58 Customer Service jobs in Blainville

Job Description

IPEX est l'un des principaux fournisseurs nord-américains de systèmes de tuyauterie en plastique de pointe. Notre mission est de façonner un avenir meilleur en connectant notre clientèle à l'eau et à l'énergie.

Nous avons présentement une opportunité en tant que Représentant(e) du service à la clientèle bilingue . Ce poste sera basé à la fois à la maison et au bureau et relèvera de notre bureau de St-Laurent. Il relève du directeur du service à la clientèle du Québec.

Ne manquez pas l'occasion de vous joindre à une grande famille de professionnels axés sur les gens, de leaders d'opinion et de penseurs rapides, d'entrepreneurs dans l'âme et de combattants du statu quo !

Résumé du poste

IPEX est à la recherche d'un professionnel du service à la clientèle pour se joindre à son équipe. Le candidat retenu s'occupera de plusieurs comptes et travaillera à tous les niveaux de l'organisation, en plus de servir nos clients à l'externe.

Principales responsabilités

Le représentant du service à la clientèle travaillera dans un environnement très dynamique pour répondre aux demandes des clients concernant les commandes, les devis, les demandes de renseignements sur les produits et les vérifications des stocks/prix. Travaillant dans un environnement en constante évolution, cette personne devra effectuer plusieurs tâches à la fois tout en maintenant la plus haute qualité de service à la clientèle :

• Répondre aux demandes concernant le prix, la livraison, l'état des commandes ou l'assistance technique.
• Résoudre les retards, les problèmes de service et les disputes
• Saisir, valider et suivre les commandes des clients par EDI, fax et téléphone, à l'aide de notre solution ERP interne.
• Vérifier les numéros de compte des clients, les prix, les conditions, les exigences de livraison, etc.
• Suivre les commandes en attente et s'assurer que la production, les achats et la distribution réagissent en conséquence Préparer les devis
• Collaborer étroitement avec les autres départements de l'équipe de service pour assurer un service précis dans toutes les directions.
• Fournir une assistance technique en se référant aux diverses publications de l'IPEX.
• Répondre à toutes les demandes des clients dans les meilleurs délais.

Caractéristiques principales

• Forte volonté d'établir des relations solides avec les clients, basées sur la satisfaction de ces derniers
• Gestion globale des commandes et des demandes des clients
• Compréhension des relations de prix et/ou capacité à organiser les informations sur les prix
• Maîtrise du système informatique IPEX
• Relations avec les collègues internes et capacité à résoudre les problèmes et les litiges en consultant les membres appropriés de l'équipe.
• Attitude positive et esprit d'équipe
• Haut degré d'organisation et de précision
• Comportement et compétences au téléphone

___

IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.

We currently have an opportunity for a Bilingual Customer Service Representative. This position will be both home and office based and will report to our St-Laurent office. It reports to the Customer Service Manager in Quebec.

Do not miss the opportunity to join a diverse group of people-centric professionals, leaders with vision and rapid problem solvers, entrepreneurs in spirit and status quo-fighters!

Job Summary

IPEX is seeking a dynamic Customer Service professional to join their team. You will support multiple accounts and work across all levels of the organization, in addition to serving our customers externally.

Principal Responsibilities

You will work in a high-volume environment to respond to customer requests for orders, quotes, product inquiries and stock checks/prices. Working in a fast-paced environment, the incumbent will multi-task while maintaining the highest quality of customer service:

• Respond to inquiries regarding price, delivery, or technical support
• Respond to inquiries regarding status of customer orders
• Resolve delays, service problems and disputes
• Enter, release and track customer orders via fax, and phone
• Verify customer account numbers, pricing, terms, delivery requirements etc.
• Track backorders and ensure production, purchasing and distribution are reacting accordingly Prepare quotations
• Liaise with other departments from the service team to ensure proper service from all directions
• Provide technical support by referring to various IPEX publications
• Respond to all customer inquiries in a timely manner

Key Performance Features

• High drive for building strong customer relationships based on customer satisfaction
• Overall management of sales orders and customer inquiries
• Understanding of pricing relationships, and/or ability to organize price information
• A firm grasp of the IPEX computer system
• Relationship with internal colleagues and ability to resolve problems and disputes by consulting with the appropriate team members
• Positive attitude and team focused outlook
• High degree of organization and accuracy
• Telephone manner and skills

Requirements

Qualifications et expérience

Une attitude très professionnelle et un dévouement avéré à fournir un excellent service à la clientèle dans des fonctions antérieures.

Au moins 5 ans d'expérience en tant que représentant du service clientèle

Excellentes compétences en matière de gestion du temps et de suivi, y compris la capacité à équilibrer efficacement la qualité et la quantité de travail. Excellentes compétences informatiques et Internet, en particulier Microsoft Office et le courrier électronique.

Capacité avérée à résoudre efficacement les problèmes et les plaintes des clients avec patience.

Solides compétences en matière de communication écrite et orale en français et en anglais.

Excellent esprit d'équipe et capacité avérée à s'intégrer dans un environnement d'équipe positif et à le favoriser.

Une expérience dans l'industrie est un atout.

Qualifications & experience

• A very professional manner and a demonstrated commitment to providing excellent customer service in previous roles – comfortable interacting with all levels of the organization
• Minimum 5 years of experience as a customer service representative
• Bilingual in both English and French
• Good time management and follow-up skills, including, the ability to effectively balance quality and quantity of output Excellent computer and internet skills, especially Microsoft Office and email
• Demonstrated ability to effectively resolve customer issues and complaints patiently
• Strong written and verbal communication skills
• Good team player including the demonstrated ability to contribute to and foster a positive team environment
• Industry experience is an asset
• SAP knowledge an asset

Benefits

IPEX s'engage à fournir des aménagements aux personnes handicapées tout au long du processus de recrutement et, sur demande, travaillera avec les candidats qualifiés pour leur fournir des aménagements appropriés d'une manière qui tienne compte des besoins d'accessibilité du candidat en raison de son handicap. Les candidats qui participent à tous les aspects du processus de sélection pour les emplois IPEX peuvent demander des aménagements. Pour demander un aménagement, veuillez contacter les RH à l'adresse

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation

requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at

#IPXCA

Job Description

About Us

Almost every single thing that you eat, wear, or use (yes, even that Pikachu-shaped baseball cap you secretly love to wear) is imported. But before it makes it past the border, there’s a final, looming hurdle: customs. A complex maze of regulations, enough documentation to bankrupt Dunder Mifflin, harmonized codes, and debates about Santa suit classifications stand between businesses and their products hitting the shelves.

Clearit Canada makes customs brokerage seamless for importers in the US and Canada with a modern, digital, frictionless platform. And we’re not alone; Clearit is a proud part of the Freightos Group, a logistics technology company that aims to make global trade frictionless. We work with some of the largest companies in the world, are regularly featured in top-tier publications, make our families proud and are traded on the Nasdaq (CRGO).

About the Role

As a Customer Service Representative specializing in customs brokerage, your role is crucial in ensuring smooth and efficient operations that consistently meet our clients' needs. You are the primary point of contact, acting as a bridge between our clients and the complex regulations of international trade. Your ability to manage detailed tasks effectively will facilitate seamless transactions and enhance our clients' overall experience with our services.

This entry-level position offers an excellent opportunity to develop professional skills in the dynamic field of customs brokerage. Your proactive follow-up, problem-solving acumen, and keen attention to detail will be key to your success and growth within the department.

Responsibilities:

• Provide prompt, professional, and courteous responses to client inquiries through phone and email.
• Efficiently manage a shared email inbox to ensure that responses and follow-ups are executed in a timely manner.
• Accurately prepare quotes for customs brokerage services and associated fees.
• Proactively contact clients to facilitate the processing of payments for services.
• Assist clients with CARM registration, RPP (Release Prior to Payment) bond enrollment, and navigate other CBSA-related requirements.
• Collaborate with internal departments to facilitate the seamless release of shipments.
• Resolve escalated customer issues with a problem-solving approach and professional fineset.
• Diligently follow up with clients to collect missing documents or information necessary for customs clearance.

About You

Basic Requirements:

• High school diploma or equivalent
• Proficient in Google Sheets or Microsoft Excel with ability to manage working data and formulas
• Demonstrated interest in customs brokerage and international trade
• Exceptional organizational skills with strong attention to detail
• Clear and professional written and verbal communication abilities
• Customer-focused mindset with proven interpersonal skills
• Adaptable team player who welcomes feedback and continuous improvement
• Ability to be physically present at our Montreal office a minimum of 8 times monthly

Preferred Requirements:

• Bilingual (French & English)
• Dispatching experience
• Experience or demonstrated interest in utilizing AI to improve operational efficiency
• Background in logistics or supply chain management
• Knowledge of transportation management systems
• Familiarity with customs documentation and procedures

Schedule:

M-F 8 hours per day. 9am-5pm EST.

Benefits

• Pay: $38K
• Hybrid work model with just 2 days in person per week
• 15 paid vacation days plus holidays
• Annual training budget
• Equity incentives that vest over time, aligning your success with company growth
• Location in Montreal, Quebec (metro Namur)

Freightos is an equal opportunity employer, committed to treating all potential employees fairly and ensuring equal opportunities for everyone.

Job Description

Salary:

JOB SUMMARY

Since 2005,Access Cash General Partnership, operating as part of Perativ,has been a market leader in ATM services and technology. Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash, and its 100+ team members provide services to more than 10,000 ATMsacrossCanada.

At Access Cash, we are helping our customers, materially reduce their ATM management cost, improve their customer experience and make their operations more productive. We are committed to maintaining clean data driven processes that drive insight and efficiency. We pride ourselves on leading the market and developing innovative solutions for customers.

We are currently seeking a Bilingual Customer Service Representative to join our team, reporting to our St. Laurent, Quebec office on a hybrid schedule (partially in office and partially remote).

This individual isresponsible for helping manage and maintain the operational status of our ATMs, by helping identify and resolve issues with these terminals.They will also be on the front-line to answer incoming customer calls and address and/or direct customer inquiries and concerns for our French and English speaking customers. They are also a catalyst to ensure Access Cash provides the highest quality of customer service at every interaction. Ideal candidates are thrive in a fast-paced, performance driven environments and are inclined to go above and beyond to wow our customers.

MAJOR RESPONSIBILITIES

• Respond to English and French incoming calls on our Customer Service queues for merchant, cardholder and 3rd party technician support.
• Open service calls in our database, entering detailed and accurate notes, and dispatching to the applicable parties.
• Review status of open calls in system and following up, where necessary.
• Regular review and maintenance of personal Dispatch Queues.
• Maintain a high level of professionalism with clients and establishing a positive rapport with each caller.
• Investigate out-of-cash and out-of-service ATM issues, following up with customers as necessary and coordinating with key internal stakeholders to resolve the issue.
• Assist with special projects, as requested by management from time-to-time.

EDUCATION & TRAINING

• High school diploma/GED.
• Post-secondary education is an asset .
• Training in communication, soft skill development and Best Practices for dealing with customers is an asset

EXPERIENCE, TECHNICAL SKILLS, & KEY COMPETENCIES

• 1+ years bilingual Call Centre experience.
• 3+ years customer service-related experience preferred.
• Dispatch experience, an asset.
• Knowledge and understanding of best practices for dealing with customers.
• Fully proficient in English and French (verbal & written).
• Excellent verbal and written communication skills that allow individual to inform, help and clearly advise customers and to effectively liaise with other professionals.
• Calm demeanor and ability to stay focused throughout stressful calls; ability to remain courteous at all times.
• Fully proficient in Microsoft Office applications, specifically MS Outlook & MS Word.
• Active listening, with the ability to clarify customer needs and anticipate problems and resolutions.
• Strong time management skills, detail-oriented & the ability to work independently.
• Ability to quickly learn database management systems and navigate complex systems with ease.
• Open to learning; a commitment to improve customer service skills on an ongoing basis.
• Ability to learn and implement new procedures.
  

BENEFITS

• Competitive salary.
• A full and comprehensive health benefits plan (after the initial 3 months and paid for by the company), with a health spending account.
• An employee assistance program.
• Opportunity to grow your career in a thriving Financial Services Provider organization.

TO APPLY

You can learn more about our company by visiting our websites: -cash.comand

To apply, please respond to this ad, answering a few short application questions and include your cover letter and resume.

Perativ is committed to providing equal employment opportunities to all qualified employees and applicants. We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please make it clear within your cover letter. We will review applications as they are received and look forward to hearing from you.

We would like to thank you for your interest. Please note that all submissions will be assessed, however, only candidates selected for interview will be contacted.

Our client is seeking a Bilingual Customer Care Associate to join their Voice Team. This is an exciting opportunity for a skilled travel professional who is fluent in French and English and has a passion for delivering exceptional customer experiences.

What You’ll Do:

• Provide outstanding customer service in both English and French
• Assist clients with travel-related inquiries and bookings
• Work with GDS systems (Amadeus or Sabre experience required)
• Deliver timely, professional, and effective support to clients

What They're Looking For:

• Previous travel agency experience is required
• Proficiency with a GDS (Amadeus preferred)
• Strong communication skills in French and English
• Ability to work effectively in a remote environment

Work Location:

• 100% remote (ideally Ontario-based, but open to candidates across Canada)

Compensation:

• Competitive salary $50,000 – $56,000 , based on experience

If you’re ready to take the next step in your travel career and join a supportive, forward-thinking team, we’d love to hear from you!

Our client is seeking a Bilingual Customer Care Associate to join their Voice Team. This is an exciting opportunity for a skilled travel professional who is fluent in French and English and has a passion for delivering exceptional customer experiences.

What You’ll Do:

• Provide outstanding customer service in both English and French
• Assist clients with travel-related inquiries and bookings
• Work with GDS systems (Amadeus or Sabre experience required)
• Deliver timely, professional, and effective support to clients

What They're Looking For:

• Previous travel agency experience is required
• Proficiency with a GDS (Amadeus preferred)
• Strong communication skills in French and English
• Ability to work effectively in a remote environment

Work Location:

• 100% remote (ideally Ontario-based, but open to candidates across Canada)

Compensation:

• Competitive salary $50,000 – $56,000 , based on experience

If you’re ready to take the next step in your travel career and join a supportive, forward-thinking team, we’d love to hear from you!

Our client is seeking a Bilingual Customer Care Associate to join their Voice Team. This is an exciting opportunity for a skilled travel professional who is fluent in French and English and has a passion for delivering exceptional customer experiences.

What You’ll Do:

• Provide outstanding customer service in both English and French
• Assist clients with travel-related inquiries and bookings
• Work with GDS systems (Amadeus or Sabre experience required)
• Deliver timely, professional, and effective support to clients

What They're Looking For:

• Previous travel agency experience is required
• Proficiency with a GDS (Amadeus preferred)
• Strong communication skills in French and English
• Ability to work effectively in a remote environment

Work Location:

• 100% remote (ideally Ontario-based, but open to candidates across Canada)

Compensation:

• Competitive salary $50,000 – $56,000 , based on experience

If you’re ready to take the next step in your travel career and join a supportive, forward-thinking team, we’d love to hear from you!

Our client is seeking a Bilingual Customer Care Associate to join their Voice Team. This is an exciting opportunity for a skilled travel professional who is fluent in French and English and has a passion for delivering exceptional customer experiences.

What You’ll Do:

• Provide outstanding customer service in both English and French
• Assist clients with travel-related inquiries and bookings
• Work with GDS systems (Amadeus or Sabre experience required)
• Deliver timely, professional, and effective support to clients

What They're Looking For:

• Previous travel agency experience is required
• Proficiency with a GDS (Amadeus preferred)
• Strong communication skills in French and English
• Ability to work effectively in a remote environment

Work Location:

• 100% remote (ideally Ontario-based, but open to candidates across Canada)

Compensation:

• Competitive salary $50,000 – $56,000 , based on experience

If you’re ready to take the next step in your travel career and join a supportive, forward-thinking team, we’d love to hear from you!

Acushnet Canada Inc., home to the leading brands in golf – Titleist and FootJoy – has an exciting full-time opportunity for Bilingual Customer Service Representative.

Job Summary:

Responsible for front line communication with our customers and consumers regarding all product, program and availability information. Assist customer service management with various departmental projects.

Duties and Responsibilities:

• Assist customers and sales representatives by entering/editing orders and advising on sales programs.
• Administer sales programs by consistently applying proper terms to each order.
• Answer customer/consumer inquiries about product and availability.
• Analyze incoming inquiries and formulate a plan to resolve each in a timely manner.
• Analyze current processes/procedures and identify/implement ways to improve.
• Assist in training and development of new members of the customer service team.
• Attend meetings with customer service team to discuss departmental initiatives and activities.
• Assist with the monitoring of phone coverage.

Qualifications:

• Fluent bilingualism in French and English
• University degree or college diploma in a related field, or equivalent experience.
• Minimum one year of customer service experience.
• Excellent interpersonal and communication skills.
• Must be able to sit for long periods and use a telephone.
• Proficiency with a PC required; Microsoft Office experience an asset.
• Experience using SAP an asset.
• Golf industry knowledge and experience an asset.

Acushnet Canada Inc. welcomes applications from persons with disabilities. Accommodations are available upon request for candidates taking part in the selection process.

Please submit an English resume. Deadline for application: September 5, 2025

Offre d’emploi – Représentant au Service à la clientèle (Bilingue)

Acushnet Canada Inc., société mère des plus grandes marques de golf – Titleist et FootJoy – cherche à combler un poste à temps plein comme représentant bilingue au Service à la clientèle.

Résumé des fonctions:

Responsable des communications de première ligne auprès de nos clients et des consommateurs pour toutes les informations en matière de produits, de programmes et de disponibilité. Aider à la gestion du service à la clientèle en lien avec divers projets au sein du département.

Fonctions et responsabilités:

• Assister les clients et les représentants commerciaux en saisissant/modifiant les commandes et en les conseillant sur les programmes de vente.
• Gérer les programmes de vente en appliquant uniformément les conditions appropriées à chaque commande.
• Répondre aux demandes des clients/consommateurs sur les produits et la disponibilité de ceux-ci.
• Analyser les demandes entrantes et dresser un plan pour répondre à chacune d’elles en temps opportun.
• Analyser les procédures/processus courants et identifier/mettre en œuvre des moyens pour les améliorer.
• Participer à la formation et au développement des nouveaux membres de l’équipe du Service à la clientèle.
• Participer aux réunions de l’équipe du Service à la clientèle pour discuter des initiatives et des activités du département.
• Aider au suivi des échanges téléphoniques.

Qualifications:

• Aisance en français et en anglais.
• Diplôme universitaire ou collégial dans un domaine connexe ou expérience équivalente.
• Minimum d’un an d’expérience au service à la clientèle.
• Excellentes habiletés interpersonnelles et de communication.
• Capacité de rester assis pendant de longues périodes et de communiquer par téléphone.
• Compétence requise dans l’utilisation d’un PC, expérience de Microsoft Office, un atout.
• Expérience dans l’utilisation de SAP, un atout.
• Connaissance et expérience de l’industrie du golf, un atout.

Acushnet Canada Inc. invite toute personne handicapée à soumettre sa candidature. Des aménagements sont disponibles sur demande pour tout candidat participant au processus de sélection.

Please submit an English resume. Deadline for application: September 5, 2025