9 United Way jobs in Canada
Social services worker
Posted 18 days ago
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Job Description
English
Education- or equivalent experience
Work must be completed at the physical location. There is no option to work remotely.
Work site environment Work setting Responsibilities Tasks Credentials Certificates, licences, memberships, and courses Experience and specialization Target audience Computer and technology knowledge Area of work experience Additional information Work conditions and physical capabilities Personal suitability Benefits Health benefits Other benefitsSocial Services Opportunities
Posted today
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Job Description
Job Description
SOCIAL SERIVCES OPPORTUNITES
The Pod Group (PG) is a creative consulting firm dedicated to serving the unique needs of community and not-for-profit organizations. At our core, we prioritize the integration of equity, diversity, inclusion and belonging in all aspects of our work as we believe a culture of inclusivity and engagement is vital for the success of all organizations.
We support the recruitment efforts of social services and community based organizations across Ontario in various sectors including Violence Against Women, Mental Health, Homelessness, Newcomer Services, Social Justice, Housing and Property Management, and Addictions. We recruit for all levels of opportunities from front-line to C-Suite.
If you are looking for your next opportunity in the Social Services Sector, please feel free to submit your resume and let us know about your career aspirations! Always happy to connect!
-The Pod Group Team
Volunteer co-ordinator, social services
Posted 8 days ago
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Job Description
English
Education Experience On siteWork must be completed at the physical location. There is no option to work remotely.
Work site environment Work setting Responsibilities Tasks Supervision Experience and specialization Target audience Computer and technology knowledge Area of work experience Additional information Security and safety Transportation/travel information Work conditions and physical capabilities Weight handling Personal suitability Benefits Other benefitsGeneral Manager, Emergency and Social Services
Posted 10 days ago
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Job Description
The Corporation of Norfolk County is a single-tier municipality of 70,000 located on the North Shore of Lake Erie in Southwestern Ontario. Norfolk County offers abundant recreational and lifestyle opportunities.
Rural by nature, prosperous by design, Norfolk County is located one hour south of Toronto. It offers picturesque small-town rural living within easy reach of major urban centres including Hamilton, London, Kitchener-Waterloo, and Brantford. With wonderfully varied tourist attractions, a bountiful and proven agricultural tradition, and spectacular recreational activities, the exceptional quality of community and family life simply can’t be beaten!
With a combined operational and capital budget of approximately $300M and more than 700 permanent staff, the County is committed to meeting the needs of its residents and business community by delivering efficient and effective services.
Inspire the Future
As the ideal candidate and our new General Manager, Emergency and Social Services you are known as an inspiring and empowering leader who is genuinely committed to our mandate in the context of an evolving Emergency (EMS and Fire), Social Services and Housing and Long-Term Care landscape. As the successful candidate you will have a strategic mindset, coupled with the ability to optimize approach, and skillfully deliver a range of community services in a constantly changing environment.
Reporting to the Chief Administrative Officer, the General Manager, Emergency and Social Services position is accountable for over 300 staff and the overall management, financial and fiscal responsibility for forward thinking strategies and effective management and operation of Emergency Services Division which includes Paramedic Services and Fire Services, Social Services which includes Ontario Works, Children Services and Housing, and our Long Term Care Home, Norview Lodge.
Our workplace culture is founded upon our strategic priorities that are centred around building a solid foundation for the future, focusing on service delivery, quality, creating an optimal place for our staff, system partners and most importantly fostering a vibrant, healthy community. As our General Manager you will embrace this culture and continue to guide and inspire a dedicated team.
Ideal qualifications
A University degree, in Social Sciences, Social Work, Psychology, Health Sciences or other relevant discipline with a preference for a related Master’s designation as well. Seasoned senior executive leader with extensive experience leading large and complex operations in Emergency Services, Long Term Care or the Social Services field. Superior strategic and operational management expertise to lead, motivate and inspire teams to achieve operational, policy and program goals and unite around a shared vision. Experience employing interest-based approaches to achieve successful outcomes with internal and external partners. Demonstrated success in developing relationships and communicating with municipal, provincial and federal governments, industry associations, other partners as well as staff and community members that we serve.
Key Benefits of working at Norfolk County
A flexible virtual work policy, state-of-the-art office environment, low-cost of housing, access to healthcare, education, recreation, and cultural activities in a vibrant rural setting with nearby waterfront amenities.
How to Apply
To explore this opportunity please apply via email by October 12, 2025 or sooner to quoting project NC-ESS . Should you wish to speak to our Executive Recruiter or to receive a detailed position description please contact Amy Oliveira at x4, or Jon Stungevicius at x1, .
All applications will be held in strict confidence. We thank all applicants, however, only those selected for an interview will be contacted. Personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act and will be used for employment assessment purposes only.
Social Services Coordinator Long Term Care Full Time
Posted today
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Job Description
Job Description
“How do you bring kindness to others every day?”
Join us in our journey of kindness – our Kind era – where compassion is our language, and
kindness is our legacy. We are committed to nurturing a culture of kindness that flourishes
within our team. Our valued team members are the heart of our mission and their well-being
directly impacts the lives of those in our care.
The Social Worker/ Social Services Coordinator reports to the Executive Director and is
expected to provide orientation, informal education, support, and counseling to residents,
families, and friends to promote a sense of comfort and well-being, as well as overall
empowerment among individuals.
Responsibilities:
● Develop, implement and evaluate Social Service Programs
● Provide support to department managers in team member intervention when needed.
● Facilitate support groups for families and/or residents.
● Bereavement counseling for residents/families/team members as needed.
● Display an awareness, and evidence on a daily basis, of why feelings matter most to
individuals.
● Coordinate Family Council meetings
● Act as the Home Resident Placement Coordinator in absence of the Admissions
Coordinator
● Participate in tours of the Home with potential applicants and/or their representative.
● Maintain a wait list in conjunction with CCAC.
● Maintain communication with placement agencies, applicants/representatives, to ensure
exchange of information to ensure occupancy remains above LHIN specific occupancy
target.
● Outreach services by maintaining contact and relationship with hospital social workers
and discharge planners, community agencies, physician offices, social workers in
nursing homes and retirement homes in an area or region and any other agency that
would be a source of referral for new residents.
● Required to understand the nature and meaning of quality indicators
● Participates in the improvement of the indicators and achieves satisfactory results.
● Monthly review and quarterly trending and analysis of resident satisfaction
questionnaires with developed and implemented action plans. Semi-annual analysis with
action plan to Executive Director
● Any and all other tasks as assigned
Social Worker/ Social Services Coordinator Hiring Package 2
Qualifications:
The qualifications needed to join our family are as follows:
● Diploma in social services, gerontology, or a degree in Social Work.
● Registered under the Social Work and Social Services Work Act and holds a current
general certificate of registration.
● Or must have held a Social Services Coordinator or Social Services Worker position at a
different LTCH without meeting the updated qualifications set out in the Regulation, on
the condition that the person has had (3) years full-time experience in the position during
the (5) years immediately after being hired at the different LTCH or the equivalent parttime experience in the position during the (7) years immediately after being hired at the
different LTCH.
● Previous experience in a geriatric social related field is an asset.
● Well developed interpersonal skills and demonstrated ability to interact efficiently and
courteously with residents, public, employees, and volunteers.
● Excellent written and verbal communication skills.
● Ability to make the most of the time you have to provide positive social interactions.
● Good organizational skills.
● Knowledge of RAI-MDS – AIS certified, if not must be completed successfully within one
(1) year of being hired.
● Second language is an asset.
● Demonstrate the professional practice values of the social worker: respect for the dignity
of every individual; belief in the ability of every individual to evolve and develop;
recognition of the necessity to perceive and understand the individual as an element of
interdependent systems which may be subject to change; respect for the rights of
individuals, groups and communities; respect for the principles of individual autonomy
and self-determination; recognition of the right of any endangered individual to receive
assistance and protection when needed.
● Ability to listen and respect others points of view even if you disagree.
● Must have a clear vulnerable sector screen, no older than 6 months, TB test results less
than 6 months old, must be able to provide three supervisory reference
What do we offer you?
● Competitive wages
● Employee perks
● Support for personal and professional growth
● Employee benefits (only included if specific to the role)
● Employee and Family Assistance Program (only included if specific to the role)
● Matching RRSP contribution (only included if specific to the role)
● Medication training provided (only included if specific to the role)
We appreciate all applicants' interest, only those selected for further consideration will be
contacted.
We are committed to inclusion, diversity, and equity in the workplace, and we welcome applications from all persons. Our
organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary
review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have
any accessibility needs, and the organization will work with the employee to address them.
Psychotherapist/Social Worker - Counselling Services Team -PFT
Posted today
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Job Description
Job Description
Position Title: Therapist/Counsellor – Counselling Services Team
Job Posting Deadline for Internal Candidates: September 12, 2025, at 5:00pm
Employment Status: Full-Time Permanent
Position Status: This is a Bargaining Unit position. All terms and conditions of the collective bargaining agreement apply.
Hours of Work/Schedule: Monday to Friday, 35 Hours per week (includes one evening shift per week)
Position Reports To: Manager, Integrated Care and Experience
Salary Range: Annualized salary range $66,471 - $75,517, commensurate on skills and experience, plus participation in HOOPP.
Primary Work Location: Oshawa & Pickering, ON (required to work at any of DCHC’s locations as required)
Organization
Durham Community Health Centre (DCHC) is a registered, charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education to Durham community members who face multiple barriers to their health and well-being.
DCHC also provides equity-based programs and services that focus on priority populations such as Indigenous, Black, the 2SLGBTQI Community, Newcomers to Canada, Seniors, and Unattached patients (i.e., those without a family doctor), to name a few. DCHC ensures Durham community members receive not only sick care, but preventive care as well.
At DCHC, we are a team-based interprofessional group of staff including physicians, nurse practitioners, nurses, counselors, dietitians, outreach workers, medical secretaries, and other administrative staff. We always place every client at the centre of our approach to care, based on their needs. We address these needs through integrated clinical and wellness care and health education.
It's an exciting time to be joining DCHC, while we are embarking on an energizing path with a focus on making our biggest impact yet on local health care by diversifying, expanding, and leveraging our Strategic Plan, Theory of Change, Brand, Client Stories and Resources.
DCHC’s 2023 – 2026 Strategic Goals
- Drive Program and Service Integration and Client Experience Across All that DCHC Does
- Evolve Program Offerings to Improve Health Equity and Meet the Needs of DCHC’s Priority Populations
- Establish DCHC as a System Advocate and Champion for Equity
- Enhance DCHC’s Brand and Awareness Across Durham Region
- Become an Employer of Choice with a Focus on Recruitment, Retention, and Development
Position Overview
Working as a member of the Counselling Services Team, the Therapist provides psychotherapy/mental health counselling services to individuals across the lifespan who are experiencing mental and emotional health disorders, relationship issues and life challenges, including members of the 2SLGBTQI with particular attention to areas of gender identity. The Therapist will be an effective, collaborative member in DCHC’s interprofessional care structure, working together with internal team members as well as in partnership with service providers and professionals within the community and region. The Therapist will demonstrate leadership skills to champion and support goals aligned with DCHC’s Strategy, Vision, Mission and Values.
Key Responsibilities
•Provide client-centered, evidence-informed psychotherapy/counselling services that address the psychosocial needs of clients in a non-judgmental manner.
•Operate within scope of practice as defined by the respective regulatory colleges.
•Conduct biopsychosocial assessments and ensure that treatment/counselling plans are developed collaboratively with the client and other members of the IPC team.
•Support and promote the implementation, monitoring and evaluation of evidence-based psychotherapy/counselling protocols and standards of best-practice.
•Facilitate therapeutic group sessions, providing structured support and guidance to participants in a safe and empathetic environment.
•Actively collaborate and seek/provide consultation within an inter-professional model of care, which can include Social Workers, Psychotherapists, Physicians, Nurse Practitioners, Registered Nurses, Medical Secretaries, and external health service providers, in the client’s circle-of-care
•Participate in clinical case conferences and perform case management functions as required.
•Collaborate with members of DCHC’s Integrated Care & Experience (ICE) Team as required.
•Actively lead, participate and/or partner on internal and external projects or committees as assigned. This could include participation in various operational initiatives and activities designed to improve team effectiveness and overall workplace success.
•Participate in chart reviews, peer review processes, development and implementation of Quality Improvement Plans (QIP), Professional Development activities as required by the respective colleges, and accreditation activities with Canadian Centre for Accreditation (CCA).
•Complete timely and accurate medical records of client encounters, documentation and third-party correspondence using DCHC‘s Electronic Medical Record (EMR) system: PS Suite.
•Flexibility to work a flexible schedule with at least one evening per week and at any of DCHC's locations to delivery patient centered services, as required.
Qualifications
•Master of Social Work (M.S.W.) degree with a clinical speciality an asset (e.g., mental health/addictions); or Master of Arts (M.A.) in Clinical and Counselling Psychology or other equivalent Master’s degree.
•Completion of a Master's degree - Social work or Counselling Psychology. Registration with College of Social Workers and Social Service Workers.
•Member in good standing with Ontario College of Social Workers and Social Service Workers (OCSWSSW) -or- the College of Registered Psychotherapists of Ontario (CRPO).
•Evidence of either degree-curriculum, or post-graduate education in the theory and use of evidence-informed therapeutic counselling interventions (e.g., Cognitive Behavioral Therapy (CBT) (an asset), Dialectical Behavioral Therapy (DBT), Interpersonal Psychotherapy (IPT) etc.).
•One year providing counseling/therapy and assessments.
Evidence of experience and training in providing psychotherapy or mental health counselling to individuals within the 2SLGBTQI community including those experiencing issues related to gender identity.
•Demonstrated competence in completing biopsychosocial assessments, preparing treatment/counselling plans, delivering above interventions, documenting, and communicating with partners in client circle-of-care.
•Skilled in assessing community needs to support the development and implementation of therapeutic group sessions.
•Experienced in facilitating therapeutic group sessions, addressing a wide range of topics and client needs.
•Demonstrated ability to manage a caseload, determine priorities, meet deadlines, work independently and as an effective member within an inter-professional team.
•Demonstrated knowledge about the effect of social determinants of health, and how related policies, legislation, and programs may affect marginalized communities.
•Working knowledge of social support systems and applicable legal frameworks (e.g. Ontario health and benefits systems, housing systems, employment law.
•Experience working in a multi-disciplinary team and collaborating with team on the care of clients.
•Experience and knowledge of the health and social support system as it relates to the needs of the 2SLGBTQI community, ideally gained in a primary care or community care setting.
•Membership in CPATH and/or WPATH an asset.
•Demonstrated understanding of anti-racist, decolonizing, and anti-oppressive understandings of the 2SLGBTQI communities in Ontario, and how the intersection of health and social issues faced by these communities and in particular transgender communities in Durham Region are incorporated in practice.
•Access to a car and valid driver’s license required.
•Familiar with Electronic Medical Records (EMR) systems (e.g., PS Suite) and computer skills in use of Microsoft Office.
•Ability to support and provide input into the program evaluation process to align and determine priorities.
Full vaccination against COVID-19 is mandatory for this position (DCHC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).
Application Process:
1. If you are interested in being considered for this position, please submit a cover letter and resume outlining your qualifications and expectations by email to This position will remain posted until filled.
2. While we thank all applicants for their interest in applying, only those qualified and considered for an interview will be contacted. All applicant submissions will be kept on file for six months, for future consideration.
3. All applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume. As an applicant, it is your responsibility to ensure that you check your email regularly.
4. All positions are subject to the successful completion of the following pre-employment conditions for all external hires: Reference Checks; and Criminal Background checks (including Vulnerable Sector Screening).
5. Please be advised that AI Technology is used during the screening process of applications. All final hiring decisions are made by our recruitment team
Durham Community Health Centre is committed to complying with all applicable standards as set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation. Accessibility: If you have accessibility needs and require alternate formats or other accommodations, please contact Human Resources at , or by email to Durham Community Health Centre, and staff are dedicated to creating an inclusive environment that welcomes diversity.
Psychotherapist/Social Worker - Counselling Services Team -PFT
Posted today
Job Viewed
Job Description
Job Description
Position Title: Therapist/Counsellor – Counselling Services Team
Job Posting Deadline for Internal Candidates: September 12, 2025, at 5:00pm
Employment Status: Full-Time Permanent
Position Status: This is a Bargaining Unit position. All terms and conditions of the collective bargaining agreement apply.
Hours of Work/Schedule: Monday to Friday, 35 Hours per week (includes one evening shift per week)
Position Reports To: Manager, Integrated Care and Experience
Salary Range: Annualized salary range $66,471 - $75,517, commensurate on skills and experience, plus participation in HOOPP.
Primary Work Location: Oshawa & Pickering, ON (required to work at any of DCHC’s locations as required)
Organization
Durham Community Health Centre (DCHC) is a registered, charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education to Durham community members who face multiple barriers to their health and well-being.
DCHC also provides equity-based programs and services that focus on priority populations such as Indigenous, Black, the 2SLGBTQI Community, Newcomers to Canada, Seniors, and Unattached patients (i.e., those without a family doctor), to name a few. DCHC ensures Durham community members receive not only sick care, but preventive care as well.
At DCHC, we are a team-based interprofessional group of staff including physicians, nurse practitioners, nurses, counselors, dietitians, outreach workers, medical secretaries, and other administrative staff. We always place every client at the centre of our approach to care, based on their needs. We address these needs through integrated clinical and wellness care and health education.
It's an exciting time to be joining DCHC, while we are embarking on an energizing path with a focus on making our biggest impact yet on local health care by diversifying, expanding, and leveraging our Strategic Plan, Theory of Change, Brand, Client Stories and Resources.
DCHC’s 2023 – 2026 Strategic Goals
- Drive Program and Service Integration and Client Experience Across All that DCHC Does
- Evolve Program Offerings to Improve Health Equity and Meet the Needs of DCHC’s Priority Populations
- Establish DCHC as a System Advocate and Champion for Equity
- Enhance DCHC’s Brand and Awareness Across Durham Region
- Become an Employer of Choice with a Focus on Recruitment, Retention, and Development
Position Overview
Working as a member of the Counselling Services Team, the Therapist provides psychotherapy/mental health counselling services to individuals across the lifespan who are experiencing mental and emotional health disorders, relationship issues and life challenges, including members of the 2SLGBTQI with particular attention to areas of gender identity. The Therapist will be an effective, collaborative member in DCHC’s interprofessional care structure, working together with internal team members as well as in partnership with service providers and professionals within the community and region. The Therapist will demonstrate leadership skills to champion and support goals aligned with DCHC’s Strategy, Vision, Mission and Values.
Key Responsibilities
•Provide client-centered, evidence-informed psychotherapy/counselling services that address the psychosocial needs of clients in a non-judgmental manner.
•Operate within scope of practice as defined by the respective regulatory colleges.
•Conduct biopsychosocial assessments and ensure that treatment/counselling plans are developed collaboratively with the client and other members of the IPC team.
•Support and promote the implementation, monitoring and evaluation of evidence-based psychotherapy/counselling protocols and standards of best-practice.
•Facilitate therapeutic group sessions, providing structured support and guidance to participants in a safe and empathetic environment.
•Actively collaborate and seek/provide consultation within an inter-professional model of care, which can include Social Workers, Psychotherapists, Physicians, Nurse Practitioners, Registered Nurses, Medical Secretaries, and external health service providers, in the client’s circle-of-care
•Participate in clinical case conferences and perform case management functions as required.
•Collaborate with members of DCHC’s Integrated Care & Experience (ICE) Team as required.
•Actively lead, participate and/or partner on internal and external projects or committees as assigned. This could include participation in various operational initiatives and activities designed to improve team effectiveness and overall workplace success.
•Participate in chart reviews, peer review processes, development and implementation of Quality Improvement Plans (QIP), Professional Development activities as required by the respective colleges, and accreditation activities with Canadian Centre for Accreditation (CCA).
•Complete timely and accurate medical records of client encounters, documentation and third-party correspondence using DCHC‘s Electronic Medical Record (EMR) system: PS Suite.
•Flexibility to work a flexible schedule with at least one evening per week and at any of DCHC's locations to delivery patient centered services, as required.
Qualifications
•Master of Social Work (M.S.W.) degree with a clinical speciality an asset (e.g., mental health/addictions); or Master of Arts (M.A.) in Clinical and Counselling Psychology or other equivalent Master’s degree.
•Completion of a Master's degree - Social work or Counselling Psychology. Registration with College of Social Workers and Social Service Workers.
•Member in good standing with Ontario College of Social Workers and Social Service Workers (OCSWSSW) -or- the College of Registered Psychotherapists of Ontario (CRPO).
•Evidence of either degree-curriculum, or post-graduate education in the theory and use of evidence-informed therapeutic counselling interventions (e.g., Cognitive Behavioral Therapy (CBT) (an asset), Dialectical Behavioral Therapy (DBT), Interpersonal Psychotherapy (IPT) etc.).
•One year providing counseling/therapy and assessments.
Evidence of experience and training in providing psychotherapy or mental health counselling to individuals within the 2SLGBTQI community including those experiencing issues related to gender identity.
•Demonstrated competence in completing biopsychosocial assessments, preparing treatment/counselling plans, delivering above interventions, documenting, and communicating with partners in client circle-of-care.
•Skilled in assessing community needs to support the development and implementation of therapeutic group sessions.
•Experienced in facilitating therapeutic group sessions, addressing a wide range of topics and client needs.
•Demonstrated ability to manage a caseload, determine priorities, meet deadlines, work independently and as an effective member within an inter-professional team.
•Demonstrated knowledge about the effect of social determinants of health, and how related policies, legislation, and programs may affect marginalized communities.
•Working knowledge of social support systems and applicable legal frameworks (e.g. Ontario health and benefits systems, housing systems, employment law.
•Experience working in a multi-disciplinary team and collaborating with team on the care of clients.
•Experience and knowledge of the health and social support system as it relates to the needs of the 2SLGBTQI community, ideally gained in a primary care or community care setting.
•Membership in CPATH and/or WPATH an asset.
•Demonstrated understanding of anti-racist, decolonizing, and anti-oppressive understandings of the 2SLGBTQI communities in Ontario, and how the intersection of health and social issues faced by these communities and in particular transgender communities in Durham Region are incorporated in practice.
•Access to a car and valid driver’s license required.
•Familiar with Electronic Medical Records (EMR) systems (e.g., PS Suite) and computer skills in use of Microsoft Office.
•Ability to support and provide input into the program evaluation process to align and determine priorities.
Full vaccination against COVID-19 is mandatory for this position (DCHC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).
Application Process:
1. If you are interested in being considered for this position, please submit a cover letter and resume outlining your qualifications and expectations by email to This position will remain posted until filled.
2. While we thank all applicants for their interest in applying, only those qualified and considered for an interview will be contacted. All applicant submissions will be kept on file for six months, for future consideration.
3. All applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume. As an applicant, it is your responsibility to ensure that you check your email regularly.
4. All positions are subject to the successful completion of the following pre-employment conditions for all external hires: Reference Checks; and Criminal Background checks (including Vulnerable Sector Screening).
5. Please be advised that AI Technology is used during the screening process of applications. All final hiring decisions are made by our recruitment team
Durham Community Health Centre is committed to complying with all applicable standards as set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation. Accessibility: If you have accessibility needs and require alternate formats or other accommodations, please contact Human Resources at , or by email to Durham Community Health Centre, and staff are dedicated to creating an inclusive environment that welcomes diversity.
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CEO (chief executive officer) - health, education, social and community services and membership o...
Posted 16 days ago
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Job Description
English
Education Experience HybridWork must be completed both in person and remotely.
Work setting Budgetary responsibility Responsibilities Tasks Supervision Experience and specialization Computer and technology knowledge Additional information Security and safety Transportation/travel information Work conditions and physical capabilities Personal suitability Benefits Health benefits Financial benefits Other benefits Employment groupsThis employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for Indigenous people
- Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
- Facilitates access to Elders who can offer support and guidance to Indigenous workers
Membership in a group is not a job requirement. All interested applicants are strongly encouraged to apply.
This employer is committed to providing all job applicants with equal employment opportunities, and promoting inclusion. If you self-identify as a member of any employment group, you are encouraged to indicate it in your application.
Customer Service & Community Relations Coordinator
Posted today
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Job Description
Job Description
Job Title: Customer Service and Community Relations Coordinator
Location: Titan Performance Training Centre – 1260 King Street, Smithers BC
Job Type: Full-time or Part-time
About Us:
Titan Performance is a dynamic company dedicated to providing world class coaching, programming, education, and mentorship to anyone looking to enhance their physical, mental, and overall health performance. Building relationships rooted in trust to help clients reach their goals is paramount and we aim to create an environment that helps clients feel safe, supported and in control of their health, fitness, and performance.
We're seeking someone outgoing, charismatic, and ambitious to grown and learn to join our team as our “Customer Service and Community Relations Coordinator” and help us deliver exceptional experiences for our customers and community.
Job Summary:
We're looking for a health and fitness dedicated, customer-focused, community-driven professional to lead our customer service and community relations efforts. As the Customer Service and Community Relations Coordinator, you'll be responsible for developing and implementing strategies to enhance customer satisfaction, build strong community relationships, run internal and external events, deliver media campaigns, and drive business growth.
Key Responsibilities:
Customer Service & Daily Operations
- Answering Phone and General email lines
- Manage payments, bookings, and new client onboarding
- Facility cleaning & organizing
- Managing bank deposits, business mail, and cleaning/maintenance supplies
- Identify opportunities to execute customer service strategies to ensure exceptional customer experiences
- Collaborate with and support coaches to resolve customer challenges and improve overall customer satisfaction
Community Relations Coordinator:
- Foster strong relationships with customers, community partners, and stakeholders
- Develop and execute community outreach programs to promote our brand and build partnerships
- Represent Titan Performance at community events, meetings, and other external forums
- Collect and develop marketing and advertising media for social media, posters, and other advertising channels
Requirements:
- No customer service experience required, but will be considered regarding pay and job scope
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work collaboratively with internal teams and external stakeholders
- Experience with excel, word, adobe, google drive is valuable
- Holding a Canadian recognized training certification is a bonus and will open door to coaching opportunities and increased earning potential***
What We Offer:
- Competitive pay – $18 - $23/hr (Subject to experience and training needed)
- 20-40 hours/week - Full or Part time available depending on candidate(s)
- Opportunity to work with a dynamic and growing company with incredible professionals
- Collaborative and supportive team environment
- Professional development opportunities
- Unlimited gym use & class access (Available to spouse or common law)
- Community partner perks (Event passes, gift cards, discounted access)
How to Apply:
If you're passionate about fitness, health, delivering exceptional customer experiences, and building strong community relationships, we'd love to hear from you! Please submit your resume and cover letter to or online application portal.