46 Customer Service Representatives jobs in Halifax

Job Description

TigerTel is seeking passionate individuals to join our vibrant 24/7 answering service team in Dartmouth, Nova Scotia. We offer a rewarding work environment with a flexible work-life balance.

About Us:

TigerTel is a leading provider of virtual receptionist services, dedicated to delivering exceptional customer experiences. We operate 24/7/365, ensuring that our clients always have a friendly and knowledgeable professional available to answer their calls. Our team of dedicated receptionists is committed to providing personalized service that exceeds expectations. We offer a variety of services, including call answering, appointment scheduling, message taking, and more. Join us and become part of a dynamic and supportive team that is passionate about making a positive impact on our clients' businesses.

**We are seeking highly motivated and personable individuals. The ideal candidate will possess exceptional communication skills, both written and verbal, and a strong work ethic. Additionally, they should be comfortable working in a fast-paced environment and have a positive and outgoing personality. Experience in customer service or administrative roles is preferred, but not required. If you are a team player who enjoys helping others and making a positive impact, we encourage you to apply.

Minimum Requirements:

• Typing Speed: 35 words per minute
• Audio Comprehension: Ability to accurately understand spoken information
• Language Skills: Strong English language skills both verbal and written, including pronunciation, proper spelling, grammar, and punctuation
• Data Entry: Accurate data entry based on verbal information given

Here's what you can expect:

• Schedules: Enjoy a 4-day work week with a set schedule (Sat or Sun required each week). Holiday work in general is essential. Our office is open from 8:00AM-11:30 PM AST and we are looking for those that can work within this availability
• Office/Work From Home : Get the best of both worlds! After your initial training and development period, you'll split your time between two days in the office and two days working from the comfort of your home. We provide all the equipment you need!
• Fast-paced Customer Service: You'll be the friendly voice on the line, answering calls and providing exceptional service to our clients. This is a pure customer service role - no sales pressure here!
• Strong Support System: We're all about positive vibes! Expect a friendly and supportive environment with great management and team members.
• Competitive Compensation: We offer an hourly rate of $18.50, along with a comprehensive benefits package including medical, dental, vision, paid time off, and an RRSP with company matching.

Apply today and become part of the TigerTel family!

TigerTel is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Job Description

Description

Job Title: Call Center Customer Service Assistant

Location: Halifax, NS
Company: Createify Form  
Job Type: Full-Time

Job Summary: We are seeking a dedicated and enthusiastic Call Center Customer Service Assistant to join our team. In this role, you will be the first point of contact for our customers, providing them with timely and accurate information, resolving issues, and ensuring their satisfaction.

• Answer incoming calls from customers in a professional and friendly manner.
• Provide information about products and services, taking the time to understand customer needs.
• Assist customers with order placements, inquiries, and complaints, ensuring a smooth and positive experience.
• Collaborate with team members and other departments to resolve complex customer issues.
• Follow up with customers to ensure their concerns are addressed and they are satisfied with the resolution.
• Stay informed about company products, services, and promotions to provide accurate information.
• Adhere to company policies and procedures, including data privacy and security protocols.

• High school diploma or equivalent; additional education is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused attitude.
• Ability to handle high call volumes and work under pressure.
• Proficient in using computer systems and customer relationship management (CRM) software.

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and growth.
• Creative and collaborative work environment.

Job Title: Call Center Representative Agent Work From Home - Remote Panelists

Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week)

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

We need participants on the following topics:

• Child Related (individuals with children 18 yrs or younger)
• Cell Phones (Apple, Android, or Windows.Prepaid or Contract)
• Entertainment (TV shows, movies, and video games)
• Food (If you buy fast food, casual dining, or upscale dining)
• Sports (Casual viewers and die-hard fans)
• Electronics (Tell us which devices you prefer and why)
• Pets (Animal lovers needed! Dogs, cats, and other pets)
• Automobiles (Do you own, make payments, or lease your vehicle?)

• Show up at least 10 minutes prior to discussion start time.
• Participate by completing written and oral instructions.
• Complete written survey provided for each panel.
• MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.

• Must have either a smart phone with working camera or webcam on desktop/laptop.
• Must have access to a reliable internet connection
• Desire to fully participate in one or several of the above topics
• Ability to read, understand, and follow oral and written instructions.
• Call Center Representative Agent experience is not necessary

• Flexibility to take part in discussions online or in-person.
• No commute needed if you choose to work from home remotely.
• No minimum hours. You can do this part-time or full-time
• Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
• You get to review and use new products or services before they are launched to the public.

• $5- 150 (per 1 hour session)
• 300- 850 (multi-session studies)

You must apply on our website and complete questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a call center representative agent or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to $850 per week part-time working from home. Must register to see if you qualify. No call center representative agent experience needed.

Call Center Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:

• $5- 150 (per 1 hour session)
• 300- 850 (multi-session studies)

Job Requirements:

• Show up at least 10 mins before discussion start time.
• Participate by completing written and oral instructions.
• Complete written survey provided for each panel.
• MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.

Qualifications:

• Must have either a smartphone with working camera or desktop/laptop with webcam
• Must have access to high speed internet connection
• Desire to fully participate in one or several of the above topics
• Ability to read, understand, and follow oral and written instructions.
• Call center representative agent experience is not necessary.

Job Benefits:

• Flexibility to take part in discussions online or in-person.
• No commute needed should you choose to work from home remotely.
• No minimum hours. You can do this part-time or full-time
• Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
• You get to review and use new products or services before they are released to the public.

You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to $850 per week part-time working from home. Must register to see if you qualify. No call center representative agent experience needed.

Call Center Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:

• $5- 150 (per 1 hour session)
• 300- 850 (multi-session studies)

Job Requirements:

• Show up at least 10 mins before discussion start time.
• Participate by completing written and oral instructions.
• Complete written survey provided for each panel.
• MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.

Qualifications:

• Must have either a smartphone with working camera or desktop/laptop with webcam
• Must have access to high speed internet connection
• Desire to fully participate in one or several of the above topics
• Ability to read, understand, and follow oral and written instructions.
• Call center representative agent experience is not necessary.

Job Benefits:

• Flexibility to take part in discussions online or in-person.
• No commute needed should you choose to work from home remotely.
• No minimum hours. You can do this part-time or full-time
• Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
• You get to review and use new products or services before they are released to the public.

You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Localisation : Télétravail | temps plein

Disponibilité : Dès que possible

Exposant 3 est une firme de services-conseils en gestion des affaires et technologies de l'information. Nous accompagnons les organisations publiques et privées dans leur transformation numérique et organisationnelle, avec une approche profondément humaine et innovante.Dans le cadre de notre croissance, nous recherchons un Adjoint à la relation client et à la performance des services-conseils . Ce rôle est clé dans le suivi des prestations livrées par nos consultants en TI auprès des ministères et organismes publics du Québec. Il vise à maintenir des relations de confiance, assurer la qualité des services rendus et contribuer activement à la satisfaction des clients.

Suivi des relations clients

• Agir comme point de contact privilégié auprès des gestionnaires et décideurs ministériels
• Contribuer à la mise en place, au suivi et à la mise à jour des ententes de service (SLA, ententes opérationnelles)
• Participer à la définition et à l’analyse des indicateurs de performance (KPI) liés aux services-conseils
• Assurer un lien régulier avec les clients afin d’identifier les attentes, besoins et zones de satisfaction

Coordination des missions et qualité des prestations

• Suivre l’évolution des mandats actifs et remonter les informations clés à la direction
• Collaborer avec les chefs de mission sur le terrain pour assurer le bon déroulement des interventions
• Aider à documenter les processus de reddition de comptes (rapports, bilans, tableaux de bord)
• Participer à l’analyse des livrables et à la mise en place d’actions correctives en cas d’écarts

Soutien aux activités internes et amélioration continue

• Contribuer à la gestion des canaux d’escalade et au traitement des situations sensibles ou des incidents
• Participer à l’identification de pistes d’amélioration dans la prestation des services
• Appuyer l’équipe développement des affaires dans la préparation des réponses aux appels d’offres ou demandes de capacité
• Aider à formaliser les retours terrain pour faire évoluer les pratiques internes

Nous recherchons un professionnel rigoureux, à l’aise avec le contact client, capable d’assurer un suivi structuré et de contribuer à la qualité de la relation et des services.

• Expérience en suivi client, coordination de projets ou gestion de la qualité (idéalement en services-conseils ou TI)
• Excellentes habiletés interpersonnelles et sens du service
• Capacité à structurer l’information, suivre des indicateurs et contribuer à la résolution de problèmes
• Rigueur, autonomie, sens de l’initiative et esprit de collaboration
• Connaissance du fonctionnement des ministères et organismes publics du Québec (un atout)
• Maîtrise du français (écrit et oral) – anglais fonctionnel requis

Un rôle concret et valorisant auprès de clients publics majeurs 

Une entreprise humaine, innovante et en pleine croissance 

Un environnement flexible (télétravail, horaires adaptables) 

Une culture de collaboration, d’amélioration continue et d’écoute active 

Des conditions compétitives et des projets porteurs de sens

Pour optimiser notre processus de recrutement, nous avons mis en place un test de sélection qui nous aide à identifier les profils correspondant le mieux aux exigences du poste. Une fois votre candidature soumise, vous recevrez un e-mail contenant le lien du test à compléter. Seuls les candidats atteignant un score suffisant seront invités à une entrevue.

Localisation : Télétravail | temps plein

Disponibilité : Dès que possible

Exposant 3 est une firme de services-conseils en gestion des affaires et technologies de l'information. Nous accompagnons les organisations publiques et privées dans leur transformation numérique et organisationnelle, avec une approche profondément humaine et innovante.Dans le cadre de notre croissance, nous recherchons un Adjoint à la relation client et à la performance des services-conseils . Ce rôle est clé dans le suivi des prestations livrées par nos consultants en TI auprès des ministères et organismes publics du Québec. Il vise à maintenir des relations de confiance, assurer la qualité des services rendus et contribuer activement à la satisfaction des clients.

Suivi des relations clients

• Agir comme point de contact privilégié auprès des gestionnaires et décideurs ministériels
• Contribuer à la mise en place, au suivi et à la mise à jour des ententes de service (SLA, ententes opérationnelles)
• Participer à la définition et à l’analyse des indicateurs de performance (KPI) liés aux services-conseils
• Assurer un lien régulier avec les clients afin d’identifier les attentes, besoins et zones de satisfaction

Coordination des missions et qualité des prestations

• Suivre l’évolution des mandats actifs et remonter les informations clés à la direction
• Collaborer avec les chefs de mission sur le terrain pour assurer le bon déroulement des interventions
• Aider à documenter les processus de reddition de comptes (rapports, bilans, tableaux de bord)
• Participer à l’analyse des livrables et à la mise en place d’actions correctives en cas d’écarts

Soutien aux activités internes et amélioration continue

• Contribuer à la gestion des canaux d’escalade et au traitement des situations sensibles ou des incidents
• Participer à l’identification de pistes d’amélioration dans la prestation des services
• Appuyer l’équipe développement des affaires dans la préparation des réponses aux appels d’offres ou demandes de capacité
• Aider à formaliser les retours terrain pour faire évoluer les pratiques internes

Nous recherchons un professionnel rigoureux, à l’aise avec le contact client, capable d’assurer un suivi structuré et de contribuer à la qualité de la relation et des services.

• Expérience en suivi client, coordination de projets ou gestion de la qualité (idéalement en services-conseils ou TI)
• Excellentes habiletés interpersonnelles et sens du service
• Capacité à structurer l’information, suivre des indicateurs et contribuer à la résolution de problèmes
• Rigueur, autonomie, sens de l’initiative et esprit de collaboration
• Connaissance du fonctionnement des ministères et organismes publics du Québec (un atout)
• Maîtrise du français (écrit et oral) – anglais fonctionnel requis

Un rôle concret et valorisant auprès de clients publics majeurs 

Une entreprise humaine, innovante et en pleine croissance 

Un environnement flexible (télétravail, horaires adaptables) 

Une culture de collaboration, d’amélioration continue et d’écoute active 

Des conditions compétitives et des projets porteurs de sens

Pour optimiser notre processus de recrutement, nous avons mis en place un test de sélection qui nous aide à identifier les profils correspondant le mieux aux exigences du poste. Une fois votre candidature soumise, vous recevrez un e-mail contenant le lien du test à compléter. Seuls les candidats atteignant un score suffisant seront invités à une entrevue.

Job Description

Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role

Global Relay's Training team actively enhances customer relationships by providing thorough product training and assistance with all non-IT customer service-related matters. As our ever-evolving product line grows, the Training team stays well-informed of all product enhancements, ensuring our varied customers obtain the latest product knowledge. In short, our trainers deliver consistent, timely, and effective customer support with each and every interaction regardless of the audience.

In this role your primary areas of focus are training customers, solving Salesforce cases, and successfully handling customer inquiries, while following the Training team mission statement. It is expected that you will also continue to build upon your existing understanding of Global Relay solutions and how-to's, while continuing to develop and grow in your overall knowledge of the financial and regulatory industries.

Your responsibilities

• Provide superb customer service for Global Relay's blue-chip clients: handling customer calls, identifying customer needs, answering customer inquiries, and following up with customers on service issues
• Assist customers in tailoring their accounts to suit their needs in relation to their highly regulated industry
• Utilize available resources to find practical solutions to assist with troubleshooting and supporting customer issues
• Use webinar applications to deliver product training to end users on Global Relay's suite of products as well as providing ongoing customer support
• Demonstrate extensive knowledge on Global Relay products, services, processes and terminology, and ability to work independently
• Demonstrate curiosity and initiative to enrich product knowledge, and stay informed of relevant changes to products and features and how it affects customers
• Consistently demonstrate well-structured thought-process, adding value and considering alternative outcomes
• Utilize clear, concise, accurate and objective written and verbal communication when assisting customers
• Use active listening, in-depth investigative and creative problem-solving skills to resolve difficult customer problems, to build a positive customer experience
• Present information in a manner which engages learners and encourages participation and feedback
• Manage workload effectively, working on projects and special assignments as appropriate
• Perform well under pressure, keeping control of calls, maintaining professional composure and confidence when handling customer queries
• Work collaboratively with other trainers and departments to ensure the successful on-boarding and implementation of customers
• Operate as a Subject Matter Expert, providing ongoing support to new hires and junior Trainers
• Support a positive learning and development culture for continual professional growth while creating an environment open to questions and change
• Participate in team meetings and encourage others to contribute

About you

• Degree or Diploma and/or work experience as a product trainer or in a customer service role
• Ability to speak and write English fluently and possess excellent interpersonal and communication skills with excellent telephone etiquette
• Exceptional time management and organizational skills with high attention to detail
• Ability to exercise tact and discretion and can be entrusted with confidential information
• Ability to take complex topics or tasks and break them down for the learners, and effectively communicate with individuals at all levels of an organization
• Ability to respond to continually changing priorities to meet the demands of the team, our customers, and our company
• Professional business manner, comfortable with working and making decisions under pressure in a timely manner
• Goal oriented self-starter who can work independently and reliably with minimal supervision and has an appetite for continuous learning
• True team player who is willing to roll up their sleeves, assist and support other team members, and take on new tasks
• Proficient in Microsoft Office applications (Word, Excel, Access, PowerPoint & Outlook
• Spanish or Portuguese language skills are preferred, but not a requirement

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit