, verbal and written communication skills

• Knowledge of Power Broker and Applied Rating (Compu-Quote) would be considered an asset but not a requirement

Benefits:

At Oracle RMS, we offer excellent a robust benefits and vacation package that covers

• Medical Benefits

• Dental Care

• Vision Care

• Disability Insurance

• Extended Health Care

• RRSP Matching Program

Oracle RMS fosters a vibrant and supportive company culture, offering a dynamic environment where employees can thrive both professionally and personally. The company hosts numerous fun events throughout the year, creating a sense of community and camaraderie among team members.

Oracle RMS also provides excellent benefits, including an RRSP matching program that helps employees plan for their financial future, an Employee Assistance Program (EAP) to support their well-being, and a tuition reimbursement program to encourage continuous learning and growth. Additionally, employees can stay active and healthy with access to an onsite gym, further enhancing the work-life balance Oracle RMS is known for.

Salary will be commensurate with experience. We thank all applicants but only those being considered will be contacted.

Oracle RMS is an equal opportunity employer, we welcome applications from qualified individuals from all backgrounds. Persons who require accommodation during the recruitment process may indicate so on their application.

Persons who require accommodation during the recruitment process may indicate such upon applying.

Job Description

Ai Insurance Organization
Ai Insurance Organization is an award-winning insurance brokerage located in Oakville, Ontario. Our purpose is to meet the evolving needs of all our stakeholders (clients, teammates, insurance partners, suppliers, communities, and society as a whole) and create superior value by disrupting and creating new market segments for both industry and consumer. We are seeking a motivated and driven Personal Lines Technical Service Representative (TSR)  to join our growing service team. This is a full-time, in-office role.

Job Purpose
Reporting to the Director of Operations, the Personal Lines Technical Service Representative (TSR) will support sales and service brokers with underwriting tasks, administrative duties, and client communications while assisting in policy lifecycle for new and existing clients. This role involves regular collaboration with internal teams, insurance markets, and vendors to quote, bind, amend, and maintain insurance policies, ensuring accuracy and efficiency while striving to enhance service standards.

Successful Behaviours

• A positive attitude.

• A proven track record of exceptional interpersonal interactions and customer service.

• Strong work ethic and attention to detail.

• A professional and pleasant telephone manner.

• An Independent / self-starter.

• Strong written and oral communication skills.

• Ability to organize and prioritize work effectively.

• Work collaboratively as part of a team.

• Dependable.

• Deadline driven.

Technical Skills

• Ability to build strong relationships with clients, underwriters and internal teammates.

• Comprehensive knowledge of personal lines insurance products, applications, coverages, and limits; relative to insurance carrier appetite.

• Ability to identify gaps in coverages.

• Proficiency with customer relationship management systems (CRM).

• Experience with broker management systems (BMS) - Vertafore SIGxp preferred.

• Proficiency with insurance company portals and vendor reporting portals.

• Financial and accounting literacy.

• Knowledge of MS Word, Excel.

Key Result Areas /Essential Functions Responsibilities

• Assisting sales and service teams in managing policy life cycles for new and existing clients, including new business submissions, renewals, re-marketing and endorsements.

• Processing insurance-related reports and contracts such as property valuations, driving record history, and premium financing agreements.

• Assisting sales teams in the completion of home and auto insurance quoting.

• Reviewing quotations, subjectivities, and policies for accuracy.

• Administering internal standard operating procedures (SOPs) and underwriting guidelines.

• Timely processing of endorsements and certificate of insurance (COI) requests.

• Working effectively with team members and colleagues to accomplish team and organizational goals.

• Taking actions that respect the needs and contributions of others.

Qualifications / Experience

• RIBO licensed, in good standing with required continuing education (CE) hours.

  • Willingness to obtain RIBO license within 6 months of employment, supported by the brokerage.

• Minimum 1 years of personal lines insurance experience.

• CIP, CAIB and CRM designations and/or relative courses are considered an asset.

• Commercial lines experience is considered an asset.

• Post-secondary education is considered an asset.

Remuneration

• Annual salary, dependent on experience.

• Continuing education support and the opportunity to learn from industry leaders.

Job Type: Full-time

Flexible Language Requirement:

• French not required, considered an asset.

Schedule :

• 7 hour shift

• Monday to Friday

Experience :

• Personal Lines Insurance: 1 year

License/Certification:

• RIBO license (asset)

Job Description

About Us CompuSave Computers Inc is a trusted provider of technical support, computer hardware, accessories, and office products in Norwich, Ontario, Canada. Our commitment to excellence in customer service and technical expertise sets us apart in the industry. We pride ourselves on delivering innovative solutions and reliable support to businesses and individuals alike. Job Description We are seeking a dynamic individual with strong PR skills to join our team as a Technical Customer Service Representative. This role is crucial in providing technical sales assistance and initial technical support to our customers, allowing proper triaging of technical concerns while also ensuring positive interactions and fostering strong relationships. The ideal candidate will possess a solid technical background, excellent communication skills, and a passion for delivering exceptional customer service. Responsibilities 1. Serve as the first point of contact, and Level 1 technical support for customers seeking technical assistance via phone, email, or in-person. 2. Provide timely and accurate responses to customer requests relating to technical sales inquires and technical support concerns. 3. Perform initial troubleshooting of technical problems, triaging concerns and escalating complex issues to Level 2 support or appropriate departments as needed. 4. Maintain a professional and courteous demeanor while assisting customers, ensuring a positive support experience. 5. Document customer interactions, issues, and resolutions accurately in the company's systems. 6. Follow up with customers to ensure their technical issues have been resolved to their satisfaction. 7. Stay up-to-date with the latest technology trends, products, and services to better assist customers. 8. Collaborate with other team members to share knowledge and improve overall customer support experience. 9. Participate in training sessions and workshops to enhance technical skills and customer service techniques. Requirements  1. High school diploma or equivalent; post-secondary education in a related field is preferred. 2. Proven experience in technical support or customer service role in a technology-related industry. 3. Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly and concisely to non-technical users. 4. Exceptional problem-solving skills with the ability to diagnose and resolve technical issues efficiently. 5. Patience and empathy when dealing with customers experiencing technical difficulties. 6. Strong interpersonal skills with a focus on building positive relationships with customers and colleagues. 7. Ability to multi-task in a highly varied work environment. 8. Proficiency in using various software and other relevant tools for tracking customer interactions and managing support tickets. 9. Flexibility to work weekends as needed. If you are passionate about technology and providing exceptional customer service, and you meet the above requirements, we encourage you to apply for the Technical Customer Service Representative position at CompuSave Computers Inc. Join us in our mission to deliver reliable technical solutions and outstanding support to our valued customers in Norwich, ON, and beyond. How to Apply  Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results.  We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Help” button in the application.  We will review applications as they are received and look forward to hearing from you.