175 Technical Support Staff jobs in Canada
Technical Support
Posted today
Job Viewed
Job Description
Job Description
GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 32 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences
This role will be providing technical support to internal clients by addressing incoming queries and issues related to servers and systems, software, and hardware either in person or over the phone.
Responsibilities:
· Providing technical support to internal and external clients, including problem determination, resolution, and escalation as per the ITSM process
· Assisting customers to diagnose technical issues related to Windows, network, application services, and peripherals
· Documenting all incidents, outages, status, and resolutions in accordance with IT (Information Technology) Service Desk procedures
· Resolving and tracking incidents with network, servers, Windows/Linux OS, application services, and peripherals in accordance with IT Service Desk procedures
· Proactively utilizing IT resources to remain current with technology used in the company IT environment
· Deployment, planning, monitoring, data collection and analysis in customer environments
· Work independently with partner/vendor technical/sales teams to ensure hardware and software resources are available for the projects or users for the successful execution of projects
· Diagnose and trouble shoot desktop, laptop, and peripheral hardware devices
· Performing security administration functions for user access, data access, and remote access
· Issuing timely, accurate, and professional notifications regarding incidents impacting the user community or targeted service consumer
· Proactively managing high severity and priority incidents from identification to resolution
· Collaborating with internal/external IT resources to identify problems and restore services
· Contribute to the business process improvement projects
· Completing other duties or tasks as assigned
· Manage O365 environment for Internal users
· Managing JAMF Environment for internal Mac’s
Personal attributes:
· Strong verbal communication skills and excellent technical writing skills
· Customer service attitude, be prompt and responsive, be kind and understanding, be proactive and creative
· Dedicated team player and enjoys working in a fast-paced team atmosphere
· Ability to manage multiple priorities, commitments, and projects
· Must be able to develop content, and independently document features for target audiences
· Ability to think logically about issues and find efficient resolutions
Disclaimer:
What you'll get:
Competitive salary
Health benefits (medical, vision, dental)
Life insurance
Pension plan
Professional development
Amazing company culture
Free parking
Gym on-site
Join a team of professionals led by a diverse set of leaders from across the industry.
GlassHouse Systems commitment:
We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that values diversity at our company and encourages all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
GlassHouse Systems will accommodate individuals with disabilities through each stage of the recruitment process. Please advise us of any needs when your interview is booked and we will do our best to meet your needs.
Please note that all candidates have to be legally eligible to work in Canada.
Any offer of employment will be conditional upon a criminal record check.
GlassHouse Systems thanks all candidates for their interest, however only those selected to continue in the process will be contacted.
Requirements:
· Bachelor’s degree in information technology or similar discipline
· 3+ years’ experience in an enterprise IT environment and hands-on experience with large scale enterprise IT rollouts
· Located in Greater Toronto Area, and eligible for Protected B clearance
· Experience in Mac Support and Administration - JAMF
· Experience in Microsoft Administration - O365, Active Directory, Teams, SharePoint, Power Automate, Intune
· Demonstrated ability to understand complex IT systems with sufficient depth to troubleshoot highly technical and time sensitive issues
· Experience in ITSM process – incident, change and problem management
· Strong analytical skills
· Ability to present complex concepts in a clear, concise manner
· Some travel is required for this position
Nice to have:
· Entry level Support/Microsoft/networking certificates such as MS-900, Network + and A+ from CompTIA
· JAMF Certifications
· Some experience with programming & scripting languages (PowerShell, Python)
· Knowledge with public cloud platforms like Azure
· Experience in ITSM ticketing tool – Service Now
Technical Support Specialist
Posted today
Job Viewed
Job Description
Job Description
Who Are We?
UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually across Canada, from coast to coast, and is rapidly expanding its footprint in the United States. Founded in 2019, UniUni is known for its tech-driven innovation and crowdsourced delivery model, providing fast, economical, and reliable services to local, national, and international e-commerce clients.
What Do We Offer?
At UniUni, we empower our employees with opportunities to achieve their professional goals. We value both lateral growth and vertical advancement, ensuring every role helps you develop your skills, broaden your expertise, and build a fulfilling career. We are looking for passionate professionals ready to work hard, embrace challenges, and enjoy being part of a dynamic, fun team.
Role Overview
We are seeking a highly skilled and experienced Technical Support Specialist to join our innovative team. The ideal candidate will have a strong background in technical support with experience in web and mobile applications. You will be responsible for troubleshooting issues, maintaining support tickets, and collaborating with QA and developers to identify root causes and ensure timely resolution. This role requires solid knowledge of relational databases and SQL, strong problem-solving and communication skills, and the ability to manage multiple tasks while working both independently and in a collaborative environment. This role can be performed remotely from Toronto or onsite in Vancouver.
Requirements
Responsibilities
- Provide technical support for web applications and mobile apps in a timely manner.
- Analyze the problems and escalate issues when necessary.
- Build an internal knowledge base with technical support documentation.
- Create and maintain the tickets for technical support and solutions.
- Work with QA or developers to analyze the root causes.
- Ability to provide evening and weekend support remotely.
- Assist in the management of user accounts.
- Learn the systems end-to-end to support users with their issues and product requirements.
Ideal Candidate
- A college diploma in the field of IT or an equivalent technical certificate required.
- 3+ years of experience in technical support of web applications and mobile apps.
- Good knowledge of relational databases and SQL language.
- Knowledge and experience of AWS CloudWatch is a plus.
- Experience in testing web applications and mobile apps.
- Strong troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to multitask; work on multiple service tickets simultaneously.
- Ability to work independently and as a team.
- Passion for continuous improvement.
Benefits
- Dental, Vision, Medical insurance, Paid Holiday, Paid Time Off, Paid Sick Leave, Management training programs
- Salary range $55,000 to $ 70,000CAD
Technical Support Engineer
Posted today
Job Viewed
Job Description
Job Description
We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.
You Have:
- Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
- Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
- Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
- Solid track record of troubleshooting and resolving complex technical issues
Bonus points if you have:
- Experience with Exchange Administration (or any other email collaboration platform)
- Experience using PowerShell for automation, implementation, and data extraction
- Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
- Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
- Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
- Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis
Perks:
- Competitive Salary!
- Health and dental benefits
- Plenty of vacation time
- Opportunity for career progression
- Completely remote work!
If this role sounds like something you might be interested in, please click apply!
Technical Support Engineer
Posted today
Job Viewed
Job Description
Job Description
We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.
You Have:
- Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
- Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
- Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
- Solid track record of troubleshooting and resolving complex technical issues
Bonus points if you have:
- Experience with Exchange Administration (or any other email collaboration platform)
- Experience using PowerShell for automation, implementation, and data extraction
- Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
- Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
- Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
- Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis
Perks:
- Competitive Salary!
- Health and dental benefits
- Plenty of vacation time
- Opportunity for career progression
- Completely remote work!
If this role sounds like something you might be interested in, please click apply!
Technical Support Engineer
Posted today
Job Viewed
Job Description
Job Description
We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.
You Have:
- Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
- Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
- Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
- Solid track record of troubleshooting and resolving complex technical issues
Bonus points if you have:
- Experience with Exchange Administration (or any other email collaboration platform)
- Experience using PowerShell for automation, implementation, and data extraction
- Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
- Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
- Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
- Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis
Perks:
- Competitive Salary!
- Health and dental benefits
- Plenty of vacation time
- Opportunity for career progression
- Completely remote work!
If this role sounds like something you might be interested in, please click apply!
Technical Support Engineer
Posted today
Job Viewed
Job Description
Job Description
We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.
You Have:
- Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
- Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
- Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
- Solid track record of troubleshooting and resolving complex technical issues
Bonus points if you have:
- Experience with Exchange Administration (or any other email collaboration platform)
- Experience using PowerShell for automation, implementation, and data extraction
- Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
- Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
- Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
- Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis
Perks:
- Competitive Salary!
- Health and dental benefits
- Plenty of vacation time
- Opportunity for career progression
- Completely remote work!
If this role sounds like something you might be interested in, please click apply!
Technical Support Engineer
Posted today
Job Viewed
Job Description
Job Description
We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.
You Have:
- Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
- Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
- Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
- Solid track record of troubleshooting and resolving complex technical issues
Bonus points if you have:
- Experience with Exchange Administration (or any other email collaboration platform)
- Experience using PowerShell for automation, implementation, and data extraction
- Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
- Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
- Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
- Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis
Perks:
- Competitive Salary!
- Health and dental benefits
- Plenty of vacation time
- Opportunity for career progression
- Completely remote work!
If this role sounds like something you might be interested in, please click apply!
Be The First To Know
About the latest Technical support staff Jobs in Canada !
Technical Support Engineer
Posted today
Job Viewed
Job Description
Job Description
We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.
You Have:
- Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
- Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
- Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
- Solid track record of troubleshooting and resolving complex technical issues
Bonus points if you have:
- Experience with Exchange Administration (or any other email collaboration platform)
- Experience using PowerShell for automation, implementation, and data extraction
- Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
- Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
- Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
- Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis
Perks:
- Competitive Salary!
- Health and dental benefits
- Plenty of vacation time
- Opportunity for career progression
- Completely remote work!
If this role sounds like something you might be interested in, please click apply!
Technical Support Engineer
Posted today
Job Viewed
Job Description
Job Description
We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.
You Have:
- Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
- Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
- Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
- Solid track record of troubleshooting and resolving complex technical issues
Bonus points if you have:
- Experience with Exchange Administration (or any other email collaboration platform)
- Experience using PowerShell for automation, implementation, and data extraction
- Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
- Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
- Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
- Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis
Perks:
- Competitive Salary!
- Health and dental benefits
- Plenty of vacation time
- Opportunity for career progression
- Completely remote work!
If this role sounds like something you might be interested in, please click apply!
Technical Support Engineer
Posted today
Job Viewed
Job Description
Job Description
We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.
You Have:
- Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
- Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
- Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
- Solid track record of troubleshooting and resolving complex technical issues
Bonus points if you have:
- Experience with Exchange Administration (or any other email collaboration platform)
- Experience using PowerShell for automation, implementation, and data extraction
- Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
- Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
- Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
- Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis
Perks:
- Competitive Salary!
- Health and dental benefits
- Plenty of vacation time
- Opportunity for career progression
- Completely remote work!
If this role sounds like something you might be interested in, please click apply!