175 User Support jobs in Canada
User support technician
Posted 4 days ago
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English
Education Experience On siteWork must be completed at the physical location. There is no option to work remotely.
Responsibilities Tasks Benefits Health benefitsUser Support Technician
Posted today
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User Support Representative (Remote)
Posted today
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Job Description
What we are about & What we expect from our User Support Team
Endossed is more than a payment solution: it is a way for users to break free from digital servitude. Endossed has built the world's first Buy Now, Pay Never solution, giving users the power to monetize their own data, on their own terms. The eight million e-commerces in the United States can benefit from a payment solution that boosts their topline, increases the rate of return shoppers, and empowers them to be in control of their data.
We won't rest until everybody knows. We're seeking a user support representative to join us on our mission to liberate the world from digital servitude. You will work hand-in-hand with our CEO; your part will be to ensure that the user experience with Endossed is seamless. Our ideal candidate will be trusted to dive right in, take the lead, use initiative, and help build a trillion-dollar company that will disrupt how consumers globally interact with their data.
You will
The user success representative will support our mission to help consumers gain financial ownership of their data by helping our users when they need help in the application, whether it's by:
- Responding to requests via our direct chat in the application (Intercom)
- Responding to emails sent by users complaining or wanting help (Gmail)
- Creating content to automate the process of supporting users (blogs, videos, help documents)
- Coordinating with our tech team to solve user problems, including but not limited to; not being able to sign in, connecting data sources, redeeming offers, trying to fraud our system, duplicating accounts, etc
The candidate will need a crystal clear understanding of our mission, our product and our user experience. The candidate will often exchange with Endossed's technical team but will report to the CEO.
You will not be a fit if
- You are not driven and independant
- Have less than excellent verbal and written communication skills
- Are not hungry for success
- You do not possess these traits
- Relentlessness
- Grit
- Humility
- Curiosity
- Raw intelligence
- Integrity
- Courage
We value
- Experience with user support
- Amazing human beings who are hustlers and laugh in the face of adversity
IT Intern - User Support
Posted 9 days ago
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Job Description
Benefits designed to take you far!
- Attractive salary (you can pay off your student debt or your next trip, the choice is yours!)
- My Flexibility” program (yes, you can finish at noon on Fridays to enjoy your favorite activities)
- Real projects that match your strengths and interests (We want your internship to live up to YOUR expectations!)
- Social activities (Yes, we like to have fun too!)
Would you like to put the knowledge you've learned at school to use in a real-world environment, as part of an experienced team with lots of projects?
That's great, because we have an internship available this winter with our IT technician team!
Your role in the team would be to provide first-level support to users of IT systems and equipment.
In this internship, you will have the opportunity to :
- Provide support to users for the following equipment: desktop computers, laptops, printers, factory equipment (tablets, industrial computers, scanners), telephones, and voicemail boxes.
- Configure and install new workstations when new employees arrive or workstations are relocated
- Prioritize and meet deadlines for IT requests assigned to you in connection with various requests
- Perform various tasks related to data backup, SPAM protection, user account management, directory access, etc.
With the following skills and qualities, you will be successful:
- Studying information technology or network management
- Enjoy working in a team
- Good knowledge of Office 365 (Exchange/Outlook, Teams, SharePoint, etc.)
- Good knowledge of Windows 11 and Windows Server 2019/2022/2025
Ready to join us? We're waiting for you for an internship from January 5 to April 17, 2026 (flexibility in terms of dates). The schedule is Monday to Friday, 40 hours a week.
We sincerely want to learn more about you!
IT Intern - User Support
Posted 1 day ago
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Job Description
Mission At Soucy, we believe that people are more important than parts and machines. By pooling our STRENGTHS, CREATIVITY and PASSION, we create and manufacture high-performance track systems, parts and accessories designed to take you off the beaten track.
Benefits designed to take you far!
Attractive salary (you can pay off your student debt or your next trip, the choice is yours!)
My Flexibility” program (yes, you can finish at noon on Fridays to enjoy your favorite activities)
Real projects that match your strengths and interests (We want your internship to live up to YOUR expectations!)
Social activities (Yes, we like to have fun too!)
What's a fun internship like?
Would you like to put the knowledge you've learned at school to use in a real-world environment, as part of an experienced team with lots of projects?
That's great, because we have an internship available this winter with our IT technician team!
Your role in the team would be to provide first-level support to users of IT systems and equipment.
In this internship, you will have the opportunity to :
Provide support to users for the following equipment: desktop computers, laptops, printers, factory equipment (tablets, industrial computers, scanners), telephones, and voicemail boxes.
Configure and install new workstations when new employees arrive or workstations are relocated
Prioritize and meet deadlines for IT requests assigned to you in connection with various requests
Perform various tasks related to data backup, SPAM protection, user account management, directory access, etc.
Profile With the following skills and qualities, you will be successful:
Studying information technology or network management
Enjoy working in a team
Good knowledge of Office 365 (Exchange/Outlook, Teams, SharePoint, etc.)
Good knowledge of Windows 11 and Windows Server 2019/2022/2025
Ready to join us? We're waiting for you for an internship from January 5 to April 17, 2026 (flexibility in terms of dates). The schedule is Monday to Friday, 40 hours a week.
We sincerely want to learn more about you!
IT Intern - User Support
Posted 1 day ago
Job Viewed
Job Description
Mission At Soucy, we believe that people are more important than parts and machines. By pooling our STRENGTHS, CREATIVITY and PASSION, we create and manufacture high-performance track systems, parts and accessories designed to take you off the beaten track.
Benefits designed to take you far!
Attractive salary (you can pay off your student debt or your next trip, the choice is yours!)
My Flexibility” program (yes, you can finish at noon on Fridays to enjoy your favorite activities)
Real projects that match your strengths and interests (We want your internship to live up to YOUR expectations!)
Social activities (Yes, we like to have fun too!)
What's a fun internship like?
Would you like to put the knowledge you've learned at school to use in a real-world environment, as part of an experienced team with lots of projects?
That's great, because we have an internship available this winter with our IT technician team!
Your role in the team would be to provide first-level support to users of IT systems and equipment.
In this internship, you will have the opportunity to :
Provide support to users for the following equipment: desktop computers, laptops, printers, factory equipment (tablets, industrial computers, scanners), telephones, and voicemail boxes.
Configure and install new workstations when new employees arrive or workstations are relocated
Prioritize and meet deadlines for IT requests assigned to you in connection with various requests
Perform various tasks related to data backup, SPAM protection, user account management, directory access, etc.
Profile With the following skills and qualities, you will be successful:
Studying information technology or network management
Enjoy working in a team
Good knowledge of Office 365 (Exchange/Outlook, Teams, SharePoint, etc.)
Good knowledge of Windows 11 and Windows Server 2019/2022/2025
Ready to join us? We're waiting for you for an internship from January 5 to April 17, 2026 (flexibility in terms of dates). The schedule is Monday to Friday, 40 hours a week.
We sincerely want to learn more about you!
IT Support Specialist- Help Desk
Posted 2 days ago
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Help desk technician
Posted 12 days ago
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English
Education Experience On siteWork must be completed at the physical location. There is no option to work remotely.
Responsibilities Tasks Experience and specialization Computer and technology knowledge Additional information Work conditions and physical capabilities Personal suitability Employment groupsThis employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for persons with disabilities
- Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
- Provides visual accessibility accommodations (for example: braille, screen readers, etc.)
- Provides auditory accessibility accommodations (for example: transcription software, teletypewriters, etc.)
- Participates in a government or community program or initiative that supports persons with disabilities
- Offers mentorship, coaching and/or networking opportunities for persons with disabilities
- Provides awareness training to employees to create a welcoming work environment for persons with disabilities
- Applies accessible and inclusive recruitment policies that accommodate persons with disabilities
Support for newcomers and refugees
- Participates in a government or community program or initiative that supports newcomers and/or refugees
- Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
- Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
- Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
- Supports newcomers and/or refugees with foreign credential recognition
- Offers mentorship programs that pair newcomers and/or refugees with experienced employees
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Support for youths
- Participates in a government or community program or initiative that supports youth employment
- Offers on-the-job training tailored to youth
- Offers mentorship, coaching and/or networking opportunities for youth
- Provides awareness training to employees to create a welcoming work environment for youth
Support for Veterans
- Participates in a government or community program or initiative that supports Veterans
- Offers mentorship, coaching and/or networking opportunities for Veterans
- Provides awareness training to employees to create a welcoming work environment for Veterans
- Recruits Veterans and other candidates with military experience through targeted hiring initiatives (for example: job fairs, outreach programs etc.)
- Assists with immediate transition needs of Veterans (for example: relocation, housing, etc.)
- Offers workshops, counselling services or other resources to help Veterans navigate their transition into the civilian workforce (for example: adapting to different organizational structures)
- Supports Veterans in translating their military skills and experience into the language of the civilian job market
- Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)
Support for Indigenous people
- Participates in a government or community program or initiative that supports Indigenous people
- Offers mentorship, coaching and/or networking opportunities for Indigenous workers
- Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
- Facilitates access to Elders who can offer support and guidance to Indigenous workers
Support for mature workers
- Participates in a government or community program or initiative that supports mature workers
- Applies hiring policies that discourage age discrimination
- Provides staff with awareness training to create a welcoming work environment for mature workers
- Offers mentorship, coaching and/or networking opportunities for mature workers
- Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc.)
- Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)
- Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.)
- Offers resources to help mature workers plan their retirement (for example: financial planning, access to pension and benefits, lifestyle adjustments, etc.)
Supports for visible minorities
- Participates in a government or community program or initiative that supports members of visible minorities
- Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
- Offers mentorship programs that pair members of visible minorities with experienced employees
- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
Membership in a group is not a job requirement. All interested applicants are strongly encouraged to apply.
This employer is committed to providing all job applicants with equal employment opportunities, and promoting inclusion. If you self-identify as a member of any employment group, you are encouraged to indicate it in your application.
Help Desk Analyst
Posted today
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Job Description
We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.
Responsibilities:
- Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
- Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
- Supporting MS Office 365
- Supporting Microsoft Teams environments
- Supporting Virtual Desktops (VMware)
- Supporting Adobe Acrobat DC
- Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
- Maintaining hardware inventory, asset database and systems documentation
- Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
- Re-installing/imaging desktops and laptops as needed
- Installing, configuring, desktop and network printers
- Assisting with security-related updates or patches
- Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
- Performing other duties as assigned
Requirements:
- Diploma in Computer Science/Engineering or equivalent experience.
- 1 to 3 years of experience in a technical support or IT customer service environment.
- Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
- CompTIA certified candidates will be given preference
- Detailed oriented, superior problem solving and troubleshooting ability
- Commitment to customer satisfaction through planning follow-up
- Excellent communication and customer service skills
- A proven track record of working with users at various ability levels
- The ability to use good judgment and multi-task within an ever-changing environment
- Experience in a 24×7 environment delivering high availability or mission-critical applications
- A minimum of three years of related work experience preferably in a legal or corporate environment
Perks:
- Competitive salary
- Paid vacation
- Health and dental benefits
- Flexible work arrangements
If this sounds like the right fit, please click and apply to this posting.