51 User Account Management jobs in Canada
Identity & Access Management Lead
Posted 18 days ago
Job Viewed
Job Description
Key Responsibilities:
- Technical Leadership & Operations
- Serve as the technical escalation point for complex issues across Active Directory, Microsoft Entra ID, ADCS, ADFS, File Servers, and Certificate Management.
- Perform daily operations, maintenance, and advanced troubleshooting of identity infrastructure services.
- Oversee permission management for on-prem and cloud file servers, ensuring adherence to security and compliance standards.
- Manage and maintain AD Certificate Services and Public Key Infrastructure (PKI), including renewal, deployment, and lifecycle processes.
- Support and manage Active Directory Federation Services (ADFS) and integration with cloud and SaaS applications.
- Actively participate in incident management, problem resolution, change control, and root cause analysis.
- Team & Shift Management
- Lead a global support team including shift scheduling, resource allocation, and workload balancing.
- Guide and mentor beginner, intermediate and expert level engineers, fostering skill development and continuous learning.
- Ensure quality control in operational coverage and incident response by managing support rotations and shifts effectively.
- Conduct regular team meetings, performance reviews, and goal tracking.
- Customer Satisfaction & Escalation Handling
- Manage high-priority incidents and ensure timely communication and resolution to maintain customer satisfaction.
- Act as the primary contact for onshore customers and stakeholders for technical and operational updates.
- Collaborate with cross-functional teams to ensure seamless support for end users.
- Documentation & Compliance
- Create and maintain detailed documentation, including standard operating procedures (SOPs), architectural diagrams, and technical runbooks.
- Ensure all systems and operations comply with internal policies and external regulations (e.g., ISO, SOC, GDPR).
Skillset/Qualification:
Technical Skills
- 10+ years of experience in IT infrastructure, with at least 3 years in a technical lead or senior engineer role.
- Active Directory (design, GPO, DNS, sites and services)
- Microsoft Entra ID (Azure AD), including conditional access, identity protection, and SSO
- Active Directory Certificate Services (ADCS) and Public Key Infrastructure (PKI)
- Active Directory Federation Services (ADFS)
- File Server and cloud-based permission management
- Solid understanding of identity lifecycle management, access controls, and security best practices.
- Proficiency with PowerShell scripting for automation and management.
- Experience with incident management tools (e.g., ServiceNow, Helix, Jira).
- Experience with hybrid identity setups and cloud infrastructure (e.g., Microsoft 365, Azure, Intune) is a plus.
Leadership & Soft Skills
- Proven leadership in managing technical teams and shift operations.
- Strong communication and interpersonal skills with a customer-first mindset.
- Demonstrated ability to handle escalations and resolve issues under pressure.
- Ability to work independently while coordinating with distributed teams.
Preferred Qualifications:
- Microsoft certifications such as MS-100, MS-101, SC-300, or Azure Administrator Associate.
- ITIL Foundation certification.
- Experience working in regulated environments or large enterprise settings.
Identity & Access Management (IAM) Architect
Posted 1 day ago
Job Viewed
Job Description
Job Description
Position Title : Identity & Access Management (IAM) Architect
Location : Regina, SK
Overview :
Charter is currently seeking an experienced Identity & Access Management (IAM) Architect to join our team starting September 2025. The ideal candidate will have 7+ years of experience as an IAM Architect, with a strong background in cloud computing and cloud-based IAM solution. Previous experience (3+yrs) developing IAM roadmap, policies, standards/procedures, and implementing on-prem and cloud-based IAM systems is required. Experience (3+yrs) conducting IAM Security Assessments, Testing and troubleshooting is also required. Active industry recognized certifications (i.e., CISSP, CISM, SABSA, TOGAF) with post certification experience (2+yrs) is required. Location: Regina, SK. Term: 18 months. Strong possibility of extensions.
Qualifications and Experience :
- 7+ years of experience as an Identity & Access Management (IAM) Architect, with broad cloud computing and cloud-based IAM solution backgrounds.
- 3+ years of experience developing IAM roadmap
- 3+ years of experience designing IAM Policies, Standards and Procedures
- 2+ years of experience supporting the implementation of on-prem and cloud-based IAM systems
- 3+ years of experience conducting IAM Security Assessments, Testing and troubleshooting
- Active industry recognized certifications (i.e., CISSP, CISM, SABSA, TOGAF) with post certification experience (2+yrs) is required
- Experience with cloud computing and cloud-based IAM solutions
- Experience managing user accounts, profiles, and attributes, including Privileged Identity Management (PIM)
- Experience validating user identities using passwords, multi-factor authentication (MFA), single sign-on (SSO), and biometrics
- Knowledge of authentication protocols and directories such as SAML, LDAP, and Entra ID
- Experience provisioning and managing user access rights based on roles and permissions, including Privileged Access Management (PAM)
- Experience in access governance frameworks such as NIST Cybersecurity Framework (CSF) and ISO 27001
- Experience managing access for users with elevated privileges securely and effectively
- Experience adapting IAM strategies for cloud environments, including identity federation and cloud-based access management
- Experience implementing monitoring and auditing mechanisms to track access activities and detect anomalies or breaches
- Experience integrating IAM systems with enterprise applications and services to ensure secure access across platforms
- Experience providing training and support to employees on IAM policies and best practices
- Experience utilizing knowledge management principles, resources, and systems.
- Excellent communication (written and verbal) in English is required.
- Must be authorized to work in Canada.
Our Company :
Charter is an award-winning Canadian IT Solutions and Managed Services Provider founded in 1997 in Victoria, BC, Canada. With offices nationwide, Charter offers innovative IT solutions, managed services, project delivery, and consulting. Our mission is to align people, processes, and technologies to enhance communication, boost performance, and modernize businesses. Using a business architecture methodology and human-centered design, we drive successful digital transformations, unlock new opportunities, and promote growth. We empower our clients to focus on core operations with our comprehensive support.
Let Charter drive your business outcomes Forward, Together.
Identity & Access Management (IAM) Architect
Posted 1 day ago
Job Viewed
Job Description
Job Description
Position Title : Identity & Access Management (IAM) Architect
Location : Regina, SK
Overview :
Charter is currently seeking an experienced Identity & Access Management (IAM) Architect to join our team starting September 2025. The ideal candidate will have 7+ years of experience as an IAM Architect, with a strong background in cloud computing and cloud-based IAM solution. Previous experience (3+yrs) developing IAM roadmap, policies, standards/procedures, and implementing on-prem and cloud-based IAM systems is required. Experience (3+yrs) conducting IAM Security Assessments, Testing and troubleshooting is also required. Active industry recognized certifications (i.e., CISSP, CISM, SABSA, TOGAF) with post certification experience (2+yrs) is required. Location: Regina, SK. Term: 18 months. Strong possibility of extensions.
Qualifications and Experience :
- 7+ years of experience as an Identity & Access Management (IAM) Architect, with broad cloud computing and cloud-based IAM solution backgrounds.
- 3+ years of experience developing IAM roadmap
- 3+ years of experience designing IAM Policies, Standards and Procedures
- 2+ years of experience supporting the implementation of on-prem and cloud-based IAM systems
- 3+ years of experience conducting IAM Security Assessments, Testing and troubleshooting
- Active industry recognized certifications (i.e., CISSP, CISM, SABSA, TOGAF) with post certification experience (2+yrs) is required
- Experience with cloud computing and cloud-based IAM solutions
- Experience managing user accounts, profiles, and attributes, including Privileged Identity Management (PIM)
- Experience validating user identities using passwords, multi-factor authentication (MFA), single sign-on (SSO), and biometrics
- Knowledge of authentication protocols and directories such as SAML, LDAP, and Entra ID
- Experience provisioning and managing user access rights based on roles and permissions, including Privileged Access Management (PAM)
- Experience in access governance frameworks such as NIST Cybersecurity Framework (CSF) and ISO 27001
- Experience managing access for users with elevated privileges securely and effectively
- Experience adapting IAM strategies for cloud environments, including identity federation and cloud-based access management
- Experience implementing monitoring and auditing mechanisms to track access activities and detect anomalies or breaches
- Experience integrating IAM systems with enterprise applications and services to ensure secure access across platforms
- Experience providing training and support to employees on IAM policies and best practices
- Experience utilizing knowledge management principles, resources, and systems.
- Excellent communication (written and verbal) in English is required.
- Must be authorized to work in Canada.
Our Company :
Charter is an award-winning Canadian IT Solutions and Managed Services Provider founded in 1997 in Victoria, BC, Canada. With offices nationwide, Charter offers innovative IT solutions, managed services, project delivery, and consulting. Our mission is to align people, processes, and technologies to enhance communication, boost performance, and modernize businesses. Using a business architecture methodology and human-centered design, we drive successful digital transformations, unlock new opportunities, and promote growth. We empower our clients to focus on core operations with our comprehensive support.
Let Charter drive your business outcomes Forward, Together.
Identity & Access Management (IAM) Architect
Posted 1 day ago
Job Viewed
Job Description
Job Description
Position Title : Identity & Access Management (IAM) Architect
Location : Regina, SK
Overview :
Charter is currently seeking an experienced Identity & Access Management (IAM) Architect to join our team starting September 2025. The ideal candidate will have 7+ years of experience as an IAM Architect, with a strong background in cloud computing and cloud-based IAM solution. Previous experience (3+yrs) developing IAM roadmap, policies, standards/procedures, and implementing on-prem and cloud-based IAM systems is required. Experience (3+yrs) conducting IAM Security Assessments, Testing and troubleshooting is also required. Active industry recognized certifications (i.e., CISSP, CISM, SABSA, TOGAF) with post certification experience (2+yrs) is required. Location: Regina, SK. Term: 18 months. Strong possibility of extensions.
Qualifications and Experience :
- 7+ years of experience as an Identity & Access Management (IAM) Architect, with broad cloud computing and cloud-based IAM solution backgrounds.
- 3+ years of experience developing IAM roadmap
- 3+ years of experience designing IAM Policies, Standards and Procedures
- 2+ years of experience supporting the implementation of on-prem and cloud-based IAM systems
- 3+ years of experience conducting IAM Security Assessments, Testing and troubleshooting
- Active industry recognized certifications (i.e., CISSP, CISM, SABSA, TOGAF) with post certification experience (2+yrs) is required
- Experience with cloud computing and cloud-based IAM solutions
- Experience managing user accounts, profiles, and attributes, including Privileged Identity Management (PIM)
- Experience validating user identities using passwords, multi-factor authentication (MFA), single sign-on (SSO), and biometrics
- Knowledge of authentication protocols and directories such as SAML, LDAP, and Entra ID
- Experience provisioning and managing user access rights based on roles and permissions, including Privileged Access Management (PAM)
- Experience in access governance frameworks such as NIST Cybersecurity Framework (CSF) and ISO 27001
- Experience managing access for users with elevated privileges securely and effectively
- Experience adapting IAM strategies for cloud environments, including identity federation and cloud-based access management
- Experience implementing monitoring and auditing mechanisms to track access activities and detect anomalies or breaches
- Experience integrating IAM systems with enterprise applications and services to ensure secure access across platforms
- Experience providing training and support to employees on IAM policies and best practices
- Experience utilizing knowledge management principles, resources, and systems.
- Excellent communication (written and verbal) in English is required.
- Must be authorized to work in Canada.
Our Company :
Charter is an award-winning Canadian IT Solutions and Managed Services Provider founded in 1997 in Victoria, BC, Canada. With offices nationwide, Charter offers innovative IT solutions, managed services, project delivery, and consulting. Our mission is to align people, processes, and technologies to enhance communication, boost performance, and modernize businesses. Using a business architecture methodology and human-centered design, we drive successful digital transformations, unlock new opportunities, and promote growth. We empower our clients to focus on core operations with our comprehensive support.
Let Charter drive your business outcomes Forward, Together.
Identity & Access Management (IAM) Architect
Posted 1 day ago
Job Viewed
Job Description
Job Description
Position Title : Identity & Access Management (IAM) Architect
Location : Regina, SK
Overview :
Charter is currently seeking an experienced Identity & Access Management (IAM) Architect to join our team starting September 2025. The ideal candidate will have 7+ years of experience as an IAM Architect, with a strong background in cloud computing and cloud-based IAM solution. Previous experience (3+yrs) developing IAM roadmap, policies, standards/procedures, and implementing on-prem and cloud-based IAM systems is required. Experience (3+yrs) conducting IAM Security Assessments, Testing and troubleshooting is also required. Active industry recognized certifications (i.e., CISSP, CISM, SABSA, TOGAF) with post certification experience (2+yrs) is required. Location: Regina, SK. Term: 18 months. Strong possibility of extensions.
Qualifications and Experience :
- 7+ years of experience as an Identity & Access Management (IAM) Architect, with broad cloud computing and cloud-based IAM solution backgrounds.
- 3+ years of experience developing IAM roadmap
- 3+ years of experience designing IAM Policies, Standards and Procedures
- 2+ years of experience supporting the implementation of on-prem and cloud-based IAM systems
- 3+ years of experience conducting IAM Security Assessments, Testing and troubleshooting
- Active industry recognized certifications (i.e., CISSP, CISM, SABSA, TOGAF) with post certification experience (2+yrs) is required
- Experience with cloud computing and cloud-based IAM solutions
- Experience managing user accounts, profiles, and attributes, including Privileged Identity Management (PIM)
- Experience validating user identities using passwords, multi-factor authentication (MFA), single sign-on (SSO), and biometrics
- Knowledge of authentication protocols and directories such as SAML, LDAP, and Entra ID
- Experience provisioning and managing user access rights based on roles and permissions, including Privileged Access Management (PAM)
- Experience in access governance frameworks such as NIST Cybersecurity Framework (CSF) and ISO 27001
- Experience managing access for users with elevated privileges securely and effectively
- Experience adapting IAM strategies for cloud environments, including identity federation and cloud-based access management
- Experience implementing monitoring and auditing mechanisms to track access activities and detect anomalies or breaches
- Experience integrating IAM systems with enterprise applications and services to ensure secure access across platforms
- Experience providing training and support to employees on IAM policies and best practices
- Experience utilizing knowledge management principles, resources, and systems.
- Excellent communication (written and verbal) in English is required.
- Must be authorized to work in Canada.
Our Company :
Charter is an award-winning Canadian IT Solutions and Managed Services Provider founded in 1997 in Victoria, BC, Canada. With offices nationwide, Charter offers innovative IT solutions, managed services, project delivery, and consulting. Our mission is to align people, processes, and technologies to enhance communication, boost performance, and modernize businesses. Using a business architecture methodology and human-centered design, we drive successful digital transformations, unlock new opportunities, and promote growth. We empower our clients to focus on core operations with our comprehensive support.
Let Charter drive your business outcomes Forward, Together.
Enterprise Architect - Identity Management for Salesforce Admissions 360 platform for our Higher Edu
Posted 3 days ago
Job Viewed
Job Description
Position Overview:
This position ensures enterprise technology systems, particularly for secure and personalized identity management within the Salesforce Admissions 360 platform
and broader ERP ecosystem (including systems, integrations, processes, and people), are designed, implemented, and maintained in alignment with organizational objectives, enterprise IT standards, and business outcomes. The role provides leadership in architecture, system management, and technical execution to support seamless, secure access across the digital identity streams.
Key Responsibilities:
Define, maintain, and evolve the enterprise architecture, including system models, integration patterns, and platform structures for Salesforce and related
systems.
Leads a team of technical professionals (developers, application engineers, consultants, UX/UI designers) to design and implement Salesforce solutions ,
including MuleSoft APIs and integrations.
Proficiency with enterprise architecture tools ( UML, ArchiMate, Lucidchart, Visio ) and cloud-hosted apps ( AWS, Azure, Entra )
Experience with application integration strategies and protocols, including the use of iPaaS solutions such as MuleSoft and JitterBit
Understanding of API management, web services ( REST, SOAP ), and ETL processes in ERP integrations
Experience with Rabbit MQ or similar messaging queue framework
Strong knowledge of security principles (e.g., OAuth2, SAML , role hierarchies), compliance frameworks ( FIPPA )
CIDPRO certification is an asset
Apply
RQ00388 - Identity Access Management Consultant - Senior
Posted today
Job Viewed
Job Description
*Job Title:
RQ Identity Access Management Consultant - Senior
Start Date:
Client:
Supply Ontario
End Date:
Work Location:
525 University Ave, ON, Canada
#Business Days:
125.00
Job Type:
Hybrid
Hours Per Day Or Week:
7.25 hours per day (5 Days)
Must Haves: *
- Minimum 3 years' experience as a solution Architect on Oracle 12C Identity Access and Identity Management.
- Minimum 7 years' experience in breach prevention and response strategy development with IAM systems.
- Minimum 7 years hands-on experience in IAM service recovery, on-prem, cloud and hybrid based.
- Minimum 3 years' experience as a solution Architect on Oracle 12C Identity Access and Identity Management.
- Minimum 7 years' experience in breach prevention and response strategy development with IAM systems.
- Minimum 7 years hands-on experience in IAM service recovery, on-prem, cloud and hybrid based.
- Over 5 years of experience in breach consulting service.
- Must be at expert level in Security Assertion Mark-up Language, SMAL 2.0, and OAuth 2.0.
- Experience translating conceptual to logical to physical application architecture in alignment with business and architecture.
- Able to articulate technical issues and provide options to resolve them clearly and concisely.
- Able to produce clear and concise documentation including design/architecture documents, deployment and integration guides, and physical application design documents.
*Description:
Background Information *
- Ontario Health's ONE ID service is a secure identity solution leveraged by the Ministry of Health and Long-Term Care and numerous health care organizations in Ontario for purposes of accessing patient health information (PHI). The ONEID service enhances protection of PHI and user account information through privacy and security safeguards while providing access to multiple digital health services using the same login credentials.
- Ontario Health ONE ID service is based on Oracle 12C Identity and Access Management (IAM) platform which comprises of 12C Oracle Access Manager, Oracle Identity Governance (OIG and Oracle Unified Directory (OUD), 11G Oracle Adaptive Access Manager (OAAM), and Oracle 19C database.
*Deliverables: *
- The purpose of this procurement is to procure one (1) Senior Identity Access Management Consultant required to perform the role of 12C OIM Data Migration – IAM Technical Consultant within a dedicated team for the ONEID Oracle 12c Upgrade.
*Responsibilities: *
- Work with Ontario Health (OH) teams in development of a Breach Response Strategy
- Work with OH teams to create a service recovery processes in the event of a breach
- Develop the flow to recover the ONE ID service
- Document the final design, installation, configuration, and integration procedures for all environments
- Work collaboratively with other Ontario Health teams such as cloud, database, networking, and infrastructure.
- Provide weekly updates to team leads and project manager.
*Desired Skills: *
- Knowledge of general IAM operation best practises
- Experience triaging, analyzing, diagnosing (trouble-shooting), evaluating options, and resolving application problems, especially those related to identity and access management systems
- Knowledge of IT security technologies particularly encryption and authentication technologies such as PKI, PKI, and TLS/SSL
- Excellent organizational skills, verbal and written communication skills, team working skills
- Knowledge of JIRA and Confluence
*Work Collaboratively: *
- With internal and external stakeholders to understand Integration needs across Ontario Health and the broader health sector
- With other domain architects as well as privacy, security and policy areas as required
- With solution vendors and/or development groups to ensure solutions conform to integration architecture
- With external organizations (e.g.: Ministry of Health, Canada Health Infoway, etc.) to ensure alignment
*Required Experience / Evaluation Criteria: *
- Minimum 3 years' experience as a solution Architect on Oracle 12C Identity Access and Identity Management.: 20 Points
- Minimum 7 years' experience in breach prevention and response strategy development with IAM systems.: 30 Points
- Minimum 7 years hands-on experience in IAM service recovery, on-prem, cloud and hybrid based.: 20 Points
- Over 5 years of experience in breach consulting service.: 20 Points
- Other IAM development experience.: 10 Points
Total Evaluation Criteria:
100 Points
*Deliverables: *
Deliverables include, but are not limited to:
- Develop a detailed report on the current ONE ID IAM service architecture and operation processes.
- Identify the types of breach that the current ONE ID system design can handle.
- Identify the types of breach that the current ONE ID system is incapable to handle.
- Identify a comprehensive breach strategy for the ONE ID system.
- It provides options to improve the system to recover from various types of breach identifies in the above #ib.
- Options should be from simple and immediate to complex and longer time to implement.
- The strategy should provide rough cost and effort for each option.
- The next phase of ONE ID system, OEN ID 2.0, will be cloud based and leverage better IAM and Identity Governance and Administration (IGA). The strategy should include a breach-tolerant architecture for 2.0 for quick recovery from a breach.
*Notes:
Location: Fully Remote
Public Sector Experience: *
No
Term:
The term of this position is 75 Business Days.
The resource will comply with Ontario Health policies and procedures. Ontario Health assets including laptops and related equipment cannot be removed from the province of Ontario without prior written approval from Ontario Health.
Assignment Type:
This position is currently listed as "Hybrid". The resource under this request will be required to work onsite as per Hiring Manager sole discretion.
Eligibility and Application Steps
If you are enthusiastic about this exciting opportunity, we kindly request you to provide the following documents:
Without mandatory documents, we cannot submit a candidate.
- Updated Resume in word format (Mandatory)
- Skills Matrix and References (Mandatory)
- Expected hourly rate (Mandatory)
- Visa Status (Mandatory)
- LinkedIn ID (Mandatory)
Please only apply if you meet the qualifications mentioned above. Feel free to share with your network or tag someone who fits for this role
If you have any questions or need further clarification, feel free to call or text
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