42 Workflow jobs in Canada
Asset Workflow TD
Vancouver, British Columbia
Image Engine Design
Posted today
Job Viewed
Job Description
Job Description
Job Description
Salary:
Position: Assets Workflow TD
Hiring Range:$104,000 to $123,500/year for a 40 hour work week
Project Contract: TBC
Company Benefits: Extended healthcare from day 1, premiums 100% covered by Image Engine, up to 8 paid Health and Wellness days per year.
*Candidates are required to be based in British Columbia and eligible to work in Canada*
ABOUT IMAGE ENGINE
Image Engine is a world-class VFX studio based in Vancouver, BC, that has built a reputation for excellence in the visual effects industry since 1995. We specialize in crafting stunning visual effects for feature films and television with an award-winning portfolio that includes The Book of Boba Fett, The Mandalorian, Game Of Thrones, Lost in Space, Jurassic World, and District 9.
We offer a full range of visual effects services, from concept designs and pre-visualization to CG animation, compositing, and explosive volumetric digital effects. Our crew is passionate about storytelling and pushing the artistic and technical boundaries to deliver the highest quality work on every project. R&D is central to our philosophy of driving creativity through innovation and we're committed to continually evolving our robust production pipelines.
At Image Engine, we value diversity and teamwork, and we're proud to foster a workplace culture that is supportive, respectful, and empowering. We believe that our success is a reflection of our exceptionally talented team, and we're always looking for passionate and dedicated individuals to join us on our mission to create unforgettable visual experiences. Join our team and be part of something extraordinary.
POSITION PURPOSE
The Assets Workflow TD provides support and guidance to our Assets artists and TDs, facilitating the creation of high quality deliverables for film and high end TV. They act as the technical advocate primarily for our Assets department, translating their technical and creative needs into tools and workflow designs to ensure efficient and successful delivery of Assets for Animation and VFX assets. They are well versed in CG production and able to understand both creative and technical needs and communicate solutions.
As part of a cohesive team of developers and TDs, the Assets Workflow TD uses their curiosity and investigative skills every day. They work with our artists, department supervisors, and CG supervisors to identify challenges, provide support and guidance, make suggestions as to approach, as well as implement tools and workflow designs that integrate smoothly within the overall Image Engine production pipeline.
The Assets Workflow TD contributes to the overall design, operation and improvement of the facility pipeline. This includes engaging in cross-department communication, requirements gathering, flagging inefficiencies, providing solutions to critical production issues, as well as leading the adoption and advocacy of new processes and technologies through training and documentation.
DUTIES & RESPONSIBILITIES
- Act as primary workflow problem-solver, educator and experience optimizer for the Assets department, developing a comprehensive knowledge of the CG workflow at Image Engine
- Guide, support and educate other Workflow TDs in the understanding of production related issues, providing context and clarification when necessary
- Guide, support and educate artists across the studio to help them interface with the Assets department and help them provide suitable and efficient data
- Generate and maintain documentation
- Determine the appropriate technical solutions to creative and production challenges in conjunction with the Workflow team.
- Consult with department leads and supervisors to standardize Assets workflows across the studio while maintaining the overall design ethos of the Image Engine pipeline
- Design and maintain facility tools and templates with an emphasis on intuitive, artist friendly tools and optimizing process and data-flow to suit current production needs, while keeping an eye on the future
- Act as an additional point of support for assets based issues, alongside leads and supervisors
- Communicate successes and challenges faced by the Assets department to the Workflow Team
- Actively triage production technical issues and communicate with Pipeline Team, Development Team or 3rd Party Vendors as required
- Inform the design and improvement of core tools by the Development Team, giving context to how tools are used in production
EDUCATION AND EXPERIENCE
- Demonstrated production experience in Asset
- Proven experience developing tools for VFX feature films
- A degree or equivalent education and experience in Computer Graphics, Computer Science, or other related course
A solid understanding and interest in multiple areas within VFX production and software development (e.g. asset management, support, colour science, lighting, fx, etc) a plus
SKILLS AND ABILITIES
Technical skills
- Advanced knowledge of assets related DCCs such as Maya, Mari, and Houdini
- Working knowledge of procedural scene assembly tools such as Gaffer or Katana
- Working knowledge of Arnold or equivalent offline production renderer
- Experience with Shotgun, RV, and interacting with production asset management systems
- Strong Python experience
- Strong understanding of CG asset production workflows
Core skills
- Curiosity. A genuine interest in understanding why we approach the work the way we do, a passion for improving that process and the drive to deliver results
- Have a knack for helping others, taking pleasure in continually improving their day-to-day experience
- Ability to effectively troubleshoot while dealing with competing priorities and projects
- Ability to take direction and feedback from a supervisor or a peer
- Team oriented with good communication skills. Able to work independently but not in isolation, as well as part of a close team
- Pragmatism. Knowing how to fit a solution to the scope of the problem and the available time
- Willingness to extend beyond your current specializations to help a larger production effort as and when required, and to cross-train in other disciplines
- Ability to adapt quickly to new technologies and applications
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0
Professional Services - Workflow Consultant
Ontario, Ontario
Roche
Posted 2 days ago
Job Viewed
Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
As a Laboratory Consultant within the Commercial Chapter, you will serve as the subject matter expert (SME) for Core Lab Clinical Chemistry, focusing on automation and workflow solutions across pre-analytics, analytics, post-analytics, and IT.
In this role, you will be an integral member of the commercial team, providing support to key accounts throughout crucial phases of the customer journey, including pre-buying, implementation, and transformation/optimization. Leveraging your in-depth understanding of the laboratory environment, you will adeptly translate customer objectives into sustainable testing solutions. Your goal will be to drive significant value by improving patient outcomes and enhancing efficiencies.
You possess a strong passion for the healthcare environment and recognize the vital impact of our solutions on both customer experience and patient care.
**The Opportunity**
+ Develop and recommend optimized laboratory systems and processes for major customer sites.
+ Generate recommendations and deliver insights to customers by providing sustainable testing solutions that drive value (improved efficiencies, better patient outcomes).
+ Collaborate with regional teams to craft compelling RFP responses that strategically position Roche for success.
+ Conduct workflow and system demonstrations/presentations for key accounts.
+ Simulate and quantify the financial impact of workflow improvements to demonstrate overall value and total cost of ownership to customers.
+ Perform simulation exercises to validate Turnaround Time (TAT) targets using proprietary and commercial analytical tools.
+ Conduct post-implementation analysis to assess the impact of system installations on customer operations.
+ Leverage LEAN methodology to identify and collaborate with customers on continuous improvement opportunities, ensuring continued positive customer engagement and driving efficiencies throughout the contract lifecycle.
+ Continuously seek and develop opportunities/leads for further customer engagement, with a focus on areas beyond traditional workflow settings, such as general lab and in-hospital environments.
**Who you are:**
+ University Degree in Bio Medical / Engineering / Electrical / Mechanical / Medical Technology (preferable, but not essential) and/or relevant experience in a clinical chemistry laboratory setting or related experience is required.
+ 7+ years experience in a clinical chemistry laboratory or related experience is required.
+ Medical Technology degree/certification is an asset.
+ High-level of proficiency with Excel, PowerPoint or Google equivalents.
+ In this position, you will be in contact with colleagues across Canada, so a proficient level of English and fluency in French is required.
+ Strong communication skills, executive presence and interpersonal skills.
+ Ability to travel up to 30% annually (could vary depending on where the candidate is based).
**Preferred:**
+ Laboratory Management experience
+ LEAN Six Sigma process optimization experience within a healthcare setting
+ Healthcare sales experience
**Relocation benefits are not available for this posting.**
En tant que conseiller, laboratoire, ventes et services conseils, vous agirez en tant qu'expert de chimie clinique du laboratoire principal pour les solutions d'automatisation et de flux de travail (pré-analyse / analyse / post-analyse, informatique). En tant que membre actif du chapitre Ventes et Services conseils, vous soutiendrez nos grands comptes lors des phases critiques du parcours client (pré-achat, implémentation et transformation / optimisation). Guidé par votre connaissance de l'environnement du laboratoire, vous pouvez facilement traduire les objectifs du client en solutions de test durables pour générer de la valeur (meilleurs résultats pour les patients, efficacité améliorée). Vous êtes passionné par l'environnement de la santé et comprenez l'importance de nos solutions sur l'expérience client et les soins aux patients.
**L'opportunité**
+ Développer et recommander des systèmes et des processus de laboratoire optimisés pour les principaux sites clients
+ Générer des recommandations, fournir des informations et engager les clients en proposant des solutions de test durables pour générer de la valeur (meilleurs résultats pour les patients, efficacité améliorée) aux yeux du client
+ Collaborer avec la brigade régionale pour élaborer des réponses aux appels d'offres afin de positionner de manière stratégique Roche pour réussir
+ Effectuer des démonstrations / présentations liées au flux de travail et au système pour les grands comptes
+ Simuler et quantifier l'impact financier des améliorations du flux de travail pour démontrer davantage la valeur globale (coût total de possession) pour le client
+ Effectuer des exercices de simulation pour valider les cibles de temps de rotation (TAT) à l'aide d'outils analytiques propriétaires et commerciaux (par exemple: MLAS, CWS, Leonardo, cobas 8000 Simulator, et autres)
+ Effectuer une analyse post-implémentation pour évaluer l'impact des installations du système sur les opérations du client
+ Tirer parti des compétences LEAN pour identifier et collaborer avec les clients sur les opportunités d'amélioration continue, en augmentant l'efficacité et en assurant un engagement client positif continu tout au long de la durée du contrat
+ Rechercher et développer en permanence des opportunités / pistes pour un engagement client supplémentaire; avec un accent particulier sur les domaines en dehors du cadre de flux de travail traditionnel - laboratoire général et / ou à l'hôpital
**Qui vous êtes**
+ Un diplôme universitaire en biomédecine / ingénierie / électrique / mécanique / technologie médicale (préférable, mais pas indispensable) et/ou une expérience pertinente dans un laboratoire de chimie clinique ou une expérience connexe est requise.
+ Un diplôme / une certification en technologie médicale est préférable.
+ Haut niveau de maîtrise d'Excel et Powerpoint.
+ +7 ans d'expérience dans un laboratoire de chimie clinique ou une expérience connexe est requise.
+ Dans ce poste, vous serez en contact avec des collègues dans tout le Canada. Par conséquent, un niveau d'anglais suffisant est requis et la maîtrise du français est requise.
+ Solides compétences en communication, présence exécutive et compétences interpersonnelles.
+ Capacité à voyager jusqu'à 30% par an (peut varier selon l'endroit où le candidat est basé).
**Préférence:**
+ Expérience en gestion de laboratoire
+ Optimisation des processus LEAN Six Sigma dans un environnement de soins de santé
+ Expérience de vente dans le secteur de la santé
**Ce poste ne bénéficie pas d'avantages liés à la réinstallation.**
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
**The Position**
As a Laboratory Consultant within the Commercial Chapter, you will serve as the subject matter expert (SME) for Core Lab Clinical Chemistry, focusing on automation and workflow solutions across pre-analytics, analytics, post-analytics, and IT.
In this role, you will be an integral member of the commercial team, providing support to key accounts throughout crucial phases of the customer journey, including pre-buying, implementation, and transformation/optimization. Leveraging your in-depth understanding of the laboratory environment, you will adeptly translate customer objectives into sustainable testing solutions. Your goal will be to drive significant value by improving patient outcomes and enhancing efficiencies.
You possess a strong passion for the healthcare environment and recognize the vital impact of our solutions on both customer experience and patient care.
**The Opportunity**
+ Develop and recommend optimized laboratory systems and processes for major customer sites.
+ Generate recommendations and deliver insights to customers by providing sustainable testing solutions that drive value (improved efficiencies, better patient outcomes).
+ Collaborate with regional teams to craft compelling RFP responses that strategically position Roche for success.
+ Conduct workflow and system demonstrations/presentations for key accounts.
+ Simulate and quantify the financial impact of workflow improvements to demonstrate overall value and total cost of ownership to customers.
+ Perform simulation exercises to validate Turnaround Time (TAT) targets using proprietary and commercial analytical tools.
+ Conduct post-implementation analysis to assess the impact of system installations on customer operations.
+ Leverage LEAN methodology to identify and collaborate with customers on continuous improvement opportunities, ensuring continued positive customer engagement and driving efficiencies throughout the contract lifecycle.
+ Continuously seek and develop opportunities/leads for further customer engagement, with a focus on areas beyond traditional workflow settings, such as general lab and in-hospital environments.
**Who you are:**
+ University Degree in Bio Medical / Engineering / Electrical / Mechanical / Medical Technology (preferable, but not essential) and/or relevant experience in a clinical chemistry laboratory setting or related experience is required.
+ 7+ years experience in a clinical chemistry laboratory or related experience is required.
+ Medical Technology degree/certification is an asset.
+ High-level of proficiency with Excel, PowerPoint or Google equivalents.
+ In this position, you will be in contact with colleagues across Canada, so a proficient level of English and fluency in French is required.
+ Strong communication skills, executive presence and interpersonal skills.
+ Ability to travel up to 30% annually (could vary depending on where the candidate is based).
**Preferred:**
+ Laboratory Management experience
+ LEAN Six Sigma process optimization experience within a healthcare setting
+ Healthcare sales experience
**Relocation benefits are not available for this posting.**
En tant que conseiller, laboratoire, ventes et services conseils, vous agirez en tant qu'expert de chimie clinique du laboratoire principal pour les solutions d'automatisation et de flux de travail (pré-analyse / analyse / post-analyse, informatique). En tant que membre actif du chapitre Ventes et Services conseils, vous soutiendrez nos grands comptes lors des phases critiques du parcours client (pré-achat, implémentation et transformation / optimisation). Guidé par votre connaissance de l'environnement du laboratoire, vous pouvez facilement traduire les objectifs du client en solutions de test durables pour générer de la valeur (meilleurs résultats pour les patients, efficacité améliorée). Vous êtes passionné par l'environnement de la santé et comprenez l'importance de nos solutions sur l'expérience client et les soins aux patients.
**L'opportunité**
+ Développer et recommander des systèmes et des processus de laboratoire optimisés pour les principaux sites clients
+ Générer des recommandations, fournir des informations et engager les clients en proposant des solutions de test durables pour générer de la valeur (meilleurs résultats pour les patients, efficacité améliorée) aux yeux du client
+ Collaborer avec la brigade régionale pour élaborer des réponses aux appels d'offres afin de positionner de manière stratégique Roche pour réussir
+ Effectuer des démonstrations / présentations liées au flux de travail et au système pour les grands comptes
+ Simuler et quantifier l'impact financier des améliorations du flux de travail pour démontrer davantage la valeur globale (coût total de possession) pour le client
+ Effectuer des exercices de simulation pour valider les cibles de temps de rotation (TAT) à l'aide d'outils analytiques propriétaires et commerciaux (par exemple: MLAS, CWS, Leonardo, cobas 8000 Simulator, et autres)
+ Effectuer une analyse post-implémentation pour évaluer l'impact des installations du système sur les opérations du client
+ Tirer parti des compétences LEAN pour identifier et collaborer avec les clients sur les opportunités d'amélioration continue, en augmentant l'efficacité et en assurant un engagement client positif continu tout au long de la durée du contrat
+ Rechercher et développer en permanence des opportunités / pistes pour un engagement client supplémentaire; avec un accent particulier sur les domaines en dehors du cadre de flux de travail traditionnel - laboratoire général et / ou à l'hôpital
**Qui vous êtes**
+ Un diplôme universitaire en biomédecine / ingénierie / électrique / mécanique / technologie médicale (préférable, mais pas indispensable) et/ou une expérience pertinente dans un laboratoire de chimie clinique ou une expérience connexe est requise.
+ Un diplôme / une certification en technologie médicale est préférable.
+ Haut niveau de maîtrise d'Excel et Powerpoint.
+ +7 ans d'expérience dans un laboratoire de chimie clinique ou une expérience connexe est requise.
+ Dans ce poste, vous serez en contact avec des collègues dans tout le Canada. Par conséquent, un niveau d'anglais suffisant est requis et la maîtrise du français est requise.
+ Solides compétences en communication, présence exécutive et compétences interpersonnelles.
+ Capacité à voyager jusqu'à 30% par an (peut varier selon l'endroit où le candidat est basé).
**Préférence:**
+ Expérience en gestion de laboratoire
+ Optimisation des processus LEAN Six Sigma dans un environnement de soins de santé
+ Expérience de vente dans le secteur de la santé
**Ce poste ne bénéficie pas d'avantages liés à la réinstallation.**
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
This advertiser has chosen not to accept applicants from your region.
1
Document Management and Workflow Specialist
Markham, Ontario
Idealogical Systems Inc
Posted today
Job Viewed
Job Description
Job Description
Job Description
Salary: 100-125k
WHEN WAS THE LAST TIME YOU ENDED YOUR WORKDAY WITH A SMILE?
You spend 80% of your life at work, and you should be doing what you love with people you like doing it with, all while making a difference in your community.
How do we ensure that smile?
- We are fun people.
- We are people who take pride in being themselves and are confident in the help we bring to those around us.
- We get genuine joy from making others around us feel heard, helped, and happy.
If you know what we are talking about, then you are in the right place in your job search journey.
It's a great time to join our team and grow with us.
Idealogical has been in business since 1995. We have continuously worked towards giving our employees and clients access to all the tools and benefits of working with a larger firm while maintaining the empathy and nimbleness of a small business. We take pride in what we do, have a few laughs, stay relatively casual, and deliver best-in-class service.
We are looking for a kickass Document Management Specialist to join our team.
Your code word for success is Momentum.
Who are we looking for, you ask?
We are seeking a skilled Document Management Specialist with expertise in Canon Therefore and other document management systems such as Laserfiche, OpenText, DocuWare, or SharePoint DMS. The ideal candidate combines a technical background with workflow engineering experience and a consultative approach to helping clients achieve their digital transformation goals. You will support both internal teams and clients in building secure, efficient, and automated document workflows that align with business processes and compliance requirements. YOUR creativity, energy and attention-to-detail attitude is what we need to augment our growing team of A-list talent. This position will be client facing.
WHAT WILL YOU BE DOING
- Design solutions for document management problems at clients.
- Configure, administer, and support document management systems
- Design and implement automated document workflows that enhance productivity and reduce manual handling.
- Engage with clients to assess current documentation environments and propose tailored digital transformation strategies.
- Provide consultation and training to users on system capabilities, best practices, and usage.
- Ensure secure, structured, and compliant storage and retrieval of documents across systems.
- Collaborate with internal teams to integrate document management platforms with business systems (ERP, CRM, etc.).
- Conduct audits and maintain system compliance with regulatory standards (e.g., GDPR, HIPAA, ISO).
WHAT YOU BRING TO THE TABLE
Must-Have Skills & Qualifications
- Bachelors degree in Computer Science, Engineering, Information Management, or related fieldor equivalent experience.
- 3+ years of experience in document management systems, with proven expertise in Canon Therefore and/or familiarity with other platforms (e.g., Laserfiche, DocuWare, OpenText, SharePoint).
- Drivers license and a car to travel to client sites
- Demonstrated ability to build and optimize document workflows using system-native tools.
- Strong understanding of document control principles, metadata structures, and data security.
- Excellent problem-solving skills with the ability to analyze, recommend, and implement technical solutions.
- Strong communication and interpersonal skills to engage effectively with clients and cross-functional teams.
Key To Succeed in This Role
- Experience with workflow automation, system integration (e.g., APIs, web services), or scripting.
- Knowledge of compliance-driven document environments in industries such as finance, healthcare, or government.
- Vendor certifications (e.g., Canon Therefore Certified Professional, Laserfiche Certification, etc.) are a strong asset.
- Strong understanding of the organization's goals and objectives.
- Empathy, compassion, sense of humour.
- Exceptional written and oral communication skills.
- Outstanding interpersonal skills, with a focus on listening and questioning skills.
- Strong documentation skills.
- Ability to absorb and retain information quickly.
- Ability to present ideas in user-friendly language to non-technical staff and end users.
- Ability to take on challenges that require critical thinking and decision-making skills.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
- Stay up-to-date with educational goals to further professional development.
- Dont take yourself too seriously.
WHAT CAN YOU EXPECT OF US
By joining Idealogical, you will work with some of the industry's brightest and most experienced people in an environment where you are challenged to be the best in everything you do. Idealogical is where you can grow and develop your career in a meaningful way.
We have folks that have been with us for 5 years, 10 years, 15 years and 30 years.
Our team is everything to us and we take care of our people like we expect you to care for our clients. We foster sustainable growth, good health and overall well-being and strive hard to make you feel heard, helped, and happy.
How we make you feel heard?
- Anonymous feedback system led by the president to make continuous changes and improvements to solidify our already strong company culture.
- Recognition for being a team player reflected in weekly monetary wins in the form of peer praises.
- Recognition for being an exceptional employee with opportunities to win 6 different awards at our annual holiday get together.
How we make you feel helped?
- 6 paid training and education days per year to help you fill your knowledge gap.
- We invest heavily in helping our people acquire skills dictated by the IT industry and pay for your professional certifications.
- Distinct regular events infused with competitive team games, good food and great conversations.
- In-house Chiropractor services provided by our trusted health practitioner, who uses cutting-edge tools and techniques to maximize your health.
- In-house Massage facility where you can take a break during the day and relax.
- An organization-wide group of people who looks out for you and goes above and beyond to help each other succeed.
How we make you feel happy?
- Competitive base salary.
- 3-week vacation to start.
- 6 personal days for those uninvited sicknesses, personal commitments (for example, unscheduled school closures), or just 'I don't feel like working today' days.
- Comprehensive health and dental benefits.
- State-of-the-art office space carefully designed to help you transition from the fatigue caused by work-from-home settings.
If you have made it this far on the page, it tells us you are interested in working with us, and we would love to hear from you!
Thank you for your interest in the position.
Only those applicants that are selected for interviews will be contacted. Please do not contact the company directly. We are committed to providing equal opportunities for persons with disabilities. Accommodation is available at all stages of the recruitment process, at the candidate's request.
This advertiser has chosen not to accept applicants from your region.
2
Process Improvement Specialist
Montréal, Quebec
Aston Carter
Posted today
Job Viewed
Job Description
Job Description
Job Description
Aperçu
Nous recherchons un(e) Responsable de la transformation des affaires expérimenté(e) et dynamique pour soutenir les initiatives stratégiques. Ce rôle est axé sur les projets, la normalisation des processus, l’optimisation des rapports et la conduite du changement à l’échelle mondiale. Vous collaborerez étroitement avec l’équipe de transformation pour favoriser l’alignement global et améliorer l’efficacité, la capacité et la cohérence des opérations.
This advertiser has chosen not to accept applicants from your region.
3
Senior Business Process Consultant, IT Service Management Workflow
Toronto, Ontario
ServiceNow, Inc.
Posted 24 days ago
Job Viewed
Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**The Role**
The Sr. Business Process Consultant, (ITSM) IT Service Management Workflow is the functional and process expert of a customer engagement team - consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow SPM products - all with the goal of accelerating and driving customer business outcomes.
**What You'll Do in This Role**
As a ServiceNow ITSM Process Consultant, you will act as the process expert guiding customers in designing, implementing, and optimizing IT Service Management (ITSM) workflows using ServiceNow best practices. In this role, you will:
+ Serve as the process expert for ITSM workflows, leveraging ServiceNow products with a focus on configuration over customization.
+ Drive ITSM process definition, re-engineering, improvement, and gap analysis during workshops with key sponsors and stakeholders.
+ Lead customer design workshops focused on ServiceNow ITSM functionality and enterprise architecture solutions.
+ Partner with customer process owners and SMEs to gather requirements using ServiceNow standard materials and collateral.
+ Guide customers in completing documentation such as business requirement workbooks.
+ Translate business needs into functional user stories with acceptance criteria, testing strategies, and knowledge transfer plans.
+ Advocate for the customer's needs throughout the engagement.
+ Support internal solution testing with technical resources, and guide customer unit and user acceptance testing.
+ Prepare customer-facing deliverables with a strong process focus.
+ Act as a lead contributor within engagement project teams to deliver successful outcomes.
+ Manage multiple, complex projects and initiatives simultaneously.
+ Promote continuous improvement practices in delivery and engagement materials.
+ Support sales activities when required.
+ Mentor and train ServiceNow colleagues and partners upon request.
+ Travel up to 50% annually, based on customer and internal needs.
**To be successful in this role, you will bring:**
+ Experience integrating AI into work processes (e.g., AI-powered tools, workflow automation, or decision support).
+ 5+ years of consulting experience for complex, global organizations.
+ 5+ years of ITSM implementation experience as an implementer.
+ Familiarity with ITSM frameworks such as ITIL or IT4IT.
+ Proven ability to lead customer-facing projects and deliver complex technical solutions.
+ A strong problem-solving mindset, customer success orientation, and ability to deliver business value.
+ Experience with cloud computing, digital transformation, and modern IT architectures (preferred).
+ Understanding of software development lifecycle (SDLC) and IT operations (preferred).
+ Strong facilitation skills: able to lead workshops, convert business requirements into configuration requirements, and author user stories for Agile development.
+ Excellent written and verbal communication, including presentation skills (Visio, Word, PowerPoint).
+ Ability to analyze and recommend ITSM strategies aligned with business priorities.
+ Strong interpersonal skills with a customer-centric and culturally aware approach.
+ A proven team player and collaborator.
+ Travel up to 50% annually, based on customer and internal needs.
**Preferred Certifications**
+ ServiceNow Administrator
+ TIL v4
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
**The Role**
The Sr. Business Process Consultant, (ITSM) IT Service Management Workflow is the functional and process expert of a customer engagement team - consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow SPM products - all with the goal of accelerating and driving customer business outcomes.
**What You'll Do in This Role**
As a ServiceNow ITSM Process Consultant, you will act as the process expert guiding customers in designing, implementing, and optimizing IT Service Management (ITSM) workflows using ServiceNow best practices. In this role, you will:
+ Serve as the process expert for ITSM workflows, leveraging ServiceNow products with a focus on configuration over customization.
+ Drive ITSM process definition, re-engineering, improvement, and gap analysis during workshops with key sponsors and stakeholders.
+ Lead customer design workshops focused on ServiceNow ITSM functionality and enterprise architecture solutions.
+ Partner with customer process owners and SMEs to gather requirements using ServiceNow standard materials and collateral.
+ Guide customers in completing documentation such as business requirement workbooks.
+ Translate business needs into functional user stories with acceptance criteria, testing strategies, and knowledge transfer plans.
+ Advocate for the customer's needs throughout the engagement.
+ Support internal solution testing with technical resources, and guide customer unit and user acceptance testing.
+ Prepare customer-facing deliverables with a strong process focus.
+ Act as a lead contributor within engagement project teams to deliver successful outcomes.
+ Manage multiple, complex projects and initiatives simultaneously.
+ Promote continuous improvement practices in delivery and engagement materials.
+ Support sales activities when required.
+ Mentor and train ServiceNow colleagues and partners upon request.
+ Travel up to 50% annually, based on customer and internal needs.
**To be successful in this role, you will bring:**
+ Experience integrating AI into work processes (e.g., AI-powered tools, workflow automation, or decision support).
+ 5+ years of consulting experience for complex, global organizations.
+ 5+ years of ITSM implementation experience as an implementer.
+ Familiarity with ITSM frameworks such as ITIL or IT4IT.
+ Proven ability to lead customer-facing projects and deliver complex technical solutions.
+ A strong problem-solving mindset, customer success orientation, and ability to deliver business value.
+ Experience with cloud computing, digital transformation, and modern IT architectures (preferred).
+ Understanding of software development lifecycle (SDLC) and IT operations (preferred).
+ Strong facilitation skills: able to lead workshops, convert business requirements into configuration requirements, and author user stories for Agile development.
+ Excellent written and verbal communication, including presentation skills (Visio, Word, PowerPoint).
+ Ability to analyze and recommend ITSM strategies aligned with business priorities.
+ Strong interpersonal skills with a customer-centric and culturally aware approach.
+ A proven team player and collaborator.
+ Travel up to 50% annually, based on customer and internal needs.
**Preferred Certifications**
+ ServiceNow Administrator
+ TIL v4
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
This advertiser has chosen not to accept applicants from your region.
4
Digitization Automation and Workflow Intern/Co-op
Toronto, Ontario
TD Bank
Posted 5 days ago
Job Viewed
Job Description
**Role Type:**
Internship/Co-op
**Work Term:**
Winter/Term 2
**Work Location:**
Toronto, Ontario, Canada
**Hours:**
37.5
**Pay Details:**
$23.37 - $38.05 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
**DEPARTMENT OVERVIEW**
Co-op and Internship opportunities allow you to gain valuable work experience across a number of the businesses at TD. You will work with experienced colleagues, receive world class training, and be part of a community of students across TD, where you will have an impact, grow as individual and experience our culture of care.
Our **Co-op/Intern Programming** is offered with select Co-op and Internship roles and is designed to help you better understand the TD business, build on critical career capabilities, and broaden your professional network. This program is designed to complement your on-the job experience and features:
+ Leadership talks with key Leaders from across the organization
+ Lunch and Learns on topics such as Innovation
+ Diversity and Inclusion and Personal Branding and so much more
**JOB DESCRIPTION**
TDI Digitization, Automation and Workflow team's mandate is to unlock business value through Innovative Automation (IA) and Workflow (Salesforce). This type of work is about transforming how people work and interact with digital capabilities, rather than simply a technology implementation. Key considerations include process optimization and re-design and how robotic automation and workflow solutions can improve the customer experience, while freeing up people's time to focus on more value-adding activities.
Reporting to the Manager, Business Management, the Senior Analyst is responsible for supporting Pan-TDI Automation & Workflow deliverables and strategic initiatives to unlock business value through Robotic Process Automation and Salesforce capabilities. This individual will work closely with multiple stakeholders and teams including Enterprise Automation Hub, Customer Engagement Platform, Business Transformation, Business Architecture, Enterprise Process Excellence, TDI Technology Services, Digital Channels, Customer Strategy and TD Insurance Operations. Together we will work to identify transformation and process improvement opportunities, deliver automation, case management and leads management solutions, and champion proof of concepts which optimize customer and colleague experiences and improve operational efficiency.
Looking for innovative thinkers with continuous improvement mentality, strong communication, business acumen and digital literacy.
+ Support successful execution of relevant reporting, operational requests, and transactional requests for the business unit and/or client.
+ Conduct less complex analytics and research, and obtain/share internal and external relevant business/market data.
+ Assist with building and reviewing internal models, tools, processes, policies, presentations, and other related materials; challenge team and improve the underlying processes of functional area.
+ Prioritize and manage own workload to meet service level agreement requirements for service and productivity.
+ Consistently exercise discretion in managing information and all matters of confidentiality; raise issues where appropriate.
+ Access systems, understand and apply system capabilities, ensure information is completed timely and accurately.
+ Work autonomously and perform multiple and/or diverse tasks that are complex, involving multiple steps, systems, and jurisdictions.
+ Apply expert knowledge across a broad range or variety of products, processes or systems within own area of specialty to process transactions and activities that could be characterized by moderate to high risk.
+ Gather and analyze data to identify and solve complex problems, raise as required.
+ Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
+ Support the team by continuously improving knowledge / expertise in own area and participate in knowledge transfer within the team and business unit.
+ Participate in personal performance management and development activities, including cross training within own team.
**JOB REQUIREMENTS**
+ Currently enrolled in an **undergraduate degree** in Finance, Accounting, Analytics, Data, Business/Commerce or related field
+ Must be enrolled in an undergraduate degree with the intent of going back to school at the start of your work term
+ Current enrollment in a relevant post-secondary program
+ Over 1 year of related experience
+ Proficient with MS Office Suite and internet applications
+ Strong communications skills with positive personality and willingness to accept challenges.
+ A strong analytical mind with attention to detail and desire to learn and grow.
+ Deep dive learning of the automation process / capabilities acting as a TDI Automation expert.
+ Collaborate with Manager to ensure strong Day 2 IA governance and controls, incident tracking, digital worker maintenance, support and change management.
+ Develop and promote a culture of innovation and colleague development to create an environment dedicated to the future readying of colleagues' digital and agile skills.
+ Complete reoccurring and ad hoc benefits reporting by gathering operational metrics and supporting insights.
+ Support overall program health by completing reviews of Process Detail Documents, SharePoint audits, gathering missing project artifacts, overseeing version control, and more.
+ Identify opportunities for improvement to processes in production and supporting small scale deliverables.
+ Role model behaviors consistent with TD's Shared Commitments.
**ADDITIONAL INFORMATION**
+ This position is a 4-month work term and will commence January 5th 2026 - April 24th 2026
+ Applications must include a transcript, cover letter (one letter-sized page or less) and a resume (maximum of 2 pages).
+ We welcome all applications; however, we will only contact qualified candidates chosen for an interview. Thank you for your interest.
+ TD requires employees to reside in the country where the role is located, irrespective of remote working arrangements.
+ TD is committed to providing you with the best candidate experience and internship in these unique circumstances. As such, work location and start dates are subject to change.
**HOURS**
Monday-Friday, standard business hours
**Who We Are**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
Internship/Co-op
**Work Term:**
Winter/Term 2
**Work Location:**
Toronto, Ontario, Canada
**Hours:**
37.5
**Pay Details:**
$23.37 - $38.05 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
**DEPARTMENT OVERVIEW**
Co-op and Internship opportunities allow you to gain valuable work experience across a number of the businesses at TD. You will work with experienced colleagues, receive world class training, and be part of a community of students across TD, where you will have an impact, grow as individual and experience our culture of care.
Our **Co-op/Intern Programming** is offered with select Co-op and Internship roles and is designed to help you better understand the TD business, build on critical career capabilities, and broaden your professional network. This program is designed to complement your on-the job experience and features:
+ Leadership talks with key Leaders from across the organization
+ Lunch and Learns on topics such as Innovation
+ Diversity and Inclusion and Personal Branding and so much more
**JOB DESCRIPTION**
TDI Digitization, Automation and Workflow team's mandate is to unlock business value through Innovative Automation (IA) and Workflow (Salesforce). This type of work is about transforming how people work and interact with digital capabilities, rather than simply a technology implementation. Key considerations include process optimization and re-design and how robotic automation and workflow solutions can improve the customer experience, while freeing up people's time to focus on more value-adding activities.
Reporting to the Manager, Business Management, the Senior Analyst is responsible for supporting Pan-TDI Automation & Workflow deliverables and strategic initiatives to unlock business value through Robotic Process Automation and Salesforce capabilities. This individual will work closely with multiple stakeholders and teams including Enterprise Automation Hub, Customer Engagement Platform, Business Transformation, Business Architecture, Enterprise Process Excellence, TDI Technology Services, Digital Channels, Customer Strategy and TD Insurance Operations. Together we will work to identify transformation and process improvement opportunities, deliver automation, case management and leads management solutions, and champion proof of concepts which optimize customer and colleague experiences and improve operational efficiency.
Looking for innovative thinkers with continuous improvement mentality, strong communication, business acumen and digital literacy.
+ Support successful execution of relevant reporting, operational requests, and transactional requests for the business unit and/or client.
+ Conduct less complex analytics and research, and obtain/share internal and external relevant business/market data.
+ Assist with building and reviewing internal models, tools, processes, policies, presentations, and other related materials; challenge team and improve the underlying processes of functional area.
+ Prioritize and manage own workload to meet service level agreement requirements for service and productivity.
+ Consistently exercise discretion in managing information and all matters of confidentiality; raise issues where appropriate.
+ Access systems, understand and apply system capabilities, ensure information is completed timely and accurately.
+ Work autonomously and perform multiple and/or diverse tasks that are complex, involving multiple steps, systems, and jurisdictions.
+ Apply expert knowledge across a broad range or variety of products, processes or systems within own area of specialty to process transactions and activities that could be characterized by moderate to high risk.
+ Gather and analyze data to identify and solve complex problems, raise as required.
+ Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
+ Support the team by continuously improving knowledge / expertise in own area and participate in knowledge transfer within the team and business unit.
+ Participate in personal performance management and development activities, including cross training within own team.
**JOB REQUIREMENTS**
+ Currently enrolled in an **undergraduate degree** in Finance, Accounting, Analytics, Data, Business/Commerce or related field
+ Must be enrolled in an undergraduate degree with the intent of going back to school at the start of your work term
+ Current enrollment in a relevant post-secondary program
+ Over 1 year of related experience
+ Proficient with MS Office Suite and internet applications
+ Strong communications skills with positive personality and willingness to accept challenges.
+ A strong analytical mind with attention to detail and desire to learn and grow.
+ Deep dive learning of the automation process / capabilities acting as a TDI Automation expert.
+ Collaborate with Manager to ensure strong Day 2 IA governance and controls, incident tracking, digital worker maintenance, support and change management.
+ Develop and promote a culture of innovation and colleague development to create an environment dedicated to the future readying of colleagues' digital and agile skills.
+ Complete reoccurring and ad hoc benefits reporting by gathering operational metrics and supporting insights.
+ Support overall program health by completing reviews of Process Detail Documents, SharePoint audits, gathering missing project artifacts, overseeing version control, and more.
+ Identify opportunities for improvement to processes in production and supporting small scale deliverables.
+ Role model behaviors consistent with TD's Shared Commitments.
**ADDITIONAL INFORMATION**
+ This position is a 4-month work term and will commence January 5th 2026 - April 24th 2026
+ Applications must include a transcript, cover letter (one letter-sized page or less) and a resume (maximum of 2 pages).
+ We welcome all applications; however, we will only contact qualified candidates chosen for an interview. Thank you for your interest.
+ TD requires employees to reside in the country where the role is located, irrespective of remote working arrangements.
+ TD is committed to providing you with the best candidate experience and internship in these unique circumstances. As such, work location and start dates are subject to change.
**HOURS**
Monday-Friday, standard business hours
**Who We Are**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
This advertiser has chosen not to accept applicants from your region.
5
Associate, Process Improvement (AI Applications)
Toronto, Ontario
PSI CRO
Posted today
Job Viewed
Job Description
Job Description
Additional Information
Job Description
Company Description
We are the company that cares – for our staff, for our clients, for our partners and for the quality of the work we do. A dynamic, global company founded in 1995, we bring together more than 2,800 driven, dedicated and passionate individuals. We work on the frontline of medical science, changing lives, and bringing new medicines to those who need them.
Job DescriptionOnly CV's in English will be considered
Key Responsibilities
- Become a subject matter expert in all of our internal AI Applications and their capabilities.
- Apply prompt engineering and prompt engineering frameworks to optimize AI output for different business needs.
- Create marketing materials, including written copy, graphics, and presentations, to promote AI initiatives.
- Create Documentation and User Guides on Internal AI Applications
- Design Workflow Diagrams in Confluence, Draw.io, or Visio
- Track work progress, issues, and milestones in Jira, ensuring projects remain on schedule.
- Manage and follow up on projects, ensuring deadlines are met and deliverables are completed to standard.
- Lead Intake Meetings for Process Improvement Projects
- Develop and deliver AI and prompt engineering training sessions for internal teams.
- Record and edit videos for training, marketing, and project updates.
- Provide guidance on what AI can and cannot do, setting realistic expectations for stakeholders.
- Collaborate across departments to ensure successful AI project implementation.
Required Qualifications
- 3+ years of business analyst experience. Knowledge of process management methodologies such as BPM, Lean, Six Sigma, Agile etc.
- 2+ years of experience in AI-related roles, digital marketing, or project coordination.
- Demonstrated expertise in prompt engineering and familiarity with prompt frameworks.
- Consulting Experience
- Proven ability to train individuals and teams in AI tools and workflows.
- Strong project management skills with hands-on Jira experience.
- Proficiency in recording and editing videos (basic to intermediate).
- Strong understanding of AI capabilities, limitations, and ethical considerations.
- Excellent written and verbal communication skills for creating marketing materials and training content.
- Ability to work cross-functionally and manage multiple priorities.
Preferred Qualifications
- Experience in AI marketing or technology adoption campaigns.
- Familiarity with AI tools beyond chat-based models (e.g., image generation, speech-to-text).
- Knowledge of agile workflows and sprint planning in Jira.
- Basic graphic design or content creation skills.
- Background in enterprise or corporate environments.
- Experience working with RPA Solutions
Additional Information
If you feel it is time to make your skills and knowledge visible within a growing company with true focus on its people, then PSI is the right choice for you.
This advertiser has chosen not to accept applicants from your region.
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