922 Customer Inquiries jobs in Ontario

Job Description

Salary: $50,000-$60,000

Schema App is a fast-paced, profitable SaaS company headquartered in Guelph, Ontario, and proud of our Canada-wide team. We are a smart, collaborative team on a mission to own the Enterprise Content Knowledge Graph market globally. Schema App is proud to call SAP, Gusto, and Henry Ford Health our customers. We are the leaders in a niche area of search engine optimization (SEO), called schema markup. Our comprehensive end-to-end solution empowers Digital Marketing Teams to achieve organic search results. Our technology is essential with the evolution of AI Search (ChatGPT, Gemini). The knowledge graphs we build can be re-used by Content teams to get insights on their content.

Visit Schema App at onLinkedIn.

We are looking for a Customer Support Associate to join our team. Schema App's solution is a combination of our scalable technology platform and High Touch Support. The Customer Support Associate will be responsible for supporting our Customer Success Managers by taking on the daily tasks of maintenance and monitoring, authoring and customer action items.

Purpose of the Role

Delight our customers by executing timely and accurate support, with a focus on queue management, customer monitoring, documentation and action items, and template management to deliver an exceptional service experience.

Role Accountabilities

• Customer Maintenance and Deployment Monitoring:Own the process to monitor, execute, analyze and report on Maintenance and Monitoring in a timely and accurate manner at the cadence outlined in the customer contracts.

• Support Ticket Queue:Manage and resolve support tickets in the queue and loop in relevant departments to ensure accurate and timely resolution.

• Customer Support:Partner with Customer Success Managers (CSMs) for Business Review Prep, Customer action items (examples are rich result opportunities, specific reporting, market news consolidation, etc), and note taking and documentation. Partner with CSMs for expansion paperwork drafting, follow-ups and resolution.

• Product Feedback:Identifying and providing feedback, or ask the questions to product to figure out how things are working, document it clearly, or make the product better. Open Githubs and document problems and opportunities within the tools.

• Authoring and Template Management:Partner with CSMs for authoring schema markup in Highlighter. Including authoring, documentation, QA and yearly template maintenance.
• Scoping and Integration Testing:Collaborate with the Implementation Manager to develop and deliver comprehensive customer scope documentation in support of Sales and Customer Success Managers. Assist in conducting, validating, and documenting integration testing to ensure technical readiness for prospective customers.

Key Competencies

• Lifelong Learner:Strong and active interest in personal learning and personal/professional growth - which serves as a measure for the pursuit of growth in self-awareness, wisdom, knowledge, and insight.

• Project Management:Strength in working collaboratively with internal stakeholders to identify, create, and manage project plans for the contract while demonstrating fierce prioritization and ensure deliverables are provided on timelines agreed to.

• Organization and Time Management:Ability to prioritize tasks and manage tasks for multiple customer accounts. Capability to meet deadlines and maintain accurate records. Ability to manage support ticket queues efficiently.

• Communication Skills:Excellent written and verbal communication skills for internal and customer interactions and documentation. Capability to effectively manage expectations and resolve issues. Strong note taking and documentation abilities.

• Analytical Skills:Ability to interpret data and identify trends related to customer and industry trends. Capability to analyze customer needs and provide relevant solutions. Ability to QA documents and templates.

• Technical Proficiency:Ability to learn Schema Markup and how to monitor and analyze deployment and maintenance data. Proficiency in using CRM and support ticketing systems. Capability to understand and explain technical concepts to internal and external stakeholders.
  

Metrics

• Support Ticket First Response SLA
• Support Ticket Resolution SLA
• On time Maintenance and Monitoring Report Delivery
• Business Review Customer Satisfaction Score

Core Values

• Growth Mindset: We are adaptable, nimble, and resilient. We are always learning.
• Resourceful: We are resourceful, take action on opportunities, and dont give up.
  
• One Team: We are collaborative; we win and learn together.
• We are Humble:We know what we are good at as people and as a company. We share what we know, admit what we dont, and seek clarity through curious questions.
  
  

Life @ Schema App

• Culture focused on your growth: Weekly 1:1, Career Development Goals
• Great benefits for health & wellness, and your coverage starts as soon as you do.
• Flex days to re-energize on top of vacation days and take your birthday off!
• You choose where you work - home or headquarters in Guelph. Sales team does come in 1-2 times per week.
• The Culture Club keeps our virtual team connected through fun and innovative events.
• Diverse smart team! The more inclusive we are, the better our work will be.
  

Schema Apps purpose is to build meaningful connections, with each other, our customers, and the data so that we are all understood. We are a team of smart people helping each other solve hard problems.

Job Description

Salary:

LBMX is growing again . . .

We are seeking a Customer Support Analyst.

LBMX is a dynamic and growing software solutions company with an international perspective, located in London, Ontario. As we continue our growth trajectory, we are seeking talented, compassionate, and driven individuals to join our team as a Support Analyst in our Customer Experience Department.

We have done well, and we have an even more exciting future. That means we want our newest employees to be a great fit with who we are and where we want to go. We want to offer careers to good people, who strive for a work-life balance, care about doing a good job, and enjoy being part of a team where you and your hard work are valued. Come and help us make LBMX a better company and an even better place to work!

Position Description:

We are looking for a Customer Support Analyst to assist clients with technical support questions and issues via email, phone, and/or video call. You will also be responsible for maintaining both new and existing customer setups, investigating technical issues, providing guidance to customers, and consulting with internal teams to ensure timely resolution.

The successful candidate must possess superior verbal and written communication skills and be committed to delivering an exceptional customer experience. They should also have strong interpersonal and organizational skills and be comfortable contributing as an effective member of a productive team. A high level of computer competency is required, though no prior experience in computer programming is necessary.

This is an on-site position at our London, Ontario, office. Must be able to legally work in Canada.

Positions Available: 2

Responsibilities:

• Triage support issues and determining priorities as per LBMX support guidelines.
• Configure and maintain customer accounts.
• Resolve daily file errors by analyzing the root cause and communicating with the appropriate party.
• Serve as the primary contact for internal and external customers, providing regular updates and follow-up on support tickets as required.
• Investigate and resolve customer technical issues, escalating as needed while maintaining ownership until resolution.
• Demonstrate commitment and professionalism in delivering excellent customer service.
  
• Act as a primary advocate for customers within internal meetings and discussions.
• Collaborate with the Development team to provide customer feedback that supports continuous product improvement.
• Develop internal and external support documentation.
• Other duties as assigned.

Skill Requirements:

• Ability to review and comprehend technical business requirements documentation.
• Understanding of basic business documents such as invoices, purchase orders, purchase order confirmations, etc.
• Strong attention to detail. Effective problem-solving and problem-prevention skills.
• Strong verbal skills and ability to develop rapport with people over the phone.
• Enthusiastically work closely with others in a positive team environment.
• Competent and comfortable in the use of computers, including standard business software such as Excel, Outlook, and Word.
• Ability to clearly document new processes and procedures.
• Willingness to eagerly take on new tasks as required.
• Proven ability to self-manage and function effectively in a professional environment.
• Must be fluent in English (reading and writing). Being fluent in French is an asset.

Nice to Have:

• Understanding of data files in various forms (i.e., CSV, Excel, XML, etc.) and their accompanying file layouts.
• Exposure to various Accounting/ERP/POS systems is an asset (Infor SXe, Epicor Eclipse, SAP, etc.).
• Familiarity with EDI standards (X12, EDIFACT, TRADACOMS) and data transport protocols (FTP, AS2, VAN, etc.).
• College diploma or university degree in Accounting, Business Management, Supply Chain Management, or Computer Science/Programming.
  
• Knowledge of using JIRA, Salesforce, and Zendesk.

The Perks of Working with us!

• Competitive salary and benefits, including a health spending account and employee assistance program
• 3 weeks vacation to start with additional paid LBMX holidays throughout the year
• Company matched GRSP contributions
• Education subsidies for job-related courses
• Maternity/Parental and Compassionate Care Leave Top Up Program
• Flexible Summer Hours
• $500 Staples Allowance for new hires
• Named one of Canadas Top 100 Small & Medium Employers (2022, 2023 and 2024)
• Named one of Londons Best Places to Work (2022)
• Winner of Canada's Top 100 Employer (2025)
  

LBMX is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, Indigenous Peoples, and persons with disabilities. LBMX is also committed to providing accommodations throughout the interview and employment process. If you require any accommodations, please let us know and we will work with you to meet your needs.

Job Description

Rose Rocket

Job Description

FloSports leads the way in delivering world-class digital streaming for millions of fans, families, and athletes in underserved sports. Our digital platform unites casual and dedicated spectators alike, offering thrilling live events from around the world with interactive features, real-time analytics, and powerful broadcast technology. As the essential destination for niche sports content, we deliver everything from breaking news and expert commentary to feature films, documentaries, and multi-episodic series. We've revolutionized the global sports media industry by building a diverse team—technologists and wrestlers, creators and cheerleading experts, designers and hockey enthusiasts, communicators and motorsport fanatics, producers and sports fans—all united by our passion to serve underrepresented sports communities. We're creating the ultimate destination for our sports, and we're looking for people like you to join us!

THE ROLE:

Everyone knows that Hockey is more than just a sport: it’s a way of life. Are you looking to join the world leader in providing hockey-related technologies and information services? If so, now is your chance to bring your obsession for hockey and your passion for technology together.

The role of the Customer Support Analyst, Full Time is the front-line resource supporting customer success. A key part of the role is ensuring the effective triage of all inbound client issues across product lines, resolving in real time, and escalating larger issues within the Customer Support team.

RESPONSIBILITIES:

• Be the primary resource for answering inbound calls and triage to appropriate resolutions

• Be the primary line of communication for incoming support tickets via phone, email, web submissions and chat

• Troubleshoot customer and partner issues and resolve in real time

• Log customer support calls and emails in our customer support portal to track all customer issues

• Follow up on unresolved customer tickets

• Promote an environment of delivering accurate information quickly to customers and partners

• Escalate any bugs or issues related to our products to the Team Lead on shift or Manager, Customer Support

• Work with Global Partnership Managers and Streaming Operations Center to ensure accurate information and expectations are being met for events, HockeyTV or AHLTV customers

• Provide guidance to partners on admin tools, general platform usage and syndication

• Troubleshoot and test our HockeyTV, AHLTV and FloSports apps using various devices and OTT Apps

• Provide partner support within the Leaguestat site, specifically League and Team Admin support

• Provide support to partners using HockeyTech provided API’s, Statview Feed and Module Kit

• Troubleshoot and test our team mobile Buzzer Apps using various devices

• Assist partners in Wordpress to create pages, posts and other website related content

• Provide guidance to partners on admin tools, general platform usage and syndication

• Troubleshoot and test our FloSports and AHLTV app using various devices and OTT Apps

• When requested, work with the Team Lead and/or Manager, Customer Support to:

• Adjust processes that require modification

• Document process changes for future reference and review

• Recommend improvements to workflow to gain efficiencies

• Make recommendations to improve response time and customer experience

• Shifts will rotate and will include weekends and evenings. Shifts will vary based on requirements and streaming schedules

KNOWLEDGE, SKILLS AND ABILITIES:

• Previous Customer Service experience.

• Advanced problem-solving skills.

• Excellent communication and interpersonal skills.

• Experience in playing ice hockey or being familiar with the sport.

• Strong technical knowledge.

• Proficiency in verbal and written English language is essential.

• Advanced computer skills.

• Able to excel in a fast pace work environment.

• Ability to work days, evenings and weekends.

• Bonus points for Word Press and Salesforce experience

OUR COMMITMENT TO DIVERSITY:

FloSports exists to elevate the communities, athletes, and sports that have too often been overlooked. That mission starts with our own team. We believe that a diverse, inclusive workplace—one where different perspectives are sought out, heard, and valued—is essential to building a company that can truly serve the full spectrum of sports fans.

We are committed to creating a fair and equitable environment where people from all backgrounds can thrive. To help mitigate bias and expand opportunity, FloSports uses a blind recruiting process that supports more objective, inclusive hiring decisions. We’re intentional in our practices because we believe the best ideas and innovations come from teams that reflect the diversity of the world around us.

OUR BENEFITS:

• Competitive employer paid benefits such as health, medical, vision, LTD, STD, AD&D, life insurance, and employee assistance program

• Free Employee Assistance Program

• RRSP, with company matching 3%

• 15 Vacation days to begin

• 5 Person Paid Emergency Days, 5 Personal Unpaid Emergency days

• 1 Birthday Paid day off

• FloFun social group creating a full calendar of team building and social events for all staff

• Stocked snack bar, fridge, and catered lunches weekly

• All-hands events hosted annually in beautiful Austin, Texas

• Annual equity awards for all top performers

• Company donation to youth teams and leagues that our employees coach

Job Description

BILLING & CUSTOMER SUPPORT SPECIALIST NEEDED

We are currently searching for an individual to join our team in Billing & Client support capacity. The candidate must be a self motivated, well organized person that is looking for a full time hourly position with possible advancement. A background in customer service, and/or administrative work would be an asset. Will work alone in our Innes / Tenth Line office majority of the time at beginning and will be there to make outbound calls and direct traffic to our other locations.

MUST BE FLUENT IN ENGLISH AND FRENCH! Contract is for on a 90 Day Trial Basis with Renewal option based on Development

DUTIES AND RESPONSIBILITIES INCLUDE:

- Daily Outbound Billing Calls to Existing Clients who have past due payments

- Act as Liason between our Head Office Billing department and our clients to work through solutions for billing issues

- Routine Client Support Calls to assist in other (Non-Billing) Client Service transactions

- Assist Team in Answering Incoming Phone Traffic and Re-Routing Calls

- MUST BE ORGANIZED & COMFORTABLE ON PHONE

- Must be able to work alone with little supervsion (Lot's of Support though)

- Assist Team where Needed with Other Support & Administrative Duties

40 HOURS PER WEEK - MONDAY THROUGH FRIDAY 9:00 - 5:00 $18.00 HOURLY

ROOM FOR ADVANCEMENT TO FULL TIME SALARIED TEAM MEMBER ONCE LICENSED

LOCATED IN ORLEANS (INNES & TENTH LINE)

KEVIN J CARRUTHERS DESJARDINS INSURANCE AGENCIES

IF THIS POSITION IS OF INTEREST TO YOU - PLEASE FORWARD YOUR RESUME BY EMAIL AND YOU WILL BE CONTACTED FOR AN INTERVIEW TIME,

Job Description

Salary:

At Quarterback Transportation we believe that people make the difference. We are looking for professional, hardworking, outgoing individuals to join our team.

By joining Quarterback Transportation, you have the opportunity to learn from an industry leader where you will gain knowledge and skills to help you get to the next level.

Our Sales Coordinator role is responsible forsupporting the sales team with various tasks involving account management.

Who Are We?

Quarterback Transportation is a fast growing freight brokerage and third party logistics provider with offices in Toronto, ON and Cincinnati, OH. We have been considered one of GROWTH 500s fastest growing companies for the past seven years. We specialize in arranging truckload shipments of dry, specialized, and temperature controlled products across North America. Our team is made up of dynamic, friendly, fun, risk taking people who want to help us continue our growth into the future!

Responsibilities:

• 
  Communicating with decision makers and facility reps on a day-to-day basis regarding pickups and deliveries
• 
  Accepting customer orders via phone, email, portals, and EDI
• 
  Entering and auditing orders in TMS
• 
  Coordinating and scheduling desired pickup and delivery appointments with shippers and receivers
• 
  Handling and resolving any issues from operations regarding shipments i.e. delivery delays, missing account information and documents
• 
  Monitoring available orders in TMS and escalating with Operations accordingly
• 
  Entering and updating account data into TMS
• 
  Compiling sales data to create daily and monthly reports on revenue, targets, etc.
• 
  Coordinating with Accounting department to obtain credit for accounts
• 
  Prepare pricing for RFP submission
• 
  Update, remove and add prospects in Salesforce
• 
  Other duties as required
  

Qualifications:

• 
  2 years of previous customer service experience
• 
  Previous experience as a sales coordinator is an asset
• 
  Strong command of the English language
• 
  Excellent computer and typing skills
• 
  Ability to work in a team environment and build strong relationships
  

Perks of Working at Quarterback:

• Growing, fast-paced company with opportunity for advancement
• Strong team oriented culture

Quarterback Transportationis an equal opportunity employer committed to diversity and inclusion. Quarterback Transportation will accommodate the needs of applicants with disabilities throughout all stages of the selection process.If you need accommodation during the recruitment process, please advise your Talent Acquisition Representative.

Job Description

BIG Opportunity:

Looking for a motivated Insurance Account Manager to join the team at the Billyard Insurance Group (BIG) Mississauga West Office. Must be committed to providing legendary client service.

Our brokerage has a great philosophy; motivate your staff to succeed and you will succeed as a brokerage. We put as much emphasis on you as a person as we do on the skills that you bring to the table. There is something special about being an employee at the BIG and we take that mindset into our onboarding decisions.

Our Account Manager position requires a relationship-oriented individual with strong organizational and analytical skills, with an emphasis on telephone and computer skills. Please note, that this is NOT a remote position. A hybrid work situation can be discussed.

Job Details:

• Support the sales team while providing a superior level of service.
• Administer, support, and complete policy changes within our company partner’s portals and websites.
• Review policies and recommend coverages based on individual consumer needs, when required.
• Adhere to the underwriting criteria set out by our broker partners.
• If you enjoy occasionally selling policies we do not remove this function; we encourage you to do so.
• Coordinate and follow up on client documents.
• Quoting new clients and completing applications
• You have the option to also earn commission on any independent sales you make.

Qualifications and Attributes:

• RIBO Licensed – Previous insurance experience required.
• Technology-oriented.
• Ambitious and competitive.
• Thrives in a fast-paced environment.
• Positive attitude.
• Customer focused.
• Looking to grow with a rapidly expanding company.
• Punjabi/Hindi languages are an asset.

If you can see the BIG picture and the above description sounds like you, we encourage you to apply. Please attach your resume with your application.

About Billyard Insurance Group

The Billyard Insurance Group Mississauga West office is co-owned by two of the best insurance professionals in the Greater Toronto Area (GTA). We provide our clients with over 30 years of combined insurance experience. Each of us has worked at big insurance corporations prior to opening this Billyard Insurance Group Mississauga West office. We offer a variety of insurance services and products at our office which is located in the heart of Mississauga between Hurontario and Mavis. Our office is located at 208-320 Matheson Blvd W. Mississauga, ON.

Job Types: Full-time, Permanent

Benefits:

• Dental care.
• Extended health care.
• Personal/sick days.
• Paid time off.

Language :

• English (required).
• Punjabi/Hindi (preferred).

Work Location: Hybrid

The Billyard Insurance Group Mississauga West office is co-owned by two of the best insurance professionals in the Greater Toronto Area (GTA). We provide our clients with over 30 years of combined insurance experience. Each of us has worked at big insurance corporations prior to opening this Billyard Insurance Group Mississauga West office. We offer a variety of insurance services and products at our office which is located in the heart of Mississauga between Hurontario and Mavis. Our office is located at 208-320 Matheson Blvd W. Mississauga, ON.

Job Description

Customer Support Advisor (CSA) Here we grow again! Are you interested in being part of an essential business and industry? Are you interested in a growing organization where your administrative skills are used to support productive employees and a dynamic management team? We are looking for someone who thrives when faced with responsibility and a variety of demands; a resourceful person who can bring professionalism and energy to our company. If you are excited to imagine yourself in a role with this impact and opportunity, we want you to join our team! Our Company We are an independently, family owned, Ontario based Canadian company in the uniform and mat rental business, serving many different industries throughout much of the province. We are fortunate to have many long tenured employees who enjoy our supportive family environment and being appreciated for what they do. We choose to live by our values everyday: * Keep your promises. * Be fair. * Tell the unvarnished truth. * Respect each other. * Do the right thing. The Role This is a full-time permanent position (35-40 hours/week), starting with a wage of $19.00 - $22.00 per hour, commensurate with skills and experience.  We offer group benefits including health and dental coverage and a pension plan.  The work environment includes modern office technology with free parking on site and public transit stops nearby to help simplify your travel to and from work.  Your primary goal will be to support many facets of our Service team! You will be dealing with co-workers, management, customers, and others to accomplish your goals. You will represent our company image by providing exemplary service when communicating internally and externally. You’re perfect for this role because you are: * Detail Oriented * An effective communicator * Positive * Problem solver * Professional  * Organized You take great pride in your work, always striving to know more and be better. You are comfortable with information technology and are capable of learning new software easily. You show respect to your co-workers, authority, and you take direction well. Qualifications & Experience * Experience with customer service and office administration  * Superior skills using Microsoft Word, Excel, and digital document software (PDF) * Superior communication skills, both spoken and written * Able to work well independently and within a team * Committed to confidentiality and professionalism * Committed to continual improvement of self and processes  How to Apply We aspire to hire the right person for our roles.  As a result, our recruitment process has multiple progressive stages, including in-person interview and skills testing, among others.  If you have the skills and professionalism to succeed with us, and are committed to the recruitment progression, please complete the first stage of our recruitment process by completing your application and submitting your resume to us online.  We will not be accepting phone inquiries or applications by fax or in person for this position; online applications only.  We look forward to hearing from you.