61 Customer Service Representatives jobs in Blainville

This is a remote position.

1. Computer Specifications

Minimum Intel Specs

Processor: Core i7 8th generation (and above)

                Core i5 10th generation (and above)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Minimum AMD Specs

Processor: AMD Ryzen 5,7,9 (Minimum series 3600)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Macintosh Specs

Processor: Core i7/ i5 / M1/ M2

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

2.   Main Internet Speed Requirement

Jitter: below 10ms

Latency: below 160ms

Upload: more than 25mbps

Download more than 40 mbps

Using internet speedtest: 

VoIP Speed Test | 8x8   // Aircall’s VoIP Speed Test | Aircall//  VoIP Speed Test: Check Your Network Reliability (getvoip.com)

3. Power Backup

A reliable power backup that could sustain a minimum of 8 hours (full shift)

Examples:   Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)

4. Internet Backup   (Secondary internet)

Jitter: below 10ms

Latency: below 160ms

Upload: minimum of 25mbps

Download: minimum of 25mbps

Power and Internet Backup is a MUST.

Job Description

DESCRIPTION DU POSTE Titre du poste :  Agent, centre d’appels et audit                                                  Sommaire du poste                                                                                                 Sous la supervision du superviseur, centre d’appels et audit, la personne titulaire du poste répond aux appels des assurés des compagnies partenaires et effectue la vérification des factures vitriers selon les critères préétablis.  Tâches principales associées au poste                                                                   * Répondre aux demandes de renseignements en lien avec les réclamations de vitres automobiles; * Procéder aux différentes étapes pour la gestion des réclamations de bris de vitres via l’utilisation du portail de bris de vitres d’Uniban et autres systèmes; * Recevoir  les  factures  des  ateliers  et  procéder  aux  vérifications  requises  pour l’émission des paiements; * Fournir un service de haute qualité en évaluant et en répondant aux besoins des clients.   Horaire de travail                   Lundi au vendredi : de 7h00 à 21h Samedi : de 8h à 17h Profil recherché Scolarité : DEC Expérience :  2 ans (service à la clientèle un atout)  Excellentes compétences en communication- français-anglais  Être orienté service à la clientèle  Avoir une bonne capacité d’apprentissage Axé travail d’équipe  Être orienté vers le détail et les résultats   Logiciels utilisés :Word, Excel, Outlook et Internet   Environnement de travail : Bureau ouvert Efforts :  Concentration :  Oui, lors de l’écoute des besoins des assurés Physique : Peu d’efforts physiques, peu de risques d’accidents    JOB DESCRIPTION Job Title: Call Centre Representative Job Summary Under the supervision of the Supervisor, Call Center and Audit, the person in charge of the position answers the calls of the insureds of the partner companies and carries out the verification of the stores’ invoices according to pre-established criteria. Main Tasks * Respond to inquiries related to auto glass claims; * Proceed with the various steps for managing glass claims using Uniban Portal and other systems; * Receive invoices from the stores and perform the audit required for the issuance of payments; * Provide high quality service by assessing and responding to customer needs. Work Schedule Full Time according to availability for the business hours below: Monday to Friday:    7:00 am to 9:00 pm Saturday:     8:00 am to 5:00 pm  Profile Required Education: College Degree Experience: 2 years (customer service an asset) Strong communication skills  Customer service oriented Good ability to learn Team work oriented Details and results oriented Software used: Word, Excel, Outlook and Internet Efforts: Concentration: Yes when listening to insureds needs Physical: Low physical efforts, low risk of accidents

Job Description

Hello! We’re FortNine. We help Canadian riders access the knowledge and gear they need so that they can spend less time worrying over logistics, and more time on their wheels. If you’re looking to join a team dedicated to top-notch quality service, promoting staff development, and establishing itself as an industry-dominant leader in the e-commerce space, then we’d love to hear from you!

At FortNine, Operations is in our DNA; we're experts in the space, and we thrive within it! If you are passionate about providing an elite level of service to both customers and your peers, are a problem solver able to combine scrappy start-up execution (as a philosophy; we've been around for almost 20 years!) with a high standard for excellence, and thrive in a fast-paced tech-enabled environment, then FortNine is for you!

Key Responsibilities:

• Order Management: Place orders with vendors within specified timeframes, ensuring timely fulfillment and smooth processing.
• Issue Resolution: Proactively follow up with vendors and couriers to address and resolve any order-related issues, ensuring a seamless customer experience.
• Order Verification & Risk Analysis: Helping in conducting thorough fraud and risk assessments on orders and resolving any payment-related concerns efficiently.
• Communication: Maintain strong communication with customers, vendors, couriers, and banks as needed to support daily operations. A friendly and professional attitude is key—we’re a people-first team!
• Operational Support: Assist the customer service and operations teams by providing timely updates and responses on related tasks. 
   

Job Requirements:

• This position is a full-time on-site position. Candidates must be located in Montreal, QC.
• English & French: Excellent communication skills, both written and verbal.
• Strong Microsoft Excel knowledge. Understanding SQL queries an asset.
• Excellent web research and navigation skills.
• Ability to contribute to a team while also working independently. We don’t believe in micro-managing.
• Ability to work in a fast-paced environment and multitask during a peak seasonal surge, and remain productive during the subsequent off-season.
• Powersports knowledge is not necessary, but is an asset (automotive, motorcycle, off-road, snowmobile, MTB, marine, and ATV).

Bonjour ! Nous sommes FortNine. Nous aidons les motocyclistes canadiens à accéder aux connaissances et à l’équipement dont ils ont besoin afin qu’ils puissent passer moins de temps à se soucier de la logistique et plus de temps sur leurs roues. Si vous souhaitez rejoindre une équipe dévouée à un service d’excellence, favorisant le développement du personnel et cherchant à s’établir comme leader dominant dans le domaine du commerce électronique, alors nous serions ravis d’avoir de vos nouvelles !

Chez FortNine, les opérations font partie intégrante de notre ADN : nous sommes experts dans le domaine et nous excellons dans ce que nous faisons ! Si vous êtes passionné par la fourniture d’un niveau de service d’élite aussi bien aux clients qu’à vos collègues, si vous êtes un résolveur de problèmes capable de combiner l’approche dynamique d’une start-up (comme philosophie, nous existons depuis près de 20 ans !) avec des standards élevés d’excellence, et si vous aimez évoluer dans un environnement technologique rapide, FortNine est fait pour vous !

Responsabilités principales :

● Gestion des commandes : Passer des commandes auprès des fournisseurs dans les délais spécifiés, en assurant une exécution rapide et un traitement fluide.

● Résolution des problèmes : Assurer un suivi proactif auprès des fournisseurs et des transporteurs afin de résoudre tout problème lié aux commandes, garantissant ainsi une expérience client optimale.

● Vérification des commandes et analyse des risques : Participer à des évaluations approfondies des risques et des fraudes liés aux commandes, et résoudre efficacement tout problème relatif aux paiements.

● Communication : Maintenir une communication efficace avec les clients, fournisseurs, transporteurs et banques afin de soutenir les opérations quotidiennes. Une attitude amicale et professionnelle est essentielle – nous sommes une équipe orientée vers les personnes !

● Soutien opérationnel : Assister les équipes du service à la clientèle et des opérations en fournissant rapidement des mises à jour et des réponses sur les tâches associées.

Exigences du poste :

● Ce poste est à temps plein, en présentiel. Les candidats doivent être situés à Montréal, QC.
● Anglais et français : Excellentes compétences en communication orale et écrite.
● Solide connaissance de Microsoft Excel. La maîtrise des requêtes SQL constitue un atout.
● Excellentes compétences en recherche et navigation sur le web.
● Capacité à contribuer à une équipe tout en travaillant de manière autonome. Nous croyons à l'autonomie de chacun.
● Capacité à travailler dans un environnement dynamique, gérer plusieurs tâches simultanément durant les périodes de pointe saisonnière, et demeurer productif lors des périodes creuses.
● La connaissance des sports motorisés n’est pas obligatoire, mais constitue un atout (automobile, moto, tout-terrain, motoneige, VTT, marine).

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Now accepting applicants for Focus Group studies. Earn up to $850 per week part-time working from home. Must register to see if you qualify. No call center representative agent experience needed.

Call Center Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:

• $5- 150 (per 1 hour session)
• 300- 850 (multi-session studies)

Job Requirements:

• Show up at least 10 mins before discussion start time.
• Participate by completing written and oral instructions.
• Complete written survey provided for each panel.
• MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.

Qualifications:

• Must have either a smartphone with working camera or desktop/laptop with webcam
• Must have access to high speed internet connection
• Desire to fully participate in one or several of the above topics
• Ability to read, understand, and follow oral and written instructions.
• Call center representative agent experience is not necessary.

Job Benefits:

• Flexibility to take part in discussions online or in-person.
• No commute needed should you choose to work from home remotely.
• No minimum hours. You can do this part-time or full-time
• Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
• You get to review and use new products or services before they are released to the public.

You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Job Description: Salary: Victoria Park offre le meilleur des services mdispa partir de nos 24 emplacements travers le Canada. Chacune de nos cliniques est dirige par des chirurgiens-plasticiens et/ou des dermatologues, o nous offrons les derniers technologies, pratiques et produits de classe mondiale. Nos quipes sont composes de mdecins et de techniciens comptents, qualifis et compatissants. Nous offrons un service la clientle sans gal dans un environnement serein, la pointe de la technologie et scuritaire. Nous sommes fiers davoir t nomms, pour la deuxime anne conscutive, meilleur mdispa au Canada et davoir remport le prix du Choix des consommateurs dcern par les Prix canadiens du spa & du bien-tre.Nous tions galement finalistes pour Les socits les mieux gresau Canada. Victoria Park Medispa est la recherche d'un(e) Responsable du centre d'appels dynamique, expriment et ax sur les rsultats pour assumer un rle de leadership cl pendant un cong de maternit. Il s'agit d'une occasion unique d'avoir un impact significatif l'intersection de l'exprience client, de l'ducation et des ventes, tout en dirigeant une quipe qui est souvent le tout premier point de contact dans le parcours d'un patient avec nous. En tant que responsable du centre d'appels, vous serez charg de guider et d'inspirer une quipe performante qui traite les demandes des patients avec empathie, clart et professionnalisme. Votre leadership influencera directement la faon dont les patients peroivent nos services, en veillant ce que chaque interaction reflte l'excellence et l'attention qui dfinissent notre marque. Nous recherchons une personne ayant fait ses preuves dans la direction d'un centre d'appels, qui s'panouit dans des environnements rapides et centrs sur le client. Sous la responsabilit de la directrice du Marketing, le candidat idal pour ce poste est avenant, analytique et passionn par l'utilisation des donnes pour stimuler les performances, amliorer les flux de travail et renforcer l'engagement de l'quipe. Vous savez comment fixer des objectifs ambitieux, encadrer pour russir et transformer les ides en actions. Principales responsabilits : Leadership stratgique et gestion des performances:Dfinir et mettre en uvre la vision globale, les objectifs et les indicateurs cls de performance pour le centre d'appels.Diriger et inspirer une quipe performante, en favorisant une culture de collaboration et de responsabilisation.Contrler les indicateurs de performance et utiliser les donnes pour amliorer en permanence la qualit des services, l'efficacit et l'exprience des clients.Optimiser la gestion des prospects et l'engagement des clients grce une utilisation efficace des outils de gestion de la relation client (CRM)Collaborer de manire transversale pour soutenir les campagnes de marketing, les initiatives de vente et les programmes de formation. Optimisation et surveillance des performancesExcutez des rapports mensuels analysant les indicateurs cls de performance du centre d'appels tels que le cot moyen par contact, le temps moyen de traitement des appels, le taux d'abandon, l'accord de niveau de service, l'utilisation, et bien plus encore. Supervision de l'exprience clientSe faire le porte-parole du patient en identifiant les points problmatiques et les possibilits d'amliorer le parcours du client.Utiliser les informations sur les performances pour amliorer le flux d'appels, les niveaux de personnel et la prestation de services.Assurer un traitement professionnel et harmonieux de toutes les demandes de renseignements des patients, aucun appel ou message n'tant manqu. Alignement du marketing et des servicesCollaborer avec la directrice du marketing pour aligner les stratgies du centre d'appels sur les campagnes et les efforts promotionnels.Rester jour sur les services medispa et les promotions en cours afin d'engager et de convertir les clients potentiels en toute confiance.Soutenir les actions de sensibilisation en veillant ce que l'quipe dispose des outils et des messages adquats pour reprsenter la marque avec prcision. Comptences cls:Leadership et dveloppement d'quipe: Capacit avre diriger, encadrer et dvelopper des quipes trs performantes. Comptences en matire de gestion des performances, de mentorat et de promotion d'une culture de la responsabilit, de l'engagement et de la croissance.Gestion de l'exprience client: Comprhension approfondie des principes de service des centres d'appels, avec un engagement fort fournir une exprience client exceptionnelle qui stimule la satisfaction, la fidlit et la rtention, idalement dans les secteurs de la sant, de la beaut ou du bien-tre.Pense analytique et prise de dcision fonde sur des donnes: Excellente matrise de l'analyse des mesures de performance et des indicateurs cls de performance afin d'clairer les dcisions stratgiques, d'amliorer l'efficacit oprationnelle et de renforcer les performances de l'quipe.Matrise des technologies et des systems: Vous tes l'aise avec la technologie et organis, avec une exprience pratique de l'utilisation des plateformes CRM, des systmes de tlphonie et des outils de reportage afin de rationaliser les oprations et de soutenir l'engagement des clients. Qualifications:Baccalaurat en commerce, en communication, en oprations ou dans un domaine connexe.5 ans ou plus d'exprience de direction dans le domaine du service la clientle ou des oprations de centre d'appelsExprience avre dans la direction d'quipes importantes dans des environnements fort volume.Connaissance approfondie des oprations des centres d'appels, de la planification des effectifs et de l'assurance qualit. Vous matrisez les systmes CRM, les logiciels de tlphonie et les outils d'analyse des performances. Vous tes un dcideur motiv, dot de solides comptences en matire de rsolution de problmes.Comptences pour convertir le retour d'information et les ides en amliorations oprationnellesExcellent communicateur en franais et en anglais, capable d'influencer et de collaborer de manire transversale.Passion pour l'exprience client, en particulier dans les secteurs de la beaut, du bien-tre ou de la sant, est un atout majeur. Pourquoi rejoindre notre quipe ? Il s'agit d'une opportunit passionnante de faire partie d'une organisation avant-gardiste qui valorise l'innovation, le travail d'quipe et le dveloppement professionnel. Vos contributions joueront un rle essentiel dans la russite de nos oprations et dans la garantie des plus hauts niveaux d'excellence du service. Nos Avantages et Bnfices :Rabais Employ : Profitez de rductions sur notre gamme complte de services mdicaux esthtiques et de produits de soins de la peau pour vous sentir et paratre au meilleur de votre forme.Sant et Bien-tre : Notre rgime d'assurance collective couvre la sant, les soins dentaires et visuels, pour que vous soyez protg tous les niveaux.Formation Continue : Bnficiez d'opportunits de formation continue et de dveloppement, ainsi que de l'accs notre Kindle d'entreprise et aux fonds de formation disponibles chaque anne.Bourse dtudes : Chaque anne, nous offrons des bourses pour des cours axs sur l'amlioration personnelle et le dveloppement personnel. Nous vous remercions de l'intrt que vous portez ce poste. En tant qu'employeur offrant l'galit des chances, nous clbrons la diversit et nous nous engageons crer un environnement inclusif pour tous les employs. Seuls les candidats ligibles seront contacts pour un entretien. Note : Le masculin est utilis pour allger le texte, et ce, sans prjudice pour la forme fminine. -- Victoria Park offers the finest Medispa services at our 24 locations across Canada.We are led by specialists, plastic surgeons, and dermatologists, and strive to provide the latest technology, treatments, and products. We offer unparalleled customer service in a serene, state-of-the-art, and safe environment. We are proud to have been named, for the third year in a row, the best Medispa in Canada, and to have won the Consumers' Choice Award from the Canadian Spa & Wellness Awards. We were also finalists for Canada's Best Managed Companies. Victoria Park Medispa is seeking a dynamic, experienced, and results-driven Head of Call Center to step into a key leadership role during a maternity leave. This is a unique opportunity to make a meaningful impact at the intersection of customer experience, education, and sales while leading a team that is often the very first touchpoint in a patients journey with us. As Head of Call Center, youll be responsible for guiding and inspiring a high-performing team that handles patient inquiries with empathy, clarity, and professionalism. Your leadership will directly shape how patients experience our services ensuring every interaction reflects the excellence and care that defines our brand. Were looking for someone with a proven track record in call center leadership, who thrives in fast-paced, customer-centric environments. Reporting to the Director of Marketing, the idea candidate for this role is personable, analytical, and passionate about using data to drive performance, improve workflows, and enhance team engagement. You know how to set ambitious goals, coach for success, and turn insights into action. Key Responsibilities: Strategic leadership and performance management Set and execute the overall vision, goals, and KPIs for the call centerLead and inspire a high-performing team, fostering a collaborative and empowered cultureMonitor performance metrics and use data-driven insights to drive continuous improvement in service quality, efficiency, and client experienceOptimize lead management and client engagement through effective use of CRM toolsCollaborate cross-functionally to support marketing campaigns, sales initiatives, and educational programs Performance Monitoring & OptimizationRun monthly reports analyzing Call Center KPIs such as AVG Cost per Contact, Avg Call Handle Time, Abandon Rate, SLA, Utilization, and more. Customer Experience OversightChampion the voice of the patient by identifying pain points and opportunities to enhance the customer journeyUse performance insights to inform improvements in call flow, staffing levels, and service deliveryEnsure seamless, professional handling of all patient inquiries, no call or message is missed Marketing & Service AlignmentCollaborate with the Marketing Director to align call center strategies with campaigns and promotional effortsStay up to date on medispa services and current promotions to confidently engage and convert potential clientsSupport educational outreach by ensuring the team has the right tools and messaging to represent the brand accurately Core CompetenciesTeam Leadership & DevelopmentProven ability to lead, coach, and develop high-performing teams. Skilled in performance management, mentoring, and fostering a culture of accountability, engagement, and growth.Customer Experience ManagementDeep understanding of call center service principles, with a strong commitment to delivering outstanding customer experiences that drive satisfaction, loyalty, and retention, ideally in the health, beauty, or wellness sectors.Analytical Thinking & Data-Driven Decision-MakingHighly proficient in analyzing performance metrics and KPIs to inform strategic decisions, improve operational efficiency, and enhance team performance.Technology & Systems ProficiencyTech-savvy and organized, with hands-on experience using CRM platforms, telephony systems, and reporting tools to streamline operations and support customer engagement. Qualifications: Bachelors degree in business, Communications, Operations, or related field5+ years of leadership experience in customer service or call center operationsProven track record leading large teams in high-volume environmentsStrong knowledge of call center operations, workforce planning, and quality assurance Proficient with CRM systems, telephony software, and performance analytics tools Data-driven decision-maker with strong problem-solving skillsSkilled at translating feedback and insights into operational improvementsExcellent communicator in both French and English with the ability to influence and collaborate cross-functionallyPassion for customer experience especially in beauty, wellness, or healthcare sectors is considered a strong asset. Why join our team? This is an exciting opportunity to be part of a forward-thinking organization that values innovation, teamwork, and professional growth. Your contributions will play a pivotal role in supporting the success of our operations and ensuring the highest levels of service excellence. Benefits:Employee Discounts:Enjoy discounts on our full range of medispa services and skincare products to look and feel your best.Health and Wellness:Our group insurance plan includes health, dental, and vision care, ensuring you're covered inside and out!Continuous Learning:Take advantage of ongoing training and development opportunities, along with access to our company Kindle account.Learning Matching Fund:Each year, we provide matching funds for courses focused on self-improvement and personal development. We appreciate your interest in the position. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. Only eligible candidates will be contacted for an interview.

Job Description

Description

Are you passionate about IT? Do you possess sound judgement with the ability to resolve complex IT issues? Do you excel in a fast-paced and dynamic work environment?

Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by:  Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.

Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently

Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.

Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.

Our Noble Promise - “Developing Growth Minded People ” - Is the driving force behind our values and why we do what we do.

The Bi-Lingual (English/French) IT Help Desk Technician, Level 1, is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also responsible to respond to client inquiries, running diagnostic programs, isolating problems, and determining and implementing solutions with a defined scope of support.

• Provide end user support to inbound phone requests from end users.
• Triage inbound service requests from CVS clients and determine the appropriate course of action to resolve the issue.
• Use the “Incident Identification” model to identify problems with client computers.
• Install, modify and repair computer hardware & software.
• Run diagnostic programs to resolve computer problems.
• Tier 1 server & Network device management. (Connectivity issues & New user setup)
• Resolve technical problems with WAN & LAN issues
• Follow-up with clients to assure issue resolution
• Escalate out of scope issues to ROC II team.
• Train and educate CompuVision clients on technical standards.

Additional Responsibilities:

• Maintain accurate and up to date documentation through the change management process.
• Maintain accurate and real time up to date timesheets.
• Attend monthly training & team meetings as required.
• Participate in the on-call rotation (1 week every 3-4 months)

• Bilingual, French and English would be an asset 
• Post-secondary training in Network Administration or Computer Systems Administration, or at least 1 year experience in a technical support/troubleshooting capacity.
• At least 2 years’ experience managing & working with the following technologies:
• Windows XP, 7, 8, 8.1 & 10
• MS Office Suite (2003 & Newer)
• Windows Server 2003, 2008 R2, 2012
• Active Directory User Management
• DHCP
• DNS
• Terminal Services
• Exchange 2003, 2007 & 2011

Thank you for your interest in CompuVision. We appreciate all applications; however, only those candidates selected for an interview will be contacted.

Job Description

PLEASE APPLY HERE DIRECTLY:

We’re seeking talented folks to join our team and help customers in the US and Canada succeed and become passionate about our platform. The Customer Support Specialist role is ideal for someone with great communication skills, firsthand knowledge of the restaurant industry, and a solid understanding of complex point-of-sale systems. Additionally, the ideal candidate is detail-oriented, adaptably problem-solves, multi-tasks efficiently enjoys client interaction, and is genuinely eager to learn. We will be expanding into Quebec in late 2022 and are looking for someone to work with customers via email, phone, and Zoom in Canadian-French. This role will serve customers in the US and Canada, so you will be working in both English and French on a daily basis.

Location: Montreal, Quebec - This will be a contract position with the opportunity for a full-time role.
Although this is a remote job, we would like the candidate to live in or near Montreal.

MarginEdge: A workplace with purpose.
As a team built by former (and current!) restaurant operators, our mission is to bring operators the same energy, attention to detail, and passion that they bring to their guests. Our culture is deeply rooted in service, partially because that’s where so many of our team come from (including everyone on our Business Development team), but also because we believe it is just the right way to run a business. We design our software with profound empathy for the complexity of running a restaurant, and the goal of making the magic just a little easier for operators by taking the complex (read: very annoying) back office tasks off their plate, while empowering them with real-time data. We are venture-backed, serve more than 3,000 restaurants, and boast a 90 +% client retention rate even after COVID.

How you’ll add value to MarginEdge:

• Provide excellent phone and email support, including with our French-speaking Canadian clients
• Troubleshoot client issues and help restaurants solve problems
• Customer follow-up with status updates regarding their questions or requests
• Develop a strong understanding of our software platform and customer tools
• Effectively communicate and work collaboratively with other English-speaking teams inside the company
• Localize help materials for our French-speaking Canadian clients

Training: Training will consist of remote Zoom/Google Meets on a daily basis for the first 60 days. In the first 60 days, we would require travel to our corporate office, outside of Washington, DC. After the first 60 days, possible quarterly visits to the corporate office.

To be successful in this role you’ve got:

• Fluent/Bilingual: French (Canadian) and English ( This is a must)
• Experience in the hospitality industry in a Manager, General Manager, or Admin/Bookkeeper role
• Passionate about customer service
• Excellent computer skills, including some familiarity with Excel and Word, proficient typing skills
• Strong attention to detail, very organized
• Explores new products and technologies
• Professional verbal and written communication skills
• Enjoys problem-solving and finding innovative and creative solutions to challenges.
• Able to juggle multiple tasks at once.
• Comfortable in a fast-moving environment, where change is the norm, potentially including your role changing and growing as the company does

What’s it like to work for MarginEdge?

Imagine the fun of a great restaurant - surrounded by a team of people (including some that you help to manage!) who care about hospitality, care about quality, and care about each other - then subtract the long nights, weekends, drunk customers at the bar.et voila, MarginEdge!

We work hard, we work fast and we fuel our work with a commitment of transparency from leadership, straight talk and trust between teams. We believe that the best people do their best work when they feel empowered - so whether you are remote or in our office (likely eating a catered lunch from our clients) you get to work with your manager to call your shot on what works best for you.

And surprisingly exactly no one, we are obsessed with restaurants so most water cooler talk (virtual or IRL) will probably be about the pasta at our new client’s spot in the city or the burger we just can’t get off our minds from lunch last week. In addition to being so dynamic, we stay grounded in embracing a flat organization with robust opportunities to engage with C-Suite members about any topic you have in mind.

Our Fine Print is Bold: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran, marital, disability status or any other characteristic protected by law. You be you. While we are proudest of our commitment to exceptional culture and creating a truly excellent work environment, we see our benefits as an extension of that belief. Our benefits package is designed to be exceptionally competitive and a reflection of our commitment to a best-in-class workplace for all.

Job Description

Job Overview

We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients.

You will be required to respond to customers’ queries and resolve them as soon as possible. Your aim should be to maintain cordial relations with our customers. As you will be in direct contact with our clients, you should have clear knowledge about products and their functions.

In addition to this, you should be well-versed with our company’s policies and procedures. Pleasant personality and good communication skills are the key requirements for this role. You should be competent enough to provide the best customer service to our clients.

If you have the desired skills and qualifications required for this role, you can send in your applications to us.

Responsibilities

• Update and maintain customer information in the database.
• Understand the kind of services we offer during the job training.
• Provide customers with all the information that they require.
• Keep track of customer accounts by recording their account information and the issues they have reported.
• Handle customer complaints actively and ensure its resolution on time.
• Take orders and calculate the charges by processing customers’ information.
• Answer customer questions and maintain healthy relationships with the customers.
• Review customer accounts for any changes.
• Resolve customer complaints on time and ensure the quality of services is maintained.
• Handle change in policies of the company and explain them to the customer.
• Generate sales leads for our clients.
• Maintain a record of all the tasks undertaken and submit it to the higher management.

Requirements

• Bachelor’s degree in any discipline. High School Diploma with relevant experience will also be considered.
• 2+ years of experience as a Sales Representative or Front Desk Representative or related role in the Customer Service industry.
• Excellent knowledge about CRM Softwares like Zoho, Zendesk, etc.
• Knowledge of social media will be an added benefit.
• Ability to provide results under pressure.
• Excellent communication and interpersonal skills.
• Good problem-solving skills.