60 Technical Solutions jobs in Canada

Job Description

At GMS, we've been helping Canadians for more than 75 years to get the health and travel insurance they want and need. The same pioneering spirit that started our story is what drives us to do things differently today. Insurance, honestly, is our promise, and it's what we do at GMS. We care about our customers, our community and each other. As a non-profit organization, we're proud to reinvest our profits into the health of the communities we serve and that have supported us since 1949.

We want our employees to feel good about coming to work and being in a workplace that promotes flexibility, growth and a healthy work-life balance. If you'd like to be part of a team that truly takes care of our customers, our communities, and each other, this could be your chance.

Here's the role

For the Technical Solutions Architect data integration plays a pivotal role in GMS's digital transformation, leading the shift from on premise systems to a modern, Azure based cloud platform. This role combines hands-on development with architectural thinking, focusing on designing and building scalable, secure, and efficient data integration pipelines. This role works closely with architects, data engineers, and business stakeholders to ensure data is reliable, secure, and aligned with enterprise standards and business rules which enables data-driven decision-making and accelerates the adoption of AI and real-time data capabilities.

Position Responsibilities

•Provide architectural guidance and technical direction for modern, cloud-based data solutions that align with GMS's strategic objectives.

•Contribute to architectural decisions for scalable, resilient, and cost-effective system integration and data solutions, with a focus on Azure technologies.

•Evaluate, select, and integrate technology components and third-party services to support scalable system integration, optimize performance, and meet evolving architectural and operational requirements.

•Lead the definition and implementation of development standards, architectural frameworks, and best practices, including those related to code governance, security, and DevOps.

•Participate in solution planning activities such as Sprint 0 and architecture runways, to ensure technical roadmaps are aligned with strategic business objectives.

•Design, develop, and maintain ETL/ELT pipelines using tools such as Azure Data Factory, Azure Data Bricks and SSIS to integrate data from APIs, file systems, databases, and SaaS platforms.

•Write and review code, troubleshoot complex integration issues, and optimize data pipeline performance, reliability, and scalability.

•Ensure data quality, consistency, and lineage through validation, profiling, and automated error detection and handling mechanisms.

•Lead data migration and system integration initiatives from legacy platforms to modern cloud-based environments ensuring scalability, reliability and alignment with architectural standards.

•Collaborate across teams with business analysts, data stewards and other stakeholders to support enterprise reporting, analytics, and data warehousing initiatives through effective data integration and shared data standards.

•Lead the development and maintenance of technical documentation, data flow diagrams, and support materials while championing data governance standards and promoting consistency across teams and initiatives.

Competencies

•Critical Thinking & Judgement : Applies sound judgment in complex or uncertain situations. Builds context and weighs risks, benefits, past experience and diverse perspectives to guide decisions. Identifies connections between actions and consequences to help inform choices and drive meaningful results. Provides thoughtful, strategic recommendations that balance competing priorities and advance organizational goals.

•Impact & Influence : Establishes credibility with diverse audiences and uses thoughtful, sophisticated techniques to gain support for organizational priorities. Contributes and encourages original ideas that challenge the status quo and drive improved outcomes. Share expertise to elevate team thinking and shape direction. Actively scans trends, insights, and data to inform viewpoints and decisions.

•Results Orientation : Maintains focus and effectiveness in challenging or fast-paced situations. Manage shifting priorities, solve problems under pressure, and ensure work is completed to a high standard. Demonstrates persistence and follow-through to achieve results, even when faced with ambiguity or competing demands.

Education & Experience

•Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent professional experience.

•Minimum of 8 years in IT with proven success in solution architecture, data integration design and development, and hands on software development.

•Demonstrated expertise in Azure cloud services and data integration technologies such as Azure Data Factory, SSIS, Azure Data Bricks and Azure Integration Services.

•Advanced proficiency in SQL and experience with relational and non relational databases such as SQL Server and Cosmos DB.

•Strong understanding of data modeling, data warehousing concepts, and enterprise reporting services.

•Proven track record in designing and implementing scalable data architectures for advanced analytics and business intelligence.

•Hands-on experience with data governance practices including metadata management, lineage tracking and data security, using tools such as Microsoft Purview and Fabric.

•Proficient in working with REST APIs, and handling JSON/XML data exchange in hybrid environments spanning both cloud and on-premises infrastructure.

•Insurance or financial services experience would be an asset.

•Familiarity with scripting languages (Python, PowerShell).

•Experience with AI/ML frameworks and real time data automation.

Are we a fit?

If you think so, please apply by August 28, 2025 . We'd love to reach out to everyone who applies, but we just don't have enough hands! If you're selected for an interview, we'll be in touch. If not, please consider us again in the future.

Job Description

Salary: $86,000 per year gross

OVERVIEW

Reporting to the Director of Client Delivery, the Technical Solutions Associate assists with technical implementation activities, gathers and organizes technical requirements, and supports ongoing client configuration and integration needs. This is a client-facing position that offers exposure to a variety of technologies and departments, making it an ideal opportunity for individuals looking to build a career in technical consulting and SaaS delivery.

WHAT YOU'LL DO

1. Project & Task Coordination

• Assist in managing project timelines by following up on outstanding technical tasks and configuration requirements.
• Support weekly implementation or IT calls by preparing documentation and tracking action items.
• Help maintain accurate project and configuration documentation.

2. Client Success & Support

• Participate in technical discovery sessions with clients and internal teams.
• Collaborate with client IT contacts and third-party vendors to collect data and configuration requirements.
• Provide first-level support for configuration changes and data feed implementations.

3. Solution Support & Documentation

• Assist with basic configuration of the platform and validate data integrity during import processes.
• Help prepare client-facing technical documentation such as configuration guides and data maps.
• Support internal teams by keeping records of technical requirements and solution updates.

4. Cross-Functional Collaboration

• Work closely with Client Success team to ensure client requests are executed to meet the client requirements.
• Work with Project Managers, Business Requirements Discovery Managers, and Developers to ensure solutions meet client needs.
• Communicate clearly with internal stakeholders to align project timelines and technical deliverables.

5. Continuous Improvement

• Contribute to internal knowledge bases by documenting repeatable tasks and client FAQs.
• Participate in post-implementation reviews and assist in identifying process enhancements.

Other duties as assigned by your manager and senior leadership.

Key Performance Indicators (KPIs)

• Timely execution of technical tasks
• Accuracy of technical documentation and configuration
• Positive internal and external stakeholder feedback

QUALIFICATIONS

Competencies Required:

• Integrity Ethical and honest. Maintains principles when faced with challenges;
• Service Oriented Natural desire to provide assistance; achieves a sense of reward through helping others.
• Communication Good oral and written communication skills. Able to deliver clear and concise information; demonstrates the ability to adapt to the audience;
• Self-motivated Identifies what needs to be done and takes action; Contributes new ideas; looks for ways to add value;
• Problem Solving Distinguishes between symptoms and causes. Able to see multiple parts and the relationships in order to identify and resolve the root issue; generates alternative solutions.

EXPERIENCE / KNOWLEDGE

• 2+ years of experience in a client-facing technical, solution implementation, or technical project management role.
• Experience in retail, specifically specialty retail is an asset
• Experience in a technical support, onboarding, or implementation role.
• Understanding of software systems, data feeds, and integrations (APIs, SFTP, etc.).
• Comfortable working with Excel and other tools for data handling and validation.
• Familiarity with SaaS platforms and working with client IT teams is an asset.
• Willingness to learn StoreForce solutions and technical implementation best practices.
  

WHY WORK WITH US AT STOREFORCE

StoreForce is growing quickly its the kind of place you can make a real impact. We thrive on change, collaboration, and trust; And are fueled by a mutual passion for Specialty Retail. At StoreForce youll have the chance not only to work with some amazing people, but also with some of the worlds best retail brands.

We invest in our people, celebrate diversity, and foster a space for you to learn and grow, every day. Some of our employees favourite workplace perks include:

• Flexible schedule and work from home policy
• Casual work environment in modern and bright office spaces;
• Employer-paid health benefits including a Health Spending Account;
• RRSP Matching with First Time Home Buyer support*
• Company paid training and professional development;
• Extended Long Weekends and Religious Observance Days
• Employee Referral Program
• Dedicated Employee Assistance Program (EAP)

*Speak with the HR Manager for full program details.

StoreForce is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment that is diverse and inclusive. This starts by welcoming and encouraging applications from all individuals including those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Description

Salary:

Do you want to join a diverse and global team that is revolutionizing the cardiovascular healthcare industry? Circle CVI is hiring!

About Circle Cardiovascular Imaging:

Circles vision is to enable healthier Lives through better imaging by transforming cardiac magnetic resonance imaging (MR) and other advanced imaging technologies to improve Cardiovascular Care. Circle Cardiovascular s CVI42 is the Cardiac MR market leader imaging processing software.

Circle Cardiovascular Imaging (Circle) designs, builds, and implements the best-in-class cardiovascular Magnetic Resonance Imaging solutions. At the heart of everything we do is our unrelenting drive to continually offer better solutions for healthcare providers that improve healthcare outcomes. This fuels our creativity, informs our decisions and it is the reason we are passionate about our work and most importantly why we are successful. We are careful stewards of resources focused on optimizing both customer and investor value. We strive to make Circle a place where employees are highly valued, engaged, and have opportunities for professional development. Our roots are medical and digital, our passion is contagious, and our people are amongst the best.

Position Overview:

The Regional Manager, Technical Solutions and Support will provide remote and onsite technical software support for Circle Cardiovascular Imagings products to Circle customers globally with a primary responsibility for North and South America. The position will be located within Circles corporate office in Calgary. The regular working hours for this position are scheduled between 8:00 am to 5:00pm local time, however, due to the need for 24 X 7 support, this position will require some off-hour response to customer problems until such time as a formal shift rotation schedule can be developed.

The Regional Manager, Technical Solutions and Support will seek to excel at developing and executing Circles product deployment strategy, and manage the customer facing IT and support function to prevent and solve customer problems; to analyze, categorize and prioritize customer issues; to provide consultative services on customers system infrastructure; to provide solutions architecture for enterprise customers needs; to work closely with and inform product and development functions to meet the needs of the end-user; and to assist customers to design system configurations to facilitate optimal care workflows. The Regional Manager, Technical Solutions and Support will be responsible for managing a team to provide support for Circles comprehensive product mix, aligned with customer needs.

The Regional Manager, Technical Solutions and Support will report directly to the Senior Director, IT and Support.

General Responsibilities:

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities. You may not be required to perform all duties listed and may be required to perform additional, position-specific duties as required by the launch of a new product. The ideal candidate will be flexible and adaptable to fast-moving environments and will be comfortable responding to the changing needs of the customer.

• Maintaining an excellent knowledge of Circles product suite and the fields of Cardiac and Neurovascular Imaging.
• Manage a team within an environment that strives to provide exemplary service to the End Users and Distributor/OEM partners within the confines of department budget.
• Actively engage customer IT professionals during pre and post sales process to understand site infrastructure/architecture, advise IT professionals on optimal installation configurations, and clearly communicate expectations on performance and support to end-users.
• Seek to ensure escalated pre-and-post sales situations are handled promptly and consistently.
• Assist in the design, development and maintenance of solution support tools and systems.
• Remote technical support to solve customer questions, including analyzing, categorizing and prioritizing customer issues, understanding customer infrastructure, and providing recommendations for dealing with performance, system capacity and business continuity issues.
• Documentation of all customer feedback / issues and communicating those issues through our ticketing system channel.
• Assist in remote installation and configuration support for Circle products for customer sites.
• Assist in the development, enhancement, documenting, communicating and promotion of the adherence to any department procedures.
• Assess the companys needs and support initiatives that improve the companys ability to deliver exemplary customer support experience.
• Be able to provide system solution architecture recommendations to align with customer enterprise workflows and IT infrastructure.
• Be a role model for the company culture.
• Travel will be required to provide on-site customer visits, conferences, trade shows, conducting and receiving training; travel is expected to be no more than 20% of work time.

Required Skills/Experience:

• 10 to 15 years of experience in progressively senior roles within Solutions Architecture, System Administration or IT Support functions, preferably in the Medical IT sector, including some degree of Management level experience.
• Outstanding leadership, collaboration and interpersonal skills; professional presence and behavior with the ability to handle diverse situations.
• Outstanding listening, comprehension and clear, concise and grammatically correct oral and written communication skills.
• Experience with stroke workflow is desirable as is experience with Magnetic Resonance and/or Computed Tomography.
• Enterprise level infrastructure experience that includes high availability configurations preferably in large medical settings (Hospital, etc.).
• A solid understanding of LAN and WAN networking, switching, routing and firewalls.
• Experience with medical industry software and hardware is highly desirable; DICOM, PACS and HL7.
• Significant experience with system software / technologies such as virtualization (VMWare, Citrix), GPUs, Windows desktops, Mac desktops, Client-Server solutions, cloud solutions, Windows Server, Linux and LDAP/Active Directory.
• Detail oriented and have excellent follow through skills.
• Coding / previous software development experience is highly desirable/required.
• Scripting and/or DevOps experience including experience with related toolsets and best practices is desirable.
• Exposure / experience with cloud services and implementations such as Amazon Web Services, Microsoft Azure, Google cloud or similar is highly desirable.
• The ability to speak additional languages fluently would be beneficial.

Educational Requirements:

• A Computer Science degree or equivalent in real-world experience.
• An academic background or industry experience in the medical industry; exposure to the fields of Cardiology, Neurology, and medical imaging are all highly desirable.

About the Benefits:

• Competitive compensation and vacation
  
• Transportation allowance
• Flexible working arrangements
• Employee Wellness Program
• Professional development and tuition reimbursement program
• Gratifying internal recognition/kudos programs
• Annual salary review based on company and individual performance
• Fun, inclusive, ego-free environment where diversity and individual thoughts are encouraged and valued

Upon joining Circle CVI, you will be welcomed into a collaborative and supportive company with uncompromising values on quality, innovation, culture, and customer service. Join us in changing the medical technology world and submit your application below!

#LI-Onsite

Job Description

Company Description

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.

At Arista we value the diversity of thought and perspectives that each employee brings to the table. We  believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.

Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.

Who You’ll Work With

Are you a top-tier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a top-level engineer who thrives on solving complex problems, helps streamline the support process and nurture customer success. 

We are seeking world-class technical solutions engineers (TSE) to come join our team, to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse, multicultural team of top-notch engineers who act as our customers’ champions. You will also work closely with members of software/hardware engineering, product management, customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction.

This is a hybrid work environment where office presence is required 1-2 days a week.

What You’ll Do

The ideal candidate can troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. They must have a strong understanding of Routing, Switching, Wireless, and Security. A strong analytical mind and the ability to triage are also required. As we continually release new features and products, they must have a high aptitude for learning and teaching.

Our engineers work closely with other Customer Engineering, Software, and Hardware development team members, diagnosing problems and communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills and a collaborative approach are a must.

Responsibilities

• Post-sales technical support of Arista Campus products and solutions.
• Respond to customer product inquiries via telephone or in written, internet-based email.
• Resolve customer concerns raised during installation, operation, maintenance, product application, or compatibility matters.
• Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
• Recreate customer network issues in a dedicated lab environment (as needed).
• Document customer communication and recurring technical issues to support product quality programs and product development.

• Bachelor in CS/IT/CIS/EE or equivalent in experience
• Working knowledge of networking industry, products, and protocols
• Minimum of 2-5 years of hands-on experience and a combination of the following: designing, deploying, configuring, supporting, troubleshooting, debugging, and administering the following network protocols and technologies:
  • AAA/RADIUS/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, DNS, 1G/10G Ethernet (IEEE 802.3ab IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 IPv6,  LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, PoE (IEEE 802.3.af/at/bt) QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), LACP, VLANs (IEEE 802.1Q), MAC Learning, VXLAN, EVPN and GRE
  • RF fundamentals, -Wireless clients and drivers, -Wireless security (WPA2, WPA3)
  • Authentication frameworks EAP, PEAP, EAP-TLS, AAA/RADIUS/TACACS
• Routing, Switching, and Security protocols are a plus
• Experience with packet capture/analysis tools is highly desired.
• A strong comfort level with Linux is highly desired.
• Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) is a plus

Compensation Information

The new hire base pay for this role has a pay range of $108,000 to $150,000. 

Arista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location. 

The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista’s Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. US-based employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location.      

Job Description

Company Description

At General Dynamics Mission Systems–Canada, our focus extends beyond engineering technology solutions—we are dedicated to cultivating careers. If you seek a purpose-driven career solving some of the world’s most critical problems, alongside some of the brightest engineering minds, your application is welcome. Join a community where your unique perspective propels innovation.

Why Join Us?

• Flexible Work Environment: We have On-site and Hybrid positions, this is often dependent on the nature of your role. We offer a variety of options for your work schedule which includes compressed work week options, flexible start times and shut down periods.
• Professional Development: We offer a number of resources and support to help develop your professional toolkit! You should anticipate regular progress reviews as well as access to educational assistance, professional designations and certification support, training and more!
• Total Rewards: Consider it covered—health, dental, and beyond. Early access to a pension plan with various perks to acknowledge your contributions to the organization.

General Dynamics Mission Systems-Canada is hiring for new grad to intermediate-level System Integration Verification & Validation Engineering positions to join our teams in Ottawa or Halifax, for our Air & Naval (A&N) division.

The A&N team delivers advanced systems integration for defense applications across air and naval platforms. Our software solutions support mission-critical functions, including data management, acoustic and sonar processing, and simulation and training environments. These systems contribute directly to improving operational effectiveness, situational awareness, and decision-making capabilities for defense partners around the world.

Depending on which program(s) you are supporting, specific responsibilities will vary. Responsibilities include:

• Review requirement specifications, interface control documents, design documents, and use cases to develop test cases for software and integration verification & validation.
• Prepare and review verification test procedures and reports.
• Perform integration and verification in labs, including preparing and executing test cases, analyzing results, and documenting findings.
• Prepare, analyze, and track defect reports.
• Map test cases as required and generate/maintain test scripts for automated testing.
• Participate in the System Technical Review Board and engage in reviews, inspections, and audits.
• Contribute to continuous improvement initiatives and expand knowledge of the latest technologies, products, and market trends relevant to your area of work.
• Report progress and status, share knowledge, and present ideas to colleagues.
• Perform other related duties as assigned.

• Bachelor’s degree or equivalent in Computer Science, Engineering, or an applicable scientific discipline.
• Relevant experience in defining, developing, and executing integration or qualification tests, with an understanding of interdependencies and interactions between subsystems.
• Experience in the investigation, recommendations, and resolution of defects, as well as with integration and verification systems.
• Proficiency in test plan, procedure, and report preparation.
• Familiarity with requirements management tools and systems engineering processes.
• Strong problem-solving skills and the ability to conduct analysis leading to sound conclusions.
• Enthusiastic contributor, willing to learn, and takes pride in ownership of work.

It is a requirement that General Dynamics Mission Systems-Canada be registered with the Canadian Controlled Goods program and that all of its workforce be security assessed. Successful applicants must meet all applicable security requirements, including but not limited to the ability to obtain and maintain a Canadian government security clearance. Applicants may be required to meet additional security requirements in order to gain access to technical data, classified areas or information that is subject to international regulations. You must be eligible to work in Canada.

We believe the unique contributions of each of our colleagues are key in our ability to drive innovation. By fostering a culture of belonging, encouraging idea sharing at all levels, and reinforcing the very real impact of what we do, we offer an environment where everyone can take pride in their work. We respect diverse opinions, and value the lived experiences each and every one of us bring to our workplace. If you require accommodation during any stage of the application process, please contact Human Resources via

Job Description

GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 32 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences

This role will be providing technical support to internal clients by addressing incoming queries and issues related to servers and systems, software, and hardware either in person or over the phone.

· Providing technical support to internal and external clients, including problem determination, resolution, and escalation as per the ITSM process

· Assisting customers to diagnose technical issues related to Windows, network, application services, and peripherals

· Documenting all incidents, outages, status, and resolutions in accordance with IT (Information Technology) Service Desk procedures

· Resolving and tracking incidents with network, servers, Windows/Linux OS, application services, and peripherals in accordance with IT Service Desk procedures

· Proactively utilizing IT resources to remain current with technology used in the company IT environment

· Deployment, planning, monitoring, data collection and analysis in customer environments

· Work independently with partner/vendor technical/sales teams to ensure hardware and software resources are available for the projects or users for the successful execution of projects

· Diagnose and trouble shoot desktop, laptop, and peripheral hardware devices

· Performing security administration functions for user access, data access, and remote access

· Issuing timely, accurate, and professional notifications regarding incidents impacting the user community or targeted service consumer

· Proactively managing high severity and priority incidents from identification to resolution

· Collaborating with internal/external IT resources to identify problems and restore services

· Contribute to the business process improvement projects

· Completing other duties or tasks as assigned

· Manage O365 environment for Internal users

· Managing JAMF Environment for internal Mac’s

· Strong verbal communication skills and excellent technical writing skills

· Customer service attitude, be prompt and responsive, be kind and understanding, be proactive and creative

· Dedicated team player and enjoys working in a fast-paced team atmosphere

· Ability to manage multiple priorities, commitments, and projects

· Must be able to develop content, and independently document features for target audiences

· Ability to think logically about issues and find efficient resolutions

What you'll get:

Competitive salary

Health benefits (medical, vision, dental)

Life insurance

Pension plan

Professional development

Amazing company culture

Free parking

Gym on-site

Join a team of professionals led by a diverse set of leaders from across the industry.

GlassHouse Systems commitment:

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that values diversity at our company and encourages all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

GlassHouse Systems will accommodate individuals with disabilities through each stage of the recruitment process. Please advise us of any needs when your interview is booked and we will do our best to meet your needs.

Please note that all candidates have to be legally eligible to work in Canada.

Any offer of employment will be conditional upon a criminal record check.

GlassHouse Systems thanks all candidates for their interest, however only those selected to continue in the process will be contacted.

· Bachelor’s degree in information technology or similar discipline

· 3+ years’ experience in an enterprise IT environment and hands-on experience with large scale enterprise IT rollouts

· Located in Greater Toronto Area, and eligible for Protected B clearance

· Experience in Mac Support and Administration - JAMF

· Experience in Microsoft Administration - O365, Active Directory, Teams, SharePoint, Power Automate, Intune

· Demonstrated ability to understand complex IT systems with sufficient depth to troubleshoot highly technical and time sensitive issues

· Experience in ITSM process – incident, change and problem management

· Strong analytical skills

· Ability to present complex concepts in a clear, concise manner

· Some travel is required for this position

Nice to have:

· Entry level Support/Microsoft/networking certificates such as MS-900, Network + and A+ from CompTIA

· JAMF Certifications

· Some experience with programming & scripting languages (PowerShell, Python)

· Knowledge with public cloud platforms like Azure

· Experience in ITSM ticketing tool – Service Now

English

Work must be completed at the physical location. There is no option to work remotely.