227 Customer Support Representative jobs in Mississauga

Job Description

Job Description

Located in Vaughan, ON., isure is Canada’s fastest-growing digital insurance brokerage and we are hiring for a Customer Support Representative. We offer a wealth of features and technologies as offered by large leading insurance companies but with the customization of service and advice of skilled insurance brokers. That is the isure difference!

If you want to learn and develop with a team that inspires and shares knowledge, then we want to hear from you! We are growing, and our great people make it fun to come to work every day. Our team provides you with the tools to succeed, including one-on-one training, ongoing support, continuous education, knowledge and technology. All we ask from you is an open mind, continued effort, and the will to learn so we can watch you thrive.

 Key responsibilities for this position include:

• You are required to pass the Register Insurance Brokers of Ontario Level 1 exam with in your first 3 months at isure or your employment will end. 

• Processing new insurance applications and policy changes on multiple insurance company portals

• Data entry and updating customer files in our Broker Management System (BMS)

• Handling overflow of inbound calls from all departments

• Making outbound calls to insured clients as well as outbound lead calls

• New business uploads to various insurance portals

• Handling all brokerage customer billing inquiries

• Other duties as assigned

A successful Customer Support Representative will exemplify the following core qualifications and skills:

• Post-secondary education in Business Administration or other relevant field(s) required (A suitable combination of education and experience may also be considered)

• Excellent communication and learning skills

• Proven time management skills and the ability to prioritize

• A team player with a strong work ethic

• An unwavering commitment to delivering professionalism and expertise to our clients

• Ability to work under pressure in a fast-paced environment with tight deadlines

• Close attention to detail

• Eagerness to learn, a can-do attitude, and a desire to further their career

Here is what isure offers you:

• Education reimbursement program

• Employee discounts on home and auto insurance

• Employee referral program

• Paid vacation, sick and personal days

• Group Benefits Plan

• A fun and casual work environment 

• Team-building events

• Semi-annual employee reviews and opportunities for development/growth

Job Description

Job Description

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR 6.515 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

Position Overview:  We are seeking a proactive and detail-oriented Customer Support Rep to join our growing team. This role involves managing project execution, facilitating communication among stakeholders, and ensuring compliance with industry standards.

Key Responsibilities:

• Organize and lead project team status meetings and working groups.
• Monitor project execution to ensure objectives and milestones are met within established timelines.
• Create and present project status reports to stakeholders.
• Track and manage change requests from both internal and external sources.
• Assist the internal team with customer inquiries and feedback, ensuring timely responses.
• Collaborate with clients to clarify project requirements as needed.
• Work with department supervisors to ensure timely delivery of client data.
• Communicate any anticipated delays to clients proactively.
• Support the sales team with quotations and pricing as needed.
• Perform administrative tasks and facilitate inter-departmental communication.
• Ensure compliance with Good Manufacturing Practices (GMP) in all procedures and ISO 17025.
• Adhere to all company health and safety policies.
• Maintain up-to-date supply inventory and order necessary supplies.
• Participate in internal and external audits and assist with analyst training.
• Manage the communication internally and externally regarding investigations for Out of Specification (OOS), Out of Trend (OOT), and Non-Conformance Reports (NCR).
• Communicate critical action items to relevant parties.
• Accurate data entry will be essential for maintaining up-to-date records.
• Assisting with logistics for timely sending and receiving of samples, ensuring proper tracking and handling occasional customs matters.
• Perform other related duties as assigned.

Qualifications

• Experience with Laboratory Information Management Systems (LIMS) and transfer programs is an asset.
• Minimum of 3 years of experience in a related field, with a Bachelor's or Master's degree; or a Diploma with 5+ years of experience.
• Strong understanding of GMP and ISO 17025 requirements.
• Excellent written and verbal communication skills in English.
• Exceptional organizational skills with a high level of accuracy and attention to detail.
• Ability to work independently while fostering a collaborative team environment.
• Strong multitasking abilities and composure under pressure.
• High level of professionalism and discretion in handling confidential matters.
• Proficient in MS Office Suite (Outlook, Word, Excel).
• Self-motivated, disciplined, and capable of maintaining high productivity.
• Willingness to learn and adapt quickly to new information and scenarios.

Working Conditions:  This position involves working in both office and laboratory environments, with moderate activity levels and some light lifting. Occasional evening or weekend work may be required.

Additional Information

At Eurofins we offer excellent full-time benefits including health & dental coverage, life and disability insurance, RRSP with 3% company match, paid holidays, paid time off.

Accommodation: Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request via the website at 

As a Eurofins employee, you will become part of a company that has received international recognition as a great place to work. To learn more about Eurofins, please explore our website at 

We thank all applicants within commuting distance of GTA, Ontario for showing an interest in this position. Only those selected for an interview will be contacted.

This posting is supported by AI technology to assist in screening candidates and resumes.

NO AGENCIES, CALLS OR EMAILS PLEASE

Job Description

Job Description

GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 32 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences

This role will be providing technical support to internal clients by addressing incoming queries and issues related to servers and systems, software, and hardware either in person or over the phone.

Responsibilities:

· Providing technical support to internal and external clients, including problem determination, resolution, and escalation as per the ITSM process

· Assisting customers to diagnose technical issues related to Windows, network, application services, and peripherals

· Documenting all incidents, outages, status, and resolutions in accordance with IT (Information Technology) Service Desk procedures

· Resolving and tracking incidents with network, servers, Windows/Linux OS, application services, and peripherals in accordance with IT Service Desk procedures

· Proactively utilizing IT resources to remain current with technology used in the company IT environment

· Deployment, planning, monitoring, data collection and analysis in customer environments

· Work independently with partner/vendor technical/sales teams to ensure hardware and software resources are available for the projects or users for the successful execution of projects

· Diagnose and trouble shoot desktop, laptop, and peripheral hardware devices

· Performing security administration functions for user access, data access, and remote access

· Issuing timely, accurate, and professional notifications regarding incidents impacting the user community or targeted service consumer

· Proactively managing high severity and priority incidents from identification to resolution

· Collaborating with internal/external IT resources to identify problems and restore services

· Contribute to the business process improvement projects

· Completing other duties or tasks as assigned

· Manage O365 environment for Internal users

· Managing JAMF Environment for internal Mac’s

Personal attributes:

· Strong verbal communication skills and excellent technical writing skills

· Customer service attitude, be prompt and responsive, be kind and understanding, be proactive and creative

· Dedicated team player and enjoys working in a fast-paced team atmosphere

· Ability to manage multiple priorities, commitments, and projects

· Must be able to develop content, and independently document features for target audiences

· Ability to think logically about issues and find efficient resolutions

Disclaimer:

What you'll get:

Competitive salary

Health benefits (medical, vision, dental)

Life insurance

Pension plan

Professional development

Amazing company culture

Free parking

Gym on-site

Join a team of professionals led by a diverse set of leaders from across the industry.

GlassHouse Systems commitment:

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that values diversity at our company and encourages all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

GlassHouse Systems will accommodate individuals with disabilities through each stage of the recruitment process. Please advise us of any needs when your interview is booked and we will do our best to meet your needs.

Please note that all candidates have to be legally eligible to work in Canada.

Any offer of employment will be conditional upon a criminal record check.

GlassHouse Systems thanks all candidates for their interest, however only those selected to continue in the process will be contacted.

Requirements:

· Bachelor’s degree in information technology or similar discipline

· 3+ years’ experience in an enterprise IT environment and hands-on experience with large scale enterprise IT rollouts

· Located in Greater Toronto Area, and eligible for Protected B clearance

· Experience in Mac Support and Administration - JAMF

· Experience in Microsoft Administration - O365, Active Directory, Teams, SharePoint, Power Automate, Intune

· Demonstrated ability to understand complex IT systems with sufficient depth to troubleshoot highly technical and time sensitive issues

· Experience in ITSM process – incident, change and problem management

· Strong analytical skills

· Ability to present complex concepts in a clear, concise manner

· Some travel is required for this position

Nice to have:

· Entry level Support/Microsoft/networking certificates such as MS-900, Network + and A+ from CompTIA

· JAMF Certifications

· Some experience with programming & scripting languages (PowerShell, Python)

· Knowledge with public cloud platforms like Azure

· Experience in ITSM ticketing tool – Service Now

Technical Support Manager
**General Information**
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City
Toronto
State/Province
Ontario
Country
Canada
Department
TECHNICAL CUSTOMER ESCALATION
Date
Friday, August 22, 2025
Working time
Full-time
Ref#

Job Level
Individual Contributor
Job Type
Experienced
Job Field
TECHNICAL CUSTOMER ESCALATION
Seniority Level
Associate
Currency
CAD - Canada - CA
Annual Base Salary Minimum
46,800
Annual Base Salary Maximum
93,600
The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers ( . If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search ( .
**Description & Requirements**
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**About Xerox Holdings Corporation**
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at .
**OVERVIEW** :
We are seeking a skilled, experienced and detail-oriented Technical Support Manager to join our team at our Scarborough, ON production site. The Technical Support Manager will be responsible for analyzing work processes, creating, managing and executing a Technical Support Program that will provide visibility on system reliability that arise from business-as-usual operations. The ideal candidate will possess strong troubleshooting skills, analytical skills, excellent communication abilities, and have a deep understanding of Technical Support operations (in depth knowledge of IT systems, especially in the insurance or financial services sectors).
**PRIMARY RESPONSIBILITIES** :
+ Create a comprehensive Technical Support Program that will measure and report on the system reliability for a key insurance client in Canada. The goal of the program will be to achieve and exceed contracted uptime and on time delivery targets.
+ Lead the flawless process of system upgrades and changes ensuring the process is handled with the highest standards of change management in the industry. Ensure system updates are performed with thorough testing, system preparedness to ensure a smooth client transition.
+ Identify opportunities for process improvements and contribute to ongoing optimization efforts.
+ Lead troubleshooting activities related to systems issues with our stakeholders in Operations, Technology, Solution Architects and Account Management to quickly identify and remediate issues and minimize impact on client.
+ Consistently communication with the client managing expectations and negotiating with stakeholders to determine the most timely resolution to system issues
+ Improve the service technically and seek to create error proof processes over time. Work collaboratively with the IT group driving a resilient capability to support and exceed client needs.
+ Chair Technical Support meetings, informal and formal review meetings and lead Technical Support presentations. Develop and document detailed Technical Support programs, processes, and methods for client presentation.
+ Lead system testing activities, reporting on results, ensuring quality and adherence to the Technical Support requirements. Ensure testing meets or exceeds Technical Support requirements.
**QUALIFICATIONS, SKILLSETS & ABILITIES** :
+ Bachelor's degree in Information Technology, Technical Support, or related work experience.
+ Minimum of 3 years of experience as a Technical Support Manager or Lead, preferably in the insurance industry. Experience in the banking industry will also be considered. ISO27001 knowledge is required for this role.
+ Problem-Solving - Strong analytical and problem-solving skills to address complex technical challenges.
+ Communication - Excellent verbal and written communication skills to effectively convey technical concepts to diverse audiences (developers, stakeholders, management).
+ Hands-on Experience - Several years of experience in software development and/or system support, network infrastructure providing a strong foundation for technology decisions.
+ Proficiency in data analysis tools and techniques.
+ Proficiency with Software Platforms including Microsoft Excel, Microsoft PowerPoint, Microsoft Visio, Microsoft Project, Jira.
+ Ability to work collaboratively with cross-functional teams.
+ In Depth Experience with Technical Support process workflow and documentation tools.
#LI-CB1
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explore our commitment to diversity and inclusion: People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job Description

Job Description

Salary:

Data. Discovery. Better Health.

ICES is a world-leadinghealth research and analytics institute. With a wealth of data and analytic expertise, we create trusted evidence that has changed health policy and practice and helps ensure better health for all.

Ready to discover more with us? Join our outstanding, collaborative team where your skills, knowledge and curiosity are valued and can change the future of health care.

At ICES, we recognize what matters most to our employees. Some of the great benefits of working at ICES include:

• Flexible remote work arrangements anywhere in Ontario
• Competitive Compensation
• Comprehensive Benefits Program
• HOOPP Pension Plan (Defined Pension)
• Employee Assistance Program and Dialogue Well Being Program
• Generous vacation, float and caregiver days for all employees
• Education Fund and Dedicated Education Days
• Holiday Closure
• Perkopolis Employee Discount Program

Introduction:

ICES is currently seeking a highly motivated Technical Support Analyst to join our IT Department. Reporting to the Manager, IT Service Desk; the Technical Support Analyst will be responsible for providing end-user technical support and fulfilling service requests.

Responsibilities of the position include, but may not be limited to:

1. Provide first level support via Email, Phone, Teams Chat, or onsite;
2. Record, track and document incidents and requests in BMC TrackIT ticketing system, including actions taken and resolutions;
3. Provide orientation and training to new staff on IT procedures, laptop management and best practices;
4. Perform hands on troubleshooting on Dell devices and MFPs, software installations and updates to devices;
5. Identify trends and escalate problems and major incidents to appropriate groups;
6. Collaborate with stakeholders and invite feedback for customer service improvement;
7. Create, review and update Service Desk knowledgebase to support service delivery;
8. Participate in developing the Support Service Delivery strategy and implementing best practice initiatives and process improvement;
9. Manage user accounts, passwords and permissions, setup email accounts and network shared folders;
10. Assist with IT Asset Management process and maintain hardware inventory;
11. Enhance knowledge of emerging technologies by reading professional publications, and participating in educational and training opportunities;
12. Flexible in availability with regards to working hours and days scheduled required;
13. Develop procedures, support documentations, and user manuals;
14. Other duties as may be assigned within the scope of this position.

Knowledge, skills, and abilities required:

• University Degree in Information Technology Program and equivalent IT industry certificates such as ITIL v4;
• 2+ years of technical support experience in Windows/Mac OS;
• Proficiency in hardware configuration, upgrade, troubleshooting, and repair (desktops, laptops, and peripherals);
• Worked with IT Service Management tools including BMC TrackIT, or ServiceNow ITOM modules;
• Hands on experience in Active Directory user and group management;
• Experience in managing Windows 11 tasks and Apple Operating Systems;
• Troubleshooting techniques around MS Office applications and Office 365;
• Understanding of Network configuration including TCP/IP networks;
• Familiar with ITIL Framework and understanding of its practices;
• Aptitude for learning software quickly with minimal instruction;
• Ability to work well in a team environment;
• Strong communication and customer service skills.

This is a full-time opportunity at ICES Central. Successful candidate must reside within Ontario while working remotely and able to come into the office once to twice per week. There may be instances where additional in-person meetings are requested; however, ICES continues to support flexible remote work arrangements anywhere in Ontario.

Security clearance may be required.

Interested candidates should submit their resume and cover letter detailing how their knowledge, skills and abilities match the scope of this position.

ICES is committed to ensuring equity in employment. Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives. ICES strongly encourages applications from candidates from equity-deserving communities including but not limited to First Nations, Mtis, Inuit, Black and racialized, 2SLGBTQIA+, and persons with visible and non-visible disabilities.

ICES is committed to providing accessible employment practices, in compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Applicants are asked to make accommodation requests to ICES and we will make every effort to ensure that accommodation requests are met throughout the recruitment process.

We thank all applicants for their interest in working at ICES. Due to the volume of applications received, only applicants being considered for the position will be contacted for further discussions.

Job Description

Job Description

Are you looking to join one of Greater Toronto’s Top 2025 Employers?

The Ontario Medical Association (OMA) advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients. We continually seek to be the trusted voice in transforming Ontario’s health-care system by courageously pursuing best practices, new ideas, solutions, and opportunities to improve.

Job summary
As the first point of contact for technical support, the Service Desk plays a critical role in shaping the digital experience of staff. This role is pivotal in ensuring operational continuity, driving digital adoption, and enabling business productivity across the organization. The Director is expected to lead not only with technical acumen but also with a strong focus on user experience, innovation, and cross-functional collaboration.

The position is responsible for leading the operational effectiveness, strategic direction, and continuous improvement of the Service Desk function. This role ensures the delivery of high-quality, efficient, scalable, and customer-focused technical support services for all OMA and subsidiary staff that enable business productivity, operational resilience, and a seamless digital staff experience. The position will align service delivery with evolving digital workplace needs, next-gen support tools, user experience best practices, and ITIL/ITSM frameworks.

How you will make a difference

• Leading end-to-end Service Desk operations ensuring timely resolution of incidents and requests in line with SLAs, KPIs, and ITSM best practices, defining the vision, roadmap, and performance standards while driving a shift to self-service models, automation, and continuous improvement to align with enterprise goals and enhance staff experience.
• Partnering with business and Technology leaders to align services with organizational goals, shaping digital support strategy, and influencing service investment decisions.
• Leading transformational improvements to Service Desk delivery by adopting automation, AI/ML, and data-driven insights to enhance efficiency, predict and prevent disruptions.
• Driving a culture of continuous service improvement using data-driven insights, process refinement, automation, and staff feedback loops.
• Overseeing asset lifecycle management and collaborating with cross-functional teams to forecast support needs and optimize Service Desk tool and technology investments.
• Managing vendor relationships and budgets related to Service Desk tools and platforms.
• Leading or collaborating on enterprise-wide service improvement programs, incident reduction initiatives, and technology change implementations impacting staff experience.
• Leading Service Desk projects, determining project scope, timelines, risks, and stakeholders. Monitoring progress and reporting outcomes transparently.

Requirements that are important to us

• University degree in Information Technology, Computer Science, Computer Engineering, or equivalent
• Minimum six to nine years of progressive relevant experience in information technology
• Minimum three years in a supervisory position
• ITIL 4 Foundation Certificate or higher is required
• HDI Support Center Manager or SDI Service Desk Manager (or similar proven framework certification) is required
• Proven track record of leading digital transformation initiatives
• Experience with ITSM platforms
• CompTIA A+ or similar certification
• ITIL 4 Managing Professional or higher
• Agile and/or Lean Six Sigma Certification
• Microsoft Certified: Modern Desktop Administrator Associate (or similar)
• AI/Automation-related credentials (Microsoft Copilot, Power Platform)
• Experience managing SLAs, CSAT metrics, and ticketing system optimization
• Strong strategic thinking and problem-solving capabilities
• Exceptional communication and presentation skills for executive audiences
• Ability to influence, drive, and manage change in complex environments coupled with strong stakeholder management skills
• Analytical mindset with data-driven decision-making and reporting expertise
• Experience with business partnering and business relationship management
• Demonstrated experience and skills with people leadership, including ability to lead a diverse team through change and manage expectations.
• Ability to collaborate with all areas of technology and experience with working in multiple stakeholder groups
• Supports the organization’s commitment to respect equity, inclusion, diversity, and anti-racism.

The OMA has moved to a permanent hybrid work environment. As such, the individual in this position will be required to work a minimum number of days in our Toronto office.

What do we have to offer you?

• A work environment whose values are to be respectful, bold, responsive, and transparent in our work and our behaviours
• A fantastic opportunity to grow with the team and help shape the strategic direction of the OMA, its members and the health-care system
• An organization that is committed to the equity, diversity and inclusion principles of humility, accountability, collaboration, courage and integrity
• A commitment to growth and development through paid professional development and continuous in-house learning
• A friendly and flexible hybrid work environment
• Competitive salary and bonus program
• Exceptional group benefits package, including a spending account and a robust wellness program
• An organization that has been recognized as a Greater Toronto’s Top Employers for five consecutive years.

As a condition of employment, OMA conducts background checks and reference checks for all open positions.

   
   
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We're excited to share this opportunity, which is for an existing vacancy on our team.  Kindly be advised that our recruitment process does not involve the use of Artificial Intelligence.

The Ontario Medical Association is strongly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, women, Indigenous People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas. In accordance with the AODA Act, accommodation will be provided throughout the recruitment process to applicants with disabilities.
 

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Job Description

Job Description

CCTV Direct is a Canadian private company with its head office located in Mississauga, Ontario.  CCTV Direct specializes in sales and distribution of security and surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan.  We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability.  Overview We are hiring an enthusiastic and motivated individual to join our Technical Support team. Under the supervision of the Support Manager, the successful candidate will be responsible for providing technical support to CCTV Direct distribution partners, dealers and installers Position Title Technical Support  Position Type Full-Time Position Summary * The Technical Support candidate provides services to the company as follows: ** Provides assistance to customers who encounter technical difficulties while using our products. ** Provides support services to customers via phone, email, web, etc. ** Assist our sales team on projects and respond to pre-sales inquires. ** Collaborate with team members to identify and highlight trends in customer inquiries. ** Report any potential product issues to the Support Manager  ** Learn through hands on product testing with the opportunity to create training materials for internal and external training use. Skills, Qualifications, and Abilities * The successful candidate has: ** Strong customer service orientation ** Outgoing with strong teamwork attitude ** Ability to multi-task and adapt to fast-pace work environment. ** Strong analytical, troubleshooting and problem-solving skills. ** Good interpersonal skill, able to manage customer attitudes and emotions. ** Bilingual in English and French would be an asset.   Experience * The successful candidate has: ** Ideally a post-secondary degree, certificate or diploma in computer or other technology fields ** Excellent verbal and good written communication skills ** Some experience in in operating and troubleshooting PC and IP Networks ** Prior experience in customer service either in-person or over the phone is an asset. ** Prior experience in technical support and/or physical security industry is an asset. ** CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary. Location The Technical Support Department is in Mississauga, Ontario.  Monday to Friday only.

Job Description

Job Description

CCTV Direct is a 20-year Canadian private company with its head office located in Mississauga, Ontario.  CCTV Direct specializes in sales and distribution of surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan.  We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability.  Overview We are hiring an enthusiastic and motivated individual to join our Technical Support team. Under the supervision of the Support Manager, the successful candidate will be responsible for providing technical support to CCTV Direct distribution partners, dealers and installers Position Title Technical Support  Position Type Full-Time Position Summary * The Technical Support candidate provides services to the company as follows: ** Provides assistance to customers who encounter technical difficulties while using our products. ** Provides support services to customers via phone, email, web, etc. ** Assist our sales team on projects and respond to pre-sales inquires. ** Collaborate with team members to identify and highlight trends in customer inquiries. ** Report any potential product issues to the Support Manager  ** Learn through hands on product testing with the opportunity to create training materials for internal and external training use. Skills, Qualifications, and Abilities * The successful candidate has: ** Strong customer service orientation ** Outgoing with strong teamwork attitude ** Ability to multi-task and adapt to fast-pace work environment. ** Strong analytical, troubleshooting and problem-solving skills. ** Good interpersonal skill, able to manage customer attitudes and emotions. ** Bilingual in English and French would be an asset.   Experience * The successful candidate has: ** Ideally a post-secondary degree, certificate or diploma in computer or other technology fields ** Excellent verbal and good written communication skills ** Some experience in in operating and troubleshooting PC and IP Networks ** Prior experience in customer service either in-person or over the phone is an asset. ** Prior experience in technical support and/or physical security industry is an asset. ** CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary. Location The Technical Support Department is in Mississauga, Ontario.  Monday to Friday only.

Job Description

Job Description

Who we are…

Modern Campus empowers 2,000+ higher education institutions to thrive when transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt, and administrative complexity.
The Modern Campus learner-to-earner lifecycle platform power solutions for web content management, conversational text messaging, catalog and curriculum management, career pathways, student engagement and development, and non-traditional student management. The result: innovative institutions engage their modern learners for life, while providing modern administrators with the tool needed to streamline workflows and drive high efficiency.
Learn how Modern Campus is leading the modern learner-to-earner movement at moderncampus.com and follow us on LinkedIn.

What’s the role?

The Technical Support Specialist provides technical support to customers for Modern Campus’ web content management system CMS, CMS, support ticket triage, and first level support for CMS and related modules.

• Maintains technical expertise and knowledge of products and services offered by the company, including CMS and all available modules ‒ proficient in functionality, features, and limitations.
• Provides customer service support via all channels in a timely and courteous manner. Channels include but are not limited to phone, email, and live chat.
• Manages time effectively to prioritize and provide prompt responses to customer inquiries while remaining within established support boundaries.
• Demonstrates a sense of ownership, urgency, and focuses primarily on the customer
• Thoroughly documents all relevant information for each case in Zendesk.
• Asks appropriate questions and reviews case history to fully understand what the customer is reporting.
• Applies critical thinking and sound judgment in resolving issues.
• Consults relevant documentation to research information and solutions, including Zendesk, JIRA, LMS, Support Center, and internal support documentation.
• Uses XSL, HTML, CSS, JavaScript, and other web programming languages to accomplish tasks.
• Uses effective writing, verbal, and presentation skills in composing written materials, responding to emails, and regular interaction to solve work related problems and concerns.
• Follows established escalation procedures and guidelines as appropriate, working with Modern Campus Support personnel and following directives from those in supervisor positions.

What you offer…

• Bachelor’s Degree in or College Diploma in Computer Science, Information Technology or a similar field
• Minimum +1 year experience working for technology related or higher education organizations or equivalent
• Exposure to web site development "hand coding"
• Exposure with HTML, XHTML, CSS, and JavaScript
• Working knowledge of PHP or ASP, or other scripting languages a plus
• Proficient with Windows and comfortable with Macintosh
• Excellent written and verbal communication skills
• Service and teamwork orientation
• Ability to think logically and communicate clearly

What we offer…

• The base salary range* for this full-time position is between $40,000 - $52,000
• Remote first workplace!
• Rewards and recognition programs
• Learning and development opportunities
• You will make a difference every day for universities trying to grow and students trying to learn.

Only qualified candidates selected for an interview will be contacted.

What we believe…

At Modern Campus, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply for our positions. Modern Campus is proud to be an equal opportunity workplace and is committed to bring on hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status (for US candidates).  If you require accommodations during any part of the interview process due to a disability, please let our recruiter know.

* Our salary ranges reflect the minimum and maximum target for new hires for the position within the US and Canada. Within the range, individual pay is determined by factors including job-related skills, experience, and relevant education or training.

 

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