62 User Researcher jobs in Canada

Client Overview:

Our client is a prominent organization specializing in the financial and banking sector. They pride themselves on a collaborative, forward-thinking, and technology-driven approach, positioning themselves as an industry leader and innovator.

UX Researcher Overview:

As the UX Researcher, you will be instrumental in shaping user-centric strategies for multiple groundbreaking projects. With a strong background in user research, you will collaborate with cross-functional teams to uncover user needs, inform design decisions, and enhance digital experiences.

UX Researcher Responsibilities:

• Conduct qualitative and quantitative research to understand user needs, behaviors, and pain points.
• Design and execute usability studies, user interviews, surveys, and field research.
• Synthesize findings into actionable insights that drive design and business strategies.
• Work closely with designers, product managers, and developers to ensure research findings are implemented effectively.
• Develop and maintain user personas, journey maps, and other documentation to inform design decisions.
• Present research results and recommendations to stakeholders in a clear and compelling manner.
• Stay current with UX research trends, tools, and methodologies to continuously improve practices.
• Mentor junior researchers and contribute to fostering a user-centered culture within the organization.

UX Researcher Qualifications:

• 3+ years of UX Research experience
• Financial and/or Enterprise experience
• Digital product experience
• Qualitative and Quantitative experience

Discover Your Future Workplace:  For over three decades, our client partners have discreetly elevated the leisure experiences of British Columbians, positioning the company as the premier entertainment provider. Operating behind the scenes, the organization takes immense pride in contributing significantly to the well-being of the Province of B.C. They thrive on community engagement, actively volunteering for local charities, and organizing events for meaningful causes showing that dedication goes beyond profits; it is about creating a positive influence on the lives of residents. Join us where innovation meets social responsibility and is a part of shaping a future where outstanding user experiences go hand in hand with making a meaningful impact in our community.

Job Description

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Job Summary

As a Senior UX Researcher, you will play a critical role in understanding our users’ needs and behaviors, translating these insights into actionable recommendations, and championing user-centric design principles.  You will work closely with cross-functional teams to influence product strategy, ensuring they meet and exceed user expectations. You will utilize quantitative and qualitative research methods, including surveys and data analytics tools, to gather and analyze data on user behavior, preferences, and usage patterns. You will analyze and synthesize user data to identify trends, insights, and opportunities for improvement in the user experience. You’ll apply strategic thinking, design thinking, and rigorous research methods to address complex user problems, balancing user needs with business objectives. 

Responsibilities   

• Lead end-to-end user research initiatives across functional domains to guide product strategy and design decisions

• Design and execute qualitative and quantitative research methods (e.g., interviews, usability testing, surveys, card sorting, personas, benchmarking studies, etc.) to uncover user behaviors, needs, pain points, and opportunities

• Synthesize research data into compelling, actionable insights—through storytelling, personas, journey maps, workshops, presentations, or reports—that drive user-centric decision-making

• Translate research insights into clear, actionable recommendations that directly inform product strategy, design decisions, and business priorities

• Collaborate with cross-functional stakeholders to define requirements, set expectations for UX research (scope, effort, timelines), and foster communication and teamwork to proactively explore, ideate, validate, and socialize solutions

• Understand and incorporate complex technical and business requirements into research 

• Incorporate complex technical and business requirements into research planning, execution, and analysis

Qualifications   

• 7+ years of mixed methods research experience  

• At minimum bachelor's degree in a related field (e.g., Human Computer Interaction, Psychology, Statistics) 

• Expertise in quantitative and qualitative research methods  

• Experience with statistical and data analysis tools 

• Excellent analytical, communication, and presentation skills 

• Demonstrated experience working on complex, highly technical B2B products 

• Strong problem-solving and critical-thinking abilities  

• Ability to manage multiple studies simultaneously across multiple stakeholder groups  

• Proven track record of leading successful research initiatives that drive business growth and customer satisfaction. 

• Experience working in a global team is preferred 

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto Office TRO : 107,000 - 161,000 CAD / Annual

United States - Dallas Infomart Office DAI : 136,000 - 204,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program : An Employee Assistance program is available to all employees.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.