4,455 Customer Support Representative jobs in Canada

Job Description

Job Description

As one of Canada’s largest and fastest growing cryptocurrency trading platforms, NDAX has set the bar high for the country’s fintech industry and is constantly leading the way in terms of security and innovation. We’re on a mission to empower more Canadians to unlock the full potential of digital finance. To address the various needs in the Canadian cryptocurrency space, NDAX has assembled a multidisciplinary team with diverse backgrounds, including finance, technology, engineering, compliance, marketing, and more.

We're proud to have been recognized as one of Canada’s Best Workplaces by Great Place to Work®.

Are you passionate about cryptocurrency and ready to explain it to anyone, from an expert to a novice? Do you thrive in a fast-paced environment? If yes, we have the job for you!

NDAX is currently looking to hire a part-time Customer Support Representative. As a customer support agent at Ndax, you will become one of the faces and names associated with our brand, so it is vital that you are friendly, understanding, patient, and kind to every Ndax client.

In this position, you will interact with customers to provide information in response to inquiries about products and services; you will also handle and resolve client's questions and complaints. Excellent communication abilities and data entry skills are essential for candidates.

Our clients have different levels of trading experience; there will not be a one-fit-all solution for every customer – being able to understand each customer's needs and meet them at their level is an important skill for any member of our customer support team.

Key Responsibilities

• Respond to customer service live chats, emails, telephone calls, and voicemails
• Maintain customer relationships by handling questions and concerns with speed and professionalism
• Resolve customer complaints, manage database records, draft status reports on customer service issues
• Provide a great experience and build loyalty with every customer you talk to
• Stay on top of promotions, product launches, and cryptocurrency trends
• Create value through superior customer service and expert product knowledge

Requirements

• Self-motivated with an ability to solve problems on-the-fly
• Passionate for customer satisfaction with strong interpersonal communication skills
• An enthusiastic learner with a desire for continual growth
• Available full-time and have flexible schedules that meet business needs, including morning and evening shifts
• Cryptocurrency Experience or Interest: Previous experience in cryptocurrency-related roles would be a strong asset.

Benefits

• Full-time employees are eligible for the benefits plan (health-dental-vision)
• Technically strong, friendly, approachable people to work with
• Flexible working schedule

Job Description

Job Description

BIG Opportunity:

Looking for a motivated Insurance

Job Title:
Customer Service / Technical Support Representative
Job Description
The Customer Service/Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services.
.Title: Customer Service Representative
Location: Chatham, Ontario
**JOB DESCRIPTION**
The Customer Service Representative engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
**A NEW CAREER POWERED BY YOU**
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces ( ," " **Best Company Culture** ," and " **Best Companies for Career Growth** " awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you!
As a Customer Service Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
**CAREER GROWTH AND PERSONAL DEVELOPMENT**
This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
**WHAT YOU WILL DO IN THIS ROLE**
As a Customer Service / Technical Support Representative, you will:
+ Passionately assist automotive customers, respond to their questions and inquiries, and resolve any concerns regarding the client's products and/or services.
+ Be responsible for the timely response to escalated cases.
+ Effectively troubleshoot technical issues of hardware, software, networking, or other client products, make follow-up outbound calls to customers or other parties, and follow appropriate escalation paths as needed.
+ Provide customer support for customers to resolve technical issues, warranty concerns and vehicle needs
**YOUR QUALIFICATIONS**
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Technical Support Representative role include:
+ 18 years or older with secondary education
+ Talent, passion, and patience to deliver excellence in customer service
+ 1 year of customer service work experience (in a Contact Centre environment preferred)
+ You will be expected to utilize multiple systems on a PC throughout your day to day and must pass technical assessments to show those skills.
+ Able to speak, write and understand English which will be confirmed by an assessment
**WHAT'S IN IT FOR YOU**
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
+ The base salary range for this position is $17.75- $22.19/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
+ DailyPay enrollment option to access pay "early," when you want it
+ Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
+ Health and wellness programs with trained partners to help promote a healthy you
+ Mentorship programs that support your rewarding career journey
+ A modern, state-of-the-art office setting with advanced technologies and a great team
+ Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
**REIMAGINE THE BEST VERSION OF YOU!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 300,000 people around the globe call Concentrix their "employer of choice" - proudly united as "One Concentrix."
Location:
CAN Chatham
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents ( is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.

Job Description

Job Description

Our Client Is one of the leading online restaurant supply chain platforms in Canada, with over 7,000 customers currently using our online ordering service and delivery service. We are seeking an enthusiastic and responsible Customer Service Representative to join their team. The job requires a commitment to providing excellent customer service, as well as working well in a fast-paced environment and multi-tasking with ease. Candidates must be comfortable standing for extended periods and able to work effectively under pressure. This position is ideal for individuals who enjoy working in a fast-growing, dynamic business environment and thrive on engaging with customers.

Responsibilities:

• Serve customers by answering their questions, resolving their issues, and providing them with the information that they need.
  
• Help customers navigate the company website, resolve any issues that they are having, and answer any questions that they have.
  
• Help customers understand their policies and complete claims, order renewals, or other transactions.
  
• Process

Job Description

Job Description

Benefits:

• Employee discounts
• Dental insurance
• Free uniforms
• Opportunity for advancement
• Training & development

Benefits/Perks

• Medical insurance
• Dental insurance
• Employee discounts for Culligan in-home products after set time
• Eligibility for annual recognition and training meetings/events

Job Summary
Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills. This job also consists of Retail sales, water testing lab, inventory, and everything in between

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts
• Provide proactive sales support by developing close relationships with customers
• Contact customers for purposes of scheduling additional services or offering maintenance plans
• Retail Sales
• Testing Water
• Learning all products

Qualifications

• High school diploma or GED
• Minimum of one years of customer service experience required
• Strong time management
• Proficient in Microsoft Office (word, excel, outlook)
• Excellent communication skills, both written and verbal

About Culligan
As the worlds leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.

Our Client Is one of the leading online restaurant supply chain platforms in Canada, with over 7,000 customers currently using our online ordering service and delivery service. We are seeking an enthusiastic and responsible Customer Service Representative to join their team. The job requires a commitment to providing excellent customer service, as well as working well in a fast-paced environment and multi-tasking with ease. Candidates must be comfortable standing for extended periods and able to work effectively under pressure. This position is ideal for individuals who enjoy working in a fast-growing, dynamic business environment and thrive on engaging with customers.

Responsibilities:

Serve customers by answering their questions, resolving their issues, and providing them with the information that they need.Help customers navigate the company website, resolve any issues that they are having, and answer any questions that they have.Help customers understand their policies and complete claims, order renewals, or other transactions.Process

Job Title:
Customer Service / Technical Support Representative (Hybrid)
Job Description
The Customer Service / Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans encouraged to apply.)
***Candidates must by located within 64km of the Niagara Falls site***
**JOB DESCRIPTION**
The Customer Service / Technical Support Representative (Hybrid) interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
**A NEW CAREER POWERED BY YOU**
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns " **World's Best Workplaces** ," " **Best Company Culture** ," and " **Best Companies for Career Growth** " awards every year? Then a Customer Service / Technical Support Representative position at Concentrix is just the right place for you!
As a Customer Service / Technical Support Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
**CAREER GROWTH AND PERSONAL DEVELOPMENT**
This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
**WHAT YOU WILL DO IN THIS ROLE**
As a Customer Service / Technical Support Representative, you'll:
+ You are the point of contact for all technical inquiries about hardware, software, or other designated client products.
+ Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
+ Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
+ Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
+ Prepare complete and accurate work including appropriately notating of accounts as required.
+ Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology, is preferred.
+ Deliver expert customer experiences.with a smile.
**YOUR QUALIFICATIONS**
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Technical Support Representative role include:
+ Must live within 64 KM from the Niagara Falls location.
+ 1 year of customer service experience or equivalent, with a High School diploma or GED.
+ Effective communication skills in English, both written and verbally.
+ Familiarity with iOS and/or macOS, or comparable technology, is preferred.
+ The natural instinct to multitask, be flexible, and the ability to adapt to changes.
+ The ability to learn including strong problem-solving skills.
+ Patience in working with customers is second nature for you.
+ The availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)
+ Proficiency in fast-paced multi-tasking.
+ Eagerness to learn new technologies.
**WHAT'S IN IT FOR YOU**
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
+ The base salary for this position is $19.50/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
+ Opportunity to work from home after 90 days with the possibility of being recalled to the site at any time.
+ DailyPay enrollment option to access pay "early," when you want it
+ Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
+ Health and wellness programs with trained partners to help promote a healthy you
+ Mentorship programs that support your rewarding career journey
+ A modern, state-of-the-art office setting with advanced technologies and a great team
+ Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
+ Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**REIMAGINE THE BEST VERSION OF YOU!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."
Location:
CAN Niagara Falls - 6840 McLeod Road, Unit 5
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents ( is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.

Job Description

Job Description

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR 6.515 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

Position Overview:  We are seeking a proactive and detail-oriented Customer Support Rep to join our growing team. This role involves managing project execution, facilitating communication among stakeholders, and ensuring compliance with industry standards.

Key Responsibilities:

• Organize and lead project team status meetings and working groups.
• Monitor project execution to ensure objectives and milestones are met within established timelines.
• Create and present project status reports to stakeholders.
• Track and manage change requests from both internal and external sources.
• Assist the internal team with customer inquiries and feedback, ensuring timely responses.
• Collaborate with clients to clarify project requirements as needed.
• Work with department supervisors to ensure timely delivery of client data.
• Communicate any anticipated delays to clients proactively.
• Support the sales team with quotations and pricing as needed.
• Perform administrative tasks and facilitate inter-departmental communication.
• Ensure compliance with Good Manufacturing Practices (GMP) in all procedures and ISO 17025.
• Adhere to all company health and safety policies.
• Maintain up-to-date supply inventory and order necessary supplies.
• Participate in internal and external audits and assist with analyst training.
• Manage the communication internally and externally regarding investigations for Out of Specification (OOS), Out of Trend (OOT), and Non-Conformance Reports (NCR).
• Communicate critical action items to relevant parties.
• Accurate data entry will be essential for maintaining up-to-date records.
• Assisting with logistics for timely sending and receiving of samples, ensuring proper tracking and handling occasional customs matters.
• Perform other related duties as assigned.

Qualifications

• Experience with Laboratory Information Management Systems (LIMS) and