108 Urgent Content jobs in Canada

Job Description

Description

PURPOSE:

This position supports the vision and mission of World Renew and the Marketing Communications (MarComm) Team by managing marketing communications projects from ideation to distribution.  Researches, writes and edits  compelling content that furthers the engagement of new and existing World Renew audiences. 

Please note: This position will be based in the Burlington-Canada office. However, due to the current COVID-19 restrictions in place, it will be temporarily remote at least through the end of the year. 
-Great benefits: medical, dental, vision, continuing education and paid holidays 

Essential Duties and Responsibilities:

1. Collects stories from ministry teams each quarter.  Edits content and makes recommendations to MarComm Team on which stories to use for key marketing campaigns.
2. Liaises with World Renew’s International Disaster Response (IDR) and domestic Disaster Response Services Teams.  May serve as MarComm Team lead for emergency disaster communication coordination and writing.  Leads branding and content for program fundraising, recruitment, and volunteer communications
3. Manages projects and writes annual Canadian Foodgrains Bank (CFGB) campaign and all other marketing communications for World Renew’s CFGB projects during the year.
4. Writes the semi-annual DRS volunteer newsletter.
5. Writes and edits a variety of content for communications and marketing purposes such as web stories, email strategies, social media campaigns, direct mail, brochures, newsletters, and presentations.
6. Coordinates photo and story asset gathering in the field for various projects. 
7. Assists with the implementation of strategies and tactics for acquisition and donor cultivation.
8. Performs other duties as assigned.

QUALIFICATIONS:

1. Able to respect and support the mission, vision and values of the CRCNA and World Renew 
2. A love of language with demonstrated advanced writing skills and a thorough knowledge of the English language, correct grammar, punctuation, spelling, and general Business English
3. Demonstrated organizational skills with attention to detail and ability to meet multiple deadlines
4. Demonstrated project management and process mapping abilities
5. Good interpersonal communications skills with a demonstrated ability to accomplish work goals through collaboration
6. Cooperative, flexible, and adaptable team player
7. Disciplined, self-motivated work style, proactive
8. Proficient in Microsoft Office applications, Google suite of services, product management software
9. Knowledge of the Reformed faith/tradition and knowledge of the CRCNA constituency an asset
10. Demonstrated commitment to contribute to and promote a work environment that values diversity, inclusion and equity
11. Committed to working towards gender equality, equity and justice in all aspects of our programming, plans, policies and organizational structure

EDUCATION and EXPERIENCE:

1. Bachelor’s degree in communications, marketing, or related field required
2. Three years of work experience in communications or marketing field required
3. Knowledge of international disaster response and/or development an asset
4. High level of proficiency in creative, marketing, and communications writing (marketing content specialist, content writer, senior writer, fundraising writer, mass donor fundraiser)

PHYSICAL DEMANDS:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Local and cross border travel with occasional international travel is required (in the future).

WORK ENVIRONMENT:

The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Local and cross border travel with occasional international travel is required.

Application Instructions: Please upload your resume and cover letter as one .pdf or .doc/.docx file.

Job Description

Canlan Sports is the largest private-sector operator and developer of recreational sports facilities in North America. The company's success in the sports and recreation industry is attributed to a focus on innovative programming, service excellence, world-class facilities, and an understanding of our customer needs and our commitment to delivering industry-leading participant experiences.

Reporting to the Manager of Content Marketing, the Content Specialist is the creative force behind Canlan Sports’ digital storytelling. This role is responsible for researching, creating, and deploying compelling content across social media and digital platforms to inspire and engage our diverse hockey and sports communities.

This person is fluent in internet culture, passionate about hockey, and thrives in a fast-paced, detail-driven environment. They are comfortable behind or in front of the camera, confident using editing tools, and passionate about crafting content that resonates.

Key Responsibilities

Content Creation & Execution:

• Develop creative, high-quality content across video, photo, and written formats to support campaigns, programming, and brand storytelling.

• Edit videos for social media using tools such as Adobe Premiere Pro, After Effects, CapCut, or similar.

• Write engaging copy for social posts, email campaigns, and digital assets with a consistent tone of voice.

Social Media & Content Deployment:

• Post and schedule content across social media channels, tailoring creative and captions to suit each platform’s voice, format, and user behaviour.

• Engage with users and monitor comments/messages in real-time, ensuring our community voice is active and responsive.

• Actively monitor trends, memes, viral audio, and platform feature changes to keep content timely and relevant.

Trend Research & Content Ideation:

• Conduct ongoing trend analysis and cultural research to fuel content calendars with fresh, relevant ideas.

• Brainstorm and pitch new content formats, series, or campaign ideas aligned with marketing priorities and seasonal moments.

• Stay immersed in the world of sports, recreation, and lifestyle to authentically connect with our audience.

On-Site Content Production :

• Capture behind-the-scenes moments, live action, and in-venue storytelling through photography and videography.

• Attend programs, tournaments, and events to produce real-time content as needed.

• Coordinate with athletes, coaches, and staff for interviews or quick-turn content opportunities.

Creative Asset Management:

• Organize and maintain visual assets and working files in our Digital Asset Management (DAM) system.

• Ensure content aligns with Canlan Sports’ design guidelines, accessibility standards, and brand consistency.

• College or University Degree in Marketing, Digital Marketing, Communications, Media Relations, or a related creative field.

• Minimum of 2 years of experience in a content creation or social media-focused role in hockey, ideally within an agency, sports, and recreation organization, or a related industry.

• Advanced knowledge of video editing software (Premiere Pro, After Effects, CapCut, etc.) and design tools (Photoshop, Illustrator, Figma).
• Strong writing and storytelling skills with an understanding of tone and voice across channels.
• Passionate about social media culture, new formats, creators, and digital trends.
• Detail-oriented and organized, with the ability to juggle multiple content projects at once.
• Comfortable filming content and interacting with talent/subjects behind the camera.
• Self-starter with a collaborative spirit and passion for sports, community, and digital creativity.

If you are interested in this role and becoming part of the Canlan team, please apply online.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices

Job Description: **Le français suit** Job Title: Manger, ContentReports to: VP, Class Action Communications Job type: Full-time, PermanentLocation: Remote Class Action Advisory and Communications The Class Action Advisory and Communications team provides trauma-informed, culturally safe communications and community support programs to help Class Members understand and engage with approved Settlements, including Sixties Scoop, Federal Indian Day Schools, Indian Residential Day Scholars, First Nations Drinking Water and the First Nations Child and Family Services and Jordan’s Principle.        We don’t approach Notice as a box-ticking exercise; it’s a sacred duty and must be driven by historical awareness, cultural humility, and the primacy of human dignity.     We understand that these processes pose challenges for those impacted, including the unavoidable trauma of having to surface painful memories.     By putting Class Members at the core of our work, our aim is to infuse the settlement and claims process with humanity and empathy, providing one-on-one support and resources at every step of the process.       Our services include project management, strategic planning, notice development and implementation, marketing, paid and earned media, creative, digital and social media, issues management and media relations, outreach, in-community and virtual claims support, and measurement and evaluation. About the Role Reporting to the VP, Class Action Communications, the Manager, Content is responsible for developing and maintaining content related to the First Nations Child and Family Services and Jordan’s Principle Settlement, as well as other settlements and Castlemain initiatives as needed. The Manager, Content also supports media and social media monitoring, analysis, and reporting, proactively identifies issues and opportunities, and recommends and implements integrated solutions. This role collaborates closely with the Claims Helper communications team to develop and implement content that supports Class Members. Key ResponsibilitiesWork collaboratively with colleagues across Communications, Claims Helper Program, and organization. Create content to support communication strategies and manage issues, including content briefs, web content, QAs, key messages, fact sheets, video scripts, etc. Develop quality work products under time constraints and often without advance notice in crisis situations. Support reputational issues management with strategies and tactics to support campaigns, address misinformation and respond to current and emerging issues. Help ensure all content is accurate, uses approved language and remains consistent across platforms to support aligned messaging.Monitor news, social media and feedback from Claims Helpers to identify opportunities to expand or enhance content offerings. Support the team in developing crisis communications plans, updating the risk register and issue management framework. Keep up to date on industry trends, insights, topics, and best practices and assist in the development and implementation of social media playbooks and guides as required.   Incorporate cultural sensitivity and trauma informed approaches into all planning and execution, acknowledging and respecting the diverse traditions and values of First Nations communities.  Other duties as assigned. Qualifications & Skills Must have 5-7+ years' experience in communications, public relations, or community relations professions. A degree or diploma in communications, public relations, marketing, business communications, journalism or equivalent education and experience. Exceptional written and verbal communicator with a strong understanding of culturally appropriate and trauma-informed language. Experience developing content and executing through multi-platform approach Experience executing communication strategies and developing supporting materials, such as messaging, PowerPoints, web content, social posts, and more. Experience with media and social media monitoring and performance measurement to identify trends, issues, and opportunities. Excellent organizational and project management capabilities. Good to have Familiarity with regulated or legal environments. Intranet and website experience Experience working with First Nations leaders, governing entities, communities, and service organizations.  Ability to read, write, and speak French. Competencies Self-motivated, proactive, flexible, organized, and detail oriented. Excellent at problem-solving and critical thinking with an aptitude for identifying potential challenges and proactively suggesting solutions.  Ability to thrive under pressure and be adaptable while providing clear guidance to cross-functional teams. Understands the complexities of Indigenous communities and the long-lasting impacts of colonization with a strong personal commitment to reconciliation.  Empathetic listener and quick analytical thinker who can respond accurately to concerns of Indigenous partners and communities; able to use tact and diplomacy in sensitive situations. Capable of meeting tight deadlines and executing projects in a fast-paced, often pressured environment.  Can work both independently and as part of a team with minimal supervision.  Unique RequirementsExperience writing in line with a unique style guide. Experience with media monitoring tools, such as Meltwater. Experience with social media management software, such as Hootsuite, Meltwater Engage, or other social listening tools. Salary Range: $ 75,000 to $85,000 per annum Commitment to Equity Castlemain is committed to advancing equity, diversity, and inclusion in all its forms, a commitment that enriches our company culture, the ideas that we generate, and the quality of service that we provide our clients. We encourage applications from Indigenous communities, racialized communities, women, persons with disabilities, LGBTQ2S+ people, and people from other historically marginalized communities. Castlemain is committed to providing employment accommodation under the Human Rights Code and the Accessibility Disabilities Act provincially by providing employment accommodations. If you are a job applicant with a disability, Castlemain will make every effort to accommodate you throughout the recruitment process. Please inform us if you require any accommodation, and we will work with you to meet your needs. Join us in making an impact through meaningful and inclusive recruitment practices! Application Process Qualified candidates are invited to submit their resume and cover letter outlining their relevant experience and commitment to diversity, equity, and inclusion. We encourage applications from Indigenous candidates and individuals with lived experience working within Indigenous communities. Application Deadline: Open until filled Offre d’emploi : Gestionnaire de contenu Titre du poste : Gestionnaire de contenuPoste relevant de : Vice-présidente, Communications relatives aux recours collectifs Type d’emploi : Temps plein, permanent Lieu : À distance Équipe consultative et responsable des communications relatives aux recours collectifs L’équipe consultative et responsable des communications relatives aux recours collectifs offre des programmes de communication et de soutien communautaire tenant compte des traumatismes et culturellement sécuritaires afin d’aider les membres des groupes à comprendre les règlements approuvés et à y prendre part, notamment ceux relatifs à la rafle des années 60, aux externats indiens fédéraux, aux élèves externes des pensionnats indiens, à l’eau potable des Premières Nations et aux services à l’enfance et à la famille des Premières Nations et au principe de Jordan.       Nous ne considérons pas qu’un avis est une simple formalité administrative; il s’agit d’un devoir sacré qui doit être guidé par la conscience historique, l’humilité culturelle et la primauté de la dignité humaine.     Nous comprenons que ces processus posent des défis aux personnes touchées, notamment le traumatisme inévitable lié au fait de devoir faire resurgir des souvenirs douloureux.     En plaçant les membres des groupes au cœur de notre travail, notre objectif est d’insuffler humanité et empathie dans le processus de règlement et de réclamation, en fournissant un soutien individuel et des ressources à chaque étape du processus.      Nos services comprennent la gestion de projets, la planification stratégique, l’élaboration et la mise en œuvre des avis, le marketing, les médias payés et acquis, la création, les médias numériques et sociaux, la gestion des enjeux et les relations avec les médias, l’engagement, le soutien aux réclamations dans les communautés et en ligne, ainsi que la mesure et l’évaluation. À propos du poste Relevant de la vice-présidente, Communications relatives aux recours collectifs, la ou le gestionnaire de contenu est responsable d’élaborer et de tenir à jour le contenu concernant le règlement relatif aux services à l’enfance et à la famille des Premières Nations et au principe de Jordan, ainsi que d’autres règlements et initiatives de Castlemain, au besoin. La ou le gestionnaire de contenu est également responsable de surveiller, d’analyser et de produire des rapports sur les médias et les réseaux sociaux, de cerner de manière proactive les problèmes et les possibilités ainsi que de recommander et mettre en œuvre des solutions intégrées. Ce poste requiert une collaboration étroite avec l’équipe responsable des communications destinées aux assistants aux réclamations afin d’élaborer et de mettre en œuvre du contenu destiné à soutenir les membres des groupes. Responsabilités principalesTravailler en collaboration avec les collègues des services de communication, du programme des assistants aux réclamations et de l’organisation. Créer du contenu pour soutenir les stratégies de communication et gérer les problèmes, notamment des résumés de contenu, du contenu Web, des questions et réponses, des messages clés, des fiches d’information, des scripts vidéo, etc. Élaborer des produits de qualité dans des délais serrés et souvent sans préavis et en situation de crise. Soutenir la gestion des problèmes pouvant porter atteinte à la réputation à l’aide de stratégies et de tactiques visant à soutenir les campagnes, à lutter contre la désinformation et à répondre aux problèmes actuels et émergents. Veiller à ce que tous les contenus soient exacts, utilisent un langage approuvé et restent cohérents sur toutes les plateformes afin de s’assurer que les messages sont conformes.Surveiller l’actualité, les réseaux sociaux et les commentaires des assistants aux réclamations afin de cerner les possibilités d’élargir ou d’améliorer l’offre de contenu. Soutenir l’équipe dans le cadre de l’élaboration de plans de communication de crise et de la mise à jour du registre des risques et du cadre de gestion des problèmes. Se tenir au courant des tendances, des perspectives, des sujets et des pratiques exemplaires du secteur et contribuer à l’élaboration et à la mise en œuvre de guides et de manuels sur les réseaux sociaux, selon les besoins.  Intégrer la sensibilité culturelle et les approches tenant compte des traumatismes dans toutes les activités de planification et d’exécution, en reconnaissant et en respectant les traditions et les valeurs diverses des communautés des Premières Nations. Exécuter d’autres tâches assignées. Qualités et compétences Indispensables De cinq (5) à sept (7) ans d’expérience dans le domaine des communications, des relations publiques ou des relations communautaires. Diplôme ou certificat en communication, relations publiques, marketing, communication d’entreprise ou journalisme ou formation et expérience équivalentes. Excellentes aptitudes à communiquer oralement et par écrit, et bonne compréhension des langages adaptés à la culture et tenant compte des traumatismes. Expérience de l’élaboration de contenu et de la mise en œuvre d’une approche multi-plateforme Expérience de la mise en œuvre de stratégies de communication et de l’élaboration de documents d’accompagnement, tels que des messages, des présentations PowerPoint, du contenu Web, des publications sur les réseaux sociaux, etc. Expérience de la surveillance des médias et des réseaux sociaux et de la mesure du rendement afin de cerner les tendances, les problèmes et les possibilités. Excellentes capacités d’organisation et de gestion de projets. Atouts Connaissance des environnements réglementés ou juridiques. Expérience en matière d’intranet et de sites Web Expérience de travail avec des dirigeants des Premières Nations, des entités gouvernementales, des communautés et des organismes de services.   Capacité à lire, écrire et parler le français. Compétences Motivé(e), proactif(ve), flexible, organisé(e) et soucieux(euse) des détails. Excellentes aptitudes à la résolution de problèmes et à la pensée critique, et capacité à cerner les difficultés éventuelles et à proposer des solutions de manière proactive. Capacité à travailler sous pression et à s’adapter tout en fournissant des directives claires à des équipes interfonctionnelles. Compréhension des complexités des communautés autochtones et des conséquences à long terme de la colonisation et fort engagement personnel en faveur de la réconciliation. Capacité d’écoute empathique et de raisonnement analytique rapide afin de répondre avec précision aux préoccupations des partenaires et des communautés autochtones; capacité à faire preuve de tact et de diplomatie dans les situations délicates. Capacité à respecter des délais serrés et à exécuter des projets dans un environnement dynamique et souvent soumis à des contraintes.   Capacité à travailler de manière autonome et en équipe avec un minimum de supervision. Exigences particulières :Expérience de la rédaction selon un guide de style unique. Expérience avec des outils de veille médiatique, tels que Meltwater. Expérience avec des logiciels de gestion des réseaux sociaux, tels que Hootsuite, Meltwater Engage ou d’autres outils d’écoute sociale. Fourchette salariale : 75 000 à 85 000 dollars par an Engagement en faveur de l’équité Castlemain s’engage à promouvoir l’équité, la diversité et l’inclusion sous toutes leurs formes. Cet engagement enrichit notre culture d’entreprise, les idées que nous générons et la qualité des services que nous offrons à nos clients. Nous encourageons les candidatures des communautés autochtones, des communautés racialisées, des femmes, des personnes handicapées, des personnes de la communauté LGBTǪ2S+ et des personnes issues d’autres communautés historiquement marginalisées. Castlemain s’engage à fournir des mesures d’adaptation à l’emploi en vertu du Code des droits de la personne et de la Loi provinciale sur l’accessibilité pour les personnes handicapées. Si vous êtes un(e) candidat(e) en situation de handicap, Castlemain mettra tout en œuvre pour vous répondre

Job Description: **Le français suit** Job Title: Manger, ContentReports to: VP, Class Action Communications Job type: Full-time, PermanentLocation: Remote Class Action Advisory and Communications The Class Action Advisory and Communications team provides trauma-informed, culturally safe communications and community support programs to help Class Members understand and engage with approved Settlements, including Sixties Scoop, Federal Indian Day Schools, Indian Residential Day Scholars, First Nations Drinking Water and the First Nations Child and Family Services and Jordan’s Principle.        We don’t approach Notice as a box-ticking exercise; it’s a sacred duty and must be driven by historical awareness, cultural humility, and the primacy of human dignity.     We understand that these processes pose challenges for those impacted, including the unavoidable trauma of having to surface painful memories.     By putting Class Members at the core of our work, our aim is to infuse the settlement and claims process with humanity and empathy, providing one-on-one support and resources at every step of the process.       Our services include project management, strategic planning, notice development and implementation, marketing, paid and earned media, creative, digital and social media, issues management and media relations, outreach, in-community and virtual claims support, and measurement and evaluation. About the Role Reporting to the VP, Class Action Communications, the Manager, Content is responsible for developing and maintaining content related to the First Nations Child and Family Services and Jordan’s Principle Settlement, as well as other settlements and Castlemain initiatives as needed. The Manager, Content also supports media and social media monitoring, analysis, and reporting, proactively identifies issues and opportunities, and recommends and implements integrated solutions. This role collaborates closely with the Claims Helper communications team to develop and implement content that supports Class Members. Key ResponsibilitiesWork collaboratively with colleagues across Communications, Claims Helper Program, and organization. Create content to support communication strategies and manage issues, including content briefs, web content, QAs, key messages, fact sheets, video scripts, etc. Develop quality work products under time constraints and often without advance notice in crisis situations. Support reputational issues management with strategies and tactics to support campaigns, address misinformation and respond to current and emerging issues. Help ensure all content is accurate, uses approved language and remains consistent across platforms to support aligned messaging.Monitor news, social media and feedback from Claims Helpers to identify opportunities to expand or enhance content offerings. Support the team in developing crisis communications plans, updating the risk register and issue management framework. Keep up to date on industry trends, insights, topics, and best practices and assist in the development and implementation of social media playbooks and guides as required.   Incorporate cultural sensitivity and trauma informed approaches into all planning and execution, acknowledging and respecting the diverse traditions and values of First Nations communities.  Other duties as assigned. Qualifications & Skills Must have 5-7+ years' experience in communications, public relations, or community relations professions. A degree or diploma in communications, public relations, marketing, business communications, journalism or equivalent education and experience. Exceptional written and verbal communicator with a strong understanding of culturally appropriate and trauma-informed language. Experience developing content and executing through multi-platform approach Experience executing communication strategies and developing supporting materials, such as messaging, PowerPoints, web content, social posts, and more. Experience with media and social media monitoring and performance measurement to identify trends, issues, and opportunities. Excellent organizational and project management capabilities. Good to have Familiarity with regulated or legal environments. Intranet and website experience Experience working with First Nations leaders, governing entities, communities, and service organizations.  Ability to read, write, and speak French. Competencies Self-motivated, proactive, flexible, organized, and detail oriented. Excellent at problem-solving and critical thinking with an aptitude for identifying potential challenges and proactively suggesting solutions.  Ability to thrive under pressure and be adaptable while providing clear guidance to cross-functional teams. Understands the complexities of Indigenous communities and the long-lasting impacts of colonization with a strong personal commitment to reconciliation.  Empathetic listener and quick analytical thinker who can respond accurately to concerns of Indigenous partners and communities; able to use tact and diplomacy in sensitive situations. Capable of meeting tight deadlines and executing projects in a fast-paced, often pressured environment.  Can work both independently and as part of a team with minimal supervision.  Unique RequirementsExperience writing in line with a unique style guide. Experience with media monitoring tools, such as Meltwater. Experience with social media management software, such as Hootsuite, Meltwater Engage, or other social listening tools. Salary Range: $ 75,000 to $85,000 per annum Commitment to Equity Castlemain is committed to advancing equity, diversity, and inclusion in all its forms, a commitment that enriches our company culture, the ideas that we generate, and the quality of service that we provide our clients. We encourage applications from Indigenous communities, racialized communities, women, persons with disabilities, LGBTQ2S+ people, and people from other historically marginalized communities. Castlemain is committed to providing employment accommodation under the Human Rights Code and the Accessibility Disabilities Act provincially by providing employment accommodations. If you are a job applicant with a disability, Castlemain will make every effort to accommodate you throughout the recruitment process. Please inform us if you require any accommodation, and we will work with you to meet your needs. Join us in making an impact through meaningful and inclusive recruitment practices! Application Process Qualified candidates are invited to submit their resume and cover letter outlining their relevant experience and commitment to diversity, equity, and inclusion. We encourage applications from Indigenous candidates and individuals with lived experience working within Indigenous communities. Application Deadline: Open until filled Offre d’emploi : Gestionnaire de contenu Titre du poste : Gestionnaire de contenuPoste relevant de : Vice-présidente, Communications relatives aux recours collectifs Type d’emploi : Temps plein, permanent Lieu : À distance Équipe consultative et responsable des communications relatives aux recours collectifs L’équipe consultative et responsable des communications relatives aux recours collectifs offre des programmes de communication et de soutien communautaire tenant compte des traumatismes et culturellement sécuritaires afin d’aider les membres des groupes à comprendre les règlements approuvés et à y prendre part, notamment ceux relatifs à la rafle des années 60, aux externats indiens fédéraux, aux élèves externes des pensionnats indiens, à l’eau potable des Premières Nations et aux services à l’enfance et à la famille des Premières Nations et au principe de Jordan.       Nous ne considérons pas qu’un avis est une simple formalité administrative; il s’agit d’un devoir sacré qui doit être guidé par la conscience historique, l’humilité culturelle et la primauté de la dignité humaine.     Nous comprenons que ces processus posent des défis aux personnes touchées, notamment le traumatisme inévitable lié au fait de devoir faire resurgir des souvenirs douloureux.     En plaçant les membres des groupes au cœur de notre travail, notre objectif est d’insuffler humanité et empathie dans le processus de règlement et de réclamation, en fournissant un soutien individuel et des ressources à chaque étape du processus.      Nos services comprennent la gestion de projets, la planification stratégique, l’élaboration et la mise en œuvre des avis, le marketing, les médias payés et acquis, la création, les médias numériques et sociaux, la gestion des enjeux et les relations avec les médias, l’engagement, le soutien aux réclamations dans les communautés et en ligne, ainsi que la mesure et l’évaluation. À propos du poste Relevant de la vice-présidente, Communications relatives aux recours collectifs, la ou le gestionnaire de contenu est responsable d’élaborer et de tenir à jour le contenu concernant le règlement relatif aux services à l’enfance et à la famille des Premières Nations et au principe de Jordan, ainsi que d’autres règlements et initiatives de Castlemain, au besoin. La ou le gestionnaire de contenu est également responsable de surveiller, d’analyser et de produire des rapports sur les médias et les réseaux sociaux, de cerner de manière proactive les problèmes et les possibilités ainsi que de recommander et mettre en œuvre des solutions intégrées. Ce poste requiert une collaboration étroite avec l’équipe responsable des communications destinées aux assistants aux réclamations afin d’élaborer et de mettre en œuvre du contenu destiné à soutenir les membres des groupes. Responsabilités principalesTravailler en collaboration avec les collègues des services de communication, du programme des assistants aux réclamations et de l’organisation. Créer du contenu pour soutenir les stratégies de communication et gérer les problèmes, notamment des résumés de contenu, du contenu Web, des questions et réponses, des messages clés, des fiches d’information, des scripts vidéo, etc. Élaborer des produits de qualité dans des délais serrés et souvent sans préavis et en situation de crise. Soutenir la gestion des problèmes pouvant porter atteinte à la réputation à l’aide de stratégies et de tactiques visant à soutenir les campagnes, à lutter contre la désinformation et à répondre aux problèmes actuels et émergents. Veiller à ce que tous les contenus soient exacts, utilisent un langage approuvé et restent cohérents sur toutes les plateformes afin de s’assurer que les messages sont conformes.Surveiller l’actualité, les réseaux sociaux et les commentaires des assistants aux réclamations afin de cerner les possibilités d’élargir ou d’améliorer l’offre de contenu. Soutenir l’équipe dans le cadre de l’élaboration de plans de communication de crise et de la mise à jour du registre des risques et du cadre de gestion des problèmes. Se tenir au courant des tendances, des perspectives, des sujets et des pratiques exemplaires du secteur et contribuer à l’élaboration et à la mise en œuvre de guides et de manuels sur les réseaux sociaux, selon les besoins.  Intégrer la sensibilité culturelle et les approches tenant compte des traumatismes dans toutes les activités de planification et d’exécution, en reconnaissant et en respectant les traditions et les valeurs diverses des communautés des Premières Nations. Exécuter d’autres tâches assignées. Qualités et compétences Indispensables De cinq (5) à sept (7) ans d’expérience dans le domaine des communications, des relations publiques ou des relations communautaires. Diplôme ou certificat en communication, relations publiques, marketing, communication d’entreprise ou journalisme ou formation et expérience équivalentes. Excellentes aptitudes à communiquer oralement et par écrit, et bonne compréhension des langages adaptés à la culture et tenant compte des traumatismes. Expérience de l’élaboration de contenu et de la mise en œuvre d’une approche multi-plateforme Expérience de la mise en œuvre de stratégies de communication et de l’élaboration de documents d’accompagnement, tels que des messages, des présentations PowerPoint, du contenu Web, des publications sur les réseaux sociaux, etc. Expérience de la surveillance des médias et des réseaux sociaux et de la mesure du rendement afin de cerner les tendances, les problèmes et les possibilités. Excellentes capacités d’organisation et de gestion de projets. Atouts Connaissance des environnements réglementés ou juridiques. Expérience en matière d’intranet et de sites Web Expérience de travail avec des dirigeants des Premières Nations, des entités gouvernementales, des communautés et des organismes de services.   Capacité à lire, écrire et parler le français. Compétences Motivé(e), proactif(ve), flexible, organisé(e) et soucieux(euse) des détails. Excellentes aptitudes à la résolution de problèmes et à la pensée critique, et capacité à cerner les difficultés éventuelles et à proposer des solutions de manière proactive. Capacité à travailler sous pression et à s’adapter tout en fournissant des directives claires à des équipes interfonctionnelles. Compréhension des complexités des communautés autochtones et des conséquences à long terme de la colonisation et fort engagement personnel en faveur de la réconciliation. Capacité d’écoute empathique et de raisonnement analytique rapide afin de répondre avec précision aux préoccupations des partenaires et des communautés autochtones; capacité à faire preuve de tact et de diplomatie dans les situations délicates. Capacité à respecter des délais serrés et à exécuter des projets dans un environnement dynamique et souvent soumis à des contraintes.   Capacité à travailler de manière autonome et en équipe avec un minimum de supervision. Exigences particulières :Expérience de la rédaction selon un guide de style unique. Expérience avec des outils de veille médiatique, tels que Meltwater. Expérience avec des logiciels de gestion des réseaux sociaux, tels que Hootsuite, Meltwater Engage ou d’autres outils d’écoute sociale. Fourchette salariale : 75 000 à 85 000 dollars par an Engagement en faveur de l’équité Castlemain s’engage à promouvoir l’équité, la diversité et l’inclusion sous toutes leurs formes. Cet engagement enrichit notre culture d’entreprise, les idées que nous générons et la qualité des services que nous offrons à nos clients. Nous encourageons les candidatures des communautés autochtones, des communautés racialisées, des femmes, des personnes handicapées, des personnes de la communauté LGBTǪ2S+ et des personnes issues d’autres communautés historiquement marginalisées. Castlemain s’engage à fournir des mesures d’adaptation à l’emploi en vertu du Code des droits de la personne et de la Loi provinciale sur l’accessibilité pour les personnes handicapées. Si vous êtes un(e) candidat(e) en situation de handicap, Castlemain mettra tout en œuvre pour vous répondre

Job Description

Description

PURPOSE:

This position supports the vision and mission of World Renew and the Marketing Communications (MarComm) Team by managing marketing communications projects from ideation to distribution.  Researches, writes and edits  compelling content that furthers the engagement of new and existing World Renew audiences. 

If you have experience as a:
-marketing content specialist, content writer, senior writer, marketing and communications writer, or mass donor fundraiser this is the position for you!

Please note: This position will be based in the Burlington-Canada office. However, due to the current COVID-19 restrictions in place, it will be temporarily remote at least through year ends. 
-Great benefits: medical, dental, vision, continuing education and paid holidays 

ESSENTIAL DUTIES and RESPONSIBILITIES:

1. Collects stories from ministry teams each quarter.  Edits content and makes recommendations to MarComm Team on which stories to use for key marketing campaigns.
2. Liaises with World Renew’s International Disaster Response (IDR) and domestic Disaster Response Services Teams.  May serve as MarComm Team lead for emergency disaster communication coordination and writing.  Leads branding and content for program fundraising, recruitment, and volunteer communications
3. Manages projects and writes annual Canadian Foodgrains Bank (CFGB) campaign and all other marketing communications for World Renew’s CFGB projects during the year.
4. Writes the semi-annual DRS volunteer newsletter.
5. Writes and edits a variety of content for communications and marketing purposes such as web stories, email strategies, social media campaigns, direct mail, brochures, newsletters, and presentations.
6. Coordinates photo and story asset gathering in the field for various projects. 
7. Assists with the implementation of strategies and tactics for acquisition and donor cultivation.
8. Performs other duties as assigned.

QUALIFICATIONS:

1. Able to respect and support the mission, vision and values of the CRCNA and World Renew 
2. A love of language with demonstrated advanced writing skills and a thorough knowledge of the English language, correct grammar, punctuation, spelling, and general Business English
3. Demonstrated organizational skills with attention to detail and ability to meet multiple deadlines
4. Demonstrated project management and process mapping abilities
5. Good interpersonal communications skills with a demonstrated ability to accomplish work goals through collaboration
6. Cooperative, flexible, and adaptable team player
7. Disciplined, self-motivated work style, proactive
8. Proficient in Microsoft Office applications, Google suite of services, product management software
9. Knowledge of the Reformed faith/tradition and knowledge of the CRCNA constituency an asset
10. Demonstrated commitment to contribute to and promote a work environment that values diversity, inclusion and equity
11. Committed to working towards gender equality, equity and justice in all aspects of our programming, plans, policies and organizational structure

EDUCATION and EXPERIENCE:

1. Bachelor’s degree in communications, marketing, or related field required
2. Three years of work experience in communications or marketing field required
3. Knowledge of international disaster response and/or development an asset
4. High level of proficiency in creative, marketing, and communications writing

Language Skills:
Proficient use of the English language is required

PHYSICAL DEMANDS:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Local and cross border travel with occasional international travel is required.

WORK ENVIRONMENT:

The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Local and cross border travel with occasional international travel is required.

Application Instructions: Please upload your resume and cover letter as one .pdf or .doc/.docx file.

Job Description: **Le français suit** Job Title: Manger, ContentReports to: VP, Class Action Communications Job type: Full-time, PermanentLocation: Remote Class Action Advisory and Communications The Class Action Advisory and Communications team provides trauma-informed, culturally safe communications and community support programs to help Class Members understand and engage with approved Settlements, including Sixties Scoop, Federal Indian Day Schools, Indian Residential Day Scholars, First Nations Drinking Water and the First Nations Child and Family Services and Jordan’s Principle.        We don’t approach Notice as a box-ticking exercise; it’s a sacred duty and must be driven by historical awareness, cultural humility, and the primacy of human dignity.     We understand that these processes pose challenges for those impacted, including the unavoidable trauma of having to surface painful memories.     By putting Class Members at the core of our work, our aim is to infuse the settlement and claims process with humanity and empathy, providing one-on-one support and resources at every step of the process.       Our services include project management, strategic planning, notice development and implementation, marketing, paid and earned media, creative, digital and social media, issues management and media relations, outreach, in-community and virtual claims support, and measurement and evaluation. About the Role Reporting to the VP, Class Action Communications, the Manager, Content is responsible for developing and maintaining content related to the First Nations Child and Family Services and Jordan’s Principle Settlement, as well as other settlements and Castlemain initiatives as needed. The Manager, Content also supports media and social media monitoring, analysis, and reporting, proactively identifies issues and opportunities, and recommends and implements integrated solutions. This role collaborates closely with the Claims Helper communications team to develop and implement content that supports Class Members. Key ResponsibilitiesWork collaboratively with colleagues across Communications, Claims Helper Program, and organization. Create content to support communication strategies and manage issues, including content briefs, web content, QAs, key messages, fact sheets, video scripts, etc. Develop quality work products under time constraints and often without advance notice in crisis situations. Support reputational issues management with strategies and tactics to support campaigns, address misinformation and respond to current and emerging issues. Help ensure all content is accurate, uses approved language and remains consistent across platforms to support aligned messaging.Monitor news, social media and feedback from Claims Helpers to identify opportunities to expand or enhance content offerings. Support the team in developing crisis communications plans, updating the risk register and issue management framework. Keep up to date on industry trends, insights, topics, and best practices and assist in the development and implementation of social media playbooks and guides as required.   Incorporate cultural sensitivity and trauma informed approaches into all planning and execution, acknowledging and respecting the diverse traditions and values of First Nations communities.  Other duties as assigned. Qualifications & Skills Must have 5-7+ years' experience in communications, public relations, or community relations professions. A degree or diploma in communications, public relations, marketing, business communications, journalism or equivalent education and experience. Exceptional written and verbal communicator with a strong understanding of culturally appropriate and trauma-informed language. Experience developing content and executing through multi-platform approach Experience executing communication strategies and developing supporting materials, such as messaging, PowerPoints, web content, social posts, and more. Experience with media and social media monitoring and performance measurement to identify trends, issues, and opportunities. Excellent organizational and project management capabilities. Good to have Familiarity with regulated or legal environments. Intranet and website experience Experience working with First Nations leaders, governing entities, communities, and service organizations.  Ability to read, write, and speak French. Competencies Self-motivated, proactive, flexible, organized, and detail oriented. Excellent at problem-solving and critical thinking with an aptitude for identifying potential challenges and proactively suggesting solutions.  Ability to thrive under pressure and be adaptable while providing clear guidance to cross-functional teams. Understands the complexities of Indigenous communities and the long-lasting impacts of colonization with a strong personal commitment to reconciliation.  Empathetic listener and quick analytical thinker who can respond accurately to concerns of Indigenous partners and communities; able to use tact and diplomacy in sensitive situations. Capable of meeting tight deadlines and executing projects in a fast-paced, often pressured environment.  Can work both independently and as part of a team with minimal supervision.  Unique RequirementsExperience writing in line with a unique style guide. Experience with media monitoring tools, such as Meltwater. Experience with social media management software, such as Hootsuite, Meltwater Engage, or other social listening tools. Salary Range: $ 75,000 to $85,000 per annum Commitment to Equity Castlemain is committed to advancing equity, diversity, and inclusion in all its forms, a commitment that enriches our company culture, the ideas that we generate, and the quality of service that we provide our clients. We encourage applications from Indigenous communities, racialized communities, women, persons with disabilities, LGBTQ2S+ people, and people from other historically marginalized communities. Castlemain is committed to providing employment accommodation under the Human Rights Code and the Accessibility Disabilities Act provincially by providing employment accommodations. If you are a job applicant with a disability, Castlemain will make every effort to accommodate you throughout the recruitment process. Please inform us if you require any accommodation, and we will work with you to meet your needs. Join us in making an impact through meaningful and inclusive recruitment practices! Application Process Qualified candidates are invited to submit their resume and cover letter outlining their relevant experience and commitment to diversity, equity, and inclusion. We encourage applications from Indigenous candidates and individuals with lived experience working within Indigenous communities. Application Deadline: Open until filled Offre d’emploi : Gestionnaire de contenu Titre du poste : Gestionnaire de contenuPoste relevant de : Vice-présidente, Communications relatives aux recours collectifs Type d’emploi : Temps plein, permanent Lieu : À distance Équipe consultative et responsable des communications relatives aux recours collectifs L’équipe consultative et responsable des communications relatives aux recours collectifs offre des programmes de communication et de soutien communautaire tenant compte des traumatismes et culturellement sécuritaires afin d’aider les membres des groupes à comprendre les règlements approuvés et à y prendre part, notamment ceux relatifs à la rafle des années 60, aux externats indiens fédéraux, aux élèves externes des pensionnats indiens, à l’eau potable des Premières Nations et aux services à l’enfance et à la famille des Premières Nations et au principe de Jordan.       Nous ne considérons pas qu’un avis est une simple formalité administrative; il s’agit d’un devoir sacré qui doit être guidé par la conscience historique, l’humilité culturelle et la primauté de la dignité humaine.     Nous comprenons que ces processus posent des défis aux personnes touchées, notamment le traumatisme inévitable lié au fait de devoir faire resurgir des souvenirs douloureux.     En plaçant les membres des groupes au cœur de notre travail, notre objectif est d’insuffler humanité et empathie dans le processus de règlement et de réclamation, en fournissant un soutien individuel et des ressources à chaque étape du processus.      Nos services comprennent la gestion de projets, la planification stratégique, l’élaboration et la mise en œuvre des avis, le marketing, les médias payés et acquis, la création, les médias numériques et sociaux, la gestion des enjeux et les relations avec les médias, l’engagement, le soutien aux réclamations dans les communautés et en ligne, ainsi que la mesure et l’évaluation. À propos du poste Relevant de la vice-présidente, Communications relatives aux recours collectifs, la ou le gestionnaire de contenu est responsable d’élaborer et de tenir à jour le contenu concernant le règlement relatif aux services à l’enfance et à la famille des Premières Nations et au principe de Jordan, ainsi que d’autres règlements et initiatives de Castlemain, au besoin. La ou le gestionnaire de contenu est également responsable de surveiller, d’analyser et de produire des rapports sur les médias et les réseaux sociaux, de cerner de manière proactive les problèmes et les possibilités ainsi que de recommander et mettre en œuvre des solutions intégrées. Ce poste requiert une collaboration étroite avec l’équipe responsable des communications destinées aux assistants aux réclamations afin d’élaborer et de mettre en œuvre du contenu destiné à soutenir les membres des groupes. Responsabilités principalesTravailler en collaboration avec les collègues des services de communication, du programme des assistants aux réclamations et de l’organisation. Créer du contenu pour soutenir les stratégies de communication et gérer les problèmes, notamment des résumés de contenu, du contenu Web, des questions et réponses, des messages clés, des fiches d’information, des scripts vidéo, etc. Élaborer des produits de qualité dans des délais serrés et souvent sans préavis et en situation de crise. Soutenir la gestion des problèmes pouvant porter atteinte à la réputation à l’aide de stratégies et de tactiques visant à soutenir les campagnes, à lutter contre la désinformation et à répondre aux problèmes actuels et émergents. Veiller à ce que tous les contenus soient exacts, utilisent un langage approuvé et restent cohérents sur toutes les plateformes afin de s’assurer que les messages sont conformes.Surveiller l’actualité, les réseaux sociaux et les commentaires des assistants aux réclamations afin de cerner les possibilités d’élargir ou d’améliorer l’offre de contenu. Soutenir l’équipe dans le cadre de l’élaboration de plans de communication de crise et de la mise à jour du registre des risques et du cadre de gestion des problèmes. Se tenir au courant des tendances, des perspectives, des sujets et des pratiques exemplaires du secteur et contribuer à l’élaboration et à la mise en œuvre de guides et de manuels sur les réseaux sociaux, selon les besoins.  Intégrer la sensibilité culturelle et les approches tenant compte des traumatismes dans toutes les activités de planification et d’exécution, en reconnaissant et en respectant les traditions et les valeurs diverses des communautés des Premières Nations. Exécuter d’autres tâches assignées. Qualités et compétences Indispensables De cinq (5) à sept (7) ans d’expérience dans le domaine des communications, des relations publiques ou des relations communautaires. Diplôme ou certificat en communication, relations publiques, marketing, communication d’entreprise ou journalisme ou formation et expérience équivalentes. Excellentes aptitudes à communiquer oralement et par écrit, et bonne compréhension des langages adaptés à la culture et tenant compte des traumatismes. Expérience de l’élaboration de contenu et de la mise en œuvre d’une approche multi-plateforme Expérience de la mise en œuvre de stratégies de communication et de l’élaboration de documents d’accompagnement, tels que des messages, des présentations PowerPoint, du contenu Web, des publications sur les réseaux sociaux, etc. Expérience de la surveillance des médias et des réseaux sociaux et de la mesure du rendement afin de cerner les tendances, les problèmes et les possibilités. Excellentes capacités d’organisation et de gestion de projets. Atouts Connaissance des environnements réglementés ou juridiques. Expérience en matière d’intranet et de sites Web Expérience de travail avec des dirigeants des Premières Nations, des entités gouvernementales, des communautés et des organismes de services.   Capacité à lire, écrire et parler le français. Compétences Motivé(e), proactif(ve), flexible, organisé(e) et soucieux(euse) des détails. Excellentes aptitudes à la résolution de problèmes et à la pensée critique, et capacité à cerner les difficultés éventuelles et à proposer des solutions de manière proactive. Capacité à travailler sous pression et à s’adapter tout en fournissant des directives claires à des équipes interfonctionnelles. Compréhension des complexités des communautés autochtones et des conséquences à long terme de la colonisation et fort engagement personnel en faveur de la réconciliation. Capacité d’écoute empathique et de raisonnement analytique rapide afin de répondre avec précision aux préoccupations des partenaires et des communautés autochtones; capacité à faire preuve de tact et de diplomatie dans les situations délicates. Capacité à respecter des délais serrés et à exécuter des projets dans un environnement dynamique et souvent soumis à des contraintes.   Capacité à travailler de manière autonome et en équipe avec un minimum de supervision. Exigences particulières :Expérience de la rédaction selon un guide de style unique. Expérience avec des outils de veille médiatique, tels que Meltwater. Expérience avec des logiciels de gestion des réseaux sociaux, tels que Hootsuite, Meltwater Engage ou d’autres outils d’écoute sociale. Fourchette salariale : 75 000 à 85 000 dollars par an Engagement en faveur de l’équité Castlemain s’engage à promouvoir l’équité, la diversité et l’inclusion sous toutes leurs formes. Cet engagement enrichit notre culture d’entreprise, les idées que nous générons et la qualité des services que nous offrons à nos clients. Nous encourageons les candidatures des communautés autochtones, des communautés racialisées, des femmes, des personnes handicapées, des personnes de la communauté LGBTǪ2S+ et des personnes issues d’autres communautés historiquement marginalisées. Castlemain s’engage à fournir des mesures d’adaptation à l’emploi en vertu du Code des droits de la personne et de la Loi provinciale sur l’accessibilité pour les personnes handicapées. Si vous êtes un(e) candidat(e) en situation de handicap, Castlemain mettra tout en œuvre pour vous répondre

Job Description

WHO IS RATEHUB?

We’re a company on a mission - We are a unique Canadian Fintech that is the one stop shop for all financial needs of the consumer - Save, Spend, Borrow, Invest, and Protect. Every single team member, from product & engineering to sales & marketing, finance, operations, and everything in between is obsessed with one thing;  helping Canadians make better financial choices. And we’re pretty great at it, too. Via our digital application technology and our award-winning in-house brokerages, we help over 2M Canadians per month make a positive impact on their finances. We have many unique businesses - a mortgage brokerage, a life insurance brokerage, a home and auto insurance brokerage, a mortgage originations and servicing business, a Financial Services Marketplace and a content business across Ratehub and MoneySense. 365 days a year we deliver our users the best online mortgage experience, personalized Credit Card and Loans options, and cheaper auto & home insurance policies than they typically get from their existing financial adviser. 

Changing how people make financial choices isn’t easy, though. We know that achieving our mission is full of challenges; challenges that can be complex and often unexpected, but that are always interesting, rewarding, and fun to solve as a team. This is where you come in. We are on the hunt for the right kind of people to join us and help lead us forward to continued growth.

We’re looking for a Content Specialist (Personal Finance) to join our Everyday Banking Team, which specializes in credit cards, chequing, investment and loans. We are based in downtown Toronto but are open to remote candidates. This position reports directly to the Head of Content. 

The candidate will be a wiz at content development and will play a pivotal role in ensuring the accuracy and informativeness of our website. This includes conducting thorough research on various personal finance products to uphold the quality and reliability of our information and align with our commitment to providing valuable insights to our users.
 

YOUR RESPONSIBILITIES

• Product expert 
  • Conduct research and validate key product features across all Banking Products (Credit Cards, Chequing, Investing, and Loans) – including, but not limited to, credit card insurance coverage (per card), rewards point valuations, and credit card reviews – requiring strong knowledge of credit card products and a keen eye for detail
  • Tracking content metrics to see what performs best and what users are engaging with the most
     
• Content Creation and Strategy
  • Own the creation of content for Everyday Banking (Credit Cards, Banking, and Investing products) that is truly helpful to our customers
  • Create and track performance of sponsored content to align with partnership requirements and drive measurable outcomes as per the clients goals
  • Work with the Head of Content, Senior Director of Everyday Banking and Growth Marketing Manager to help develop and implement a comprehensive content marketing strategy that spans multiple channels (blogs, social media, emails, etc.)
  • Create and manage a digital content calendar, ensuring consistent delivery of high-quality content. 
  • Measure content SEO analytics to inform and develop strategy
  • Maintain and test UX best practices to support conversion
  • Implement emerging AI best practices
     
• Content Management System - Publishing and Editing
  • Edit and publish digital content using WordPress 
  • Collaborate with our Editorial Team to ensure what we produce is in line with our brand standards
  • Work collaboratively with our Growth Marketing Manager to optimize content for SEO and ensure our content is up-to-date 
  • Act as a key stakeholder in the prioritization and implementation of relevant CMS components, website functionality, and content updates to ensure a seamless user experience
     
• Social Media
  • Create timely and engaging social media campaigns across Ratehub’s platforms (including Meta, Reddit, TikTok, LinkedIn) to support content, paid marketing, and PR initiatives
  • Be featured in educational talking-head content including TikToks and Reels
  • Conduct community engagement as necessary
  • Measure and report on engagement metrics to achieve growth KPIs
     

YOUR QUALIFICATIONS

• 3 - 5 years of experience in content marketing and strategy
• Deep interest and knowledge of the credit card and personal finance space, as well as banking, and investing
• WordPress knowledge and previous experience 
• Excellent written and verbal communication skills, with a knack for crafting engaging and informative content that is not generic, but that truly helps customers
• Strong project management skills, with the ability to handle multiple projects simultaneously and meet deadlines
• Familiarity with SEO best practices and tools to optimize content for search engines. Understanding / experience of GEO best practices an asset.
• Fluency in French is an asset.

CULTURE FIT:

• Members first - we prioritise the interests and needs of our members above all else.We solve member pain points and focus on member satisfaction. We start with members, and end with the P&L.
• Growth mindset  - we set ambitious goals and challenge the status quo. We take responsible risks and are accountable for our actions.
• Better together - we are One team with One common goal. We make our footprint bigger than our foot, leave our egos at the door, support each other to achieve great results as One company. 
• Run after problems - we tackle problems head on and focus on finding solutions. Obstacles are seen as opportunities for growth and innovation. We have the hard conversations and choose the harder right over the easier wrong. And we do it with a smile.
• Measure Learn Iterate Innovate - we focus on getting things done. We measure what matters, iterate, learn, iterate many times in a data-driven way, which is how we will innovate.

JOB PERKS:

• Competitive salary: We know it’s expensive to live/work in Canada
• Remote-first organization: we love opportunities to get together as a team, but for the most part we offer our employees the flexibility to work anywhere in Canada
• Flexible hours: Enjoy a couple more hours of sleep in the morning, if you want
• Benefits: Health is wealth! A benefits package with no employee contribution required
• Perks: RRSP matching program, individual training allowance, fun team socials (remote AND in-person) and more!

Ratehub welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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Job Description

Salary:

The Opportunity

As a Content Specialist on Euna Solutions Learning & Adoption team, youll help bring clarity and consistency to the documentation that supports our government and nonprofit customers. Youll work closely with Learning Specialists, Learning Experience Designers, and LMS Admins to create and maintain user guides, knowledge base articles, and internal resources. This role is ideal for someone who thrives on organizing information, enjoys seeing projects through to completion, and is energized by collaborating with others to make things happen.

What Success Looks Like

• Delivering clear, accurate, and user-friendly documentation that supports customer learning and internal enablement.
• Taking ownership of assigned documentation tasks and following through to completion with minimal oversight.
• Collaborating effectively with team members and responding well to direction and feedback.
• Helping the team stay organized and on track by proactively managing documentation updates and deadlines.

Key Responsibilities

Documentation & Content Development

• Write and maintain user-facing documentation, including help articles, user guides, job aids, and some internal help resources.
• Translate technical concepts into accessible content for public sector users.
• Assist in updating and organizing content in Salesforce Knowledge.
• Use tools like iorad to create step-by-step walkthroughs and visual guides.

Collaboration & Support

• Work under the guidance of senior team members to support documentation needs across product lines.
• Participate in content reviews and incorporate feedback to improve clarity and consistency.
• Coordinate with LMS Admins, Learning Specialists, and Learning Experience Designers to ensure documentation aligns with learning content.

Project Execution

• Track and manage documentation tasks using project management tools.
• Ensure timely updates to documentation following product releases or process changes.
• Support content audits and help maintain version control across platforms.

What You Bring

Experience

• 13 years of experience in technical writing, content development, or a related role.
• Familiarity with tools like Salesforce Knowledge, iorad, SharePoint, and the Microsoft 365 suite.
• Exposure to SaaS, government, or nonprofit environments is a plus.

Skills & Competencies

• Strong writing, editing, and organizational skills.
• Ability to apply accessibility standards as needed (e.g., WCAG, AODA, Section 508, ADA) is a strong plus.
• Ability to take direction, follow through on tasks, and meet deadlines.
• Collaborative mindset with a willingness to learn and grow.
• Comfort working in a structured, feedback-rich environment.
  

Location

This position will be hybrid with 3 days/week in our Oakville, ON or Atlanta, GA office.

What It's Like to Work at Euna Solutions

At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.

Here are some of theperksthat Euna employees enjoy:

Competitive wages
Wepaycompetitive wages and salaries, and we only expect an honest 40-hour week for it.

Wellness days
Whats better than a long weekend? An extra-long weekend!Twice a year, Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love.

Community Engagement Committee
At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time,giftsand skills.

Flexible work day
Weunderstandthat what a workday looks like differs by employee and the role requirements. Through our interview processwellwork with you to ensureitsa fitfor you and the specific roleyoureinterested in.

Benefits
Askus for a copy of our health and dental benefits!

Culture committee
Celebrateatevery occasion with the culture team! They make sure that our teams culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.

About Euna Solutions

Euna Solutions is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than3,400organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technologys GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit

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We believe in embracing new perspectives andoptimizingimpact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and ifyou'reexcited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed toprovidinga comfortable and accessible interview process for every candidate. If there are anyaccommodationsour team can make throughout our hiring process (big or small), please let us know.

For any inquiries or requestsregardingaccessibility at Euna Solutions, please email or call our officeat1. . Upon request,appropriate accessibleformats or arrangements will beprovidedas soon aspracticable.

Job Description: **Le français suit** Job Title: Manger, ContentReports to: VP, Class Action Communications Job type: Full-time, PermanentLocation: Remote Class Action Advisory and Communications The Class Action Advisory and Communications team provides trauma-informed, culturally safe communications and community support programs to help Class Members understand and engage with approved Settlements, including Sixties Scoop, Federal Indian Day Schools, Indian Residential Day Scholars, First Nations Drinking Water and the First Nations Child and Family Services and Jordan’s Principle.        We don’t approach Notice as a box-ticking exercise; it’s a sacred duty and must be driven by historical awareness, cultural humility, and the primacy of human dignity.     We understand that these processes pose challenges for those impacted, including the unavoidable trauma of having to surface painful memories.     By putting Class Members at the core of our work, our aim is to infuse the settlement and claims process with humanity and empathy, providing one-on-one support and resources at every step of the process.       Our services include project management, strategic planning, notice development and implementation, marketing, paid and earned media, creative, digital and social media, issues management and media relations, outreach, in-community and virtual claims support, and measurement and evaluation. About the Role Reporting to the VP, Class Action Communications, the Manager, Content is responsible for developing and maintaining content related to the First Nations Child and Family Services and Jordan’s Principle Settlement, as well as other settlements and Castlemain initiatives as needed. The Manager, Content also supports media and social media monitoring, analysis, and reporting, proactively identifies issues and opportunities, and recommends and implements integrated solutions. This role collaborates closely with the Claims Helper communications team to develop and implement content that supports Class Members. Key ResponsibilitiesWork collaboratively with colleagues across Communications, Claims Helper Program, and organization. Create content to support communication strategies and manage issues, including content briefs, web content, QAs, key messages, fact sheets, video scripts, etc. Develop quality work products under time constraints and often without advance notice in crisis situations. Support reputational issues management with strategies and tactics to support campaigns, address misinformation and respond to current and emerging issues. Help ensure all content is accurate, uses approved language and remains consistent across platforms to support aligned messaging.Monitor news, social media and feedback from Claims Helpers to identify opportunities to expand or enhance content offerings. Support the team in developing crisis communications plans, updating the risk register and issue management framework. Keep up to date on industry trends, insights, topics, and best practices and assist in the development and implementation of social media playbooks and guides as required.   Incorporate cultural sensitivity and trauma informed approaches into all planning and execution, acknowledging and respecting the diverse traditions and values of First Nations communities.  Other duties as assigned. Qualifications & Skills Must have 5-7+ years' experience in communications, public relations, or community relations professions. A degree or diploma in communications, public relations, marketing, business communications, journalism or equivalent education and experience. Exceptional written and verbal communicator with a strong understanding of culturally appropriate and trauma-informed language. Experience developing content and executing through multi-platform approach Experience executing communication strategies and developing supporting materials, such as messaging, PowerPoints, web content, social posts, and more. Experience with media and social media monitoring and performance measurement to identify trends, issues, and opportunities. Excellent organizational and project management capabilities. Good to have Familiarity with regulated or legal environments. Intranet and website experience Experience working with First Nations leaders, governing entities, communities, and service organizations.  Ability to read, write, and speak French. Competencies Self-motivated, proactive, flexible, organized, and detail oriented. Excellent at problem-solving and critical thinking with an aptitude for identifying potential challenges and proactively suggesting solutions.  Ability to thrive under pressure and be adaptable while providing clear guidance to cross-functional teams. Understands the complexities of Indigenous communities and the long-lasting impacts of colonization with a strong personal commitment to reconciliation.  Empathetic listener and quick analytical thinker who can respond accurately to concerns of Indigenous partners and communities; able to use tact and diplomacy in sensitive situations. Capable of meeting tight deadlines and executing projects in a fast-paced, often pressured environment.  Can work both independently and as part of a team with minimal supervision.  Unique RequirementsExperience writing in line with a unique style guide. Experience with media monitoring tools, such as Meltwater. Experience with social media management software, such as Hootsuite, Meltwater Engage, or other social listening tools. Salary Range: $ 75,000 to $85,000 per annum Commitment to Equity Castlemain is committed to advancing equity, diversity, and inclusion in all its forms, a commitment that enriches our company culture, the ideas that we generate, and the quality of service that we provide our clients. We encourage applications from Indigenous communities, racialized communities, women, persons with disabilities, LGBTQ2S+ people, and people from other historically marginalized communities. Castlemain is committed to providing employment accommodation under the Human Rights Code and the Accessibility Disabilities Act provincially by providing employment accommodations. If you are a job applicant with a disability, Castlemain will make every effort to accommodate you throughout the recruitment process. Please inform us if you require any accommodation, and we will work with you to meet your needs. Join us in making an impact through meaningful and inclusive recruitment practices! Application Process Qualified candidates are invited to submit their resume and cover letter outlining their relevant experience and commitment to diversity, equity, and inclusion. We encourage applications from Indigenous candidates and individuals with lived experience working within Indigenous communities. Application Deadline: Open until filled Offre d’emploi : Gestionnaire de contenu Titre du poste : Gestionnaire de contenuPoste relevant de : Vice-présidente, Communications relatives aux recours collectifs Type d’emploi : Temps plein, permanent Lieu : À distance Équipe consultative et responsable des communications relatives aux recours collectifs L’équipe consultative et responsable des communications relatives aux recours collectifs offre des programmes de communication et de soutien communautaire tenant compte des traumatismes et culturellement sécuritaires afin d’aider les membres des groupes à comprendre les règlements approuvés et à y prendre part, notamment ceux relatifs à la rafle des années 60, aux externats indiens fédéraux, aux élèves externes des pensionnats indiens, à l’eau potable des Premières Nations et aux services à l’enfance et à la famille des Premières Nations et au principe de Jordan.       Nous ne considérons pas qu’un avis est une simple formalité administrative; il s’agit d’un devoir sacré qui doit être guidé par la conscience historique, l’humilité culturelle et la primauté de la dignité humaine.     Nous comprenons que ces processus posent des défis aux personnes touchées, notamment le traumatisme inévitable lié au fait de devoir faire resurgir des souvenirs douloureux.     En plaçant les membres des groupes au cœur de notre travail, notre objectif est d’insuffler humanité et empathie dans le processus de règlement et de réclamation, en fournissant un soutien individuel et des ressources à chaque étape du processus.      Nos services comprennent la gestion de projets, la planification stratégique, l’élaboration et la mise en œuvre des avis, le marketing, les médias payés et acquis, la création, les médias numériques et sociaux, la gestion des enjeux et les relations avec les médias, l’engagement, le soutien aux réclamations dans les communautés et en ligne, ainsi que la mesure et l’évaluation. À propos du poste Relevant de la vice-présidente, Communications relatives aux recours collectifs, la ou le gestionnaire de contenu est responsable d’élaborer et de tenir à jour le contenu concernant le règlement relatif aux services à l’enfance et à la famille des Premières Nations et au principe de Jordan, ainsi que d’autres règlements et initiatives de Castlemain, au besoin. La ou le gestionnaire de contenu est également responsable de surveiller, d’analyser et de produire des rapports sur les médias et les réseaux sociaux, de cerner de manière proactive les problèmes et les possibilités ainsi que de recommander et mettre en œuvre des solutions intégrées. Ce poste requiert une collaboration étroite avec l’équipe responsable des communications destinées aux assistants aux réclamations afin d’élaborer et de mettre en œuvre du contenu destiné à soutenir les membres des groupes. Responsabilités principalesTravailler en collaboration avec les collègues des services de communication, du programme des assistants aux réclamations et de l’organisation. Créer du contenu pour soutenir les stratégies de communication et gérer les problèmes, notamment des résumés de contenu, du contenu Web, des questions et réponses, des messages clés, des fiches d’information, des scripts vidéo, etc. Élaborer des produits de qualité dans des délais serrés et souvent sans préavis et en situation de crise. Soutenir la gestion des problèmes pouvant porter atteinte à la réputation à l’aide de stratégies et de tactiques visant à soutenir les campagnes, à lutter contre la désinformation et à répondre aux problèmes actuels et émergents. Veiller à ce que tous les contenus soient exacts, utilisent un langage approuvé et restent cohérents sur toutes les plateformes afin de s’assurer que les messages sont conformes.Surveiller l’actualité, les réseaux sociaux et les commentaires des assistants aux réclamations afin de cerner les possibilités d’élargir ou d’améliorer l’offre de contenu. Soutenir l’équipe dans le cadre de l’élaboration de plans de communication de crise et de la mise à jour du registre des risques et du cadre de gestion des problèmes. Se tenir au courant des tendances, des perspectives, des sujets et des pratiques exemplaires du secteur et contribuer à l’élaboration et à la mise en œuvre de guides et de manuels sur les réseaux sociaux, selon les besoins.  Intégrer la sensibilité culturelle et les approches tenant compte des traumatismes dans toutes les activités de planification et d’exécution, en reconnaissant et en respectant les traditions et les valeurs diverses des communautés des Premières Nations. Exécuter d’autres tâches assignées. Qualités et compétences Indispensables De cinq (5) à sept (7) ans d’expérience dans le domaine des communications, des relations publiques ou des relations communautaires. Diplôme ou certificat en communication, relations publiques, marketing, communication d’entreprise ou journalisme ou formation et expérience équivalentes. Excellentes aptitudes à communiquer oralement et par écrit, et bonne compréhension des langages adaptés à la culture et tenant compte des traumatismes. Expérience de l’élaboration de contenu et de la mise en œuvre d’une approche multi-plateforme Expérience de la mise en œuvre de stratégies de communication et de l’élaboration de documents d’accompagnement, tels que des messages, des présentations PowerPoint, du contenu Web, des publications sur les réseaux sociaux, etc. Expérience de la surveillance des médias et des réseaux sociaux et de la mesure du rendement afin de cerner les tendances, les problèmes et les possibilités. Excellentes capacités d’organisation et de gestion de projets. Atouts Connaissance des environnements réglementés ou juridiques. Expérience en matière d’intranet et de sites Web Expérience de travail avec des dirigeants des Premières Nations, des entités gouvernementales, des communautés et des organismes de services.   Capacité à lire, écrire et parler le français. Compétences Motivé(e), proactif(ve), flexible, organisé(e) et soucieux(euse) des détails. Excellentes aptitudes à la résolution de problèmes et à la pensée critique, et capacité à cerner les difficultés éventuelles et à proposer des solutions de manière proactive. Capacité à travailler sous pression et à s’adapter tout en fournissant des directives claires à des équipes interfonctionnelles. Compréhension des complexités des communautés autochtones et des conséquences à long terme de la colonisation et fort engagement personnel en faveur de la réconciliation. Capacité d’écoute empathique et de raisonnement analytique rapide afin de répondre avec précision aux préoccupations des partenaires et des communautés autochtones; capacité à faire preuve de tact et de diplomatie dans les situations délicates. Capacité à respecter des délais serrés et à exécuter des projets dans un environnement dynamique et souvent soumis à des contraintes.   Capacité à travailler de manière autonome et en équipe avec un minimum de supervision. Exigences particulières :Expérience de la rédaction selon un guide de style unique. Expérience avec des outils de veille médiatique, tels que Meltwater. Expérience avec des logiciels de gestion des réseaux sociaux, tels que Hootsuite, Meltwater Engage ou d’autres outils d’écoute sociale. Fourchette salariale : 75 000 à 85 000 dollars par an Engagement en faveur de l’équité Castlemain s’engage à promouvoir l’équité, la diversité et l’inclusion sous toutes leurs formes. Cet engagement enrichit notre culture d’entreprise, les idées que nous générons et la qualité des services que nous offrons à nos clients. Nous encourageons les candidatures des communautés autochtones, des communautés racialisées, des femmes, des personnes handicapées, des personnes de la communauté LGBTǪ2S+ et des personnes issues d’autres communautés historiquement marginalisées. Castlemain s’engage à fournir des mesures d’adaptation à l’emploi en vertu du Code des droits de la personne et de la Loi provinciale sur l’accessibilité pour les personnes handicapées. Si vous êtes un(e) candidat(e) en situation de handicap, Castlemain mettra tout en œuvre pour vous répondre