3 Telecommunications Companies jobs in Canada

Service & Installation Technician (Nurse-Call Communication Systems)

Etobicoke, Ontario Austco

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Job Description

About Austco

Austco is a global manufacturer of hospital and clinical communications hardware and software. We make innovative products that help nurses and caregivers as they care for their patients. Established in Perth, Australia in 1986, Austco builds the most advanced nurse call and clinical communications technology in the world.

Austco's corporate head office is located in Melbourne, Australia. Our international offices are located in the USA, Canada, the UK, Singapore and New Zealand. The R&D and Order Fulfillment business units are based in Dallas, Texas.

Role Overview

Reporting to the Technical Services Manager, the Nurse Call Technician is responsible for installing, commissioning, and servicing multiple healthcare technologies, including but not limited to nurse call systems.

**THIS IS NOT AN IT SUPPORT ROLE**

Key Responsibilities

  • Service, diagnose, troubleshoot, repair, and maintain nurse call systems
  • Commission front-end workstations & servers
  • Ability to troubleshoot existing installations or utilize as-built drawings and documentation where available, to correct deficiencies and repair systems without supervision
  • Ensure customer requests and status are followed up on time and in a professional way
  • Perform all assigned preventative maintenance, repair and emergency service calls
  • Develop and maintain a cooperative working relationship with the company’s team of managers, engineers, and technicians; the client; and consulting engineers
  • Effectively communicate with Management, Contractors, and Customers via email, phone and the online portal ticket system

Qualifications

  • Minimum of HS Diploma
  • Bachelors degree preferred, in Electrical Engineering, Computer Science, Software Engineering, or equivalent job-related knowledge
  • Must have a minimum 2 years of related experience in nurse call systems (experience delivering nurse call solutions)
  • Must be computer literate, have networking ability, and a good understanding of operating systems
  • System integration and technical troubleshooting skills
  • Experience in system integration, network topology, and Virtual Environment.
  • Technical writing skills to support documentation of problem resolution / solution improvement
  • Experience in the healthcare industry is strongly preferred

Competencies/Behaviors

  • Customer service focused is a must-have
  • Possess a strong sense of integrity and honesty
  • Take ownership and be proactive
  • Demonstrate a positive attitude and work well with a diverse team
  • Ability to work autonomously and able to self-manage
  • Excellent cross-functional communication and problem-solving skills
  • Strong sense of urgency with the ability to work well under short timelines
  • Detail oriented and strong organizational skills

**Benefits Overview**

  • Competitive salary, depending on experience
  • Wellness Reimbursement Program
  • Dependent Care Summer Camp Reimbursement Program
  • Paid company holidays, sick days & vacation days
  • Team Lunches and Happy Hour events
  • Relaxed dress code (while in office). For employees who are customer facing and out in the field, will have an expected uniform to wear.

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Network & Infrastructure Engineer

Kanata, Ontario Ottawa Senators

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Job Summary

The Network & Infrastructure Engineer willbe responsible for the design, maintenance, monitoring, performance, and administration of our LAN/WAN infrastructure. As a member of our IT Operations team, you will ensure that network connectivity at our facilities meet uptime and QoS standards as well as ensure that our network infrastructure is prepared for future growth and scalability.


Responsibilities

  • Proactively monitor overall network performance to identify trends in usage and service across the organization and recommend improvements when applicable
  • Assess current infrastructure capabilities including identification of service issues, gaps and risk to business operations
  • Preparation and maintenance of network architecture documentation
  • Define, document, and enforce network systems & standards including network security policies and network access monitoring and controls
  • Oversee data centre networking and operations, including troubleshooting issues
  • Responsibilities include supporting multiple locations (Ottawa & Belleville)
  • Monitor performance, security, and capacity
    utilization to ensure that they are meeting business needs (apply best practice framework / policies).
  • Take charge of change escalated Service Desk requests, problem solving and incidents response.
  • Frequently be available support any planned support/maintenance/emergency outages to support outside of normal office hours.
  • Foster a collaborative team environment and ensure effective communication within the team and with other departments.
  • Manage patching & security compliance of network devices and firewalls.
  • Administer VPN, certificates & DNS
  • Create templates and baseline configurations for network devices
  • Manage backup & recovery of network configurations, and ensure high availability configurations are validated to support business continuity; participate in disaster recovery testing
  • Support PCI DSS audits to ensure compliance with industry standards.
  • Work with vendors and NHL officials to ensure the Leagues network connectivity are met.
  • Administer VPN.
  • Review, troubleshoot, and maintain Palo Alto firewalls & policies
  • Support connectivity to digital displays and arena time-keeping appliances.
  • Secondary support for Microsoft 365 applications Exchange online, MS Teams phone, and other applications (when primary support resources are not available)
  • Secondary boardroom conferencing solution support / troubleshooting (when primary support resources are not available)
  • On-call support 24/7


Professional Credentials you Posses

  • University degree in Electrical Engineering, Computer Systems Engineering, Computer Science, Management Information Systems, or a related field.
  • CCNP, CCIP or equivalent certification


Skills and Experience You Posses

  • 5 or more years of demonstrated experience in network administration, design, deployment, and security.
  • Designing, installing, monitoring, securing, and troubleshooting LAN/WAN including high-availability design, switching, routing, load balancing, firewalls, SAN, VLAN, VPN/SDWAN, WAP, and cabling/patching
  • Working in a NOC which monitors and troubleshoots network performance (uptime, QoS) with tools such as Wireshark, CACI, MRTG, PRTG, Nagios, Zabbix, etc.
  • Familiarity with open-source network security and enterprise monitoring tools such Snort, Suricata, Zeek/Bro, Sysmon, ELK, etc.
  • Proficiency in troubleshooting large multi-tier multi-segmented networks in a complex WAN environment
  • Segregating networks to improve security and performance.
  • Developing,
    maintaining and testing
    an enterprise network disaster recovery plan
  • Provisioning and maintaining virtual servers (VMware and Hyper V)
  • Patching and backup of network appliances and firewalls
  • Patching and backup of servers and client devices
  • Deploying and maintaining
    desktop voice systems (VoIP, SIP trunking)
  • Windows Server installation, configuration, and maintenance
  • Automating IT Operations tasks with scripting (PowerShell, Bash, etc.)
  • Troubleshooting network issues and conducting Root Cause Analysis of issues and incidents
  • Ability to work confidently with command line interfaces



We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at if you require disability-related accommodation in order to participate in the recruitment process.

SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.

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