323 Technical Support Leader jobs in Canada

Job Description

A career that gives you purpose. A company that stands up for you. A team where you can be yourself. Sound too good to be true? This is life at Houle. We believe in empowering communities through local projects that positively impact people's lives. We're a passionate group of people who love collaborating on innovative and challenging projects.

About this role

We are recruiting for a Helpdesk Support Manager to join our Burnaby Head office.

Lead the helpdesk team in delivering exceptional technical support to internal users. This role is responsible for overseeing daily operations, managing help desk support staff, and ensuring timely resolution of IT issues to maintain business continuity and user satisfaction.

*This position is based in the office. Hybrid work option is not available.

Here's how your role will strengthen our team.

Your responsibilities

• Lead, mentor, and manage a team of IT support specialists and technicians
• Provide regular coaching, guidance, and performance feedback to help team members grow professionally and improve service delivery
• Conduct one-on-one meetings, performance reviews, and development planning sessions
• Foster a collaborative and inclusive team environment that encourages continuous learning and accountability
• Oversee the daily operations of the IT helpdesk, ensuring SLAs and KPIs are met
• Develop and implement helpdesk policies, procedures, and best practices
• Monitor ticketing systems to ensure timely and effective resolution of incidents and service requests
• Provide hands-on support for escalated technical issues
• Collaborate with other IT teams to ensure seamless support and system integration
• Analyze support trends and generate reports to identify areas for improvement
• Coordinate onboarding and offboarding IT processes for employees
• Manage inventory of IT assets and software licenses
• Ensure compliance with security policies and data protection standards
• Deliver training and support documentation for end-users

Your experience and skills

• Bachelor's degree in information technology, Computer Science, or equivalent education and experience
• 5+ years of experience in IT support, with at least 2 years in a leadership or managerial role
• Proven experience in coaching and developing high-performing teams
• Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, and enterprise applications (ERP, SharePoint, Cloud Based Systems, ticketing systems)
• Excellent problem-solving, communication, and interpersonal skills
• Able to manage multiple priorities in a fast-paced environment
• Familiar with remote support tools and mobile device management (MDM) and experience supporting remote work environments
• Strong customer service orientation and a continuous improvement mindset

About Houle

As BC's leading electrical contractor and systems integrator, we believe in delivering safe, reliable power for the future. From hospitals and universities, to airports, shipping terminals and shopping centres, our electrical and technology professionals proudly provide innovative solutions that create value for our customers every day.

Since 1944, we've been dedicated to our craft, committed to quality workmanship, and building teams that thrive. Driven by purpose and connected through collaboration, our focus on people guides our success in delivering some of the most exciting infrastructure projects in the province.

As a certified Great Place to Work , one of BC's Top 100 Employers , and Best Managed company, we have been recognized for our efforts in creating a safe and inclusive work environment.

Why join our team?

• We emphasize having a work-life balance – We offer flexible work schedules and a competitive vacation policy.
• Continuous development is a top priority – Whether you're looking for a corporate career or a career in the field, you are supported with access to tools and training for development and growth.
• Our employee benefits prioritize your financial, physical, and mental well-being – From RRSP matching to health and wellness reimbursements and additional Houle days off, we've got you covered.
• We have many exciting project opportunities – With many projects on the go around BC, we're certain you will find countless ways to bring communities to life.
• We have fun! Connection is key at Houle, from industry events to themed office gatherings, we never miss an opportunity to celebrate. Join us for our summer bbqs, potlucks, charity fundraisers, community volunteering, and many more fun events!
• A safe space for everyone – We celebrate diversity and are proud to be an equal-opportunity employer. We're committed to diversity and inclusion and strive to foster, cultivate and preserve a culture of belonging for all employees.

Salary range: $80,000-$90,000 per year plus a competitive total compensation package. Actual salary will be commensurate with experience, skills and overall match to the position offered. Let's chat throughout the hiring process and determine the best fit.

Sound like a match? We'd love to connect.

Please visit and click on the listing for Helpdesk Support Manager. The opportunity will remain open until it has been filled.

Connect with us on LinkedIn , Instagram , Facebook , and X!

Houle will not be accepting unsolicited resumes from recruitment firms sent to HR, our managers, or employees directly without a signed agreement within the last 12 months. Unsolicited resumes sent to Houle will not be accepted or obligate our organization to pay any fees if the candidate is hired through alternate contacts.

Job Description

Role Overview

The Bid Support Manager will play a strategic role in identifying, managing, and coordinating bid opportunities to support the company's growth initiatives. This individual will be responsible for actively monitoring public and private bidding platforms (e.g., MERX, Biddingo etc), managing all inbound leads (phone, web, and CRM), and serving as the central point for all RFQ and tender-related activities.

In addition to bid coordination, the role will assist in maintaining pricing data and product creation within the ERP system, collaborating closely with the Pricing, Sales, and Marketing teams to ensure alignment and efficiency across initiatives. Fluency in English and French is a requirement.

Key Responsibilities

Bid Monitoring & Qualification

• Monitor procurement sites like MERX, Biddingo, and other public/private portals for relevant RFQs, RFPs, and tenders.
• Qualify opportunities based on strategic fit and potential value.
• Maintain a centralized bid pipeline and share regular updates with leadership.

Bid Coordination & Submission

• Act as the primary coordinator across departments for each bid.
• Lead kickoff meetings, set timelines, and manage deliverables.
• Ensure bid responses are accurate, complete, and aligned with pricing strategies.

Lead Management

• Manage and qualify inbound phone leads.
• Monitor and organize web and CRM-generated leads.
• Route leads to the appropriate internal stakeholders and ensure timely follow-up.

ERP & Pricing Support

• Assist with ERP pricing updates and part number maintenance.
• Facilitate new part creation and ensure accuracy in system data (pricing, freight, MOQs, vendor policies, etc.).

Marketing Collaboration

• Partner with Marketing on bid-related campaigns and support messaging for strategic pursuits.
• Provide insight from bids and leads to help shape market positioning and outreach efforts.

Reporting & Optimization

• Generate reports on bid success rates, lead conversion, and process performance.
• Identify process improvements to enhance efficiency across bidding, lead handling, and ERP maintenance.

Qualifications

• Bilingual: French and English
• Strong organizational, communication, and multitasking skills.
• Detail-oriented, self-driven, and collaborative mindset.
• Experience in bids, tenders, or project coordination is preferred.
• Familiarity with public bid platforms (MERX, Biddingo, etc.) is preferred
• Experience with ERP and CRM systems (SAP B1 experience a plus) is preferred

About NWS

NWS empowers service providers, integrators, contractors, and organizations of all sizes to stay ahead of the curve. Established in 2012 and headquartered in Greensboro, North Carolina, USA, NWS boasts an extensive range of services across three key market segments.

Our cable solutions showcase cutting-edge copper, fiber, and hybrid designs. With a proficient team of engineers, manufacturing, and supply chain experts, we can tailor these custom-trunked cable solutions to precise specifications, ensuring our clients benefit from the most reliable and efficient telecom solutions on the market.

Join our energetic and vibrant team of skilled professionals and be part of the excitement at NWS. Our employees enjoy a culture that values initiative, teamwork, high values, and integrity.

To learn more about us, please visit our website at nwsnext.com -

Network Wireless Solutions (NWS) is committed to maintaining a safe, compliant, and professional workplace. As part of our hiring process, all offers of employment are contingent upon the successful completion of a background check and drug screening, where permitted by law.

Background checks may include, but are not limited to, verification of employment history, education, criminal records, and other relevant factors in accordance with applicable federal, state, and local laws.

Drug screening may be required based on the nature of the position and applicable regulations. NWS complies with all relevant laws regarding drug testing, including any accommodations required under the Americans with Disabilities Act (ADA) or other applicable statutes.

A candidate's failure to pass the background check or drug screening may result in the withdrawal of an employment offer. Any falsification or omission of information during the hiring process may also be grounds for disqualification or termination of employment.

By submitting an application to NWS, candidates acknowledge and consent to the company's background check and drug screening policies.

Job Description

Global Fleet Solutions is a premier fleet management solution and provider in the material handling industry. GFS specializes in the National Accounts program for leading manufacturers such as Hyundai, Konecranes, Carer Electric Forklifts, and more. Our comprehensive services include national procurement agreements, in-house leasing, and access to top equipment lines. With over two decades of success, GFS advocates for customers in maintenance and repairs, guaranteeing timely and cost-effective services.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Global Fleet Solutions is looking for a driven Lead Customer Support Manager to join our team in Surrey, British Columbia . The Lead Customer Support Manager will be responsible for providing leadership to Customer Support Managers and managing high-profile national customer accounts.

Essential Duties & Responsibilities

As the Lead Customer Support Manager, your key responsibilities will include:

• Provide leadership, guidance, and support to a team of Customer Support Managers
• Act as a liaison between internal business units and the Customer Support team to develop key customer accounts and generate new business opportunities
• Closely manage key performance indicators
• Manage relationships with high volume, multi-location accounts
• Address escalated customer service issues
• Coach and train team members on how to improve customer service
• Arrange and conduct weekly team training meetings
• Approve estimates and invoices for Customer Support Managers
• Review monthly financial statements with the Service Manager

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• At least two years of supervisory experience, preferably in the service industry
• Post-secondary education in Operations, Business Administration or a related discipline
• Experience in the material handling equipment or heavy machinery industry an asset
• Strong proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Proven ability to manage conflicting priorities and schedules
• Experience working and leading in a fast-paced work environment
• Strong interpersonal skills and the ability to communicate with individuals at all levels of the organization
• Ability to work effectively autonomously while maintaining performance standards
• Positive attitude and high level of accountability

Benefits & Perks

Global Fleet Solutions is proud to offer competitive compensation and flexible benefits coverage for all eligible employees:

• Company paid medical health care plan for you and your dependents
• Dental plan, vision plan, and prescription drug coverage
• Annual health care spending account
• Life insurance, disability insurance, and travel insurance – 100% employer paid
• Sick leave plan – 100% employer paid
• Employee assistance programs
• RRSP matching
• Company cell phone and laptop
• Ongoing professional development opportunities

The base pay for this role is $70,000 to $75,000 per year, depending on experience.

This is a hybrid role based in Surrey, British Columbia.

Global Fleet Solutions would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

#GlobalFleetSolutions

Job Description

SSRG is currently seeking an experienced, dynamic security professional with outstanding customer service, communication, and operational coordination skills for the position of Operations Support Manager.

The position requires an understanding of the clients' business and operating processes in order to identify the contracted security requirements and be a problem-solver. The Operations Support Manager will play a key role in supporting frontline teams by ensuring that security personnel are properly deployed, coached, and equipped to meet site-specific expectations while maintaining consistent service quality across all assignments.

About Us

SSRG is one of Canada's leading security companies. We provide a portfolio of risk management and security solutions to a variety of partners and clients, some of whom are in remote areas. Our diverse and highly qualified team members and relentless commitment to excellence provide superior results for our clients.

Required Qualifications

• Minimum 2 years of experience in a supervisory or managerial security role
• Minimum 3 years of full-time experience in the security industry
• A valid BC Security Worker License
• High school diploma required; college diploma or university degree preferred
• Class 5 BC Driver's License with clean Driver's Abstract
• Must have own vehicle (car allowance provided)
• AST, Basic First Aid, or CPP certifications considered strong assets
• Proficiency in Microsoft Word, Excel, and Outlook
• Excellent client service and customer relations skills
• Excellent verbal and written English communication skills
• Ability to work independently and be proactive
• Ability to solve urgent problems in a calm, professional manner
• Ability to prioritize and multi-task
• Experience using scheduling and reporting software is preferred

Duties Include

• Deliver quality security services, ensuring adequate personnel are deployed in positions/assignments are licensed, trained and equipped to fulfill the conditions of the contract
• Manage processes and systems providing regular feedback on service satisfaction
• Demonstrate a customer/client focus, ensuring the clients are continuously kept informed of issues and situations affecting their organization/facility, maintaining an on-going knowledge of their expectations and unique needs
• Envision and create the future, seeking and applying new ways to help the clients by anticipating future needs
• Build a healthy, productive work environment ensuring all processes and activities incorporate safety regulations and standards
• Inspire and lead others, maximizing the human resource potential through effective leadership, ensuring job expectations are clear, performance evaluations and incentives are appropriate
• Demonstrate professionalism, displaying a high level of competency and knowledge in the corporation's business
• Support operational continuity by managing and providing guidance to Operations teams including Operations Coordinators, Field Support and Mobile Supervisors.
• Providing guidance and/or responding to critical security incidents that could disrupt operations or pose risks to public safety
• Supporting, developing and retaining a high-performance operations team, with emphasis on service excellence and employee engagement
• Participating in the Occupational Health and Safety Committee as required

Working Conditions

• Night shift schedule: 10:00 PM to 6:00 AM
• Office and field-based work with the possibility of remote work when possible

Perks of the job

• Salary $55,000 - $8,000

• Health & dental benefits for full-time employees
• Security License renewal reimbursement (for full-timers)
• Employee discounts on 5,000+ major brands and travel
• Up to 1,000 in referral bonuses when your friends join the team
• A culture of respect, mentorship, and upward mobility

Ready to Apply?

Upload your resume and a short cover letter telling us why this role fits your goals. We're excited to hear from you!

Due to receiving a high volume of applications, only those applicants selected to move forward in the hiring process will be contacted.

Job Description

Salary: Between $85,000 and $120,000 annually

Benefits: All marginal benefits available to Makivvik employees annually as outlined in the Makivvik Human Resources Policy Manual such as: Simplified Pension Plan - Vacation - Sick days - Isolation premium - Cargo allowance - Group Insurance - Gas allowance - Travel Benefit - Housing allowance

Responsibilities

• 
  Lead the development of a coherent, integrated approach for Makivik to invest and explore potential investment opportunities based on the recommendations of the Executives and the Investment Review Committee;
• Assist senior managers on updating and refining the internal subsidiary governance policy;
• Coordinate the design and implementation of tools and frameworks to better guide the long-term strategic vision of the economic development department;
• Seek, assess and develop business opportunities for Makivik Corporation;
• Filter potential business opportunities by analyzing market strategies, deal requirements, economic and job creation potential, financials, evaluation of options, resolving internal priorities and recommending investments;
• Study integration of new ventures with current subsidiary businesses, strategies and operations, examine risks and potential through due diligence process(compiling and analyzing all financial information, conducting business analysis including ROI, NPV, IRR and making recommendations of potential business ventures);
• Research and prepare business plans in various sectors including (but not limited to): mining, energy, tourism, fisheries, and real estate;
• Work with pertinent staff on structuring mergers/acquisitions, including negotiation of an equitable agreement, employee contracts, financing and future liabilities;
• Be available to travel, as requested;
• Perform other related duties within the scope of the position or as requested by supervisor.

Qualifications

• University Diploma - MBA is preferable and/or similar industry experience;
• Minimum of five (5) years of experience;
• Effective communication skills in at least two (2) of the three (3) languages: Inuktitut, English and/or French;
• Good computer skills : Microsoft Suite (Excel, Word, PowerPoint, etc.);
• Strong leadership, communication, and analytical skills;
• Proven ability to liaise with business sector and government;
• Ability to write reports, project proposals and funding applications;
• Familiarity with social, environmental, and economic issues that impact business in the North is preferred;
• Knowledge or experience corporate sector, strategic business planning and/or mergers and acquisitions, social purpose principles;
• Knowledge of James Bay Northern Quebec Agreement (JBNQA) and the Nunavik Inuit Land Claims Agreement (NILCA) is preferred.

Discover a unique opportunity and embark on a rewarding career with Makivvik

To apply or to learn more visit us at or send your resume/application to: