59 Customer Service Representatives jobs in Edmonton
Client Services Manager - Healthcare Security
Posted today
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Job Description
Job Description
About Securiguard
At Securiguard, our purpose is simple: to make people feel safe. That commitment starts with fostering an environment where our employees feel supported, valued, and empowered. With a team of over 4,000 security and safety professionals across Canada, we are industry leaders in corporate security, retail, property management, industrial projects, aviation, marine, government, and resource sectors.
About the RoleSecuriguard is looking for a Client Services Manager - Healthcare Security who will manage a sector of our Healthcare Security vertical and healthcare security contracts in Alberta. This role is pivotal in driving growth, developing strategic partnerships, and expanding our footprint in the healthcare sector. The ideal candidate will have a strong background in business development, a deep understanding of the healthcare industry, and proven expertise in security solutions.
The day to day:- Understand your clients and lead from the front by being actively involved in all aspects of client relationship management to become their trusted security and safety solutions resource.
- Manage a book of business for strategic Healthcare accounts, delivering first class service delivery and contract compliance. Ability to spend significant time on site is expected
- Recommend/implement security solutions, coverage and risk-reducing strategies
- Ensure all contract and legislative requirements are being met.
- New Business start-ups and transition plan implementation
- Incident Response and Incident Command
- Full accountability and management for KPI Implementation and Reporting
- Identify and pursue new business opportunities, build a robust pipeline, and establish relationships with key stakeholders in the healthcare industry.
- Lead client negotiations, and close deals to achieve revenue targets and market share growth including the negotiation of increases and renewals with our existing client base.
- Conduct market research and competitive analysis to stay ahead of industry trends, emerging threats, and regulatory changes impacting healthcare security.
- Legislation - Relevant government and security legislation in Alberta
- Security Operations - schedule management, Standing Orders preparation, security systems (CCTV/Access Control), Incident Reporting set-up and installation
- Financial - margin maintenance/improvement, Client/Site financial analysis, Spend Control
- Successful applicants must have a minimum of 3 to 5 years' security experience in a managerial capacity in the Healthcare Security environment
- Have, or be in the process of attaining the CHPA designation with IAHSS and hold active membership with IAHSS.
- In-depth understanding of healthcare industry dynamics, regulatory requirements, and security challenges
- Demonstrated success in building and leading teams, passion and high energy for people
- Experience in an operational setting involving the management and supervision of many staff members
- Strong communicators with assertive interpersonal skills and team players are critical to success
- Security/Service professional with proven management experience within the security industry, the public sector or armed services is an asset
- Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills
- Sound judgment and decision-making skills, with a 'hands on', problem solving approach, able to remain calm under pressure and take control of incidents
- Experience of writing policy, standing order procedures, drafting reports, preparing business cases and compiling and adjusting duty rosters to meet shortfalls in staffing levels
- MS Office proficiency; Self-motivated; demonstrated ability to produce results while working independently; proven strong analytical and organizational skills; proven customer service skills required; sales and management training an asset; valid Class 5 Alberta Driver's License; access to or possession of vehicle for attending to all client sites
- Understands financial and cost drivers in the security industry
We take pride in our reputation for excellence, innovation, and inclusion. As Canada's largest and highest-accredited K-9 detection and screening division, we provide security solutions in major cities, small towns, and remote locations by air, land, and sea.
At the heart of our success are our people. That's why we are proud two-time winners of Canada's Most Admired Corporate Culture award (2021, 2024) and recipients of the Canadian HR Award for Best Learning & Development Strategy in 2024. We believe that diversity strengthens our company, fostering an environment of equal opportunity, fresh ideas, and meaningful solutions for an evolving world.
At Securiguard, we live by our R.E.A.C.H. values:
Respect · Empathy · Accountability · Courtesy · Honesty
Here, you'll join a team that values collaboration, innovation, and your professional growth. This role offers more than administrative work - it's your opportunity to make a meaningful impact by ensuring the smooth and efficient operation of our headquarters.
Ready to join the team? Apply today!
CALL CENTER SERVICE ADVISOR
Posted 2 days ago
Job Viewed
Job Description
Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, re-manufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.
Are you a driven candidate with solid experience? If so, we are looking for you! We are growing rapidly and looking for a Call Center Service Advisor who will partner with our team. The role is located at our Acheson, Alberta location. You will be responsible for providing quality products to our customers in a timely, cost-efficient manner.
THE IDEAL CANDIDATE
You understand the heavy equipment business and have a drive for being an active part of solutions. You set the bar high and set an example for other leaders and colleagues on how to work collaboratively with the highest level of integrity.
Essential Duties and Responsibilities
- Timely answers inbound e-mails and phone calls related to service issues.
- Identifies problems and services by listening to customer's description of symptoms, clarifying de-scription of problems.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database sys-tem.
- Communicate with parts department to determine and locate part numbers for units.
- Maintains primary communication channel with customer by providing timeline estimates, answer-ing questions and concerns, arranging towing and temporary transportation, and communicating sta-tus updates to customer.
- Expectation to continually learn about products we carry. Training opportunities will be provided, but separate research and review may be required.
- Process invoices and payments for service repairs.
- Verifies warranty and service contract coverage by examining records and papers, explaining provi-sions.
- Contact fleet management companies that require authorization to start work or require estimates before authorizing repairs to begin.
Required Skills and Qualifications
Qualifications include:
- Knowledge of aerial vehicles, equipment, and heavy & light duty trucks
- Previous experience in a similar role
- Extremely detail oriented and accurate
- General mechanical aptitude and experience with parts required. Knowledge of hydraulic, heavy equipment, diesel truck and/or farm equipment preferred.
- This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position.
- Listening: Taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Sharing information: Talk to others to convey information effectively.
- Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclu-sions, or approaches to problems.
- Identify complex problems and reviewing related information to develop and evaluate options and implement solutions.
BENEFITS
- 401(k) with Employer Match
- Competitive Health Care
- Dental, Vision, and Life Insurance
- Paid Vacation, Sick and Holidays
- STD/ LTD
- Partner Discounts
- Investment in Employee Development
Equal Employment Opportunity Employer
Custom Truck One Source provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, reli-gion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
IT Help Desk - French Bilingual
Posted today
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Job Description
Job Description
We are seeking a French-English Bilingual Help Desk Tech to join our team! You will resolve computer-related issues for your clients.
Responsibilities:
- Tier 1-2 technical support for end users
- Resolve issues for clients via phone, or electronically
- Use Service Now to track and resolve client issues
Qualifications:
- Graduates of Post-secondary IT programs from SAIT, NAIT or similar, including fast-track programs involving computer system technology, networking, technical service and deskside support
- Certifications are definite assets: A+, Networking, Windows 10, Windows 11, Office 365, Active Directory, etc.
- Excellent English communication skills and experience working on a team or project
- Excellent French Bilingual written and verbal communication skills and able to speak French fluently in a professional environment
- 2+ years industry experience is considered an asset
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
Computer Upgrading Specialists Ltd. provides technicians for full-time, contract positions with multi-national IT companies. Our IT clients include Compugen, Insight, Softchoice, CompuCom and others. Our technicians typically work on site at Suncor, Cenovus, Alberta Government and other Fortune 500 companies.
Positions typically involve 2 weeks to 6 month term contract with Computer Upgrading Specialists, sometimes converted into full-time permanent with our client at the conclusion of the term. Computer Upgrading Specialists Ltd. have promoted nearly 830 of our technicians to full-time permanent positions without clients over the past 30 years.
Positions typically involve system configuration, deployment, troubleshooting, deskside and network support; and hardware servicing on large scale deployment projects in the province of Alberta.
Technicians work in a challenging team environment with excellent guidance and training provided. You will gain great support experience as well as make many career contacts.
Computer Upgrading Specialists Ltd. provides technicians for full-time, contract positions with multi-national IT companies. Our IT clients include Compugen, Insight, Softchoice, CompuCom and others. Our technicians typically work on site at Suncor, Cenovus, Alberta Government and other Fortune 500 companies.
Positions typically involve 2 weeks to 6 month term contract with Computer Upgrading Specialists, sometimes converted into full-time permanent with our client at the conclusion of the term. Computer Upgrading Specialists Ltd. have promoted nearly 830 of our technicians to full-time permanent positions without clients over the past 30 years.
Positions typically involve system configuration, deployment, troubleshooting, deskside and network support; and hardware servicing on large scale deployment projects in the province of Alberta.
Technicians work in a challenging team environment with excellent guidance and training provided. You will gain great support experience as well as make many career contacts.
Call Center Representative Agent Work From Home - Part Time Focus Group Panelists
Posted 23 days ago
Job Viewed
Job Description
Call Center Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
$5- 150 (per 1 hour session)
300- 850 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Call center representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
Call Center Representative Agent Work From Home - Part Time Focus Group Panelists
Posted 23 days ago
Job Viewed
Job Description
Call Center Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
$5- 150 (per 1 hour session)
300- 850 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Call center representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
Call Center Representative Agent Work From Home - Part Time Focus Group Panelists
Posted 23 days ago
Job Viewed
Job Description
Call Center Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
$5- 150 (per 1 hour session)
300- 850 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Call center representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
Call Center Representative Agent Work From Home - Part Time Focus Group Panelists
Posted 23 days ago
Job Viewed
Job Description
Call Center Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
$5- 150 (per 1 hour session)
300- 850 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Call center representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
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Call Center Representative Agent Work From Home - Part Time Focus Group Panelists
Posted today
Job Viewed
Job Description
Now accepting applicants for Focus Group studies. Earn up to $850 per week part-time working from home. Must register to see if you qualify. No call center representative agent experience needed.
Call Center Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
- $5- 150 (per 1 hour session)
- 300- 850 (multi-session studies)
Job Requirements:
- Show up at least 10 mins before discussion start time.
- Participate by completing written and oral instructions.
- Complete written survey provided for each panel.
- MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
- Must have either a smartphone with working camera or desktop/laptop with webcam
- Must have access to high speed internet connection
- Desire to fully participate in one or several of the above topics
- Ability to read, understand, and follow oral and written instructions.
- Call center representative agent experience is not necessary.
Job Benefits:
- Flexibility to take part in discussions online or in-person.
- No commute needed should you choose to work from home remotely.
- No minimum hours. You can do this part-time or full-time
- Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
- You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
Call Center Representative Agent Work From Home - Part Time Focus Group Panelists
Posted today
Job Viewed
Job Description
Now accepting applicants for Focus Group studies. Earn up to $850 per week part-time working from home. Must register to see if you qualify. No call center representative agent experience needed.
Call Center Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
- $5- 150 (per 1 hour session)
- 300- 850 (multi-session studies)
Job Requirements:
- Show up at least 10 mins before discussion start time.
- Participate by completing written and oral instructions.
- Complete written survey provided for each panel.
- MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
- Must have either a smartphone with working camera or desktop/laptop with webcam
- Must have access to high speed internet connection
- Desire to fully participate in one or several of the above topics
- Ability to read, understand, and follow oral and written instructions.
- Call center representative agent experience is not necessary.
Job Benefits:
- Flexibility to take part in discussions online or in-person.
- No commute needed should you choose to work from home remotely.
- No minimum hours. You can do this part-time or full-time
- Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
- You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
Call Center Representative Agent Work From Home - Part Time Focus Group Panelists
Posted 1 day ago
Job Viewed
Job Description
Now accepting applicants for Focus Group studies. Earn up to $850 per week part-time working from home. Must register to see if you qualify. No call center representative agent experience needed.
Call Center Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
- $5- 150 (per 1 hour session)
- 300- 850 (multi-session studies)
Job Requirements:
- Show up at least 10 mins before discussion start time.
- Participate by completing written and oral instructions.
- Complete written survey provided for each panel.
- MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
- Must have either a smartphone with working camera or desktop/laptop with webcam
- Must have access to high speed internet connection
- Desire to fully participate in one or several of the above topics
- Ability to read, understand, and follow oral and written instructions.
- Call center representative agent experience is not necessary.
Job Benefits:
- Flexibility to take part in discussions online or in-person.
- No commute needed should you choose to work from home remotely.
- No minimum hours. You can do this part-time or full-time
- Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
- You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.