Learning and Development Coordinator - Technical Underwriting Training
Posted 21 days ago
Job Viewed
Job Description
**The Opportunity**
Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.
If you have experience in Learning & Development, and insurance underwriting, we would love to hear from you.
Zurich Canada is currently looking for a Learning and Development Coordinator - Technical Underwriting Training who would direct, facilitate, and / or administer the planning, execution, and measurement of technical underwriting learning and development and transformational training initiatives.
Reporting to the Head of UW Quality and Governance, Canada, you will identify and respond to the learning needs of our underwriters, and ensure technical credibility, accuracy, and business relevance of the training.
This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.
This is a hybrid work opportunity.
**What you will do**
- Lead, design and / or facilitate cross-functional underwriter improvement projects that promote organizational effectiveness, efficiency, and profitability.
- Create timelines, agendas, goals and metrics / measurements.
- Guide in the development, implementation, and institutionalization of best practices around execution and change management.
- Partner across business units to leverage enterprise processes and solutions to support integrated or business units specific solutions as appropriate.
- Provide methodologies and tools to sponsors and team members to support initiatives and institutionalize a culture that embraces innovation.
- Ensure appropriate change management practices are effectively utilized throughout the life cycle to improve execution and delivery of results.
- Take a holistic approach to identifying business improvement opportunities, develop solutions, manage initiatives and identify the resources.
- Ensure specific metrics and measures incorporated into solutions reflect the business strategy, track progress, capture the impact of changes and identify further opportunities for improvement.
- Ensure successful implementation of key enterprise-wide initiatives by consulting with executives and other leaders to gain their commitment, alignment and improve their business effectiveness.
- Influence and manage line managers working within portfolios to motivate those line managers to support the initiatives and program plans.
- Influence business leaders within particular lines of business to engage them in change and make them advocates for the process.
**Job Qualifications - What you bring to the table**
- Bachelors Degree and 5 or more years of experience in Learning & Development, including delivery, assessment, and needs analysis.
OR
- High School Diploma or Equivalent and 7 or more years of experience in Learning & Development, including delivery, assessment, and needs analysis.
AND
- Strong technical underwriting experience in one or more lines of business.
- Practical adult learning experience.
- Strong relationship management and communication skills.
- Detailed and organized, with project management experience.
- Knowledgeable of data gathering, analysis, and reporting.
**Our Culture**
- At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
- We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
- We care about our employees' well-being and offer a comprehensive health / benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
- We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
- We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
- We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities.
- We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
- We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto's Top Employers and to have received Insurance Business Canada's 5-Star Diversity, Equity and Inclusion Award.
**Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.**
**About Us**
Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals' first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at .
A future with Zurich
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Only applicable for Canada: For Zurich Canada's commitment to diversity and accessibility pleaseclick here ( .If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email **your request to have your job profile deleted from the system** by clickinghere ( ) . Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9. Disability / Veterans
RQ09448 - Sr. Training Specialist (Change Mgmt. & Training)
Posted today
Job Viewed
Job Description
Job Description
RQ09448 - Sr. Training Specialist (Change Mgmt. & Training)
Downtown Toronto
Hybrid - 3 days in office minimum
Contract (9 months)
4 vacancies
Must-haves:
- Experience working in Microsoft Dynamics 365 CE and/or Finance & Operations (F&O) environments (or related CRM systems), particularly in a testing, data configuration, or sandbox context (e.g., managing user roles, creating records, validating workflows).
- Experience with SharePoint teams sites for organizing, structuring and publishing digital content, such as building subpages, creating web parts and managing access and layout of knowledge repositories or internal learning portals.
- Strong practical knowledge of creating and manipulating system data to support scenarios such as training simulations or testing use cases
- Familiarity with documenting and organizing technical information, user guides, or system content that supports end-user learning, whether through task documentation, assignment instructions, or repository entries.
- Detail-oriented with a structured approach to system task breakdowns and assignment creation, including the ability to align sandbox data to intended learning or testing outcomes.
- AODA
Nice-to-Have:
- Public sector experience
RQ09448 - Sr. Training Specialist (Change Mgmt. & Training)
Posted today
Job Viewed
Job Description
RQ09448 - Sr. Training Specialist (Change Mgmt. & Training)
Downtown Toronto
Hybrid - 3 days in office minimum
Contract (9 months)
4 vacancies
Must-haves:
- Experience working in Microsoft Dynamics 365 CE and/or Finance & Operations (F&O) environments (or related CRM systems), particularly in a testing, data configuration, or sandbox context (e.g., managing user roles, creating records, validating workflows).
- Experience with SharePoint teams sites for organizing, structuring and publishing digital content, such as building subpages, creating web parts and managing access and layout of knowledge repositories or internal learning portals.
- Strong practical knowledge of creating and manipulating system data to support scenarios such as training simulations or testing use cases
- Familiarity with documenting and organizing technical information, user guides, or system content that supports end-user learning, whether through task documentation, assignment instructions, or repository entries.
- Detail-oriented with a structured approach to system task breakdowns and assignment creation, including the ability to align sandbox data to intended learning or testing outcomes.
- AODA
Nice-to-Have:
- Public sector experience
Regional Training Specialist
Posted today
Job Viewed
Job Description
Regional Training Specialist
Intero Integrity Services is the world’s only inspection and industrial services specialist to combine innovative technologies, critical insights, state of the art equipment and advanced data management with a streamlined project approach. We are an agile company with a sizable backing and an enhanced management team dedicated to redefining asset performance. Intero is dedicated to significantly increasing the lifetime and performance of industrial assets and installations. By combining our extensive range of inspection and industrial solutions, we have the ability to create unique packages and turnkey solutions, adding value in keeping industrial assets safe and efficient. To learn more about Intero, please visit our website .
Due to our rapid growth, Intero Integrity Services, is adding a newly created position for a Regional Training Specialist in our Toronto location.
Reporting Relationship
This position reports to the Quality & Optimization Manager – North America, and regularly interfaces with cross-functional teams, including field inspection technicians, engineers, operations, maintenance, production, project management and sales.
Position Summary
The Regional Training Specialist is a dynamic and results-oriented individual who oversees the development, implementation, delivery and management of training programs across Intero’s Americas Region, responsible for ensuring that employees receive timely & effective training that aligns with their specific function or role, fosters career growth and enhances overall organizational performance.
This role involves coordinating with local and regional leaders, ensuring that all training activities are compliant, engaging, and that employees within the region are equipped with the knowledge, skills, and resources needed to succeed in their roles. The role requires training coordination, conducting needs assessments and gap analysis, facilitating sessions, and evaluating program effectiveness. The Regional Training Specialist will collaborate across the regional teams to ensure a seamless learning experience.
Responsibilities
Training Strategy & Planning:
- Develop and implement region-specific training programs aligned with corporate goals, position requirements, and local business needs.
- Collaborate with leadership and HR teams to identify skill gaps, training needs, and growth opportunities within the region.
- Create annual training plans and set measurable goals for the region to ensure ongoing employee development and monitor quarterly progress towards goal achievement.
- Create and modify training materials (both virtual and hardcopy) and job aids, to ensure they are up-to-date, relevant, and engaging.
Program Delivery & Execution:
- Deliver training programs (in-person, virtual, and/or hybrid) for employees, ensuring high-quality, engaging, and effective content.
- Facilitate both classroom and e-learning sessions on topics such as product knowledge, soft skills, quality & compliance, customer service, leadership, and other role-specific content.
- Utilize blended learning techniques (e.g., e-learning, instructor-led training, on-the-job training, role modeling, after session mentoring, etc.) to cater to diverse learning styles to ensure learning retention.
Training Needs & Gap Analysis:
- Analyze business performance metrics to determine where training interventions are most needed.
- Conduct training needs analyses, regular assessments and surveys to evaluate employee performance, identify training needs and determine specific skills gaps and learning priorities.
- Work closely with department managers to align training initiatives with department-specific goals and objectives.
- Work with the HR Manager to develop and update the regional training calendar to meet organizational and departmental objectives.
Learning & Development Resources:
- Provide on-the-ground support for learners during training sessions, answering questions, providing feedback, and ensuring the training environment is conducive to learning.
- Implement, manage, and monitor a regional Learning Management System (LMS) to ensure accurate tracking of employee training progress, completions, certifications, and to deliver virtual learning modules.
- Coordinate logistics for training events, including room bookings, equipment setup, participant registrations, preparation of training materials, and training evaluations.
Compliance & Reporting:
- Ensure all training programs meet company policies, industry regulations, and compliance standards.
- Track and report on the effectiveness of training programs using key performance indicators (KPIs) such as retention rates, performance improvements, and employee feedback.
- Maintain accurate records of training activities, participant progress, and completion rates.
- Report on regional training activities, completion rates, and feedback to the Regional Quality Manager and other stakeholders.
Evaluation & Continuous Improvement:
- Perform post-training evaluations and audits to measure the effectiveness of training programs and identify areas for improvement and recommendations for program enhancements.
- Compile feedback from participants and trainers to assess learning outcomes and suggest improvements.
- Maintain records of training activities and results to provide insights into employee development progress.
- Stay up-to-date with industry best practices, training technologies, and emerging trends to continuously improve the training function.
- Promote a culture of continuous learning by encouraging feedback and facilitating knowledge-sharing across the business.
Budget Management:
- Manage the regional training budget, ensuring cost-effective delivery of training programs without compromising quality.
- Source and manage external training vendors and resources as needed.
What you should bring to the team
Education
- Bachelor's degree Engineering, Business Administration, or related field, with specific focus in Learning and Development, Training or a related field. Relevant professional certifications (e.g., CTP) is a plus.
- QMS Knowledge (ISO 9001).
Experience
- 5+ years of experience in Learning and Development, with at least 2 years leading training activities across multiple product lines and countries.
- Strong knowledge of instructional design principles, adult learning theories, and training technologies (e.g., LMS, eLearning platforms) with experience creating and deploying cost-effective virtual learning modules via a LMS.
- Continuous improvement methodologies certifications such as Lean, Six Sigma, Quality Improvement, Change Acceleration, etc.
- Prior experience in O&G or an industrial services business is an asset.
- Proven track record of designing, implementing, and managing large-scale training programs across multiple locations or regions.
- Experience with both face-to-face and virtual training delivery methods.
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent organizational and time-management skills with the ability to manage multiple training initiatives simultaneously.
- Excellent leadership and team management skills with the ability to motivate and mentor at all levels.
- Strong communication and interpersonal skills, with the ability to engage and influence employees at all levels.
- Analytical mindset with the ability to assess training effectiveness and business impact.
- Ability to travel within the region as required.
Considered Assets:
- Budget management experience and ability to optimize training resources.
- Above average skills in Microsoft Office Suite and other productivity tools; advanced experience with LMS and eLearning software is a plus.
We are proud to offer our Employees:
- A technical, professional, and challenging work environment.
- Competitive wages and a bonus system based on company & individual performance.
- Engaging company culture that encourages teamwork and rewards both team and individual achievements.
- Extended Healthcare benefits coverage (including dental & vision), life and AD&D insurance, flexible work hours and paid time off.
- Annual Bonus Program.
- RRSP Match.
We are committed to fostering an inclusive and accessible recruitment process for all applicants. Accommodations are available upon request at any stage of the hiring process to ensure equal opportunity and full participation for candidates with diverse needs. As an inclusive employer, we value and celebrate the unique contributions of individuals from all backgrounds, and we strive to create a workplace where everyone feels welcomed, respected, and supported.
Regional Training Specialist
Posted 3 days ago
Job Viewed
Job Description
Regional Training Specialist
Intero Integrity Services is the world’s only inspection and industrial services specialist to combine innovative technologies, critical insights, state of the art equipment and advanced data management with a streamlined project approach. We are an agile company with a sizable backing and an enhanced management team dedicated to redefining asset performance. Intero is dedicated to significantly increasing the lifetime and performance of industrial assets and installations. By combining our extensive range of inspection and industrial solutions, we have the ability to create unique packages and turnkey solutions, adding value in keeping industrial assets safe and efficient. To learn more about Intero, please visit our website.
Due to our rapid growth, Intero Integrity Services, is adding a newly created position for a Regional Training Specialist in our Toronto location.
Reporting Relationship
This position reports to the Quality & Optimization Manager – North America, and regularly interfaces with cross-functional teams, including field inspection technicians, engineers, operations, maintenance, production, project management and sales.
Position Summary
The Regional Training Specialist is a dynamic and results-oriented individual who oversees the development, implementation, delivery and management of training programs across Intero’s Americas Region, responsible for ensuring that employees receive timely & effective training that aligns with their specific function or role, fosters career growth and enhances overall organizational performance.
This role involves coordinating with local and regional leaders, ensuring that all training activities are compliant, engaging, and that employees within the region are equipped with the knowledge, skills, and resources needed to succeed in their roles. The role requires training coordination, conducting needs assessments and gap analysis, facilitating sessions, and evaluating program effectiveness. The Regional Training Specialist will collaborate across the regional teams to ensure a seamless learning experience.
Responsibilities
Training Strategy & Planning:
- Develop and implement region-specific training programs aligned with corporate goals, position requirements, and local business needs.
- Collaborate with leadership and HR teams to identify skill gaps, training needs, and growth opportunities within the region.
- Create annual training plans and set measurable goals for the region to ensure ongoing employee development and monitor quarterly progress towards goal achievement.
- Create and modify training materials (both virtual and hardcopy) and job aids, to ensure they are up-to-date, relevant, and engaging.
Program Delivery & Execution:
- Deliver training programs (in-person, virtual, and/or hybrid) for employees, ensuring high-quality, engaging, and effective content.
- Facilitate both classroom and e-learning sessions on topics such as product knowledge, soft skills, quality & compliance, customer service, leadership, and other role-specific content.
- Utilize blended learning techniques (e.g., e-learning, instructor-led training, on-the-job training, role modeling, after session mentoring, etc.) to cater to diverse learning styles to ensure learning retention.
Training Needs & Gap Analysis:
- Analyze business performance metrics to determine where training interventions are most needed.
- Conduct training needs analyses, regular assessments and surveys to evaluate employee performance, identify training needs and determine specific skills gaps and learning priorities.
- Work closely with department managers to align training initiatives with department-specific goals and objectives.
- Work with the HR Manager to develop and update the regional training calendar to meet organizational and departmental objectives.
Learning & Development Resources:
- Provide on-the-ground support for learners during training sessions, answering questions, providing feedback, and ensuring the training environment is conducive to learning.
- Implement, manage, and monitor a regional Learning Management System (LMS) to ensure accurate tracking of employee training progress, completions, certifications, and to deliver virtual learning modules.
- Coordinate logistics for training events, including room bookings, equipment setup, participant registrations, preparation of training materials, and training evaluations.
Compliance & Reporting:
- Ensure all training programs meet company policies, industry regulations, and compliance standards.
- Track and report on the effectiveness of training programs using key performance indicators (KPIs) such as retention rates, performance improvements, and employee feedback.
- Maintain accurate records of training activities, participant progress, and completion rates.
- Report on regional training activities, completion rates, and feedback to the Regional Quality Manager and other stakeholders.
Evaluation & Continuous Improvement:
- Perform post-training evaluations and audits to measure the effectiveness of training programs and identify areas for improvement and recommendations for program enhancements.
- Compile feedback from participants and trainers to assess learning outcomes and suggest improvements.
- Maintain records of training activities and results to provide insights into employee development progress.
- Stay up-to-date with industry best practices, training technologies, and emerging trends to continuously improve the training function.
- Promote a culture of continuous learning by encouraging feedback and facilitating knowledge-sharing across the business.
Budget Management:
- Manage the regional training budget, ensuring cost-effective delivery of training programs without compromising quality.
- Source and manage external training vendors and resources as needed.
What you should bring to the team
Education
- Bachelor's degree Engineering, Business Administration, or related field, with specific focus in Learning and Development, Training or a related field. Relevant professional certifications (e.g., CTP) is a plus.
- QMS Knowledge (ISO 9001).
Experience
- 5+ years of experience in Learning and Development, with at least 2 years leading training activities across multiple product lines and countries.
- Strong knowledge of instructional design principles, adult learning theories, and training technologies (e.g., LMS, eLearning platforms) with experience creating and deploying cost-effective virtual learning modules via a LMS.
- Continuous improvement methodologies certifications such as Lean, Six Sigma, Quality Improvement, Change Acceleration, etc.
- Prior experience in O&G or an industrial services business is an asset.
- Proven track record of designing, implementing, and managing large-scale training programs across multiple locations or regions.
- Experience with both face-to-face and virtual training delivery methods.
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent organizational and time-management skills with the ability to manage multiple training initiatives simultaneously.
- Excellent leadership and team management skills with the ability to motivate and mentor at all levels.
- Strong communication and interpersonal skills, with the ability to engage and influence employees at all levels.
- Analytical mindset with the ability to assess training effectiveness and business impact.
- Ability to travel within the region as required.
Considered Assets:
- Budget management experience and ability to optimize training resources.
- Above average skills in Microsoft Office Suite and other productivity tools; advanced experience with LMS and eLearning software is a plus.
We are proud to offer our Employees:
- A technical, professional, and challenging work environment.
- Competitive wages and a bonus system based on company & individual performance.
- Engaging company culture that encourages teamwork and rewards both team and individual achievements.
- Extended Healthcare benefits coverage (including dental & vision), life and AD&D insurance, flexible work hours and paid time off.
- Annual Bonus Program.
- RRSP Match.
We are committed to fostering an inclusive and accessible recruitment process for all applicants. Accommodations are available upon request at any stage of the hiring process to ensure equal opportunity and full participation for candidates with diverse needs. As an inclusive employer, we value and celebrate the unique contributions of individuals from all backgrounds, and we strive to create a workplace where everyone feels welcomed, respected, and supported.
Regional Training Specialist
Posted 3 days ago
Job Viewed
Job Description
Regional Training Specialist
Intero Integrity Services is the world’s only inspection and industrial services specialist to combine innovative technologies, critical insights, state of the art equipment and advanced data management with a streamlined project approach. We are an agile company with a sizable backing and an enhanced management team dedicated to redefining asset performance. Intero is dedicated to significantly increasing the lifetime and performance of industrial assets and installations. By combining our extensive range of inspection and industrial solutions, we have the ability to create unique packages and turnkey solutions, adding value in keeping industrial assets safe and efficient. To learn more about Intero, please visit our website.
Due to our rapid growth, Intero Integrity Services, is adding a newly created position for a Regional Training Specialist in our Toronto location.
Reporting Relationship
This position reports to the Quality & Optimization Manager – North America, and regularly interfaces with cross-functional teams, including field inspection technicians, engineers, operations, maintenance, production, project management and sales.
Position Summary
The Regional Training Specialist is a dynamic and results-oriented individual who oversees the development, implementation, delivery and management of training programs across Intero’s Americas Region, responsible for ensuring that employees receive timely & effective training that aligns with their specific function or role, fosters career growth and enhances overall organizational performance.
This role involves coordinating with local and regional leaders, ensuring that all training activities are compliant, engaging, and that employees within the region are equipped with the knowledge, skills, and resources needed to succeed in their roles. The role requires training coordination, conducting needs assessments and gap analysis, facilitating sessions, and evaluating program effectiveness. The Regional Training Specialist will collaborate across the regional teams to ensure a seamless learning experience.
Responsibilities
Training Strategy & Planning:
- Develop and implement region-specific training programs aligned with corporate goals, position requirements, and local business needs.
- Collaborate with leadership and HR teams to identify skill gaps, training needs, and growth opportunities within the region.
- Create annual training plans and set measurable goals for the region to ensure ongoing employee development and monitor quarterly progress towards goal achievement.
- Create and modify training materials (both virtual and hardcopy) and job aids, to ensure they are up-to-date, relevant, and engaging.
Program Delivery & Execution:
- Deliver training programs (in-person, virtual, and/or hybrid) for employees, ensuring high-quality, engaging, and effective content.
- Facilitate both classroom and e-learning sessions on topics such as product knowledge, soft skills, quality & compliance, customer service, leadership, and other role-specific content.
- Utilize blended learning techniques (e.g., e-learning, instructor-led training, on-the-job training, role modeling, after session mentoring, etc.) to cater to diverse learning styles to ensure learning retention.
Training Needs & Gap Analysis:
- Analyze business performance metrics to determine where training interventions are most needed.
- Conduct training needs analyses, regular assessments and surveys to evaluate employee performance, identify training needs and determine specific skills gaps and learning priorities.
- Work closely with department managers to align training initiatives with department-specific goals and objectives.
- Work with the HR Manager to develop and update the regional training calendar to meet organizational and departmental objectives.
Learning & Development Resources:
- Provide on-the-ground support for learners during training sessions, answering questions, providing feedback, and ensuring the training environment is conducive to learning.
- Implement, manage, and monitor a regional Learning Management System (LMS) to ensure accurate tracking of employee training progress, completions, certifications, and to deliver virtual learning modules.
- Coordinate logistics for training events, including room bookings, equipment setup, participant registrations, preparation of training materials, and training evaluations.
Compliance & Reporting:
- Ensure all training programs meet company policies, industry regulations, and compliance standards.
- Track and report on the effectiveness of training programs using key performance indicators (KPIs) such as retention rates, performance improvements, and employee feedback.
- Maintain accurate records of training activities, participant progress, and completion rates.
- Report on regional training activities, completion rates, and feedback to the Regional Quality Manager and other stakeholders.
Evaluation & Continuous Improvement:
- Perform post-training evaluations and audits to measure the effectiveness of training programs and identify areas for improvement and recommendations for program enhancements.
- Compile feedback from participants and trainers to assess learning outcomes and suggest improvements.
- Maintain records of training activities and results to provide insights into employee development progress.
- Stay up-to-date with industry best practices, training technologies, and emerging trends to continuously improve the training function.
- Promote a culture of continuous learning by encouraging feedback and facilitating knowledge-sharing across the business.
Budget Management:
- Manage the regional training budget, ensuring cost-effective delivery of training programs without compromising quality.
- Source and manage external training vendors and resources as needed.
What you should bring to the team
Education
- Bachelor's degree Engineering, Business Administration, or related field, with specific focus in Learning and Development, Training or a related field. Relevant professional certifications (e.g., CTP) is a plus.
- QMS Knowledge (ISO 9001).
Experience
- 5+ years of experience in Learning and Development, with at least 2 years leading training activities across multiple product lines and countries.
- Strong knowledge of instructional design principles, adult learning theories, and training technologies (e.g., LMS, eLearning platforms) with experience creating and deploying cost-effective virtual learning modules via a LMS.
- Continuous improvement methodologies certifications such as Lean, Six Sigma, Quality Improvement, Change Acceleration, etc.
- Prior experience in O&G or an industrial services business is an asset.
- Proven track record of designing, implementing, and managing large-scale training programs across multiple locations or regions.
- Experience with both face-to-face and virtual training delivery methods.
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent organizational and time-management skills with the ability to manage multiple training initiatives simultaneously.
- Excellent leadership and team management skills with the ability to motivate and mentor at all levels.
- Strong communication and interpersonal skills, with the ability to engage and influence employees at all levels.
- Analytical mindset with the ability to assess training effectiveness and business impact.
- Ability to travel within the region as required.
Considered Assets:
- Budget management experience and ability to optimize training resources.
- Above average skills in Microsoft Office Suite and other productivity tools; advanced experience with LMS and eLearning software is a plus.
We are proud to offer our Employees:
- A technical, professional, and challenging work environment.
- Competitive wages and a bonus system based on company & individual performance.
- Engaging company culture that encourages teamwork and rewards both team and individual achievements.
- Extended Healthcare benefits coverage (including dental & vision), life and AD&D insurance, flexible work hours and paid time off.
- Annual Bonus Program.
- RRSP Match.
We are committed to fostering an inclusive and accessible recruitment process for all applicants. Accommodations are available upon request at any stage of the hiring process to ensure equal opportunity and full participation for candidates with diverse needs. As an inclusive employer, we value and celebrate the unique contributions of individuals from all backgrounds, and we strive to create a workplace where everyone feels welcomed, respected, and supported.
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