What Trainee Manager Jobs are in Canada?
Showing 4669 Trainee Manager jobs in Canada
Job Description
**Work Location:**
Toronto, Ontario, Canada
**Hours:**
37.5
**Line of Business:**
Finance
**Pay Details:**
$96,900 - $136,800 CAD
This role is eligible for a discretionary variable compensation award that considers business and individual performance.
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
**Department Overview:**
Our Finance team, called COO Finance, supports Transformation, Enablement and Customer Experience, which includes several innovative and customer focused business units such as DSIP (Digital Strategy, Innovation and Payments), SCOE (Strategy, Change and Operational Excellence), AI2 (Analytics, Insights & Artificial Intelligence), Marketing, and Enterprise Real Estate. The COO Finance team is comprised of energetic individuals committed to creating a high-quality finance support function delivering valuable insights and analysis.
The Finance Business Partner teams deliver strategic advice to partners within the Bank, provide effective controls, build plans and forecasts and financial reporting. The DSIP Finance team mandate includes:
+ Performance Measurement & Analysis
+ Planning & Forecasting
+ Initiative Decision Support
+ Value added analysis, advice, and guidance to business partners
We are currently looking to expand our DSIP Finance team.
**Job Accountabilities:**
The successful candidate for this position will report to the Senior Manager, DSIP and SCOE Finance. Their objective is to provide financial and business analysis and support the DSIP team. The Finance Manager must be a driver with strong leadership / communication skills and have experience in leading and delivering value-added business analysis, advice, and guidance. Candidates must be committed to professionalism, highly organized, able to see the big picture while paying attention to small details.
Key accountabilities for this position include:
+ Serving as a Finance subject matter expert, while demonstrating a holistic viewpoint, on key components of DSIP Business and major DSIP initiatives. This will include frequent interaction with the business leaders
+ Working with their business partners to build value proposition templates for major DSIP initiatives, and integrating them into mechanisms to track program spend
+ Working with their business partners to build these initiatives into the annual financial plan and quarterly forecasts for their portfolio
+ Being a leader in forecasting & planning by further building process excellence and leveraging partners to provide value add to the business
+ Liaise with senior management and decision support team during the planning process to ensure initiatives are effectively incorporated into the business Annual Plan
+ Conducting analysis of forecast results and broader trends to provide a reasonable view of the future of the business with advice to improve decision making
+ Providing insightful and relevant commentary to Senior Management on business results, forecast and Plan
+ Developing of monthly and quarterly operating result packages. Conduct progressive analysis on monthly results and provide value add advice, and guidance
+ Being responsible to identify financial opportunities, conduct the necessary analysis to develop options and offer well supported recommendations to senior management. This includes strong written and in-person presentation skills
+ Proactively identifying issues and recommend actions to senior management
+ Provide leadership and support to the DSIP Finance team, fostering a positive and rewarding work environment
+ Working with senior management and lead in the development / implementation of new financial models, methodologies to support the business in understanding the financial impact of their decisions
+ Providing value-added financial analysis and advisory support to business partners to develop and execute strategic plans and goals or respond to ad hoc requests for business analysis
**Requirements:**
+ Strong business acumen and analytical capabilities - ability to consolidate inputs into clear, concise analysis and ultimately business decisions
+ Strong leadership capabilities to work effectively with senior executives
+ Ability to lead and manage in a fast paced and ever changing environment
+ Proactive self starter with the ability to see business opportunities warranting further review & analysis
+ Excellent analytical, logical, and organizational skills are required - able to provide clear and concise summaries of relevant data, observations and recommendations to management (turns complexity into simplicity)
+ Ability to lead and manage change
+ Organizational awareness and the ability to balance the viewpoints of Finance and the business units
+ Strong relationship management and advisory skills are required to support business partners and assist them with overcoming challenges
+ Ability to influence and motivate others, including those who do not have a direct reporting relationship
+ Ability to negotiate, problem solve and make decisions
+ Ability to prioritize competing requests and multiple tasks in a deadline driven environment
+ Undergraduate degree
+ 7+ years of relevant experience
+ MBA/CFA/CA/CPA designation preferred
Work activities include a blend of highly collaborative activities and individual deliverables. Individuals are expected to be onsite 4 days a week. Colleagues may spend more or less days in office as required by the business line.
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
Toronto, Ontario, Canada
**Hours:**
37.5
**Line of Business:**
Finance
**Pay Details:**
$96,900 - $136,800 CAD
This role is eligible for a discretionary variable compensation award that considers business and individual performance.
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
**Department Overview:**
Our Finance team, called COO Finance, supports Transformation, Enablement and Customer Experience, which includes several innovative and customer focused business units such as DSIP (Digital Strategy, Innovation and Payments), SCOE (Strategy, Change and Operational Excellence), AI2 (Analytics, Insights & Artificial Intelligence), Marketing, and Enterprise Real Estate. The COO Finance team is comprised of energetic individuals committed to creating a high-quality finance support function delivering valuable insights and analysis.
The Finance Business Partner teams deliver strategic advice to partners within the Bank, provide effective controls, build plans and forecasts and financial reporting. The DSIP Finance team mandate includes:
+ Performance Measurement & Analysis
+ Planning & Forecasting
+ Initiative Decision Support
+ Value added analysis, advice, and guidance to business partners
We are currently looking to expand our DSIP Finance team.
**Job Accountabilities:**
The successful candidate for this position will report to the Senior Manager, DSIP and SCOE Finance. Their objective is to provide financial and business analysis and support the DSIP team. The Finance Manager must be a driver with strong leadership / communication skills and have experience in leading and delivering value-added business analysis, advice, and guidance. Candidates must be committed to professionalism, highly organized, able to see the big picture while paying attention to small details.
Key accountabilities for this position include:
+ Serving as a Finance subject matter expert, while demonstrating a holistic viewpoint, on key components of DSIP Business and major DSIP initiatives. This will include frequent interaction with the business leaders
+ Working with their business partners to build value proposition templates for major DSIP initiatives, and integrating them into mechanisms to track program spend
+ Working with their business partners to build these initiatives into the annual financial plan and quarterly forecasts for their portfolio
+ Being a leader in forecasting & planning by further building process excellence and leveraging partners to provide value add to the business
+ Liaise with senior management and decision support team during the planning process to ensure initiatives are effectively incorporated into the business Annual Plan
+ Conducting analysis of forecast results and broader trends to provide a reasonable view of the future of the business with advice to improve decision making
+ Providing insightful and relevant commentary to Senior Management on business results, forecast and Plan
+ Developing of monthly and quarterly operating result packages. Conduct progressive analysis on monthly results and provide value add advice, and guidance
+ Being responsible to identify financial opportunities, conduct the necessary analysis to develop options and offer well supported recommendations to senior management. This includes strong written and in-person presentation skills
+ Proactively identifying issues and recommend actions to senior management
+ Provide leadership and support to the DSIP Finance team, fostering a positive and rewarding work environment
+ Working with senior management and lead in the development / implementation of new financial models, methodologies to support the business in understanding the financial impact of their decisions
+ Providing value-added financial analysis and advisory support to business partners to develop and execute strategic plans and goals or respond to ad hoc requests for business analysis
**Requirements:**
+ Strong business acumen and analytical capabilities - ability to consolidate inputs into clear, concise analysis and ultimately business decisions
+ Strong leadership capabilities to work effectively with senior executives
+ Ability to lead and manage in a fast paced and ever changing environment
+ Proactive self starter with the ability to see business opportunities warranting further review & analysis
+ Excellent analytical, logical, and organizational skills are required - able to provide clear and concise summaries of relevant data, observations and recommendations to management (turns complexity into simplicity)
+ Ability to lead and manage change
+ Organizational awareness and the ability to balance the viewpoints of Finance and the business units
+ Strong relationship management and advisory skills are required to support business partners and assist them with overcoming challenges
+ Ability to influence and motivate others, including those who do not have a direct reporting relationship
+ Ability to negotiate, problem solve and make decisions
+ Ability to prioritize competing requests and multiple tasks in a deadline driven environment
+ Undergraduate degree
+ 7+ years of relevant experience
+ MBA/CFA/CA/CPA designation preferred
Work activities include a blend of highly collaborative activities and individual deliverables. Individuals are expected to be onsite 4 days a week. Colleagues may spend more or less days in office as required by the business line.
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
Is this job a match or a miss?
Apply Now
0
Job Description
Manager, Service
**D-Wave (NYSE: QBTS)** , D-Wave is a leader in the development and delivery of quantum computing systems, software, and services. It is the world's first commercial supplier of quantum computers, and the first and only to offer dual-platform quantum computing products and services, spanning both annealing and gate-model quantum computing technologies. D-Wave's mission is to help customers realize the value of quantum today through enterprise-grade systems available on-premises and via its Leap quantum cloud service, which offers 99.9% availability and uptime. More than 100 organizations across commercial, government, and research sectors trust D-Wave to address complex computational challenges using quantum computing. Learn more about realizing the value of quantum computing today and how D-Wave is shaping the quantum-driven industrial and societal advancements of tomorrow: .
**About the role**
D-Wave is seeking an experienced Manager, Service to lead the Service team within the Hardware Engineering Department. In this role, you will be responsible for delivering and supporting world-class quantum computing systems by overseeing the final integration, field installation, monitoring, maintenance, servicing and continuous improvement of the production fleet while ensuring exceptional customer experience, high system reliability and operational excellence.
This role will develop team objectives aligned with business priorities, lead and develop a multidisciplinary team, and partner with Engineering, DevOps, Manufacturing, and other cross-functional teams to drive service strategy, reliability, and continuous improvement.
**What you'll do**
+ Lead, coach, and develop a team of Service Engineers and Specialists, establishing objectives, priorities, and resource plans that align with departmental and company goals while fostering a high-performing, collaborative, and customer-focused culture
+ Oversee the monitoring, servicing, maintenance, and reliability of the production fleet, ensuring timely issue resolution, strong customer support, and achievement of system performance and uptime requirements
+ Develop and administer Service policies, procedures, and best practices, and partner with Hardware Engineering, DevOps, Manufacturing, and other cross-functional teams to improve monitoring, alerting, response protocols, and service operations
+ Lead preventative and corrective action initiatives, including root cause investigations, trend analysis, and continuous improvement activities to enhance system reliability and operational effectiveness
+ Oversee service tools, equipment, technical documentation, training materials, budgets, and lifecycle planning for components and subsystems
+ Manage key customer, site host, vendor, and service partner relationships to support service delivery and operational continuity
+ Lead the installation, commissioning, servicing, upgrading, and on-call support for mechanical, cryogenic, and other hardware systems, ensuring effective support during planned and unplanned events
+ Partner with leaders across the organization to execute cross-functional service, maintenance, and reliability initiatives, and drive improvements to Service operations, organizational capability, and long-term service strategy
**About you**
+ Bachelor's degree in Mechanical Engineering, Engineering Physics, or a related discipline
+ 10+ years of experience supporting complex electro-mechanical systems within high-technology, manufacturing, research, or field service environments
+ Proven experience leading technical teams and developing high-performing employees
+ Experience working directly with customers to resolve complex technical issues through phone, video conferencing, email, and on-site support
+ Demonstrated ability to manage multiple priorities,allocateresources, delegate effectively, and lead through changing business needs
+ Experience developing operational processes, service procedures, and continuous improvement initiatives
+ Strong analytical, problem-solving, decision-making, conflict resolution, and organizational skills
+ Excellent written, verbal, and interpersonal communication skills with the ability to collaborate across technical and business functions
**Bonus**
+ 5+ years of experience with cryogenic and/or high vacuum systems
**A D-Waver's DNA**
+ We look at the future and say "why not"; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.
+ We practice straight talk and listen generously to each other with empathy. We value different opinions and points of views. We ensure that we connect outside as well as inside to learn from others and inspire each other.
+ We hold ourselves accountable for delivering results. We make decisions & take responsibility so that we can act & support each other.
+ As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching.
**Our Compensation Philosophy is Simple but Powerful:**
We believe providing D-Wavers with company ownership, competitive pay, and a range of meaningful benefits is the start of creating a culture where people want to give the best they've got - not because they're simply making money, but because they've fallen in love with our vision, mission, values, and team.
**During the interview process, your Recruiter will review our total rewards (base, equity, bonus, perks, benefit, culture) offerings. The final offer is determined by your proficiencies within this level.**
**Inclusion:**
We celebrate diverse perspectives to drive innovation in our pursuit. Our employees range from distinguished domain experts with decades of experience in their respective fields, to bright and motivated graduates eager to make their mark. Our diverse and innovative team will make you feel appreciated, supported and empower your career growth at D-Wave.
**The Fine Print:**
No 3rd party candidates will be accepted
_It is D-Wave Systems Inc. policy to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state/provincial, local law._
The base pay range for this role is:
182,000 - 250,000 CAD per year (Burnaby)
**D-Wave (NYSE: QBTS)** , D-Wave is a leader in the development and delivery of quantum computing systems, software, and services. It is the world's first commercial supplier of quantum computers, and the first and only to offer dual-platform quantum computing products and services, spanning both annealing and gate-model quantum computing technologies. D-Wave's mission is to help customers realize the value of quantum today through enterprise-grade systems available on-premises and via its Leap quantum cloud service, which offers 99.9% availability and uptime. More than 100 organizations across commercial, government, and research sectors trust D-Wave to address complex computational challenges using quantum computing. Learn more about realizing the value of quantum computing today and how D-Wave is shaping the quantum-driven industrial and societal advancements of tomorrow: .
**About the role**
D-Wave is seeking an experienced Manager, Service to lead the Service team within the Hardware Engineering Department. In this role, you will be responsible for delivering and supporting world-class quantum computing systems by overseeing the final integration, field installation, monitoring, maintenance, servicing and continuous improvement of the production fleet while ensuring exceptional customer experience, high system reliability and operational excellence.
This role will develop team objectives aligned with business priorities, lead and develop a multidisciplinary team, and partner with Engineering, DevOps, Manufacturing, and other cross-functional teams to drive service strategy, reliability, and continuous improvement.
**What you'll do**
+ Lead, coach, and develop a team of Service Engineers and Specialists, establishing objectives, priorities, and resource plans that align with departmental and company goals while fostering a high-performing, collaborative, and customer-focused culture
+ Oversee the monitoring, servicing, maintenance, and reliability of the production fleet, ensuring timely issue resolution, strong customer support, and achievement of system performance and uptime requirements
+ Develop and administer Service policies, procedures, and best practices, and partner with Hardware Engineering, DevOps, Manufacturing, and other cross-functional teams to improve monitoring, alerting, response protocols, and service operations
+ Lead preventative and corrective action initiatives, including root cause investigations, trend analysis, and continuous improvement activities to enhance system reliability and operational effectiveness
+ Oversee service tools, equipment, technical documentation, training materials, budgets, and lifecycle planning for components and subsystems
+ Manage key customer, site host, vendor, and service partner relationships to support service delivery and operational continuity
+ Lead the installation, commissioning, servicing, upgrading, and on-call support for mechanical, cryogenic, and other hardware systems, ensuring effective support during planned and unplanned events
+ Partner with leaders across the organization to execute cross-functional service, maintenance, and reliability initiatives, and drive improvements to Service operations, organizational capability, and long-term service strategy
**About you**
+ Bachelor's degree in Mechanical Engineering, Engineering Physics, or a related discipline
+ 10+ years of experience supporting complex electro-mechanical systems within high-technology, manufacturing, research, or field service environments
+ Proven experience leading technical teams and developing high-performing employees
+ Experience working directly with customers to resolve complex technical issues through phone, video conferencing, email, and on-site support
+ Demonstrated ability to manage multiple priorities,allocateresources, delegate effectively, and lead through changing business needs
+ Experience developing operational processes, service procedures, and continuous improvement initiatives
+ Strong analytical, problem-solving, decision-making, conflict resolution, and organizational skills
+ Excellent written, verbal, and interpersonal communication skills with the ability to collaborate across technical and business functions
**Bonus**
+ 5+ years of experience with cryogenic and/or high vacuum systems
**A D-Waver's DNA**
+ We look at the future and say "why not"; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.
+ We practice straight talk and listen generously to each other with empathy. We value different opinions and points of views. We ensure that we connect outside as well as inside to learn from others and inspire each other.
+ We hold ourselves accountable for delivering results. We make decisions & take responsibility so that we can act & support each other.
+ As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching.
**Our Compensation Philosophy is Simple but Powerful:**
We believe providing D-Wavers with company ownership, competitive pay, and a range of meaningful benefits is the start of creating a culture where people want to give the best they've got - not because they're simply making money, but because they've fallen in love with our vision, mission, values, and team.
**During the interview process, your Recruiter will review our total rewards (base, equity, bonus, perks, benefit, culture) offerings. The final offer is determined by your proficiencies within this level.**
**Inclusion:**
We celebrate diverse perspectives to drive innovation in our pursuit. Our employees range from distinguished domain experts with decades of experience in their respective fields, to bright and motivated graduates eager to make their mark. Our diverse and innovative team will make you feel appreciated, supported and empower your career growth at D-Wave.
**The Fine Print:**
No 3rd party candidates will be accepted
_It is D-Wave Systems Inc. policy to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state/provincial, local law._
The base pay range for this role is:
182,000 - 250,000 CAD per year (Burnaby)
Is this job a match or a miss?
Apply Now
1
Job Description
Our client, an industry leader in retail, is seeking an Assistant Manager to join their team. As an Assistant Manager, you will be part of the store management team supporting daily operations and customer service excellence. The ideal candidate will demonstrate strong leadership, excellent communication skills, and a proactive attitude, which will align successfully within the organization.
Job Title: Assistant Manager
Location: Grand Forks, BC
Pay Range: $
Shift: Full Time
What's the Job?
- Assist in managing daily store operations to ensure smooth functioning
- Support team members in delivering exceptional customer service
- Help implement sales strategies to meet and exceed targets
- Maintain inventory levels and oversee stock management
- Contribute to a positive and inclusive work environment
What's Needed?
- Excellent interpersonal and communication skills
- Ability to work effectively in a team environment
- Strong problem-solving and organizational skills
- Willingness to learn and adapt to new challenges
- Prior experience in retail or customer service is a plus but not required
What's in it for me?
- Opportunity to grow within a dynamic retail environment
- Supportive team culture focused on development
- Competitive salary aligned with industry standards
- Engaging work that makes a difference in the community
- Chance to develop leadership skills and advance your career
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
Is this job a match or a miss?
Apply Now
2
Job Description
Our client in the retail industry is seeking a Floor Lead to join their team. In this role, you will support store operations by assisting management and guiding staff on the sales floor. The ideal candidate will bring strong leadership skills, experience with sorting and lifting, and the ability to handle physically demanding tasks, including heavy lifting. This role plays an important part in ensuring smooth daily operations and team efficiency.
Job Title: Floor Lead
Location: Parksville
Pay Range: $18.50- 19.40 Per Hour
Shift: Full-Time Permanent Shift
What's the Job?
- Oversee daily store operations ensuring compliance with company policies and standards
- Engage in daily heavy lifting and warehouse related tasks
- Assist with visual merchandising, stock shelving, and managing shipments
- Deliver exceptional customer service and resolve complex issues effectively
- Maintain store safety, cleanliness, and perform cash management duties as needed
What's Needed?
- Retail Industry or related experience
- Open availability including days, evenings, and weekends
- Excellent communication and decision-making skills
- Proven leadership and team management abilities
What's in it for me?
- Stimulating and diverse working environment
- Competitive compensation package
- Opportunities for professional development and career growth
- Supportive team culture focused on success
- Engagement in a growing company with a strong community presence
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
Is this job a match or a miss?
Apply Now
3
Job Description
Join our Global Technology Governance & Control team!
We are the first line of defence in our organization, focused on managing and mitigating risk. We partner with leadership to develop risk culture, define strategy, and deliver the tools, insights, and expertise needed to make confident, risk-aware decisions. Our work supports the broader Technology and Enterprise strategies - and we're transforming!
We are building a shared service Line 1B function that performs control testing on behalf of Line 1. The team provides objective, risk‑based testing across cybersecurity, infrastructure, cloud, data platforms, and operational technology domains. This work strengthens first‑line accountability, enhances transparency, and supports alignment with regulatory expectations, including the OSFI E‑21 Operational Risk and Resilience Guideline.
**Position Responsibilities:**
You'll help shape this new function and influence how Global Technology understands control performance and manages technology and cyber risk. This role is a hands-on technical lead responsible for driving control tests and continuous control monitoring.
**Implements a Risk‑Based Control Testing Program**
+ Lead standardized, risk-based Line 1 control testing across technology domains and deliver clear, objective insights.
+ Conduct scoping, sampling, test procedure development, evidence evaluation, issue identification, and retesting in accordance with Line 1 testing standards.
+ Produce high quality‑ reporting and thematic analysis aligned with OSFI E‑21 and internal expectations.
️ **Modernize Control Testing**
+ Leverage automation, analytics, and AI enabled tools to improve depth, coverage, and consistency of testing.
+ Perform continuous monitoring of control performance, identify themes and trends and make recommendations for control improvements.
**Keep Us on Track**
+ Contribute to weekly and monthly reporting, including scorecards, dashboards, and key operational metrics.
**Be a Global Voice**
+ Represent the team in global forums, leadership meetings, offsite, and conferences - sharing insights and shaping strategy.
**Required Qualifications:**
+ A strategic problem solver who's passionate about risk and ready to lead. You don't need to check every box - but if you bring many of these qualifications and are eager to grow, we want to hear from you:
+ 5+ years of progressive experience in Audit, Technology Risk, Information Security, Operational Risk, and Business Resiliency, within a global financial services organization.
+ Professional designation preferred (e.g., CPA, CIA, CISA) and university degree or equivalent experience in Computer Science, Information Technology, Business, or related field.
+ Demonstrated ability to assess business processes and their risk implications, and make practical, beneficial recommendations.
+ Familiarity with key control frameworks and their application to technology environments.
+ Proven project management skills and ability to work independently while inspiring others' work quality.
+ Experience with data analytics to improve testing coverage and efficiency.
+ Hands-on experience with GRC tools (Archer preferred), Co-Pilot and Power BI.
+ Expertise in risk methodologies, control design, and audit standards.
+ Exceptional verbal and written communication skills - you can simplify complexity and tell compelling stories with data.
+ Comfortable working across global time zones and navigating diverse collaborator environments.
**Core Proficiencies:**
**Leadership & Influence:** You inspire confidence, guide teams, and influence outcomes across all levels.
**Stakeholder Engagement:** You build trust, align priorities, and manage expectations with finesse.
**Critical Thinking:** You connect dots, anticipate risks, and think several steps ahead.
**Collaboration:** You thrive in team environments and know how to bring people together to solve complex challenges.
**Communication:** You're a skilled presenter and facilitator, able to tailor your message to any audience.
**Execution Excellence:** You manage time and priorities, delivering high-quality work in fast-paced settings.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
Toronto, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$113,000.00 CAD - $163,000.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a para conocer el rango salarial correspondiente a tu ubicación.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement ( .
We are the first line of defence in our organization, focused on managing and mitigating risk. We partner with leadership to develop risk culture, define strategy, and deliver the tools, insights, and expertise needed to make confident, risk-aware decisions. Our work supports the broader Technology and Enterprise strategies - and we're transforming!
We are building a shared service Line 1B function that performs control testing on behalf of Line 1. The team provides objective, risk‑based testing across cybersecurity, infrastructure, cloud, data platforms, and operational technology domains. This work strengthens first‑line accountability, enhances transparency, and supports alignment with regulatory expectations, including the OSFI E‑21 Operational Risk and Resilience Guideline.
**Position Responsibilities:**
You'll help shape this new function and influence how Global Technology understands control performance and manages technology and cyber risk. This role is a hands-on technical lead responsible for driving control tests and continuous control monitoring.
**Implements a Risk‑Based Control Testing Program**
+ Lead standardized, risk-based Line 1 control testing across technology domains and deliver clear, objective insights.
+ Conduct scoping, sampling, test procedure development, evidence evaluation, issue identification, and retesting in accordance with Line 1 testing standards.
+ Produce high quality‑ reporting and thematic analysis aligned with OSFI E‑21 and internal expectations.
️ **Modernize Control Testing**
+ Leverage automation, analytics, and AI enabled tools to improve depth, coverage, and consistency of testing.
+ Perform continuous monitoring of control performance, identify themes and trends and make recommendations for control improvements.
**Keep Us on Track**
+ Contribute to weekly and monthly reporting, including scorecards, dashboards, and key operational metrics.
**Be a Global Voice**
+ Represent the team in global forums, leadership meetings, offsite, and conferences - sharing insights and shaping strategy.
**Required Qualifications:**
+ A strategic problem solver who's passionate about risk and ready to lead. You don't need to check every box - but if you bring many of these qualifications and are eager to grow, we want to hear from you:
+ 5+ years of progressive experience in Audit, Technology Risk, Information Security, Operational Risk, and Business Resiliency, within a global financial services organization.
+ Professional designation preferred (e.g., CPA, CIA, CISA) and university degree or equivalent experience in Computer Science, Information Technology, Business, or related field.
+ Demonstrated ability to assess business processes and their risk implications, and make practical, beneficial recommendations.
+ Familiarity with key control frameworks and their application to technology environments.
+ Proven project management skills and ability to work independently while inspiring others' work quality.
+ Experience with data analytics to improve testing coverage and efficiency.
+ Hands-on experience with GRC tools (Archer preferred), Co-Pilot and Power BI.
+ Expertise in risk methodologies, control design, and audit standards.
+ Exceptional verbal and written communication skills - you can simplify complexity and tell compelling stories with data.
+ Comfortable working across global time zones and navigating diverse collaborator environments.
**Core Proficiencies:**
**Leadership & Influence:** You inspire confidence, guide teams, and influence outcomes across all levels.
**Stakeholder Engagement:** You build trust, align priorities, and manage expectations with finesse.
**Critical Thinking:** You connect dots, anticipate risks, and think several steps ahead.
**Collaboration:** You thrive in team environments and know how to bring people together to solve complex challenges.
**Communication:** You're a skilled presenter and facilitator, able to tailor your message to any audience.
**Execution Excellence:** You manage time and priorities, delivering high-quality work in fast-paced settings.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
Toronto, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$113,000.00 CAD - $163,000.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a para conocer el rango salarial correspondiente a tu ubicación.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement ( .
Is this job a match or a miss?
Apply Now
4
Job Description
**The Opportunity:**
The Senior Manager, Supervision is a frontline supervision role responsible for daily compliance reviews for Manulife Private Wealth (MPW) advisors registered with the Canadian securities commissions. The role is responsible for designing and implementing an effective and efficient compliance supervision framework to protect clients, MPW Investment Counsellors and MPW. The incumbent will execute complex reviews, manage escalations, and work with Compliance to provide training and guidance to advisors and other MPW staff as needed.
The Senior Manager, Supervision will partner closely with Line 2 Compliance to ensure adherence to securities regulations and internal policies.
This is a hybrid role three days a week in the office.
**Responsibilities:**
+ Responsible for oversight of Investment Counsellors' trading activities.
+ Test new account approvals and KYC updates.
+ Communicate with advisor teams regarding compliance inquiries.
+ Assist as needed with investigations related to complaints and regulatory inquiries.
+ Assist the firm in resolving compliance issues with respect to regulatory guidelines and interpretation of regulations.
+ Perform annual branch reviews to foster meaningful and collaborative relationships between Investment Counsellors and compliance.
_Supervision & Complex Reviews:_
+ Perform trade, suitability, and exception reviews; review new account approvals and KYC updates.
+ Handle complex supervisory items (e.g., vulnerable clients, outside activities, conflicts of interest, advertising).
+ Document decisions with clear rationale and evidence; ensure timely closure of exceptions.
+ Monitor KRIs/KPIs (e.g., exception rates, cycle time, remediation closure) and drive continuous improvement.
+ Identify and escalate any areas of non-compliance.
_Investment Counsellor Support & Training:_
+ Provide training and education to Investment Counsellors on supervisory expectations and best practices.
+ Conduct onsite visits to advisor offices to review processes, remediate gaps, and reinforce controls.
+ Communicate clearly and constructively with Investment Counsellors, management and Compliance to resolve issues.
+ Support Investment Counsellors with post-audit remediation plans.
_Issue Management & Escalation:_
+ Identify, investigate, and assist with complaint reviews and regulatory inquiries.
+ Escalate significant non-compliance to the Chief Compliance Officer; support remediation plans.
+ Contribute to thematic reviews and process improvements.
_Cross-Functional Partnership:_
+ Partner with Compliance, Risk, Legal, and Operations to address supervisory challenges and align practices.
+ Participate in audits/exams by preparing documentation and responding to requests.
+ Support the roll-out of policy changes and new supervisory or business tools and communication.
**Qualifications:**
+ 5-7+ years of Portfolio Manager compliance related experience.
+ Completion of CSC an asset.
+ Organizational and prioritization skills to be able to work in a multitasking environment.
+ Strong knowledge of the financial services industry, the Canadian securities regulatory framework, provincial securities legislation.
+ Exceptional communication, stakeholder management, negotiation, and influence skills.
+ Strong analytical judgment with experience handling complex escalations and remediation.
+ Highly developed conflict resolution skills
+ Comfortable making presentations to groups.
+ Bilingual English/French an asset.
_Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec._
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
Toronto, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$92,900.00 CAD - $142,900.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a para conocer el rango salarial correspondiente a tu ubicación.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement ( .
The Senior Manager, Supervision is a frontline supervision role responsible for daily compliance reviews for Manulife Private Wealth (MPW) advisors registered with the Canadian securities commissions. The role is responsible for designing and implementing an effective and efficient compliance supervision framework to protect clients, MPW Investment Counsellors and MPW. The incumbent will execute complex reviews, manage escalations, and work with Compliance to provide training and guidance to advisors and other MPW staff as needed.
The Senior Manager, Supervision will partner closely with Line 2 Compliance to ensure adherence to securities regulations and internal policies.
This is a hybrid role three days a week in the office.
**Responsibilities:**
+ Responsible for oversight of Investment Counsellors' trading activities.
+ Test new account approvals and KYC updates.
+ Communicate with advisor teams regarding compliance inquiries.
+ Assist as needed with investigations related to complaints and regulatory inquiries.
+ Assist the firm in resolving compliance issues with respect to regulatory guidelines and interpretation of regulations.
+ Perform annual branch reviews to foster meaningful and collaborative relationships between Investment Counsellors and compliance.
_Supervision & Complex Reviews:_
+ Perform trade, suitability, and exception reviews; review new account approvals and KYC updates.
+ Handle complex supervisory items (e.g., vulnerable clients, outside activities, conflicts of interest, advertising).
+ Document decisions with clear rationale and evidence; ensure timely closure of exceptions.
+ Monitor KRIs/KPIs (e.g., exception rates, cycle time, remediation closure) and drive continuous improvement.
+ Identify and escalate any areas of non-compliance.
_Investment Counsellor Support & Training:_
+ Provide training and education to Investment Counsellors on supervisory expectations and best practices.
+ Conduct onsite visits to advisor offices to review processes, remediate gaps, and reinforce controls.
+ Communicate clearly and constructively with Investment Counsellors, management and Compliance to resolve issues.
+ Support Investment Counsellors with post-audit remediation plans.
_Issue Management & Escalation:_
+ Identify, investigate, and assist with complaint reviews and regulatory inquiries.
+ Escalate significant non-compliance to the Chief Compliance Officer; support remediation plans.
+ Contribute to thematic reviews and process improvements.
_Cross-Functional Partnership:_
+ Partner with Compliance, Risk, Legal, and Operations to address supervisory challenges and align practices.
+ Participate in audits/exams by preparing documentation and responding to requests.
+ Support the roll-out of policy changes and new supervisory or business tools and communication.
**Qualifications:**
+ 5-7+ years of Portfolio Manager compliance related experience.
+ Completion of CSC an asset.
+ Organizational and prioritization skills to be able to work in a multitasking environment.
+ Strong knowledge of the financial services industry, the Canadian securities regulatory framework, provincial securities legislation.
+ Exceptional communication, stakeholder management, negotiation, and influence skills.
+ Strong analytical judgment with experience handling complex escalations and remediation.
+ Highly developed conflict resolution skills
+ Comfortable making presentations to groups.
+ Bilingual English/French an asset.
_Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec._
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
Toronto, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$92,900.00 CAD - $142,900.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a para conocer el rango salarial correspondiente a tu ubicación.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement ( .
Is this job a match or a miss?
Apply Now
5
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Product Management- Go To Market
Overview:
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we are helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.
Overview
The Services organization is a key growth engine for Mastercard, driving value for issuers, acquirers, merchants, and ecosystem partners through differentiated capabilities spanning Customer Acquisition & Engagement, Security Solutions, Business & Market Insights, and Open Banking.
The Manager, Product Management - Go-to-Market will join the Experience & Disputes (E&D) Go-to-Market team within Security Solutions. This role is responsible for executing global commercialization strategies that accelerate client adoption, drive revenue growth, and maximize market impact across a portfolio of industry-leading solutions including Smart Subscriptions, Alerts, Clarity, First Party Trust, and Mastercom.
This is a highly execution-oriented leadership role that operates at the intersection of Product, Sales, Client Services, and Regional Teams. The ideal candidate will be skilled at translating innovative product capabilities into compelling customer value propositions, scalable go-to-market strategies, and measurable business outcomes.
Role
Go-to-Market Strategy & Commercialization
- Execute end-to-end global go-to-market and commercialization strategy across the Experience & Disputes solution portfolio.
- Synthesize customer, market, and competitive insights to support ongoing go-to-market execution and prioritization.
- Drive execution of client adoption, commercial performance, and revenue acceleration initiatives.
Value Proposition Development & Sales Enablement
- Translate product capabilities into differentiated customer value propositions and compelling sales narratives.
- Develop scalable enablement materials, including sales playbooks, business cases, ROI frameworks, and training programs.
- Equip Sales and Account teams with client-ready messaging, storytelling, and competitive positioning tools.
Product Launch & Market Execution
- Execute product commercialization and launch activities
- Ensure global consistency while enabling regional flexibility to address local market needs.
Market Intelligence & Voice of Customer
- Leverage customer, market, and competitive insights to highlight commercial opportunities and adoption gaps.
- Provide inputs on emerging customer needs and whitespace opportunities.
- Provide structured market feedback to Product and Sales teams based on customer adoption signals and market trends.
Performance Management & Optimization
- Monitor commercialization, adoption, and revenue performance metrics.
- Use data-driven insights to continuously optimize go-to-market strategies and execution.
- Identify opportunities to improve conversion, retention, and customer value realization.
Cross-Functional Leadership
- Serve as a connector across Product, Sales, Client Services, Account Management, and other stakeholder groups.
- Drive co-ordination around priorities, roadmaps, and execution plans.
- Balance global strategic objectives with regional market requirements and opportunities.
Innovation & Thought Leadership
- Champion the use of AI, data, and advanced analytics to drive commercial innovation and customer value.
- Maintain a forward-looking perspective on industry trends, competitive dynamics, and emerging technologies.
All About You
- Experience in go-to-market strategy, product commercialization, sales enablement, management consulting, or a related commercial function within payments, banking, fintech, or technology industries.
- Track record of supporting successful commercialization of products, driving revenue growth, and delivering measurable client outcomes.
- Experience operating effectively within complex, global, matrixed organizations.
- Ability to translate technical product capabilities into clear business value propositions and compelling customer narratives.
- Demonstrated success leading cross-functional initiatives across Product, Sales, Marketing, Client Services, and Account Management teams.
- Strong commercial acumen with experience developing business cases, monetization strategies, and performance metrics.
- Data-driven mindset with experience using analytics and insights to drive strategic decision-making and market execution.
- Experience of engaging with executive-level customers and implementing strategic business discussions.
- Strong understanding of customer adoption, value realization, renewals, and expansion strategies.
- Excellent communication, stakeholder management, and influencing skills.
- Bachelor's degree required; MBA or advanced degree preferred.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.
**Pay Ranges**
Toronto, Canada: $121,000 - $169,000 CAD
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Product Management- Go To Market
Overview:
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we are helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.
Overview
The Services organization is a key growth engine for Mastercard, driving value for issuers, acquirers, merchants, and ecosystem partners through differentiated capabilities spanning Customer Acquisition & Engagement, Security Solutions, Business & Market Insights, and Open Banking.
The Manager, Product Management - Go-to-Market will join the Experience & Disputes (E&D) Go-to-Market team within Security Solutions. This role is responsible for executing global commercialization strategies that accelerate client adoption, drive revenue growth, and maximize market impact across a portfolio of industry-leading solutions including Smart Subscriptions, Alerts, Clarity, First Party Trust, and Mastercom.
This is a highly execution-oriented leadership role that operates at the intersection of Product, Sales, Client Services, and Regional Teams. The ideal candidate will be skilled at translating innovative product capabilities into compelling customer value propositions, scalable go-to-market strategies, and measurable business outcomes.
Role
Go-to-Market Strategy & Commercialization
- Execute end-to-end global go-to-market and commercialization strategy across the Experience & Disputes solution portfolio.
- Synthesize customer, market, and competitive insights to support ongoing go-to-market execution and prioritization.
- Drive execution of client adoption, commercial performance, and revenue acceleration initiatives.
Value Proposition Development & Sales Enablement
- Translate product capabilities into differentiated customer value propositions and compelling sales narratives.
- Develop scalable enablement materials, including sales playbooks, business cases, ROI frameworks, and training programs.
- Equip Sales and Account teams with client-ready messaging, storytelling, and competitive positioning tools.
Product Launch & Market Execution
- Execute product commercialization and launch activities
- Ensure global consistency while enabling regional flexibility to address local market needs.
Market Intelligence & Voice of Customer
- Leverage customer, market, and competitive insights to highlight commercial opportunities and adoption gaps.
- Provide inputs on emerging customer needs and whitespace opportunities.
- Provide structured market feedback to Product and Sales teams based on customer adoption signals and market trends.
Performance Management & Optimization
- Monitor commercialization, adoption, and revenue performance metrics.
- Use data-driven insights to continuously optimize go-to-market strategies and execution.
- Identify opportunities to improve conversion, retention, and customer value realization.
Cross-Functional Leadership
- Serve as a connector across Product, Sales, Client Services, Account Management, and other stakeholder groups.
- Drive co-ordination around priorities, roadmaps, and execution plans.
- Balance global strategic objectives with regional market requirements and opportunities.
Innovation & Thought Leadership
- Champion the use of AI, data, and advanced analytics to drive commercial innovation and customer value.
- Maintain a forward-looking perspective on industry trends, competitive dynamics, and emerging technologies.
All About You
- Experience in go-to-market strategy, product commercialization, sales enablement, management consulting, or a related commercial function within payments, banking, fintech, or technology industries.
- Track record of supporting successful commercialization of products, driving revenue growth, and delivering measurable client outcomes.
- Experience operating effectively within complex, global, matrixed organizations.
- Ability to translate technical product capabilities into clear business value propositions and compelling customer narratives.
- Demonstrated success leading cross-functional initiatives across Product, Sales, Marketing, Client Services, and Account Management teams.
- Strong commercial acumen with experience developing business cases, monetization strategies, and performance metrics.
- Data-driven mindset with experience using analytics and insights to drive strategic decision-making and market execution.
- Experience of engaging with executive-level customers and implementing strategic business discussions.
- Strong understanding of customer adoption, value realization, renewals, and expansion strategies.
- Excellent communication, stakeholder management, and influencing skills.
- Bachelor's degree required; MBA or advanced degree preferred.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.
**Pay Ranges**
Toronto, Canada: $121,000 - $169,000 CAD
Is this job a match or a miss?
Apply Now
6
Job Description
The Manager, Continuous Improvement leads mid‑sized process optimization initiatives that enhance operational efficiency, strengthen control environments, and improve service quality across Retirement operations. This role partners cross‑functionally to analyze current-state processes, implement automation and workflow improvements, and support modernization efforts aligned with enterprise strategy. The Manager will oversee Business Process Analysts and act as a workstream lead on larger enterprise programs.
**Position Responsibilities:**
**Process & Quality Improvement**
+ Analyze current business processes to identify inefficiencies, bottlenecks, and improvement opportunities, leveraging methodologies such as Lean, Six Sigma, and process mapping
+ Develop and implement automation, standardization, and workflow optimization strategies that improve accuracy, reduce cost, and strengthen operational controls.
+ Document processes and build clear SOPs to ensure consistency, compliance, and scalability.
**People Leadership & Capability Development**
+ Provide direct people leadership to Business Process Analysts, including goal setting, performance management, coaching, and ongoing development.
+ Build continuous improvement capability by mentoring team members on problem‑solving techniques, facilitation skills, data analysis, and process design.
+ Foster an inclusive, high‑performance team environment that encourages collaboration, accountability, and continuous learning.
**Cross** **‑** **Functional Leadership**
+ Lead workstreams composed of analysts, SMEs, technology partners, and operations leaders.
+ Build business cases, gather business requirements, define scope, and support implementation planning in partnership with senior leadership.
+ Facilitate workshops, training sessions, and change adoption activities to support process transitions.
**Risk, Compliance & Control Alignment**
+ Ensure all process changes align with regulatory expectations, risk frameworks, and internal policy requirements.
+ Partner with risk, compliance, and audit teams to validate control effectiveness and document mitigations.
**Performance Measurement & Reporting**
+ Define and track KPIs to measure effectiveness of process changes, including cycle time, accuracy, cost efficiency, and service-level outcomes.
+ Produce clear reporting for leadership to inform operational and strategic decision‑making.
**Modernization & Strategic Alignment**
+ Contribute to modernization initiatives including system upgrades, data integration improvements, and AI‑enabled workflows, consistent with 2026 retirement services trends.
+ Support customer-journey and experience-driven process enhancements aligned with evolving digital expectations.
**Required Qualifications:**
+ Bachelor's degree in business, Engineering, Operations, or related field.
+ Lean Six Sigma Green Belt (required). Black Belt or higher preferred.
+ 7+ years of experience in process improvement, operations, or financial services.
+ Experience leading process optimization or automation workstreams.
+ Knowledge of financial operations, service workflows, and back‑office systems.
**Preferred Qualifications:**
+ Strong analytical and problem‑solving skills; able to use data to evaluate processes.
+ Solid understanding of Lean Six Sigma (LSS) process improvement methodologies and change management.
+ Proficiency in Microsoft Power Suite, process mapping tools and data analysis platforms.
+ Excellent communication and facilitation skills.
+ Ability to lead cross-functional teams in dynamic environments.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
Toronto, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$92,900.00 CAD - $142,900.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a para conocer el rango salarial correspondiente a tu ubicación.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement ( .
**Position Responsibilities:**
**Process & Quality Improvement**
+ Analyze current business processes to identify inefficiencies, bottlenecks, and improvement opportunities, leveraging methodologies such as Lean, Six Sigma, and process mapping
+ Develop and implement automation, standardization, and workflow optimization strategies that improve accuracy, reduce cost, and strengthen operational controls.
+ Document processes and build clear SOPs to ensure consistency, compliance, and scalability.
**People Leadership & Capability Development**
+ Provide direct people leadership to Business Process Analysts, including goal setting, performance management, coaching, and ongoing development.
+ Build continuous improvement capability by mentoring team members on problem‑solving techniques, facilitation skills, data analysis, and process design.
+ Foster an inclusive, high‑performance team environment that encourages collaboration, accountability, and continuous learning.
**Cross** **‑** **Functional Leadership**
+ Lead workstreams composed of analysts, SMEs, technology partners, and operations leaders.
+ Build business cases, gather business requirements, define scope, and support implementation planning in partnership with senior leadership.
+ Facilitate workshops, training sessions, and change adoption activities to support process transitions.
**Risk, Compliance & Control Alignment**
+ Ensure all process changes align with regulatory expectations, risk frameworks, and internal policy requirements.
+ Partner with risk, compliance, and audit teams to validate control effectiveness and document mitigations.
**Performance Measurement & Reporting**
+ Define and track KPIs to measure effectiveness of process changes, including cycle time, accuracy, cost efficiency, and service-level outcomes.
+ Produce clear reporting for leadership to inform operational and strategic decision‑making.
**Modernization & Strategic Alignment**
+ Contribute to modernization initiatives including system upgrades, data integration improvements, and AI‑enabled workflows, consistent with 2026 retirement services trends.
+ Support customer-journey and experience-driven process enhancements aligned with evolving digital expectations.
**Required Qualifications:**
+ Bachelor's degree in business, Engineering, Operations, or related field.
+ Lean Six Sigma Green Belt (required). Black Belt or higher preferred.
+ 7+ years of experience in process improvement, operations, or financial services.
+ Experience leading process optimization or automation workstreams.
+ Knowledge of financial operations, service workflows, and back‑office systems.
**Preferred Qualifications:**
+ Strong analytical and problem‑solving skills; able to use data to evaluate processes.
+ Solid understanding of Lean Six Sigma (LSS) process improvement methodologies and change management.
+ Proficiency in Microsoft Power Suite, process mapping tools and data analysis platforms.
+ Excellent communication and facilitation skills.
+ Ability to lead cross-functional teams in dynamic environments.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
Toronto, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$92,900.00 CAD - $142,900.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a para conocer el rango salarial correspondiente a tu ubicación.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement ( .
Is this job a match or a miss?
Apply Now
7
Job Description
Job Description
Insight Global is seeking a an experienced Test Lead or manager to support a major GIS program within a large utilities environment. This role will lead end-to-end testing activities for GIS systems and their integrations with other enterprise platforms
Lead the overall GIS testing strategy, planning, and execution across multiple project phases - Overseeing a team of up to 5 testers and work with integration leads across multiple LOB'S
Develop and manage test plans, test cases, test scripts, and traceability matrices
Oversee functional, system integration, regression, and user acceptance testing (UAT)
Validate data quality, network models, and spatial accuracy
Coordinate testing for integrations between systems such as OMS, ADMS, EAM, CIS, and mobile workforce solutions
Work closely with business SMEs, GIS analysts, developers, and vendors to define test scenarios and expected outcomes
Lead defect triage, root cause analysis, and resolution tracking
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
7+ years of experience in software/system testing
Hands-on experience testing across integration platforms (e.g., Esri OR ArcGIS, OR ArcFM, OR Smallworld, or similar)
Experience with system integrations involving Geospatial/GIS/Mapping tools in enterprise applications
Proficiency in test management tools (e.g., JIRA, OR Azure DevOps, OR HP ALM, OR TestRail , Qtest or GRIP)
Strong knowledge of SDLC and QA methodologies, including Agile and hybrid delivery models Experience working in the utilities industry (electric, gas, or water)
Strong understanding of utility network models (distribution, transmission, or asset networks)
GIS is a strong plus but some sort of Geospatial will suffice
Insight Global is seeking a an experienced Test Lead or manager to support a major GIS program within a large utilities environment. This role will lead end-to-end testing activities for GIS systems and their integrations with other enterprise platforms
Lead the overall GIS testing strategy, planning, and execution across multiple project phases - Overseeing a team of up to 5 testers and work with integration leads across multiple LOB'S
Develop and manage test plans, test cases, test scripts, and traceability matrices
Oversee functional, system integration, regression, and user acceptance testing (UAT)
Validate data quality, network models, and spatial accuracy
Coordinate testing for integrations between systems such as OMS, ADMS, EAM, CIS, and mobile workforce solutions
Work closely with business SMEs, GIS analysts, developers, and vendors to define test scenarios and expected outcomes
Lead defect triage, root cause analysis, and resolution tracking
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
7+ years of experience in software/system testing
Hands-on experience testing across integration platforms (e.g., Esri OR ArcGIS, OR ArcFM, OR Smallworld, or similar)
Experience with system integrations involving Geospatial/GIS/Mapping tools in enterprise applications
Proficiency in test management tools (e.g., JIRA, OR Azure DevOps, OR HP ALM, OR TestRail , Qtest or GRIP)
Strong knowledge of SDLC and QA methodologies, including Agile and hybrid delivery models Experience working in the utilities industry (electric, gas, or water)
Strong understanding of utility network models (distribution, transmission, or asset networks)
GIS is a strong plus but some sort of Geospatial will suffice
Is this job a match or a miss?
Apply Now
8
Job Description
**Requisition ID: **
+ **Relocation Authorized: National/International - Family**
+ **Telework Type: Full-Time Office/Project**
+ **Work Location: Toronto,Ontario**
# Extraordinary teams building inspiring projects:
Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.
Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.
Core to Bechtel is our Vision, Values and Commitments . They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report .
# Project Overview:
Bechtel is among the most respected engineering, project management, and construction companies in the world. Bechtel operates through four global business units that specialize in infrastructure; mining and metals; nuclear, security and environmental, oil & gas, and chemicals. Today, our colleague's team with customers, partners, and suppliers on diverse projects in nearly 40 countries. Bechtel Infrastructure has been appointed the role of Delivery Partner within an integrated team with the customer organization, Metrolinx, for the Ontario Line Subway (OLS) Project in Toronto, Ontario. The project scope includes the design build, operations and maintenance of all infrastructure and rail systems associated with 15 stations and over approximately 15km of new alignment. Construction is being performed by two key PPP Contractors, multiple advanced early works (EAW) packages and additionally DBB and PDB contracts.
# Job Summary:
The Delivery Manager - Integration supports the Project Integration Lead with the integrated delivery of the Project by improving coordination across work packages and functional disciplines. The role focuses on supporting visibility of cross-package dependencies, supporting alignment of delivery sequencing and key milestones, and facilitating coordination where Project decisions affect multiple areas of delivery, as directed by Metrolinx.
The role focuses on supporting alignment across those functions and work packages where dependencies and delivery sequencing intersect to achieve best-for-project outcomes, in alignment with Metrolinx direction.
The Delivery Manager - Integration will report to, and will operate under, the supervision and direction of the OLDP Project Integration Lead,, and support integrated delivery of the Project through the following objectives:
+ Support Metrolinx in strengthening cross-contract schedule alignment by supporting coordination between delivery teams and Project Controls to review key dependencies, align milestone assumptions, and develop coordinated mitigation strategies where schedule conflicts arise.
+ Support improvement of visibility of cross-package dependencies by identifying and maintaining awareness of critical interdependencies between contracts that may affect infrastructure readiness, installation sequencing, or delivery milestones.
+ Work with the Handover Manager and support Metrolinx in coordinating contractor handovers by assisting in the alignment of readiness requirements, sequencing, and transition milestones between delivery packages to ensure downstream activities can proceed as planned.
+ Work with the Project Interface Manager and support Metrolinx in improvement of project-level visibility of integration risks by maintaining awareness of issues that span multiple contracts or functions and ensuring these are appropriately communicated to project leadership.
# Major Responsibilities:
+ Work with the Project Interface Manager, Project Assurance Manager and Project Handover Manager to deliver best for project outcomes.
+ Identify areas for process efficiencies and work with the Technical Director and Project Integration Lead to implement improvements if necessary.
+ Maintain visibility of cross-package dependencies across the Project, identifying where infrastructure readiness, construction sequencing, or installation activities intersect between contracts.
+ Identify and highlight interface and integration risks to management by identifying cross-work-package technical, and schedule dependencies that could impact delivery. Facilitate timely reporting and escalation of emerging risks to Project leadership to support informed decision-making and mitigation planning.
+ Develop and align delivery sequencing across work packages by coordinating with work package teams and project controls to reconcile construction, systems installation, and access milestones, facilitating a coherent project-level schedule.
+ Facilitate integrated mitigation and scenario planning where delivery challenges or schedule pressures arise, assisting in identifying, considering, and communicating impacts on other work packages and downstream activities are considered and communicated.
+ Facilitate cross-work package discussions where sequencing, access arrangements, or readiness milestones require alignment between delivery teams, technical disciplines, or project controls.
+ Champion, in consult with the Project Handover Manager, Project-wide handover planning and execution by leading the implementation of the Handover Management Plan and Procedures, contributing to a consistent approach to technical and contractual aspects across all work packages and monitoring handover progress and performance including early identification of gaps, risks, or delays across work packages, and escalating issues as required.
+ Work with the Handover Manager to develop/ implement T-minus (backward pass) and forward pass regimes for each handover, clearly showing the status of all key deliverables and critical components required to achieve successful transitions between contractors.
+ Support Construction with the coordination of shared site access and construction logistics where construction sequencing, site access, or logistics arrangements affect multiple contractors or work packages.
+ Support Project Controls by providing technical and execution insight to improve schedule integration, scenario planning, and mitigation development across work packages
+ Work with the Project Interface Manager, and support Technical Coordination across work packages by providing a project-level perspective on technical interfaces incorporating delivery sequencing and handover milestones to contribute to alignment and minimize downstream risks.
+ Promote a project-wide perspective on delivery decisions, encouraging consideration of cross-project impacts when changes or mitigation actions are proposed within individual contracts.
# Education and Experience Requirements:
+ A recognized Bachelor's/master's degree in civil or mechanical engineering, from an accredited college or university and 13-15 years of relevant experience or 17-19 years of relevant work experience.
+ Experienced in managing and integrating key project delivery elements though the project life cycle.
+ Experience in managing testing, commissioning/integration or Handover in a senior role delivering complex railway systems.
# Required Knowledge and Skills:
+ Ability to promote & provide program clarity and enhanced decision making through use of data analytics in an evolving program environment.
+ Good working knowledge of contracts and procurement.
+ Ability to prepare clear strategic planning procedures and user-friendly templates to assist the multiple delivery units to execute with common approaches.
+ Broad knowledge of all phases of engineering, field activities, production techniques, building materials, and construction methods for development of various work areas.
+ Understands technical issues and cost related to engineering, design, construction, and commissioning requirements.
+ Ability to solve problems by thinking laterally and be able to understand the needs and requirements of the client and various entities to provide planning / design / feasibility solutions in a multi -disciplinary / multi - sectional context.
+ Must have excellent interpersonal skills, be a team player and have a knowledge sharing approach.
+ Ability to manage and build successful teams in an evolving program environment.
+ Excellent communicator, with the ability to persuade and influence external and internal parties.
+ Must be self-driven and able to plan and execute work without direct supervision from senior management and/or peers.
+ Must be flexible and adapt to working in a demanding PMO environment.
# Total Rewards/Benefits:
For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards
# Diverse teams build the extraordinary:
As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.
We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy.
**_At Bechtel, our employees enjoy a competitive total rewards package that includes comprehensive medical, dental, and vision plans, along with optional disability and supplemental insurance options, generous paid time off (160 hours annually, accrued 6.16 hours per pay period), nine paid holidays, paid parental leave, discretionary bonuses, and a well-designed 401K plan with matching and profit-sharing components_**
**_Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to_** ** **
+ **Relocation Authorized: National/International - Family**
+ **Telework Type: Full-Time Office/Project**
+ **Work Location: Toronto,Ontario**
# Extraordinary teams building inspiring projects:
Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.
Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.
Core to Bechtel is our Vision, Values and Commitments . They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report .
# Project Overview:
Bechtel is among the most respected engineering, project management, and construction companies in the world. Bechtel operates through four global business units that specialize in infrastructure; mining and metals; nuclear, security and environmental, oil & gas, and chemicals. Today, our colleague's team with customers, partners, and suppliers on diverse projects in nearly 40 countries. Bechtel Infrastructure has been appointed the role of Delivery Partner within an integrated team with the customer organization, Metrolinx, for the Ontario Line Subway (OLS) Project in Toronto, Ontario. The project scope includes the design build, operations and maintenance of all infrastructure and rail systems associated with 15 stations and over approximately 15km of new alignment. Construction is being performed by two key PPP Contractors, multiple advanced early works (EAW) packages and additionally DBB and PDB contracts.
# Job Summary:
The Delivery Manager - Integration supports the Project Integration Lead with the integrated delivery of the Project by improving coordination across work packages and functional disciplines. The role focuses on supporting visibility of cross-package dependencies, supporting alignment of delivery sequencing and key milestones, and facilitating coordination where Project decisions affect multiple areas of delivery, as directed by Metrolinx.
The role focuses on supporting alignment across those functions and work packages where dependencies and delivery sequencing intersect to achieve best-for-project outcomes, in alignment with Metrolinx direction.
The Delivery Manager - Integration will report to, and will operate under, the supervision and direction of the OLDP Project Integration Lead,, and support integrated delivery of the Project through the following objectives:
+ Support Metrolinx in strengthening cross-contract schedule alignment by supporting coordination between delivery teams and Project Controls to review key dependencies, align milestone assumptions, and develop coordinated mitigation strategies where schedule conflicts arise.
+ Support improvement of visibility of cross-package dependencies by identifying and maintaining awareness of critical interdependencies between contracts that may affect infrastructure readiness, installation sequencing, or delivery milestones.
+ Work with the Handover Manager and support Metrolinx in coordinating contractor handovers by assisting in the alignment of readiness requirements, sequencing, and transition milestones between delivery packages to ensure downstream activities can proceed as planned.
+ Work with the Project Interface Manager and support Metrolinx in improvement of project-level visibility of integration risks by maintaining awareness of issues that span multiple contracts or functions and ensuring these are appropriately communicated to project leadership.
# Major Responsibilities:
+ Work with the Project Interface Manager, Project Assurance Manager and Project Handover Manager to deliver best for project outcomes.
+ Identify areas for process efficiencies and work with the Technical Director and Project Integration Lead to implement improvements if necessary.
+ Maintain visibility of cross-package dependencies across the Project, identifying where infrastructure readiness, construction sequencing, or installation activities intersect between contracts.
+ Identify and highlight interface and integration risks to management by identifying cross-work-package technical, and schedule dependencies that could impact delivery. Facilitate timely reporting and escalation of emerging risks to Project leadership to support informed decision-making and mitigation planning.
+ Develop and align delivery sequencing across work packages by coordinating with work package teams and project controls to reconcile construction, systems installation, and access milestones, facilitating a coherent project-level schedule.
+ Facilitate integrated mitigation and scenario planning where delivery challenges or schedule pressures arise, assisting in identifying, considering, and communicating impacts on other work packages and downstream activities are considered and communicated.
+ Facilitate cross-work package discussions where sequencing, access arrangements, or readiness milestones require alignment between delivery teams, technical disciplines, or project controls.
+ Champion, in consult with the Project Handover Manager, Project-wide handover planning and execution by leading the implementation of the Handover Management Plan and Procedures, contributing to a consistent approach to technical and contractual aspects across all work packages and monitoring handover progress and performance including early identification of gaps, risks, or delays across work packages, and escalating issues as required.
+ Work with the Handover Manager to develop/ implement T-minus (backward pass) and forward pass regimes for each handover, clearly showing the status of all key deliverables and critical components required to achieve successful transitions between contractors.
+ Support Construction with the coordination of shared site access and construction logistics where construction sequencing, site access, or logistics arrangements affect multiple contractors or work packages.
+ Support Project Controls by providing technical and execution insight to improve schedule integration, scenario planning, and mitigation development across work packages
+ Work with the Project Interface Manager, and support Technical Coordination across work packages by providing a project-level perspective on technical interfaces incorporating delivery sequencing and handover milestones to contribute to alignment and minimize downstream risks.
+ Promote a project-wide perspective on delivery decisions, encouraging consideration of cross-project impacts when changes or mitigation actions are proposed within individual contracts.
# Education and Experience Requirements:
+ A recognized Bachelor's/master's degree in civil or mechanical engineering, from an accredited college or university and 13-15 years of relevant experience or 17-19 years of relevant work experience.
+ Experienced in managing and integrating key project delivery elements though the project life cycle.
+ Experience in managing testing, commissioning/integration or Handover in a senior role delivering complex railway systems.
# Required Knowledge and Skills:
+ Ability to promote & provide program clarity and enhanced decision making through use of data analytics in an evolving program environment.
+ Good working knowledge of contracts and procurement.
+ Ability to prepare clear strategic planning procedures and user-friendly templates to assist the multiple delivery units to execute with common approaches.
+ Broad knowledge of all phases of engineering, field activities, production techniques, building materials, and construction methods for development of various work areas.
+ Understands technical issues and cost related to engineering, design, construction, and commissioning requirements.
+ Ability to solve problems by thinking laterally and be able to understand the needs and requirements of the client and various entities to provide planning / design / feasibility solutions in a multi -disciplinary / multi - sectional context.
+ Must have excellent interpersonal skills, be a team player and have a knowledge sharing approach.
+ Ability to manage and build successful teams in an evolving program environment.
+ Excellent communicator, with the ability to persuade and influence external and internal parties.
+ Must be self-driven and able to plan and execute work without direct supervision from senior management and/or peers.
+ Must be flexible and adapt to working in a demanding PMO environment.
# Total Rewards/Benefits:
For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards
# Diverse teams build the extraordinary:
As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.
We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy.
**_At Bechtel, our employees enjoy a competitive total rewards package that includes comprehensive medical, dental, and vision plans, along with optional disability and supplemental insurance options, generous paid time off (160 hours annually, accrued 6.16 hours per pay period), nine paid holidays, paid parental leave, discretionary bonuses, and a well-designed 401K plan with matching and profit-sharing components_**
**_Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to_** ** **
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